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Job Description Universal Member Service Representative Summary Serve as a liaison between our membership and the credit union. Provide member service by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, professionally handle member’s daily inquiries/needs, maintain accurate transactional records and cash handling. Provide a variety of transaction services to members including loan processing, closing, and disbursal. Candidate must be bilingual, with fluency in Spanish Responsibilities ➢ Greet and welcome members to the credit union in a courteous, professional and timely manner, providing prompt, accurate, and efficient member transactions ➢ Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine share drafts/checks for proper endorsement, and review ATM IP-Hub checks for proper processing. ➢ Cash share drafts/checks and process withdrawals and deposits accurately. Pay out cash making sure proper verification is completed and signatures are verified. ➢ Promote, explain, and cross-sell marketing promotions and credit union products services such as, certificate of deposit/rates, ATM/debit, reloadable and gift cards and online banking/mobile banking products. ➢ Maintain a thorough knowledge of policies, procedures and trends in the credit union industry, with attention to the Bank Secrecy Act, Patriot Act and Robbery procedures. ➢ Balance cash drawer at the end of the shift; research and resolve any discrepancies by following procedures/policy. ➢ Set up New Consumer and Business Accounts and provide members with all necessary information for membership. Service existing accounts; identify and promote products and services that would best meet their financial needs. ➢ Process all types of consumer loans, e.g., personal, auto, overdraft, business and secured loans. ➢ Provide basic mortgage information to members and submit mortgage applications through the Greater Alliance web site. ➢ Process Stop Payments, wire transfers etc. ➢ Have the availability to: • Assist other branches, • Assist with opening/closing of the branches., • Assist with Home Equity closings, • Training buddy for new hires ➢ Respond to members’ requests, problems, and complaints, resolving issues, and/or directing them to the appropriate person for specific information and assistance. May handle more complex questions and problems for other Member Service Representatives. ➢ Up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations ➢ Approve member exceptions and authorize service fee refunds to members when necessary. ➢ Other duties as assigned. Qualifications ➢ Six months to two years of similar or related experience ➢ High school education or GED Competencies ➢ Teller Balancing Record ➢ Job Knowledge ➢ Member Focus ➢ Appearance & Grooming ➢ Attendance ➢ Policy Compliance We offer a competitive salary and comprehensive benefits package to all our employees, including: • 401K, • Bonuses To apply please submit a copy of your resume! Greater Alliance Federal Credit Union is an Equal Opportunity Employer.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. The Provider Experience at Charlie Health: • Flexibility: Our virtual program allows our nurse practitioners the ability to work from home or wherever they are most comfortable., • Support: All of our nurse practitioners receive support from a full time Admissions and Assessment team so they can focus on what matters most–providing exceptional care to our clients., • Ability to Develop Strong Relationships with Incredible Clients: We may be biased, but we think our clients are incredible. We allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing., • Collaboration: All Charlie Health nurse practitioners participate in case discussions, which allow you to leverage the expertise of others to develop new skills and think outside the box., • Free CEUs: Charlie Health provides all clinical staff with access to free, online CEUs to meet licensing requirements and explore topics of interest Given the exceptional growth of its business, Charlie Health is adding Nurse Practitioners to the team. The Nurse Practitioners will partner with the Medical Directors, Chief Medical Officer, and the medical team to assure the highest quality of patient care, including comprehensive evaluations, patient consultations, and ensuring compliance with medical and clinical policies and procedures. We're a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. Responsibilities • Provides direct patient care for medication management, diagnostic evaluations and medical assessments, • Provides patient education regarding medications, risks, benefits and reasonable outcome expectations., • Works diligently with support staff to ensure proper patient communication and follow up, • Participates in treatment team meetings, • Assists Medical Directors with patient-facing tasks as needed, • Perform other duties as assigned by Medical Director, • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice, • Ability to support the Charlie Health team on a contract, part-time, or full-time basis; remote friendly, • Masters of Science in Nursing with a Psychiatric/Mental Health emphasis from an accredited program, • Must be licensed as a Psychiatric Mental Health Nurse Practitioner (PMHNP), • 3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred, • Experience working with a wide range of ages, including children, teens, young adults, and adults clients, • Commitment to delivery of high-quality, cost-effective health care, • Ability to communicate and work proficiently with medical staff, patients, clinical support and administrative staff, • Proficiency in use of electronic health records At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all clients. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description Summary: The Digital Onboarding Specialist is a contact center agent that is an individual contributor who builds and maintains positive relationships with clients, that is committed to excellence through attention to detail and accuracy. Through a client centric, consultative and educational approach, the Digital Onboarding Specialist will build trust and rapport that will deepen client relationships and provide opportunities for revenue generation and client retention. Job Responsibilities: Online Account Opening Fulfillment • Manages the Online Account Opening workflow to ensure a seamless client experience which includes the following:, • Processes, approves and supports all phases of the online application process., • Identifies potential fraud patterns within the account opening process and escalates to management and appropriate departments (Risk Management, Fraud and BSA) with a sense of urgency., • Ensures all accounts are opened within CIP/compliance requirements., • Provides guidance to clients through the account opening journey via an omnichannel to reduce client friction and optimize the digital experience., • Ensures the security of client information and minimizes financial losses to the bank by following all account opening policies and procedures, performing client verification, eliminating social engineering, and identifying fraudulent and suspicious attempts for account takeover and identity theft, while also capturing critical client data., • Receives telephone inquiries from customers, as well as contacts through alternative channels., • Effectively manages large amounts of incoming calls., • Identifies and resolves issues, concerns, and requests for information regarding the Bank’s products and services to the satisfaction of the customer., • Utilizes appropriate technology and resources to effectively manage each customer interaction and strives for the goal of first call resolution., • Projects a professional image to the customer, ensuring that all customer service protocols are demonstrated in each interaction., • Minimum 2 years of client facing banking experience., • Extensive knowledge of digital channels and offerings (Digital Insight, FIS Bill Pay, Compass for Zelle, Ensenta for Mobile Deposits, CWSI for Card Payment Capabilities)., • Extensive knowledge of digital and mobile devices, operating systems and browser configurations., • Candidate must have a proven history of exhibiting strong attention to detail., • Excellent interpersonal and communication (verbal and written) skills., • Strong time management and organizational skills., • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays.

Job DescriptionWhy Charlie Health? Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you. At Charlie Health, we prioritize an exceptional employee experience. Our Operations team handles all of the administrative complexities, so our clinicians can focus on what they like to do best: providing high-quality mental health care. We also believe clinicians deserve an exceptional compensation and benefits package. In addition to market-leading compensation, we offer a ton of benefits: • 401K with matching, • Wellness stipend, • Medical, dental, and vision insurance, • Free online CEU trainings, • Malpractice liability insurance, • Competitive compensation for your session work and administrative work, • A full caseload of motivated clients, • Dedicated business support from Operations, HR, and IT professionals, • 24/7 Employee Assistance Program to support mental health and a balanced lifestyle, • Opportunity for cross-licensure sponsorship if eligible, • Transparent scheduling - know your schedule ahead of time, • PTO includes: vacation, sick leave, and certain federal holidays We're hiring independently-licensed and junior-licensed clinicians. The below licenses are the senior-license equivalent, and we may be able to provide licensure supervision to junior-licensed individuals as well: • Flexibility: Our virtual program allows clinicians the ability to work from home or wherever they are most comfortable., • Support: All of our clinicians receive support from a full time Admissions and Assessment team so that our talented clinicians can focus on what matters most–providing exceptional care to our clients., • Consistency: We are busy and we will make sure to keep your calendar as full as you want it to be. Groups are scheduled at the same time weekly as are individual sessions, so you know what your schedule will be ahead of time., • Ability to Develop Strong Relationships with Incredible Clients: We may be biased, but we think our clients are incredible. With a maximum of 8 clients in a group, we allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing., • Collaboration: All Charlie Health clinicians participate in case discussions, which allow you to leverage the expertise of others to develop new skills and think outside the box., • Free CEUs: Charlie Health provides all clinical staff with access to free, online CEUs to meet licensing requirements and explore topics of interest, • 100% Remote: Work from anywhere in the USA! This can either be a contract/1099 position or a W2 position. A contract position allows you the flexibility to schedule sessions and work wherever you are most comfortable. We request that our clinicians