Veterinary Front Office Receptionist
3 months ago
Fanwood
Job DescriptionJoin Our Team as a Veterinary Front Office Receptionist / Customer Service Representative at Fanwood Animal Hospital! Fanwood Animal Hospital in Fanwood, NJ, is looking for a friendly, compassionate, and organized Veterinary Front Office Receptionist / Customer Service Representative to join our team. If you love helping people and their pets and are eager to be part of a supportive, team-oriented environment, we’d love to hear from you! As a Veterinary Front Office Receptionist / Customer Service Representative, you’ll play a vital role as the first point of contact for our clients. Your responsibilities will include warmly welcoming clients and patients, managing phone calls and appointment scheduling, assisting with client communications, processing payments, and ensuring a smooth and positive experience for every pet owner who walks through our doors. Pay Range: $16-$17 / hour Why Join Us? At Fanwood Animal Hospital, we have built a welcoming and supportive environment where our team can thrive and grow. We are proud to offer both exceptional veterinary care and a workplace culture that values collaboration, learning, and a strong sense of community. • Be the first smile clients see – Welcome pets and their families, making every visit warm and positive., • Reliable support – Be part of a collaborative, compassionate team dedicated to working together and supporting one another in every aspect of the hospital., • A culture that cares – From professional development to personal well-being, we are committed to making Fanwood a place where you can build a career, not just a job. About Fanwood Animal Hospital: For over 50 years, Fanwood Animal Hospital has been dedicated to caring for the pets of Fanwood, Scotch Plains, Plainfield, and Westfield with compassion and trusted high-quality veterinary care. While much has changed in medicine over the decades, our commitment to your pet’s health and well-being has always remained the same, combining experience you can count on with the latest in modern care. Our team takes pride in providing personalized, high quality veterinary services, ensuring every pet receives the attention and compassion they deserve. Beyond our hospital doors, we are proud to support local rescue organizations and help pets in need find loving homes. At Fanwood Animal Hospital, we treat every animal as if they were our own, and we are honored to welcome you and your pets as part of our family. Benefits: • Paid Time Off, • Medical, Dental, Vision with a Health Savings Account*, • Employee Assistant Program available 24 hours a day, 7 days a week*, • Supplemental Life Insurance & AD&D Insurance*, • 401K Plan with Generous Employer Match, • Maternity Leave *, • Bereavement Leave, • Life, Short Term, & Disability Insurance*, • Discount Programs, • Discounted Veterinary Care, • On-Demand Pay Options, • Referral Bonus Career Enhancement Benefits:, • The opportunity for full tuition payment to attend Penn Foster's veterinary technician program*, • Access to Zoetis Clinical & Professional Program and Events, • Manage and oversee waiting room- greet entrants, interact with waiting clients, manage client complaints, • Prepare invoices and estimates, • Take payments and print receipts, • Take digital photos of patients and send them along for use in FB, • Maintain the printers, paper stock and toner cartridges, • Manage and monitor Demandforce activities (appointment requests), • Manage InTouch Mobile text reminders, • Monitor Facebook activities, • Take phone messages and monitor the prescription/food order extension, • Enter new clients/patients into the database and add scanned documents to patient histories, • Explain CareCredit and guide clients through the process, • Understand account payable and monthly statements, • Manage end-of-day accounting, • Call in written prescriptions to a pharmacy, • Complete all relevant medical records entries for patients for which you’re responsible, • Assist in stocking exam rooms/treatment/surgery/radiology rooms as necessary, • Help monitor inventory, rotation and expiration dates and report needs as requested, • Assist in ordering of food/supplies/medications as requested, • Assist in maintenance of areas both inside and outside of hospital (floors, walks, parking, runs, etc.) Required Skills, • High School Diploma, GED, or suitable equivalent, • At least one year experience preferred, • Strong customer service skills, • Ability to communicate effectively, • Ability to lift up to 50 pounds, • Basic math and writing skills, • Basic understanding of the work we do/love animals, • Be able to use and understand basic medical terms, • Understanding of vaccinations, basic laboratory tests, common diseases and pet behavior, • Knowledge of computer software (Infinity and Office programs)