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  • Director of Outlets
    Director of Outlets
    1 day ago
    $160000–$175000 yearly
    Full-time
    Midtown West, Manhattan

    The Director of Outlets of FB 575 at Aman New York is responsible for overseeing the day-to-day operations and strategic direction of all hotel restaurants, lounges and bars and ensuring integration with the Aman brand. This role ensures seamless service delivery, financial profitability, and elevated guest and member experiences across multiple outlets. The Director of Outlets works closely with senior leadership to drive revenue, maintain brand standards, develop teams, and enhance the overall positioning of the hotel's Food Beverage program. This role requires the ability to motivate and inspire those around you, to access the best skills of each colleague to increase financial progress, and build a culture of integrity, composure, and humility. The Director of Outlets must strive to retain and develop a team with a singular goal of being the best. KEY RESPONSIBILITIES Responsibilities and essential job functions include but are not limited to the following: Financial · Assist Director of FB in managing annual operating budgets for all outlets. · Monitor financial performance, ensuring revenue targets and cost controls are achieved. · Maximize opportunities for upselling, cross-selling, and guest spend per head with training and initiatives. · Collaborate with Finance to track performance KPI metrics, Forecasting, and PL reporting. · Support Director of Finance to solve all accounting issues. Personnel · Lead, mentor, and inspire outlet managers and their teams, fostering a culture of excellence. · Partner with HR on recruitment, onboarding, training, and succession planning. · Conduct performance reviews and career development for team members. · Oversee the hourly schedules for all outlets ensuring coverage and management of overtime. · Perform trainer tasks and conduct training for restaurant staff as assigned by FB management. o These include training of management and non-management staff on steps of service, coaching counseling, and culture. · Quantify training success with improved LQA, TrustYou, and other related reviews. o Develop action plans for LQA audits · Coach and counsel managers and hourly colleagues for any breaches of conduct and follow policies when issuing formal disciplinary notice. Culture and People · Foster an environment ethics to build a strong, retained team. These include: Trust, Respect, Teamwork, Inclusiveness, Professional Development (self and others), and Compassion. · Motivate staff to do their best by empowering them to make decisions, share ownership, and provide input. · Develop managers through tasks and assignments while holding frequent development discussions to further career goals. · Create a high-morale workplace by sharing wins and successes, allows open dialogue, and nurtures a team mentality. · Sets clear goals and deadlines and holds team accountable. · Is committed to their own growth and able to identify their own weaknesses and work to compensate for them · Maintains composure and handles stress during unsettling times, keeps confidence and trust in others, and respects the viewpoints of others. Operational Leadership · Oversee all daily outlet operations, ensuring consistency in quality, service, and presentation. · Support operations for special events and private functions. · Assist food beverage outlets in their operations within peak times when needed. · Perform opening and closing duties for Arva and Nama when necessary. · Establish and enforce standard operating procedures (SOPs) across outlets. · Ensure compliance with health, safety, and sanitation regulations (DOH and DIVERSY) and lead monthly food health and safety meetings with Outlet Leaders (chefs and managers). · Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. · Champion a service culture that prioritizes personalized, anticipatory guest engagement. · Monitor guests' satisfaction levels and feedback and properly implement service improvements as necessary. · Ensure outlets reflect the property's brand ethos and deliver memorable experiences. · Conduct daily walk-through of the restaurant space, including the dining room, lounge, terraces, Club Lounge, and 15th floor. · Collaborate with the culinary team to maintain food quality and consistency. · Prepare and present reports on all training initiatives, challenges, and achievements to senior leadership. · Conduct regular audits of restaurant operations, food safety, and guest service delivery. · Implement and communicate new menus and promotions such as holidays and special event promotions. · Perform a variety of other duties as assigned by management · Model and embody values in the FB 575 Culture Guide (see additional document) Strategic Initiatives · Collaborate with Sales Marketing to develop promotions, partnerships, and programming. · Review and refine beverage and wine lists to remain innovative and competitive. · Identify trends and opportunities to enhance FB positioning. · Drive sustainability initiatives and operational efficiencies where possible. Qualifications · 5 years' experience in a luxury hotel environment, membership club environment, or similar role in restaurants or food and beverage. · Positive, engaging, and energetic personality. · Able to be organized, manage time wisely and work with little to no direct supervision. · Very high attention to detail and extensive service knowledge. · Must have good knowledge of food preparation, wine, and spirits. · Sensitive to cultural nuances. · Excellent communication skills, both written and verbal on English. · Able to handle a multitude of tasks in an intense, fast-paced environment. · Excellent people skills and the ability to work under pressure and with various stakeholders. · Ability to maintain a clean and professional appearance as per company policies. · Ability to stand for extended periods of time. · Ability to carry, push, and pull heavy loads up to 50 lbs; standing, bending and lifting will be required. · Multi-lingual is a plus. · TIPS, ServSafe certified. · Experience with MICROS POS system, Harri, and Sevenrooms. · NYS Department of Health and Hygiene certified.

