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Job Description COMPANY A leading technology solutions provider dedicated to helping customers design, deploy and manage next-gen IT infrastructure. They deliver high-value products and services through their global presence and 3,000 team members. They provide challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. POSITION SUMMARY We are looking for Network Technicians with a proven track record in: • Racking and stacking of network devices, • Cable patching, • Physical layer troubleshooting Position Details: • Hourly position based on candidates experience and skillset, • Long term contract with possible extensions or hire, • Standard work hours: 40 hours a week; working on 24/7 model so need to be flexible, • Client Addendum will need to be followed. A copy will be provided at the time of candidate's offer acceptance. KEY RESPONSIBILITIES • Patching cabling between network equipment and customer’s network, • Installation of power cables from equipment to power supply in rack/cabinet/closet, • Installation, troubleshooting, and de-installing network equipment, • Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.), • Install, troubleshoot, and de-install Network General remote Sniffers, • Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels, • Act as an interface between customer’s associates and management, • Provide hardware break-fix services for network infrastructure, • Perform onsite call-through, data, voice, website, and security testing, • Perform back-up testing to ensure all systems are connected to the customer’s network as directed, • Support carrier testing of circuits, • Assist with facilities efforts, • Power and uninterruptible power supply (UPS) restoral, • Water problems,, • Emergency cooling restoration,, • Fire suppression exercises, restoration, and post-fire events, • Support inventory management activities, • Receiving inventory, • Tagging of assets, • Tracking spares (crash kits), • Ordering inventory, • Updating inventory records, • Prepare and return damaged equipment, • Act as an interface, as needed, between associates at the applicable location and centralized project/operations / MAC management, • Coordination services will be provided 24x7; Coordinate with and support other third-party vendors (e.g., telecommunications, wiring, distributed antenna solutions, WAN/LAN management) in compliance with customer’s requirements. REQUIRED EXPERIENCE & EDUCATION • 5+ years of experience in data communications, • Must have a basic knowledge of Cisco switches and routers, • Must have a basic knowledge of local and wide-area networking., • High school diploma or equivalent required, • Requires appropriate equipment and training with high-speed fiber-optic transport, • The ability to clean high speed single-mode optical connections, • The ability to measure, transmit and receive on high-speed optics, • The knowledge and experience to work safely with high speed single-mode long-range optical lasers, • Must be proficient in utilizing technical tools such as Sniffers, BERT testers, cable testers, and fiber testers., • Requires experience in working in data centers and communications closets, • Must be able to perform rack and stack activities, • Must be able to safely lift heavy objects, • Must understand cable patching processes and procedures, • Must have a basic knowledge of data communications networking., • Must be able to assist in troubleshooting issues, • Must understand network terminology O99rkiEoAr

Job Description Job Summary We are seeking a highly motivated and technically skilled Field Service Support Technician (IT) to provide onsite IT support to our clients across New York City and the tri-state area. This role involves supporting all client-side technology including workstations, servers, networking equipment, printers, ISP hardware, and third-party applications. The technician will also participate in project-based implementations such as workstation and server deployments, network equipment installations, ISP setups, application upgrades, and disaster recovery testing. Drivers License required where necessary Key Responsibilities • Provide IT support for Microsoft core business applications and environments., • Deliver technical support for Microsoft technologies, including:, • Basic troubleshooting of Office 365 and other Exchange platforms., • Active Directory user management (adds/moves/changes)., • Assist with PC builds and network equipment deployments as part of project initiatives., • Troubleshoot and resolve desktop, laptop, and peripheral connectivity issues., • Troubleshoot and support networking components including:, • ISP circuits, firewalls, switches, wireless devices, and phone systems., • Install Microsoft and third-party software applications., • Implement and support remote access solutions (e.g., VPN)., • Document and maintain detailed records of client environments., • Escalate complex service issues as needed to higher-level support., • Communicate proactively with clients regarding issue status, planned changes, and service outages., • Monitor network performance (availability, latency, utilization) and address issues or escalate when appropriate., • Maintain clean and organized IT/server rooms., • Manage asset tracking and inventory updates., • Associate degree in Computer & Information Science, Computer Information Systems, or a related field preferred., • Minimum 3 years of experience as an onsite or field service technician., • A+ certification required., • Strong interpersonal and customer service skills with the ability to tailor communication to various technical skill levels., • Proven ability to work independently while managing multiple high-priority tasks under pressure., • Hands-on experience building desktops and laptops., • Experience with racking, stacking, and patching network equipment., • Proficiency with ConnectWise (or similar ticketing system), including entering and updating service tickets., • Willingness to complete ConnectWise University training and blueprints., • Strong understanding of network administration principles and IT support processes., • Self-motivated to stay current with IT trends via publications and online resources., • Familiarity with standard office IT practices and terminology., • Consistent ability to adapt to shifting priorities and respond effectively to ambiguity., • Strong analytical and decision-making skills with a proactive, team-oriented attitude.

