Provider Engagement and Performance Manager
hace 17 horas
Brooklyn
Work Location: Brooklyn, NY Work Setting: Hybrid Title: Provider Engagement and Performance Manager About NSIPA: Network Solutions IPA (NSIPA) is a leading New York–based Independent Practice Association with a diverse, multi-specialty provider network. The organization has grown to more than 600 physician members, serving over 100,000 patients across New York City, Nassau, Suffolk, and Westchester counties. We are committed to helping independent providers succeed in the transition to value-based care. Through strategic partnerships, operational support, and robust payer relationships, NSIPA delivers the tools, resources, and expertise that allow practices to grow, perform, and succeed in today’s complex healthcare landscape without sacrificing independence. We achieve this by collaborating with payers to deliver Quality Incentive Programs, Shared Savings arrangements, and Risk-Based Contracts. Contracted with over 21+ Payers for over 600+ Providers. NSIPA provides a comprehensive suite of services, including credentialing and network operations, provider engagement, and contracting; care coordination and member outreach; and provider-and patient centered programs. As part of New York State’s 1115 Medicaid Waiver, NSIPA plays a key role in identifying, screening, and addressing health-related social needs by connecting Medicaid members to community-based resources and care supports. These services are designed to strengthen provider efficiency, address health related social care needs, and advance value‑based care and population health opportunities. Recognized as one of New York’s fastest‑growing IPAs, NSIPA supports improved clinical outcomes, enhanced provider performance, and cost savings for payers through its robust infrastructure and operational expertise. Salary Range: $75000 - $85000 Position Overview: The Provider Engagement and Performance Manager plays a critical role in advancing Network Solutions IPA’s (NSIPA) mission by developing, managing, and supporting a high-performing provider network. This role is responsible for fostering strong provider relationships, driving performance in value-based care contracts, and ensuring provider satisfaction through effective engagement, education, and administrative support. The ideal candidate is proactive, mission-driven, customer-focused, and thrives in a fast-paced healthcare environment. They possess strong communication and analytical skills, a collaborative spirit, and a deep understanding of provider practice operations and value-based care delivery models. Key Responsibilities Provider Engagement & Relationship Management • Serve as the primary point of contact for a panel of providers within a designated territory., • Represent and promote NSIPA as the preferred IPA through strong provider relationships and superior service., • Conduct regular in-person provider visits (3–4 days/week) and manage follow-up activities on administrative days (1–2 days/week)., • Lead new provider onboarding and orientations, ensuring a smooth introduction to NSIPA's programs, policies, and value-based contracts., • Communicate performance expectations, program updates, and support resources in a clear and timely manner., • Provide practices with performance reports and actionable insights, including quality metrics, care gap data, and population health dashboards (e.g., Garage platform)., • Analyze provider performance from a clinical, operational, and financial perspective to identify opportunities for improvement., • Identify opportunities to expand or strengthen NSIPA’s provider network in alignment with strategic goals., • Assist with provider recruitment and engagement strategies in partnership with payers and internal stakeholders., • Develop an in-depth understanding of the unique needs and challenges of NSIPA’s provider network., • Work closely with internal teams across departments (e.g., Quality, Care Coordination, Contracting, IT) to ensure successful implementation of NSIPA initiatives., • Participate in Joint Operating Committee (JOC) meetings and collaborate with payers as needed., • Maintain accurate and up-to-date records of provider contacts, staffing, and key operational information., • Ensure the quality and completeness of documentation, including onboarding packets, orientation materials, and performance reports. Education & Experience • Bachelor’s degree in healthcare administration, public health, business, or a related field (Master’s preferred)., • 3+ years of experience in provider relations, network management, or a similar healthcare-facing role., • Knowledge of value-based care, managed care models, and healthcare provider operations., • Excellent interpersonal and communication skills, with the ability to build trust-based provider relationships., • Strong critical thinking and problem-solving abilities., • Self-motivated, organized, and able to manage competing priorities., • Proficiency in Microsoft Office Suite and other relevant software platforms., • Mission-driven and customer service-oriented, • Strong sense of ownership and accountability, • Analytical mindset with the ability to interpret data for actionable insights, • Entrepreneurial spirit with a proactive approach to solving problems, • High level of professionalism, integrity, and emotional intelligence Salary Range: $75000 - $85000 Why Join NSIPA? · High-impact leadership role with direct influence on organizational strategy. · Opportunity to shape the future of value-based care across diverse populations. · Collaborative, mission-driven environment focused on improving patient outcomes. · Visibility, growth, and the ability to build and scale performance programs. Physical Demands: The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit for extended periods of time; use hands to finger, handle, or feel; make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or utilize computer equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or detect differences between colors, including shades of color and brightness. EEO Statement: NSIPA is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or veteran status.
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