Mental health center jobs in Paterson, New Jersey - Page 2Create job alerts

Mary's General Hospital is a member of Prime Healthcare, which has been lauded as a “Top 15 Healthcare System” by Truven Health Analytics. The hospital is also a center of excellence for maternal-child health and outpatient behavioral health services. Two years mental health experience.

A community-based tertiary medical center in Passaic, NJ is seeking a qualified professional for community-based mental health case management.

Job DescriptionExpect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Make a Future at Bridgeway! Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. Bridgeway operates 13 PACT teams, along with more than 20 additional short-term, and longer-term integrated care and recovery service teams across 10 New Jersey counties. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Wellness Specialist, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. Salary:$44,000 - $51,000 annually Location: Little Falls, NJ Work hours: Tuesday-Saturday 8:00am-4:30pm Full time-40 hours a week Position Overview: As part of a multi-disciplinary, core services team, provides wellness assessment and direct services to people who have serious mental illness and who are enrolled in the PACT Program. Essential Job Functions: Participates: • As a team member in the frequent monitoring and assessment of the mental health status of persons receiving services as well as related variables, including significant others, the home and the community in which the person served lives, • Within the team, in the development of psychosocial and comprehensive assessments and an individualized recovery plan. Ensures documentation is done on time and with quality to ensure adherence to all DMHAS/Medicaid standards., • Teaching of skills to support each persons’ individualized recovery journey and community integration., • Direct assistance to secure safe, clean, affordable housing, food and clothing, medical and dental services, and appropriate financial support., • Linkage to entitlement benefits such as Medicaid/NJFamilyCare, social security, rental assistance , and other public assistance (social services, transportation, legal advocacy and representation), • Observation and assessment of service recipients stated concerns, mental illness symptoms, and behavior in response to medication and monitors for medication side effects during the provision of observed self administration and during ongoing face-to-face contacts., • Medication education for both individuals and families/significant others with service recipients consent., • Coordination of services with other community mental health and non-mental health providers, as well as other medical professionals., • Training and instruction to individuals at home and in the community, including individual support, problem solving, skill development, modeling and supervision to perform personal hygiene tasks, perform household chores, develop and improve money management skills, use community transportation, and locate, finance and maintain safe, clean, affordable housing., • Wellness services including education and cognitive/behavioral interventions on nutrition, diet, exercise, stress reduction strategies and other wellness tools, • Rapid and flexible response to crisis, including but not limited to: accompanying the individual to the screening center/psychiatric emergency center and remaining with the person during the assessment process, • Use of Illness Management and Recovery (IMR) and development of WRAP and Psychiatric Advance Directives which includes stage wise treatment utilizing Motivational Interviewing, Cognitive Behavioral Interventions and Teaching, • Use of evidenced based practices, including motivational interviewing, IDDT, CBT skills, IMR, Trauma Informed Care, Permanent Supportive Housing and Career Development when engaging individuals with their recovery, • Technical assistance and education to members of the team in the area of recovery and wellness. Works with the team to develop materials and strategies for teaching wellness strategies including Wellness, • Recovery Action Plans, instilling hope, promoting choice and empowerment, and spirituality, in conjunction with the team, • Support to assist persons served to find and maintain employment and/or education/training Education /Experience: • Master’s degree and one-year experience in the provision of MH services or,, • Bachelor’s degree in a behavioral health science from an accredited institution and two years’ experience, • in the provision of MH services, or Associate’s degree in Psychiatric Rehabilitation and two years’ experience in the provision of mental health services, or, • Valid driver’s license required, • No more than one moving violation within the past 12 months, • Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP, • Eligible for medical benefits after 30 days of employment, • Flexible work schedules, clinical training series, leadership development program #HP

