SwiftX Inc.
Regional HUB Line-Haul Dispatcher
2 days ago
Avenel
Job Description Position Summary The Regional Line-Haul Dispatcher is responsible for daily Line-Haul Line-Haul transportation scheduling, routing, and operational coordination within the assigned region HUB. This role ensures on-time departures, delivery performance, and real-time communication between warehouse operations, carriers, and the national fleet team. The dispatcher will play a key role in balancing service quality, cost efficiency, and resource utilization across regional and national networks. Key Responsibilities • Daily Dispatch & Operations Management-, • Plan and execute daily dispatch schedules for line-haul and feeder routes within the assigned region., • Monitor driver check-in, loading, departure, and arrival status; address any in-transit issues such as delays, vehicle swaps, or accidents., • Coordinate with warehouse and operations teams to ensure smooth loading/unloading and minimize dock congestion., • Capacity Coordination & Carrier Management, • Collaborate with the Fleet Department to allocate available capacity, including primary, backup, and emergency carriers., • Track carrier performance (on-time rate, communication response, cargo handling, etc.) and provide feedback for performance evaluation and penalty/reward recommendations., • Support new carrier on boarding, contract execution, and payment documentation., • Cost & Time Performance, • Monitor route performance metrics including CPM (Cost Per Mile), on-time delivery rate, and asset utilization.- Identify route optimization opportunities to reduce empty miles, idle time, and waiting costs., • Support the regional and national teams with data for performance reviews and cost analysis., • Exception Handling & Communication, • Log and handle first-level operational exceptions such as shipment delays, damages, or driver no-shows., • Escalate severe or recurring issues to the Fleet Department with detailed event reports., • Coordinate with customer service and warehouse teams to ensure timely issue resolution and client communication., • System & Data Management, • Use the company’s TMS or dispatching platform for job assignment, GPS tracking, and data entry., • Generate daily/weekly operational reports and route performance summaries., • Verify shipment and delivery data with finance for billing and payment reconciliation., • Cross-Functional Collaboration, • Maintain effective communication with the warehouse, customer service, and finance teams. Morning 8:00 AM– 4:30 PM (Flexible or night shifts during peak periods). Night 4:00 PM– 0:30 PM (Flexible or night shifts during peak periods). Requirements Education: Associate degree or above, preferably in Logistics, Transportation Management, or Supply Chain. Experience: • Minimum 1 year of dispatching or fleet coordination experience., • Experience in line-haul or LTL operations is a strong plus. Technical Skills: • Proficiency in TMS, Excel, and GPS tracking tools., • Strong analytical and communication skills., • Familiarity with U.S. interstate routes (e.g., I-5, I-10, I-80) preferred. Personal Attributes: • Highly organized, proactive, and detail-oriented., • Able to handle high-pressure situations and shift priorities quickly., • Willing to work night or weekend shifts during peak seasons