IT & Automation Specialist (NEW YORK ONLY)
4 days ago
Melville
IT & Automation Specialist Location: Melville, NY Company Overview Big Think Capital, the #1 online alternative financing marketplace, is expanding our technology team! We’re looking for an IT & Automation Specialist who is passionate about technology, system reliability, and automation-driven efficiency. This role blends traditional IT responsibilities with exposure to automation tools and system integrations. The ideal candidate is detail-oriented, eager to learn, and comfortable troubleshooting both hardware/software issues and automation workflows that power the company’s operations. Responsibilities include, but are not limited to: • Respond to first-level help desk support tickets by performing troubleshooting and analysis on hardware, software, and network systems., • Set up and maintain desktop and laptop computers, including peripherals, printers, and mobile devices., • Maintain and track IT inventory, ensuring all devices and software licenses are properly documented., • Assist with onboarding and offboarding users, including account creation, device setup, and permissions management., • Support ongoing technology projects such as new software installations, system updates, and hardware decommissioning., • Collaborate with the Lead Automation Engineer to identify and implement automation opportunities that improve IT workflows and operational efficiency., • Assist in building, testing, and maintaining automations across platforms such as Salesforce, Outlook, and internal tools (experience with n8n, Zapier, or similar tools is a plus)., • Troubleshoot and debug automation workflows to ensure reliability and data accuracy., • Generate and maintain IT documentation for processes and procedures., • Respond promptly to business-critical IT or automation-related issues. Qualifications: • 1+ year of IT support or technical experience., • Strong interest in automation and systems integration., • Familiarity with or willingness to learn automation platforms (n8n, Zapier, Make, or Salesforce Flows)., • Experience with help desk ticketing systems and IT asset management., • Ability to multi-task, follow technical documentation, and adapt under pressure., • Clear and professional communication skills (verbal and written)., • High school diploma or equivalent required. Preferred: • 2+ years of IT or automation experience., • Bachelor’s degree in Computer Science, Information Systems, or equivalent certifications., • Experience with APIs, webhooks, or cloud services (AWS, Azure, or GCP)., • Knowledge of network devices such as firewalls, routers, and switches. Benefits: • Flexible schedule, • Health insurance, • Paid vacation and holidays, • 401K plan, • Opportunity to grow and advance in both IT and automation domains, • A collaborative work environment that makes you want to come to work Job Type: Full-time Salary: $60,000.00 – $70,000.00 + Bonus per year (based on experience)