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Job DescriptionBanker Job Type: Full-time, Part-time Shift: Day Shift Our client, a global trailblazer in financial services, is not just a trusted name-they’ve earned the top spot on LinkedIn’s 2025 “Top Companies to Grow Your Career” list for financial services employers. In line with their continued commitment to talent development, they are now hiring bankers to join their Consumer, Small, and Business Banking division. Why join this team? Comprehensive benefits package, including: • Health, dental, and vision coverage, • 401(k) plan, • Paid time off and parental leave, • Disability, life, critical illness, and accident insurance, • Critical caregiving leave, • Employee discounts and commuter benefits, • Tuition reimbursement and scholarships for dependent children, • Adoption reimbursement program, • Competitive pay, • Career advancement opportunities within a leading national bank, • Supportive and inclusive culture focused on your professional growthRequirements, • 6+ months of customer interaction experience (work, military, or education), • Must meet SAFE registration and Loan Originator (LO) requirements, • Strong customer service and communication skills, • Ability to handle transactions accurately and follow procedures, • Experience building relationships and identifying customer needs, • Integrity and professionalism in customer and team interactions, • Ability to work a schedule that may include Saturdays, • Must be eligible to work in the U.S. (Visa sponsorship not available)What you’ll do, • Build strong customer relationships through proactive outreach and tailored financial solutions., • Assist customers with opening new accounts, processing service requests, and completing credit applications., • Educate customers on digital banking tools and technology., • Refer customers to appropriate partners for specialized financial needs., • Maintain compliance with the S.A.F.E. Mortgage Licensing Act and internal banking policies.Diversity & Inclusion: Our client is committed to fostering an inclusive workplace and welcomes applicants from all backgrounds. Are you looking for more? Find it here. APPLY TODAY!