Job Description PC & Mobile Support Technician (Tier 2 | Active Directory + MDM | Onsite NYC) We’re seeking a hands-on Tier 2 PC & Mobile Support Technician to join our onsite team in Midtown Manhattan (with occasional assignments in Queens and other MTA facilities). This role focuses on provisioning, kitting, distributing, and supporting over 2,400 mobile devices (iPhones, mobile printers, credit card hardware) for MTA conductors, alongside traditional Tier 2 desktop/laptop support. The ideal candidate has 4–6 years Tier 2 experience, at least 4 years supporting mobile devices (iOS/Android + MDM platforms), and strong Active Directory skills. Must be comfortable working 100% onsite and handling physical deployment tasks (moving/lifting equipment). Specialized knowledge includes: • Proven knowledge and familiarity with installing, maintaining and troubleshooting desktop resources including, but not limited to operating system software, MS Office suite, commercial off-the-shelf software, desktops, laptops, mobile devices, tablets, multi-function printers, internet technologies, remote access solutions and all commonly used desktop peripherals., • Experience with Microsoft’s Active Directory., • Basic knowledge and experience with enterprise grade Mobile Device Management platforms. Experience with operating system software issues (iOS, Android) includes troubleshooting and resolving problems related to device functionality, app compatibility, and system performance within both Apple's iOS and Google's Android platforms, • Strong oral and written communications skills and strong people skills., • A good to have skill is Wireless/Mobile Requirements • Desktop & Laptop Support (Windows OS, MS Office, Mac, Ubuntu, Linux, and etc.), • Mobile Device Support (iOS, Android, 4+ yrs), • Mobile Device Management (MDM platforms – Intune, AirWatch, MobileIron, etc.), • Microsoft Active Directory (user accounts, groups, troubleshooting), • Device Provisioning, Imaging, Kitting & Deployment (enterprise scale), • Hardware & Peripheral Support (printers, mobile printers, card readers, tablets), • Asset Inventory & Lifecycle Management, • Remote Access & VPN Troubleshooting, • Customer Service & End-User Support (onsite, face-to-face), • Windows 10/11 and O365 Support, • Network Troubleshooting (LAN/WAN, VPN, Wireless), • Application Deployment & Patch Management, • Exchange / Outlook Support, • Hardware & Software Troubleshooting (Advanced), • ITIL or ServiceNow / Ticketing Systems, • Security & Compliance (endpoint protection, MFA, conditional access), • Strong Communication & Documentation Skills “Only candidates with demonstrated hands-on experience in the required skills will be considered for next steps in the hiring process.”

