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Job Description IT Director Our Family Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more. Job Responsibilities: • Own and maintain written IT and security policies, including acceptable use, access management, incident response, and data protection, • Establish and enforce an AI usage policy, including approved tools and guardrails to prevent data leakage, • Oversee onboarding and offboarding processes to ensure proper access provisioning and clean terminations, • Proactively identify and mitigate security risks across systems, users, and vendors, • Manage and optimize the Managed Service Provider (MSP) relationship, ensuring service quality, accountability, and value - not just ticket closure, • Oversee network management and configuration, ensuring performance, connectivity, and redundancy, • Manage API integrations supporting Broadway systems and workflows, • Oversee VOIP architecture and telecommunications infrastructure, • Lead stalled or complex infrastructure projects (e.g., switches, servers, networking upgrades) through completion, • Develop and maintain documentation including network diagrams, asset inventories, and operational runbooks, • Implement and manage mobile device management (MDM) for field and mobile employees, • Own asset tracking, lifecycle planning, and hardware refresh schedules, • Develop and maintain a documented business continuity and disaster recovery plan, • Create and execute a forward-looking technology roadmap aligned with business growth (2-3 year horizon), • Identify and implement AI-driven opportunities to improve efficiency, scalability, and operational effectiveness, • Partner closely with internal teams to identify technology and software efficiencies across platforms, • Own the IT budget, including forecasting, hardware refresh planning, and cost optimization, • Lead vendor, licensing, and contract management (software, telecom, MSPs, and technology partners), • Serve as a trusted advisor to executive leadership on technology risks, investments, and opportunities, • Partner with internal IT leadership (player/coach structure) to ensure help desk execution and project support, • Plan for future IT staffing needs as user count and ticket volume grow, • Be a strategic partner to senior leadership, using data and automation to drive revenue growth, margin expansion, and operational leverage., • Develop and implement customer-facing technology that supports sales, improves conversion, and increases customer retention Job Qualifications: • Bachelor’s degree in computer science, information technology or related field, • 5+ years of operational experience in IT client/end-user support and in IT Infrastructure, • 3+ years management experience (preferred), • Proven experience writing and implementing security and IT policies, • Direct experience responding to customer security questionnaires, • Experience managing and holding an MSP or outsourced IT provider accountable, • Demonstrated track record of delivering infrastructure projects on time and within budget, • Experience in organizations with approximately 150–500 employees, • Ability to remain strategic and avoid being pulled into daily ticket work, • Strong understanding of AI risks and practical business applications, • Experience with network management, API integrations, and VOIP systems, • Experience delivering revenue‑impacting digital initiatives (e.g., customer portals, ecommerce, data products, or self‑service tools)., • Experience implementing and maintaining SOC compliance initiatives (e.g., SOC 2), including coordination with auditors and internal stakeholders., • Proven ability to collaborate with Sales, Marketing, and Operations to design technology solutions that drive revenue growth and customer retention., • Experience defining and tracking business KPIs for technology initiatives (e.g., conversion, retention, margin, cost per ticket, automation rate)., • Strong financial acumen, including building business cases and ROI analyses for technology investments. Benefits: • Medical, Dental and Vision, • Company paid Group Term Life Insurance, • 401 (k) Retirement savings plan (company match), • Paid vacation, sick/personal time and floating holidays, • Paid Holidays Why Broadway? We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #IND1

