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Job Description FirstLight Fiber is seeking a technically savvy telecom professional to join our growing Network Operations Center (NOC), working with the most advanced technology in the industry. The NOC Technician position provides technical support to Enterprise, Carrier, Carrier-Mobility, Wholesale and Residential customers. This position works cross-functionally with customers, internal resources, equipment vendors, carriers, and field operations to resolve issues in production network and telecommunications systems. Participates under general supervision, possesses, and demonstrates basic knowledge and familiarity with assigned job functions and responsibilities, may require training and detailed instructions for assigned tasks as necessary. This position is B shift, Sunday-Wednesday. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Operate and support in a 24x7 Network Operations Center; this includes shift work and off-peak coverage., • Investigate, document, and diagnose trouble calls to resolve service affecting issues across multiple service platforms including but not limited to DSL, T1, Carrier Ethernet and Internet services., • Participate in a technical call queue. Responsible for documenting information on all incoming calls in a ticketing system to track issue counts and response and resolution time., • Responsible for taking calls from external departments and collaborate in troubleshooting where that be with Field Services or back-office Engineering., • Trouble ticket handling (create, resolve, escalate and directing through to resolution)., • Responsible for triage troubleshooting & circuit isolation with reported service affected issues., • Troubleshooting Firstlight provided onsite CPE to confirm power, link, port shaping, configuration, events logs, etc., • Responsible for test calls within triage troubleshooting to isolate reported issue to single user issue or call path or widespread issue affecting larger scope of service., • Triage troubleshooting from the COLO to the customer handoff device/ DMARC over all Firstlight provided services (copper, Fiber, Type II, NNI services), • Assigned follow up with tickets after active investigation completed & ticket status is monitoring or needing follow up after repair restoral completed., • Assigned follow up with Type II, underlying carrier & tickets dispatched to Field services for follow up thru the life of the ticket., • Basic CPE configuration & replacement (Hpbx phones, managed routers for Hpbx services), • Develop extensive knowledge of the Company’s products and services to better assist customers., • Oversee and participate in network maintenance with support teams; ensure customers are informed of maintenance activities and confirm service restoration after completion of maintenance., • Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the company. QUALIFICATIONS, KNOWLEDGE, and SKILLS: • Excellent written and verbal communication skills are required. Detail oriented, highly organized., • Strong solution-finding skills, • Regular, consistent, and punctual attendance. Must be able to work nights and weekends as necessary., • Be able to follow instructions, take notes and perform tasks consistently., • Basic knowledge of Ethernet and IP required. Successful candidate will have a fundamental understanding of layers 1-4 of the OSI Model., • Familiarity with Network Edge, Transport and Access technologies (SONET, DSL, GPON, Active Ethernet)., • Familiarity with one of the following vendors platforms is a plus: o Adtran, Ciena (One Control), Cyan (Planet Operate), Cisco, Calix, Telco Systems (EdgeGenie), Tellabs, Adva, Meta EDUCATION and/or EXPERIENCE: • Bachelor’s Degree in a technical field with 2-3 years relevant telecommunications experience or associate degree in a technical field with network related coursework., • 1-5 years of relevant telecommunications/technical customer engagement experience CERTIFICATES, LICENSES, REGISTRATIONS: • Associate level technical certifications are a plus., • CCNA or similar level industry certification preferred but not required. About FirstLight: FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 13,000 locations in service with more than 125,000 locations serviceable by our more than 25,000-route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength, and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.. FirstLight is committed to cultivating and preserving a culture of diversity, and inclusion. We recognize that our differences are assets that strengthen us as a team, and FirstLight is committed to fostering an environment where everyone feels welcomed, valued, respected and recognized. FirstLight Fiber is an equal opportunity employer. In accordance with state and federal laws, FirstLight’s equal opportunity policy is that all applicants and employees are treated equally by the company with respect to employment opportunities, regardless of race, color, religion, sex, sexual orientation, disability, or veteran status or veteran disability.

