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Summary Operations & Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over-the-counter, listed equities, options, bonds, and mutual fund transactions daily. The Alternative Investment Service Associate is a critical member of the OSG organization. In this role you will be responsible for processing client transactions accurately and expeditiously. Attention to detail and accuracy is will be must for this role. The associate should be capable of dealing high volume workloads as well as managing multiple client requests/issues that must be completed within a tight timeframe. The associate will also be responsible for monitoring adherence to internal guidelines in addition to building and maintaining strong relationships while providing a superior level of customer service. In this position, the associate will be responsible for having the technical expertise to respond to inquiries related to transaction processing. The ideal candidate will detailed oriented and possess excellent interpersonal and communication skills, the ability and desire to learn new functions and the ability to communicate both verbally and in writing. Responsibilities * Process alternative investment subscription, redemption and transfer transactions * Meet transaction processing deadlines * Ensure alternative investment policy and procedures are followed and paperwork requirements are met * Problem resolution * Provide clear and concise communication to internal and external business partners * Track and monitor outstanding issues and provide timely updates Qualifications * College degree preferred * Prior experience with the alternative investment product is preferred * 2+ years brokerage operations experience, or 5+ work related experience is preferred * Mutual fund operations experience will be considered in lieu of alternative investment experience. Skills and Knowledge * Passion for Service * Detail oriented * Proficient transaction processor * Excellent writing skills * Ability to learn quickly * Ability to thrive in a fast paced environment * Strong organizational and multi-tasking skills The base salary range for this position is $40,000-76,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of ___ to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position. Brokerage Operations

The Role The Alternative Investments Brokerage Operations role is responsible for processing distributions accurately on behalf of our clients and in a timely manner to mitigate risk and exposure to the organization. These activities are performed daily and require adherence to policies, procedures, and regulatory guidelines. The Distributions team is tasked with paying out all dividends, returns of capital, and reinvested shares and processing distribution election changes. The Expertise and Skills You Bring * College degree preferred * Prior experience with alternative investments and distribution experience is preferred * Detail oriented, ability to work effectively with minimal supervision * Team player with capability to help maintain a positive work environment * Strong analytical and decision-making skills * Ability to prioritize and work effectively in a fast-paced environment with multiple deadlines and processes * Exceptional quality and productivity in current role * Ability to handle and resolve complex problems * Strong verbal and written interaction skills including ability to explain complex processes * Effective time management skills and ability to prioritize and multi-task. * Strong PC skills - Word, Excel and Access Note: Fidelity will not provide immigration sponsorship for this position. The Team Operations & Services Group (OSG) provides superior customer service to Fidelity's Institutional Products Group's businesses through innovation, dedication and commitment to excellence. With eight operating divisions located throughout the country, OSG provides securities execution, clearance, and information management services to retail, institutional, and correspondent clients. OSG performs tens of thousands of over-the-counter, listed equities, options, bonds, and mutual fund transactions daily. An Alternative Investment (AI) is a highly specialized investment vehicle that is tailored to sophisticated, high net-worth investors and are not traded on any public market. Our Alternative Investments group services all Fidelity lines of business and handles end-to-end operations from onboarding of assets, all transactions, reconciliation, and servicing requests. The base salary range for this position is $40,000-76,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of ___ to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position. Brokerage Operations