Job Description We are seeking an experienced and driven Service Operations Manager to lead our Service Operations Team and ensure the consistent delivery of high-quality support services across our client base. This role is responsible for overseeing day-to-day service operations, team performance, client experience, operational efficiency, and continuous improvement initiatives within a fast-paced Managed Service Provider (MSP) environment. The ideal candidate is an operational leader who thrives in a service-driven environment, understands MSP workflows and service delivery, and can effectively lead a technical support team while maintaining a strong focus on client satisfaction and operational excellence. Key Responsibilities Service Delivery & Operations • Lead and manage the daily operations of the Service Operations Team, • Oversee ticket workflows, escalations, and workload distribution to ensure timely issue resolution, • Ensure team adherence to SLAs, operational standards, and service delivery expectations, • Monitor ticket quality, documentation accuracy, and overall service performance, • Coordinate client employee onboarding and offboarding processes to ensure accuracy and efficiency, • Manage team scheduling and resource allocation to maintain appropriate support coverage, • Review client concerns and coordinate timely resolutions with internal departments Team Leadership & Performance Management • Coach, mentor, and develop Service Operations Team members, • Conduct performance reviews, provide ongoing feedback, and support employee development, • Monitor team KPIs, productivity, and service metrics, • Foster accountability, collaboration, and continuous improvement across the team Process Improvement & Technology Management • Identify opportunities to improve workflows, processes, and operational efficiency, • Assist in implementing and managing MSP operational tools and platforms, • Support and oversee RMM, EDR, MDR, monitoring, and operational technology initiatives, • Participate in Root Cause Analysis (RCA), incident reviews, and postmortem discussions, • Recommend new tools, automation opportunities, and operational improvements to leadership Client & Stakeholder Engagement • Serve as a point of contact for service-related client escalations and operational concerns, • Collaborate with leadership on operational planning and service strategy, • Maintain strong communication with technical teams, vendors, leadership, and clients, • Represent the Service Operations Team in internal and external meetings when needed Qualifications • Bachelor’s degree in IT, Business Management, or related field preferred; equivalent experience may be substituted, • 5+ years in an MSP, IT support, or service operations environment, • 2+ years of leadership or supervisory experience, • Experience coaching and developing employees, • Strong understanding of MSP service delivery, ticketing workflows, escalations, and client support operations, • Experience with PSA/ticketing systems such as HaloPSA, ConnectWise, or similar platforms, • Understanding of SLAs, KPIs, reporting, and quality assurance processes, • Experience coordinating client onboarding and offboarding processes, • Experience implementing and monitoring RMM, EDR, MDR, and other operational technology tools in an MSP environment, • Strong leadership, organizational, and problem-solving skills, • Excellent written and verbal communication skills, • Ability to manage multiple priorities in a fast-paced environment, • Customer-focused mindset with strong relationship management abilities Preferred Qualifications • ITIL Foundation certification or equivalent service management training preferred, • Prior MSP team management experience preferred, • Familiarity with Microsoft 365 and MSP operational tools preferred What We Offer • Opportunities for skill development and career advancement, • Competitive compensation based on experience, • Competitive Benefits Package including: #2127OS

Job Description We're looking for a driven, energetic Business Development Representative (BDR) to join our team! The BDR identifies new business opportunities by focusing on new prospects and qualifying leads for Account Executives. This position requires a self-motivated, results-driven professional who thrives in a dynamic, fast paced technology-focused environment. Due to business needs, only candidates residing in the Eastern Standard Time (EST) zone will be considered for this role. Some responsibilities include, but are not limited to, the following: • Qualify sales leads and drive them through the sales process by initiating qualified appointments between prospective customers and Account Executives, • Contact potential customers through cold calls, emails, and social media outreach, • Research target accounts and contacts to understand key decision makers/influencers, • Identify prospect needs and suggest appropriate services (IT, Cloud, Network, Cybersecurity, AI, etc.), • Complete 50+ outreach activities daily (mix of calls, emails, and social touches), • Consistently log and document outreach in the CRM with lead source for tracking, • Utilize tools such as CRM, Marketing Automation Platform, LinkedIn Sales Navigator, ZoomInfo, dialers and others as applicable, • Build long-term relationships with prospects through nurturing sequences, • Develop a sustainable pipeline of opportunities aligned with Focus Technology services, • Participate in sales meetings, partner trainings and other meetings as requested, • Remote role with occasional travel (approximately once a quarter) to our Boston, MA and Islandia, NY offices, or other locations if specifically requested, • All other duties as assigned Skills: • Self-starter with strong hunter mentality and persistence, • Ability to work independently with minimal supervision while also collaborating with a team, • Strong written and verbal communication skills, • Exceptional interpersonal skills with the ability to positive relationships at all levels, • Active listening skills to understand the prospect's needs and tailor messaging, • Highly organized and detail-oriented with strong time management skills, • Comfortable presenting to management and executives, • Ability to prioritize assignments and thrive under pressure Education and Experience: • Bachelor's degree in business, marketing, information technology or equivalent work experience, • Minimum of three (3) years of experience in a Business Development or Sales Development Representative role, preferably in technology sales or an MSP environment, • Proven track record of consistently booking qualified meetings (Director-level IT and above, including C-level executives) with clear next steps, • Proficiency in multiple sales techniques (cold calling, solution selling, Sandler methodology, etc.), • Experience with infrequent connect rates and executive calling where patience and positive persistence are required. Ability to handle rejection professionally is important., • Experience with CRM systems such as Salesforce or NetSuite, Marketing Automation Platforms such as HubSpot, LinkedIn Sales Navigator, ZoomInfo, and dialers, • Strong telephone presence with the ability to start conversations and create trust with prospects, • Understanding of sales performance metrics Salary range: The compensation range for this role is expected to be $70,000-$110,000 OTE annually. Final offer will depend on experience, qualifications, location and other relevant factors.