Job Description TITLE: Business Banking Relationship Manager LOCATION: Headquarters REPORTS TO: Vice President – Business Banking Team Leader CLASSIFICATION: Full Time, Exempt PAY GRADE: EX 65 ($79,000 – $121,309 annually) AVAILABILITY: Monday-Friday 8:30am-5:00pm Position Summary: The Business Banking Relationship Manager is primarily responsible for developing and deepening relationships with both existing and prospective commercial clients within Pioneer’s market. Identifies opportunities to introduce, establish, and integrate deposit, credit, and cash management products while providing proactive and ongoing service and assessment. Provides support to the retail branch network in commercial relationship management, sales, service, and correspondence. Represents Pioneer within the business community with integrity, charisma, and professionalism. Essential Job Functions: • Actively solicits and originates new commercial clients within designated territory through meaningful and consistent outside sales calls on businesses, networks, and referral sources. Provides ongoing service, needs assessment analysis, and relationship management to existing Pioneer Bank clients., • Manages, cultivates, and grows a portfolio of credit and deposit clients., • Enthusiastically and professionally represents Pioneer in the business community and is an ambassador of its corporate culture., • Participates in joint sales calls with business partners from Commercial Services, Retail Branches, and other departments., • Acts as branch point of contact and resource for matters regarding commercial clients., • Effective in needs assessment and knowledgeable of the Pioneer’s products, services, and processes such that appropriate solutions are recommended to clients., • Sources, manages, and executes new and ongoing credit applications., • Identifies and executes opportunities for new and additional deposits., • Targets opportunities to introduce and implement cash management products to support clients’ key operations., • Contributes to Pioneer’s profitability by generating revenue from deposit growth, credit growth, and fee income., • Obtains when necessary, and often in coordination with appropriate branch staff, required documentation to open new deposit accounts, process loan requests, and establish cash management and ancillary banking services. Reviews documentation for accuracy, completeness, and timely delivery., • Prepares and executes sales presentations, provides in depth product and service descriptions, and thoroughly responds to all inquiries during the sales process., • Responds to a Request for Proposal (RFP); assesses client needs and recommends effective strategies., • Performs cost/benefit and risk analysis when preparing client recommendations and assessing client relationships., • Successfully accumulates strategic new business referral sources including CPAs, attorneys, and other professionals. Leads presentations and coordinates networking with centers of influence within the community., • Effectively cross-sells business & retail financial services to business owners and executives. Refers wealth management opportunities to Pioneer Wealth Management., • Communicates regularly with branch managers & staff as to the status of business development activities and where appropriate involves them in assisting with closing sales. Educates retail branch staff on Pioneer’s commercial and cash management products and activities., • Attends training, seminars, and meetings to expand knowledge of cash management and other commercial products. Stays informed of ongoing trends and developments in the fields of retail and commercial banking. Education & Experience: • Associate’s Degree required; Bachelor’s Degree in Business or Sales and Marketing preferred., • Three to five years of related experience in commercial banking, sales support, and/or bank operations., • Existing network of Capital Region business contacts and clients is preferred., • Must have proficient computer skills, including Word, Power Point, Excel, and Outlook and excellent interpersonal, organizational, verbal, and math skills., • Knowledge of deposit products, credit, cash management products, and ancillary bank services is required., • Strong and effective customer service skills with professional and courteous style of communication., • Must have access to transportation and ability to maintain a valid driver’s license. As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Job Description:\n\nJob Description Strategic Account Manager Position: Strategic Account Manager Area: Sales Reports to: Vice President, Sales Location: Remote Target Start: ASAP About Classic Vacations – The Classic® Difference Classic Vacations is the #1 luxury vacation wholesaler for Travel Advisors, driven by a singular purpose: to delight our clients with exceptional vacation experiences. Our team’s commitment to excellence ensures that every journey we create is seamless, luxurious, and filled with unforgettable moments. We take pride in our role as trusted partners to travel professionals worldwide, providing world-class accommodations, unparalleled service, and exclusive privileges in premier destinations. Role Overview As the Strategic Account Manager for Classic Vacations, you will be at the forefront of our mission to redefine both premium and luxury travel experiences. This pivotal role combines strategic vision with hands-on leadership, aiming to drive our growth objectives while fostering a culture of collaboration and accountability. You will identify and secure new business opportunities that align with our goals, expand our client base, and establish