be able to dedicate a minimum of 12 hours per week to facilitate group sessions and take on individual and/or family sessions. W2 position requires full time availability with some availability in the evenings and Saturdays required to facilitate group sessions and take on individual and/or family sessions. People know Charlie Health for our warm and empathetic Clinical Team. While each individual clinician has their own interests, expertise, and style, we require all team members to be well-versed in a variety of modalities. Our clients are struggling to cope with serious mental health issues and benefit from therapists who are sophisticated and relational. Successful candidates are committed to bettering the mental health and well-being of their clients, along with being adept at self-care, ensuring they are prepared to give their best every day to address the behavioral health crisis. We're a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply. About You • Well versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus), • Comfortable working with a wide range of ages, including children, teens, young adults, and adults., • Passionate about the benefits of group treatment and skilled in conducting group treatment, • Ability to work effectively in a team, • Creative and engaging, especially over video!, • Must be available in the evenings to meet the schedules of our clientsQualifications, • Licensed mental health or substance use counselor (all disciplines are welcome to apply)., • Experience working with a wide range of ages, including children, teens, young adults, and adults clients, • Masters degree in mental health or related field, • Availability between 12 and 40 hours per week depending on 1099 or W2, • 1099 position, part time with opportunity to grow into full time position, • W2 position, full-time with availability for 40 hours per week, • Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basisOur Admissions team handles the details, so you don't have to:, • The Charlie Health Admissions team handles all of the scheduling to align with your availability, so you don't have to waste time trying to find times with a client, • All communication outside of sessions with clients and their parents is handled by the Admissions Support Team, • The Admissions team handles all billing and insurance questions The total target base compensation for this role will be between $53,000 and $75,000 per year at the commencement of employment. In addition to base compensation, this role offers a target performance-based bonus. The target total cash compensation range, including potential bonus, will be between $57,000 and $80,000 per year. Please note, pay will be determined on an individualized basis and will be impacted by location, experience, expertise, internal pay equity, and other relevant business considerations. Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits. Our Values • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: . Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Immediate need for a talented Principal Oracle PL/SQL Developer. This is a 12+ Months Contract opportunity with long-term potential and is located in Westlake, TX/ Jersey City, NJ (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID:25-95496 Pay Range: $55 - $60/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location). Key Requirements and Technology Experience: • Must have skills: - Oracle, Pl/SL, Unix Shell Scripting, ETL and Python, • 8 years of hands-on experience as an Oracle PL/SQL developer with highly sensitive, large, data sets, • Strong RDBMS skills – SQL querying, writing stored procedures, triggers, functions, views, user privileges, object privileges, etc., • Strong data analysis, problem-solving, and design skills with a desire to continually learn and grow in a team-based environment, • Good experience with performance tuning of stored procedures and queries., • Knows ETL processes to load large volumes of data at speed, e.g. SQL Loader, etc., • Has experience in Linux environment and knows basic Unix commands., • Experience working with team in Agile methodology, • Experience with database modelling, • Knowledge of Core Java, Python, scheduling tool like Control-M is nice to have., • AWS Cloud experience is a plus, • Strong data analysis skills, design, and coding experience in Financial Industry preferably in Client Markets/ Securities Finance., • 5 years working in the financial industry is a plus., • Understand glossaries and terminologies in the financial industry, • Ability to work independently and collaborate with teams., • Motivated and able to deliver end-to-end solutions., • Good communication skills to both technology folks and business partners., • Quick learner, adaptable, has the right attitude to work across teams to find and deploy, • 10 TB of data (massive data sets – plus, if anything wrong happens here, it’s a big deal. Qualified candidates must be used to dealing with large volumes of sensitive, critical data sets with low tolerance for error.), • Data is coming from internal systems as an upstream from Oracle. We also have external data coming., • Data moving all over the place in a lot of different directions., • 10 years’ experience, including hands-on experience with:Performance tuning existing or new, • Extensive Oracle SQL & PL/SQL development experience, • Unix shell scripting, • Some reporting tool experience, • For ETL, we use SQL loader., • Python would be very good to have Our client is a leading Banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy ___.

