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  • Head Maitre d'
    Head Maitre d'
    hace 49 minutos
    $90000–$100000 anual
    Jornada completa
    Manhattan, New York

    About the Role The Head Maître d’ owns NORTE’s reservation book and leads the guest experience from the first request for a table through the end of the visit. This role combines commercial judgment, precise dining room management, and highly personal hospitality. Working closely with the General Manager, the Head Maître d’ builds demand, develops regular guests, and ensures the room feels exceptional every night. In preparation for our upcoming opening, this position requires participation in a mandatory training program. Key Responsibilities Strategic Floor & Reservation Management • Own table inventory, availability, seating plans, pacing, and turn times., • Manage cancellations, waitlists, last-minute requests, and walk-ins to make effective use of every service., • Protect the guest experience while making sound decisions about covers and revenue., • Balance regulars, first-time guests, VIPs, celebrations, and walk-ins throughout the room. Guest Relations • Recognize guests, anticipate preferences, and turn first visits into lasting relationships., • Maintain accurate guest profiles and visit history in Loyalist., • Build genuine relationships with regulars, concierges, and the New York hospitality community., • Handle sensitive requests and guest recovery with discretion, warmth, and sound judgment. Service Leadership • Partner with the General Manager on daily reservation priorities, VIP arrivals, pacing, and guest experience., • Communicate seating decisions and guest information clearly to the host and service teams., • Make timely decisions during service as conditions change., • Serve as a trusted point of contact and an informed presence in the dining room. Qualifications • Prior experience as a Maître d’, Head Maître d’, or Reservations Manager at a high-demand New York City restaurant., • Direct, hands-on ownership of the reservation book, table inventory, waitlist, VIP relationships, and service pacing., • Strong command of Resy or OpenTable and restaurant table management., • Demonstrated ability to recognize guests, build regular clientele, and make effective decisions under pressure., • Excellent communication, organization, discretion, and sound business judgment., • Required: Fluent in English and Spanish, with the ability to communicate effectively in both languages, • Strong social intelligence, presence, and emotional awareness in high-profile guest-facing environments, • Proven ability to handle confidential and sensitive guest matters with professionalism, discretion, and sound judgment, • Warm, polished, and hospitality-driven demeanor, with a genuine passion for creating memorable guest experiences., • High level of professionalism, confidence, and poise in fast-paced, high-demand restaurant environments, • Preferred: Experience with a hospitality CRM such as Loyalist and established relationships within New York City’s restaurant community. Physical Requirements • Ability to work standing and walking for extended periods of time, • Ability to move and lift items up to 40 lbs as needed Measures of Success Success will be evaluated through covers and occupancy, effective use of released inventory, waitlist conversion, repeat visits, growth of the regular guest base, guest recognition, revenue performance, and the quality of the dining room experience Compensation Details • Compensation: $90,000.00 - $100,000.00 annual salary, • Schedule: Full-time, • Benefits & Perks: Paid Time Off, Employee Discounts, Health Insurance

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  • Sales Representative
    Sales Representative
    hace 1 mes
    $15–$17 por hora
    Jornada completa
    Jamaica, Queens

    Core Responsibilities • Actively engage with customers to promote and sell Metro by T-Mobile smartphones, rate plans, and accessories., • Provide exceptional customer service, assisting with account troubleshooting, processing bill payments, and addressing general inquiries with empathy and professionalism., • Execute daily store operations, including opening and closing procedures, meticulous inventory control, and accurate cash drawer balancing., • Contribute to local grassroots marketing efforts, participate in community events, and implement personal action plans to achieve and exceed sales targets., • Maintain up-to-date knowledge of all products and services, ensuring compliance with sales practices and demonstrating them effectively to customers. Key Requirements • Availability: Ability to work a flexible retail schedule, including evenings, weekends, and holidays., • Physical Demands: Capability to stand or walk for extended periods, bend, and lift up to 40 lbs. without assistance., • Language Skills: Bilingual proficiency (e.g., English and Spanish) is highly preferred and may be compensated at a premium. Benefits & PerksBenefits may vary based on store type (corporate or authorized retailer) but generally include: • Financial Incentives: Uncapped commission structures to maximize earning potential., • Perks: Paid training, employee discounts on devices and plans, and health insurance options., • Growth: Opportunities for professional development and advancement, including pathways to management roles.

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