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Job Description Title: Senior Case Manager Location: TBD Pay Range: $30.21 per hour (effectively $55,000 per year) FLSA Classification: Full-time (35 hours), Non-exempt Role Summary: The Senior Case Manager plays a pivotal role in overseeing the comprehensive operations of our program, collaborating closely with the Case Manager Supervisor. This entails planning, development, implementation, monitoring, evaluation, and continuous enhancement of procedures. The Senior Case Manager will provide daily supervision and guidance to the Housing Specialist, Employment Specialist, and Intake Specialist, ensuring seamless coordination under the guidance of the Case Manager Supervisor. Primary Job Responsibilities/Duties: The Senior Case Manager will be responsible for, but not limited to: • Ensure strict adherence to organizational policies and procedures, with a focus on effective conflict resolution., • Accompany clients to housing viewings, HRA appointments, and facilitate check pickups from DHS or HRA., • Collaborate with the Housing Specialist to prepare and submit housing packets and applications., • Participate actively in shaping departmental goals, objectives, policies, and procedures, offering insightful recommendations for improvements., • Assist the Case Manager Supervisor in guiding a team of case managers in crafting independent living plans, discharge plans, and post-care programs., • Provide direct supervision, monitoring, and evaluation of team members, ensuring proficient execution of daily, weekly, and periodic tasks., • Deliver crisis intervention and emergency services as the need arises., • Oversee case managers to ensure the provision or arrangement of all necessary and appropriate services, including housing, employment, and therapeutic placements, verified through thorough chart audits., • Conduct monthly chart audits and diligently follow up to ensure compliance with OTDA, DHS, and NAICA regulations., • Maintain accurate and organized supervisory case notes, referrals, and associated documentation., • Tackle facility-related challenges diplomatically and facilitate conflict resolution., • Generate timely and comprehensive progress reports on a weekly, monthly, quarterly, and annual basis., • Collaborate with external agencies and individuals concerning resident records, rights, and responsibilities., • Plan and execute community outreach initiatives and related activities., • Act as a liaison and representative for engagement with community organizations, as needed., • Review and assess initial intake and assessments for clients., • Manage a caseload of clients based on the census., • Review and approve work and dorm passes for clients., • Contribute actively to case conferencing and client review processes., • Provide ongoing case management and counseling, extending up to one year beyond client departure. Physical Requirements: • Prolonged periods of sitting at a desk and working on a computer., • Ability to sit for extended periods and perform repetitive tasks., • Must be able to lift and carry up to 5 pounds., • Must be able to travel to multiple NYC sites as needed., • Must be able to access and navigate each department at the organization’s facilities., • Ability to climb stairs. Work Environment / Schedule Requirements: • Office setting with regular exposure to computer screens and moderate noise levels., • May be required to work shifts, including evenings or night tours and/or Saturdays, Sundays and holidays with holiday pay differential., • Transitional Housing Program staff are required to continue their shift until relieved by another staff member or authorized to leave by a supervisor. Qualifications: • Bachelor’s degree in social work, psychology, sociology, or related field with a minimum of 2 years of direct social service experience., • Associate degree in human services or related field with a minimum of 4 years of direct social service experience., • High School Diploma/General Equivalent Diploma with 8 or more years of direct social service experience., • Excellent understanding of the challenges faced by homeless and special needs populations., • Expertise in case work and case management methodologies., • Demonstrated commitment to the mission of NAICA, Inc., • Proven ability to collaborate effectively with diverse groups., • Strong organizational acumen, meticulous attention to detail, and operational efficiency., • Display of maturity, integrity, and sound judgment., • Must be able to read, speak, write, and understand English for administrative purposes., • Must pass drug screening to be appointed., • This position may be subject to a series of investigations before and after appointment. Equal Employment Opportunity: NAICA is an equal opportunity employer committed to maintaining a diverse workforce and inclusive work environment. As such, discrimination in any aspect of hiring or employment based upon age, race, creed, color, national origin, sexual orientation, gender identity or expression, religion, military or veteran status, sex, disability (including pregnancy, childbirth, and related medical conditions), or other applicable legally protected characteristics is strictly prohibited. Applicants of all backgrounds and experiences are encouraged to apply. NAICA