Job Description Remote Work from Home! Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners. Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients. Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation. Purpose The Operations Specialist III, positioned within the Office of Strategic Opportunities, holds the responsibility of the pre-foreclosure process across the various states in which the firm operates. This role entails a comprehensive review of pre-foreclosure documents, onboarding documents, as well as the utilization of MSP, AIQ, and other internal systems. It is imperative to ensure the legal validity and compliance of foreclosure actions, while also identifying and addressing any potential impediments that may arise during the pre-foreclosure process. The primary function of this position is to guarantee that all impediments are resolved in a timely manner pre-foreclosure. Effectively resolving these impediments may necessitate direct communication with attorneys, clients, or internal staff, ensuring that any legal or procedural barriers are addressed promptly and proficiently. This role is critical in maintaining the integrity of the foreclosure process and ensuring that all necessary steps are taken to facilitate a smooth transition through the pre-foreclosure phase. Specific Duties, Activities and Responsibilities • Document Review: Thoroughly review and confirm the loan origination documents to ensure accuracy and compliance., • MSP (Mortgage Servicing System): Thoroughly review and confirm the data within the MSP system to ensure its accuracy and reliability., • AIQ (Document Repository): Review, download, and confirm the loan documents., • Quality Control Review: Review and complete a QC sheet per loan., • Case Management: Maintaining and organizing case files, tracking deadlines, and ensuring all necessary documentation is submitted in a timely manner. Ensure all deadlines are met, maintain workloads and process flow within the team, and distribute workloads as necessary., • Communication and Collaboration: Responding to various emails, providing accurate and timely information, and maintaining client systems with current information regarding the onboarding process., • Compliance Monitoring: Ensuring all activities adhere to internal policies, state laws, and federal regulations., • Review of Financial Documents: Reviewing payoff statements, payoff histories, and previous monthly statements to ensure accuracy and completeness, addressing any discrepancies as needed., • Issue Escalation and Support: Escalating any issues as needed and assisting with the training of new staff. Job Requirements • Bachelor’s Degree Preferred or Paralegal Certificate, • 5+ years of default law experience, • Strong knowledge of foreclosure process, • Understanding of judicial and non-judicial foreclosure processes, • Previous default industry experience, • Analytical document review capabilities, • Able to respond appropriately to constructive feedback from management., • Self-starter with exceptional ability to identify and solve problems., • Ability to recognize changing environments and think analytically. General Competency Factors • Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet., • Must possess strong written and verbal communications skills., • Must provide excellent customer service to internal and external customers, • Identifies and solves issues in a timely manner., • Must be a team player and willing to help others in their department whenever necessary., • Must be extremely organized and be able to multi-task., • Conscientious with respect to work completion, deadlines, time management and attendance., • Takes initiative in face of obstacles and identifies what needs to be done and takes action., • Demonstrates commitment to Firm’s vision, mission, and core values., • Analytical and detail oriented, while working at a fast pace and capable of multi-tasking., • Develops professional relationships and builds rapport with others., • Overall good work ethic and willingness to adapt to change. In addition to remote work for most positions, we offer a comprehensive benefit program including: • Company Paid Life and Disability Insurance plans, • Medical, Dental and Vision Plans with Prescription coverage, • 401K Retirement Savings Plan, • Flexible scheduling (within reason, depending on position), • Generous PTO plan for all full-time employees, • Full equipment station at no cost for remote employees, including dual monitors, • Employee Assistance Plan, offering free 24/7 counseling and consulting services to support emotional health and wellbeing, • Wellness programs and employee discounts, • Learning and development training opportunities for both personal and professional growth, • And so much more! Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity. Job DetailsPay TypeHourly