Job Description Expect Success at Bridgeway! We make a difference in people’s lives by supporting their life goals - our employees and the people we serve alike. We invest in our employees through competitive compensation and benefits, best practice training, and fostering a team-oriented culture that promotes career development. We nurture an environment that values diversity, where inclusivity, equity, and belonging thrive. At Bridgeway, Everyone Learns and Grows together. We give you our best, so you can unleash your full potential. Make a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a Future at Bridgeway! Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Psychiatrics RN, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. Salary: $85,600- $96,300 annually, Location: Serving all of Essex County Work hours: Full time 40 hours $5,000 sign on bonus, 4day work week (one weekend day needed) Work Schedule: 8:00am-6:30pm flexible on days Position Overview: As part of the core services team, the PACT RN provides nursing assessment, direct-support services and primary health care to seriously and persistently mentally ill individuals enrolled in the PACT Program. Provides support and education to other team members in nursing/medical treatment and health care. Essential Job Functions Participates: • As a team member in the frequent monitoring and assessment of the mental and physical health status of people served, • With the team in the development of a nursing assessment, comprehensive assessment and an individualized recovery plan, providing knowledge and expertise from the nursing discipline, • A population health component for the team. This includes prioritizing medical needs of persons served, tracking medical outcomes over time to determine if improvement occurs, facilitate follow-up for medical conditions when medical intervention is required, recommending age and gender appropriate screening for persons served (PSA, mammograms, colonoscopy, etc.), • Teaching of skills to support each person’s individualized recovery journey and community integration, • Coordination of services with other community mental health and non-mental health providers, as well as other medical professionals, • Mental and physical health education, community living skill training and supportive counseling in the home and other natural environments to people served and significant others, often focusing on psychiatric medications, side-effects and physical health care, • Assessment of service recipients stated concerns, mental illness symptoms, and behavior in response to medication and monitors for medication side-effects during the provision of observed self-administration and during ongoing face-to-face contacts, • Medication education to individuals and family/significant others with service recipient consent., • 24-hour on-call coverage on a rotating schedule, with the ability to respond immediately to individuals by phone or in person, • Referral to a medical doctor for physical examination to be performed in the first 3 months of treatment, • Rapid and flexible response to crisis, including but not limited to: accompanying the person to the local screening center or psychiatric emergency service and remaining with the person during the assessment process, • Education of the individual regarding his/her illness and the effects and side effects of prescribed medications, • Symptom management efforts directed to helping each consumer identify the symptoms and occurrence patterns of his/her mental illness and develop methods to help lessen their effects, • Ability to recognize high risk medical and psychiatric conditions and take appropriate action, • Technical assistance and education to members of the team in the area of psychiatric nursing and physical health, • Metabolic Syndrome screening—Obtains HgbA1c, fasting glucose, Lipid profile, blood pressure, • Administers prescribed medications and injections, draws blood, and prepares laboratory specimens for delivery, if certified to do so, • Administration of medications to enrolled individuals; train other team members regarding medication education, medication delivery observation of self-administration of medication, and medication monitoring; and regularly assess other team members’ competency in this area, • Responsible for accurate record-keeping of all medications administered in the Medication Record, • Adheres to nursing and agency protocols regarding medication administration and storage, • Consults with other service providers and resource people regarding the assessment, treatment and rehabilitation needs of the person served, • Assess individuals’ daily living skills, and teach individuals needed skills in the areas of budgeting, cooking, laundry, cleaning, shopping, personal hygiene, community transportation, self-advocacy and ways to maintain housing, • Use of Illness Management and Recovery (IMR) and other evidence-based practices which includes stage wise treatment utilizing Motivational Interviewing, Cognitive Behavioral Interventions and Teaching Strategies, • Support to assist persons served to find and maintain employment and/or education/training, • Timely and quality documentation which adheres to DMHAS/Medicaid standards and the inclusion of family and/or significant others as permitted by person served, • Support to family and other members of service recipients social network to help them manage the symptoms and related consequences of the service recipient’s illness, reduce the level of family and social stress associated with the illness, and achieve wellness. Will provide education to assist the service recipient and family to relate in a positive and supportive manner REQUIRED QUALIFICATIONS: ⦁ Bachelor’s degree in nursing preferred ⦁ Valid NJ Registered Nurse license Experience: One-year experience working with individuals with serious and persistent mental illness Driver’s License, Vehicle: • Valid driver’s license required, • No more than one moving violation within the past 12 months, • Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP, • Eligible for medical benefits after 30 days of employment, • Flexible work schedules, clinical training series, leadership development program #HP