strategic partnerships that enhance our market presence. In this dynamic and fast-paced environment, you will leverage your deep understanding of the premium and luxury travel industry to innovate and adapt our strategies. Your proven track record in business development and sales will be instrumental in navigating the competitive landscape, allowing you to cultivate lasting relationships with key partners and stakeholders. Why This Role Matters The Strategic Account Manager is not just a position; it is a vital role that serves as a catalyst for our organization’s growth and success. In a world where premium and luxury travel experiences are more than just a service but a reflection of a traveler’s aspirations, this position embodies our commitment to excellence and innovation. By spearheading our sales strategy, you will directly influence our ability to connect with clients, understand their needs, and provide unparalleled experiences that set us apart in the competitive landscape. This role is grounded in the belief that clarity, trust, and collaboration are the cornerstones of high-performing teams. Moreover, this role emphasizes the importance of alignment between our strategic goals and the day-to-day activities of our sales team. By ensuring that every action is purposeful and connected to our broader objectives, you will help create a sense of shared purpose that drives engagement and motivation. In doing so, you will be instrumental in shaping the future of our organization, positioning us as a leader in the premium and luxury travel industry. In essence, this role matters because it directly impacts not only our bottom line but also the lives of our clients, employees, and partners. By championing the principles of clarity, accountability, and collaboration, you will help us unlock new possibilities, redefine premium and luxury travel experiences, and ultimately set new standards of excellence within the industry. To apply, please submit your resume, a brief summary of your most significant achievements, and what excited you about the opportunity to join the Classic team. Key Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. In alignment with Classic’s commitment to building a cohesive and high-performing team, your responsibilities will include: Strategic ExecutionVision Alignment: Lead sales strategies that drive growth in your assigned region. Utilize a clear framework to prioritize initiatives aligned with the company’s vision, objectives, and cultural values, fostering a sense of purpose within the team. Relationship BuildingAuthentic Connections: Cultivate and maintain strong, authentic relationships with premium and luxury travel partners, key accounts, and stakeholders. Your interpersonal skills will enhance our reputation, positioning us as a leading player in the market and fostering long-term loyalty. Market ExpansionStrategic Insights: Identify and explore new market segments and emerging trends to ensure our offerings resonate with discerning travelers. Utilize data-driven analysis to inform business development strategies and guide the pursuit of new opportunities, ensuring a proactive approach to market demands. Performance ExcellenceAccountability and Empowerment: Drive results by establishing clear expectations, accountability, and exceeding performance metrics. Foster an environment where open communication, collaboration, and constructive feedback are valued, empowering team members to thrive and succeed. Brand AdvocacyPassionate Representation: Serve as a passionate advocate for our brand, effectively showcasing our premium and luxury travel experiences. Your enthusiasm will inspire employees and partners alike, driving a collective commitment to excellence and aligning efforts with brand messaging. Client AcquisitionTargeted Engagement: Lead initiatives to identify, approach, and acquire high-value clients within the premium and luxury travel market. Develop tailored proposals and presentations that effectively communicate the unique value propositions of the company’s offerings, ensuring relevance to client needs. Partnership DevelopmentStrategic Alliances: Establish and nurture strategic partnerships with industry stakeholders, including travel agencies, premium and luxury brands, and corporate clients. Negotiate partnership agreements that enhance market positioning and drive mutual growth, fostering collaborative relationships. Networking and RepresentationIndustry Engagement: Represent the company at industry events, conferences, and networking opportunities. Build and maintain relationships with key decision-makers and influencers within the premium and luxury travel industry, leveraging connections to enhance business opportunities. Revenue GrowthMarket Share Expansion: Develop and execute strategies to increase the company’s market share and revenue through new client acquisitions and strategic partnerships. Monitor and report on key performance indicators (KPIs) related to business development activities, utilizing insights to refine strategies. Proposal DevelopmentCompelling Narratives: Oversee the creation of compelling proposals and pitches that highlight the company’s unique offerings. Collaborate with marketing and product teams to ensure alignment with brand messaging and service delivery, ensuring all proposals reflect the company’s value. Collaboration and Internal