Job Description Who We Are Flexible IT is Long Island’s largest Managed Services Provider (MSP), with over 40 years of experience helping businesses streamline their technology. We specialize in IT support, consulting, cybersecurity, and compliance solutions, ensuring our clients stay ahead in an ever-evolving digital world. Our team is built around problem solvers who enjoy making technology work better for businesses. If this sounds like a good fit for you, apply today. Why Join Flexible IT? At Flexible IT, you will work alongside a smart, capable team that values clear thinking, strong execution, and practical solutions. As a Low Voltage Technician, you will gain experience not just with technology, but with people—learning how to support clients in a way that is thoughtful, efficient, and impactful. We are looking for an energetic, self-learner, responsible, and hardworking Low Voltage Technician to join our Hardware Services Team at the largest IT Managed Services Provider (MSP) in Long Island. At Flexible IT, we strive to add value to our clients by sharing our technology expertise. You will be working on a team responsible for supporting and maintaining the technology our clients use to run their businesses. The position requires you to travel to our client’s sites. Structured Cabling • Perform Cable installation, including Data, Voice, Fiber, and Paging, • Termination, Labeling, Testing and Dressing of cabling, • Installation of Data Equipment including Racks, Patch Panels, Cable Trays, and J-Hooks, • Buildout of MDF/IDF Closets, • Rack and Stack of network devices as required in network closets, • Ability to perform repairs by troubleshooting existing cabling system issues Access Control • Perform installation of Access Control Cabling, • Installation and final wiring of Access Control Boards, Readers, and REX Devices, • Ability to configure Users, Groups, Schedules, Doors, and Credentials via Access Control Software, • Experience with installation of Wireless and Electronic Locks a plus IP Surveillance • Perform Cable installation for IP Cameras, • Physical installation of various CCTV camera types, • Install and Program DVR Recording Units, • Configure Analytics such as Face Detection and Recognition, People Tracking, Motion Detection, LPR, Intrusion and Perimeter Protection Additional Skillsets • Project Management, • Industry-specific Manufacturer and BICSI training and/or certifications a plus, • Ability to read Blueprints and Cable Schematics, • Networking knowledge of Routers and Switches, • Drive company vehicles and operate a variety of tools, such as hand tools, power tools, ladders, Scissor Lifts and Test Equipment Pay and perks: Our company culture is relaxed but engaged. The foundation of our culture is built on autonomy, trust, mutual respect, and accountability. We provide challenging opportunities, competitive compensation, outstanding benefits, work-life balance, and industry-leading technology, all while working in an atmosphere that recognizes your efforts and encourages professional development. Sound exciting? Apply today! PRESENTPRESENT Powered by JazzHR sLozS7bY9q

Job DescriptionWho We Are Flexible IT is Long Island’s largest Managed Services Provider (MSP), with over 40 years of experience helping businesses streamline their technology. We specialize in IT support, consulting, cybersecurity, and compliance solutions, ensuring our clients stay ahead in an ever-evolving digital world. Our team is built around problem solvers who enjoy making technology work better for businesses. If this sounds like a good fit for you, apply today. As a Technology Specialist, you will be dedicated full-time to one of our valued clients — a Long Island-based company. Rather than rotating between multiple accounts, you will become the familiar, reliable IT presence for this organization. You will get to know their environment, their people, and their day-to-day needs, while always having the full Flexible IT team behind you when you need it. What You Will Do • Serve as the dedicated on-site technology resource for a single client location, • Configure and support on-premises and cloud-based hardware and software, • Troubleshoot and resolve technical issues for end users across the organization, • Answer and address user inquiries, providing clear and helpful solutions, • Keep users and management informed about the status of open requests, • Document issues, resolutions, and recurring patterns accurately and consistently, • Identify opportunities to improve the client’s technology environment and communicate them back to the Flexible IT team, • Escalate complex issues appropriately and follow through until resolved What We Are Looking For • 1–3 years of experience in technical support or IT services, • Experience working in or with an IT Managed Service Provider (preferred), • Bachelor’s degree in a related field (preferred), • Experience with Microsoft 365 and Azure environments, • Strong communication and interpersonal skills, • Good note-taking and documentation habits, • Ability to prioritize and manage multiple tasks without things falling through the cracks, • A professional, personable demeanor — someone users genuinely enjoy working with, • Comfortable working independently while knowing when to loop in the team, • Valid driver’s license required Why You Will Like Working Here • A stable, consistent role where you can truly get to know one client and make a real impact, • Real-world experience that builds both technical and interpersonal skills, • The chance to work with autonomy while being backed by a seasoned MSP team, • A company that invests in its people with benefits and support that reflect that commitment Benefits Include: • Health insurance, • Paid time off, • Retirement savings plan, • Certification reimbursement for relevant industry certifications Pay and Perks: Flexible IT offers competitive compensation, outstanding benefits, and a culture built on autonomy, trust, and professional growth — and as a Flexible IT employee, that support travels with you wherever you’re placed. Sound exciting? Apply today! Location details: This is a full-time, in-person position onsite at our client’s location in Lynbrook, NY. This is not a remote or hybrid role. Powered by JazzHR K0ok2RfdoA