Job Description We are seeking full time Administrative Coordinators across the state of New Jersey to support our team of Consultation Coordinators in helping patients get into treatment for both Spravato and Transcranial Magnetic Stimulation (TMS). The role of Administrative Coordinator is to work on patient cases as indicated by their Consult Coordinator(s), to be sure that we are making our best effort to allow prospective patients to start treatment quickly. These opportunities are being considered in the following cities: • North Jersey, • Iselin, • Millburn, • Paramus, • Princeton, • South Jersey, • Cherry Hill, • Freehold, • Forked River, • Turnersville, • Tinton Falls The role collaborates with various departments throughout the company to be sure that the patient journey is completed as efficiently as possible. As an administrative coordinator, you have an essential role of submitting prior authorizations, verifying insurance benefits for patients, scheduling patients, verifying all of the patient’s documentation is completed and ready for our providers, and above all else, going above and beyond in your daily work to get our patients into treatment. Benefits package: -Highly competitive pay range of $24-$30 per hour (based on experience) -401(k) with company match -Paid time off -Medical/Dental/Vision benefits -Life insurance -Employee discount Responsibilities include, but are not limited to: Patient Journey: • Troubleshoot insurance obstacles that may arise which would prevent a patient from being able to start treatment., • Submit and follow up on prior authorization requests to insurance companies., • When an authorization is incorrectly denied, filing appeals., • Renew/resubmit authorizations for patients in continuous Spravato care., • After the consultation, you are the main point of contact for the prospective patient; and it becomes your responsibility to oversee any administrative work that needs to be completed for them to start treatment., • Clear and well-written documentation of all patient communications in the CRM., • Must always maintain empathy and respect when communicating with any patient., • Ensure that patient cases in the CRM are up to date, and any documentation/information required is uploaded/ entered into the EHR., • Assist with scheduling both prospective and established patient’s appointments., • Audit Spravato charts as needed., • Maintain compliance with REMS, DEA, Medication Log., • Make and receive calls to and from prospective and/or current patients., • Send and/or review financial plan quotes with patients regarding treatment cost., • Maintain office organization and supplies inventory., • Fulfill and/or escalate medical record requests., • Managing and ordering Spravato inventory., • Bachelor’s degree or Medical Assistance certification / Licensure, • Experience working in Behavioral Health, • Experience working with EHR & CRM software, • Proficiency In Microsoft Office applications, • Insurance benefit & prior authorization experience, • Is organized and detail oriented., • Takes pride in their work., • Is passionate about mental health, helping people, and making a positive impact on people’s lives., • Has strong work ethic with high level of integrity., • Has strong problem-solving skills., • Demonstrates initiative., • Always maintains a "patient first" mentality., • Has strong communication skills., • Takes ownership of their responsibilities., • Has a flexible schedule, and reliable transportation.

Job Description Make a Difference at Bridgeway Behavioral Health Services! Bridgeway offers uniquely rewarding experience in a supportive Team atmosphere. We invest in our employees. We offer excellent salary and benefits packages, and opportunities to advance your career. Become part of the Bridgeway Behavioral Health Services Team! Make a Future at Bridgeway! Who we are: Bridgeway values and promotes quality clinical and administrative practices to foster the best outcomes for persons who come to us for behavioral healthcare. We offer a work environment that supports teamwork, creativity, innovation, professional growth and dedication to the work. Bridgeway operates 13 PACT teams, along with more than 20 additional short-term, and longer-term integrated care and recovery service teams across 10 New Jersey counties. At Bridgeway, we never stop growing and innovating our vision of behavioral healthcare for the future. Why you should apply: As a Co-Occurring Specialist, you will join an evidence-based program and a dynamic team for the opportunity to learn and refine your clinical and engagement skills and accomplish your dream of helping people to make progress on their unique recovery journeys. The work is sometimes challenging and always rewarding by engaging with persons we serve and co-workers as we all learn, grow, and thrive. Department: PACT 12/PACT 13 