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  • Support Engineer
    Support Engineer
    4 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Solar Development Associate
    Solar Development Associate
    11 days ago
    Full-time
    Manhattan, New York

    About Delaware River Solar Delaware River Solar is the leading greenfield community solar developer in New York State. Since 2016, DRS has successfully developed 95 operating projects totaling 415 MW dc. Job Description The Solar Development Associate role will be responsible for managing all aspects of early-stage project development. This position will work as part of a small team responsible for finding new project opportunities, analyzing interconnection viability, carrying out in-depth feasibility reviews, and overseeing all aspects of their development. The candidate will be expected to communicate with landowners as well as the local utility regarding electric capacity studies. This role requires consistent task management, keen problem-solving skills, and a desire to take initiative. Ideal Candidate You are a curious, motivated, detail-oriented individual excited by the opportunity to create new solar energy and battery storage projects in New York State. Preferably has work experience since graduating college. Key Responsibilities: Research local laws to determine rules and regulations related to solar development. Use GIS mapping tools to find new land origination opportunities. Qualify properties to determine suitability for solar development. Coordination with in-house and third-party engineering. Submit interconnection applications to respective utilities. Analyze engineering reports to determine interconnection feasibility. Organize and track important due dates and project information on Smartsheet. Evaluate and consolidate recommendations for Leadership. Communicate with land agents/landowners. Desired Qualifications & Skills: 1-3 years of work experience. Knowledge or desire to learn about the solar industry and the intricacies of project development. Detail-oriented mindset and ability to manage multiple tasks simultaneously. Advanced organizational skills for project-based tasks. Adept at conceptualizing and implementing standard processes. Experience with transmission and distribution-level interconnection. Basic electrical engineering knowledge recommended, but not required. Knowledgeable about the current state of the renewable energy industry. Excited to contribute to team and company efforts. Knowledge and desire to qualify and develop standalone battery energy storage. Location: Midtown, New York City office In-office Monday-Thursday; Fridays optional remote Compensation & Benefits: $60,000 - $90,000, Depending on experience Health & Dental care, 401k matching Job Type: Full-time Pay: $60,000.00 - $80,000.00 per year Work Location: In person

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  • Sales / Purchasing Agent
    Sales / Purchasing Agent
    1 month ago
    Full-time
    East Flatbush, Brooklyn

    Job Description: Sales / Purchasing Agent Pro Aire Design Consultants Position Summary Pro Aire Design Consultants is seeking a motivated Sales/Purchasing Agent to manage client inquiries, support sales activities, and handle purchasing tasks for HVAC-related products and services. The ideal candidate is organized, proactive, and experienced in coordinating with vendors, contractors, and clients. Key Responsibilities Sales Support • Handle incoming inquiries from clients regarding HVAC products, services, and project requirements., • Prepare and send quotations, proposals, and sales documents., • Follow up on leads to convert inquiries into sales opportunities., • Maintain accurate records of client interactions, sales activities, and pipeline updates., • Source materials, parts, and equipment from approved suppliers., • Request and negotiate price quotations with vendors to obtain the best value., • Process purchase orders, monitor deliveries, and ensure timely arrival of materials., • Maintain an updated database of suppliers, price lists, and inventory items., • Work closely with the engineering and project teams to understand material specifications needed for HVAC projects., • Track purchase orders, delivery schedules, and incoming shipments., • Resolve issues related to delayed deliveries, product availability, or pricing discrepancies., • Maintain organized records of sales and purchasing transactions. Qualifications • Previous experience in sales, procurement, purchasing, or supply chain preferred., • Knowledge of HVAC products, construction materials, or engineering supplies is a strong advantage., • Strong negotiation and communication skills., • Detail-oriented with excellent organizational and multitasking abilities., • Proficient in MS Office (Excel, Word, Outlook)., • Ability to work independently and in a team environment. Work Hours & Environment • Full-time position, • Fast-paced environment working with clients, suppliers, and internal teams, • May require occasional field visits or supplier coordination Preferred Skills • Strong customer service skills, • Ability to handle pressure and meet deadlines, • Basic understanding of technical specifications for HVAC systems, • Reliable, proactive, and resourceful attitude

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  • Technical Support Engineer
    Technical Support Engineer
    1 month ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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  • Project Manager - Ground Up Construction
    Project Manager - Ground Up Construction
    2 months ago
    $130000–$145000 yearly
    Full-time
    Hackensack

    Job Summary: We have multiple openings for Senior Project Manager, roles. These positions are responsible for overseeing wood-frame over-podium luxury residential construction projects. Based in Hackensack, New Jersey or Poughkeepsie, NY the role requires strong expertise in value engineering, budget management, adherence to strict schedules, and proficiency in construction management software such as Procore and Microsoft Project. Key Responsibilities: Project Oversight & Strategic Planning: • Oversee all project phases from initiation to completion., • Develop and execute detailed action plans, including schedules, resources, and work plans, adhering to value engineering principles Budget & Cost Control: • Ensure strict adherence to the budget through cost-saving strategies., • Monitor financials and make necessary adjustments to maintain budget alignment. Risk Management & Safety: • Identify and mitigate potential project risks., • Ensure compliance with OSHA and safety regulations specific to wood-frame over-podium construction. Negotiation & Scope Development: • Lead contract negotiations and develop scopes of work., • Respond to RFQs with detailed and competitive proposals. Stakeholder & Team Management: • Coordinate with project stakeholders and lead cross-functional teams., • Ensure effective communication and collaboration across all project phases. Schedule Management: • Maintain strict adherence to the project timeline., • Coordinate activities to avoid delays and ensure project milestones are met. Technology Proficiency: • Utilize project management tools such as Procore and Microsoft Project., • Stay up to date with relevant construction technologies. Wood-Frame Over Podium Construction Expertise: • Oversee luxury residential construction, ensuring high standards., • Ensure proper use of construction techniques and materials. Qualifications: • Bachelor’s degree in construction management, architecture, engineering, or a related field., • 5 to 10+ years of project management experience, ideally in luxury multi-unit, wood-frame residential construction, with the specific requirement depending on the level of the position., • Strong communication, negotiation, and team management skills., • Proficiency in using Procore, Microsoft Project, and other relevant construction technologies., • In-depth knowledge of value engineering and budget management., • Proficient in Procore and Microsoft Project Additional Requirements: • Strong knowledge of OSHA regulations and a commitment to safety. Work Environment: • A mix of office work and on-site project management., • Travel is required for project supervision and coordination. About The O'Neill Group: • The O'Neill Group is a leading firm in the real estate development sector, known for our innovative approach to land use, zoning, and planning. We pride ourselves on our collaborative culture, commitment to excellence, and our contributions to sustainable and community-focused development. Qualified candidates are encouraged to apply by submitting a resume, cover letter, and any relevant project portfolios

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