Level I Helpdesk Technician
hace 13 días
Purchase
Job Description Job Title: Level I Helpdesk Technician Location: Westchester NY Schedule: Full-time, Monday–Friday, 7:30 a.m.–3:30 p.m. ET Launch Your IT Career in a Role That Matters Acture Solutions is looking for a dedicated and service-minded IT Level I Desktop Technician to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment. What You’ll Do As a Desktop Technician, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Helpdesk Supervisor and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include: • Providing responsive first-level support for desktop, software, and application-related issues, • Diagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applications, • Supporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipment, • Managing support tickets, ensuring accurate documentation and timely resolutions, • Escalating unresolved problems to higher-tier support as needed, • Assisting in new hardware and software deployments, system imaging, and configuration, • Offering user guidance and training on everyday tech tools, • Performing basic network troubleshooting, including connectivity and printer access, • Maintaining inventory of IT assets and support documentation, • 1–3 years of desktop/application support or relevant technical support experience, • Experience with Microsoft, Apple, and Google platforms, • Strong hardware support skills for PCs, laptops, printers, etc., • Familiarity with networking, connectivity, and printer troubleshooting, • Ability to manage help requests using a ticketing system, • Excellent problem-solving, analytical, and communication abilities, • Experience working with or supporting educators is a plus, • Capable of working independently and collaborating with a team, • A customer-first mindset with a passion for helping others, • Detail-oriented, organized, and eager to grow professionally, • Ability to lift and move computer equipment as needed Why Join Acture Solutions? At Acture Solutions, we don’t just support IT—we support people. We prioritize a “people first” culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference. What We Offer • Competitive salary: $45,000–$60,000 annually (commensurate with experience), • Medical insurance with zero monthly premium option, plus vision and dental coverage, • 401k plan and generous paid time off, • Paid time off aligned with school holiday closures and generous DPTO policy, • Employee Assistance Program (EAP) Mon-Fri Onsite 7:30 AM-3 30 PM Eastern Standard Time