Salary: $56,000-$67,000 Location: West Orange, NJ or Livingston, NJ Work hours: Monday-Friday 8:00am-4:30pm, Tuesday-Saturday 8:00am-4:30pm, Sunday-Thursday 8:00am-4:30pm Full time 40 hours per week Position Overview: As part of a multi-disciplinary, core services team, provides highly individualized services for enrollees who have co-occurring mental health and substance abuse disorders. Assesses history and current needs/preferences of the person served in the areas of mental health and substance use. Works with the person served and the team to develop integrated mental health and substance use treatment goals and interventions. Provides clinical leadership for PACT staff in the area of co-occurring treatment. Essential Job Functions: Participates: • As a team member in the frequent monitoring and assessment of the mental health status of people served as well as related variables, including significant others, the home and the community in which the person served lives, • Within the team, in the development of substance abuse assessment, comprehensive assessment and an individualized recovery plan, often focusing on substance abuse treatment needs of the person receiving services. Ensures documentation is done on time and with quality to ensure adherence to all DMHAS/Medicaid standards., • Teaching of skills to support each person’s’ individualized recovery journey and community integration, • Group and individual treatment modalities, depending on individual need, • Stage-wise treatment focusing on identification of substance use effects and patterns, integrating evidence-based Integrated Dual Disorder Treatment model which includes use of Motivational, • Interviewing, Cognitive Behavioral Interventions and Teaching Strategies, • Assistance with recognition of interactive effects of substance abuse, psychiatric symptoms, and psychotropic medications, • Development of motivation for decreasing substance use, increasing coping skills and alternatives to minimize use, • Relapse prevention planning as well as assistance with attending recovery or self-help meetings, • Information about the use of alcohol, tobacco, prescribed medications and other drugs of abuse, and the impact chemicals have on the ability to function in major life areas, • Appropriate referrals/linkages to addiction services beyond the scope of PACT, • Information about eating disorders, gambling, overspending and sexual/other addictions, as needed and appropriate, • Development of WRAP and Psychiatric Advance Directives which includes stage wise treatment utilizing Motivational Interviewing, Cognitive Behavioral Interventions and Teaching Strategies, • Utilizes evidenced based practices, including motivational interviewing, IDDT, CBT skills, IMR,, • Trauma Informed Care, Permanent Supportive Housing and Career Development when engaging individuals with their recovery, • Technical assistance and education to members of the team in the area of co-occurring disorders. Develops co-occurring disorders materials and strategies for individual and group interventions, in conjunction with the team, • Assessment of service recipients stated concerns, mental illness symptoms, and behavior in response to medication and monitors for medication side-effects during the provision of observed self-administration and during ongoing face-to-face contacts, • Medication education to both individuals and family/significant others with service recipient consent., • Coordination of services with other community mental health and non-mental health providers, as well as other medical professionals, • 24-hour on-call coverage on a rotating schedule, with the ability to respond immediately to individuals by phone or in person, • Rapid and flexible response to crisis, including but not limited to accompanying the person to the local screening center/psychiatric emergency service and remaining with him/her during the assessment process. Education/Certifications: • Bachelor’s degree in a behavioral health field, • Valid driver’s license required, • No more than one moving violation within the past 12 months, • Benefits: Medical, Dental, Vision, 403b, basic life and AD&D, flexible spending accounts, EAP, • Eligible for medical benefits after 30 days of employment, • Flexible work schedules, clinical training series, leadership development program, • 10 paid holidays (an 11th after 2 years of employment), generous vacation and sick time Bridgeway Behavioral Health Services was founded on a strong desire to fight disparity and injustice alongside people living with behavioral health conditions. We are dedicated to providing a multicultural workplace where everyone feels a sense of purpose and belonging. We provide equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, national origin, sex, sexual orientation, gender, marital status, military or veteran status, disability, age, religion, or any other classification protected by law. #HP