Job DescriptionWho We Are Flexible IT is Long Island’s largest Managed Services Provider (MSP), with over 40 years of experience helping businesses streamline their technology. We specialize in IT support, consulting, cybersecurity, and compliance solutions, ensuring our clients stay ahead in an ever-evolving digital world. Our team is built around problem solvers who enjoy making technology work better for businesses. If this sounds like a good fit for you, apply today. Why Join Flexible IT? At Flexible IT, you will work alongside a smart, capable team that values clear thinking, strong execution, and practical solutions. As a Technology Specialist, you will gain experience not just with technology, but with people—learning how to support clients in a way that is thoughtful, efficient, and impactful. As a Technology Specialist, you will have the autonomy to manage your own work while knowing there’s support when you need it. We believe in giving people room to grow—technically and professionally. Whether you are improving your skill set, working directly with clients, or helping design better systems, the work you do here matters. What You will Do • Configure and support on-premises and cloud-based hardware/software, • Troubleshoot and resolve technical issues for clients, • Answer and address client inquiries, providing clear, helpful solutions, • Keep clients informed about the progress and status of their service requests, • Work with colleagues to deliver efficient and effective solutionsWhat We are Looking For, • 1–3 years of experience in technical support or IT services, • Experience working in an IT Managed Service Provider (preferred), • Bachelor’s degree in a related field (preferred), • Experience with Microsoft 365 and Azure environments, • Strong communication and problem-solving skills, • Ability to manage multiple tasks and prioritize effectively, • Comfortable working independently and in a team environment, • Valid driver’s license required Why You will Like Working Here • A team-oriented environment where your contributions are seen and appreciated, • Real-world experience that builds both technical and interpersonal skills, • The chance to work independently, take initiative, and see the impact of your efforts, • A company that invests in its people—with benefits and support that reflect that commitmentBenefits include:, • Flexible work environment, • Health insurance, • Paid time off, • Retirement savings plan, • Certification reimbursement for relevant industry certifications Pay and perks: Our company culture is relaxed but engaged. The foundation of our culture is built on autonomy, trust, mutual respect, and accountability. We provide challenging opportunities, competitive compensation, outstanding benefits, work-life balance, and industry-leading technology, all while working in an atmosphere that recognizes your efforts and encourages professional development. Sound exciting? Apply today! Please note: This is an in-person position at our corporate office in 290 Motor Pkwy, Hauppauge, NY. This is not a remote or hybrid role PRESENTPRESENTPRESENTPRESENTPRESENT Powered by JazzHR v4yemmYgeP