Job DescriptionLead/Senior Service Desk Technician *US Citizens or GC holders *On-site daily in Jersey City, NJ The Senior Service Desk Technician plays a critical role in delivering advanced technical support for the organization. In addition to troubleshooting and resolving complex IT issues, this position involves mentoring and guiding junior analysts, acting as a knowledge resource for the team, and leading by example in areas such as customer service, incident management, and continuous improvement initiatives. Key Responsibilities • Advanced Technical Support, • Troubleshoot and resolve complex hardware, software, and network-related issues., • Serve as an escalation point for junior Service Desk Analysts, providing expert guidance and problem-solving., • Actively contribute to maintaining and improving technical documentation, procedures, and knowledge base articles., • Customer Service Excellence, • Demonstrate a high level of professionalism and empathy when engaging with end users., • Ensure communication about issue status and resolutions is timely, clear, and customer-focused., • Provide feedback to the team on best practices for handling difficult or complex customer situations., • Reporting & Documentation, • Track and analyze service desk metrics (e.g., response times, resolution rates) to identify trends and opportunities for improvement., • Assist in preparing regular reports on team performance and technical issues for management review., • Maintain documentation on complex resolutions or system changes to facilitate knowledge transfer., • Continuous Learning & Development, • Stay updated on emerging technologies, tools, and best practices in IT support., • Team Lead or Supervisory Experience, • Demonstrated success in leading or mentoring teams, even if informally., • Experience in scheduling, delegating tasks, and ensuring quality control for a service desk or technical support function., • ITIL or Similar Framework Knowledge, • Familiarity with incident, problem, and change management processes., • ITIL Foundation certification (or higher) is a strong plus., • Technical Certifications, • Industry certifications such as CompTIA A+, Network+, Microsoft (MCSA/MCSE), Cisco (CCNA), or similar credentials., • Proven track record of advanced troubleshooting in diverse environments (Windows, macOS, cloud platforms, etc.)., • ServiceNow or Other Ticketing Systems, • Hands-on experience configuring and troubleshooting popular ITSM (IT Service Management) platforms., • Ability to generate reports, dashboards, and manage automation within ticketing systems., • Strong Communication & Soft Skills, • Proven ability to communicate complex technical concepts to both technical and non-technical audiences., • Adept at conflict resolution, active listening, and building rapport with users and team members., • Project Involvement, • Involvement in process improvement or technology rollout projects., • Education: Associate or Bachelor’s degree in Information Technology or related field; or equivalent work experience., • Experience: 3+ years of hands-on Service Desk or Help Desk experience with a focus on advanced troubleshooting. Prior leadership/mentoring experience is highly desired., • Certifications: ITIL Foundation, CompTIA, Microsoft, or relevant vendor certifications are a plus., • Technical Proficiency: Experience with desktop, laptop, and mobile hardware; operating systems (Windows, macOS); office productivity suites; network fundamentals; active directory account management; and remote support tools., • Soft Skills: Excellent communication, organizational, and customer service skills. Strong ability to prioritize, multitask, and remain calm under pressure.

Job Description NOC Technician Location: East Hanover, NJ or NYC or remote options available. Department: Engineering Division: Corporate Job Status: Full-Time Work Shift: Must be available all shifts About BlackHawk Data BlackHawk Data is one of the fastest-growing, woman-owned IT solution providers in the country trusted by private and public sector clients to deliver secure, scalable infrastructure and innovative network solutions. Here, you won’t just do a job—you’ll build a career that matters. We’re a team of bold thinkers, problem solvers, and changemakers committed to doing things the right way, not the easy way. Our culture thrives on curiosity, collaboration, and grit. We invest in our people, challenge them to grow, and celebrate wins together. If you're driven to lead, learn, and leave your mark, BlackHawk Data is where you belong. Come build what’s next with a team that’s going places 💻 Learn more about us: 🤝 Connect with us on: LinkedIn, Facebook, Twitter, YouTube, and Instagram Position Overview We are seeking a self-motivated and high-potential NOC Engineer to join our innovative and dynamic team. As a NOC Engineer, you will have the opportunity to provide exceptional service to our diverse range of clients in industries like Commercial, Healthcare, Financial, Education, and Public-sector. Daily responsibilities: • Manage all incoming customer tickets, ensuring timely responses and resolution within SLAs (Service Level Agreements). This includes opening, tracking, and closing service tickets, as well as answering incoming calls and monitoring various e-mail accounts., • Conduct daily preventative maintenance checks and services on managed devices within client infrastructure., • Collaborate with field personnel to validate repairs and system testing, identifying recurring performance issues., • Network Troubleshooting: Diagnose and resolve network issues, including connectivity problems, packet loss, latency, and performance degradation., • Generate performance reports on managed service devices and collaborate closely with NOC & Field Engineering teams for issue resolution., • Communicate