Job Description To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: Under the direct supervision of the Executive Director of the Geyer Family Center, the Aquatics Director plans, organizes and supervises the daily operations of the programs and activities of the YMCA of Montclair Geyer Family Center location. The Geyer Family Center instructs 400+ participants in each session of swimming lessons. The Aquatics Director will work collaboratively with the Aquatics Director at the Park St. location to ensure program objectives are met consistently across the association. This position is expected to train lifeguards and swim instructors and to provide a leadership presence during peak times of high swimmer volume and swim lessons. Creates a positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice, provide World-Class Service, and be the Charity of Choice. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner to collaborate with others, identifying and meeting our community needs. ESSENTIAL FUNCTIONS: • Recruits, hires, trains, develops, schedules and directs personnel and volunteers. Ensure records of staff certifications are current and complete., • Constantly evaluates staff performance and will intervene immediately when a safety issue is present providing corrective solution. Develop strategies to motivate staff and achieve department goals., • Develops and monitors program budget to meet fiscal objectives. Administer the budget and exercises necessary controls to ensure operations are carried out in a balanced fiscal position., • Ability to perform all functions as those they supervise., • Direct and supervise program activities to meet the needs of the community and fulfill YMCA objectives, while developing and implementing new aquatic programming., • Schedules swim classes, programming, and coordinates pool time for camps and swim team practices. Create flyers and communicate department information with marketing, membership and other departments as needed., • Able to provide grant deliverables in conjunction with the development department., • Schedule facility rentals and programming with community partners., • Assists in marketing and distribution of program information., • Responsible for conducting and documenting safety drills, audits and monthly in-service training., • Monitors daily pool operations and conducts and ensures proper maintenance of pools. Secures and schedules pool facilities. Maintains accurate records of pool chemical levels and facility maintenance., • Conducts lifeguarding, CPR/AED, First Aid and Oxygen training., • Active involvement in the planning and promotion of the Employee Annual Campaign., • Models’ relationship building skills (including Listen First) in all interactions. Responds to members and community inquiries and concerns in a timely manner., • Attend staff meetings and training as assigned. Attends required Child Abuse Protection training and adhere to procedures related to managing high-risk activities and supervising members and participants., • Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk., • Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk., • Respond quickly to policy and procedure violations using the Y’s disciplinary procedures and respond seriously and confidentially to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements., • Communicates to all employees and volunteers the Y’s commitment to protect our members from, • Assist in all other areas as assigned and complete all projects and assignments as assigned by supervisor. LEADERSHIP COMPETENCIES: • Mission Advancement, • Collaboration, • Operational Effectiveness QUALIFICATIONS: • Bachelor of Science in Physical Education or its equivalent in education and/or experience., • Minimum age of 21 with a minimum of 3 years’ aquatics management experience., • Current YMCA or American Red Cross Lifeguarding Instructor certification or obtain within 90 days, • Current WSI or YMCA Swim Lesson Instructor Certification preferred and obtain trainer status within 1 year of hire., • American Red Cross Lifeguard Management required within the first 30 days of hire., • CPO certified or required in the first year., • Ability to lead others and to relate effectively to diverse groups of people from all social and economic segments of the community., • Ability to communicate effectively-verbally and in written form-with members, staff and volunteers, • Maintain all required certifications (active), • Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment. WORK ENVIRONMENT & PHYSICAL DEMANDS: • Must be able to frequently perform the following physical activities, swim, bend, stoop, kneel, twist, reach with hands, sit stand for extended periods of time, walk, lift and carry up to 50 pounds, and communicate verbally., • Must maintain lifeguard certification level of physical and mental readiness and able to perform strenuous physical tasks necessary for a water rescue., • Must be able to adequately hear noises and distinguish distress signals. Ability to pass lifeguard water skills assessment., • Adequate ability to hear noises and distinguish distress signals., • Ability to work inside and outside (environments include humidity, heat, cold, and inclement weather conditions) COMPANY BENEFITS: Benefits include complimentary YMCA membership; accrued PTO; Medical, Vision, and Dental Health Insurance; paid Holidays, enrollment in the Y’s retirement program (must complete 1000 hours within 2 years of service) with 12% of salary contributed by the Y; 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs in our Y facilities; a rewarding career with professional growth and advancement opportunities; a challenging and fun work environment with creative and talented individuals. WORK SCHEDULE: Work hours vary based on program and operational needs ANNUAL PAY: $50,000

