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Job DescriptionDescription: Job Summary GenServe is seeking a highly skilled and experienced Generator Technician 3 to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech 3’s are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs. Key Responsibilities • Perform advanced diagnostics and repairs on commercial and industrial generator and associated systems., • Troubleshoot and service complex electrical issues, engine performance problems, and control system faults., • Conduct full system testing including load bank testing, frequency/voltage checks, and ATS operation validation., • Interpret and apply wiring diagrams, schematics, and technical manuals., • Lead or support large-scale emergency service response efforts., • Maintain complete and accurate service records, parts usage, and technical reports., • Provide support and guidance to Gen Tech 1 and 2’s., • Coordinate with project managers, clients, and vendors to ensure successful completion of work., • Promote and enforce GenServe’s safety practices and protocols at all job sites., • Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site., • Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation., • High school diploma or GED required; trade school or technical certification strongly preferred., • Minimum of 5 years’ direct experience in generator service and repair or related field, • Strong knowledge of major generator brands (Cummins, Kohler, Generac, CAT, MTU, etc.)., • Proficiency with multiple OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO is preferred., • Proficiency with diagnostic tools, multimeters, software interfaces, and load banks., • Valid driver’s license with a clean driving record., • Strong knowledge of NFPA 110, NFPA 70E and OSHA standards., • Physically able to lift 50+ lbs and work in field/outdoor conditions., • Must perform all duties and responsibilities of a Gen Tech 2., • Expert-level troubleshooting and repair skills for mechanical and electrical systems., • Strong leadership and mentoring abilities., • Excellent communication and customer service skills., • Ability to work independently and manage multiple service calls or projects., • High level of safety awareness and attention to detail., • Strong organizational and documentation skills., • EGSA Certification (Apprentice). Gen Tech 3 at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc. depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers. Why GenServe? • Industry leader in emergency power system service and support, • Competitive compensation and benefits, • Consistent year-round work, • Paid OEM and technical training programs, • Supportive leadership and long-term career growth opportunities, • Supportive, team-oriented work culture, • Technician Appreciation DaysRequirements:

Job DescriptionDescription: Job Summary GenServe is seeking a highly skilled and experienced Generator Technician to join our elite field service team. This position requires advanced expertise in diagnosing, repairing, and maintaining a wide range of generator systems, including diesel, natural gas, and propane-powered units, as well as complex automatic transfer switches (ATS) and control systems. Gen Tech 3’s are expected to work independently in the field, lead service projects, and support our Level 1 and Level 2 Gen Techs. Key Responsibilities • Perform advanced diagnostics and repairs on commercial and industrial generator and associated systems., • Troubleshoot and service complex electrical issues, engine performance problems, and control system faults., • Conduct full system testing including load bank testing, frequency/voltage checks, and ATS operation validation., • Interpret and apply wiring diagrams, schematics, and technical manuals., • Lead or support large-scale emergency service response efforts., • Maintain complete and accurate service records, parts usage, and technical reports., • Provide support and guidance to Gen Tech 1 and 2’s., • Coordinate with project managers, clients, and vendors to ensure successful completion of work., • Promote and enforce GenServe’s safety practices and protocols at all job sites., • Participate in on-call rotation and emergency response duties as needed and resolve equipment issues on-site., • Coordinate with dispatch to schedule multi-day service jobs and manage rental equipment for complex repairs, ensuring timely availability and efficient resource allocation., • High school diploma or GED required; trade school or technical certification strongly preferred., • Minimum of 5 years’ direct experience in generator service and repair or related field, • Strong knowledge of major generator brands (Cummins, Kohler, Generac, CAT, MTU, etc.)