directly with customers regarding issues, outages, and maintenance activities, while maintaining detailed notes within ticketing systems on all resolution activities., • Maintain customer technical information in accordance with defined documentation standards., • Develop and maintain installation and configuration procedures with Runbooks, while obtaining and maintaining necessary technical/professional certifications., • Perform OS patching and vulnerability sweeps on Customer environments., • Provide flexible shift scheduling based on operational needs and offer emergency on-call support on a rotating schedule., • Perform any other duties as assigned. System responsibilities: • Manage and monitor IT infrastructures including Microsoft Active Directory, Exchange, DNS, DHCP, PowerShell scripts, Azure services, AWS services, VMware technologies, and server infrastructures., • Manage server infrastructures including Dell VXRail, Cisco UCS, standalone servers, and hyper-converged solutions., • Manage and maintain monitoring and alerting system like Zabbix to ensure system integrity and performance., • Troubleshooting desktop and Windows OS issues., • Assess and identify appropriate solutions for system integration, providing recommendations for implementation and troubleshooting., • Manage customer’s overall Fortinet environment, including making firewall policy changes as well as updating firmware., • Minimum 5+ years of technical support experience with event/alert management, incident, and change management processes., • Minimum 3 days on site at East Hanover, NJ office., • Demonstrated expertise in networking, routers, switches, firewalls, wireless devices, and security protocols., • Proficiency in network protocols and technologies, including TCP/IP, DNS, DHCP, VLANs, VPNs, and routing protocols (EIGRP, OSPF, BGP)., • Strong understanding of Route/Switch and Wireless technologies., • Demonstrate a good understanding with Voice/VOIP technologies, including but not limited to IP Phones, Voice gateways, and old land lines., • Previous experience in Help Desk or NOC roles is required, with Cisco Certification considered advantageous., • Exceptional interpersonal skills, strong work ethic, communication skills, and customer service abilities., • Proactive approach to problem-solving and troubleshooting techniques., • 5+ years of experience in systems engineering or related IT roles, with desktop support experience aligned with stated technologies., • In-depth knowledge of Microsoft ecosystems, cloud services (Azure & AWS), VMware technologies, and various server technologies., • Strong understanding of Fortinet product suite, including FortiGate’s, FortiManager and FortiSwitches., • Strong understanding of Cisco product suite include catalyst, nexus, and wan routers., • An active Fortinet certification such as FCP or FCSS, • An active Cisco CCNA, CCNP certification, • Any course certifications/accreditation, • Any equivalent certification (Palo, Arista, F5 etc.) What We Offer • Competitive Pay., • Comprehensive health, dental, vision, and 401(k), • Regular coaching, career development, and advancement path., • A collaborative culture that celebrates learning, innovation, and high performance 1ic4eZJ2Ps

Job DescriptionSalary: $25 - $30 per hour Lippes Mathias LLP is seeking an experienced and dependableIT Technician to join our NYC office. This on-site role requires a professional, organized, and team-oriented individual who can handle technical support with discretion and a positive attitude. Key Responsibilities: • Respond to help desk requests across all firm offices, • Provide technical support for hardware, software, and systems, • Conduct IT onboarding for new employees, • Troubleshoot issues remotely and escalate when necessary, • Maintain accurate logs of issues and resolutions, • Assist with IT projects and system implementations, • Recommend improvements to IT procedures and workflows Requirements: • 35 years of help desk or IT support experience, • Bachelors degree in IT, Computer Science, or related field, • Law firm experience preferred, • Proficient with Microsoft Office, Active Directory, and Citrix, • Familiarity with VMware and basic server/network administration, • Strong diagnostic and problem-solving skills, • Excellent communication and customer service abilities, • High level of discretion and professionalism Salary range depending on experience: $25 - $30 per hour The pay range provided in this listing is a good faith estimate for this position based on the location that we are hiring for. Criteria included but not limited to, skill level, education, and experience, will determine where a candidate falls within the range. Founded in 1965 in Buffalo, New York, Lippes Mathias is a full-service law firm with 17 offices and nearly 220 attorneys. We grow and thrive every day by way of our unique culture, which puts a premium on collegiality, collaboration, and support for our employees at every turn. Youll quickly notice that we approach law differently at Lippes Mathiaswe think ahead and around corners for our myriad regional, national, and international clients in a range of different industries. Rather than providing endless options and choices, we serve as business partners to our clients, delivering them the answers to their legal questions that advance their business outcomes. To learn more about Lippes Mathias, visit our recruiting website: As a full-time employee at Lippes Mathias, youll enjoy a comprehensive benefits package, including: • Medical Insurance: Highmark BCBS PPO/POS plans with 4 options, including 2 HDHP/HSA-qualified plans, • Dental Coverage: Includes orthodontic benefits, • Vision Insurance, • Health Savings Account (HSA), • Flexible Spending Accounts (FSA): For healthcare and dependent care, • Paid Time Off (PTO): Inclusive of vacation, sick, and personal leave, • 401(k) Retirement Plan: With guaranteed safe harbor contribution and profit sharing, • Life & AD&D Insurance: Term life and accidental death & dismemberment coverage, • Disability Insurance: Short-term and long-term coverage, • Voluntary Benefits: Including specified disease, hospital, and accident plans, • Employee Assistance Program (EAP): Mental health and wellness support, • Legal Services Discount Program

