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Job DescriptionDescription: The Patient representative (PR) acts as a greeter to patients entering Zufall Health Center as well answer the telephone, complete registration, and conduct intake as needed. The PR directs patients to the appropriate destination, answers questions, and explains processes, as well as reviews required documentation and checks eligibility. Most importantly, the PR supports the mission and vision of the Zufall Health Center. Essential Functions, Duties and Responsibilities • Consistently adheres to all departmental policies and procedures, • Conducts all aspects of job in a professional and ethical manner, • Works independently with little or no supervision but uses available resources for problem resolution as indicated by circumstances or need, • Completes assignments in a timely and efficient manner., • Maintains high level of confidentially., • Works collaboratively with team members to assure the optimal outcomes of care and service., • Utilizes departmental resources prudently and appropriately., • Uses communication methods which create and foster a positive image of the department, upholding the values of the Zufall Health Center., • Communicates appropriately both verbally and in writing; uses appropriate mechanisms for identifying and resolving work related issues., • Keeps manager or supervisor informed of work related issues at all times., • Performs additional duties as determined by supervisor. Specific Duties Interaction with Patients • Greets all visitors to the facility and directs them to their appropriate destination., • Greets patients and visitors in a prompt, pleasant, and helpful manner in person and on the telephone., • Answers the telephone and makes appointments or responds to inquiries., • Ensures that the patient brings all supporting documentation to visit., • Reminds patient of appointment time, documentation needed, immunization records for new patient pediatric appointments, and schedules and re-schedules appointments., • Explains processes and forms to patients as needed., • Conducts eligibility checks on insurances., • Collects payments from patients, enters the payment in eCW and prints receipts for patient. PR’s are responsible for the money they collect and ensuring that it is locked in the safe or locked drawer at their desk or in supervisor’s office at all times. Keys to drawers are never to be left in the open., • Communicates with the medical staff regarding patient’s visits., • Assists with printing out requisitions or other forms as needed., • As PR’s are in the public areas, they should present themselves always as professional and friendly, and act as a team player in all situations. They are responsible for keeping their personal areas and their surrounding public areas neat and clean and should routinely “straighten up” during the day., • Appearance of attire and possessions: PR’s should keep their “scrubs” that they wear in good condition, clean and neat. Only Zufall jackets are to be worn over scrubs. Wearing of personal sweaters or sweatshirts are not allowed. Only white T shirts are allowed under scrubs and clean sneakers are to be worn. No personal clothing or possessions are to be visible at their desk or on the back of the chair. This includes cell phones which should never be taken out, for any reason in an area where patients are allowed, regardless of whether or patients or visitors are present., • PR’s are hired as a PR I. They remain at this level during their initial training and after three months of employment are required to take an exam which covers all of the material that is required to perform their duties. It includes but is not limited to customer satisfaction, telephone encounters, refill processes, insurances, registration of patients, special population definitions, HIPAA, compliance and Zufall policies and procedures., • Maintains patients’ confidentiality in compliance with HIPAA and other federal, state and local regulations as stated in the ZHC policies and procedures manual., • Answers inquiries of patients and public in person or via telephone regarding regulations and services; when necessary, refers inquiries to appropriate person or department., • Reads, writes, speaks, understands, and communicates in English and Spanish sufficiently to perform the duties of this position. Requirements: • Has knowledge of computer software programs such as Microsoft Word, and electronic medical records., • Have excellent customer service skills., • Be able to work with very little supervision., • Be able to adapt quickly to unanticipated changes in work flow or work process, or frequent, • changes in insurances rules and coverage changes., • Be able to understand, carry out, and remember verbal and written instructions., • Bilingual English and Spanish required. Education, Training and Experience • High School diploma required; college credit or additional education in medical field or insurance and billing courses preferred, • Possess a current, unrestricted New Jersey operator license issued by the New Jersey Division of, • Motor Vehicles, or be able to efficiently and effectively use public transportation in order to be able to travel to other sites as needed., • Have minimum of 1 year experience in customer service field, and 1 year of experience in collecting money or billing and insurances., • Experience in a clinical/ambulatory care setting preferred

Job Description Here at The Arc Gloucester, we offer the unique opportunity to combine your professional experience with your passion to help individuals with intellectual or development disabilities For 67 years The Arc Gloucester has provided innovative programs and services to individuals with intellectual and developmental disabilities. We have made a difference in the lives of many people and are very proud of that. But it's the individuals we service who bring our programs to life with their creativity, excitement, humor, talent, and so much more! Summary: The Administrative Assistant provides administrative support to the executive team and when needed any and all Agency programs and services, in order to support individuals with intellectual and developmental disabilities reach their highest potential. Position: Non-exempt, part-time (20-25 hours per week). Typical hours are Monday – Friday between 8am – 1pm. This position primarily operates from the Turnersville Achievement Center with the potential to travel and work from multiple facilities operated by The Arc Gloucester. Essential Duties and Responsibilities: • Provides general office management support, as well as manages the front desk area, answering calls, greeting visitors, employees, and participants, • Answers internal & external calls, emails, digital and in-person requests and questions, • Efficiently, accurately, and timely completes administrative duties, including but not limited to organizing, filing, maintaining the professional appearance of the office, auditing, etc., • Provides administrative support to an assigned program and when needed all Agency programs, including preparing professional, written correspondence, • Assists with the coordination and communication with day program staff, support coordinators, transportation, guardians and families., • Prepares reports, correspondence, forms, ISPs, NJISP worksheets, records etc., • Generates e-tickets & problem solves facilities, IT, transportation issues corresponding with the appropriate departments, • Reviews & identifies errors in documentation, including EMARs (Therap), • Supports events and training, assisting with registrations, answering general questions, • Assists with maintaining the daily income journal of all monies received, as assigned, • Primary department, work location and schedule may vary., • Maintain confidentiality, • Comply with the DDD Program Manual, The Arc Gloucester Policies and Procedures Manual and applicable state, local and federal regulations, including any COVID-19 vaccination mandates & policies, • Must cooperate and participate in reviews, investigations, and inspections, including but not limited to DHS Licensing and DHS staff., • Occasional management responsibilities, including assisting with trainings, planning, workflow, and problem solving, • Complete and maintain required training, • High school degree with some college. Experience may be substituted for college education., • Must be 18 years of age or older, • Knowledge or experience with supporting individuals with intellectual and developmental disabilities is preferred, • Must have a current, non-probationary driver’s license with 5 points or less, and deemed acceptable to drive by The Arc Gloucester’s liability insurance company, • Proficient in basic computer, math, reading comprehension and verbal and written communication skills, • Experience with Microsoft 365 and database tools., • Successfully pass initial and ongoing State/Federal Criminal Background checks, including but not limited to Fingerprinting, CARI checks, Central Registry checks, MVR and drug screens While performing the essential functions of this position, the following are required, with or without reasonable accommodation: • Ability to sit, drive, stand and walk for extended periods of time, • Ability to operate computers, phone and other relevant technology, • Talk, hear and communicate in person, over the phone and using other technologies, • Physical duties, including but not limited to carrying, driving, general lifting (occasionally up to 15 lbs) bending, twisting, squatting, cleaning, and climbing stairs