., • Proficiency with multiple OEMs including Generac, CAT, Cummins, Kohler, MTU, and ASCO is preferred., • Proficiency with diagnostic tools, multimeters, software interfaces, and load banks., • Valid driver’s license with a clean driving record., • Strong knowledge of NFPA 110, NFPA 70E and OSHA standards., • Physically able to lift 50+ lbs and work in field/outdoor conditions., • Must perform all duties and responsibilities of a Gen Tech 2., • Expert-level troubleshooting and repair skills for mechanical and electrical systems., • Strong leadership and mentoring abilities., • Excellent communication and customer service skills., • Ability to work independently and manage multiple service calls or projects., • High level of safety awareness and attention to detail., • Strong organizational and documentation skills., • EGSA Certification (Apprentice). Gen Tech at GenServe are on the path of advancement into roles such as Gen Tech 4, Service Manager, Sales Rep, Service Writer, System Integrations, etc. depending on performance, qualifications, and career goals. Continued OEM training and leadership development programs are available for high performers. Why GenServe? • Industry leader in emergency power system service and support, • Competitive compensation and benefits, • Consistent year-round work, • Paid OEM and technical training programs, • Supportive leadership and long-term career growth opportunities, • Supportive, team-oriented work culture, • Technician Appreciation DaysRequirements:

Job DescriptionDescription: About GenServe:? GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales, primarily serving commercial customers. Established in 1990, GenServe has the largest team of EGSA-certified technicians in the Northeast and a growing presence across the U.S. Through a combination of organic growth and strategic acquisitions, GenServe is rapidly expanding its national footprint as a one-stop shop for generator solutions.? Position Summary: As a Level 5 Generator Technician at GenServe, you are recognized as a master technician and a key leader in the field. This role requires expert-level diagnostics, repair, and system commissioning capabilities across all generator platforms and control systems. You will lead complex projects, resolve high-level technical issues, support engineering and sales teams, and mentor the next generation of technicians. Key Responsibilities: • Lead and perform advanced service, troubleshooting, and repairs on all generator systems, including diesel, natural gas, bi-fuel, and paralleling systems., • Act as a technical lead for complex installations, retrofits, and high-capacity generator applications., • Program and troubleshoot advanced PLCs, switchgear, load banks, and synchronization systems., • Provide expert diagnostics and root-cause analysis on recurring or critical failures., • Work closely with engineering teams to design and implement custom solutions for specialized customer requirements., • Oversee and verify commissioning of new systems, ensuring full operational compliance with codes and standards., • Commission new generator systems and controls, ensuring compliance with GenServe and industry standards., • Serve as a field resource and trainer for Levels 1 through 4 technicians., • Conduct advanced OEM and EGSA-level training within the company., • Write detailed technical service reports, including findings and recommended solutions., • Provide technical support and consultation to the sales, project management, and operations teams., • Maintain the highest safety and quality standards in all work performed., • Participate in a rotating on-call schedule, including evenings, weekends, and holidays, to respond to emergency service requests and ensure timely resolution of customer issues., • High school diploma or GED required; associate degree or higher in Electrical, Mechanical, or Power Generation Technology preferred., • Minimum 10 years of hands-on generator service experience, including commercial, industrial, and mission-critical systems., • EGSA Certified Technician – Journeyman., • Extensive experience with OEMs such as Generac, Cummins, Kohler, MTU, and CAT., • Expert in electrical theory, engine operation, paralleling systems, and control integration., • Strong knowledge of NFPA 110, NFPA 70E and OSHA standards., • Proven ability to lead large projects and coordinate with cross-functional teams., • Valid driver’s license with a clean driving record., • Excellent communication, leadership, and documentation skills., • Proficient