Job Description Summary: As a Universal Banker you will provide a full range of banking services to retail customers; including both transactional and non-transactional processes. Offers customers more personal banking options while still providing traditional services and assists in reaching all goals set for the branch. Job Responsibilities: • Processes all banking transactions including but not limited to; deposits, withdrawals, transfers, cashing checks, money orders, selling money orders, gift and Bank checks, processing loan payments and safe deposit box rentals. All banking transactions are to be processed through Columbia Bank’s on-line terminals;, • Opens new deposit and checking accounts of all kind and explains these products to customers as required. Handles deceased accounts. Assists with maintenance of files and any documentation of daily platform work required. Assists customers with safe deposit boxes, answers inquiries or provides explanations of all products and services including renegotiation of CDs;, • Discusses personal financial needs with customers and makes recommendations on how the Bank can meet those needs. Cross sells Bank’s products and services. Interacts with other Bank departments as required. Services customers, in person or via the telephone, to answer inquiries, research and resolve customer problems and/or complaints and ensure customer satisfaction. Explains the features and benefits of on-line banking and how it works;, • Prepares daily proof sheet at close of business each day. Helps with end of day closing procedures for the branch which includes, but is not limited to; preparation of branch consolidation sheet and document imaging of required branch work;, • Maintains accurate customer and account records. Maintains and updates safe deposit box records, back office work and ordering checks and maintaining branch files;, • Makes referrals to the Wealth Management area of the Bank, First Jersey Title, Mortgage Origination and other departments of the Bank as appropriate;, • Performs other job related duties as assigned. Job Requirements: • High school diploma required or a Bachelor’s degree in Accounting, Business, or Finance is preferred;, • 1-2 years of retail or customer service experience required;, • Interpersonal, time management, organizational and PC skills a must;, • Excellent verbal and written communication skills required;, • Ability to work weekends as needed or scheduled;, • Ability to lift up to 20 lbs.;, • Candidates must attend mandatory training, continued employment is contingent upon passing training classes. Desired Skills: • Independent and highly motivated self-starter;, • Results oriented with proven track record to motivate self and others to accomplish objectives;, • Dedicated, enthusiastic, and driven; possesses a strong work ethic;, • A collaborator and team player, translating knowledge and experience into strong and productive relationships;, • Ability to deliver a seamless experience to the customer. Orientation, Onboarding & Training: We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability. Columbia Bank offers the following benefits: • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays., • Employees may participate in the 401k program. Schedule: Monday to Friday: 8:30am until closing, working 40 hours, must be able to work alternating Saturdays: 8:30am until closing based on business needs. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Job Description BASIC FUNCTION The Universal Banker responsibilities may vary day to day based on the work that needs to be done in the branch that day. Responsibilities include responding to customers’ needs by processing a variety of financial transactions including but not limited to check cashing, withdrawals, deposits, and loan payments and/or greeting customers, performing customer needs assessment (profiling), opening accounts, cross selling, tele-consulting, developing relationships thru a book of business, and servicing accounts. The Universal Banker may also research and resolve account issues or customer inquiries, promotes organizational products and services by referring current or prospective customers to other departments within the organization. This position is responsible for managing and balancing cash drawers well as meeting sales expectations, which include deposit, loan and revenue generating referrals. Responsibilities may also include assisting the Financial Center supervisor with the teller line and end of day functions and preparing daily paperwork according to branch procedures. Works under general supervision. MAJOR RESPONSIBILITIES • Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks, • Operates at the platform to open accounts and resolve customer service issues, • Responsible for providing consistent extraordinary client experience by executing on Spencer’s customer service behaviors, • Research and resolves all transaction errors that occur and engages management support when needed, • Executes the internal sales process by engaging the customer in conversation during customer platform interaction to identify needs and recommends appropriate products and services, • Engages customer in conversation during the customer transaction to identify needs and refers them to the platform when working at the teller window, • Operates within the confines of the bank’s compliance and operational policy and procedures, • Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner, • Assists AFCM with end-of-day branch proof tasks including ATM and Vault, • Participates in internal and external branch events as well as local community events, • Must be able to work a flexible hourly schedule as requested, • May be asked to travel & work at other branches in the network, • Presents a professional image, • Provides access to safe deposit boxes, • Opens and/or closes branch with management, • Perform other duties as required JOB REQUIREMENTS Education: High school diploma or GED Experience: • Minimum of 2 years bank teller and/or platform experience preferred Benefits • Holidays, • Vacation, • Health/Dental, • Vision Service Plan, • Short Term Disability, • Long Term Disability, • Life Insurance, • Flexible Spending Accounts, • 401k Savings Plan, • Tuition Reimbursement, • Employee Assistance Program, • Free Employee Checking Account