Job Description About the Role We’re seeking a dependable and skilled Help-Desk Technician to lead internal IT support operations for our NYC office and broader business units. You’ll provide direct on-site support to users based in Midtown Manhattan, while also maintaining connectivity and coordination with our Great Neck headquarters and field operations. This role combines hands-on computer hardware and application support along with infrastructure support. You’ll also act as a local advocate, ensuring that corporate policies are implemented effectively and appropriately for our teams on the ground. Key Responsibilities * Provide on-site technical support at our Midtown Manhattan office for desktops, laptops, applications, printers, and network services. * Administer Microsoft 365 environment (Teams, SharePoint, Exchange, OneDrive, Intune) and manage user accounts, devices, and licensing. * Maintain and support infrastructure across Great Neck HQ and remote offices as needed. * Collaborate with corporate IT to implement corporate-wide tools, security standards, and global policies—while advocating for local business needs. * Handle hardware provisioning, software deployment, onboarding/offboarding, and asset tracking. * Troubleshoot and support specialized applications (e.g., Autodesk, financial, and HR systems). * Document IT processes, configurations, and troubleshooting procedures; contribute to internal knowledge sharing. * Assist with training users on technology best practices. * Ensure business continuity by proactively maintaining system stability and responding to critical issues. * Travel to Great Neck Backoffice and local job sites in NY and New Jersey as needed to support users and coordinate infrastructure needs. Qualifications Required: * 5+ years of experience in internal IT support, systems administration, or desktop/infrastructure management within a mid-sized or enterprise organization. * Advanced proficiency with Microsoft 365 ecosystem, including administration of Exchange Online, SharePoint, OneDrive, Teams, and device management through Intune/Endpoint Manager. * Strong working knowledge of Windows operating systems (Windows 10/11) and basic user and group management. Understanding AD, DNS, DHCP, Group Policy concepts. * Basic knowledge of networking fundamentals, including cabling standards, WAN circuits, routing and switching, firewalls, DMZs, VLANs, and IP addressing and subnetting * Experience supporting business productivity and line-of-business applications, including installation, configuration, troubleshooting, and updates (e.g., MS Office, Adobe products, finance or HR tools, Autodesk applications). * Hands-on experience with IT asset management, including imaging, deployment, hardware inventory, and lifecycle replacement. * Ability to troubleshoot complex hardware and software issues, independently or with vendor support, and follow through to resolution. * Excellent communication skills, both written and verbal — able to clearly explain technical concepts to non-technical users and document procedures and solutions. * Ability to prioritize, manage, and execute multiple concurrent tasks in a dynamic environment with shifting priorities. * Strong sense of ownership and follow-through — demonstrates initiative and holds themselves accountable for deliverables. * Demonstrated ability to work independently with minimal supervision, while also being a collaborative team player who can work cross-functionally. * Customer service mindset — friendly, professional demeanor and a commitment to user satisfaction and technical excellence. * Willingness and ability to travel between Midtown Manhattan, Great Neck HQ, and local job sites as needed, sometimes on short notice. Preferred: * Experience in hybrid desktop/server environments or enterprise settings * Exposure to Power Automate, Power Apps, or SharePoint customization * Familiarity with Autodesk licensing and support and other construction related applications * IT certifications such as CompTIA A+/Network+, Google IT Support Professional Certificate, Microsoft Fundamentals. What You’ll Bring * A proactive, solutions-focused mindset * The confidence to represent end users and advocate for practical solutions * The discipline to self-manage while staying aligned with team goals * A calm, supportive attitude under pressure * A strong sense of ownership and pride in the technology experience you deliver Company DescriptionUni-Data & Communications, Inc. was formed in 1989 to service the IT infrastructure support needs of the financial services community. Uni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.Uni-Data & Communications, Inc. was formed in 1989 to service the IT \r\ninfrastructure support needs of the financial services community. \r\n\r\nUni-Data is a nationwide IT services company with several hundred full time employees, operating in 20 states. The company maintains three primary lines of business: Technical Services (IT outsourcing, staff augmentation, IMAC/break-fix, software packaging and distribution, PC/VDI deployments, project management); Managed Services (on-shore, NYC-based service-desk, Audio/Visual, SMB IT outsourcing); Uni-Data is a subsidiary of the Unity International Group, which is a conglomerate composed of electrical contracting, integrated maintenance, and IT services businesses.