with remote monitoring systems and network communications., • Experience leading field commissioning for multi-generator systems or data center infrastructure., • Proficiency in Paralleling Switchgear Systems., • Proficiency in SCADA, remote monitoring systems, and network configurations., • Primarily field-based with occasional office coordination., • Requires travel to job sites including remote and high-demand environments., • National leader in emergency power systems., • Competitive compensation and senior technician incentives., • Access to cutting-edge tools, diagnostic equipment, and OEM training., • Leadership opportunities and advancement pathways., • Supportive, safety-driven company culture. Requirements:

Job DescriptionDescriptionField Service Technician – Keep the Game Running! Jake's 58 Casino - Islandia, NY Are you hands-on, tech-savvy, and ready to work where the action happens? Join IGT/Everi as a Field Service Technician and help power the casino experience from behind the scenes! You’ll be the go-to problem solver supporting New York Lottery products, including cage systems and redemption kiosks. From maintaining network connections to performing repairs and troubleshooting, your work helps ensure systems operate smoothly and reliably. What Will You Be Doing? • Service and support New York Lottery products, including cage systems and redemption kiosks, • Perform installation, maintenance, and repairs on assigned equipment, • Troubleshoot hardware, software, and network connectivity issues, • Diagnose and resolve system issues to minimize downtime, • Ensure equipment operates reliably and in compliance with required standards, • Keep devices operating smoothly with proactive check-ins and maintenance, • Work both independently and as part of a supportive field team Skills & Qualifications for the Job: • High School Diploma or GED, • Ability to obtain and maintain a Gaming License (Everi helps with the application), • Availability for on-call shifts, including possible OT, weekends, evenings, and holidays, • A self-starter mindset—comfortable working solo after training, but collaborative when needed, • Basic Excel skills for paperwork and reports, • Experience with hardware, networks, or troubleshooting technical equipment, • A passion for learning new systems and tech on the go Why Us? Be part of a global leader in gaming and technology innovation. • Work alongside a diverse team of professionals passionate about creating meaningful solutions., • Access to professional development opportunities and career growth., • Competitive compensation and comprehensive benefits package., • A culture that values collaboration, creativity, and respect.At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That’s why the compensation range for this role is $28-$34/per hour, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements. #LI-TP1

Job Description The Senior Building Controls Technician will provide services related to the expansion, upgrade or replacement of building automation hardware and software for smart building infrastructure. The position will work independently to meet project requirements with limited supervision. The programmer will be responsible for programming, configuring, and testing of Direct Digital Control (DDC) building automation and control systems. Responsibilities/Duties: * Design and engineer control system hardware and software programming based on project plans, specifications, and other contract documents * Ability to program projects with various levels of complexity * Capable of performing network troubleshooting, database troubleshooting and repair programming * Collaborates with the engineering team on the system configuration, network and software requirements, graphics, programming, and sequences of operations * Develop and configure the sequence of operations, programming, graphics, database, network, and integrations into third party systems * Maintains accurate and thorough project documentation and redlines * Provides owner training as required by the project * Executes system commissioning and functional testing * Assist in installation of control hardware * Startup and commission new hardware installations * Provide project management assistance on projects as required, interfacing directly to customers * Supervise sub-contractors and suppliers as needed * Help educate lower-level technicians through on the job training as needed Required Skills * Excellent verbal and written communication skills * Proficient in Microsoft Office Suite or related software * Programming skills * Strong analytical skills * Strong