The Manager position in Asset Management Risk provides general operational risk oversight for Fidelity Digital Asset Management and related businesses. Responsibilities include gathering important industry, market, and internal data, developing tools to measure risks and trends, and evaluating how these issues may impact Asset Management, our clients, and associates. This role will be accountable for analyzing data and controls to identify emerging and significant risks, perform targeted data-driven risk assessments, and develop risk management reporting using data visualization tools. The ideal candidate will have demonstrated commitment and passion for risk management, asset management, and academic/or work experience in related markets or fields. Candidates with SQL, programming, or data visualizations skills would be a plus. Strong communication, presentation and writing skills are also an important success factor. This role requires someone who is hard-working, eager to learn, and results oriented. * Analyze data and controls as well as identifying latent and emerging risks. The results of this analysis will be compiled into comprehensive management reports, including visual aids, analysis of data analytics and conclusions. * Actively perform proactive and targeted data analysis to identify risks for management. * Perform ad-hoc quality control reviews for presentations and reports built by the team to ensure the integrity of the materials. * Partner with business units to ensure that controls are working as intended and to improve the efficiency and effectiveness of processing. * Bachelor’s degree required * 5+ years of relevant work experience in the financial industry, crypto experience preferred * Experience in Compliance, Risk, or Operations related to crypto/blockchain products, data, services * Demonstrated analytical skills with the ability to work with and summarize data from multiple sources * Experience working with blockchain technology or related enterprises * Executive level presentation skills required * Project management experience * Experience with data analysis techniques and visualization tools (e.g., Tableau), a plus * Experience with common data science tools & languages, a plus * CFA and/or FRM certifications a plus * Foundational understanding of blockchain technology * Ability to engage with multiple teams to establish a collaborative and interdisciplinary approach * Natural intellectual curiosity, initiative, and love for learning new skills and capabilities * Skilled at operating autonomously to achieve results in a dynamic environment * Thrives in a dynamic organization where priorities shift to meet evolving business needs * Superb verbal and written communications skills * Strong data analysis skills (e.g., tools, strategies) * Staying abreast of the latest innovations across industry * Problem solver with a blend of creativity and analytical rigor Asset Management Risk, part of Fidelity’s Risk organization and aligned with Asset Management’s Compliance Risk and Business Operations Group (CRBO), provides guidance to management and business units by proactively identifying and monitoring risks to protect the interests of the firm, its clients, and associates. To execute this goal, Asset Management Risk is responsible for identifying, analyzing, aggregating, and reporting on significant and emerging risks to assist management in strengthening their controls and processes. The base salary range for this position is $80,000-$153,000 per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors. Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation. We offer a wide range of ___ to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted. Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories. Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please consult with your recruiter for the specific expectations for this position. Risk

Loan Servicing Representative III - Escrow Processing.

Coordinates closings with the attorneys and prepares final Bank paperwork for loan origination. Verify that loan is input into Bank core processing system correctly. Adheres to Bank policies and procedures.

This is a loan closing position responsible for coordinating document flow and loan closings for a growing portfolio of secured solar loans with a stable Fortune 500 utility company located in New Jersey. Minimum of 3 years of loan processing and/or loan closing experience. Loan closing residential/

Completes loan application and pre-processing functions in a timely manner prepares for review initial disclosure including loan estimates. Originates first mortgage loans, promotes the financial institution and lending services to the real estate community and helps identify and serve the communit

Data Processing Consultant; Credit Control Unit Document Control / Vault Custody Specialist. BizTek People is in search of a Document Processing Consultant for our client in Iselin, NJ!. Ensure timely receipt, inspection, scanning, and filing of loan and transaction documentation.

Loan Services Senior Associate.Broadridge is growing! We are seeking an enthusiastic Loan Services Senior Associate to join our team.The Loan Processing Candidate will help lead the transition of all loan processing functions for the global credit business in 2026.This role will be responsible for b

We are seeking a detail-oriented Real Estate Loan Underwriter to support our underwriting and loan processing functions.

The Loan Origination Analyst will play a crucial operational and administrative support role for our Account Executives.This is a detail-oriented, proactive position focused on ensuring a seamless and prompt loan processing experience for our clients.Key responsibilities include managing all require

