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Job Description WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing emergency medicine with a "customer first" mentality and a true, employee-centric work environment. TALENT + CULTURE AT VEG At VEG, we want people and their pets to feel safe, secure, and valued; we want our employees to feel the same way. What we're aiming to achieve on the customer side is equivalent in nature to what we want for our employees: to have the best experience possible. With the highest NPS score in our industry, we're ready to ensure that VEG remains the place where the best and brightest in the emergency world not only want to work, but stay and grow. For our customers and their pets, we strive to find a way to say, "yes." We do the same and more for our teams. In fact, VEG is one of this year's nominees for INC Magazine's Best Places to Work! FOCUS The Customer Experience Coordinator's role in our hospital is to shepherd pet parents through their entire experience. Customer Experience Coordinators obsess over creating incredible experiences for our customers. Their goal is to over-deliver at every customer touchpoint while making their visit feel incredibly welcoming, engaging, and safe. This unique opportunity allows you the chance to be a part of this disruptive veterinary care environment and change the way veterinary medicine is done forever. WHO WE NEED A successful Customer Experience Coordinator is outgoing, personable, and thrives in chaos. You are incredibly strong verbal communicators and know how to read people quickly. You have high emotional intelligence and are organized and time-oriented. You are a natural problem solver and are obsessed with innovating. You're passionate about delivering impeccable customer experiences and conduct yourself professionally in both your demeanor and presence. You are humble, yet assertive and know how to drive results. You analyze your prior performance and the performance of your peers and are thoughtful in implementing change to perfect the customer's entire experience at VEG. WHAT YOU'LL DO Your Mission: Define the customer's experience through Service, Focus, and Participation. Service: • Answer incoming calls immediately and with a smile, • Manage incoming customer communications (email, text messages, phone calls), • Record call information accurately such, as referring vet information, • Ensure phone calls get transferred to a doctor quickly for anything medically related, • Stand & greet customers with warmth and urgency upon entrance to the hospital, announce their presence to the team, and get them checked in, • Monitor customer wait times and identify bottlenecks to improve the efficiency of our workflow to reduce future bottlenecks, • Offer them beverages or snacks, and find ways to deliver a unique and curated experience, • Listen to customers' needs with the intent to understand, • Take ownership of customer complaints, be empathetic, and work to resolve them quickly, • Anticipate any hiccups that might upset customers and get ahead of them to ensure business credibility and commitment to service, • Invite customers to provide feedback by completing a survey, • Collect and share positive feedback with the team, celebrate wins, and identify patterns in responses to improve our flow and efficiency, • Process payments, maintain the accuracy of customer's personal and financial records, as well as payment history and completion, • Accompany customers to the exit and thank them for trusting us with their pet's care, • Engage in conversations with customers while they are waiting, • Optimize customer satisfaction, wait time, and emergency room utilization by circulating the hospital and checking in with customers and the emergency care team, • Update or provide feedback to the nurses and doctors about customers needs, • Provide confidentiality and sensitivity around customer's personal and financial information and help them find the best financial solution to fit their needs, • Educate customers on end-of-life details such as cremation options, • Call/text customers 24 hours after their visit to follow up on their pet's care, • Ensure customers are invited to stay with their pet, • Identify creative opportunities for customer participation in a valuable and safe way, • Celebrate and capture special moments, with permission from the customer, • Create a personalized experience for the customer and their pet WHAT YOU'LL NEED: • 2+ years of experience in a customer service role, • Advanced proficiency in computer programs and practice management software, • Highly organized with strong attention to detail, • Ability to communicate with anyone and everyone, • Strong multitasking skills, • High emotional intelligence. You can 'read a room' and plan and act accordingly, • Adaptable and amenable in 'high stakes' environments, • A natural people pleaser, • Must present yourself with a professional and approachable demeanor WHY YOU SHOULD CHOOSE US Because emergency is all we do, so we do it best! We also offer: • Industry-leading‌ ‌compensation‌ ‌($18.00 - $27.00 per hour), • 401K w/ company match, • Health, Vision, and Dental Insurance, • Paid parental leave - 10 weeks of paid leave at 100% of regular salary, • Unlimited Continuing Education (C.E.) opportunities - we want to help you grow in your career!, • Flexible work schedules for a true work-life balance, • Something new every day - you'll never be bored in emergency medicine, • We build our hospitals from scratch. You'll be using all of the latest equipment and technology., • Generous employee pet discount, • Hospital stocked with fresh groceries and snacks, monthly and quarterly contests, quarterly hospital outings, company-wide retreats, etc!, • Referral rewards - tell your friends why they should come work for VEG too! VEG celebrates diversity and is committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. You've found the equal opportunity employer you are looking for. We can't wait to meet you!