Job DescriptionWho We Are Flexible IT is Long Island’s largest Managed Services Provider (MSP), with over 40 years of experience helping businesses streamline their technology. We specialize in IT support, consulting, cybersecurity, and compliance solutions, ensuring our clients stay ahead in an ever-evolving digital world. Our team is built around problem solvers who enjoy making technology work better for businesses. If this sounds like a good fit for you, apply today. Why Join Flexible IT? At Flexible IT, you will work alongside a smart, capable team that values clear thinking, strong execution, and practical solutions. As a Hardware Services Technician, you will gain experience not just with technology, but with people—learning how to support clients in a way that is thoughtful, efficient, and impactful. As a Hardware Services Technician, you will be working on a team responsible for supporting and maintaining the technology our clients use to run their businesses. We believe in giving people room to grow—technically and professionally. Whether you are improving your skill set, working directly with clients, or helping design better systems, the work you do here matters. The position requires you to visit our client’s sites as needed. You will love this job: • If you’re passionate about technology, • You love to learn, • You are looking for more challenging technical work, • You enjoy solving problems, • You like to help peopleWhat you’ll do:, • Travel to the client sites to identify and resolve issues, • Help to maintain and support our client’s technology, • Perform hardware/software installation, • Provide advice and support to our clients and your teammates, • Provide technical consultation, • Image and repair computer systemsWhat you should have:, • Experience as an IT Support, IT Field Technician, or any IT-related field, • High energy and high level of curiosity, • Fix internship to internships or prior work experience, • Customer service experience, • Passion and capacity for learning, • Technology skills and an ability to quickly understand new technology, • Good communication skills, • A polite, friendly demeanor, • The ability to create basic documentation, • Fundamental Windows and networking technical knowledge, • A passion for helping others by sharing your knowledge of technology Pay and perks: Our company culture is relaxed but engaged. The foundation of our culture is built on autonomy, trust, mutual respect, and accountability. We provide challenging opportunities, competitive compensation, outstanding benefits, work-life balance, and industry-leading technology, all while working in an atmosphere that recognizes your efforts and encourages professional development. Sound exciting? Apply today! PRESENTPRESENTPRESENT Powered by JazzHR aFMjm0rOPL

Job Description ABOUT SOURCEPASS At Sourcepass, we're redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let's work together on empowering our client's teams, protecting their data, and enabling their growth. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer's SLA's. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$80,000. This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer's SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required DESIRED SKILLSET/EXPERIENCE Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Networking including TCP/IP, Switching and Wireless. Basic Knowledge of: • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN's, Routing and Wireless, • SAN's and Shared Storage ADDITIONAL SKILLS • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client's work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

PeopleSharp is seeking a talented Senior Sales Engineer to support our sales and account management teams in creating IT solutions for clients.This role involves designing proposals and ensuring technical accuracy while interacting with major vendors like Microsoft and Fortinet.The ideal candidate m

Overview Are you ready to join an award-winning MSP recognized as one of the best places to work on Long Island? Techworks Consulting is seeking a talented and driven Technical Project Manager to serve as the primary driver of successful project delivery across our Projects / Infrastructure function