interactive and communication skills * Strong troubleshooting skills * Experience with electronics and basic electrical circuits * Thorough understanding of and ability to use appropriate tools * Excellent customer service and ability to work well with others * Knowledge of DDC Control Theory and Applications as related to HVAC equipment * Strong knowledge of common DDC communications protocols such as but not limited to BACnet, LON, Modbus, etc. Required Experience/Education * At least 5-10 years of experience with programming, startup and commissioning of control systems * Niagara N4 certification * Experience with multiple manufacturers of controls a plus * Technical knowledge with installation of controls equipment and ancillary devices Physical Requirements * Physically able to climb overhead or crawl under spaces to complete jobs. * Must be willing to work at heights. * Must be able to lift up to 35 pounds at times. Salary Range: $80,000-$110,000

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Bonus based on performance, • Competitive salary, • Health insurance About Us B&L PC Solutions is a 27+ year MSP headquartered on Long Island with a growing presence in Tampa/St. Petersburg. We deliver IT support, cybersecurity, cloud services, and compliance-focused solutions for CPA firms, financial services, legal, and automotive dealerships. The Role We are hiring a Level 2/3 Senior IT Infrastructure & Network Engineer. This is a hands-on, on-site engineering role. You will be the escalation point for complex issues and the lead engineer on upgrades, rebuilds, migrations, and advanced troubleshooting. You must be confident, personable, and exceptional with clients. We are looking for someone who takes pride in being the person who gets it fixed not a ticket jockey. What you will do • Act as final escalation for servers, networks, virtualization, cloud, and security stacks., • Design, deploy, and troubleshoot Layer 2/3 networks (VLANs, STP, routing, VPN, policy)., • Perform Microsoft 365 tenant migrations, Exchange cutovers, and Teams/SharePoint deployments., • Lead on-prem server to cloud migrations and P2V/V2V migrations (VMware & Hyper-V)., • Support & administer Windows Server, AD, DNS/DHCP, Group Policy, Azure AD/Entra., • Manage, configure, and troubleshoot switching and firewalls (Fortinet, SonicWall, Meraki, etc.)., • Support BCDR platforms (Datto, Axcient) and test/validate DR runbooks., • Work directly with clients on-site; represent B&L professionally and confidently. Requirements • 35+ years in an MSP or multi-client environment., • Deep networking experience VLANs, routing, switching, VPNs, firewall rule design., • Expert Microsoft 365 admin skills., • Solid Azure experience identity, conditional access, hybrid, AADConnect, etc., • Advanced virtualization experience in at least VMware or Hyper-V (ideally both)., • Ability to lead projects and run point on technical execution., • Excellent personality, communication skills, ownership mindset., • Willingness to occasionally cover weekend or late-night maintenance windows (rare, but sometimes necessary for cutovers or critical incidents). Bonus / Preferred Experience • Fortinet NSE, Cisco CCNA, Microsoft certs, • SentinelOne, ThreatLocker, Blackpoint Cyber Benefits • Competitive salary (based on experience and proven technical ability), • Health insurance, • SIMPLE IRA with company match, • PTO + paid holidays, • We pay for certifications, and we expect ongoing skill growth, • Optional premium pay when weekend work is needed.

Job DescriptionDescription: JOB TITLE: RF Technician Job Summary: As a RF Technician, you will perform advanced RF/Microwave system testing, trouble shooting, and electro-mechanical diagnostics for sub-assemblies and high-level system assemblies. This ideal candidate possesses exceptional troubleshooting skills in RF technology and Analog/Digital circuits, with the ability to work independently or collaboratively in a dynamic environment. Key responsibilities: · Conduct testing and troubleshooting of RF/Microwave sub-assemblies and upper-level assemblies according to system specifications. · Develop test procedures and create documentation, including Data Sheets and Acceptance Test Procedures (ATP) · Perform evaluation, acceptance, and sell-off testing in compliance with in-house QA standards and government audits. · Assist in reverse engineering of RF based products and generate schematics from existing circuits. · Utilize commercial test equipment, including Spectrum Analyzers, Vector Network Analyzers, Power Meters, and Oscilloscopes, with proficiency. · Calibrate, maintain, and repair electronic