Job Description Fairstead is a purpose-driven real estate firm dedicated to building sustainable communities across the country. Headquartered in New York, with offices in Colorado, Florida, and Washington DC, Fairstead owns a portfolio of more than 25,000 apartments across 28 states that includes 25,000 units under management. Fairstead's commitment to communities is realized through a comprehensive platform that leverages in-house expertise in acquisitions, development, design and construction, asset management, and property management. Fairstead's primary mission is to provide high quality housing to all regardless of income, and to make our stakeholders feel "Right at Home." We accomplish this through an empathetic and innovative approach, and by utilizing our interdisciplinary platform as an investor, developer, owner, and operator. Fairstead's Core Values: Innovation, Determination, Integrity, Humility, Empathy and Partnerships ResiBridge is an independent Internet Service Provider of low-cost connectivity options that empower communities to stay connected. Our mission is simple: provide seamless internet access through professional-grade routers, free installation, and unparalleled service. Currently serving portions of Maryland, Ohio, Kentucky and the New York City metropolitan area including Newark, New Jersey, ResiBridge is rapidly expanding to other cities across the US. We design, build, and manage a cutting-edge hybrid network comprising fiber-optic technology and high-capacity wireless links, optimized for multi-dwelling units (MDUs). Leveraging innovative technologies traditionally reserved for commercial applications, ResiBridge delivers exceptional performance and bandwidth, ensuring a superior customer experience from initial onboarding to ongoing support. At ResiBridge, we value innovation, collaboration, and customer-first solutions. We strive to create an inclusive and supportive workplace where every team member can thrive and make a meaningful impact. ResiBridge is seeking a highly skilled and field-savvy Senior Network Deployment Technician to serve as a technical leader and mentor to our field deployment team. You will set the standard for build quality, speed, and professionalism, working side-by-side with technicians to ensure efficient installations, accurate documentation, and exceptional service delivery across our growing broadband footprint. Responsibilities: • Serve as the "gold standard" technician, modeling best practices and high-quality workmanship in the field, • Mentor and coach deployment technicians, training them on procedures, tools, and technical standards, • Perform advanced installation and troubleshooting tasks for fiber and wireless deployments, • Lead complex installations, retrofits, or service calls requiring high attention to detail, • Review and ensure as-builts, photos, and documentation are completed correctly in the field, • Assist with field QC, validating cable runs, terminations, equipment configuration, and signal testing, • Coordinate with the Network Deployment Manager to ensure proper materials, tools, and manpower are available, • Represent ResiBridge professionally with residents, building staff, and property managers Requirements: • Experience: A minimum of 3-5 years of fiber optic, Coax, Ethernet or similar cabling experience. This includes extensive hands-on experience with the installation, testing, and maintenance of Cat-5/5E/6/6A cables, fiber optics, fiber connectors, patch panels, and rack equipment., • Technical Proficiency: Demonstrated expertise in the installation of internet broadband infrastructure is essential. Candidates must be proficient in all aspects of network cabling and infrastructure setup., • Licensing: A valid driver license is required for this position, • Technical Documentation: Ability to accurately create, read, understand, and follow detailed work orders, blueprints, and scope documents., • Schedule Flexibility: Must be willing and able to adapt to a flexible working schedule, which may include evenings and weekends to meet project deadlines., • Tool Proficiency: Familiarity with a variety of hand and power tools is essential for efficient and safe completion of tasks., • Physical Requirements: Comfortable working in confined spaces such as basements, electrical closets, shaftways, etc. The position also requires the capability of lifting up to 75 lbs and working at heights (ladders/rooftops)., • Customer Service Skills: Excellent communication and customer service skills, with the ability to explain technical details to non-technical stakeholders. Nice-to-Haves: While not required, the following qualifications will be considered a significant plus: Salary Range$70,000—$85,000 USD Diversity in backgrounds and experiences is key to Fairstead's success. Being an equal opportunity employer is a central tenet of our philosophy that shapes who we are and the communities we serve. Our goal is to ensure competitive total compensation that is commensurate with experience, location, and other market benchmarks. For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at