Job Description CloudFirst is a leading managed cloud, cybersecurity, and infrastructure services provider focused on helping midsize enterprises modernize operations, improve resiliency, and accelerate business growth. The company delivers secure, scalable, and compliant IT solutions that allow organizations to focus on innovation while CloudFirst manages mission-critical infrastructure, cybersecurity, and operational performance. With deep expertise across cloud infrastructure, managed services, cybersecurity, disaster recovery, and compliance, CloudFirst partners with clients across industries including manufacturing, healthcare, financial services, legal, transportation, hospitality, utilities, construction, and government. CloudFirst’s mission is to protect and optimize customer operations, data, and business continuity. The company is committed to delivering exceptional customer experiences through responsive engineering support, operational excellence, and strategic technology partnerships. As CloudFirst continues its next phase of accelerated growth, the company is seeking a high-impact Chief Revenue Officer (CRO) to lead all revenue-generating functions, scale the go-to-market organization, and help drive long-term enterprise value creation. LOCATION: REMOTE Position Summary: The Chief Revenue Officer (CRO) reports directly to the Chief Executive Officer and serve as a critical member of the executive leadership team. The CRO will be responsible for leading and aligning all revenue-generating functions, including sales, channel partnerships, marketing, business development, account management, and customer success. This executive will design and execute a scalable go-to-market strategy focused on accelerating recurring revenue growth, expanding market share, strengthening strategic partnerships, and improving customer retention and expansion. The ideal candidate is a hands-on, metrics-driven revenue leader with experience scaling managed services, cloud, cybersecurity, or technology-enabled services organizations. Key Responsibilities: Revenue Strategy • Develop and execute the company’s multi-year revenue growth strategy, • Establish revenue targets, forecasting models, and operational KPIs, • Align go-to-market strategy with target customer segments and service offerings, • Identify and evaluate new market opportunities, partnerships, and expansion strategies, • Drive predictable recurring revenue growth and long-term customer value Sales Leadership • Build, lead, and scale high-performing direct and channel sales teams, • Establish accountability, pipeline discipline, and sales execution standards, • Coach and mentor sales leadership and individual contributors, • Develop compensation plans and incentive structures aligned to company objectives, • Improve sales productivity, win rates, and customer acquisition efficiency Marketing & Demand Generation • Partner with marketing leadership to drive pipeline growth and brand awareness, • Build integrated outbound, inbound, partner, and digital demand generation programs, • Align marketing and sales around lead quality, conversion metrics, and funnel performance, • Improve market positioning, messaging, and competitive differentiation Channel & Strategic Partnerships • Expand and optimize strategic partner relationships, • Develop channel programs that increase lead generation and recurring revenue, • Strengthen relationships with technology vendors and ecosystem partners, • Drive partner accountability and measurable pipeline contribution Customer Success & Account Growth • Oversee account management and customer success functions, • Improve customer retention, upsell, and cross-sell performance, • Ensure strong executive relationships across key customer accounts, • Create processes that support customer satisfaction and long-term engagement Sales Operations & Enablement • Build scalable sales processes and operational infrastructure, • Establish accurate forecasting and pipeline management disciplines, • Optimize CRM systems, reporting, and analytics capabilities, • Drive data-driven decision-making across all revenue functions, • Standardize contract negotiation and pricing strategies Executive Leadership & Collaboration • Partner closely with Operations, Finance, Product, and Delivery teams, • Participate in strategic planning and board-level reporting, • Support acquisition integration and revenue synergy initiatives, • Foster a collaborative, high-performance leadership culture Key Objectives in the First 12 Months • Achieve and exceed annual bookings and revenue targets, • Strengthen and expand channel and strategic partnership programs, • Build scalable direct sales and demand generation capabilities, • Improve forecasting accuracy and pipeline visibility, • Enhance customer retention and expansion performance, • Align marketing, sales, and customer success around measurable KPIs, • Develop a repeatable, data-driven revenue operating model Education & Experience: • 10+ years of progressive leadership experience in sales, revenue operations, marketing, or business development, • Bachelor’s degree in business, Marketing, Technology, or related field preferred, • Proven track record of scaling recurring revenue businesses within MSP, MSSP, cloud, infrastructure, SaaS, or IT services organizations, • Experience leading direct sales, channel sales, and demand generation teams, • Strong understanding of managed services, cybersecurity, cloud infrastructure, and enterprise technology solutions, • Demonstrated success building scalable go-to-market organizations and predictable revenue engines, • Data-driven mindset with expertise in KPI management, forecasting, and sales analytics, • Hands-on leadership style with strong coaching and team development capabilities, • Experience working in private equity-backed organizations preferred, • Strong executive communication, negotiation, and relationship management skills, • Experience with CRM and sales enablement platforms such as Salesforce Required Skills & Competencies: • Strong strategic and operational leadership capabilities, • A builder mentality with experience scaling teams and infrastructure, • Ability to drive accountability while maintaining a collaborative culture, • Executive presence and credibility with customers, partners, and investors, • Passion for customer success and operational excellence, • High energy, urgency, and adaptability within fast-growth environments, • Experience integrating acquisitions and aligning multiple revenue channels Alignment with CloudFirst Values: At CloudFirst, how we work is just as important as what we deliver. Team members are expected to align their approach to work with CloudFirst’s core values, including: Customer Focus: We are customer-centric in everything we do. Placing our clients at the heart of every decision. Will-Do Attitude: We embody a Will-Do Attitude. Approaching every challenge as an opportunity to show value to our clients. Collaboration: Collaboration defines how we work. We are team players committed to working together with responsiveness, support, and a shared purpose. Equal Employment Opportunity Statement: CloudFirst is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses.Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custome

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses.Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custome

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses.Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custome

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses.Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custome

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses.Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custome

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses.Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custome

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Want to be your own boss? With the Spark Driver™ app, you can make some extra cash by shopping and delivering for customers of Walmart and other local businesses.Available in more than 3,650 cities and all 50 states, the Spark Driver platform makes it possible for you to reach thousands of custome

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Being a Dasher with DoorDash gives you th