test equipment and oversee the upkeep of the Environmental Testing Facility assets. · Maintain and manage the computerized calibration database for IM & TE (Inspection, Measuring and Test Equipment) assets. · Recall IM & TE due for calibration to ensure operational accuracy and compliance. · Work independently and as part of a team with minimal supervision to meet project deadlines and deliver high-quality results. · Collaborate with engineering team to resolve technical challenges and optimize performance. Required Qualifications: · Associate’s degree in Electrical Technology/Electronics or equivalent · Extensive experience (7+ years) in a fast-paced repair or production environment may be considered in lieu of formal education. · Proficient in the use of advanced RF test equipment, including Spectrum Analyzers, Vector Network Analyzers Power Meters and Oscilloscopes. · Experience in developing and documenting test procedures. · Strong analytical, organizational and communication skills. Preferred Qualifications: · Familiarity with ESD handling protocols and production safety standards. · Experience with Power Amplifiers and Low Noise Amplifiers. Why Join U.S Dynamics Corporation? At U.S Dynamics Corporation, you will be a part of a supportive and innovative environment that fosters growth and values your professional development. We offer competitive compensation, comprehensive benefits, and opportunities for advancement. Join us in shaping the future with your talent and expertise. Requirements:

Job Description Title: Sterile Processing Technician Shift: Evening 03:00:00 PM - 11:00:00 PM Duration: 13 weeks Guaranteed hours: 36/week Facility: Northwell Health - Bethpage Location: 1001 South Oyster Bay Road, Bethpage, NY 11714 Requirements: Sterile processing certification (CRCST or CSPD– must not expire during term of assignment High School Diploma or equivalent, required 1.5+ years’ experience accepted if tertiary experience, 2+ years’ experience if not Company DescriptionLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

Job Description Job details and responsibilities : Title : Sterile Processing Technician Duration: 8 weeks with possible extension Shift : 07:00:00 AM - 03:00:00 PM Guaranteed Hours: =37.5Hrs Location : 1001 South Oyster Bay Road, Bethpage, NY 11714 Requirements : Sterile processing certification (CRCST or CSPD– must not expire during term of assignment High School Diploma or equivalent, required 1.5+ years experience accepted if tertiary experience; 2+ years experience if not Traveler’s rate : W2 Pay Rate RT (Regular Time) W2-$ 16/hr Weekly Stipend :$950 Gross Weekly :$1550 Company DescriptionLanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.

We are seeking a skilled Telecommunications Technician to join a leading provider of advanced network solutions. This role focuses on the installation, configuration, troubleshooting, and maintenance of optical transport and DWDM networks across customer premises, COLO, and data center locations. The ideal candidate will have hands-on experience with Cisco MPLS, Ciena 6500 optical systems, ROADM, SONET networks, and dark fiber OTDR testing. Minimum Qualifications: • 5+ years of experience in installation, provisioning, and repair of telecom equipment., • Strong understanding of Ethernet, DWDM, CWDM, WAN/LAN, and TCP/IP applications., • Hands-on experience with Ciena 6500 series (provisioning, alarms, optical power management)., • Proficient with OTDRs (EXFO, JDSU, VeEx) and associated testing/reporting tools., • Knowledge of DWDM systems, optical theory, and fiber characterization., • Familiarity with Netcracker a plus., • Proficient in Microsoft Office Suite., • Install, configure, and maintain Ethernet, DWDM, CWDM, and ROADM technologies using Netcracker designs and provided M&Ps., • Travel to remote sites and data centers for equipment installation and maintenance., • Perform OTDR, power meter/light source, and insertion loss tests on dark fiber networks; analyze OTDR traces to identify faults and anomalies., • Execute cabling labeling, patching, and cross-connects in telecom rooms and data centers., • Coordinate with Engineering & Activation teams for circuit turn-ups, migrations, and troubleshooting., • Document test results, fiber layouts, equipment configurations, and work orders., • Provision, test, and turn up network facility circuits in Data Center and COLO locations., • Ensure compliance with safety standards, regulations, and company policies., • Connect AC/DC power to telecom equipment and verify backup battery functionality., • Participate in on-call rotation and work flexible hours as needed.