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  • Waiter / Waitress
    Waiter / Waitress
    12 days ago
    Part-time
    Cliffside Park

    Looking for servers who is responsible, team player and who has a passion for Japanese. This restaurant uses high end fish and the services that we are providing is on a top notch. I would like someone who has that same passion when working. Duties Greet guests warmly and provide attentive, personalized service throughout their dining experience Take accurate food and beverage orders using POS systems such as Aloha POS or Micros POS, ensuring all special requests are noted Serve food and drinks promptly while maintaining presentation standards and food safety protocols Upsell menu items to enhance guest satisfaction and increase sales opportunities Manage tables efficiently by bussing, resetting, and assisting with guest needs to optimize turnover Handle cash transactions accurately, including cash handling, cashiering, and processing payments through POS systems like OpenTable or similar platforms Maintain cleanliness, sanitation, and food handling standards in compliance with health regulations Requirements Proven experience in food service or restaurant environments, preferably with fine dining Strong knowledge of POS systems including Aloha POS, Micros POS, and OpenTable Excellent customer service skills with the ability to build rapport quickly and handle guest relations professionally Ability to manage time effectively in a fast-paced setting while maintaining attention to detail Culinary experience or kitchen familiarity is a plus for understanding food preparation and presentation standards Knowledge of food safety, sanitation practices, and proper food handling procedures Basic math skills for cash handling, billing accuracy, and order calculations Previous experience in serving roles such as host/hostess or bussing is advantageous Flexibility to work evenings, weekends, and holidays as required in hospitality environments Join us to be part of an energetic team committed to delivering top-tier hospitality! Your passion for service combined with your culinary knowledge will make every guest’s visit extraordinary. We value dedicated individuals eager to grow within the vibrant food industry landscape. Job Type: Part-time Benefits: Employee discount Flexible schedule Work Location: In person

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  • Team Member
    Team Member
    17 days ago
    $17–$18 hourly
    Part-time
    Manhattan, New York

    Job Overview We are seeking a friendly and energetic Team Member to join our dynamic team in a fast-paced food service environment. The ideal candidate will have a passion for delivering excellent customer service, possess strong food handling skills, and be comfortable working in a quick service or fast food restaurant setting. This role offers an opportunity to develop culinary and retail experience while contributing to a positive dining experience for our guests. Prior experience in food preparation, POS systems, and restaurant operations is highly desirable. This position requires a NYC Food Handlers Duties • Prepare and serve food items & coffee drinks efficiently while maintaining high standards of quality and presentation, • Operate POS systems (Toast), • Assist customers with ordering, upselling menu items, and providing exceptional customer service, • Handle food safely by following sanitation and food safety protocols, • Maintain cleanliness of the dining area, kitchen, and service stations through bussing and sanitation tasks, • Manage cash register transactions accurately, including cash handling and basic math calculations, • Support team members in food prep, stocking supplies, and ensuring smooth restaurant operations, • Uphold health and safety standards by adhering to sanitation guidelines and proper food handling procedures, • Assist with inventory management and restocking supplies as needed Qualifications • Previous experience in food service, quick service & fast food restaurants, or retail environments is preferred, • Familiarity with POS systems such as Aloha or Micros is a plus, • Strong customer service skills with the ability to communicate effectively with guests and team members, • Basic math skills for cash handling, retail math, and transaction accuracy, • Knowledge of food safety, sanitation, and proper food handling procedures, • Ability to work efficiently in a fast-paced environment while managing time effectively, • Experience with food preparation, serving, bussing, or kitchen operations is advantageous

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  • Delivery Driver
    Delivery Driver
    2 months ago
    Full-time
    Brooklyn, New York

    We are seeking experienced e-bike delivery drivers to join our team. In this role you will be responsible for making deliveries throughout South Brooklyn, centered around our new Bay Ridge location. Note: This position is for bicycle delivery only (electric and manual), those who can only deliver in cars need not apply. The Company HiiNYC is a creative, community-focused dispensary bringing legacy insights to the legal cannabis marketplace. We pride ourselves on our in-depth knowledge of not only the current cannabis market but our decades of experience serving clientele throughout New York City. We seek out the highest quality offerings available at each pricing tier whether they be from major brands or micro businesses, and our team personally vets them and monitors their quality to ensure that we always provide our customers with only the very best. Our first location is in Williamsburg and we're currently hiring for our second location in Bay Ridge. Duties Hand-deliver orders to customers in a friendly, professional, and efficient manner. General e-bike maintenance. Process transactions and manage deliveries using Dutchie and OnFleet. Adhere to all safety, security, and legal compliance protocols. You may be asked to assist Inventory Associates between orders. SKILLS & QUALIFICATIONS Required: Strong ability to ride and maintain a bicycle. 1+ years in a delivery or similar role. General knowledge of cannabis strains, products, and consumption methods. Excellent communication skills, able to engage with customers and answer basic questions about our products. At least 21 years old. Fluent in English. Nice to Have: Fluency in any additional languages. Professional experience in the cannabis industry. Familiarity with electronic sales and delivery systems, especially Dutchie POS and OnFleet.

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