AlignmentCross-Departmental Synergy: Work closely with internal teams, including marketing, product development, and operations, to ensure that new business initiatives align with overall strategic objectives and operational capabilities. Foster a collaborative culture that prioritizes teamwork. Continuous ImprovementBest Practices: Stay informed about industry trends, competitor activities, and best practices in business development. Continuously seek opportunities for improvement in processes, strategies, and outcomes, fostering a culture of learning and adaptation. Reporting and AnalysisData-Driven Insights: Provide regular reports to senior management on business development activities, progress against targets, and market insights. Use data and analytics to refine strategies and optimize performance, ensuring transparency and informed decision-making. The above is intended to describe the general content of and requirements for the performance of this position. It should not be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time. Qualifications & Skills In line with Classic’s values of continuous improvement and organizational health, we seek a leader who exemplifies both technical expertise and a collaborative spirit. Education:Bachelor’s degree in Business, Marketing, Hospitality, or Communications; a Master’s degree is a plus. Experience:Minimum of 5 years in business development, sales, or a related role, with a proven track record of driving revenue growth and securing new business, particularly within the premium and luxury travel industry.Demonstrated expertise in managing complex sales territories and exceeding sales targets. Strategic Thinking:Ability to think strategically and develop long-term plans that align with company objectives.Skilled in problem-solving and navigating complex business environments, using insights and data to inform decision-making. Communication Skills:Exceptional written and verbal communication skills, capable of creating compelling proposals, presentations, and reports.Strong negotiation and persuasion abilities, fostering trust and rapport with clients, partners, and stakeholders. Relationship Building:Proven ability to establish and maintain strong relationships within the premium and luxury travel industry, leveraging a well-established network to enhance business opportunities. Analytical Skills:Strong analytical capabilities, with the ability to analyze market data, financial reports, and performance metrics to drive informed business development strategies.Experience with CRM software and sales analytics tools, such as Salesforce and Tableau, to support data-driven decision-making. Results-Oriented:A results-driven mindset, focused on achieving measurable outcomes and ambitious targets.Demonstrated success in delivering key business objectives and implementing strategies that drive sales growth. Interpersonal Skills:Outstanding interpersonal skills with the ability to communicate complex concepts clearly and persuasively to diverse audiences.Creative thinker capable of finding effective solutions in challenging situations, thriving in both independent and collaborative environments. Willingness to Travel:Availability and willingness to travel as necessary to meet with clients, attend industry events, and explore new market opportunities. Cultural Awareness:Familiarity with popular travel destinations, cultural nuances, and travel regulations, ensuring that sales strategies resonate with diverse clientele. Employment Terms & Benefits:Work Schedule: Full-time, 40+ hours per week, with virtual office work.Compensation: DOE + Annual Bonus (based on company and individual performance).Benefits: Medical, Dental, Vision, LTD, STD, 401K and More! Travel: Flexibility to travel as needed. Physical Requirements: Ability to perform essential job functions while working at a computer for extended periods. Entrepreneurial Mindset and Adaptability In our entrepreneurial and collaborative environment, every team member is encouraged to contribute to the ongoing improvement and success of the organization. While each role has specific responsibilities, we embrace flexibility, and salaried employees may engage in tasks beyond the traditional job scope when these opportunities arise. This approach fosters professional growth, allowing individuals to expand their skills, take on new challenges, and build strong cross-departmental relationships. Aligned with our commitment to mutual success, team innovation, and shared accountability, we believe that empowering every employee to actively participate in organizational growth enhances both individual development and our ability to serve our customers and community. Classic Vacations’ Commitment to Diversity & Inclusion Classic Vacations is an Equal Opportunity Employer. We are dedicated to fostering an inclusive workplace where every team member is valued, respected, and supported, regardless of background. We are committed to a culture that celebrates diversity and empowers all employees to reach their full potential. Affirmative Action Statement: It is the policy of Classic Vacations to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay, and all other conditions and terms of employment. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. For questions or more information, please contact Classic Vacations Human Resources at .