Job Description Center Aesthetic & Dermatology is redefining modern cosmetic dermatology through precision, professionalism, and patient connection. Our RNs are not assistants—they are clinical partners who blend medical expertise, artistry, and hospitality. As a Clinical Partner, you will take ownership of each patient’s experience—from the first consultation through every treatment and follow-up. You’ll combine clinical confidence with warmth, curiosity, and empathy to deliver exceptional results while ensuring every interaction reflects the philosophy and standards of Center. This role is designed for RNs who love both medicine and people—who thrive in fast-paced environments, think critically, communicate clearly, and find joy in helping patients feel confident and cared for. Our Philosophy of Care At Center, we believe luxury begins with trust and education. Every patient deserves clinical excellence and an experience that feels thoughtful and human. Our nurses: • See the whole patient, not just the procedure., • Advocate for safety, comfort, and long-term outcomes., • Understand that success is measured not only in results, but also in relationships, consistency, and follow-through., • Conduct and document skincare consultations; create and maintain individualized skincare regimens and treatment plans., • Prepare, support, and educate patients before, during, and after treatments; ensure comfort and understanding throughout their experience., • Anticipate provider needs and proactively manage patient flow to maintain schedule efficiency., • Review and research patient charts prior to visits to understand history, goals, and prior treatments., • Use clinical judgment to guide warm, informed pre-treatment conversations and help patients feel ready for recommendations., • Serve as a clinical resource—able to answer questions about procedures, products, and expected outcomes confidently and accurately., • Provide pre- and post-care education customized to each patient; perform follow-up calls or emails with professionalism and empathy., • Maintain treatment rooms, supplies, inventory, and equipment per OSHA and practice standards., • Uphold documentation accuracy and chart completion within the same business day., • Support ongoing patient engagement by writing thoughtful, personalized follow-up communication., • Research new skincare products, technologies, and treatment protocols to keep the practice at the forefront of innovation., • Train and mentor non-clinical team members on treatment offerings and skincare education after company-led trainings, ensuring consistent communication, product knowledge, and an exceptional patient experience across the practice., • Collaborate with leadership on continuous improvement of patient experience, safety, and clinical quality initiatives., • Patients feel educated, supported, and valued throughout their care., • Rooms turn over seamlessly; providers are consistently on schedule., • Charts and follow-ups are complete, thorough, and timely., • Clinical recommendations align with provider philosophy and reinforce Center’s standards of care., • Communication—verbal and written—is polished, empathetic, and professional., • Licensed Registered Nurse (NYS) in good standing., • Minimum 3 years clinical experience in a hospital setting., • Minimum 1 year of clinical experience in acute care, procedural, dermatology, or plastic surgery settings., • Confident clinical judgment and critical-thinking skills; able to prioritize and problem-solve in real time., • Excellent interpersonal and communication skills; comfortable having nuanced aesthetic and clinical conversations., • Organized, reliable, and polished in both presentation and execution., • Genuinely enjoys connecting with patients and helping them feel their best., • Excited to learn, contribute ideas, and grow within a collaborative team environment. This role is designed as a minimum two-year commitment in the Clinical Partner capacity. Upon demonstration of clinical competence and deep understanding of the technology, there may be eligibility for device training in year one. After 24 months of strong performance—demonstrated clinical excellence, patient care quality, and team alignment—RNs may be eligible for in-house injector training with Nurse Lynn. Eligibility depends on business needs, readiness, and overall performance. Company DescriptionCenter Aesthetic & Dermatology, founded in March 2017, provides world-class Cosmetic Dermatology care to our patients. We focus on enhancing the natural beauty and features of our patients, with safe and predictable results. Our Staff is patient care focused, meaning that we are motivated by the confidence our patients exude while in our care, their safety and happiness is priority for us, and we bring joy into their lives with careful and thoughtful treatment plans. Our Team is educated, fun, professional, and vibrant. We look forward to seeing you at Center.Center Aesthetic & Dermatology, founded in March 2017, provides world-class Cosmetic Dermatology care to our patients. We focus on enhancing the natural beauty and features of our patients, with safe and predictable results. Our Staff is patient care focused, meaning that we are motivated by the confidence our patients exude while in our care, their safety and happiness is priority for us, and we bring joy into their lives with careful and thoughtful treatment plans. Our Team is educated, fun, professional, and vibrant. We look forward to seeing you at Center.