Job Description Onsite IT Technician- is responsible for providing local operational support for an office or group of offices. This position requires both excellent customer service and problem-solving skills. The candidate must possess a process and project orientated mindset and be efficient working individually as well as part of a larger team. The ideal candidate would be knowledgeable on a wide range of technology and adaptable enough to be able to leverage it against a wide range of technical issues. The candidate must be highly motivated and self-reliant individual with a desire to better themselves. Issues Management and Resolution • Analyze issues and formulate solutions, • Troubleshoot system, application and hardware issues, • Ensure customer is updated on ticket progress, • Work directly with customers to solve problems, • Utilize internal IT Knowledge Base to both provide and find solutions to known issues, • Use external information to research and resolve issues when needed, • Consistently update the ticket tracking system with status and fixes, • Perform routine system maintenance on laptops and desktops, • Track computer assets according to organizational standards, • Perform backups and restores, • Strong interpersonal skills with heavy focus on customer service, • Demonstrate sound written, oral and organizational skills, • Collaborate with local and remote teams using provided tools, • Consistently share solutions with peers, • Works effectively as an individual and as part of a team, • Complete assigned tasks on time, • Ability to follow documented commonly used concepts, practices, and procedures, • Ability to manage multiple constituencies, issues, priorities, projects and goals Work Schedule • Local travel between sites may be required, • Occasional travel to sites outside the local area may be required Education and Certifications • Minimum 1 year IT experience, • Experience delivering IT solutions within a corporate and/or enterprise environment, • Experience working in a mixed Mac and Windows environment Additional Skills • Experience in the Advertising and/or Marketing industry preferred, • Experience in centrally managed computer environments, • Experience supporting A/V environments not required, but is a plus • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!, • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!, • We Recognize Talent: We offer a variety of recognition programs for all levels of employees!, • Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. Applicants are prohibited from using real-time AI (Artificial Intelligence) tools, prompts, scripts, or real-time assistance (including but not limited to chatbots, AI-generated responses, or transcription-based tools) during any and all interviews over any forum or platform. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

Job Description IT Support Technician Company Overview: At NetCost Market, we strive to meet the highest standards. Fresh produce, value for money, and a uniquely positive shopping experience are the foundations on which we operate, bringing the complete shopping experience to the community. Job Duties and Responsibilities: The IT Support Technician serves as a key resource for employees, providing high-quality technical support and ensuring the functionality and efficiency of our IT systems. In this role, you’ll troubleshoot hardware, software, and network issues while delivering a smooth and reliable digital experience for users across all departments. IT Support Technician Responsibilities: • Provide remote and onsite technical assistance for store and office employees., • Monitor and respond quickly and effectively to requests received through the IT helpdesk., • Exhibit end-to-end ownership and provide pro-active status updates., • Ensure prompt response and escalation for all system outages and issues, providing updates to management and end users., • Document technical problems and their resolutions clearly and accurately., • Manage user accounts and permissions (Active Directory, Office 365)., • Assist with internal IT projects and initiatives., • Set up and configure hardware/software for new hires and resolve equipment issues., • Maintain and track IT inventory., • Provide training to users on new technologies and software., • Work on-call and provide other after-hours support based on demand. Required Qualifications: • 2–4 years of relevant IT support experience., • Experience in administrator level access to windows systems (Active directory; Office 365; Windows 10; Windows Server; Linux Server), • PowerShell scripting knowledge preferred., • Familiarity with Linux systems and basic command line operations., • Familiarity with network hardware and command line operations., • High level of proficiency in Microsoft Office 365 applications, • Strong PC and server hardware troubleshooting skills., • Excellent communication and interpersonal skills; able to explain technical concepts to non-technical users., • Reliable, self-motivated, and enthusiastic about supporting a growing organization.