Job Description Passaic County Community College is currently seeking nursing instructors to teach theory and/or clinical Nursing courses, Day, or Evenings or Weekends. Instructors are also needed to assist in the Nursing Skills Laboratory and Simulation Center at the Passaic College campus. Clinicals are held in a variety of settings throughout the community. Must maintain regular, ongoing communication with Lead Faculty/Course Coordinator regarding students’ progress in the clinical/lab settings. Classes will be taught at both the Passaic and Sussex campuses. The Nursing Education Program is located on the Passaic campus in Passaic, New Jersey. Nursing Instructors are needed in the following areas: • Medical/Surgical, • Critical Care/ICU, • Geriatrics/Older Adult, • Pharmacological Nursing, • Mental Health/Psychiatric, • Pediatrics, • Master’s Degree with a major in Nursing, • RN New Jersey License (active and unencumbered), • Experience teaching relevant/recent content in the classroom or clinical setting (preferred, but not required), • Minimum of 3 years’ of clinical experience in nursing, • Use of Blackboard (helpful, but not required) The completion of a background check will be required for the selected candidate. Compensation: Compensation is determined by a variety of criteria, including but not limited to, previous relevant experience, education level, and certifications. The hourly pay range for this position is $55-$60. Benefits: • New Jersey Sick Leave: Earn 1 hour of sick leave for every 30 hours worked with a maximum of 40 hours of leave per benefit year. (Eligible to use after successful completion of probationary period.), • Employee Assistance Program provides free, confidential, limited counseling services, work-life assistance, legal and financial guidance., • Commuter Benefits: Free parking access is provided on site. An optional Transit Pre-Tax Plan is available which allows employees to use pre-tax dollars to purchase eligible transit expenses., • NJ Defined Contribution Retirement Program provides eligible members with a tax-sheltered, defined contribution retirement benefit, along with life insurance and long-term disability coverage. (Must meet eligibility requirements.)

Job DescriptionCompany Description About Veolia North America Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The Director, Customer Operations will support Veolia’s customer experience vision by providing leadership and direction for the Customer Operations team in their designated regulated utility division. The incumbent will provide leadership, guidance and subject matter expertise to effectively and efficiently deliver exceptional customer service with a focus on continuous improvement, identifying and implementing operational efficiencies and defining and delivering on SLAs. Direct management of the customer service, contact center, billing, payments and collections activities for the designated regulated utility. The successful Director will continually engage in leading and inspiring internal and external teams in developing and sharing best practices. Primary Duties/Responsibilities: Management/Supervision • Provide strong, dynamic leadership by setting expectations, mentoring, coaching, and guiding team members to drive performance across KPIs (employee, customer, and company)., • Establish and monitor annual performance goals for direct reports and ensure that all department employees receive a performance/development review at least once a year., • Establish work procedures and processes that support company and departmental strategies, metrics, and standards., • Prioritize, plan and execute customer operations activities and processes to ensure delivery of high-quality results., • Provide guidance and performance monitoring to ensure team alignment with organizational objectives and performance targets., • Apply change management processes and tools to support adoption of new programs, including the design, development, delivery, and management of communications., • Perform workforce management (WFM) analyses, including staffing, contact volume, seasonality, AHT and call routing., • Provide guidance and input both tactical and strategical into collection strategies., • Establish and maintain a performance metrics including service level, call efficiency, abandonment rates, staffing utilization, attrition, and financial performance., • Develop and implement strategies for managing customer accounts and resolving payment issues., • Prepare and oversee annual customer experience feedback programs and use findings to improve service in line with expectations., • Ensure customer satisfaction while maintaining KPI levels within expected guidelines., • Use data from complaints, inquiries, and feedback to improve standards and enhance communication with customers., • Partner with Operations to deliver excellent customer experiences while driving process improvements., • Ensure compliance with all regulatory agency (e.g., BPU), environmental, health, safety, and contractual requirements., • Act as primary liaison to regulatory commission (BPU) for resolving customer complaints and issues., • Prioritize, plan, and implement billing, payments, and collections, policies to ensure alignment with best-in-class standards., • Develop, communicate, and enforce policies, procedures, and financial controls to ensure consistent and timely customer service responses., • Continuously improve and document work processes via Standard Operating Procedures (SOPs)., • Identify process gaps affecting customer or business efficiencies, and implement solutions., • Analyze billing, payment, receivables, and collection data to identify trends and improvement areas., • Improve and innovate operations by monitoring performance, resolving risks, completing action plans, and managing process improvements., • Improve contact center operations through performance monitoring, QA programs, risk mitigation, and system/process enhancements., • Build business cases and lead projects to enhance departmental capabilities., • Partner with peers across business units (utilities) to drive systemic improvements and standardization in delivering excellent employee and customer experiences., • Work cross-functionally with departments (Accounting, Finance, DB&T, Operations, HR) on corporate initiatives to improve customer experience., • Participate in corporate projects, due diligence, and acquisition integrations., • Actively and consistently support efforts to simplify and enhance both employee and customer experiences., • Manage relationships with key service providers to ensure compliance with contractual specifications., • Perform other duties as assigned.Qualifications Education/Experience/Background: • 10+ years’ experience leading service operations., • 10+ years experience in a leadership role managing non-exempt/exempt employees., • Leadership experience in a union environment is desired but not required., • B.S. degree in business or related field., • Excellent written and oral communications skills – including report writing, building and giving presentations to senior leaders., • Strong analytical, organizational, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), and planning skills., • Demonstrated ability to work both autonomously and as part of a team in a fast-paced, matrixed environment., • Working knowledge of customer information systems (CIS)., • Working knowledge of Google products – sheets, docs, Gmail, - Power BI or similar tools. Physical: • Must be able to read complex operations reports, write detailed reports and prepare and deliver presentations., • Ability to analyze complex operational and technical challenges and resolve same., • Ability to interpret and explain complex regulatory requirements., • Must be able to reason, problem solve and analyze complex operational challenges and resolve same., • Must be able to learn new technological advances in water industry and train personnel., • Must be able to work under pressure and meet deadlines. Additional Information Pay Range: $135000 to $145000 Per Year. Benefits: Veolia’s comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. Sick leave – 56 hours; Observed Holidays – 11 days; Vacation – Flexible Time Off Eligible for up to 15% Annual Performance Bonus. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job DescriptionJob Summary Under the supervision of the Senior Director of Integrated Services and/or Clinical Administrator, the Manager of Peer Recovery Support Services provides guidance, supervision, and operational oversight to Eva’s Village Recovery Community Center (RCC) and Opioid Overdose Recovery Program (OORP). The Manager of Peer Recovery Support Services also functions as the Patient Navigator / Trainer within the OORP program. Job Duties 1. Embodies Eva’s Village’s core values, voice, and tone to provide an exceptional and effective experience for our clients, funders, employees, and volunteers., 2. Oversee, supervise, and monitor the daily operations of the RCC and OORP program, services, and staff., 3. Collaborates with the Senior and Associate Peer Services Coordinators to develop and coordinate activities and services within the Recovery Community Center, ensuring alignment with related programs, departments, and staff to maximize efficiency and maintain compliance with relevant policies, procedures, and standards., 4. Shall attend any training and/or meetings in person or via conference call that are scheduled by DMHAS to support the delivery, sustainability, and effectiveness of OORP services., 5. Maintains effective intra-office and inter-office communication within departments., 6. Shall ensure cooperation and collaboration with the DMHAS statewide evaluator for the OORP, which may include focus group participation; key informant interviews; and individual data reporting (i.e., select social indicators; substance use, overdose and mental health history; patient outreach; services provided, and recovery and treatment follow-up)., 7. In collaboration with the Sr. Director of Integrated Services shall engage in communication regularly with the DMHAS Project Director as well as the State Opioid Treatment Authority pertaining to any identified issues and/or barriers in linking individuals to treatment., 8. Shall engage in the data collection, which is to be reviewed with the Sr. Director of Integrated Services before its submission to the DMHAS Project Director monthly (by the 1st of each month) in a format to be provided by DMHAS. Data shall consist of a minimum of the following: · Number of reported opioid overdose reversals by Emergency Department. · Basic demographics on the individual reversed from an opioid overdose, including a minimum of the following: Age, Race, Hispanic origin, Gender · Number of visits per month by the Recovery Specialists, Number of successful referrals to treatment by Level of Care (LOC) · Number and types of referrals to recovery supports other than substance abuse treatment (i.e. mental health services, housing, employment, etc.) · Number of follow-up phone calls by Recovery Specialists per month 9. Shall submit a Narrative Contract Progress Report to the Senior Director of Integrated Services and/or Clinical Administrator for review before submission to the DMHAS Project Director within 5 working days of the end of each quarter., 10. Maintain client information and ensure up-to-date documentation in the OORP Teams Channel., 11. Providing an evidence-based comprehensive case management assessment that includes life domains such as housing, finances, transportation, legal services, vocational, employment, health care, and family strengths/needs., 12. Communicating with the DMHAS Interim Managing Entity (IME) for substance use disorder assessment authorization and subsequent treatment, as needed., 13. Assist participants in connecting with vital community resources, including but not limited to self-help groups, vocational training, educational opportunities, and social support systems that align with their interests and recovery., 14. Empower participants to advocate for their own needs, ensuring their voices are heard and their goals drive the direction of their recovery services., 15. Providing a warm hand-off to appropriate treatment and recovery services, to include referrals to DHS licensed programs that offer Medication Assisted Treatment (MAT). Developing an integrated Recovery Management Plan (RPM) that is consumer-centered and includes strategies for recovery. The plan shall identify priorities, desired outcomes and the strategies and resources to be used in obtaining outcomes based on the case management assessment, 16. Developing linkages and linking individuals to resources that address specialized needs, such as services related to HIV/AIDS, mental health disorders, chronic and acute health problems, pregnant and parenting women, veterans and problems stemming from involvement with the criminal justice system., 17. Advocating on behalf of the patient., 18. Training Hospital Emergency Department staff (when applicable) on the Opioid Overdose Recovery Program., 19. Shall assist the Recovery Specialists when necessary., 20. As the Patient Navigator shall also engage in, but not limited to, the following: a. Will be on-call at all times for the OORP program after the scheduled employment shift. b. Document the integrated case plan in the individual’s case file, as well as document how the warm hand-off was conducted. 21. Performs other relevant duties as assigned by the Director of Integrated Services and/or Clinical Administrator. Qualifications 1. Must possess a master’s degree in health, psychology, counseling, social work, education or other behavioral health profession., 2. Must possess a Certified Peer Recovery Specialist Certification., 3. Experience working within evidence-based practices., 4. Ability to speak, read, and write English., 5. Must be able to work independently and complete assignments with minimal supervision., 6. Good interpersonal skills are required., 7. Must maintain a professional demeanor and perform duties effectively in stressful/emergencies. EXPERIENCE: 1. Must have a minimum of three (3) years of demonstrated experience working with high-need individuals with substance use and mental health disorders. Must possess the knowledge, skills, and experience necessary to competently perform case management activities., 2. Possess the ability to work with individuals affected by substance use disorder and mental health issues to support and strengthen their capacity to achieve and maintain recovery and engage in health practices., 3. Knowledge of all aspects of addiction treatment and how to access it, including the Stages of Change Theory, Motivational Interviewing, and behavioral problem-solving techniques., 4. Knowledge of the principles of recovery for either substance use or mental health disorders., 5. Knowledge of case management activities and applications particular to recovery management; indigenous and community competencies; community resources for social support and how to access each; resources for food, clothing, shelter and other distal needs and how to access; resources for medical care and how to access; resources for mental health care and how to access; mutual aid recovery groups, their functions, values a. and beliefs and how to access; faith-based organizations and how to access. 6. Knowledge of confidentiality rules and regulations related to substance use and mental health disorders, prevention, treatment and recovery supports., 7. Must be nonjudgmental of or adults who have a substance use or mental health disorder., 8. Must have ability to establish empathy with the individual., 9. Must have ability to work with diverse populations and cultural backgrounds., 10. Must be comfortable in working independently in community settings., 11. Must have willingness and open-mindedness to follow established procedures., 12. Must have acceptance of extremely flexible working hours Monday-Friday 7:00 am -3:00 pm

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