Job Title: NOC Technician – Telecom Networks Location: Melville, NY | Rochester, NY | Doral, FL Shift: Friday–Monday, 2 PM–1 AM (1-hour lunch) Role Summary: Monitor and maintain nationwide telecom networks. Respond to alarms and outages, perform initial troubleshooting, and escalate issues to engineers to ensure continuous network operations. Key Responsibilities: • Monitor network dashboards for alarms and outages, • Perform basic diagnostics and initial triage, • Create, track, and manage incident tickets, • Escalate complex issues to engineering teams, • Communicate updates to internal teams and customers, • 1–2 years telecom/network experience, • Knowledge of fiber networks, IP routing, Layer 2/3, and BGP a plus, • Strong problem-solving and communication skills, • Ability to work evening/weekend shifts

Job Description Company: Schultheis & Panettieri, LLP Position: IT Network Systems Field Technician Job Location: Hauppauge, NY Salary Range: $75,000-$80,000 Schultheis & Panettieri, LLP is looking for a full-time IT Field Technician to service our small and medium-sized clients. The right candidate will exhibit a positive attitude while taking responsibility for providing timely service and support to our diverse client base. This position may require the consultant to travel locally up to 40% of the time visiting client sites to perform IT support. IT support will include desktop support and network administration on Microsoft-based servers, workstations, firewalls, backups and all associated hardware and software. This position will allow you to hone your project management skills by participating in the new project life-cycle from inception including the research, design, documentation, configuration, and execution of the projects. The prospective candidate must be detail-oriented, possess excellent communication skills, and will be expected to continue developing their skills while servicing clients in the Long Island & New York metropolitan area. Ideal candidate would be willing to work out of both our Hauppauge, NY and Floral Park, NY offices. Responsibilities • Provide end users' with computer hardware & software help desk support, • Troubleshoot and resolve issues on servers, workstations and network infrastructure, • Setup and configuration of workstations, printers, scanners, etc., • Assist with software upgrades, • Setup and configuration of firewalls, routers, backup devices., • Setting up Hyper-V hosts and servers Knowledge of: • Windows Server Operating Systems, • Firewalls, Routers, and other network devices, • Network Server technology and infrastructure., • Microsoft Office Suite and other standard desktop applications, • Managed Services software. (Labtech, Connectwise), • Backup technologies and Antivirus applications (Datto, Webroot, Avast), • Group Policy and Active Directory, • Microsoft Hyper-V - VMware Virtualization Solutions., • VPN environments including DNS, and TCP/IP, • Ability to continually adapt in a dynamic, fast paced, highly rewarding environment., • Ability to independently analyze problems and provide workable solutions, • Excellent communication skills Schultheis & Panettieri provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionNRI North America is looking for a qualified Computer Support Technician to join an elite professional services organization. We have opportunities available at many of our Suffolk County locations. We are seeking a full-time (5-days per week) resource capable of performing IT support activities. The resource will be responsible for working directly with our K-12 clients including students, staff, and school district administrators. Responsibilities· Job responsibilities may vary based on client needs.· Respond to help desk tickets and assist users with hardware and software issues, providing prompt and courteous support.· Diagnose and resolve technical problems related to computers, printers, network connectivity, and other IT equipment.· Set up and configure computers, peripherals, and software applications for new and existing users.· Perform regular maintenance and updates on systems and software, ensuring optimal performance and security.· Maintain accurate records of support requests, resolutions, and inventory of IT assets. Update knowledge base articles for common issues.· Assist in monitoring and maintaining network infrastructure, including routers, switches, and access points.· Provide training and support to users on new software and technologies, enhancing their technical skills and efficiency.· Work closely with other IT team members on projects, upgrades, and system improvements. Knowledge, Skills, and AbilitiesRequired· Associate’s degree in information technology, Computer Science, or a related field.· 1-3 years of experience in IT support or a related role.· Strong understanding of computer systems, mobile devices, and other technology products.· Proficiency in troubleshooting hardware and software issues in Windows and macOS environments.· Knowledge of networking concepts (TCP/IP, DHCP, DNS) is preferred.· Excellent communication and customer service skills.· Strong problem-solving abilities and attention to detail.· Ability to work both independently and collaboratively in a team environment. Preferred· Relevant certifications (e.g., CompTIA A+, ITIL) Competency Requirements · Builds strong client relationships and delivery client centric solutions.· Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.· Holds self and others accountable to meet commitments.· Builds partnerships and works collaboratively with others to meet shared objectives.· Gains the confidence and trust of others through honesty, integrity, and authenticity.· Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Work EnvironmentThe position will be responsible for working directly on site with our K-12 clients including customers, client staff and administrators. Benefits You'll love working at NRI not just for the usual benefits, but for our environment and culture! You'll work with a great group of people in a highly collaborative team and results oriented atmosphere. You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle. You’ll work with large, sophisticated, and progressive clients throughout North America. We provide a comprehensive benefits program including: Health, Vision, and Dental Insurance, Life Insurance, Health/Dependent Care Flexible Spending, 401(k) Plan, Short-Term and Long-Term Disability Coverage, Generous Vacation and Flex Time Off Programs, Company Paid Holidays, and Training and Development Opportunities. Notices The above description is intended to describe the general nature and level of work performed by individuals assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, or experience required of individuals in this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities. NRI North America is proud to be an Equal Opportunity/Affirmative Action employer. NRI North America will accept applications on an ongoing basis. NRI North America will consider qualified candidates with criminal histories in a manner consistent with The Los Angeles Fair Chance Initiative for Hiring Ordinance. If you require reasonable accommodation in completing an application, interviewing, or otherwise participating in the hiring process, please direct your inquiries to . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description The Help Desk duties which may include, but are not limited to: Providing outstanding customer service for Tier 1 service requests, incidents, and problems reported by Clients. The Technician will troubleshoot and resolve technical and procedural issues in an efficient and timely fashion over the phone, in person and through remote connectivity software. Help requests will come from our clients through email, phone calls, or the help desk system. The Help Desk Technician will ensure that all Service Desk requests, incidents, and problems are entered into ticket tracking system with accurate, detailed information. This position is also responsible for procurement, issuance, tracking of new and/or replacement computers/peripheral devices for customers as needed, ensuring replacement device is working properly. Must be able to work flexible hours with the understanding that workdays can be in excess of normal hours and some weekend and holiday work may be required. Responsibilities: • Help Desk or Service Desk experience, • Fundamental Client Network configuration and troubleshooting using TCP/IP over Ethernet, Wireless Networking and WAN, • Printer installation, maintenance, and troubleshooting, • Installation, management, and support of Malware removal tools (anti-virus, anti-spam), • Maintenance and upgrades of desktop PCs, thin clients, peripherals, laptops and the software that they contain Provide hardware and software technical and procedural support to external clients, • Knowledge and hands-on experience with the following: Operating Systems: Windows 2008/2012 Server, Windows XP/7, and Windows 8.1., • Windows Server Activate Directory Experience (Create, Edit and Delete Users Accounts, Unlock Account, Group, Permissions), • Microsoft Exchange Knowledge, • Working knowledge of remote connectivity technologies such as Citrix, VMware View, Team Viewer, VNC and Microsoft Remote Desktop Required Experience and Qualifications: • Associate’s degree or currently enrolled in a IT related degree program; experience may be substituted for education, • Entry Level with 1-2 years’ Experience in related field, • Effective customer service, and verbal and written communication skills Strong organizational and analyzing skills, • Ability to work independently and as part of a team, • Professional attitude, self-motivated, strong work ethic and the ability to work in a fast-paced and dynamic environment, • Be committed to Ozkar Services mission, and be willing to go above and beyond, • Ability to be “on call" and “on standby" in relation to the workload, • Ability to complete on-the-job and/or classroom training in order to remain competitive in Information Technology field., • Working Knowledge on Ticketing System ConnectWise and Management Console LabTech, • Must be able to Multitask in stressful office environment, • Technical Certification Requirements: Comp-TIA A+, Comp-Tia Network +, Microsoft MSCE, Cisco CAN Work Environment: • Employee must be able to travel to other work sites as required, • Must be able to lift 75 lbs