Job Description Summary: As a vital member of our Customer Service Center, you will serve as the first point of contact for our clients, addressing a wide array of banking needs. This position requires a commitment to delivering exceptional service, a proactive approach to solving problems, and the ability to enrich client interactions with comprehensive product knowledge and support. The role is crucial in ensuring client account safety and providing seamless support through calls, emails, and chat while maintaining professionalism and team spirit. Bilingual preferred. Job Responsibilities: Client Interaction Enrichment • Provide personalized support and solutions for clients' banking needs, including but not limited to general account inquiries, debit card issues, online banking assistance, and loan servicing inquiries through, email, telephone, and chat., • Identify and resolve issues, concerns, complaints, and requests for information regarding the Bank’s products and services to the satisfaction of the customer., • Utilize appropriate technology and resources to effectively manage each customer interaction and strive for the goal of first call resolution., • Proactively identify opportunities to add value during each interaction, ensuring clients feel heard, valued, and supported by going the extra mile to exceed client expectations, fostering trust and loyalty., • Work collaboratively within a team environment to share knowledge, solve problems collectively, and ensure consistency of support., • Participate in team meetings and training sessions, contributing positively to the team's development and success., • Successfully completes all required training including computer, telephone technology, products and services and standards of excellence., • Demonstrates proficiency in multi-tasking, patience, and the ability to manage stress during peak periods and privacy., • Employ the bank's policies and procedures to safeguard client data against unauthorized access or fraud., • Comply with all regulations pertaining to BSA, USA Patriot Act, OFAC and Bank policies and procedures., • Maintain an in-depth understanding of the bank's products and services, enabling informed recommendations that suit clients' unique banking needs., • Stay current with the latest banking trends, products, and technologies to provide accurate and up-to-date information., • Handle client communications across multiple channels, including phone, email, and live chat, ensuring clear, concise, and effective exchanges., • Log and track follow-up cases, ensuring all client issues are resolved in a timely and satisfactory manner., • High school diploma or equivalent required., • Associate or bachelor’s degree preferred, not required., • 1-2 years of experience in a customer service capacity, especially in a call center or banking environment, is preferred., • Demonstrated ability to provide outstanding customer service., • A passion for helping others and the ability to empathize with and prioritize customer needs., • Ability to always uphold a high degree of service standards., • Excellent verbal and written communication skills. Ability to convey information clearly and effectively across various communication channels., • Strong attention to detail and accuracy, especially in handling customer inquiries and servicing banking needs., • Proactive and creative problem-solving skills. Ability to assess customer issues and find effective solutions quickly., • Comfortable using banking software, databases, and systems. Familiarity with digital banking services is advantageous., • Strong PC trouble shooting skills, such as browser settings and proficient with internal systems., • Ability to work effectively as part of a team. Willingness to support colleagues and collaborate to achieve team goals., • Medical, Dental, Vision and Rx which are contributory., • Bonus programs., • Employee Stock Option Program (ESOP)., • Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D)., • Paid Time Off (PTO) which includes Personal and Vacation Time., • Paid Sick Time., • Bank Holidays. This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need. Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.

Job DescriptionOverview Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. Job Description As a Security Officer - Banking Badge Control in Totowa, NJ, you will serve and safeguard clients in a range of industries such as Financial Institutions, and more. As an Access Control Officer with Allied Universal, you will monitor entry points and patrol designated areas within a financial institution location. Your presence helps to deter security-related incidents while delivering outstanding customer service and clear communication. You will play a key role in upholding a secure environment by managing access badges and supporting the values of agility, reliability, and teamwork that define our company culture. Position Type: Full Time Pay Rate: $21.25 / Hour Job Schedule: DayTimeMon02:00 PM - 10:00 PMTue02:00 PM - 10:00 PMWed02:00 PM - 10:00 PMFri02:00 PM - 10:00 PMSat02:00 PM - 10:00 PM Why Join Us: • Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more., • Career Growth: Get paid training and access to career growth opportunities., • Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance., • Monitor and control access to the location, verifying identification and credentials of individuals entering and/or exiting the premises., • Provide customer service by answering questions, offering directions, and assisting visitors while following security-related procedures and site-specific policies., • Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols., • Conduct regular and random patrols around the business and perimeter to help to deter unauthorized activity and identify potential security-related concerns., • Document observations, incidents, and activities in daily reports, maintaining accurate records as required by Allied Universal and site procedures., • Assist in emergency response activities when appropriate, collaborating with local authorities and Allied Universal management as needed., • Must have 1 or more years of law enforcement experience or 2 or more years of security supervisor or manager experience or 3 or more years of security-related experience., • Must be at least 21 years of age., • Access control or badge experience is preferred., • A state, county, or city issued security license is preferred., • Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles., • Possess a high school diploma or equivalent., • As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws., • Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws., • As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law., • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: . Requisition ID 2025-1496688

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager Salary: $19.00 - $24.00 You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay and Weekly TIPS to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day