will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable federal, state, and local laws, rules, and regulations. NAICA also offers reasonable accommodations as required by applicable federal, state, and/or local laws. Applicants seeking an accommodation for any part of the application or interview process should contact Human Resources by sending an email to with the Subject “Reasonable Accommodation Request.” NAICA Offers a competitive benefits package that includes: • Comprehensive Health, Dental and Vision Benefits for full-time employees, • 403(b) Retirement Savings Plans, • Loan Forgiveness Programs for eligible employees, • Paid Holidays and Vacation, • Paid Time-off, • Vol Life Insurance and AD&D, • Term Life and AD&D insurance, • Long Term Disability, • Employee Assistance Program support (EAP), • Commuter Benefits Program, • Aflac: Short-Term Disability, CA, Accident and Hospital, • Employee Discount Program False Statements Misrepresentation of your experience, skills, or education, or submission of false/fraudulent information or documentation during the application process may result in the rejection of your application or termination of your employment. At-Will Employment Disclaimer: While we sincerely hope to form a long and mutually beneficial relationship, please note that NAICA is an at-will employer. Under these terms, employment is subject to termination at any time, without notice and with or without cause, at the discretion of the organization.

Job Description AFTERCARE BEHAVIORAL HEALTH SPECIALIST INTENSIVE CASE MANAGEMENT- Extended Aftercare QUEENS SUPERVISED RELEASE POSTED: 12/5/2025 Join our team of professionals seeking to improve the experience of justice involved individuals in the NYC Courts! ABOUT CJA The New York City Criminal Justice Agency (CJA) is a not-for-profit service and research organization that operates in partnership with the New York City Mayor's Office of Criminal Justice. CJA is the City's main pretrial services agency, combining operations, pilot projects, and research under one roof. CJA utilizes procedural justice practices to provide pretrial services to over 100,000 people arrested annually in New York City. Information collected about these arrestees and subsequent case processing is maintained in the agency's internal and externally shared database systems, which are used to conduct descriptive and evaluation research on arrestee characteristics, case processing and court outcomes, and on issues and potential reforms to criminal justice policy in New York City. CJA's programs operate in the criminal courts and detention facilities 24 hours a day, seven days a week within the 5 boroughs of NYC, employing over 300 employees, citywide. POSITION SUMMARY Reporting to the Clinical Supervisor, the Behavioral Health Specialist will provide hybrid office and community-based support for clients who met the eligibility criteria of high-risk and high needs and require a support team to meet with them where they are at regardless of their location in NYC. The Behavioral Health Specialist is an integral part of the Clinical Services Department with Queens Supervised Release, which strives to support clients in improving behavioral health, promotes recovery and rehabilitation, and provides the highest quality care and support in a responsive and effective manner to high-risk and high needs clients who can be served in the community by creating new opportunities for success. The ICM Extended aftercare pilot provided ongoing, voluntary case management, referrals and support services once the active Supervised Release Program matter is closed. PRIMARY RESPONSIBILITIES • Conduct community-based biopsychosocial assessments, addressing substance use, mental health, housing, medical, and legal needs throughout the five boroughs of New York City., • Provide individualized, evidence-based interventions (e.g., CBT, crisis intervention, emotion regulation) to support stabilization and recovery., • Develop and implement integrated treatment/action plans covering behavioral health, housing, employment, education, and recovery goals., • Maintain persistent engagement and observation to monitor client progress and adjust care plans as needed., • Utilize diverse outreach and motivation methods to reestablish and maintain client engagement., • Advocate for clients and coordinate with families, support networks, and external providers to promote treatment adherence and positive outcomes., • Connect clients to medical care, entitlements, vocational services, housing resources, and life skills training., • Facilitate individual and group sessions using CBT and other evidence-based models., • Deliver services in a strengths-based, trauma-informed, and culturally sensitive manner., • Document assessments and maintain accurate progress notes in compliance with best practices., • Use motivational interviewing and goal-based interventions to support behavioral change, recovery, and independent living., • Reinforce client self-efficacy by recognizing progress and encouraging continued positive change., • Guide clients through treatment plans and behavior change processes with consistent support and monitoring., • Facilitate access to medical care, entitlements, and integrated physical and mental health services., • Link clients to employment