Job DescriptionDescription: About Us: As a leading federally chartered mortgage bank, we operate across all 50 states, providing top-notch financial solutions. We are committed to empowering our clients and team with unparalleled service and support. Position Overview: We are seeking seasoned Senior Mortgage Bankers with a proven record of success and a high level of financial motivation. This role is ideal for professionals aiming to earn $150,000 or more annually, who have demonstrated stability in their career path—typically having held three or fewer positions in the past five years. What We Offer: • Extensive marketing strategies with significant investment, eliminating the need for self-generated business., • Detailed sales processes to guide you to success., • Best in industry compensation structure for bankers provided with leads., • Comprehensive training program designed to expedite your earnings., • Access to cutting-edge AI tools to enhance business generation., • Federal charter allowing operations across all 50 states., • Experienced in-house operations staff for seamless Processing, Underwriting, and Closing., • Quick loan closing times, with a goal of 35 days or less., • Specialization in VA lending, FHA, jumbo, and conventional loans., • Remote working environment with abundant support staff., • Originate loans across the United States without the need for state-specific licenses., • Leverage our comprehensive systems to connect with clients., • Collaborate effectively with team members and Operations partners., • Utilize our vast marketing resources and in-house systems to drive success., • Manage time efficiently to handle a high volume of inbound leads.Requirements:, • Proven experience and success as a mortgage banker., • No more than three different job roles within the last five years., • Highly motivated by financial success, aiming for $150,000+ annual earnings., • Strong work ethic and ability to quickly learn new systems., • Excellent interpersonal and communication skills., • Comprehensive knowledge of current loan guidelines and procedures., • VA and FHA lending experience strongly preferred. Please use the link to apply and include your resume and a brief cover letter explaining your interest and experience. We can’t wait to see how you’ll shape the future of mortgage banking with us! The Federal Savings Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job DescriptionMortgage Loan Officer Wholesale Non-Delegated Lender Company: Tag Lending Group, LLC Location: Remote (Nationwide) Employment Type: W-2 Only Minimum Production: $1,000,000 funded monthly We Dont Just Originate, We Automate. Lets TAG TEAM This Deal. At Tag Lending Group, youre not just another MLO. You're stepping into a platform built for performance, designed to help you win every deal, work smarter, and scale fast without friction. We give you a large sandbox of 60+ investors, pricing exceptions, direct lending relationships, and automation so dialed in, youll wonder how you ever closed loans before. About the Role This is not a retail branch job. Its a direct pipeline into a non-delegated lending platform with pricing control, investor flexibility, and speed to close. If you're tired of bloated operations, capped comp, or fighting over rates, this is where you reset the game. Tag Lending Group gives you access to over 60 investors, full back-end support, automation that works for you, and tech that doesnt just sit there, it closes deals. Why Join Us? 1. Access to over 60 wholesale investors no overlays, no rate wars, just flexibility to win, 2. Exception pricing available through our investor network, Youll NEVER Lose a deal again!, 3. Same-day approvals, 14-day closings from submission to CTC, 4. Proprietary Roadmap to Homeownership for a frictionless borrower experience, 5. Pre-underwriting, setup, and contract processing support included, 6. We provide weekly cheat sheets for Realtors, and we help build a Realtor database for you, 7. Yield more on every loan, Tag delivers 40 to 150 Basis Point advantage over brokers and direct lenders., 8. Weekly playbooks and live coaching from producers whove closed $100M+, 9. Certified HubSpot Partner your CRM, CMS, and automation is built with the #1 AI-driven platform in the country, 10. Total pricing flexibility: we DO NOT lose deals, 11. $299 per month covers everything: • HubSpot Enterprise CRM/CMS, • Arive LOS, • Slack Pro, • Box Cloud, • 180 BPS on self-generated business (This is up to 225BPS depending on your Company Margin Agreement each quarter), • 100 BPS on company-provided leads, • 70 percent of net on DSCR, Fix & Flip, and commercial, • Lock and structure deals inside Arive, • Manage all lead activity and follow-up inside HubSpot CRM, • Use AI automation to drive follow-through with Realtors and borrowers, • Communicate with your ops team through Slack, • Close clean files using our 14-day workflow, • Handle Conventional, FHA, VA, USDA, Jumbo, Non-QM, DSCR, and Private lending programs, • Active NMLS license (good standing), • Minimum 2 years of origination experience, • Minimum production of $1M per month, • Working knowledge of multiple loan products, • Strong follow-up and CRM discipline, • Tech fluency in Arive, HubSpot, Slack, Box, and Outlook Solid follow-up discipline (we expect 8/10 or higher) Must be proficient with digital systems, including HubSpot, Arive, and Slack Experience with purchase business preferred Where Were Licensed: We are currently licensed in: Lender: FL, SC, TN, TX, GA, MI, NM Broker: NJ, CT, PA, NC Why TAG is Built Different • We are certified partners with HubSpot, the #1 CRM and CMS in the country, fully integrated into your daily workflow., • Our automation reduces man-hours by over 60 percent! THE FUTURE IS DIRECT TO CONSUMER, HENCE AMAZON!, • You dont chase documents; our system handles it, • You dont operate alone; our back-end team is always live, • You dont compete against retail, you outperform it We dont wait for the industry to change; we build the future ourselves. We're not another retail lender; we're the Amazon of mortgage lending. Click. Click. Closed. Just like Amazon Click. Click. Delivered Same-Day! Ready to Apply? Follow These Steps Step 1: Watch this short video introduction WATCH VIDEO Step 2: Complete the hiring assessment COMPLETE ASSESSMENT Step 3: Learn how we operate before speaking to our CEO WHY CHOOSE TAG? Lets TAG TEAM This Deal. Apply today and get the platform youve always deserved. This is a remote position.