Job Description Summary: As a Universal Banker you will provide a full range of banking services to retail customers; including both transactional and non-transactional processes. Offers customers more personal banking options while still providing traditional services and assists in reaching all goals set for the branch. Job Responsibilities: • Processes all banking transactions including but not limited to; deposits, withdrawals, transfers, cashing checks, money orders, selling money orders, gift and Bank checks, processing loan payments and safe deposit box rentals. All banking transactions are to be processed through Columbia Bank’s on-line terminals;, • Opens new deposit and checking accounts of all kind and explains these products to customers as required. Handles deceased accounts. Assists with maintenance of files and any documentation of daily platform work required. Assists customers with safe deposit boxes, answers inquiries or provides explanations of all products and services including renegotiation of CDs;, • Discusses personal financial needs with customers and makes recommendations on how the Bank can meet those needs. Cross sells Bank’s products and services. Interacts with other Bank departments as required. Services customers, in person or via the telephone, to answer inquiries, research and resolve customer problems and/or complaints and ensure customer satisfaction. Explains the features and benefits of on-line banking and how it works;, • Prepares daily proof sheet at close of business each day. Helps with end of day closing procedures for the branch which includes, but is not limited to; preparation of branch consolidation sheet and document imaging of required branch work;, • Maintains accurate customer and account records. Maintains and updates safe deposit box records, back office work and ordering checks and maintaining branch files;, • Makes referrals to the Wealth Management area of the Bank, First Jersey Title, Mortgage Origination and other departments of the Bank as appropriate;, • Performs other job related duties as assigned. Job Requirements: • High school diploma required or a Bachelor’s degree in Accounting, Business, or Finance is preferred;, • 1-2 years of retail or customer service experience required;, • Interpersonal, time management, organizational and PC skills a must;, • Excellent verbal and written communication skills required;, • Ability to work weekends as needed or scheduled;, • Ability to lift up to 20 lbs.;, • Candidates must attend mandatory training, continued employment is contingent upon passing training classes. Desired Skills: • Independent and highly motivated self-starter;, • Results oriented with proven track record to motivate self and others to accomplish objectives;, • Dedicated, enthusiastic, and driven; possesses a strong work ethic;, • A collaborator and team player, translating knowledge and experience into strong and productive relationships;, • Ability to deliver a seamless experience to the customer. Orientation, Onboarding & Training: We provide you the training to help you excel in your position. In order to maximize on your experience we have a robust Onboarding & Orientation Process. Universal Banker positions require either part-time or full-time training for 10 business days. Training schedules are based on availability. Columbia Bank offers the following benefits: • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays., • Employees may participate in the 401k program. Schedule: Monday to Friday: 8:30am until closing, working 40 hours, must be able to work alternating Saturdays: 8:30am until closing based on business needs. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Job DescriptionWhy Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence. You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth. As a member of a leading financial institution, this role provides a strong foundation for long-term career growth and mobility, supported by Wells Fargo's training and coaching. In this role you will: • Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement, • Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions, • Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals, • Support everyday banking needs, including new account openings, service requests, and credit applications, • Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards, • Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs, • Deliver accurate, compliant service while exercising sound judgement within defined risk controls, • Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertiseRequired Qualifications:, • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educationDesired Qualifications:, • Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations, • Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement, • Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs, • Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience, • Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed, • Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience, • Demonstrated ability to follow policies and regulations while identifying and escalating risk concernsJob Expectations:, • Ability to work a schedule that will include Saturdays, • Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support., • SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply., • This position is not eligible for Visa sponsorshipPosting Location(s): NORTH WHITE PLAINS-674 N BROADWAYWHITE PLAINSNY10603 ODELL-500 ODELL AVE YONKERSNY10703 SCARSDALE-24 CHASE RDSCARSDALENY10583 Ardsley- 921 SAW MILL RIVER RDARDSLEYNY10502 White Plains- 202 MAMARONECK AVEWHITE PLAINSNY10584 Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $23.00 - $31.