Sales Technology Business Analyst
18 hours ago
Fairfield
Job DescriptionSalary: At Phillip Jeffries, we believe beautiful design begins with passion, integrity, and connection. What started in 1976 as a small family business with just ten grasscloths in a New Jersey garage has grown into a global luxury brand offering more than 1,000 wallcoverings to designers and architects around the world. Through decades of growth, our values remain the foundation of everything we do. We are committed to craftsmanship, creativity, and delivering exceptional experiences at every touchpoint. We're looking for a Sales Technology Business Analyst to join our expanding IT team. As a key player, you'll be instrumental in elevating our CRM Dynamics 365 application to new heights, working alongside our Business Solution Architect.This role will be based in Fairfield, NJ. Here's the exciting part! • Innovation Hub:Dive into a role where you'll facilitate and coordinate enhancements to our cutting-edge sales systems, making data-driven decisions using the latest tools and technologies., • Collaborative Ecosystem:Engage with stakeholders, vendors, and developers to deliver top-notch solutions that enhance sales efficiency and effectiveness., • Flexibility & Convenience:Enjoy a hybrid schedule of 3 days in office and 2 days remote, offering the flexibility you crave. What You'll Be Doing Drive Business Solutions • You will work directly with stakeholders to understand how the business operates today and where it needs to go tomorrow. Through interviews, data analysis, and documentation review, youll define requirements, clarify scope, and uncover opportunities to improve how the CRM supports sales and operational workflows., • Using tools such as NAV reporting, SQL, and Power BI, youll analyze data to identify trends, patterns, and insights that inform decisionmaking. Youll prioritize recommendations based on business impact and feasibility, and clearly present findings and solutions to stakeholders and leadership. Turn Ideas into Working Solutions • Youll serve as a key connector between the business and technical teams. This includes documenting solution designs, coordinating priorities with developers, and working with vendors to ensure work is delivered on time and as expected., • From early prototypes through testing and rollout, youll help ensure solutions meet real business needs. Youll also create detailed rollout plans that define timelines, resources, and success metrics setting teams up for smooth adoption. Enable and Train Users • A solution is only successful if people know how to use it. Youll identify training needs based on user roles and responsibilities and help develop training plans that support effective adoption., • Youll create clear, userfriendly training materials such as guides, tutorials, videos, and reference documents, and deliver training sessions as needed. Youll also evaluate training effectiveness and continuously improve documentation and enablement resources. Platform Customization & Administration • As a CRM administrator and subject matter expert, youll take ownership of the platforms ongoing health and performance. Youll manage users and permissions, ensure security best practices, and perform routine maintenance such as updates, backups, and troubleshooting., • Youll customize workflows, reports, and integrations to align the platform with evolving business needs. Through reporting and usage analysis, youll identify opportunities to improve performance, adoption, and overall value. Provide SecondLevel Support • Youll help keep the system running smoothly by resolving assigned service requests within SLAs, investigating issues, and escalating when appropriate. Youll document bugs, initiate change requests, and identify recurring issues that may signal process or training gaps sharing insights with managers and stakeholders. What You Bring to the Table • Candidate must be based in New Jersey., • Must have experience with cross functionally with a Sales team., • 5+ years of experience with CRM products with the majority of experience in the Microsoft Dynamics 365 and Power Platforms, • Bachelor's Degree and/or advanced certifications in Microsoft Dynamics CRM, • Hands-on experience with Microsoft Dynamics 365 CRM modules and Power Apps technical solutions, • Work experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments, • Experience developing and deploying business applications using Microsofts Dynamics Power Platform, • Experience with the design of conceptual architecture and technical solutions, • Experience working with a team to deliver large, complex technology projects, • Experience with multiple full life cycle implementations of Microsoft Dynamics CRM, • Problem solving and troubleshooting skills, • Experience Interviewing users and business owners to gather requirements and write Functional Specifications, • Ability to change directions quickly and nimbly The Phillip Jeffries Experience At Phillip Jeffries, we believe exceptional work deserves exceptional care. Our commitment to creating a more beautiful world extends to how we support our team, offering thoughtfully designed benefits and meaningful perks that reflect our appreciation for your talent and time. Your Compensation Journey • Competitive salary wage ranging from $90,000 to $115,000, based on your experience and technical expertise, • Annual bonus opportunity to reward your performance, • Cost of Living increases that honor your growth and commitment, • Comprehensive medical coverage with employee premiums as low as $40 per month, • Coverage options for spouse, domestic partner, civil union partner, and family, • Health Reimbursement Account (HRA) to offset medical expenses, • Prescription, dental, and vision coverage to support whole-person wellness, • Flexible Spending Accounts (FSAs) for healthcare and dependent care, • Employee Assistance Program that supports your mental, financial, and physical well-being, • 18 paid personal days each year to relax, recharge, or travel, • Paid holidays including New Years Day, Martin Luther King Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, Christmas Day, and New Years Eve, • Additional paid time off during our annual company closure between Christmas and New Years, • Earn extra paid time off by completing your annual wellness physical, • Exclusive employee discount on Phillip Jeffries wallcoverings to elevate your home, • Access to Working Advantage with discounts on travel, entertainment, and everyday purchases Phillip Jeffries is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.