Job Description JOB TITLE: Secondary Market Analyst JOB LOCATION:120 PASSAIC AVE FAIRFIELD NJ 07004 SUMMARY: Responsible for first mortgage pipeline management and reporting. DUTIES AND RESPONSIBILITIES: The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. · Interact with the Bank’s pricing engine to maintain effective flow of information. · Effectively manage the Bank’s first mortgage pipeline through detailed reporting / monitoring. · Process all new loan locks received from the mortgage sales team. · Secure new locks timely and report information accurately. · Monitor market movement and provide timely information to department management and sales team. · Work closely with residential staff including processing, underwriting and closing to provide timely updates on changes. · Secure Best-Effort lock commitments based on the Bank’s margins. · Provide accurate log entries · Communicate with lending partners to gain extensions, changes or relocks. · Monitor market movements and assist in pipeline hedging strategies · Ensure adherence to lock policies and investor guidelines to maintain profitability. · Communicate investor pricing policies and guidelines to internal teams. QUALIFICATIONS AND REQUIRED SKILLS: · High school diploma or equivalent required. · Minimum 2 years of related experience required. · MS Office proficiency (Excel) required. · Encompass and Optimal Blue PPE proficiency strongly preferred. · Basic understanding of mortgage banking / loan pricing. · Knowledge of secondary market guidelines including government-sponsored enterprise (“GSE”)/ Federal Housing Administration (“FHA”). · Experience working with third party lenders and pricing services. · Excellent written and verbal communication skills. · Excellent customer service skills. · Acute attention to detail. WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions. Perform routine and typical tasks of an office such as typing, taking notes, reading/reviewing, computer work, filing, copying, answering phones, etc. that may require employee to view, stand, stoop, kneel, or crouch and lift. The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization. Company DescriptionCommunity Bank in Morris, County NJCommunity Bank in Morris, County NJ

Job Description BASIC FUNCTION Financial Center Service Representative (FCSR) is generally more experienced and is responsible for processing a variety of financial transactions including check cashing, withdrawals, deposits and loan payments. This position is responsible for managing and balancing a cash drawer and preparing daily paperwork according to branch procedures. The FCSR is responsible for engaging clients during their transaction to identify any customer needs and refer them over to the platform for fulfillment. The FCSR is responsible for providing an extraordinary customer experience by executing Spencer’s customer service behaviors with every client interaction. They also assist the Assistant Financial Center Manager with teller line and end of day proof functions. Works under general supervision. MAJOR RESPONSIBILITIES • Operates a teller window to process all types of banking transactions including deposits, withdrawals, payments, buy/sell cash and cashier’s checks, • Responsible for providing a consistent extraordinary client experience by executing on Spencer’s customer service behaviors, • Researches and resolves all transaction errors that occur and engages management support when needed, • Executes the internal sales process by engaging the customer in conversation during the customer transaction to identify needs and refers them to the platform, • Operates within the confines of the bank’s compliance and operational policy and procedures, • Diligently completes all necessary paperwork such as CTRs, SARs etc… accurately and in a timely manner, • Assists Assistant Financial Center Manager with end-of-day branch proof tasks including ATM and Vault, • Participates in internal and external branch events as well as local community events, • Must be able to work a flexible hourly schedule as requested, • May be asked to travel & work at other branches in the network, • Presents a professional image, • Provides access to safe deposit boxes, • Opens and/or closes branch with management, • Perform other duties as required JOB REQUIREMENTS Education: High school diploma or GED Experience: • 6 months - 2 years in a retail sales/service environment preferred Benefits • Vacation, • Short Term Disability, • Life Insurance, • 401k Savings Plan, • Employee Assistance Program, • Free Employee Checking Account