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. • Health benefits, • 401(k) Plan, • Paid time off, • Disability benefits, • Life insurance, critical illness insurance, and accident insurance, • Parental leave, • Critical caregiving leave, • Discounts and savings, • Commuter benefits, • Tuition reimbursement, • Scholarships for dependent children, • Adoption reimbursementPosting End Date: 9 Jun 2026 • Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Job DescriptionWhy Wells Fargo: Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place. Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo once again ranked in the top five on the 2026 LinkedIn Top Companies list of best workplaces "to grow your career" in the U.S. Join us! About this role: Wells Fargo is seeking an Associate Personal Banker (SAFE) to join our National Branch. In this frontline role, you will build relationships with customers by supporting everyday banking needs through in-branch interactions, scheduled conversations, and proactive outreach. You will learn about customers' goals and connect them to the right banking products, services, and digital tools to help them manage their finances with confidence. You will support account openings, service requests, and credit applications while working closely with branch teammates to deliver a consistent, high-quality customer experience. Success is driven by strong relationship building, sound judgment, and the ability to balance service with growth. As a member of a leading financial institution, this role provides a strong foundation for long-term career growth and mobility, supported by Wells Fargo's training and coaching. In this role you will: • Build lasting customer relationships through proactive, meaningful conversations that support financial well-being and deepen engagement, • Lead discovery-driven conversations to understand customer needs and connect them with relevant banking products, services, and solutions, • Drive branch growth by identifying opportunities, promoting solutions, and making appropriate referrals to meet customer and business goals, • Support everyday banking needs, including new account openings, service requests, and credit applications, • Perform cash handling and teller line activities, accurately processing transactions while maintaining compliance and operational standards, • Demonstrate comfort using and adopting digital tools and technologies to enhance the customer experience and support evolving banking needs, • Deliver accurate, compliant service while exercising sound judgement within defined risk controls, • Collaborate with branch teammates to coordinate seamless handoffs to licensed bankers or other specialists, ensuring customers are connected to the right expertiseRequired Qualifications:, • 6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education, • Bilingual speaking and listening proficiency in Spanish/EnglishDesired Qualifications:, • Prior experience in financial services or a highly regulated, customer-facing role, demonstrating comfort with structured processes, accuracy, and service expectations, • Experience building trust-based customer relationships through active listening, follow-up, and consistent engagement, • Comfort initiating outreach (calls, emails, or other channels) to strengthen relationships and identify opportunities to support customer needs, • Demonstrated comfort with digital tools and technology, with the ability to quickly learn new systems and confidently guide customers in adopting capabilities that enhance their banking experience, • Ability to identify customer needs and connect them to appropriate solutions, including referrals when additional expertise is needed, • Proven ability to collaborate with teammates and partners to resolve needs and deliver a seamless customer experience, • Demonstrated ability to follow policies and regulations while identifying and escalating risk concernsJob Expectations:, • Ability to work a schedule that will include Saturdays, • Must take and pass required language assessment, • Support branch operations by flexing between cash handling and customer banking activities, with an emphasis on delivering strong service through account openings and ongoing account support., • SAFE registration is required at the time of employment and Wells Fargo will initiate the process after your start date. Loan Originators must meet LO/CFPB requirements and comply with Wells Fargo policies, including standards related to financial responsibility, character, fitness, and criminal background. A credit report may be reviewed (credit score not included) and additional ongoing screening may apply., • This position is not eligible for Visa sponsorshipPosting Location(s):, • Yonkers Avenue- 1076 YONKERS AVEYONKERSNY10585 • Eastchester- 375 WHITE PLAINS RDEASTCHESTERNY10709 • Cross County- 5080 XAVIER DRYONKERSNY10704Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities. $23.00 - $31.00 Benefits Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees. • Health benefits, • 401(k) Plan, • Paid time off, • Disability benefits, • Life insurance, critical illness insurance, and accident insurance, • Parental leave, • Critical caregiving leave, • Discounts and savings, • Commuter benefits, • Tuition reimbursement, • Scholarships for dependent children, • Adoption reimbursementPosting End Date: 9 Jun 2026 • Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. ]]>

Job Description iCreditWorks offers a highly configurable Platform-as-a-Service (PaaS) “Point-of-Sale” (POS) lending solution, including a first-in-market native mobile App and integrated payment technologies to drive B2B/B2B2C financing. Through cutting-edge mobile technology and artificial intelligence, we’re revolutionizing access to credit by delivering a seamless user experience for healthcare consumers and beyond. Join us in building innovative solutions that empower consumers and professionals alike! Position Overview As the Senior Vice President, Loan Servicing and Collections, you will be responsible for leading all loan servicing and operational activities for the Company, reporting to the Chief Loan Operations and Servicing Officer. This role involves managing all aspects of the service experience delivered through internal and outsourced teams. The ideal candidate will have extensive experience in loan servicing and operations, exceptional leadership skills and a track record of leveraging leading-edge technology solutions to maximize engagement, customer satisfaction and support rapid scale. This role is also accountable for defining and executing a forward-looking digital servicing vision, leveraging advanced automation, data-driven decisioning, and emerging technologies, including agentic AI, to evolve servicing and collections into a scalable, efficient, compliant, and highly personalized operating model. Key Responsibilities Leadership • Provide leadership, guidance, and mentorship to the servicing and collections team, fostering a culture of accountability, collaboration, and continuous improvement partnering with internal and outsourced resource, • Set clear performance expectations, establish goals, and monitor team performance to achieve service and collection targets and key performance indicators (KPIs)., • Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development., • Serve as an executive sponsor for servicing technology modernization and AI-enablement initiatives, representing Servicing in enterprise-wide digital transformation efforts. Customer Service • Develop and implement service strategies and procedures to deliver a world-class experience with every interaction., • Foster a customer-centric culture within the servicing and collections team, emphasizing empathy, professionalism, and effective communication., • Maintain high levels of customer satisfaction by providing efficient and effective service across multiple services channels., • Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution., • Gather and analyze customer feedback to improve servicing processes. Own and lead strategies to further enhance our external service reputation. Collections • Develop and implement collections strategies, policies, and procedures to optimize recovery efforts, aligned with the company's goals and risk appetite., • Analyze delinquency and portfolio performance trends to identify areas for improvement and refine collection strategies., • Collaborate with senior management to establish collection targets and performance benchmarks aligned with organizational objectives., • Manage relationships with third-party vendors and partners, such as collection agencies and legal firms, to ensure alignment with company standards and objectives. Digital Transformation & Technology Enablement • Define and own the long-term digital vision for loan servicing and collections, emphasizing automation-first and AI-enabled operating models., • Lead the evaluation, design, and implementation of advanced servicing technologies, including workflow automation, intelligent decision engines, self-service capabilities, and agentic AI solutions., • Identify and deploy agentic AI use cases to enhance servicing efficiency and effectiveness, including but not limited to: intelligent case intake, triage, and routing, automated and AI-assisted borrower communications and agent assist tooling and real-time decision support, • Establish governance frameworks, controls, and KPIs for automated and AI-driven servicing activities. Process Optimization • Continuously evaluate and streamline collection processes, workflows and borrower communications to enhance effectiveness and improve the customer experience., • Lead initiatives to redesign servicing and collections processes to support straight-through processing, digital self-service, and intelligent automation, replacing manual and reactive workflows with data-driven and AI-assisted operating models., • Collaborate with cross-functional teams, including risk management, compliance, operations, and IT, to implement process improvements and system enhancements. Compliance and Risk Management • Ensure all loan servicing activities comply with federal and state regulations and internal policies. Partner with compliance on regulatory changes and update servicing procedures and practices accordingly., • Assess credit risk and develop strategies to mitigate potential losses, including early identification of high-risk accounts and implementation of proactive risk management measures., • Monitor and analyze portfolio performance metrics, such as delinquency rates, charge-off rates, and recovery rates, to identify emerging risks and opportunities for portfolio optimization., • Implement effective loss mitigation strategies, including loan modifications and settlements, to minimize losses and maximize recovery., • Partner with the Credit team to evaluate credit policy changes to mitigate future risk based on historic and emerging trends. Reporting and Analysis: • Generate, analyze, and present reports on loan servicing metrics to senior management., • Identify trends, issues, and areas for improvement within the loan servicing department., • Utilize data and facts to make informed decisions and recommendations., • Develop reporting frameworks that measure the impact of automation and AI initiatives on cost-to-serve, resolution times, recovery performance, compliance outcomes, and customer satisfaction Qualifications • Bachelor's degree in business administration, finance, or a related field., • Minimum of 10 years of progressive experience in loan servicing and collections, with at least 5 years in a leadership role., • Proven experience in customer service and consumer collections management, preferably in the financial services industry, with a track record of achieving collection targets and reducing delinquency rates., • Experience implementing innovative technology solutions to improve collections outcomes, preferably with integration with an app-based solution., • Demonstrated experience leading digital transformation initiatives within loan servicing, collections, or financial operations., • Hands-on experience implementing automation technologies, AI/ML-driven decisioning, or intelligent virtual/agent-assist solutions in a regulated environment., • Strong leadership and managerial skills, with the ability to motivate and inspire team members, drive results, and foster a culture of excellence and accountability., • In-depth knowledge of consumer lending products, credit risk management principles, and collections best practices., • Excellent analytical, problem-solving, and decision-making skills, with the ability to analyze complex data, identify trends, and develop actionable insights., • Exceptional communication and interpersonal skills, with the ability to build rapport with internal stakeholders, external partners, and customers, and effectively communicate complex concepts to diverse audiences., • Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously and drive cross-functional collaboration., • Commitment to maintaining high ethical standards, integrity, and confidentiality in all aspects of service and collections interactions., • Willingness to adapt to a fast-paced and dynamic work environment, embrace change, and proactively seek opportunities for professional growth and development., • Commercial/small business service and collections experience preferred., • Working knowledge of AI governance, model risk management, and regulatory expectations related to automated and AI-driven customer interactionsCompany DescriptioniCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.iCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.

Job Description Our Fin-Tech client is looking for a Customer Service Representative for a contract opportunity in Iselin, NJ! Job Overview: Our client is looking for a motivated professional who can work independently in a fast-paced, customer-centric environment while continually understanding the ever-changing needs of today’s customer. The Customer Service Representative (CSR) supports the Client Services team with day-to-day duties. The CSR may assist with all types of customer-related inquiries which include inbound and outbound calls. This position requires the CSR to resolve escalated customer inquiries while maintaining an exemplary level of service to reflect a pleasant client experience. The ideal candidate will understand how to eloquently speak to our clients via all contact channels (Phone, Email, Live Chat) and is responsible for providing support for all customer relationship management requirements. This may include payment processing, initiating payment due date changes, updating client personal information, and reviewing documentation for processing. What You’ll Do: • Deliver exceptional app and platform support to customers via phone, email, and live chat -Troubleshoot and resolve customer-reported issues related to the iCreditWorks mobile app, web portal, and POS financing platform -Guide customers through account setup, loan applications, payment processing, and self-service features -Accurately log, categorize, and escalate technical bugs or platform issues to internal product and engineering teams using CRM and ticketing tools • Identify and communicate patterns in app-related support tickets to the product team to drive platform improvements, • Navigate and toggle between multiple software systems simultaneously during live customer interactions -Respond to account inquiries including payment processing, ACH/debit transactions, payment due date changes, and personal information updates • Collaborate cross-functionally with product, compliance, and operations teams to resolve complex or escalated cases -Provide written business correspondence for disputes, service requests, and account-related matters • Onboard and train new CSRs on platform workflows, support tools, and service standards, • Stay current on new product features, app updates, and iCreditWorks financing offerings Sent from my iPhone Qualifications: -5+ years of customer service experience in a fintech, SaaS, or financial services environment — prior experience in a SaaS, fintech, or app-based support role is strongly preferred over a traditional call center background -1+ years of hands-on experience working in Zendesk, Salesforce, or a comparable ticketing/CRM platform — required -Experience supporting customers through a mobile app or web-based software product — required -Demonstrated ability to learn and navigate new software platforms quickly -Solid understanding of payment processing, including ACH and debit card transactions • Knowledge of installment loans, consumer financing, or financial services products a strong plus, • Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users, • Strong problem-solving skills with a customer-first mindset, • Proficiency in Microsoft Office and comfort navigating multiple digital tools simultaneously, • Multilingual — Spanish fluency strongly preferred, • 4-year college degree from an accredited institution preferred -Available to work 12–9 PM shift with occasional Saturdays; flexibility as business needs require

The position of Loan Servicing Specialist is responsible for loan processing activities and maintaining professional relationships with internal and external contacts to ensure successful loan processing for our clients. Process monetary loan transaction requests, daily loan payments, and loan payof

Responsibilities include, but are not limited to:.Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently.Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savin

Under close supervision, this position is responsible for performing high-level maintenance and departmental audit functions on commercial loans, commercial real estate loans, construction loans, ready reserve and small business loans. Loan Servicing Representative III - Escrow Processing. Processes

Completes loan application and pre-processing functions in a timely manner prepares for review initial disclosure including loan estimates. Originates first mortgage loans, promotes the financial institution and lending services to the real estate community and helps identify and serve the communit

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25/hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You do

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

Ensure that RIP & QD are part of the analytical considerations when processing invoices.

Excellent knowledge of word processing tools and databases.

This is your opportunity to start a lifelong profession with endless opportunity.Discover the liberty you've been looking for by taking a moment to complete our online application.Multiple shifts are readily available from early morning to night and no experience is needed.You will have sufficient o

Remote Data Entry Clerk - Typing - Part Time Entry Level.Jersey City, NJ, United States Remote Career Or refer someone Job Openings Remote Data Entry Clerk - Typing - Part Time Entry Level.Remote Data Entry Clerk - Typing - Part Time Entry Level.This is your chance to start a long-lasting career wit

Customer Service Representative.For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices.Offering a wide selection of designer brands discounted up to 60% off department store prices at our 80 stores,

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r

Customer Service Representative.Seeking a bilingual (English/Spanish) team member to provide excellent customer service.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Rep

Health Insurance Customer Service Representative (Bilingual in Chinese).The Health Insurance Customer Service Representative (CSR) is responsible for providing exceptional customer support to clients by assisting with health insurance inquiries, policy servicing, and claims resolution.This role requ

Customer Service Representative/h2pLocation: Staten Island, NY 10301 Duration: 12 Months Contract Position/ph3Responsibilities:/h3ulliResponds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow

Sales support tasks, including order entry and processing.

Travel Customer Service Representative (Sabre).Training will be 9 - 5:30pm EST.Once training is completed, the remainder of the contract will be 11:30am - 8pm EST.What You'll Do on a Typical Day.Advise and arrange travel for corporate business customers (both individuals and groups).Attention to det

Customer Service Inbound, Billing & Customer Support Calls Telemarketing Experience Preferred Job ID# A1001 Leverage your customer service expertise and provide billing support to a Company's customers, all from the comfort of your own home! About Stride 2 Hire works with our Premier partner, Parkes

Westfield Vet Group; Westfield Location Client Service Representative.Westfield Veterinary Group is a multi-doctor practice that offers our employees a wide array of opportunities to grow in this field.We work with each employee to find the coveted "work-life balance.We pride ourselves for the great

Remote Data Entry Clerk - Basic Typing Online From Home.Hobart, TAS, Australia Remote Career.Remote Data Entry Clerk - Basic Typing Online From Home.This is your chance to begin a long-lasting career with unlimited opportunity.Find the liberty you've been searching for by taking a minute to finish o

Customer Service Representative for Driving Academy.The Customer Service Representative for Driving Academy is the face of our organization.This role is responsible for representing the organization in a professional manner, building rapport by providing information, giving recommendations, and comm

Ensures timely processing and shipment of patient orders, meeting or exceeding individual and department goals.

Receive checks and cash for deposit; verify amounts and examine checks for endorsement and any errors.Enter deposits and issue receipts.Cash checks and pay out money upon verification of signatures and customer balances.Place holds on accounts for uncollected funds.Sell Cashier's checks and other mo

Customer Service Representative.With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well.We will continually ask you to think outside of the box to raise the bar in our business and we wil

We are looking for people nationwide to participate in polls - Apply ASAP!.We offer you the opportunity to earn extra income from home (teleworking) and also to decide your own participation schedule.At this job, you will be performing various tasks such as data entry, performing email response, rev

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Customer Service Representative - State Farm Agent Team Member.Sasha Buerano - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers.We are currently seeking a dynamic individual to join our team as a Customer Service Representative - State Farm A

We are presently looking for on-line support in our work at home Panelist Program.This is a legit opportunity for someone who takes pleasure in sharing point of views concerning products, services and also trends in todays market area.As a Team Member, you will certainly be doing numerous work such

Jersey City, NJ, United States Job Openings Data Entry Clerk.A Data Entry Clerk, is responsible for inputting data and making changes to existing data figures in digital databases.Their duties include inputting data from paper documents into digital spreadsheets, updating order statuses for customer

Customer Service Representative - State Farm Agent Team Member.As a Customer Service Representative - State Farm Agent Team Member with Larissa Buerano - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency.Your a