support, vocational training, life skills programs, and housing resources., • Coordinate with hospitals, shelters, and community partners to ensure continuity of care., • Assist with scheduling, documentation (e.g., 2010e forms), and accompany clients to appointments as needed., • Identify and address service gaps by leveraging partnerships across behavioral health, substance use, and housing systems., • Provide warm handoffs and joint visits to promote smooth transitions to longer-term services., • Ability to work intensively with clients using goal-based interventions to create behavioral changes., • Support the client's self-efficacy by reinforcing their power to make the changes that they want., • Guide client through the treatment plan and behavior change process; recognize/acknowledge the positive changes that are made and continue encouraging behavioral changes along the way., • Communicate respectfully and effectively with multidisciplinary teams and diverse client populations., • Participate in team meetings and case conferences to align goals and ensure coordinated, client-centered care., • Coordinate informed referrals and resource navigation in partnership with community organizations and multidisciplinary teams to ensure clients and their support networks access appropriate services and sustained care., • Collaborate with staff across diverse identities, experiences, and disciplines, fostering respect and inclusion to promote better client outcomes. REQUIRED QUALIFICATIONS • Bachelor's Degree required and minimum of two years' experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement., • Alternate Requirement: Candidates without a Bachelor's Degree must have 5 years' experience working with clients who have needs in the areas of mental health, substance use, trauma, violence risk, homelessness, frequent psychiatric hospitalizations, and criminal justice involvement plus a CASAC., • Experience in a multidisciplinary setting and field-based clinical work that includes knowledge or established relationships with Queens based community organizations and social services., • Strong commitment to social justice and CJA's mission and core values., • Certifications as CASAC, CASAC-T, or other SU or MH certifications preferred (i.e., certified professional counselor, certified alcohol, and drug counselor (ADC) or behavioral health certificate., • Individuals with lived experience in recovery from a mental health condition, substance use disorder, or both, or experience with homelessness or the NYC shelter system, or the criminal legal system, are encouraged to apply., • Ability to support the development and implementation of standard operating procedures; suggesting improvements or modifications as needed. Organization and Critical Thinking Skills • Highly organized with the ability to prioritize and balance multiple tasks and work effectively in a deadline-driven environment., • Must be able to work independently and carry out directives with minimal supervision., • Approaches daily work with a solution-driven attitude and a willingness to take a hands-on approach to resolving challenges., • Uses critical thinking, common sense, and creativity to find solutions and alternative options., • Demonstrated ability to handle client engagement, feedback, questions and complaints with tact and professionalism., • Interacts with a confident and approachable demeanor, seeking to break down barriers to connecting with clients., • Clear and concise written communications designed to inform or instruct clients, partners and colleagues. Hours: M-W-F 9-5 and Tues/Thurs12-8 This is a visible role with direct client-facing responsibilities engaging with clients, staff, and other stakeholders. The successful candidate will possess the required qualifications and skills, and the ability to work in person 5 days a week. • To provide optimal coverage for client engagement, regularly scheduled workweeks will include weekends and night shifts., • Flex hours will be occasionally required to perform client visits either in their homes, or at community-based locations. LOCATION: QUEENS, NY SALARY: $74,489.64 • Internal applicants must be 1 year in their current role and in good standing (no disciplinary action within the last 90 days) in order to apply. CJA VALUES Each employee at CJA is guided by these values in our work: • Commitment: We are committed to being active partners in criminal justice reform through initiatives and creative problem-solving that evaluates different methods and strategies for alternatives to detention., • Fairness: We are guided by fairness and the presumption of innocence for those who are detained and work with integrity and without bias to protect the privacy and interest of court-involved people and their families. Only those candidates being considered will be contacted. CJA is seeking applicants who pursue professional development pathways by participating in educational opportunities, reading professional publications, maintaining professional networks, and engaging with professional associations. The New York City Criminal Justice Agency is an Equal Opportunity Employer CJA is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, veteran status, or any other protected status under applicable laws. We encourage individuals of all backgrounds to apply.