Job Description Mortgage Branch Manager Company: 40+ Years in business and growing Location: Nationwide - Remote Posted By: Leadling Built for Producing Leaders Who Want to Scale If you are a producing Branch Manager, Regional Leader, or senior Loan Officer ready to build something meaningful—and you feel limited by caps, lack of support, or stalled growth—this opportunity is worth a confidential conversation. We are selectively partnering with a growth-focused retail mortgage lender that is making significant investments in Loan Officer production, branch expansion, and leadership development. This platform is designed for high performers who want both autonomy and the infrastructure to scale. Why Top Branch Leaders Are Taking Meetings This organization operates on a simple philosophy: When Loan Officers grow, the company grows. As a Branch Manager, you can expect: • Highly competitive retail pricing, • Strong operational, processing, and underwriting support, • Leadership with deep expertise in purchase-driven business, • Infrastructure built specifically for self-sourced producers. This is not a call-center model. This is a performance-driven retail environment built for professionals who value accountability, ownership, and growth. A Platform Designed for Branch & Regional Builders For leaders with expansion goals, the opportunity accelerates. Branch Managers and Regional Leaders receive: • Full recruiting and onboarding support, • Dedicated Loan Officer sourcing assistance, • Pre-screened, qualified LO interviews delivered to you, • Scalable systems that help you grow faster and smarter, • Marketing and growth infrastructure designed for retail branch expansion You focus on leadership, culture, and production—we help you fill the seats. Proprietary Realtor-to-Loan Officer Growth Engine A key differentiator is access to a proprietary business development system engineered to: • Attract producing Realtors into your ecosystem, • Strengthen referral loyalty and repeat purchase business, • Create consistent, predictable purchase opportunities, • Position you as the preferred lending partner in your market, • Support both production growth and recruiting conversations For Branch and Regional Leaders, this system becomes a powerful recruiting advantage, helping you attract experienced Loan Officers who are serious about production and long-term growth. Confidential Conversations Available If you are producing, leading, and ready to scale—without caps or artificial limits—this is a strategic conversation worth having. Contact: Requirements Who We Are Prioritizing We are being highly selective and are primarily speaking with: • Branch Managers ready to scale, • Regional leaders building markets 100% Commision only. Keep more of what you generate.

Job Description iCreditWorks offers a highly configurable Platform-as-a-Service (PaaS) “Point-of-Sale” (POS) lending solution, including a first-in-market native mobile App and integrated payment technologies to drive B2B/B2B2C financing. Through cutting-edge mobile technology and artificial intelligence, we’re revolutionizing access to credit by delivering a seamless user experience for healthcare consumers and beyond. Join us in building innovative solutions that empower consumers and professionals alike! Position Overview As the Senior Vice President, Loan Servicing and Collections, you will be responsible for leading all loan servicing and operational activities for the Company, reporting to the Chief Loan Operations and Servicing Officer. This role involves managing all aspects of the service experience delivered through internal and outsourced teams. The ideal candidate will have extensive experience in loan servicing and operations, exceptional leadership skills and a track record of leveraging leading-edge technology solutions to maximize engagement, customer satisfaction and support rapid scale. This role is also accountable for defining and executing a forward-looking digital servicing vision, leveraging advanced automation, data-driven decisioning, and emerging technologies, including agentic AI, to evolve servicing and collections into a scalable, efficient, compliant, and highly personalized operating model. Key Responsibilities Leadership • Provide leadership, guidance, and mentorship to the servicing and collections team, fostering a culture of accountability, collaboration, and continuous improvement partnering with internal and outsourced resource, • Set clear performance expectations, establish goals, and monitor team performance to achieve service and collection targets and key performance indicators (KPIs)., • Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for training and development., • Serve as an executive sponsor for servicing technology modernization and AI-enablement initiatives, representing Servicing in enterprise-wide digital transformation efforts. Customer Service • Develop and implement service strategies and procedures to deliver a world-class experience with every interaction., • Foster a customer-centric culture within the servicing and collections team, emphasizing empathy, professionalism, and effective communication., • Maintain high levels of customer satisfaction by providing efficient and effective service across multiple services channels., • Handle escalated customer issues and complaints, ensuring timely and satisfactory resolution., • Gather and analyze customer feedback to improve servicing processes. Own and lead strategies to further enhance our external service reputation. Collections • Develop and implement collections strategies, policies, and procedures to optimize recovery efforts, aligned with the company's goals and risk appetite., • Analyze delinquency and portfolio performance trends to identify areas for improvement and refine collection strategies., • Collaborate with senior management to establish collection targets and performance benchmarks aligned with organizational objectives., • Manage relationships with third-party vendors and partners, such as collection agencies and legal firms, to ensure alignment with company standards and objectives. Digital Transformation & Technology Enablement • Define and own the long-term digital vision for loan servicing and collections, emphasizing automation-first and AI-enabled operating models., • Lead the evaluation, design, and implementation of advanced servicing technologies, including workflow automation, intelligent decision engines, self-service capabilities, and agentic AI solutions., • Identify and deploy agentic AI use cases to enhance servicing efficiency and effectiveness, including but not limited to: intelligent case intake, triage, and routing, automated and AI-assisted borrower communications and agent assist tooling and real-time decision support, • Establish governance frameworks, controls, and KPIs for automated and AI-driven servicing activities. Process Optimization • Continuously evaluate and streamline collection processes, workflows and borrower communications to enhance effectiveness and improve the customer experience., • Lead initiatives to redesign servicing and collections processes to support straight-through processing, digital self-service, and intelligent automation, replacing manual and reactive workflows with data-driven and AI-assisted operating models., • Collaborate with cross-functional teams, including risk management, compliance, operations, and IT, to implement process improvements and system enhancements. Compliance and Risk Management • Ensure all loan servicing activities comply with federal and state regulations and internal policies. Partner with compliance on regulatory changes and update servicing procedures and practices accordingly., • Assess credit risk and develop strategies to mitigate potential losses, including early identification of high-risk accounts and implementation of proactive risk management measures., • Monitor and analyze portfolio performance metrics, such as delinquency rates, charge-off rates, and recovery rates, to identify emerging risks and opportunities for portfolio optimization., • Implement effective loss mitigation strategies, including loan modifications and settlements, to minimize losses and maximize recovery., • Partner with the Credit team to evaluate credit policy changes to mitigate future risk based on historic and emerging trends. Reporting and Analysis: • Generate, analyze, and present reports on loan servicing metrics to senior management., • Identify trends, issues, and areas for improvement within the loan servicing department., • Utilize data and facts to make informed decisions and recommendations., • Develop reporting frameworks that measure the impact of automation and AI initiatives on cost-to-serve, resolution times, recovery performance, compliance outcomes, and customer satisfaction Qualifications • Bachelor's degree in business administration, finance, or a related field., • Minimum of 10 years of progressive experience in loan servicing and collections, with at least 5 years in a leadership role., • Proven experience in customer service and consumer collections management, preferably in the financial services industry, with a track record of achieving collection targets and reducing delinquency rates., • Experience implementing innovative technology solutions to improve collections outcomes, preferably with integration with an app-based solution., • Demonstrated experience leading digital transformation initiatives within loan servicing, collections, or financial operations., • Hands-on experience implementing automation technologies, AI/ML-driven decisioning, or intelligent virtual/agent-assist solutions in a regulated environment., • Strong leadership and managerial skills, with the ability to motivate and inspire team members, drive results, and foster a culture of excellence and accountability., • In-depth knowledge of consumer lending products, credit risk management principles, and collections best practices., • Excellent analytical, problem-solving, and decision-making skills, with the ability to analyze complex data, identify trends, and develop actionable insights., • Exceptional communication and interpersonal skills, with the ability to build rapport with internal stakeholders, external partners, and customers, and effectively communicate complex concepts to diverse audiences., • Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously and drive cross-functional collaboration., • Commitment to maintaining high ethical standards, integrity, and confidentiality in all aspects of service and collections interactions., • Willingness to adapt to a fast-paced and dynamic work environment, embrace change, and proactively seek opportunities for professional growth and development., • Commercial/small business service and collections experience preferred., • Working knowledge of AI governance, model risk management, and regulatory expectations related to automated and AI-driven customer interactionsCompany DescriptioniCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.iCreditWorks, one of the fastest-growing FinTech platforms in the United States, offers innovative “Point-of-Sale” lending and digital payment technologies, including the first-in-market native mobile App that reinvents B2B/B2B2C lending.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25/hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You do

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your opi

We're currently looking for individuals across the country to take part in remote paid market research, including online focus groups, product trials, and consumer studies.Earn up to $750 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing y

Call Center / Remote] - Anywhere in U.Competitive pay / Medical, dental & vision / 401k / PTO - As a Customer Service Rep at Planet Home Lending, you will: Respond to borrower inbound calls concerning their account, ensuring high quality service and adhering to productivity and regulatory requiremen

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individual

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists