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Job Title: Registered Nurse (RN), 12.5-Hour Shift, Specialty Float Tele Location: Cooperman Barnabas Medical Ctr Department Name: Telemetry Float Pool Req #: 0000229306 Status: Hourly Shift: Evening Pay Range: $47.85 — $76.26 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Overview: The Telemetry Float Pool offers great exposure to various specialties while working in the Coly Rectal, Medical/Surgical, CTICU Stepdown, Neuro Stepdown, plus the Heart Failure and Stroke Units to build up your clinical knowledge. Fosters a collaborative team culture in a supportive environment. A high-speed environment to refine new graduate ability to transition into a competent nurse. Qualifications: Required: • Must be a graduate from an accredited school of nursing, • Completion of all orientation requirements of Cooperman Barnabas Medical Center, • Successful completion of all orientation programs Preferred: • Baccalaureate Degree in Nursing or currently matriculating Certifications and Licenses Required: • Current Registered Nurse License in the state of New Jersey, • Basic Life Support (BLS) from the American Heart Association Scheduling Requirements: • Full-Time, • 7p - 8a, • 3 shifts per week, • 12.5 hr. shifts, • 37.5 hrs. weekly, • Every other weekend required Essential Functions: All patient-related hospital departments, patients, families, visitors, nursing personnel and medical staff Actively participates in discharge planning and, upon discharge, ensures a written teaching discharge plan has been developed for assigned patients concerning disease process, complications, medications, diet, physical activity and self-care needs Appropriately delegates but remain ultimately responsible Assumes charge nurse functions as delegated by the Nurse Manager, including assessing staffing needs, organizing and delegating work assignments based on patient acuity and individual staff skill levels Completes daily patient classification according to facility policy Completes unit-based competencies as per JCAHO requirements and hospital policy Attends competency day and completes all required competencies in a satisfactory manner Remains knowledgeable about all current nursing policies and procedures Complies with Medication Reconciliation Policy Complies with unit and departmental scheduling guidelines Delivers individualized patient care consistent with established standards of care, policies and procedures and other regulatory standards Demonstrates positive guest relations by introducing yourself to the patient and family Orients patient and family to the nursing unit Takes all appropriate measures to ensure patient satisfaction and the availability of the patient representative Reports the patient's family problems to the nurse manager or her designee in a timely manner Demonstrates proficiency with phlebotomy sticks based on established policies and procedures Demonstrates understanding of states blood administrative hospital procedure Complies with blood and blood product administration policy Determines the effectiveness of patient care through patient interviews, assessment and patient compliance to the plan of care and adjusts patient care to meet changing needs Formulates and revises plan of care for assigned patients based on patient problems, patient age, nursing intervention, and specific outcomes Identifies the patient's significant other needs for patient education and provides education utilizing appropriate educational modalities Uses an understanding of the principles of growth and development to assess each patient's age-specific needs and provide specific treatment and care Initiates IV sticks, maintains IV sites and monitors IV fluids Provides IV care and documents using established policies and procedures Initiates or participates in continuous interdisciplinary quality improvement activities for the patient or department Maintains complete, accurate, concise documentation of patient status, nursing interventions and patient responses within tour of duty Documents medications in accordance with nursing policy Maintains the role of patient advocate and takes all appropriate measures to ensure patient safety Uses good nursing judgment Provides privacy and confidentiality and exhibits tact and compassion at all times, regardless of circumstances Activates the chain of cnd when appropriate, on behalf of the patient's care needs Recognizes signs and symptoms of complication of Pain Management Therapies and intervenes appropriately PCA PCEA Epidural block States the proper mechanism for activating cardiac respiratory arrest Demonstrates understanding of code cart check and procedure for replacing items on code cart Transmits pertinent patient information to the appropriate individual MD, supervisor, discharge planner etc. using SBAR for hand-off communication Uses an understanding of the principles of pain management to assess each patient's individual needs and provide appropriate and specific treatment and care Utilizes all available resources in the initial assessment of the patient, including biophysical, psychosocial, environmental, discharge planning, self-care and education and reassessment each shift, upon transfer and discharge Provides a compassionate and supportive environment with prompt and consistent service Adheres to patient rights and provides for the confidential treatment of all communications and records Demonstrates professionalism with families, visitors, physicians, co-workers and supervisors Listens and communicates effectively. Supports teamwork by cooperative problem-solving through participation in meetings, projects, etc. Utilizes principles of continuous quality improvement in all work situations to assess, measure and improve organizational and department functions Organizes work, sets priorities with a minimum of supervision and seeks guidance as appropriate Makes decisions that are timely and consistent with department objectives, policies and procedures Demonstrates sound judgment, accepts and benefits from constructive criticism Participates in ongoing education as required Demonstrates proficiency in the care of patients with the patient on mechanical vents and assists with weaning Assisting with intubation and extubation Demonstrates proficiency in the care of Telemetry patients and the related equipment needed to care for these patients: electrode placement, arrhythmia interpretation, code care, etc. Demonstrates proper procedure for chest tube management, including proper set-up, drainage, and dressing procedure Demonstrates understanding of proper airway management, suctioning, ABG values, applying supplemental oxygen, and trach care Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Benefits and Perks: At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to: • Paid Time Off including Vacation, Holidays, and Sick Time, • Retirement Plans, • Medical and Prescription Drug Insurance, • Dental and Vision Insurance, • Disability and Life Insurance, • Paid Parental Leave, • Tuition Reimbursement, • Student Loan Planning Support, • Flexible Spending Accounts, • Wellness Programs, • Voluntary Benefits (e.g., Pet Insurance), • Community and Volunteer Opportunities, • Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon, • ….and more! Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Mitchell Martin Healthcare is seeking a travel nurse RN Wound Care for a travel nursing job in New York, New York. Job Description & Requirements • Specialty: Wound Care, • Discipline: RN, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours, days, • Employment Type: Travel A well-known hospital system in New York is seeking a Wound Care RN! Type: Initial 13-week contract Location: New York, NY Schedule: DAYS; 4 shifts a week (10 hours) with every other weekend required Requirements: ASN or BSN required New York State RN License Two (2) years of Med/Surg experience Wound and Colostomy experience Certified Wound Care Nurse (CWCN) Certified Wound Ostomy Continence Nurse (CWOCN) Certified Wound Ostomy Nurse (CWON) Certified Wound Specialist (CWS) Primary Source Verification of License and Registration of Registered Professional Nurse from NYS Department of Education (NYSED) Wound Care Certified Certification (WCC) AHA BLS Job Summary: Conducts health assessment interview focused on wound, ostomy, and continence related care. Performs focused physical assessment, develops plan of care based on the diagnosis and individual client needs. Recommends medications and treatments as appropriate. Job Responsibilities: -Develop, revise and evaluate standards of care, assist in the selection of supplies, technology and equipment. -Assess and document patient response to wound care, ostomy, continence, fistula and complex wounds treatment. Evaluate the quality and delivery of care provided by the clinical staff on unit. -Works collaboratively with the health care team and makes referrals to other disciplines as indicated. -Teach, counsels, and assists individuals and families to assume responsibility for prevention of complications as they relate to patients with ostomies, wounds, or continence problems. -Develop, provide and evaluate staff education programs, i.e., new employee orientation, in services, and continuing education programs. -Routinely providing comprehensive assessments of patients at risk for developing pressure injuries. Initiating preventative measures. -Escalate and communicate challenges identified including ethical issues and issues related to conflict resolution. -Routinely collaborating with Assistant Director of Nursing for Wound Care to initiate and recommend best practices based on prudent assessment. -Participating in Unit/Department Quality Improvement and Hospital Wide Q.I activities, i.e. Incidence, Prevalence Studies and Nursing Quality. -Providing culturally competent patient, family and staff education consistent with cultural, ethnic, religious and other belief systems. -Maintaining the security and confidentiality of data and information in accordance with patient rights policies. -Achieving and maintaining a level of professional competency by engaging in activities consistent with clinical practice and population to serve. -Identifies available community resources helpful to clients, refers and assists clients in utilizing such resources. -Asset management related to rented equipment. e.g. Specialty beds, and Negative Pressure Devices. Mitchell Martin Healthcare Job ID #26-10255. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About Mitchell Martin Healthcare Want to work for agency that makes things easy? Go to work, get paid, and have an advocate for you ready if you need it? Check out Mitchell Martin Healthcare! Since 1984, Mitchell Martin Healthcare has been successfully providing nurses and allied professionals with positions at top-rated hospitals and healthcare facilities like clinics, SNFs and the liek. Our consistent monitoring of trends in the rapidly changing healthcare market helps to keep you educated and trained in regulatory policy and within their clinical disciplines. We work exclusively fast moving clients and can guarantee you swift feedback on your resume from the hiring managers. If interested, don’t hesitate to apply!

Mitchell Martin Healthcare is seeking a travel Mammography Technologist for a travel job in Brooklyn, New York. Job Description & Requirements • Specialty: Mammography Technologist, • Discipline: Allied Health Professional, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours, days, • Employment Type: Travel One of the nation's largest diagnostic imaging centers, with more than 300 locations throughout nation, has an immediate need for an experienced Mammography Technologist. This company has a tremendous reputation for innovation and state of the art equipment in a modern and patient friendly setting. Type: Contract Schedule: 4x10 OR 5x8 Day Shift Location: Queens Responsibilities: Evaluates images for diagnostic quality, obtaining additional images as needed. Prepares and sets up medical supplies using aseptic techniques if appropriate. Explains procedures to patients. Prints film or burns CDs if warranted. Matches with the appropriate paperwork for interpretation.Performs other related duties incidental to the work therein. Produces high quality diagnostic images in a timely manner while providing excellent patient care. Treats patients and customers, including family members or care providers that may accompany the patient, with courtesy, professionalism and respect. Monitors patients' well-being during exam; recognizes patient discomfort or medical problems and takes appropriate action. Requirements: NYS Licensed Mammography Tech ARRT (M) Certification & Card Minimum 2 years of experience Mitchell Martin Healthcare Job ID #25-89488. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About Mitchell Martin Healthcare Want to work for agency that makes things easy? Go to work, get paid, and have an advocate for you ready if you need it? Check out Mitchell Martin Healthcare! Since 1984, Mitchell Martin Healthcare has been successfully providing nurses and allied professionals with positions at top-rated hospitals and healthcare facilities like clinics, SNFs and the liek. Our consistent monitoring of trends in the rapidly changing healthcare market helps to keep you educated and trained in regulatory policy and within their clinical disciplines. We work exclusively fast moving clients and can guarantee you swift feedback on your resume from the hiring managers. If interested, don’t hesitate to apply!

Mitchell Martin Healthcare is seeking a travel Positron Emission Tomography Technologist for a travel job in Belleville, New Jersey. Job Description & Requirements • Specialty: Positron Emission Tomography Technologist, • Discipline: Allied Health Professional, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours, days, • Employment Type: Travel One of the nation's largest diagnostic imaging providers, with more than 300 locations throughout nation, has an immediate need for an experienced PET/CT Technologist. This company has a tremendous reputation for innovation and state of the art equipment in a modern and patient friendly setting! Type: Initial 13-week contract Schedule: Monday - Friday 7:00am - 3:30pm Location: Belleville, NJ Job Description The PET/CT Technologist is responsible for providing courteous and professional delivery of PET technical procedures/exams to all incoming patients. The person in this position responds to patient questions and concerns regarding exam procedures and process, while maintaining appropriate confidentiality regarding personal health information, including but not limited to, patient diagnosis, health history, demographics, and referral information. The PET Technologist is responsible for all paperwork associated with technical procedures and responds to physician’s questions and needs regarding patient procedures. Some technologists may work under the direct medical supervision of a physician during certain procedures. Requirements: Must have current ARRT(N) and/or NMTCB certification with State Nuclear Medicine License Must have training and certification in venipuncture for the injection of contrast media via butterfly needle and IV catheter if applicable BLS certification required 2+ years of experience required Mitchell Martin Healthcare Job ID #26-10837. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. About Mitchell Martin Healthcare Want to work for agency that makes things easy? Go to work, get paid, and have an advocate for you ready if you need it? Check out Mitchell Martin Healthcare! Since 1984, Mitchell Martin Healthcare has been successfully providing nurses and allied professionals with positions at top-rated hospitals and healthcare facilities like clinics, SNFs and the liek. Our consistent monitoring of trends in the rapidly changing healthcare market helps to keep you educated and trained in regulatory policy and within their clinical disciplines. We work exclusively fast moving clients and can guarantee you swift feedback on your resume from the hiring managers. If interested, don’t hesitate to apply!

Job DescriptionDescription: Position: Legal Fellow Sponsorship Terms of Employment: Temporary Full-Time/Exempt/Local Union 2320 (NYCLU staff is currently working in a hybrid model; a number of in-person days will be required). Location: New York Civil Liberties Union, 125 Broad Street, New York, NY 10004 Salary: Subject to the NYCLU’s attorney salary scale, which is based on years of legal experience (new law-school graduates will start at $87,000 in 2027) * Application Deadline: Sunday, June 14, 2026 (applications will be considered until the position is filled). The New York Civil Liberties Union (NYCLU) is one of the nation's leading advocates on behalf of constitutional rights and liberties. Founded in 1951, as the New York affiliate of the American Civil Liberties Union, the NYCLU is a not-for-profit, nonpartisan organization with more than 90,000 members and supporters, and eight offices statewide. We work in the courts, in the legislatures and on the streets to advocate for racial and economic justice, free speech, freedom of religion, privacy and equality before the law for all New Yorkers. For more information, please visit our website: www.nyclu.org. DEI VISION STATEMENT The NYCLU is committed to building an equitable, inclusive, and anti-racist workplace that centers the voices of marginalized and directly impacted communities. This commitment strengthens our mission to protect civil liberties and advance justice across New York. We welcome candidates of all backgrounds to apply, including people of color, women, LGBTQ+ individuals, people with disabilities, formerly incarcerated people, and others whose experiences reflect the diversity of the communities we serve. SUMMARY DESCRIPTION The NYCLU seeks rising third-year law students, judicial clerks, and recent law graduates to sponsor for one- or two-year legal fellowships with a funding organization, such as the Skadden Fellowship Foundation, Equal Justice Works, and/or Justice Catalyst. We will work with a successful applicant to develop a project proposal to submit. Please note that the NYCLU does not have independent internal funding for these fellowships (but does cover the difference between external funding and the NYCLU salary scale). Applicants will be asked to submit a project proposal relating to civil liberties and civil rights in New York. Proposed projects often combine litigation, policy advocacy, community outreach, and public education. We encourage projects that are new and innovative, allowing the NYCLU to serve unmet legal needs or expand our reach to new populations. Proposals should include a short description of the problem your project seeks to address, concrete strategies and tools to address the problem, goals for what you want to accomplish during the fellowship, why you are the best candidate for this fellowship project, and how your project fits into the NYCLU’s work. We understand that project proposals may be broad at this stage. To assist candidates in developing projects that best align with our current priorities, we particularly encourage project proposals that focus on immigrants’ rights. We will also consider proposals that focus on racial justice, criminal justice and police accountability, voting rights, gender equity, reproductive rights, LGBTQ rights, education equity, privacy and technology, economic justice, Indigenous justice, environmental justice, free speech, and/or projects that incorporate more than one of these areas of focus. NYCLU staff is currently working in a hybrid model. A number of in-person days will be required. QUALIFICATIONS The ideal candidate should have a demonstrated commitment to public-interest law, civil liberties, and racial justice, as well as a commitment and ability to work with and support a wide range of communities and a diverse and inclusive workplace. We seek a candidate willing to collaborate with the NYCLU to shape the project proposal through the funding application process. Once the NYCLU selects its candidate, the NYCLU will work with the candidate to craft a fellowship proposal and submit application(s) to the sponsoring organization(s). HOW TO APPLY If you would like to be considered for sponsorship, please submit an application, including a resume, writing sample (no more than 5-10 pages), a cover letter, and a project proposal (no more than one- page, single-spaced) via https://recruiting.paylocity.com/recruiting/jobs/Details/4160835/New-York-Civil-Liberties-Union-Foundation/2027-Legal-Fellow-Sponsorship-for-Organization-Funded-Fellowships Application materials submitted as a single pdf are preferred but not required. To the extent possible, briefly indicate in your proposal how your project would also advance racial justice (e.g., by identifying, challenging, and undoing the effects and ideologies of racism). Because we are still assessing which subject areas to submit funding proposals for, please include in your cover letter whether you seek sponsorship for only your proposed project or whether you would be open to projects we suggest. Though the NYCLU will consider applications submitted after June 14, 2026, priority consideration will be given to those who submit applications by that date. The NYCLU is an equal opportunity employer and encourages applications from all qualified individuals regardless of race, sex, gender identity or expression, age, disability, religion, national origin, citizenship, marital status, sexual orientation, veteran status, record of arrest or conviction or any other characteristic protected by applicable law. The NYCLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please e-mail Director of Human Resources Lisa DeCicco at ldecicco@nyclu.org. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process. If you encounter any issues submitting your application or have specific questions about the application that are not answered in this posting, please see the FAQs below or contact Tatianna Sosa at tsosa@nyclu.org. Fellowship FAQs How long are fellowships at the NYCLU? Fellowships are limited term positions. Fellows are expected to complete either a one- or two-year term, depending on the length provided for by their external funding. What is the external funding process like? Selected applicants will work together with the NYCLU to develop and submit proposals for national public interest law fellowships, such as the Skadden, Equal Justice Works, or Justice Catalyst Fellowships. These fellowships typically have deadlines in early fall. Selected applicants who are eligible for law-school specific fellowships, such as the Yale Liman Fellowship, NYU-Dedicated Post-Graduate Fellowships, Harvard Law Review Public Interest Fellowship, or University of Chicago Public Interest Law Fellowships, and similar school-sponsored fellowships, are encouraged to apply for those as well. These fellowships typically have deadlines in late winter and early spring. External fellowship funders will generally require applicants to submit a project proposal depending on the fellowship’s requirements. Proposed projects often combine legal advocacy and impact litigation, policy advocacy, community outreach, and public education. Whatever the topic, we will collaborate with the selected fellowship candidate to develop a proposal that builds on the candidate’s interests and skills, ensures appropriate supervision and mentorship, fits with the NYCLU’s priorities, and employs strategies most likely to be effective in advancing the project’s goals. The NYCLU will collaborate with candidates to draft an application for external funding and prepare for interviews. How many fellows does the NYCLU sponsor? The number of fellows the NYCLU sponsors each year (between one and two fellows) depends on the specific fellowships to which applicants are applying and on space limitations. The position is contingent on a successful application to an externally funded fellowship program. In the past, the NYCLU has agreed to sponsor candidates who we initially sponsored for EJW, Skadden, or Justice Catalyst—but were not selected—for a school-sponsored fellowship later on. We will sponsor those candidates who were not selected for organization-based funding through school-based fellowship. The school-based funding must cover most of the annual salary. What NYCLU departments can fellows work in? NYCLU fellows may be housed in the Legal Department, Policy Department, Education Policy Center or Racial Justice Center. Some fellows work in more than one department. The Legal Department engages primarily in impact litigation and files lawsuits in federal and state courts in cases that raise civil liberties and civil rights issues that have potential impact on a large number of people. The Policy Department monitors legislative and policy initiatives statewide that implicate constitutional rights and liberties; drafts and supports affirmative legislation that advances constitutional freedoms, and opposes legislation, rules, and policies that would compromise those freedoms; represents the NYCLU at the state legislature in Albany; and advocates with state and local government agencies on rules and regulations. The Education Policy Center advances young people’s civil rights and liberties through legislative advocacy, litigation, community outreach and public education, focusing on ending the school-to-prison pipeline, promoting school integration efforts, ensuring safe and supportive schools for all students, and securing comprehensive and inclusive sexuality education across the state. The Racial Justice Center is committed to strengthening efforts of eliminating racism in every corner of NY. The Racial Justice center challenges the ideologies of white supremacy and the impacts of racism, leveraging the NYCLU’s tools of litigation, community advocacy, legislative initiatives, and public education. Where is the NYCLU’s staff located? The Legal Department, Policy Department, Education Policy Center and Racial Justice Center are primarily located in its New York City offices, but the NYCLU will consider applicants who wish to base their work in one of the NYCLU’s regional areas. NYCLU staff is currently working in a hybrid model. A number of in-person days will be required. What are the salary and benefits? This fellowship is a union position covered by the NYCLU’s Collective Bargaining Agreement with the National Organization of Legal Services Workers, UAW Local 2320. A fellow’s salary is subject to the NYCLU’s attorney salary scale, which is based on years since law school graduation. New law school graduates will start at $87,000 in 2027. If the fellowship pays less, the NYCLU will pay the additional amount to bring the fellow up to the attorney salary scale. The NYCLU offers a competitive benefits package in accordance with the Collective Bargaining Agreement . After I submit my sponsorship application to the NYCLU, when will I hear back? The NYCLU will make decisions in July once the priority deadline of June 14th passes. We may consider additional applications until the positions are filled. What are some examples of past fellowship projects? In the past, we have sponsored fellowship candidates to conduct litigation, research, and/or advocacy on a wide range of issues. Some recent examples include: • Challenging the acquisition, deployment, and disparate impact of school surveillance technologies that magnify the harms of punitive school discipline and policing on Black and Brown students in New York State;, • Supporting Section 8 voucher recipients who face discrimination in Onondaga County using public education, direct representation, and impact litigation., • Enforcing tenants’ rights using a multi-pronged litigation strategy, public education and advocacy to protect those who hold CityFHEPS vouchers from unlawful eviction and those in rent stabilized units from dramatic rent increases., • Combatting family separation and surveillance through the child welfare system (“the new Jane Crow”) by improving parent representation through policy advocacy and community education;, • Engaging in advocacy, public education, outreach, and litigation to challenge the use of religion to discriminate against individuals seeking reproductive health care and LGBTQ New Yorkers;, • Protecting the constitutional rights of people on parole in the state of New York.Requirements: Compensation details: 87000-87000 Yearly Salary PIf3e44c0201ee-25405-40501873

Job Description City Harvest is New York’s first and largest food rescue organization, collecting perfectly good food that would otherwise go to waste to help feed the millions of New Yorkers who struggle to put meals on their tables. In over 40 years serving New Yorkers experiencing food insecurity, we have rescued more than one billion pounds of fresh, nutritious food and delivered it—free of charge—to hundreds of food pantries, soup kitchens, community partners, and our own Mobile Markets® across the five boroughs. This year, we will rescue and distribute more than 86 million pounds of nutritious food to our neighbors in need. By redirecting that food to families, we will also prevent the equivalent of more than 25 million kilograms of CO2 from entering the atmosphere. Named one of America's Top 100 Charities by Forbes, City Harvest also works alongside our community partners to build their capacity, expand nutrition education, and advocate for systems change through effective public policy. Since our founding in 1982, City Harvest has always been there to feed our city—one day, one meal, one New Yorker at a time. City Harvest is seeking a highly motivated Truck Driver with a Class B CDL license or higher to assist in picking up and delivering food across the five boroughs to and from our Food Rescue Facility in Long Island City. A Driver is City Harvest’s front-line ambassador in the community. S/he is responsible for visiting donors to accept food and deliver food to designated agencies across the five boroughs in a safe, courteous and timely manner while maintaining a neat appearance both for self and assigned equipment. Major Areas of Responsibility • Be courteous and polite when picking up and delivering food. Be willing to accommodate customers’ needs., • Delivers product in a safe and timely manner complying with safe food-handling practices and ServSafe requirements., • Operate a City Harvest truck safely and in compliance with motor vehicle laws. Drive with confidence in skills and knowledge of (or willingness to learn) different routes., • Complete all assignments on the route, accept overtime assignments and special assignments when required; comply with attendance policy., • Accept route re-assignments and changes in daily schedule; accept and comply with operational changes to attain greater efficiencies; consistently comply with Food Transport’s food rescue procedures., • Communicate information about the route to the Manager – Food Transport and Food Transport management (especially events that could impact pick-up or delivery of food or completion of route schedule), comply with instructions, and ensure that all communications with dispatch are constructive and professional., • Collects signatures on invoices, complete trip reports, logbooks, and other required paperwork. Ensure that all paperwork is neat, legible, accurate, and timely., • Communicates customer needs, opportunities, and problems to Food Transport Team, • Establish and maintain positive relationships with co-workers and others; willingly assist co-workers when necessary a strong team player., • Maintains the personal cleanliness needed to interact with the general public by ensuring that the uniform is clean and that appearance is neat., • Maintains and ensures the cleanliness of assigned equipment; Ensure that vehicle is clean and neat after use, and fully gassed up for the next driver; immediately report mechanical problems and obvious damage to Food Transport management., • Complete Pre / Post Trip inspection in compliance with company policy., • Maintains required licenses needed to perform your job in a legal manner., • Gains an understanding of all basic functions of Transportation. Required Knowledge, Skills, and Abilities • Ability to work independently in a fast-paced environment is a must., • No serious moving violations within the last 36 months., • No preventable DOT accidents within the last 12 months., • Willing to begin/end your day at the Food Rescue Facility in Long Island City, New York. Moving to Sunset Park Brooklyn, NY • Basic math skills and computer skills required., • Strong customer service and conflict avoidance/resolution skills., • Strong interpersonal skills; Excellent communication and problem-solving skills, • Superior judgment., • Working knowledge of roadways within and between the five boroughs; occasionally roads in the tri-state area. Education and Experience • High school diploma or equivalent. Some college preferred., • CDL Class B or higher, • A valid driver’s license with, a good driving record and an updated DOT card is required., • Two or more years of commercial driving experience incomparable equipment., • Experience in handling food and beverages. Physical Requirements/Work Environment • Must be able to regularly lift a minimum of 25 lbs. of weight, but no employee shall be required to lift, transport or otherwise handle materials or objects with a per unit weight greater than 50 pounds unless the Employer provides an appropriate lifting/transporting/handling device(s). Drivers must regularly walk into and occasionally climb stairs at donors’ facilities. Drivers are often required to bend/kneel to pick up food donations for bagging. Drivers also may need to climb into and out the back of a truck., • Regularly required to speak clearly and hear the spoken word well., • Regularly required to physically operate routine equipment (computers, calculators, etc.)., • Flexibility to work over normal business hours., • Regularly required to utilize near vision ability to read data and documents in printed form and on computer screens., • Regularly required to move fingers, wrist, arms, legs, and feet in a repetitive manner as necessary to operate tools and equipment. Why choose City Harvest? There are many fantastic reasons to choose a career with City Harvest. In addition to fighting food insecurity in New York, City Harvest offers a competitive salary, full benefits (including medical, dental, and vision) with employer contributions towards premiums, employer-provided life insurance and a 403(b) retirement savings plan with matching employer contributions. We also offer discounted staff perks (movie tickets, gym memberships, cellular plans, etc.), generous time off, and professional development opportunities. At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace that values the communities we serve. City Harvest is an equal opportunity employer that is committed to the practice of equity and inclusion.

Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions simply, efficiently, and effectively. Our software platform serves as a single source of truth for orchestrating complex clinical development. By bringing data and teams together, we empower researchers to design more intelligent trials and reach milestones faster. We are seeking a highly skilled and analytical Senior QA Automation Engineer to drive our automation strategy, focusing on applications utilizing Large Language Models (LLMs) and advanced AI technology. This role requires expertise in Playwright (TypeScript) and proficiency in Python, where you will design, develop, and maintain robust automated testing frameworks and ensure the delivery of high-quality, reliable, and cutting-edge software. • Automation Strategy & Development:, • Design, develop, and maintain scalable, robust, and efficient automated test suites using Playwright (TypeScript)., • Debugging Playwright tests using trace files and logs., • Contribute significantly to the architecture and evolution of our automation frameworks., • Integrate automated tests into the CI/CD pipeline to support continuous testing., • Develop and execute test plans specifically for applications that incorporate Large Language Models (LLMs)., • Defect Management:, • Identify and communicate bugs found during regression or scheduled test executions., • Work closely with the supervisor to reproduce, debug, and resolve issues., • Quality Advocacy:, • Act as a strong advocate for quality throughout the software development lifecycle., • Continuously seek to improve QA processes, tools, and methodologies., • Collaboration:, • Participate in design reviews, sprint planning, and daily stand-ups., • Communicate test results, risks, and quality metrics to cross-functional teams and supervisors., • Experience: 8+ years of direct experience in Quality Assurance focused on test automation development or equivalent years of development experience., • Typescript, Playwright & Python Expertise: Strong experience in designing, developing, debugging and maintaining test automation frameworks and scripts specifically with Typescript, Playwright and Python., • AI Tool Proficiency: Demonstrated ability to effectively utilize AI-powered developer tools, such as Cursor IDE, Claude Code, or Windsurf., • Experience with API testing., • Web Technologies: Solid understanding of web technologies (HTML, CSS, JavaScript, DOM, React)., • Framework: Solid understanding of Object-Oriented Programming (OOP) and Design patterns., • Version Control: Familiar with version control systems such as Git., • Testing Methodologies: Experience working in Agile/Scrum development environments., • CI/CD: Experience integrating automated tests into CI/CD pipelines, preferably using GitHub Actions (other examples include GitLab CI, Jenkins)., • Log Analysis: Ability to read, interpret, and debug application and system logs to effectively diagnose issues., • Problem-Solving: Excellent analytical and problem-solving skills with a keen eye for detail., • Communication: Strong verbal and written communication skills., • Master's/Bachelor’s degree in Computer Science, Engineering, or a related software field., • Experience testing applications that utilize Large Language Models (LLMs)., • Familiarity with cloud platforms (e.g. Azure[+], AWS, GCP)., • Hands-on performance and/or security testing., • Self-motivated and highly capable of operating under minimal supervision, • Able to identify gaps in automated coverage and proactively develop technical solutions., • Ability to design scalable, maintainable test suites from the ground up., • Advanced proficiency in using LLMs and AI agents to accelerate the SDLC specifically for automated script generation, analysis and rapid debugging., • Proven ability to drive SDLC efficiency through AI-integrated workflows, utilizing LLMs to automate test script creation and significantly reduce debugging turnaround times., • Direct experience in building and integrating Test Management (QASE, Jira) and CI/CD pipelines (e.g., GitHub Actions, Jenkins) to enable automated test reporting and end-to-end traceability throughout the delivery lifecycle., • Proven ability to pivot priorities and manage quality across multiple high-stakes projects simultaneously within a heavily automation-integrated environment., • Demonstrated ability to build technical cohesiveness across Engineering, Product, and DevOps teams, ensuring that "Quality at Speed" is a shared organizational goal., • Comfortable performing deep-tier validation including API testing (REST/GraphQL), SQL data verification, and monitoring cloud-native application health (AWS/Azure). Salary range for this position is $119,000 to $141,000 per year. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. In addition to this position’s salary (listed above), equity will be a major component of the total compensation for this position. We aim to offer higher-than-average equity compensation for a company of our size, and communicate equity amounts at the time of offer issuance. • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k), • Life Insurance (Basic), • Short Term and Long Term Disability, • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed), • Training & Development Reimbursement, • Hybrid Work Environment, • Peer-to-peer bonus program, • Company/department outings and events, • Stock Option Plan, • Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine

1Password is growing faster than ever. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing and the Utah Mammoth. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. Our Customer Success team works proactively and prescriptively to help customers get the most value from their investment in security and privacy by establishing long term relationships and acting as trusted advisors to our customers. The Senior Customer Success Manager guides Mid Market Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account Management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement. This is a remote opportunity within Canada and the US. What we're looking for: A proven track record with a 5 years experience in revenue generating roles and a minimum 3 years experience managing a book of business in a SaaS or Tech Customer Success role servicing customers through strategic calls and engagement. Strong communication skills over email, the phone, and video call. Presenting and speaking to new people each day excites you. Your style is concise yet empathetic – with a balance of teaching and listening/learning yourself as well as knowing when to pivot in a conversation. Experience with and passion for helping people or businesses use software to be more productive and efficient. You’re passionate about discovering what a team needs in their workplace, and you ask strong open-ended questions that help you learn more about them. You're technically savvy and enjoy learning new products and translating technical terms for customers who find technology confusing or intimidating. You have experience and are comfortable in working closely with C-Level executives, and can navigate the nuances of working with different stakeholders to identify and drive value realization Guiding customers through their lifecycle through email, webinars, and customized sessions; making prescriptive recommendations and helping customers achieve their desired outcomes and ensure high adoption rates across their book of business. Follows defined outreach and follow-up communication processes managing data and activity of customers in tandem with the Onboarding and Account Management teams; and synthesizing and logging findings from customer discussions such as feature requests, customer details, and general feedback/metrics accurately. Supports customers within their book of business through the annual renewal process, following defined process to engage with our customers early, and support in closing out renewals on a timely basis with customer satisfaction and retention in mind. You have experience managing revenue retention as your key metric - supporting your customers to drive tool adoption and prevent risk within your book of business. You are comfortable with identifying opportunities for growth and supporting sales counterparts in driving opportunities forward. Optional: You have personal experience with 1Password or another password manager. While not required, it’ll help you quickly have confidence in this role. What you can expect: Month 1 Get to know the product, our culture, the Customer Success processes, and the people you'll be working with. Learn Salesforce, what and how we track, and the benefits of keeping customer information within it updated. By the end of the first month, you’ll be able to guide a small sized customer through an intro discussion in our Customer Success process. Month 3 Can guide medium to large customers through achieving their desired goals using your product expertise and provide defined Customer Success consultations to increase their 1Password product usage, resulting in delivering optimal value for the customer. Proactively report on customers’ needs and valuable feedback so the marketing and product teams can accurately reflect messaging and prioritize the right projects to improve the product. Build and maintain a healthy account book of customers for whom you are the Success Manager. Month 6 Have developed your best personal approach and rhythm, analyzed the Customer Success processes to maximize your customer engagement, and begun collaborating with cross-functional peers in internal teams. Have a steady book of customers with whom you’ve learned needs, built rapport, and put Success plans in place influencing the broader Customer Success metrics and processes. Hands off cross-sell/upsell opportunities to Account managers and engages enthusiastic customers in advocacy initiatives such as_, case studies and product discussions. Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics (including operational, NPS, revenue, and performance metrics). USA-based roles only: The annual base salary for this role is between $75,000 USD and $105,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $83,000 CAD and $116,00 CAD, and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, _. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing . For additional information see our _.

Who We Are; What We Do; Where We’re Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer-obsessed FedRamp Customer Success Manager (CSM) to own and lead relationships with our most complex, high-value, and mission-critical customers. This role will support U.S. federal customers operating in FedRAMPauthorized environments. The Customer Success Manager will partner closely with Federal Sales, Security, Compliance, and Engineering teams to ensure customer success while adhering to FedRAMP requirements and federal security standards. As a FedRamp CSM, you will serve as the primary strategic partner for assigned FedRamp accounts, guiding customers through their full lifecycle with Magnet — from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C-level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the FedRamp Customer Success Manager is to protect and grow Magnet’s most important customer relationships by delivering exceptional experiences, accelerating time-to-value, proactively managing risk, and creating long-term partnerships that drive retention, expansion, and advocacy. • Strategic Customer Leadership & Executive Engagement, • Own executive-level relationships within FedRamp accounts, including regular engagement with C-suite and senior leadership stakeholders., • Understand and communicate FedRAMP controls, authorization boundaries, and shared responsibility models to customers, • Serve as the primary Customer Success Manager for U.S. federal customers operating under FedRAMP requirements, • Act as a trusted advisor to customers, aligning Magnet’s products and services to their strategic objectives, operational priorities, and long-term success., • Lead executive business reviews (EBRs/QBRs), outcome-focused success planning, and roadmap discussions with customer leadership., • Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans., • Customer Lifecycle Ownership & Value Realization, • Lead complex customer onboarding, implementation, and adoption efforts across Magnet’s product portfolio, ensuring successful deployment and accelerated time-to-value., • Support customers through federal onboarding, renewals, and expansion while maintaining compliance with government security standards, • Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes., • Identify, track, and mitigate adoption barriers through structured, cross-functional collaboration., • Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization., • Product & Domain Expertise, • Serve as a subject-matter expert on Magnet’s products, services, workflows, and use cases across digital forensics and investigative environments., • Provide strategic guidance on product capabilities, integrations, licensing, and best-practice workflows to both technical and non-technical audiences., • Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs., • Translate customer feedback, feature requests, and trends into actionable insights for internal teams., • Cross-Functional Leadership & Internal Alignment, • Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services., • Collaborate with Sales and Pre-Sales to ensure a seamless transition from pre-sales to post-sales and ongoing account strategy alignment., • Partner with Renewals and Growth teams to support retention and expansion strategies for FedRamp accounts., • Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360-degree view of the customer., • Relationship Building & Advocacy, • Build deep, multi-threaded relationships across customer organizations to ensure long-term partnership resilience., • Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes., • Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate., • Proven experience managing strategic, high-value, enterprise or public-sector customer relationships, including direct engagement with C-level executives., • Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions., • Deep understanding of complex software products, technical workflows, and enterprise environments., • Exceptional relationship-building skills with the ability to influence, lead, and align both customer and internal stakeholders., • Strong business acumen and ability to translate customer goals into measurable success outcomes., • Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences., • Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously., • Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement., • Technical & Domain Expertise, • Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law-enforcement technology domains., • Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations., • One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent., • Industry-recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable., • Additional Requirements, • Must possess an active U.S. Government Security Clearance (Secret or higher)., • Demonstrated ability to operate in highly regulated environments while balancing customer advocacy, security requirements, and business outcomes., • Ability to work flexible hours as needed to support customer and business needs., • Willingness to travel, including potential international travel, to support FedRamp customers., • Ability to travel up to approximately 20%. Compensation & Benefits The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (i.e. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Ensure this is formatted as “normal” $77,000 - $121,000 (USD) a year Salary range (min - max) Position Type: New Position Magnet is proud to offer benefits such as: - Generous time off policies - Competitive compensation - Volunteer opportunities - Reward and recognition programs - Employee committees & resource groups - Healthcare and retirement benefits Indicators of Success We’re looking for someone who checks off most, but not all, of the boxes listed in “skills and experiences”. It’s more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of, than to find folks who have ‘been there, done that”. We want to be part of your development journey, and we’ll learn as much from you as you learn from us. How We Work At Magnet Forensics, we take a hybrid-flexible approach to support your productivity and work-life balance. If you’re within a comfortable travel distance to one of our offices, you’ll occasionally join us in person. How often you’ll come in depends on your department and team needs, typically ranging from weekly to monthly. These in-person moments help us build stronger connections, spark new ideas, and celebrate our successes together. Most days, you can choose what works best for you, while staying in tune with your team’s goals. We’re excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best! The Most Important Thing We’re looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences: CARE – We care about each other and our mission to make a difference in the world. OWN – We are accountable for our results – while never forgetting to act with integrity, empathy, and respect. DEDICATE – We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE – We are constantly innovating and exploring new ways to work together to make an impact with our work. Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you’re interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive, accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact _ should you require any accommodations. All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each position’s job duties, among other factors, in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment. US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Magnet Forensics handles and uses personal data of job applicants in line with its Recruitment Privacy Policy found _.

About Sigma Computing Sigma Computing is at the forefront of cloud-based analytics and business intelligence, transforming the way businesses leverage their data to make informed decisions. Our platform bridges the gap between complex data queries and business insights, providing an intuitive interface for users of all technical backgrounds. We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. Key Responsibilities: • Strategic Account Management: Build and maintain strong relationships with decision-makers and influencers within our customer base, with a focus on high-value accounts., • Analytics Expertise: Leverage your deep understanding of analytics and business intelligence to guide customers in optimizing their use of Sigma Computing's platform. Help them understand their data and gain actionable insights., • NDR Growth: Develop and implement strategies aimed at maximizing NDR. This includes identifying opportunities for upselling and cross-selling, as well as reducing churn through proactive engagement and solution-oriented support., • Customer Advocacy: Serve as the bridge between our customers and our product team. Advocate for features, enhancements, and integrations that will drive customer satisfaction and retention., • Success Plans: Collaborate with customers to develop and execute success plans that align Sigma Computing's capabilities with the customer's business goals and objectives., • Educational Initiatives: Design and deliver training sessions, webinars, and workshops to increase product knowledge, adoption, and engagement among our user base. Required Skills / Experience: • Bachelor’s or Master’s degree in Business, Analytics, Computer Science, or a related field., • 7+ years of experience in a customer success, account management, or consultative role within the SaaS, analytics, or business intelligence industry., • Experience navigating complex enterprise sales environments with multiple priorities and stakeholders, • Strong analytical skills with a proven ability to solve complex problems using data., • Excellent communication and interpersonal skills, with a knack for building trust and driving engagement., • Demonstrated ability to manage and grow customer accounts, specifically focusing on net dollar retention., • Experience with SQL, data visualization tools, and cloud-based analytics platforms highly preferred (Snowflake, Databricks, Redshift, BigQuery), • ETL experience, • Experience implementing production business intelligence solutions, • Startup experience Additional Job details The base salary range for this position is $132k - $165k annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Sigma Computing. This role is eligible for a variable pay (based on goal achievement), stock options, as well as a comprehensive benefits package. If you do not feel that you satisfy all the listed requirements, we encourage you to still apply. About us: Sigma is the AI apps and analytics platform connected to the cloud data warehouse. Using Sigma, business and technical teams can build intelligent, production-ready AI apps that accelerate and automate operational workflows. Sigma provides a spreadsheet interface, SQL and Python editors, visual builders, and native AI to help teams turn live data into interactive applications, analysis, reports, and embedded experiences. Sigma announced its $200M in Series D financing in May 2024, to continue transforming BI through its innovations in AI infrastructure, data application development, enterprise-wide collaboration, and business user adoption. Spark Capital and Avenir Growth Capital co-led the Series D funding round, with additional participation from a group of past investors including Snowflake Ventures and Sutter Hill Ventures.The Series D funding, raised at a valuation 60% higher than the company’s Series C round three years ago, promises to further accelerate Sigma’s growth. Come join us! Benefits For Our Full-Time Employees: • Equity, • Generous health benefits, • Flexible time off policy. Take the time off you need!, • Paid bonding time for all new parents, • Traditional and Roth 401k, • Commuter and FSA benefits, • Lunch Program, • Dog friendly office Sigma Computing is an equal opportunity employer. We are committed to building a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We look forward to learning how your experience can enable all of us to grow. Note: We have an in-office work environment in all our offices in SF, NYC, and London. Our Privacy Practices When you submit a job application on this site, Sigma processes your personal data for the purposes of evaluating your candidacy for employment at Sigma and as otherwise needed throughout the recruitment and hiring process. Please review Sigma’s _ for more details. Please note that your personal data may be transferred to a country other than the one in which it was provided (including to USA, the UK, and Canada). Sigma’s use of AI This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement, not replace, human decision-making.

About the Company Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community. About the Role The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation and navigate program requirements. Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work, cross-functional collaboration, and empathy and communication excellence. Responsibilities • Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism., • Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality., • Accurately record and maintain case information in internal systems., • Submit and support client requests (applications, amendments, expedited requests, additional inquiries) in accordance with program rules and within the service level agreement., • Respond to client and internal requests in a timely and prioritized manner, balancing daily tasks, deadlines, and broader team goals., • Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work., • Utilize CMS and other third-party portals while adhering to data security and confidentiality standards., • Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes., • Maintain workflow discipline and contribute to process consistency., • Adapt to evolving WTC Health Program, VCF, and internal policy requirements to ensure alignment with current program expectations., • Manage sensitive client interactions with empathy, professionalism, and emotional intelligence to build trust and reduce client stress., • Communicate progress, challenges, and client insights to leadership., • Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience., • Perform other duties as assigned. Qualifications • Bachelor’s degree preferred, not required, • 2+ years client-facing experience preferred Required Skills • Time Management & Prioritization — effectively manages multiple priorities, deadlines, and client needs in a fast-paced environment, • Client Experience Mindset — delivers empathetic, high-quality service that builds trust and supports a positive client journey, • Excellent Verbal + Written Communication, • Technology Adaptability; Comfortable Learning New Platforms and Tools, • Ability to work cross-functionally, • Team-oriented with strong ethical conduct, • Must work on-site Monday–Thursday; Friday optional remote Preferred Skills • None specified Pay range and compensation package $55,000 - $80,000 Equal Opportunity Statement Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

Location: Remote (US-Based) Reports to: Director, Product Dynatron is transforming the automotive service industry with intelligent SaaS solutions that drive measurable results for thousands of dealership service departments. Our proprietary analytics, automation, and AI-powered workflows empower service leaders to increase profitability, elevate customer satisfaction, and operate with greater efficiency. With accelerating demand and a rapidly expanding product ecosystem, we’re scaling fast, and we’re just getting started. We’re seeking a strategic, customer-focused Product Manager to own and evolve MarketSmart, Dynatron’s customer engagement and marketing platform. This role is responsible for defining product vision, leading discovery, and guiding execution to deliver scalable, high-impact solutions that help customers reach, engage, and convert their audiences more effectively. As Product Manager, you’ll serve as the voice of the customer and the steward of MarketSmart’s long-term growth. You’ll partner closely with Engineering, Product Design, Product Owners, Sales, Marketing, and Support to ensure the platform delivers measurable outcomes, strong adoption, and an intuitive, modern user experience. Product Strategy & Roadmap Ownership • Own and evolve the product vision, strategy, and roadmap for MarketSmart, aligning customer engagement needs with business objectives and platform strategy., • Define clear priorities and success metrics to guide roadmap decisions across segmentation, targeting, messaging, and campaign execution capabilities., • Balance near-term delivery with long-term product scalability, performance, and growth. Continuous Discovery & Customer Insight • Lead ongoing product discovery to deeply understand customer workflows, pain points, and success metrics related to customer engagement and marketing performance., • Conduct structured research including customer interviews, surveys, usability testing, workflow analysis, and feedback synthesis., • Validate assumptions and opportunities through qualitative and quantitative insights. From Insight to Execution • Translate customer, market, and performance insights into clear product requirements, business cases, and prioritized initiatives., • Partner closely with Product Owners to ensure strategy is translated into actionable backlogs and effective delivery plans., • Provide clarity on problem definition, desired outcomes, and trade-offs to guide execution. Scalable Marketing Technology & Platform Growth • Collaborate with Engineering and Product Design to define and deliver solutions that balance usability, scalability, performance, and long-term platform health., • Evaluate build, buy, or partner options for new capabilities, weighing trade-offs across customer value, speed, and technical complexity., • Ensure architectural decisions support future extensibility and evolving customer needs. Data-Driven Prioritization & Optimization • Analyze product usage data, campaign performance metrics, and customer feedback to guide prioritization and iteration., • Conduct market and competitive research to stay ahead of industry trends and evolving customer expectations. Use data to validate outcomes and continuously optimize product impact. Validation, Launch & Go-To-Market Enablement • Lead validation efforts including beta programs, usability testing, and post-launch feedback loops to ensure strong adoption and customer outcomes., • Drive Go-To-Market readiness for new features and enhancements in partnership with Sales, Marketing, Support, and Training teams., • Ensure launches are well-positioned, well-supported, and clearly communicated. Product Advocacy & Cross-Functional Enablement • Serve as the internal subject matter expert and product advocate for MarketSmart., • Partner with Product Marketing on positioning, messaging, and enablement materials., • Support Sales with product expertise, demos, and customer-facing content., • Provide internal training and consistently advocate for customer outcomes in product decisions. Product & Domain Experience • 3-7+ years of Product Management or Product Marketing Management experience in a SaaS or technology-driven organization., • Proven success owning product vision, roadmaps, and delivery across the full product lifecycle., • Experience with B2C customer engagement platforms, MarTech, digital marketing, marketing automation, and campaign-driven products. Discovery, Data & Execution Skills • Strong understanding of customer segmentation, targeting, messaging, execution, and performance measurement., • Hands-on experience leading product discovery, validation, and prioritization efforts., • Demonstrated success launching products and supporting Go-To-Market execution., • Strong analytical and problem-solving skills with the ability to use data to inform decisions. Collaboration & Leadership • Ability to influence cross-functional teams without formal authority, including Engineering, Design, Sales, Marketing, and Support., • High customer empathy with experience conducting interviews, usability testing, and workflow analysis., • Excellent communication skills and comfort operating in fast-paced, iterative environments with evolving requirements. Education & Certifications • Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or a related field preferred., • Pragmatic Institute Product Manager Certification preferred., • Opportunity to own and scale a high-impact customer engagement platform within a rapidly growing SaaS organization., • Strategic role with cross-functional influence across Product, Engineering, GTM, and Leadership teams., • Values-driven culture focused on accountability, urgency, and delivering real outcomes., • Remote-first environment offering flexibility, autonomy, and trust., • Competitive base salary between $130,000 and $140,000, • Comprehensive health, vision, and dental insurance, • Employer-paid disability and life insurance, • 401(k) with competitive company match, • Flexible vacation policy and 11 paid holidays, • Remote-first culture Ready to shape smarter customer engagement? Join us to build and evolve MarketSmart, creating campaign-driven capabilities that help customers connect, measure impact, and grow with confidence.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Senior Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our and . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $108,375 - $232,200 USD How GitLab will support you • _, • _, • _, • _, • _, • _, • _ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from _ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the Seattle area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our and . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • _, • _, • _, • _, • _, • _, • _ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from _ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world’s largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, _, General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner’s Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional – it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world’s top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. As a Customer Success Manager at HackerOne, you will own a portfolio of customers, driving retention, satisfaction, and long-term value. You will partner closely with customers to understand their goals, guide them in maximizing the value of HackerOne’s platform, and ensure successful renewals. This role is critical to delivering a seamless customer experience and strengthening HackerOne’s position as a trusted security partner. At HackerOne, we embrace a Flexible Work approach that gives us the freedom to do our best work while also fostering the connections and community that make us stronger. Reflecting this philosophy, this is a remote role targeted for candidates within ~50 miles of Austin, TX or Seattle, WA. We believe this balance of proximity and flexibility gives Hackeronies the chance to occasionally come together – fostering collaboration, connection, and in-person moments that enrich our culture – while still preserving the benefits of remote work. Success in this role will be accomplished by delivering on the responsibilities below in alignment with the Values and Principles that define how we work at HackerOne: Manage a portfolio of customer accounts, strengthening engagement and retention by proactively identifying risks and opportunities, demonstrating Own the Outcome for customer success metrics and renewal performance. Build scalable workflows and leverage automation tools to improve efficiency and consistency in customer interactions, applying an AI First mindset to enhance productivity and customer outcomes. Adapt to evolving customer needs and organizational priorities with Change Agility, maintaining strong relationships and continuity during periods of change or ambiguity. Use Data-Driven Decision Making to monitor account health, analyze usage trends, and inform strategies that improve retention, expansion, and customer satisfaction. Apply First Principles Problem Solving to identify root causes of customer challenges, simplifying complex issues and developing clear, effective solutions. Partner cross-functionally with Sales, Product, and Engineering to advocate for customer needs, share insights, and improve the overall customer experience. Lead onboarding and adoption efforts, ensuring customers successfully integrate HackerOne’s solutions and realize value quickly. 2–3 years of experience in Customer Success, Account Management, or a related role in SaaS or technology environments Experience managing customer relationships and supporting renewals or retention strategies Proficiency with CRM tools and ability to analyze customer data to inform decisions Strong communication skills, with the ability to explain technical or complex concepts clearly Experience in cybersecurity or security-focused SaaS environments Familiarity with data analysis and reporting tools to track customer performance and outcomes Experience supporting onboarding or customer adoption programs Basic project management experience coordinating cross-functional initiatives Compensation Bands: _ Tier B: $100k base plus 10% variable #LI-Remote #LI-KM1 Health (medical, vision, dental), life, and disability insurance* Equity stock options Retirement plans Paid public holidays and unlimited PTO Paid maternity and parental leave Leaves of absence (including caregiver leave and leave under CO's Healthy Families and Workplaces Act) Employee Assistance Program *Eligibility may differ by country We're committed to building a global team! For certain roles outside the United States, India, the U.K., and the Netherlands, we partner with _ as our Employer of Record (EOR). Visa/work permit sponsorship is not available. Employment at HackerOne is contingent on a background check. HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws. This policy applies to all HackerOne employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. HackerOne makes hiring decisions based solely on qualifications, merit, and business needs at the time. For US based roles only: Pursuant to the San Francisco Fair Chance Ordinance, all qualified applicants with arrest and conviction records will be considered for the position.

Job DescriptionSalary: $78,000 to $98,000 Who We Are: The Drug Policy Alliance (DPA) addresses the harms of drug use and drug criminalization through policy solutions, organizing, and public education. We advocate for a holistic approach to drugs that prioritizes health, social supports, and community wellbeing. DPA opposes punitive approaches that destabilize people, block access to care, and drain communities of resources. We believe that the regulation of drugs should be grounded in evidence, health, equity, and human rights. In collaboration with other movements, we change laws, advance justice, and save lives. DPA has 40 staff across the U.S. an annual operating budget of approximately $12 million, and 200,000 members, activists, and supporters. The organization has a solid track record of success at the local, state, and federal levels and consistent visibility in prominent media and policy circles. Recognizing the broad reach of the drug war, DPA works across issue areas to engage more deeply with organizations and leaders in immigration, family policing, education, reproductive justice, housing, and other aligned spaces. This commitment to building power across movements and building a base contributes to and works in tandem with DPAs work on policy and legislative change. The Position The Executive Assistant and Board Liaison serve as a critical partner to the Executive Director, providing high-level administrative and logistical support across all areas of the Executive office. This includes complex calendar and scheduling management, meeting preparation and synthesis, and cross-departmental coordination. In addition, this role serves as the primary liaison to the Drug Policy Alliance and Drug Policy Action boards of directors and their committees, managing all related governance activities and communications. This dynamic position requires someone who can anticipate needs before they arise, exercise sound judgment with sensitive information, and balance multiple competing priorities with professionalism and discretion. Primary Responsibilities Executive Support • Manage the Executive Directors complex and fast-moving calendar, requiring interaction with both internal and external stakeholders, prioritizing the most sensitive matters and using sound judgment., • Prioritize and manage the Executive Directors multiple projects and requests and help with follow through in a timely manner., • Coordinate travel arrangements and itinerary planning (for domestic and international speaking engagements and conferences, internal events, donor trips) that align with the Executive Directors preferences., • Work closely with the finance team to reconcile the Executive Directors monthly credit card reconciliation report, and plan for board, finance committee, budget, and audit meetings, • Support the work of the leadership team, by scheduling, handling logistics of their weekly meetings, preparing meeting agendas in consultation with team members and tracking the calendar of items for discussion and any follow up items, distributing meeting minutes, preparing monthly email updates to the staff, and at times facilitating meetings., • Work collaboratively with the Development team to send weekly email correspondence to partners, funders, and prospects, maintain an up-to-date meeting tracker, and support the timely preparation of post-meeting donor debrief memos., • Maintain a document file retention and storage system for the Executive and Leadership Teams with the highest regard for confidentiality. Board Liaison • Manage any board meeting related activities including administrative and logistical support, driving the process, managing the collection of materials for the board book, and recording meeting minutes and tracking of action items that come out of meetings, • Manage the board committees including scheduling meetings, notetaking and supporting the next steps of the Audit and Finance, Nominations, and Executive committee meetings, • Manage all board communications around events that require board participation and/or involvement, aiding with travel and hotel arrangements, where necessary, • Serve as the chief manager of the board portal and the appropriate storage and cataloguing of all pertinent and historical information in a way that is intuitive and accessible, • Coordinate onboarding for incoming board members, including scheduling and facilitating the biannual live orientation meeting and ensuring all new directors have access to the onboarding materials on the board portal, • Handle all compliance related items such as the signing of annual conflict of interest and independence disclosures, monitoring board elections and terms, and the annual submission of the necessary board information related to the audit Qualifications The ideal candidate will have: • Minimum of 5 years of experience supporting an executive or other senior-level position, preferably in a nonprofit organization., • Utmost ability to exercise sound judgment and discretion especially when it comes to sensitive and confidential information, • Genuine commitment to drug policy reform and the mission of the Drug Policy Alliance; an understanding of and alignment with the organizations values and approach to social justice, • Strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors, • Demonstrated attention to detail and ability to anticipate needs before they arise proactively stays ahead of the Executive Director's schedule and priorities, flags issues and opportunities before they become problems, and drives processes forward without waiting to be asked., • Ability to balance competing priorities, complex situations, and tight deadlines, • Strong organizational, communication, and project management skills, • Comfort with digital tools including Microsoft Office, board management platforms, Slack, and Zoom; familiarity with project management software a plus; experience leveraging AI tools and applications to automate workflows and augment working capacity Terms of Employment This is a full-time, exempt position. The salary range for this position is $78,000 to $98,000 depending on experience. Benefits for DPA staff include comprehensive health insurance and coverage (including dental and vision), 403b retirement plan with 10% employer matching contribution after completion of one-year, paid time off including 20 days of vacation, plus national holidays, sick days, organizational closure at the end of December, and year-round early dismissal on Fridays. Applicants must be able to report to the NYC office a minimum of twice a week. This position is hybrid. Some travel may be required. How to Apply: To apply, please submit the following: • Your resume., • A cover letter Equal Opportunity Drug Policy Alliance (DPA) is an equal opportunity employer and values a diverse workforce and an inclusive culture. DPA encourages applications from all qualified individuals without regard to race, color, religion, gender, ethnicity, personal appearance, political affiliation, family responsibility, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction. Drug Policy Alliance is particularly interested in hiring people who have been adversely affected by the war on drugs.

Reporting to the Chief of Staff, and coordinating with the Director of Public Policy on IFF’s public priorities, the Director works with key internal and external stakeholders to develop and advocate for IFF’s public policy priorities at the state level, focusing on: the establishment of state C

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Posting Open Date: 2/13/2026 Anticipated Posting Close Date*: 4/13/2026 *Job posting may close early due to the volume of applicants. Customer Solutions Engineer Our customers are interested in optimizing their product delivery, global footprint, and user experience using the Fastly platform. You will be on the front lines of this adoption. Internally we title this role as a Fastly Cloud Engineer (CE) within the Fastly Revenue Organization. As a trusted customer advocate, the CE will help organizations understand various technologies such as Edge Computing and CDN architectures, as well as assisting them on efficiently migrating existing workload to Fastly, all while linking technology with measurable business value. You should be able to demonstrate technical ownership across assigned strategic customer accounts, bringing emotional intelligence and clear communication to all interactions and audiences (both technical and non-technical). With your technical expertise, you should act as a problem solver, identifying challenges and advocating solutions. At Fastly, we are looking for individuals who are passionate about technology and have an ongoing drive and capability to absorb and retain vast amounts of deep technical information. What You'll Do: As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack Look for opportunities to introduce new Fastly products that compliment the customer’s needs Partner internally to create customer strategies and assist in support requests or problems for assigned customers Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership What We're Looking For: 5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests Understanding of networking, including, BGP, internet routing, and the difference between transit and peering Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js) Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP Empathy and understanding of the customer Possess a comfort level with presenting and leading customer presentations and training Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact. Capable and willing to travel for customer meetings as necessary While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs We’ll be super impressed if you have experience in any of these: Experience with Varnish, Varnish Configuration Language Streaming video/audio technologies or experience in e-commerce technologies/solutions Experience in the CDN or cloud computing industries Work Hours: This position will require you to be available during core business hours. While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs. Work Location(s) & Travel Requirements: This position is open to remote work locations, ideally on the East Coast US. This position may require travel as required by your role or requested by your manager. SF / LA Fair Chance Ordinance Statement Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Salary: The estimated salary range for this position is $104,830 to $125,796. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, and location. This role may be eligible to participate in Fastly’s equity and discretionary bonus programs. Benefits: We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings? We offer a comprehensive benefits package including medical, dental, and vision insurance. Family planning, mental health support along with Employee Assistance Program, Insurance (Life, Disability, and Accident), a Flexible Vacation policy and up to 18 days of accrued paid sick leave are there to help support our employees. We also offer 401(k) (including company match) and an Employee Stock Purchase Program. For 2026, we offer 12 paid local holidays, 12 paid company wellness days. Why Fastly? We have a huge impact. Fastly is a small company with a big reach. Not only do have a tremendous user base, but we also support a growing number of. Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We love distributed teams. Fastly’s home-base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. As a new hire, you will be able to attend our IN-PERSON new hire orientation in our San Francisco office! It is an exciting week-long experience that we offer to new employees to build connections with colleagues across Fastly, participate in hands-on learning opportunities, and immerse yourself in our culture firsthand. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate. Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at . We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ or @_ email address. Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at _ or 501-287-4901. Fastly collects and processes personal data submitted by job applicants in accordance with our. Please see our.

ROLE: Director, Finance & Operations LOCATION: Remote POSITION TYPE: Exempt, Full-time TRAVEL REQUIREMENT: 5% START DATE: ASAP REPORTS TO: Chief of Staff and Strategy ROLE OVERVIEW Democrats for Education Reform (DFER) is seeking a Director of Finance & Operations to direct and oversee the integrated management of all organizational aspects related to the operational infrastructure, finance and accounting, and human resources functions for our multi-entity organization, which includes a 501(c)(3), 501(c)(4), and Political Action Committee (PAC). This includes direct responsibility for accounting, finance, cash flow, budgeting, internal and external audits, and legal and management reporting. This role is a key strategic partner to the executive team, providing the financial insight necessary to advance the organization's mission. You will: • Lead efforts to manage the organization's financial resources, supporting its commitment to advancing its mission through strategic fiscal planning, strong financial reporting and analysis., • Sustain robust financial systems and internal controls to safeguard assets, ensure compliance, and provide accurate and timely financial data to support strategic decision-making., • Provide strategic financial guidance and support to the executive leadership team, department heads, and program staff on budgeting, forecasting, and fiscal management., • Lead the annual audit and 990 preparation process, serving as the primary liaison with external auditors., • Sustain organizational operations, including IT hardware and technology tools, along with contract management., • Lead all aspects of human resources, including benefits, compensation strategy, recruitment, hiring, onboarding, offboarding, investigations, maintaining and implementing policies., • Manage a team of staff and consultants: FT staff accountant (1), PT HR Director (1), PT HR Manager (1), along with various consultants (example: external auditors, IT consultant). WHO WE ARE Democrats for Education Reform (DFER) is a national political organization that supports elected Democrats and candidates for office who seek to expand policies and practices that work well for America’s students and confront those that do not. We prioritize students and families, especially low-income students and students of color who should be better served by our country’s public education system. DFER partner Education Reform Now Advocacy (ERNA) is an advocacy group that advances education reform measures through empowering community leaders to support our legislative and political advocacy work. ERNA keeps constant pressure on legislators to champion high-quality public education. DFER partner Education Reform Now (ERN) is a nonpartisan think tank that promotes increased resources and innovative reforms in K-12 public education, particularly for students of color and students from low-income families. WHAT WE DO 1. Support for Forward-Thinking Education Leaders — In an approach that is markedly different from our peers and partners in the field, DFER engages directly with candidates and elected officials to empower them to advocate for education policies that focus foremost on serving students. Our partner organization, Education Reform Now, does work that involves policy research, analysis and education that helps policy makers at all levels understand complex education issues and make informed decisions., 2. Informing the Education Debate — Our coalition work reflects the breadth of our policy priorities. We work collaboratively with organizations and our community networks to create an education system that serves and is held accountable to all students and families., 3. Targeted Interventions and Rapid Response — DFER’s reach, from the most local district relationships to state and federal policymakers, enables us to respond quickly to the changing landscape and policy trends. Activities vary significantly from project to project and may include training, policy analysis, public engagement, electoral and issue advocacy, and policy guidance for elected officials and local advocates. KEY RESPONSIBILITIES Strategic Financial Partnership • Act as a strategic partner by developing and delivering forward-thinking, usable financial reporting and dashboards that translate complex data into actionable insights for program, development, and advocacy staff., • Continuously evaluate the status of short and long-term strategic financial objectives and provide advice on the financial implications of business activities., • Provide timely and accurate analysis of budgets, financial trends and forecasts., • Establish and maintain strong relationships with senior executives so as to identify their needs and provide responsive reporting and financial strategies., • Manage cash flow and forecasting; optimize the handling of banking relationships and initiate appropriate strategies to enhance cash positions. Multi-Entity Financial Management, Accounting, and Controls • Ensure that effective internal controls are in place and ensure a safeguarding of assets, compliance with GAAP and applicable federal, state and local regulatory laws and rules for financial and tax reporting., • Maintain a cost sharing allocation model to accurately distribute costs across the entities; ensure proper implementation of cost share and grant agreements; establish processes to monitor the program activity for compliance with grant agreements., • Maintain separate financial records for each entity while producing consolidated financial statements for organizational leadership and the Board., • Manage intercompany transactions, allocations, cash settlements and transfers, ensuring they are properly documented and comply with all legal restrictions., • Ensure the timely and accurate processing of accounts payable, accounts receivable, payroll, and support the Development team with grants administration., • Ensure cash flow is appropriate for the organization’s operations for national, the states and projects (including fiscal sponsors)., • Partner with external auditors to execute the annual audit process and prepare and file all required regulatory reports, including Form 990, Form 990-T, Form 1120-POL, and state charity and PAC reports in a timely and accurate manner., • Evaluate, implement, and manage financial systems and software (such as Netsuite) to enhance operational efficiency. Multi-Entity Budget & Management Reporting • Manage processes for financial forecasting, reporting, including leading the annual organization budgeting and planning process, • Prepare monthly financial statements, financial packages, and other informational reports/analysis., • Monitor financial performance against budget, analyze variances, and provide actionable insights to support national departments, state chapters, and special projects., • Provide financial data and analysis to support grant proposals and donor reports for the Development team and to ensure programmatic compliance. Business Operations Management • Oversee the organization's IT infrastructure, including hardware, software, and cloud-based technology tools., • Manage business insurance, contracts, and other operational compliance requirements (office leases, co-working agreements, vendor contracts)., • Ensure cross-functional collaboration by partnering closely with other departments to streamline processes, implement organization-wide best practices, and ensure operational support for mission delivery. Human Resources • Lead all aspects of recruitment, hiring, onboarding, professional development, and offboarding processes., • Administer and continuously evaluate the employee benefits program, including its compensation strategy., • Maintain, update, and implement the Employee Handbook and all HR policies. Ensure policies are communicated effectively and applied consistently., • Serve as a trusted resource for staff and managers. Conduct confidential investigations when necessary and provide guidance on performance management and conflict resolution., • Ensure HR practices comply with all federal, state, and local employment laws. WHO WE’RE LOOKING FOR The ideal candidate will possess the following qualifications and skills: • Bachelor’s degree in Accounting, CPA certification desirable., • 7+ years of progressive financial and operations leadership roles, with at least 3-5 years in a multi-entity nonprofit environment, managing budgets over $10 million, and extensive experience with intercompany transactions., • Must have direct, hands-on experience managing both HR functions (benefits, compensation, employee relations, compliance) and IT/operations (technology infrastructure, vendor management, facilities)., • An experienced people manager, • Proven experience leading annual audits., • Proficiency with NetSuite accounting software., • Proficiency with Paylocity HCM software., • Strong interpersonal skills and the ability to translate complex financial information for all levels of comprehension., • Commitment to Equity: A demonstrated commitment to advancing educational equity and excellence for all students. COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION Democrats for Education Reform welcomes applications from all, and strongly encourages women, people of color, people with disabilities, immigrants, refugees & LGBTQ people to apply for this position. We are committed to maximizing the diversity of our organization and recruiting a team that reflects the diversity of the students we serve. Applicants must be legally authorized to work for any employer in the United States and will be required to submit proof of eligibility. We are unable to sponsor or take over sponsorship of an employment visa at this time. COMPENSATION The base salary range for this position is $165,000 - $185,000. DFER is proud to offer excellent benefits: health, vision, and dental coverage; flexible spending plan; life insurance; short- and long-term disability insurance; 401K plan with a match plan; flexible spending/benefits plan; paid family leave; paid time off (vacation, sick time, floating holidays, and all National holidays).

About Brillio: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction. Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year. Product manager • CSPO, • Product Management: Senior Software Development Lead Job Description: Senior Product Manager – Payment IntegrityRole Overview· The Senior Product Manager – Payment Integrity will lead the strategy, roadmap, and execution for products and capabilities that ensure accurate, compliant, and cost efficient payments across the organization. This role drives initiatives that prevent incorrect payments, improve claims accuracy, optimize reimbursement processes, and enhance overall financial integrity. You will collaborate with engineering, operations, analytics, compliance, and external stakeholders to deliver solutions that reduce payment leakage and improve operational performance. Key ResponsibilitiesProduct Strategy & Vision· Define and own the end to end product vision and multi year roadmap for Payment Integrity products (pre payment, post payment, claims analytics, audit workflows, rules engines, etc.).· Identify market, regulatory, and industry trends to shape strategic product decisions.· Develop business cases, cost–benefit analyses, and value propositions for new capabilities.Execution & Delivery· Lead cross functional teams (engineering, data science, claims operations, finance) to deliver scalable Payment Integrity solutions.· Translate business needs into actionable product requirements, user stories, and acceptance criteria.· Prioritize the product backlog using a data driven approach while balancing long term strategy and short term wins.· Drive iteration planning, sprint reviews, and release cycles with engineering.Operational & Financial Impact· Ensure solutions reduce payment leakage, improve claims accuracy, and support audit effectiveness.· Partner with finance and operations to track product performance through KPIs such as overpayment recovery rate, detection yield, cost avoidance, and operational efficiency.· Continuously optimize rules engines, fraud/waste/abuse detection algorithms, and workflow systems.Stakeholder Management· Work closely with internal teams (Compliance, Legal, Provider Management, Medical Policy) to ensure solutions meet regulatory and audit requirements.· Partner with external vendors, payment integrity service providers, and technology partners.· Communicate product vision, updates, and performance metrics to senior leadership.User Experience & Product Quality· Advocate for intuitive user experiences for auditors, analysts, clinicians, and claims processors.· Ensure robust product documentation, training materials, and operational readiness.· Drive continuous improvement by collecting user feedback and monitoring adoption.Required Qualifications· 6+ years of product management experience, preferably in healthcare, insurance, payment integrity, claims processing, or fintech risk & controls.· Strong understanding of claims lifecycle, reimbursement methodologies, pre payment edits, post payment audits, and fraud/waste/abuse detection.· Experience working with engineering, analytics, and data science teams.· Proficient with data analysis, KPI development, and financial impact modeling.· Exceptional communication, stakeholder management, and leadership skills.· Ability to prioritize in a fast paced environment with competing demands. Preferred Qualifications· Experience with payment integrity platforms, claims adjudication systems, workflow tools, or rules engines.· Background in healthcare regulations (CMS, Medicare/Medicaid guidelines, ICD/CPT coding).· Exposure to machine learning based anomaly detection or predictive models.· Product certifications (CSPO, Pragmatic PM, AIPMM, etc.).· MBA or equivalent experience in strategy-heavy roles.Success Measures· Reduction in payment leakage and increase in cost avoidance.· Improved claims accuracy and audit efficiency.· Delivery of high impact features aligned with roadmap timelines.· Strong adoption$75 - $78 an hourKnow more about Brillio : https://www.brillio.com/join-us/ PPE: https://www.brillio.com/platform-and-product-engineering/ Equal Employment Opportunity DeclarationBrillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation. #LI-PS1 Know what it’s like to work and grow at Brillio: _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cloudinary is the Image and Video API platform trusted by millions of developers and over 10,000 companies worldwide. Our powerful tools fuel websites to be faster, richer in user engagement, and breakthrough creativity. With a growing suite of products that support everything from developer efficiency to brand storytelling, Cloudinary is becoming the visual layer of the web. Cloudinary has a globally distributed team across North America, EMEA, and Asia-Pacific, united by a shared commitment to building smart, scalable technology and a culture rooted in humility, curiosity, and collaboration. At Cloudinary, we celebrate Life & Work. We believe in healthy growth, working with purpose, and creating meaningful value. If you’re looking for a place where your voice matters and your work truly makes an impact, this may be the opportunity for you. • Strategic account management, • Manage a portfolio of Strategic accounts, • Develop the playbook, tools, and processes for managing Strategic accounts ($500k+ ARR), • Help onboard and mentor new CSMs, • Drive cross-functional/ cross-team initiatives for process improvements / function as SME, • Build rapport and trusting/engaged relationships; regular monthly meetings and onsite travel (meet each in-person at least 2-4x per year), • Effective communication with executive-level stakeholders and decision-makers, develop new relationships and opportunities, • Deep understanding of the customer motivations, pain points, business drivers, internal and external (public news, industry trends), • Build long term (1-2 years) adoption strategy; develop and execute success/action plans to fulfill customer business goals, • Advocate with internal teams and lead cross-functional initiatives; facilitate a strong relationship with Product and influence over the roadmap, • Closely collaborate with sales during handoff and for exploring growth opportunities, • Experience with managing Strategic accounts, • Great relationship-building skills, demonstrated success in expanding relationships, • Strategic thinking and long term planning capabilities, • Ability to lead cross-functional teams: make an impact on the product roadmap, influence internal teams, promote new processes and workflows within the organization, • Track record in growing adoption and expansionWe have you in mind. As an employee, you will experience many benefits, including: Awesome technologyTop-talent peers100% sponsored medical, dental, and vision plans for employees & familyHSA company contributionMatching 401k programRobust vacation & wellness policy Annual development stipend Catered lunches or a food stipend Cloudinary is proud to be an equal-opportunity employer dedicated to pursuing a diverse workforce. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Solutions Architect, you’ll be a trusted advisor to GitLab prospects and customers in the San Francisco area, helping them understand how GitLab’s DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You’ll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you’ll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. In your first year, you’ll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab’s differentiated position in an AI-driven DevSecOps landscape. • Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle., • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments., • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion., • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates., • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment., • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning., • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners., • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team., • Experience engaging with customers in technical pre-sales, consulting, or similar roles, guiding them through solution design and evaluation., • Proficiency with the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows., • Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, and the ability to map platform capabilities to customer use cases., • Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams., • Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments., • Clear technical communication and presentation skills, with the ability to adapt messages for practitioners through to senior business and technical decision makers., • Skill in building trusted relationships, listening with empathy, and acting as a customer advocate to internal teams such as Product, Engineering, Sales, and Marketing., • Motivation to continuously develop professionally, including learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields. We, the Solutions Architect team, are part of GitLab’s Sales organization and serve as the technical counterpart to Account Executives, with this role focused on opportunities in North America and reporting into a regional Solutions Architect Manager. Our mission is to help customers realize the full value of GitLab’s AI-powered DevSecOps platform by advising on architecture, running technical evaluations such as proofs of value, and guiding customers through their digital transformation. We work closely with Sales, Product Management, Engineering, and Marketing, collaborating asynchronously across regions to share best practices, create reusable technical collateral, and act as the voice of the customer. We are focused on helping customers modernize end-to-end software delivery, adopt GitLab at scale, and navigate a rapidly evolving AI and DevSecOps landscape. #LI-DNI The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our and . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $90,300 - $193,500 USD How GitLab will support you • _, • _, • _, • _, • _, • _, • _ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from _ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

POS-31593 Service Hub is an AI-powered customer service solution that can deliver delightful support with unified customer insights. Service Hub has everything customers need to scale support, drive retention, and increase customer value — all in one place. This is a fast growing product line leveraging AI in a thoughtful way to create the tools needed for Human/AI hybrid teams to drive the best outcomes for customers. We’re looking for a Principal Software Engineer to help shape the technical future of Service Hub focusing primarily on Front End. This is a very hands-on role. You’ll write code, dive into applications, review tough designs, improve performance of real time tools, debug messy systems, and directly drive the architecture behind some of the most critical surfaces in our key products: Customer Agent, Helpdesk, Customer Success, and Omnichannel Platform. • Front-end Architectural Leadership for the whole product line, setting standards and creating tools and libraries for effective front-end development., • Work with the platform Front-end as a Service (FaaS) group to ensure that problems are handled at the right level of abstraction to support developer productivity., • Set the standard for performance and reliability ensuring that we have the metrics and monitoring to discover issues and solve them in a way that benefits all product groups in the product line., • Hands-on, High-Leverage Contributor: You ship production code. You will lead the development of high-impact initiatives, moving from prototypes to production scale systems with ease.., • Technical Mentorship & Multiplier: You will elevate the entire engineering org. You’ll mentor senior engineers on best practices and techniques for creating responsive and delightful user interfaces., • Cross-Functional Influence: Partner with Product, UX and UXR to discover and act on the biggest opportunities for improving our applications., • Rapid AI Fluency: Willingness to learn and keep abreast of developments in AI both as a tool to speed up development and opportunities for creating better experiences for our customers., • User-First Mindset: You have a track record of building products that people love. You advocate for the end-user in design reviews and are willing to pivot technical strategies if it means a better outcome for the customer., • Proven Expertise in Frontend Systems: You have experience building very high usage, low-latency user interfaces with strict SLAs., • Technical Proficiency: Deep expertise in the major Frontend architectural styles, and experience with key frameworks and languages for Frontend development., • Systems Thinking: You think about problems from a systems perspective not just a single application or on Frontend. You must have the ability to partner with senior backend developers to come up with the best overall solution., • A Bias for Action: You prefer a working prototype over a 20-page design doc. You have a habit of turning ambiguity into clear plans and working software., • Product Intuition: You care about the "why" behind the "what." You understand the pain points of GTM professionals (especially service) and build technology that solves them. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s . Benefits are also an important piece of your total compensation package. Explore the _ HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range:$313,800—$502,080 USD We know the and can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us _. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page _. India Applicants: link to HubSpot India's equal opportunity policy _. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company_. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: • _, • _ HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found . By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's for details on data processing and your rights.

Meet Upside: We created Upside to transform brick-and-mortar commerce. Our technology uses the sophistication of online retail—profit measurement, attribution, and incrementality—to provide users with more value on their everyday purchases and brick-and-mortar businesses with new, profitable customers. We’ve helped millions of users earn 2 to 3 times more cashback than any other product, and hundreds of thousands of brick-and-mortar businesses earn measurable profit. Billions of dollars in commerce run through the Upside platform every year, and that value goes directly back to our retailer partners, the consumers they serve, and important sustainability initiatives. About the role: At Upside, engineers are expected to gather the right context from those around them and take thoughtful, calculated risks. By doing so, we help our teams move quickly and make informed decisions that lead to high quality software and delightful user experiences. We're looking for engineers who are curious about the “why” behind what we build, and strive to understand the bigger picture so they can make better technical choices. We value individuals who seek out opportunities to improve our systems and deliver real business impact through their work. We embrace change and foster open conversations to help ideas evolve and grow. Here are some ways we have seen engineers drive impact at Upside: Help cultivate a collaborative and safe environment. You can speak up to name problems, which will invite conversations that will then drive solutions. Learn and innovate on the ways we can improve our system. You are able to hone in on gaps in quality, security, performance, and speed of execution and generate buy-in to raise those bars. Partner deeply with cross functional teams. Whether it’s aligning with marketing on experimentation, enabling better personalization with data science, or integrating feedback from designers, you are proactive in surfacing insights and turning them into technical action. Drive quality through documentation. You record your decisions, communicate tradeoffs, and ensure others can build upon your work. Set clear expectations on delivery. We all understand that plans change. You focus on setting an accurate and achievable goal from the start, and then keeping close alignment with key partners when milestones shift. Why You Should Apply: Engineers come in many different shapes and sizes. I thought it would be helpful to highlight what I’m looking for on my team. This role is a good fit for you if: You aren’t afraid to challenge the status quo when it makes the team and business better. You learn from those around you while utilizing data to advocate for informed change. You thrive at the intersection of systems and storytelling. Whether creating helpful insights for merchants tracking their value on the platform, providing accurate billing or payments or ensuring the customer journey is well understood, you bring empathy for both merchants and consumers.—and build solutions that empower others to experiment, iterate, and act confidently. You care about building resilient systems that scale. You bring a mindset of continuous improvement, and know when to invest in observability, automation, or new infrastructure to reduce toil and improve outcomes for the team and end users. You believe that pulling quality upstream starts with engineering. You champion best practices, encourage early testing and validation, and work closely with peers to build a culture of quality from the ground up. Engineering Culture: We want our engineers to have the time and support to grow in their craft and contribute meaningfully to impactful technical decisions. Engineers are encouraged to focus deeply on their work, collaborate effectively with team members, and continuously develop their skills. Teams are thoughtfully staffed to create a dynamic and diverse environment that enhances learning and innovation. Technology Stack: We don’t require them all, but love those that have experience in or are interested in learning: React, Typescript, Python, Snowflake, DBT, AWS (including API Gateway, Lambda, DynamoDB, Cloudwatch, EventBridge),Terraform and Github Actions. We also leverage numerous AI tools, including OpenAI and Github Copilot. Ideal qualifications: Lead with technical depth and continuously improve quality and observability Guide, mentor and upskill the team to raise overall effectiveness and impact Drive experiences that deliver measurable business value Apply an analytical mindset to experiment, learn, iterate and grow Debug complex systems by interpreting data, forming hypotheses and making meaningful improvements Build with semantic HTML, CSS, and core JavaScript concepts Apply strong knowledge of core web and browser fundamentals (e.g., how a browser parses and constructs a web page) Write reliable automated tests as a foundation for quality Demonstrate a proven ability or strong desire to apply generative AI across the SDLC, from ideation and design to coding, testing and release, to increase velocity and quality Location: This hybrid role is based in our Austin, Chicago, DC, or NYC office. In-office attendance is required on Monday, Tuesday, and Thursday and may increase based on project-based needs and changes to Upside’s in-office policy over time. Compensation: The US base salary range for this full-time position is $180,000 - $210,000 + equity + benefits. The final starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Your recruiter can share more about the specific salary range during the hiring process. Benefits: Medical, dental, and vision coverage starting on Day 1 Equity (ISOs) 401(k) program Family planning programs + paid parental leave Physical fitness and wellness memberships Emotional and mental health support programs Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break Flexible work environment Lunch reimbursement for in-office employees Employee Resource Groups Learning and Development stipend Transparent culture Amazing mission! Diversity and Inclusion: Diversity drives innovation, and our differences make us stronger. We‘re passionate about building a workplace that represents a variety of backgrounds, skills, and perspectives, and we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Everyone is welcome here! If there's anything we can do to support a disability or special need during your application or interview process, please email accommodations@upside.com. This email is for accessibility accommodations only, it should not be used to submit job applications. Notice To Recruiters And Placement Agencies: This is an in-house search with a dedicated recruiter. Please do not submit resumes to any person or email address at Upside. Upside is not liable for, and will not pay, placement fees for candidates submitted by any party or agency other than its approved recruitment partners.

Sword Health is shifting healthcare from human-first to AI-first through its AI Care platform, making world-class healthcare available anytime, anywhere, while significantly reducing costs for payers, self-insured employers, national health systems, and other healthcare organizations. Sword began by reinventing pain care with AI at its core, and has since expanded into women’s health, movement health, and more recently mental health. Since 2020, more than 700,000 members across three continents have completed 10 million AI sessions, helping Sword's 1,000+ enterprise clients avoid over $1 billion in unnecessary healthcare costs. Backed by 42 clinical studies and over 44 patents, Sword Health has raised more than $500 million from leading investors, including Khosla Ventures, General Catalyst, Transformation Capital, and Founders Fund. Learn more at _. Sword Health is seeking a Director of Customer Success to lead and scale our enterprise Customer Success function, ensuring our customers realize measurable clinical and economic outcomes from Sword’s AI Care platform. This is a senior enterprise leadership role with direct accountability for customer outcomes, responsible for owning post-sale success across a portfolio of complex enterprise customers while evolving the strategy, operating model, and playbooks that support long-term retention, expansion, and advocacy. As a Director, you will balance hands-on customer leadership with team development and cross-functional influence, helping shape how Sword delivers world-class, AI-first healthcare at scale. Accountable for gross retention, net revenue retention, and expansion outcomes across a portfolio of complex enterprise customers, in close partnership with Sales and Commercial leadership.Define and scale Sword’s enterprise Customer Success operating model, including customer segmentation, coverage ratios, capacity planning, and success motions aligned to growth targets. You will be a key leader within Sword’s Customer Success organization, managing and mentoring a team of Customer Success Managers while partnering closely with Sales, Implementation, Marketing, Product, Clinical, and Data teams. This role reports into Customer Success leadership and plays a critical role in aligning customer outcomes with Sword’s broader commercial and clinical strategy. This role manages and scales a team of approximately 6–10 Enterprise Customer Success Managers, with responsibility for performance, development, and succession planning. • Lead the end-to-end customer lifecycle for a portfolio of enterprise clients, with clear ownership of retention, adoption, time-to-value, and expansion readiness., • Build and maintain trusted, executive-level relationships with customer stakeholders, including C-suite leaders, benefits teams, and external partners., • Own and evolve Sword’s enterprise customer success motion, including implementation best practices, engagement strategies, QBR frameworks, and success metrics., • Manage and mentor a team of Customer Success Managers, providing coaching, performance feedback, and career development support., • Partner closely with Sales to ensure seamless handoffs, account planning, renewals, and expansion opportunities., • Provide executive oversight and orchestration for complex customer implementations, partnering closely with Implementation leadership to ensure on-time, on-value delivery., • Deliver quantifiable and qualitative insights to customers through reporting, regular business reviews, and strategic recommendations., • Develop and oversee client account plans, including opportunity sizing, success milestones, and investment recommendations., • Advocate for customer needs internally, influencing Product, Clinical, and Operations teams to address pain points and improve customer outcomes., • Own strategic initiatives within the Customer Success organization, continuously refining playbooks, processes, and tooling as the business scales., • Own and report on key Customer Success metrics including gross retention, net revenue retention, engagement, adoption, and expansion pipeline influenced., • 8+ years of experience in enterprise customer success, account management, or related roles, with demonstrated progression into leadership., • Experience managing and developing high-performing Customer Success teams., • Strong background working with enterprise customers, ideally within digital health, healthcare technology, SaaS, or the benefits ecosystem., • Experience supporting Fortune 1000 or similarly complex, multi-stakeholder enterprise customers, ideally across multi-year contracts and multi-geo deployments., • Proven ability to influence executive stakeholders and navigate complex, multi-threaded customer relationships., • Exceptional communication, storytelling, and analytical skills, with the ability to translate data into strategic insights., • Strong program and project management capabilities, with experience managing multiple customers and initiatives simultaneously., • Comfort operating in fast-paced, ambiguous, high-growth environments., • A stimulating, fast-paced environment with lots of room for creativity., • A bright future at a promising high-tech startup company., • Career development and growth, with a competitive salary., • The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare., • A flexible environment where you can control your hours (remotely) with unlimited vacation., • Access to our health and well-being program (digital therapist sessions)., • Remote or Hybrid work policy., • To get to know more about our Tech Stack, check _.$187,810 - $295,130 a year*This range includes base, variable and equity These compensation bands are just the starting point. Once someone joins and proves they’re outlier talent, we adjust quickly to ensure their compensation aligns with their impact. Our job titles may span more than one career level. Actual pay is determined by skills, qualifications, experience, location, market demand, and other factors. Compensation details listed in this posting reflect the base salary and any potential variable, bonus or sales incentives, and the Company’s estimation of the value of private company stock options, if applicable. The pay range is subject to change, future value of company stock options is not guaranteed, and compensation may be modified in the future. In addition to our total compensation, Sword offers a number of benefits as listed below.US - Sword Benefits & Perks: • Comprehensive health, dental and vision insurance• Life and AD&D Insurance• Financial advisory services• Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)• Health Savings Account• Equity shares• Discretionary PTO plan• Parental leave• 401(k)• Flexible working hours• Remote-first company• Paid company holidays• Free digital therapist for you and your family *Eligibility: Full-time employees regularly working 25+ hours per week Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided. SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.

Modern Health _ is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey. Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status. More about our culture and what you can expect when you join the team: • “It Takes a Village” culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all., • We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs., • We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth., • We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment., • We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right. Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as of 2023 by Fast Company, , and _. To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday. We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you! Maintaining the security and privacy of our users is paramount to Modern Health’s mission. As a member of the security team you will have organization-wide visibility to continuously support and monitor our commitment to privacy, security, and compliance. This is a unique opportunity to use your engineering and security skills to make a direct impact in people's lives. We need a security engineer who can pick up and understand complex technical areas quickly, mitigate risk by increasing automation in security domains, and work with other engineers to securely release and maintain software, infrastructure, and an information security management system, while always working to increase our security and compliance posture. This role will be part of the Product Security (ProdSec) team, report to the Head of Security, and can be based anywhere in the United States. This is a unique opportunity to be a security leader at a fast growing company, and the work done by this position will lay the foundation for security at Modern Health for years to come! Don’t have direct security experience but are a passionate developer or Software engineer with AWS experience that is interested in Security? Please apply! This position is not eligible to be performed in Hawaii. • Analyze security vulnerabilities in web and mobile applications, determine risk levels, and drive remediations in collaboration with engineering teams., • Research and report on potential product threats, emerging vulnerabilities, and mitigation techniques relevant to the evolving health tech landscape., • Partner with Engineering and Product stakeholders to integrate security at every stage of the SDLC, championing secure development practices and agile delivery., • Develop and advocate for cost-effective solutions to address complex application and product security challenges., • Implement the adoption of product security standards and best practices across the organization, influencing engineering and architecture decisions., • Routinely test, audit, and assess the security posture of application and cloud infrastructure configurations., • Guide engineering teams in applying secure coding standards, providing resources and actionable feedback to foster a culture of security., • Deploy, optimize, and manage security tooling such as SAST, DAST, Hashicorp Vault, and other industry-leading application security solutions., • Participate in collaborative threat modeling initiatives for new features and evolving services, ensuring proactive risk identification and reduction., • Conduct secure code reviews on services and applications built with modern frameworks and technologies., • Assist in planning and executing targeted penetration tests on new features, identifying and reporting vulnerabilities before production release., • Collaborate on IT security initiatives, partnering with infrastructure and operations teams to review security controls for device management, endpoint protection, access management, and overall IT hygiene., • Engage with Cloud Security efforts by partnering with DevOps and Infrastructure teams to assess, improve, and monitor cloud architecture, security policies, and cloud-native controls to ensure secure deployment and operations of applications and services., • You are a passionate and confident team member that takes pride and ownership in the work you do., • You are deeply familiar with secure software development practices, security-focused architecture, and infrastructure that aligns with product objectives and business needs., • You support the adoption of application and product security best practices across engineering teams and contribute to business-wide security initiatives., • You have hands-on experience with vulnerability management, secure code review, threat modeling, and industry-standard tools for application and product security., • You have hands-on experience with at least one scripting language (Python and/or Bash preferred)., • You thrive in fast-paced, collaborative environments, working closely with developers, product managers, and cross-functional stakeholders to secure web and mobile applications., • You are able to assess, prioritize, and execute on projects independently., • You are comfortable working in a fast-paced environment., • You have excellent written and verbal communication skills., • You bring 2-4 years of experience in product/application security or 1-3 years in security-focused software engineering., • You have experience integrating security into agile product delivery., • AWS: ECS and cloud hosting, • Gitlab: CI/CD, • Python: Django, Flask, aiohttp, • Data: PostgreSQL, Redis, • Monitoring: Datadog and Sentry, • IaC: Terraform, Packer, • Working at a high growth startup, • Working on SaaS software, • Working in Health Tech, • Software engineering experience Fundamentals: • Medical / Dental / Vision / Disability / Life Insurance, • High Deductible Health Plan with Health Savings Account (HSA) option, • Flexible Spending Account (FSA), • Access to coaches and therapists through Modern Health's platform, • Flexible Time Off, • Company-wide Collective Pause Days Family Support: • Parental Leave Policy, • Family Forming Benefit through Carrot, • Family Assistance Benefit through UrbanSitter Professional Development: • Professional Development Stipend Financial Wellness: • 401k, • Financial Planning Benefit through Origin But wait there’s more…! • Annual Wellness Stipend to use on items that promote your overall well being, • New Hire Stipend to help cover work-from-home setup costs, • ModSquad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more, • Monthly Cell Phone Reimbursement Equal Pay for Equal Work Act Information Please refer to the ranges below to find the starting annual pay range for individuals applying to work remotely from the following locations for this role. • Zone 1: San Francisco Bay Area and New York City Metro, • Zone 2: All other California locations and Seattle, WA, • Zone 3: All other New York locations, All other Washington locations, Washington DC, Austin, TX, CT, IL, MA, NH, NJ, OR, RI, VT • Zone 4: All other Texas locations, AL, AK, AZ, AR, CO, DE, FL, GA, HI, ID, IN, IA, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NM, NC, ND, OH, OK, PA, SC, SD, TN, UT, VA, WV, WI, WY Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. Ranges are not necessarily indicative of the associated starting pay range in other locations. Full-time employees are also eligible for Modern Health's equity program and incredible benefits package. See _ for more information. Depending on the scope of the role, some ranges are indicative of On Target Earnings (OTE) and includes both base pay and commission at 100% achievement of established targets. Zone 1 $119,300 - $140,400 USD Zone 2 $119,300 - $140,400 USD Zone 3 $107,370 - $126,360 USD Zone 4 $101,405 - $119,340 USD Below, we are asking you to complete identity information for the Equal Employment Opportunity Commission (EEOC). While we are required by law to ask these questions in the format provided by the EEOC, at Modern Health we know that gender is not binary, and we recognize that these categories do not reflect our employees' full range of identities.

Description TrueNAS is redefining enterprise storage by delivering proven data resilience, performance, and flexibility without the complexity or constraints of legacy solutions. As the most deployed storage platform in the world, TrueNAS already powers critical data storage infrastructure for businesses, research institutions, and government agencies across 200+ countries and millions of users. Our mission is simple: to become the most trusted name in data storage. Originally founded in Silicon Valley in 2002 under the name iXsystems, TrueNAS is a profitable, independent company with a culture rooted in trust, curiosity, technical excellence, and continuous improvement. Whether you work remotely or on-site, you’ll be part of a team that values collaboration and meaningful impact - where people come before profit, and bold ideas drive the future of data infrastructure. If you’re ready to help shape the future of enterprise storage, we’d love to connect. Position Overview: The Vice President of Customer Success & Global Support Services, reporting to the Chief Operation Officer, is responsible for leading and unifying TrueNAS’s global customer support, customer care, and professional services functions across the full customer lifecycle, from onboarding and adoption through renewal, expansion, and retention. This executive role ensures a consistent, high-quality customer experience across all touchpoints, while maintaining cost-to-serve discipline and operating within approved budgets, serving as the senior escalation authority for critical accounts and a key voice of the customer within the business. This is a U.S.-based position, with a strong preference for the individual to be located in Campbell, CA. Base Pay Range The on-target-earnings of this position is $200,000 to $350,000 USD annually. Please note that the provided range reflects the pay spectrum for positions within the same job category as the one to which this position belongs. The final offer will consider various factors, such as location, education, and prior experience, to ensure a comprehensive and fair compensation assessment. TrueNAS offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more. Expected Posting Timelines This position will be open for a minimum of 5 days, a maximum of 90 days. The Day-to-Day The essential functions and responsibilities for this position include, but are not limited to, the following. Other duties may be assigned as needed. Executive Leadership & Strategy: • Define and execute a multi-year strategy for global Support and Customer Care operations, driving digital transformation, self-service adoption, and support automation to scale the organization efficiently while reducing cost-to-serve and improving gross margin contribution to achieve world-class service standards. • Act as the primary executive contact representing customer interests across the business., • Partner with Operations, Engineering, Product, and Sales leadership to support growth and adoption., • Establish clear expectations for product capabilities, service delivery, and customer outcomes, including customer retention, renewal execution, and expansion opportunities in partnership with Sales., • Partner with Sales on renewals and expansions while maintaining clear ownership boundaries, governance, and alignment on account strategy and commercial execution., • Operate within approved annual budgets and workforce plans; all headcount increases, promotions, and compensation adjustments must follow companywide Finance and HR governance processes. Customer Support & Technical Operations: • Oversee global technical support operations for all TrueNAS products and platforms., • Oversee 24/7 global support delivery, ensuring the consistent achievement of world-class Customer Satisfaction (CSAT) and Customer Effort Score (CES) targets. Drive the evolution from reactive to proactive and predictive support models., • Serve as the executive escalation point for critical customer accounts and high-severity incidents., • Ensure customer and product SLAs are met or exceeded., • Own customer health frameworks, including segmentation, risk identification, and proactive churn-prevention strategies for enterprise and strategic accounts. Professional Services & Partner Management: • Lead the Professional Services organization, including onsite deployments and advanced engagements, with accountability for utilization, margin, and delivery efficiency., • Manage key partners and vendors supporting customer deployment and services., • Establish and maintain certification programs for partners and customers deploying TrueNAS products., • Ensure services align with customer expectations and product capabilities, and support long-term customer value realization, renewals, and expansion outcomes. Cross-Functional Alignment & Product Expectations: • Work closely with Engineering, Hardware, Product, and Sales teams to align customer expectations., • Represent customer needs, product performance, and product quality in executive planning., • Drive feedback loops between customers and internal teams to improve reliability and supportability. Process, Systems & Quality Management: • Drive continuous improvement of support processes, leveraging AI/ML, self-service portals, and robotic process automation (RPA) to optimize workflows and significantly reduce customer effort and time-to-resolution (TTR)., • Ensure operations are managed through Salesforce, SAP, and other internal enterprise systems., • Own ISO, QMS, and support-related compliance standards on behalf of the customer care organization., • Advocate for root-cause analysis and corrective actions for recurring customer and product issues. Metrics, Reporting & Operational Excellence: • Define, monitor, and enforce a balanced scorecard of KPIs, focusing on both lagging indicators (e.g., SLA, CSAT) and leading indicators (e.g., self-service adoption, case deflection rate, first contact resolution), alongside financial metrics including cost-to-serve, support margin, and budget adherence, as well as customer retention, renewal rates, churn, and net revenue retention (NRR) as a primary success metric., • Provide regular executive-level reporting on support health, customer risk, and improvement initiatives, • Use data-driven insights to guide operational and strategic decisions., • Provide quarterly executive and Board-level reporting on customer health, retention risk, renewal outlook, and strategic accounts., • Forecast renewal and retention risk in partnership with Finance and Sales, including early-warning indicators and mitigation plans. Travel: • Willingness and ability to travel up to 25% as required to support business, customer, and team needs. Confidentiality: • Handle sensitive and confidential information with the utmost discretion and integrity. Education and Experience We have identified the following programs, experience, and knowledge that have helped others find success in this role at TrueNAS. We understand, though, that knowledge comes from many forms of learning and experiences. Above all, we consider a person’s potential impact in the role and value their unique path to this point in their career. • Bachelor’s degree in Engineering, Computer Science, Business Administration, or equivalent experience., • 10+ years of experience leading teams in a customer-facing or operational role, with at least 5 years operating at a VP or equivalent executive level in a high-growth, enterprise B2B software or hardware company with direct accountability for customer outcomes., • Previous experience at a mid-size technology company is preferred, • Ability to multitask, prioritize, and work effectively under pressure in a fast-paced environment with competing operational and strategic demands., • High level of professionalism, discretion, and emotional intelligence when engaging with executives, customers, and Board-level stakeholders., • Extensive experience supporting and operating within enterprise data storage and IT networking organizations or similarly complex enterprise infrastructure environments., • Demonstrated success in scaling a global support organization (3x-5x growth) while simultaneously improving key quality metrics (CSAT, CES) driving customer retention, and lowering cost-to-serve., • An equivalent combination of professional experience and demonstrated leadership capability that delivers the knowledge, skills, and abilities described above., • Excellent verbal and written communication skills, with the ability to engage effectively with executives, customers, and cross-functional teams, • Ability to manage complex and critical customer situations both with the customers and with internal teams., • Excellent organizational and managerial skills, • Ability to build trusted and proactive relationships with major TrueNAS accounts, • Proven ability to set long-term strategic goals and translate them into actionable plans, • Ability to build, motivate, and lead high-performing, globally distributed teams, • Strong analytical and problem-solving skills, with a data-driven approach to improving customer outcomes, • Ability to manage multiple priorities and initiatives in a fast-paced environment, • Strong business acumen with experience aligning customer success initiatives to company objectives, including renewals, expansion outcomes, and net revenue retention (NRR) in enterprise B2B environments., • Strong financial acumen, including experience managing operating budgets, headcount planning, and cost optimization in global support organizations., • Strong Experience in Digital Transformation for Support: Proven track record of successfully implementing large-scale support automation (AI/ML chatbots, routing) and advanced self-service strategies to drive case deflection and scale operations., • Customer Effort Reduction Focus: Deep understanding of modern support metrics (e.g., Customer Effort Score, Net Promoter Score) and a proven ability to design service experiences that prioritize ease of use for the customer., • Vendor and Technology Management: Extensive experience selecting, integrating, and managing complex support technology stacks, including CRM (Salesforce/SAP), knowledge management systems, and emerging support tools., • Global Support Model Design: Expertise in designing and managing scalable, resilient 24/7/365 global support models that effectively utilize follow-the-sun strategies and leverage resources across multiple international sites (U.S., Manila, etc.) Equal Employment Opportunity: iXsystems DBA TrueNAS, Inc provides equal employment opportunities to all employees and applicants in all company facilities without regard to race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At _, we’re building identity & access infrastructure for the agent-native era—where software isn’t static, but a dynamic, constantly changing system of AI agents working on behalf of people and businesses to complete dynamic tasks at runtime. Our mission is to unlock the agent economy by empowering developers and enterprises with the secure, scalable foundations they need to build, deploy, adopt, and trust agentic applications. To do this, we’re building the real-time, in-band, contextual guardrails required to transition from human-driven to truly autonomous and agentic workflows that give users, builders, and security teams the confidence and control they need to bring agents out of the lab and into production. At our core, we’re laser-focused on delivering a delightful, best-in-class developer experience that gives them the tools they need to create category-defining applications and experiences while giving platform and security teams the security, scalability, visibility, control, and enablement they need to accelerate their organizations journey to becoming agent native. We’re a small, distributed team of repeat founders and builders, with backgrounds from , , , and . Joining Keycard now means helping define not just our technology, but also the culture and company we’re building together—during a once-in-a-generation platform shift. We're hiring an engineer to join the team that builds and owns the Keycard Agent SDK — the libraries that bring trust, governance, and telemetry to AI agents in production. Keycard is a control plane for agents: policy enforcement, identity propagation, audit logging, and runtime governance. The SDK is how developers use it. It needs to work across languages (Go, Python, TypeScript, Rust), agent frameworks, and deployment patterns (cloud, edge, hybrid). You'll build the SDK libraries, maintain compatibility with upstream frameworks, contribute to open protocol work (MCP, A2A), and advocate for what agent developers actually need. You'll work directly with founders, product, and the systems engineers building the underlying services. You follow the agent ecosystem closely — you build with these tools and have opinions about what works, what doesn't, and when to use which framework. Strong systems engineering instincts. You write tests, think about backwards compatibility, version correctly, and care about API surface area. You've built libraries or SDKs that other developers depend on. You understand the difference between building a product and building a tool others build products with. You work across multiple languages without treating any of them as second-class. Experience with plugin systems, provider architectures, or marketplace/ecosystem engineering (Terraform providers, VS Code extensions, Stripe integrations, etc.) Contributions to open source agent frameworks or protocols Background in identity/auth protocols (OIDC, OAuth, mTLS) at the library level Experience with code generation tools (OpenAPI, protobuf, smithy) for multi-language SDK maintenance Build at the Frontier: Work every day at the frontier of agent-native systems — shipping, inventing, and iterating on technology that hasn’t been built before. You’ll be given huge autonomy, the opportunity to gain mastery, and the chance to work in a team that holds each other accountable to succeed. Truly Agent-Native Culture: At Keycard, we don’t just enable others to adopt agents — we use them ourselves to build. You’ll help shape an organization that embeds AI into its foundation as an enduring competitive advantage. Compensation With Upside: Market-competitive salaries and generous equity packages (4-year vest, 1-year cliff) give you the security to focus on building — and the asymmetric upside of ownership in a company chasing a category-defining mission. Comprehensive Benefits & Recharge: Health, dental, vision, and paramedical coverage for you and your family, plus 4 weeks vacation, 11 statutory holidays, and 1 volunteer day annually. We encourage at least 2 weeks off each year to fully recharge. Tools That Keep You Ahead: A new MacBook Pro, a $500 stipend for peripherals, and the best AI tools available so you can work at the forefront of agent-native workflows. Remote-First Flexibility: We are a remote-first team prioritizing asynchronous collaboration, with hiring focused in North and South America. Work where you’re strongest — we just want the best. Keycard is building the fundamental unlock for the next generation of software: enabling truly secure and trusted agentic applications. Under the hood, we’re building a new identity and access control stack to take us from a world of static, user-focused, long-lived roles and credentialing to one of mixed machine & human interaction that is dynamic, contextually-scoped, and short-lived. By joining as an early employee, you’ll have the opportunity to help curate a culture of iterative craftsmanship, disciplined design, empowerment to own meaningful problems, and consistent high-quality delivery with real impact. You’ll collaborate with the founders and investors who have championed identity, security, and developer tools from seed to scale with companies like Snyk, Auth0, and Heroku. If you’re energized by tackling complex distributed systems and want to advance both developer productivity and security posture, with a hunger to learn, have an impact, and move quickly with determination we’d love to explore how you can help us shape the future of software.

Our Mission & Values: At Drata, we help companies earn and keep the trust of their users, customers, partners, and prospects. We’re the proof layer that shows great companies deserve the trust they aim to build. We live our values every day. Built on Trust means consistency is everything. Act with Integrity by always doing the right thing. Being Customer-Obsessed keeps the people we serve at the center of our work. Competitive Fire drives us to push ourselves harder than anyone else. Diversity brings unique perspectives that lead to better solutions. Automation First ensures we save time and money by making efficiency a priority. Our Culture & Work Style 🚀 At Drata, we’re not just building software - we’re building a mindset. Everything we do springs from: Be a Driver (Owner‑Operator Mentality): Own your work. Improve relentlessly. Deliver results. Move at Drata Speed (Precision & Velocity): Fast decisions. Quick learning. Immediate impact. Stay Mission-Driven (Customer‑Obsessed): Challenge assumptions. Deliver value. Stay hungry. If you thrive when you’re empowered, energized, and working with smart, mission-driven people where you’ll feel at home here. Why Join The Drata Team? The best way to understand the Driver’s Mindset is to see it in action. We’re an award-winning, mission-driven team of 600+ people worldwide, united by a culture that values trust, speed, and continuous growth. _ Watch our CEO, Adam Markowitz, discuss the hyper-growth journey, from $0 to $100M ARR in just four years _: Explore our "Life at Drata" page for employee testimonials on our collaborative and the growth opportunities available. _: See why we are consistently recognized on Fortune's Best Workplaces lists. Connect with Us on Socials: _ - follow us for company updates, employee stories, and career news. Job Summary: We are seeking an experienced and strategic Senior Manager of Enterprise Customer Success to help lead our Enterprise Customer Success team at Drata. The ideal candidate will possess a deep understanding of customer relationship management, a proven track record of managing and growing large enterprise accounts, and the ability to develop and execute strategies that drive customer satisfaction, retention, and expansion. This role requires a leader who can balance strategic thinking with hands-on execution—someone who will build and own critical CS processes, drive cross-functional collaboration across Sales, Product, Engineering, Professional Services, and Support teams, and serve as a trusted advisor to both customers and internal stakeholders. You will be instrumental in scaling our enterprise CS motion while maintaining the high-touch, consultative approach that our largest customers expect. For this role, we will be hiring a candidate in only one of the three locations: Austin, Chicago or Dallas. What you’ll do: Team Leadership: Lead and manage a team of Enterprise Customer Success Managers, providing guidance, mentorship, and performance feedback. Foster a collaborative and customer-focused culture within the team. Highly disciplined to ensure the CS team is on point with CRM hygiene, customer cadence, and providing high value-add activities with direct correlation to financial performance. Collaborate with Customer Success Managers to optimize customer value and support their work with Drata's enterprise customers. Customer Relationship Management: Develop and maintain strong relationships with key stakeholders at enterprise-level customers. Understand the unique needs of each customer, ensuring their business objectives are met through our solutions. Identify opportunities for upsell and cross-sell based on customer needs and usage patterns. Strategy and Planning: Collaborate with cross-functional teams’ stakeholders (Solution Architects, Implementation Managers, Account Management/Sales, Product, Engineering, Support) to develop and execute customer success strategies that align with the company's goals specifically in achieving customer satisfaction, retention and expansion. Continue to revamp and develop customer journeys relevant to Drata’s enterprise customer segment including a comprehensive customer success plan, high impact activities such as roadmap/business value realization, and metrics to measure outcomes. Monitor and refine as necessary our approach and design to align with comprehensive adoption strategies for our largest, most strategic customers. Customer Advocacy: Serve as a CS management point of escalation for customer issues and concerns, ensuring swift resolution and customer satisfaction. Advocate for customer needs internally to drive overall product improvements and enhancements. Provide thought leadership for our customers and build executive-level relationships with key accounts. Retention and Expansion: Develop and implement strategies to proactively identify and address churn risks, ensuring high customer retention and expansion rates. Work with the CS team and customers’ champions to identify overall opportunities for expansion and facilitate the growth of the customer's usage of our products. Performance Metrics: Monitor and refine key performance metrics for the enterprise customer success team, including customer satisfaction, net promoter score, retention rates, and expansion revenue. Reporting and Analysis: Utilize data and analytics on team and customer performance, identify trends, and make data-driven decisions regarding process improvements, tools, and service model What you’ll bring: Experienced in scaling a CSM team into 2X in a hyper growth environment. Proven track record of managing and growing large enterprise accounts, driving customer satisfaction and retention. Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams. Strategic thinker with the ability to develop and execute customer success strategies that align with company goals. Strong analytical skills, with the ability to use data to drive decision-making and identify trends. Proficiency in using customer success software and CRM tools. Requirements: Bachelor's degree in Business/Marketing/similar are preferred and relevant certifications are a plus. 10+ years of experience in customer success, account management, or a related role within the SaaS industry. Strong preference for GRC and/or Security backgrounds. 5+ years of experience in a leadership or management capacity. How we support you: At Drata, our people are our strongest advantage—and we prove it with support that exceeds industry standards. Our total rewards package is designed to power your well-being, accelerate your growth, and keep your work-life balance thriving. Explore how we invest in your _. Shared Success: We provide stock equity to ensure that as the company grows, you share directly in that success. Equity gives every employee a sense of ownership and the opportunity to celebrate our wins together—because your contributions don’t just support our progress; they help drive our collective success. Health & Wellness: Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents, along with comprehensive wellness benefits and healthcare concierge services designed to support your needs beyond traditional insurance. Financial Well-being: A comprehensive suite of financial benefits, including a 401(k) plan, company-paid life and disability insurance, tax-advantaged spending accounts, and a range of discounted voluntary offerings to help you customize and strengthen your overall financial position. Family Support: We want to support you in life's most important moments, so we offer a paid Parental Leave policy, after six months of employment. Employees also receive access to Kindbody fertility and family-building benefits and dedicated leave specialists who help guide you through the entire process. Growth & Development: Generous annual stipends for both professional and personal development, empowering you to invest in your continued growth. You’ll also have access to a wide range of internal learning opportunities, ensuring you can build new skills, deepen your expertise, and advance your career with confidence. Time Off & Flexibility: We believe that to do your best work, you should get the time you need for rest, rejuvenation and recovery. Drata offers a flexible vacation policy, paid holidays, and other perks to recharge. This role will receive a competitive base salary, variable compensation, benefits, and/or stock, typically in the form of Restricted Stock Units (RSUs). The applicable range of On-Target Earnings (OTE) for each US-based role is based on where the employee works and is aligned to one of 3 tiers based on the cost of labor for that geographic area. The expected OTE ranges for this role are set forth below, subject to change. Tier 1: $195,700 - $241,700 Tier 2: $176,100 - $217,600 Tier 3: $156,600 - $193,400 You can view which tier applies to where you plan to work _. A variety of factors are considered when determining someone’s leveling and compensation–including a candidate’s professional background and experience. These ranges may be modified in the future and final offer amounts may vary from the amounts listed above.

Who is Sonar? Sonar helps prevent code quality and code security issues from reaching production, amplifies developers' productivity in concert with AI assistants, and improves the developer experience with streamlined workflows. Sonar analyzes all code, regardless of who writes it — your internal team, genAI, or third parties — resulting in more secure, reliable, and maintainable applications. Rooted in the open source community, Sonar’s solutions support over 30 programming languages, frameworks, and infrastructure technologies. Today, Sonar is used by +7M developers and 400K organizations worldwide, including the DoD, Microsoft, NASA, MasterCard, Siemens, and T-Mobile. We believe in developing great products that are supported by great internal teams and a strong culture. We are highly committed to and obsessed with the company, users, each other, and our open source community. We have high standards and hold each other accountable for acting with positivity, dedication, thoughtfulness, empathy, and passion daily. We are deliberate with our decisions with high clarity of intention. At the same time, we feel extreme urgency and move forward quickly. And lastly, we are highly effective and operationally efficient. We operate collectively as One Team to accomplish our goals. At Sonar, CODE is more than just an acronym – it's a mindset that defines daily operations. Why You Should Apply: At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help supercharge developers to build better, faster. Sonar helps to continuously improve code quality and code security while reducing developer toil. This means that developers can focus on doing more of what they love and less of what they don’t. Our solutions don’t just solve symptoms of problems – we help fix issues at the source – for all code, whether it's developer-written, AI-generated, or from third parties. We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. Team members should be able to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: supercharge developers to build better, faster. The impact you can have To sustain the growth of our customer portfolio and to extend our services offering, we are looking for Support Engineers. On top of joining a fast-growing and innovative company, you will have the opportunity to assist our customers around the world in deploying/using our solutions and adopting software engineering best practices as a whole. As a Support Engineer, you will contribute to Sonar products adoption and integration. You will provide an individualized level of service to our customers. You will guide them in finding the right implementation and advocate the best way to use our products. You will also investigate and solve customer issues in a timely manner. In Sonar, you will represent the customer voice in product discussions. • Help customers integrate our solutions across their development pipeline. It means helping with the technical integration with developer IDE, ALMs, and Continuous Integration chain; the integration to software lifecycle (SCM, build, test), and the integration to existing business applications (identity provider, database, etc.)., • Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation and managing customer relationships all along the way., • Collaborate with Sales and Consultants to improve overall customer experience and make sure that our Service offering brings maximum value to our customers., • Work with the rest of the team to listen, challenge, and refine customers feedback to feed discussions with product teams and shape product evolutions., • Have a voice in enhancing the way we work., • Software engineering best practices, with at least 3-5 years of experience in supporting, or maintaining and delivering high-quality software., • 2+ years experience using or administrating a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab). More than acronyms, these are the tools that our customers use and that our products integrate with., • Working knowledge of both local and cloud-based software deployment platforms and technologies, including Linux, Windows, Docker, Kubernetes, AWS, Azure, • Investigation skills to understand problems in their context and the ability to reproduce these scenarios., • Team player, receiving and giving feedback as well as sharing knowledge., • Can-do attitude: challenging status quo, leading and contributing to key improvements and innovations., • Excellent English, verbal/written communication skills, • Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness and embraces the right to fail (and get right back up again!)., • Great people make a great company. We value people skills as much as technical skills and strive to keep things friendly while still being passionate leaders in our domains., • We have a flexible work policy that includes 3 days in-office and 2 days work-from-home each week for those located near our office locations; some locations such as Dubai, India, Japan and Australia operate fully remotely., • We have a growth mindset. We love learning and believe continuous education is critical to our success. In an ever-changing industry, new skills are necessary, and we're happy to help our team acquire them., • As the leader in our field, our products and services are as strong as our internal team members., • We embrace transparency with regular meetings, cascading messages and updates on the growth and success of our organization., • We encourage usage of our robust time-off allocations with 27 PTO days for our employees based out of the Geneva region, plus additional days based on seniority and circumstances., • We contribute 60% of the total cost for your pension; 13.5% to 15.5% of your base salary for savings; 2% for risk., • Generous discretionary Company Growth Bonus, paid annually., • Commuting: Sustainable mobility options, including carpooling and the refund of 60% of the annual transportation subscription., • Global workforce with employees in 20+ countries representing 35+ unique nationalities., • We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.

At Everway, our goal is to lead the world in Neurotechnology software, helping transform the way we understand and are understood. We’re a global community of over 600 team members spanning seven countries, including the UK, USA, Norway, Denmark, Sweden, Australia, and New Zealand. By understanding and addressing the unique needs of each individual, we're creating a world where differences are recognized and valued. A world where everyone can thrive. We can only achieve our goals and continue to grow by having high performing people in our team, people who share our goals and are passionate about our mission. We pride ourselves on our core values that are embedded within our culture. These are to be curious, have courage, and commit fully. Join us at Everway - together, we can unlock the full potential of every mind. As a Customer Success Manager (CSM) at Everway, you will be a trusted advisor and advocate for our education clients, helping them maximize the impact of our products and services. You’ll partner closely with K-12 schools, districts, or higher education institutions to ensure seamless onboarding, support adoption, and drive ongoing value in order to maximize retention and promote relationship expansion. This role requires a balance of relationship-building skills, product knowledge, and a passion for improving educational outcomes. This position requires occasional travel (up to 20% of the time) to attend customer meetings, team events, or conferences. Location: Remote (West Coast / Pacific Time zone preferred) • Build strong relationships with key stakeholders at educational institutions, understanding their goals and aligning our solutions to meet their needs., • Collaborate with the Implementation team to guide new customers through the onboarding process, ensuring they have the resources and support for a smooth start., • Monitor customer health metrics and usage data to proactively address challenges, identify growth opportunities, and ensure high levels of satisfaction., • Conduct regular strategic implementation cadence calls, business reviews, and training sessions with customers to foster engagement and address their evolving needs., • Collaborate with Sales, Implementation, Support, Marketing and Product teams to resolve issues, implement feedback, surface testimonials and case studies, and continually enhance the customer experience., • Create and share best practices, resources, and playbooks to improve product usage and empower educators and administrators., • Drive retention and renewals by demonstrating the ongoing value of our solutions, identifying upsell opportunities, and mitigating any potential churn risks., • Act as a voice of the customer by relaying insights and suggestions to internal teams to influence product development and strategic planning., • Identify and communicate potential expansion and upsell opportunities to the Sales team by understanding customer needs and highlighting relevant products or services that add value., • Support customer events, webinars, and workshops to enhance the client community and enable peer-to-peer learning., • Document customer interactions, feedback, and key account information in our Customer Success platform for accurate tracking and reporting., • Proven experience (3+ years) in a customer success, account management, or related role, ideally within EdTech or SaaS., • Strong verbal and written communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of educational stakeholders., • Ability to analyze data, identify trends, and use insights to drive customer engagement and outcomes., • Excellent organizational and time management skills, with the capacity to manage multiple accounts and prioritize tasks effectively., • Proficiency with CRM software (e.g., Salesforce, Gainsight) and other customer success tools., • Prior experience working directly with K-12 or higher education institutions., • Familiarity with educational technology products and a passion for using tech to improve learning outcomes., • Experience in conducting customer training sessions, webinars, or workshops., • Demonstrated success in a quota-bearing or target-driven role (renewals, upsells)., • Knowledge of instructional practices and educational trends., • Proficiency with CRM software (e.g., Salesforce, Gainsight) and other customer success tools., • Bachelor’s degree or equivalent experience in education, business, or a related field. Please submit your application on our website by Monday 23rd March 2026. Please note: applications may close early due to high demand, so early submission is encouraged. Join our team and enjoy a competitive salary with bonus opportunities, flexible work schedules, and comprehensive health and wellness benefits. We offer flexible time off plans, career growth through development programs, and a collaborative, innovative culture where your ideas matter. Ready to make an impact? Apply today and be part of a company that invests in your success! We are committed to providing a Drug-Free Workplace for all employees. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. You can view our Recruitment and Selection Policy _ Please click the link for our _

For the Lonely Planet website . Curious how Lonely Planet fits into Red Ventures? Lonely Planet has been helping people explore the world for over 50 years. While our guidebooks have inspired generations of travelers, we are now building a new generation of digital products and experiences that transform how people discover, plan, and experience travel. As a Senior Software Engineer on the Services team, you will play a key role in shaping the architecture and evolution of the Elixir services that power Lonely Planet’s newly launched mobile app, its iconic website, and an emerging travel platform used by millions of travelers worldwide. You will partner closely with product, design, and engineering leadership to build scalable services, guide technical decisions, and mentor other engineers while delivering high-impact solutions. This role is not open to visa sponsorship or transfer of visa sponsorship including those on OPT and STEM-EXT OPT, nor is it available to work corp-to-corp. • Design and build scalable, reliable Elixir services that power core product experiences., • Own the technical design and long-term evolution of key backend services, ensuring scalability, reliability, and operational excellence., • Lead architectural decisions across services, driving consistent patterns for distributed systems, event-driven communication, and service reliability., • Collaborate with product managers, designers, and engineers to design and deliver new product capabilities., • Ensure systems are designed for scalability, maintainability, and performance., • Drive improvements in system reliability, observability, and operational excellence., • Identify and resolve production bottlenecks, performance issues, and system failures., • Participate in and influence engineering standards, architecture discussions, and technical roadmaps., • Mentor engineers through code reviews, technical guidance, and knowledge sharing., • Contribute to the evolution of our cloud infrastructure and developer tooling., • Lead root cause analysis for complex production issues and implement long-term fixes., • Advocate for security, testing, and operational best practices throughout the development lifecycle., • Stay current with emerging technologies and help guide pragmatic adoption of new tools and approaches., • Bachelor’s degree in Computer Science or a related field, or equivalent practical experience., • 5+ years of professional backend engineering experience., • Significant experience developing production systems in Elixir., • Strong experience designing and operating distributed backend systems., • Experience designing and maintaining GraphQL and RESTful APIs., • Strong understanding of software design principles, system architecture, and performance optimization., • Experience building and operating cloud-native systems on AWS., • Experience implementing event-driven architectures and asynchronous processing patterns., • Strong experience with PostgreSQL and relational data modeling, including query optimization and performance tuning., • Experience implementing observability practices, including metrics, logging, and monitoring., • Demonstrated ability to lead technical initiatives and influence architectural decisions., • Strong collaboration and communication skills across engineering, product, and leadership., • Ability to mentor engineers and elevate overall team engineering practices., • Product-oriented mindset and understanding of how engineering decisions impact user experience., • Experience scaling high-traffic distributed systems in production environments., • Experience with containerization and orchestration technologies such as Docker and Kubernetes., • Experience building event-driven systems with AWS services such as EventBridge, SNS, or SQS., • Experience designing platform-level services or internal developer tooling., • Experience with additional backend languages such as Go, Python, or similar., • Familiarity with modern frontend architectures and full-stack product development. Compensation: This range reflects total cash compensation, which may include base salary only or base salary plus target bonus, depending on the role. Where eligible, equity may also be offered separately and not included below. Actual compensation varies based on location, experience, and qualifications. • Total Cash Compensation Range: $100,000-$160,000 Additionally, the following benefits are provided by Red Ventures, subject to eligibility requirements. • Health Insurance Coverage (medical, dental, and vision), • Life Insurance, • Short and Long-Term Disability Insurance, • Flexible Spending Accounts, • Holiday Pay, • 401(k) with match, • Employee Assistance Program, • Paid Parental Bonding Benefit Program, • Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service. Who We Are: Red Ventures is a global portfolio of high-growth companies — spanning several U.S. businesses, a joint venture in the health services industry, and strategic investments in Europe. Their businesses include The Points Guy, Lonely Planet, Bankrate, the Allconnect Platform, RV Home Client Growth, RV Growth & Transformation, Sage Home Loans Corporation, and more. Across the portfolio, Red Ventures businesses deliver seamless digital experiences for consumers, help Fortune 100 clients solve large-scale digital growth challenges, and create world-class experiences and opportunities for employees. Learn more at _ and follow @RedVentures on LinkedIn and Instagram. At Red Ventures, we believe diverse, inclusive teams are better. To help you better understand our core values and beliefs, we encourage you to watch this brief YouTube video: _. This will give you insight into the principles that guide our work and our commitment to fostering an inclusive environment. Red Ventures is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at Red Ventures is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact accommodation@redventures.com. If you are based in California, we encourage you to read this important information for California residents linked_. #LP Click here for more details regarding the employee privacy policy: _ Questions about this Privacy Notice can be directed to _. Alternatively, you may raise any questions or concerns to your manager, HR Business Partner, or through the Privacy Team.

Job DescriptionPURPOSE The Client Advocate supports clients throughout the Victim Compensation Fund (VCF) process by serving as their primary point of contact, helping them gather required documentation, and navigate program requirements. Client Advocates protect client rights by following program requirements, maintaining precise documentation, and supporting alignment with evolving federal program policies. They contribute to successful client outcomes through high-quality work, collaborating cross-functionally, and demonstrating empathy, and communication excellence. JOB RESPONSIBILITIES • Serve as the primary point of contact for assigned clients; clearly communicate expectations with compassion and professionalism., • Collect and process required documentation from clients and third-party organizations with accuracy and confidentiality., • Accurately record and maintain case information in internal systems., • Submit and support client requests (applications, amendments, expedited requests, additional inquiries) in accordance with program rules and within service level agreement., • Respond to client and internal requests in a timely and prioritized manner, balancing daily tasks, deadlines, and broader team goals., • Collaborate with Supervisors, Attorneys, and other departments to ensure accurate and complete claim work., • Utilize CMS and other third-party portals while adhering to data-security and confidentiality standards., • Submit escalations and requests through designated systems and follow internal approval workflows to minimize delays in client outcomes., • Maintain workflow discipline and contribute to process consistency., • Adapt to evolving WTC Health Program, VCF, and internal policy requirements to ensure alignment with current program expectations., • Manage sensitive client interactions with empathy, professionalism, and emotional intelligence to build trust and reduce client stress., • Communicate progress, challenges, and client insights to leadership., • Participate in continuous improvement efforts by identifying opportunities to streamline processes or enhance client experience., • Disclaimer: There are several focuses within the Client Advocate role, but the core functions of the role remain consistent regardless of focus area., • Perform other duties as assigned. JOB REQUIREMENTS Education & Experience • Bachelor’s degree preferred, not required, • 2+ years client-facing experience preferredCore Skills Time Management & Prioritization — effectively manages multiple priorities, deadlines, and client needs in a fast-paced environment • Client Experience Mindset — delivers empathetic, high-quality service that builds trust and supports a positive client journey, • Excellent Verbal + Written Communication, • Technology Adaptability; Comfortable Learning New Platforms and Tools, • Ability to work cross-functionally, • Team-oriented with strong ethical conduct, • Must work on-site Monday–Thursday; Friday optional remoteCOMPENSATION$55,000 - $80,000 WHO WE ARE:Barasch & McGarry is proud to be the nation’s leading advocate for the 9/11 community, representing more 9/11 victims than any other law firm. No one has filed more claims with the Victim Compensation Fund or helped more people enroll in the free World Trade Center Health Program. With their office steps from Ground Zero, they felt the impact that day and continue to feel it today through their work with more than 25,000 members of the 9/11 community. Barasch & McGarry (the “Firm”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The Firm strictly prohibits and does not tolerate discrimination against employees, applicants, interns, or any other covered persons because of age, race, creed, color, religion, sex, including pregnancy, gender, actual or perceived gender identity or expression, including status as a transgender individual, actual or perceived sexual orientation, national origin, citizenship or immigration status, marital status, familial status, caregiver status, partnership status, unemployment status, military status, including past, current, or prospective service in the uniformed services, genetic information, domestic violence victim status, sexual or reproductive health decision making, actual or perceived physical or mental disability, height, weight, credit history, or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Powered by JazzHR l02DH0evfU

Job DescriptionSamba is a media intelligence company. We know what the world is watching, reading, and thinking about — in real time, at scale, across every screen. Our data exists with the consent of over a billion people, organized into the most complete picture of consumer attention ever built. The biggest brands in the world use that picture to make smarter decisions. We think it’s the most interesting data asset on the planet, because it’s the most culturally relevant. We are looking for a Senior Enterprise Customer Success Manager to own and deepen client relationships within Samba TV’s Enterprise team, serving as the primary point of contact for a group of our most strategic accounts. The ideal candidate brings proven experience managing Enterprise DaaS, SaaS, or similar background, with a bias toward action and a track record of driving measurable value for customers. In this role, you will be responsible for account retention, revenue growth, and delivering a level of service that expands and strengthens long-term client partnerships. You will work cross-functionally with Sales, Solutions Engineering, Product, and Data Science teams to advocate for client needs and influence internal initiatives that improve the customer experience. Strong communication skills are essential — particularly the ability to translate complex data and measurement concepts for both technical and non-technical stakeholders across advertising technology platforms. This is a high-impact opportunity for a strategic, operationally excellent client lead who can balance individual account goals while supporting the broader vision for a best-in-class Enterprise Customer Success practice.Responsibilities • Executive relationship management – serve as the Samba Client lead and strategic advisor for middle management to VP stakeholders across your book of business of 7+ accounts., • Cross-functional orchestration – lead complex, multi-quarter engagements involving Product, Engineering, Data, Legal, and Sales teams., • Strategic account planning – execute multi-year success plans aligned with client business transformation initiatives for your book of business., • Cross-departmental alignment – partner with Sales, Product, and Marketing leadership to ensure seamless customer experience and revenue optimization., • Data-driven insights – support reporting frameworks and business intelligence capabilities to drive strategic decision-making., • Drive expansion strategy – identify and execute systematic approaches to account growth, including whitespace analysis and expansion planning., • Renewal excellence – lead complex, high-stakes renewal negotiations and ensure predictable revenue retention., • Commercial partnership – collaborate closely with Sales leadership on enterprise deals, transitions, and strategic account development., • Executive Engagement: Conduct bi-annual strategic business reviews with 100% of Tier 1 accounts, including C-level participation., • Renewal Excellence: Maintain >98% gross dollar retention across Your portfolio.Requirements, • Minimum 5+ years in Customer Success roles with minimum 2+ years serving as the direct client lead, preferably in enterprise B2B, SaaS, Ad-Tech environments., • Enterprise account management expertise – personal experience managing $1M+ ARR accounts and leading complex, multi-stakeholder engagements., • Executive presence and gravitas – comfortable presenting to and influencing C-level executives and boards on strategic initiatives and business outcomes., • Data analytics and business intelligence expertise – specific emphasis on Data Analytics, Cloud, Collaboration, or Identity solutions with ability to drive technical and business value conversations., • Commercial sophistication – experience with complex contract negotiations, multi-million dollar renewals, and strategic partnership development., • Cross-functional leadership – proven ability to influence and coordinate across Product, Engineering, Sales, and Marketing teams without direct authority., • Deep domain knowledge in DaaS, SaaS, and IaaS business models (TV and Streaming), including data collaboration, identity resolution, and cloud ecosystems., • Scaling expertise – experience managing concurrent portfolios of 7+ enterprise accounts totaling $2M+ in ARR., • Process and systems thinking – demonstrated ability to design and implement scalable customer success operations and methodologies., • Bachelor's degree required; MBA considered a plus., • Customer Success or Account Management certifications (Gainsight, Totango, or equivalent) preferred., • Prior Senior CSM or above experience in Customer Success, Account Management, or related customer-facing functions., • Industry expertise in adtech/martech, television/media, or data analytics ecosystems., • Technical background with ability to engage in deep technical conversations with engineering and data science teams., • Consulting or professional services experience in enterprise technology implementations.Samba TV expects to offer a base salary between $140,000 - $150,000 per year for roles to be performed in New York or California; actual base salary offered will depend on various factors, including but not limited to, location, experience, and performance. Base salary is just one component of Samba TV’s total compensation package for employees. Other rewards may include bonuses, short-term incentives, and long-term incentives. In addition, Samba provides health insurance, wellness offerings, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO), and other employee benefits.Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details, please see Samba's Applicant Privacy Policy. For residents of the EU , Samba Inc. is the data controller.

Job Description The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. Join UP! We are lighting the path home, one person at a time. About Urban Pathways Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves. Job Summary Reporting to the Program Director of Outreach, Outreach Specialists in the Outreach Program are responsible for engaging with unhoused individuals in New York City, building rapport, and linking them to essential services and support within the community. The role involves conducting street outreach and connecting individuals to the Total Wellness Program, which addresses physical and mental health needs, and various housing supports to facilitate their transition into permanent housing. The Outreach Specialist will work closely with local service providers, drop-in centers, healthcare professionals, and housing authorities to ensure comprehensive care and effective service delivery. This role requires an individual who is compassionate, resourceful, and committed to empowering unhoused individuals to access the services and supports they need to improve their overall well-being and achieve housing stability. The Outreach Specialist will be an active listener, provide high-quality customer service, and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment. Key Responsibilities & Essential Functions Program/Facilities • Conduct homeless outreach and comprehensive assessments of clients’ needs, strengths, and goals through continuous engagement., • Engage individuals in supportive conversations toidentifyand assess their immediate needs and provide appropriatereferralsi.e.Intensive Case Management, ACT Team, etc., • Maintainaccurateandtimelydocumentation of client activities, interactions, progress, and outcomes in electronic database system[s] (AWARDS)., • Coordinate and monitor services with internal referrals and third-party providers, including but not limitedto;medical, mental health, housing, employment, and social support., • Provide ongoing support to individuals throughout their transition, offering guidance and advocacy as they navigate various service systems., • Organizes,maintainsand prepares client charts for intake and discharge., • Advocate for clients to have access to necessary resources and services before, during, and after placement., • Develop individualized service plans in collaboration with clients and relevant stakeholders once clients accept services., • Escorts clients to all appointments, as needed, including but not limited to:, • Medical, housing, and entitlement appointments., • Daily respite sites as mandated byprogram., • Assistsin monitoring client medication asrequired., • Facilitates client groups as needed., • Organizes and distributes clothing donations to clients as mandated byprogram. Administrative • Completes andsubmitsall necessary documentation and tour reports accurately at the end of each shift as required by Urban Pathways, regulatory and funding agencypoliciesand procedures. Community Relations • Develop andmaintainrelationships with community service providers, housing authorities, and public health professionals tofacilitatea coordinated response., • Represent Urban Pathways at community meetings, forums and respond to inquiries as needed. Communication • Maintains professional communication both verbally and in writing at all times., • Attend staff meetings, training, and supervisory sessions., • Responds to all communications including telephone, emailand other oral and written inquiries in a timely manner. Performs all other duties as assigned and as required. Qualifications, Education and Experience • High school diploma or GED required. Associate’s degree preferred., • Experience working with unhoused individuals or populations with complex needs (mental health, substance use, etc.)., • Strong knowledge of community resources, housing programs, and social services in NYC. Skills & Competencies • Computer skills and knowledge of Microsoft Office (e.g.Word, Outlook, etc.)., • Excellent communication, interpersonal, and crisis intervention skills., • Ability to work independently and as part of a collaborative team., • Commitment tomaintainingconfidentiality and upholding ethical standards in delivery service., • Bi/Multi-lingual a plus. Licenses • A valid driver's license isrequired, with an acceptable driving record thatcomplies withour insurance policy standards., • Valid professional licenses and certifications if applicable. Capabilities • May berequiredtoworka flexible schedule including weekends, holidays, and evenings., • Ability tosit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.)., • Desire to perform the essential functions of this job., • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., • May berequiredtoworka flexible schedule including weekends, holidays, and evenings., • Ability tosit, stand, walk, bend, stoop, push, pull, lift (up to 25 lbs.)., • Desire to perform the essential functions of this job., • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions., • Comfortable with using public transportation to travel to and from various program sites.

Job DescriptionCompany Description Believe is a global artist development company. We empower local artists, labels and publishers to grow their audiences at each stage of their careers with expertise, respect, fairness and transparency. Operating in 50+ countries, with more than 2,000 employees, Believe covers a full range of services including audience development, publishing, marketing and distribution, with a tailor-made approach to fit any artist, label or publisher. Believe champions independence and innovation through a unique model that combines local expertise with a global tech platform, delivering exclusive solutions for artists to promote and monetize their music thanks to strategic partnerships with leading global digital service providers. With a leading portfolio of brands that includes Nuclear Blast, naïve, TuneCore, Groove Attack, Sentric, AllPoints and Byond, Believe artists generated more than 800 billion streams worldwide in 2024 across all genres, and were recognized with more than 70 leading industry awards. Believe is a simplified joint-stock company under French law. Ready to set the tone with Believe ? Job Description The Customer Care and Support Partner is the primary operational point of contact for US Labels and Artists, responsible for handling inbound requests and driving end-to-end resolution across distribution operations, royalties/reporting, and rights-related topics. This role blends structured ticket-based support (triage → resolution → escalation) with customer education and enablement, ensuring customers get timely, accurate answers and can operate autonomously using our tools and resources. You will work closely with Label Managers and cross-functional partners to resolve operational issues efficiently, improve the customer experience, and ensure a high standard of support across the partner lifecycle. Key Responsibilities 1) Case Management & Resolution (Day-to-day Support) Manage customer requests across email and ticketing systems, ensuring clear documentation, correct categorisation, and professional follow-up. Troubleshoot and resolve common operational issues; coordinate internally to unblock complex cases (e.g., platform/delivery issues, reporting questions, rights-related escalations). Apply standard workflows, templates/macros, and internal knowledge to deliver consistent, scalable responses. Identify trends and recurring issues; flag risks and repeated pain points to improve customer experience and reduce repeat contacts. 2) SLA, Quality, and Customer Experience Prioritise work based on SLA and customer impact; manage workload to meet agreed service expectations (response/resolution discipline) without compromising quality. Maintain a high standard of written communication: clear, accurate, empathetic, and action-oriented. Escalate effectively when needed, with appropriate context, documentation, and recommended next steps to support timely resolution. 3) Customer Onboarding & Enablement Support onboarding and training for Artists and Labels on Believe's tools, helping partners use the platform effectively and confidently. Contribute to customer education through walkthroughs, FAQs, and other support materials to increase self-serve and reduce avoidable ticket volume. 4) Knowledge Base & Continuous Improvement Create or improve internal/external knowledge articles, templates, and standard operating procedures based on real case learnings. Share support insights with Product andOperations to help inform process improvements, tooling enhancements, and clearer customer guidance. 5) Cross-functional Collaboration Work closely with Sales/Account teams to align on customer context and communication. Coordinate with internal stakeholders (Finance, Content Ops, Product, Contracts & Rights) to resolve issues and help prevent recurrence—acting as the customer’s operational advocate. Qualifications 5+ years of experience in content operations, digital distribution, or label services, or a related music operations/support environment Strong case management and organizational skills Excellent written and verbal communication skills Detail-oriented with strong analytical and problem-solving capabilities Ability to manage multiple cases in a structured and prioritized manner Experience with Salesforce, JIRA, or ticketing systems is a plus Strong proficiency in Microsoft Office tools (Excel, Word) Familiarity with digital platforms, music distribution, or rights management is strongly preferred. Ability to explain operational or technical issues clearly to non-technical stakeholders Core Competencies Ownership mindset and accountability Structured and SLA-driven execution Client-centric and solution-oriented Process adherence with improvement mindset Cross-functional collaboration Continuous learning and adaptability Additional Information Salary transparency: Believe is committed to fair and equitable compensation practices. The base salary range for this position is $59,280 - $88,920. The final salary offer will be determined by a variety of factors, including the candidate’s relevant experience, specialized skills, internal equity, and specific work location. This range represents our good faith estimate at the time of posting. Where you'll be This role will be based out of our Brooklyn, NY or Nashville, TN office. Believe operates on a hybrid model giving our teams flexibility and choice in how they work. Employees have the option to work from our office 8 days per month on a flexible schedule organized at the department level. Other Duties Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Set the tone with us. Working at Believe means having individual and collective impact in a fast-growing company! At all stages of their careers, Believers are an important part of what we are doing: shaping the future of the music industry. We need teams that truly reflect the diversity of our clients: our international presence is an inspiring and enriching work environment for each one of us, with daily opportunities to connect with our colleagues all over the world. We have two hearts at Believe – our People and our Artists. We believe in THE POWER OF OUR PEOPLE, who grow every day to develop their potential… We aim to provide our Believers with the best environment to thrive. ROCK THE JOB Tailor-made training and coaching program Remote working policy A wellness program “Pauses” with many activities and animations in-house Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist A healthy and eco-responsible company restaurant Individual or family health insurance SING IN HARMONY Ambassador program: an employee volunteering initiative dedicated to all Believers interested in having a positive impact on Diversity, Equity & Inclusion (DEI), wellbeing and the planet. Implementation of the sustainable mobility package “Forfait mobilité durable” => Reimbursement of up to 600€ for public transport/low carbon footprint 5 calendar days 2nd parent leave with 100% pay (in addition to the legal paternity or adoption leave)

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. Our customers are achieving meaningful outcomes with Spring Health, and there's a significant opportunity to turn those stories into a growth lever. By systematically capturing customer impact and elevating our best customers as industry voices, we can accelerate pipeline, improve win rates, and strengthen the market credibility that makes everything else in our GTM motion more effective. The Customer Advocacy Director owns the strategy and execution for how customer stories drive growth. This is a senior individual contributor role accountable for building the programs, proving the ROI, and partnering with executive stakeholders to make customer advocacy a strategic priority. This means producing case studies and proof points that demonstrate results, deploying customer voices in active sales cycles to build buyer confidence, and cultivating a network of customer champions who speak at events, advise on our product, and connect with prospects in their peer communities. A central focus is building our luminaries program and Customer Advisory Board. These programs elevate our top customers as thought leaders, give them a platform to share their expertise, and create a feedback loop that shapes our product and strategy. This role also drives our annual customer awards program, recognizing customers who have achieved exceptional outcomes, and recruits customer speakers for our annual customer and prospect event. Additionally, the role supports regional events by activating customers to attend, speak, and connect with prospects where they are. This is a full-time remote position reporting to our Senior Director, B2B Content and Communications. Occasional travel may be required for team or company events or meetings. What you'll do: • Own the customer advocacy strategy end-to-end. Partner with VP and C-level stakeholders across Sales, CS, Marketing, and Product to align on priorities and secure investment. Present program impact to executive leadership and influence company-wide GTM strategy., • Own the customer storytelling engine. Produce case studies (written and video), extract proof points for Sales and campaigns, and ensure coverage across key segments. Manage agency partners or contractors for content production as needed., • Build and scale the reference program. Maintain a segmented reference database as the single source of truth for reference status, participation history, and fatigue tracking. Ensure requests are fulfilled quickly with the right customer matched to the right prospect., • Build a program that elevates top customers as industry voices. Identify and cultivate champions willing to speak, advise, and advocate. Place customers at conferences, webinars, and press opportunities. Recruit customer speakers for our annual customer and prospect event. Define the give/get framework for customer participation., • Drive the annual customer awards program end-to-end. Define nomination criteria, manage intake from CS and Sales, coordinate selection and announcements, and leverage winners for case studies, speaking, and PR., • Own the CAB strategy and execution (~50 participants). Plan and execute 1 annual in-person meeting and 2-3 virtual sessions. Gather strategic feedback and route insights to Product and leadership., • Activate customers to attend, speak at, and co-host regional events. Partner with Events and Sales to create peer networking opportunities in key markets., • Build the foundations: a customer database as the single source of truth, a give/get framework defining value exchange for participation, and RevOps infrastructure to connect activation to pipeline and revenue. What success looks like in this role: • Sales consistently uses customer proof to accelerate deals and win rate improves for reference-influenced opportunities, • A pipeline of customer stories covers key segments, use cases, and buyer personas, • Luminaries program produces a steady stream of speakers, press mentions, and peer advocates, • CAB operates at full capacity with strong participant NPS and insights that influence product and strategy, • Customer advocacy is recognized by leadership as a strategic growth lever with clear attribution to pipeline and revenue What you'll bring: • 10-12+ years of experience in customer marketing, customer advocacy, or customer success at a B2B company., • Track record of building, scaling, and proving ROI on customer programs (references, case studies, advisory boards, or speaker programs) with measurable business impact., • Experience partnering with VP and C-level stakeholders and presenting to executive leadership., • Strategic leadership: you can set the vision, build the roadmap, and influence cross-functional priorities without direct authority., • Relationship skills: you know how to earn customer trust and make the ask without burning goodwill., • Operational excellence: you can build systems, manage complexity, and deliver reliably at scale., • Experience managing agency partners, contractors, or cross-functional project teams., • Experience managing a Customer Advisory Board or executive engagement program., • Familiarity with advocacy platforms. Background in HR tech, benefits, or employer services. The target base salary range for this position is $176,500 - $230,500 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job Description Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth. We're looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world's most recognized eCommerce brands. In this role, you'll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo's platform. • Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes, • Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer's goals, challenges, and opportunities, • Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting, • Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise., • Lead strategic QBRs and executive-level conversations that align Yotpo's roadmap to customer objectives., • Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives., • Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience., • Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths., • Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams., • Develop and maintain a deep understanding of Yotpo's products and the broader marketing landscape, staying ahead of industry trends and best practices. About You: • 3-5 years of CS or Account Management experience required (ideally from a MarTech company), • A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders., • Analytical and data-driven, using insights to measure performance and demonstrate business impact., • Commercially savvy, with a strong understanding of renewal, retention, and expansion levers., • Collaborative and effective at aligning cross-functional teams toward shared goals., • An exceptional communicator and storyteller with strong presentation and executive engagement skills., • Solutions-oriented, with excellent problem-solving and analytical capabilities., • Highly organized and detail-oriented, with strong project management skills and the ability to coordinate multiple client initiatives simultaneously under tight timelines. If you don't meet 100% of the qualifications outlined above, that's okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you. About Yotpo US: • 100% coverage of employee medical premiums; 90% coverage for dependent/family premiums., • 100% coverage of employee dental + vision premiums., • Comprehensive life and disability insurance., • Flexible Time Off (FTO) policy, sick time, and paid holidays., • Equity in options., • Company sponsored 401K matching., • Pre-tax Commuter and Healthcare benefits., • Comprehensive paid leave for new parents and Dependent Care FSA., • Individualized career development, rewards and recognition., • Wellness and philanthropic programming and events., • We are now working in a hybrid capacity Yotpo's employee-centric culture has consistently earned us coveted spots on Built In's Best Places to Work lists in both NYC and Austin over the years. Directly inspired by employee feedback, we create opportunities to bring our teams together. Yotpo programming includes team events, educational fireside chats, end of year celebrations, affinity groups and partnerships. Yotpo is for everyone, and we're committed to anti-racist work. We welcome and employ people regardless of race, color, gender identity, religion, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer, a place where your voice is heard and your perspective is encouraged. Come join us and help us build a global company where we're all proud to belong. Base salary $100,000- 120,000 In addition to base salary, this role includes a variable compensation component. Base salary ranges are determined by multiple factors unique to each candidate, including skills and local market benchmarks. Artificial Intelligence (AI) Disclosure If AI is used to screen, assess, or select applicants, employers must disclose this in the publicly advertised job posting. "AI" is broadly defined to mean "a machine-based system that, for explicit or implicit objectives, infers from the input it receives in order to generate outputs such as predictions, content, recommendations or decisions that can influence physical or virtual environments." #LI-Hybrid

Job Description About Futu US Inc. Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU). Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience. Here's a closer look at our key entities: • Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally., • Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise., • Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer. For deeper insights into our entities and affiliates, explore futuclearing.com or moomoo.com/us to discover the future of investing with confidence and innovation. Premier Client Service Specialist Office Location: Jersey City, NJ & Dallas, TX About the Team & Role: Moomoo Financial seeks a polished Premier Client Service Specialist to deliver exceptional, dedicated support to our high-net-worth (HNW) and premier clients. This role is central to providing white-glove service for account onboarding, asset transfers, and ongoing relationship management, with a focus on understanding client needs, addressing concerns, and executing retention strategies for at-risk clients. The ideal candidate is a proactive and consultative professional with deep platform expertise, dedicated to building long-term trust with our most valuable clients and ensuring a superior service experience at every touchpoint. What You'll Do: 1. Premier Client Service & Relationship Management (Primary Focus) • Act as the primary dedicated liaison for VIP clients, managing complex inquiries related to equities, options, margin, and account management., • Lead and oversee the seamless end-to-end process for premier client onboarding, account funding, and stock transfers, including handling corporate accounts., • Proactively monitor client relationships, identify potential needs, and provide dedicated support to enhance client satisfaction and loyalty., • Serve as the key point of contact for premier clients, providing timely and accurate responses via email, phone, and other channels. 1. Client Retention & Strategic Support • Proactively identify at-risk clients expressing dissatisfaction or intending to withdraw significant assets., • Lead retention efforts by initiating direct contact, understanding the root cause of issues, and presenting tailored solutions to preserve the relationship., • Develop and implement strategies to enhance client satisfaction and improve overall service delivery for the premier segment., • Analyze client feedback and pain points to advocate for platform or service improvements that benefit the HNW client experience., • Engage in goal-oriented conversations with customers to better understand their needs and guide them toward the products and services that best support their financial goals. Requirements What You Bring: • FINRA Series 7 & 63 licensed., • Bilingual (Chinese & English), • 3+ years in financial services with demonstrated success in premium client support (e.g., wealth management, private client services, or similar)., • Exceptional communication and relationship-building skills, with a proven ability to manage high-touch client relationships. Act as the key relationship associate for MFI premier clients by providing timely and accurate responses to inquiries via email, phone, and other communication channels., • Strong platform expertise and working knowledge of brokerage operations, trading products, and complex account procedures., • Proven experience in handling and serving corporate accounts., • Proactive problem-solver with a demonstrated ability to identify client needs, de-escalate concerns, and present effective solutions., • Collaborative mindset with the ability to work effectively across Service, Marketing, and Compliance teams. Preferred Qualifications: • Experience in developing and implementing client retention strategies., • Background in compliance or a strong understanding of regulatory frameworks governing client communications., • Demonstrated ability to build deep client relationships, identify growth opportunities, and drive long-term loyalty., • Skilled in trading products and delivering platform demonstrations., • Contributed to projects focused on enhancing operational processes and client support. Benefits What We Offer: • Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents, • 401k Employer Contribution: We match your contributions to help you grow your retirement savings, • Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy, • Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work, • Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $70,000 - $110,000. This role is also eligible to participate in our discretionary bonus plan. Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. Warning about fake job posts: Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

Job Description THE ORGANIZATION The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice. Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods. With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through three core strategies: • Operating Programs that pilot new ideas and address local challenges;, • Conducting original research to evaluate what works—and what doesn’t; and, • Providing expert assistance and policy guidance to reformers across the country and beyond. Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide. Learn more about our work at www.innovatingjustice.org. THE OPPORTUNITY Launched in 1993, the award-winning Midtown Community Justice Center is one of the country’s first problem-solving courts. It provides alternatives to fines and jail as a response to low-level crime. Seeking to reduce crime and incarceration, and increase public trust in justice, the Midtown Community Justice Center works with neighborhood stakeholders to improve Midtown Manhattan, and to serve the vibrant Midtown community, specifically those in need of services. The Justice Center’s court responds creatively to low-level offending, seeking sentences that are restorative to the defendant and community. In addition, the Justice Center works upstream and outside the courtroom through diversion initiatives, street outreach, and community engagement. The Midtown Community Justice Center is seeking a Temporary Youth Engagement Specialist to lead the Justice Center’s work with young people from Amsterdam Houses and the surrounding community. Reporting to the Community Partnerships Coordinator, the Youth Engagement Specialist will play a key role in both developing and overseeing youth programming at Amsterdam Houses and supporting the Justice Center’s broader community engagement initiatives across the borough of Manhattan. By working with community stakeholders, local leaders, community-based organizations, and the young people themselves, the Youth Engagement Specialist will seek to understand quality of life and public safety challenges for the community then co-lead the Justice Center’s programming built in response to those findings. This role will, among other things, provide tangible support and coaching to the program members, and will support residents, community partners and local city agency representatives through the process of identifying and solving issues that create vulnerabilities in community safety and well-being. The Youth Engagement Specialist will also be principally tasked with supporting the Justice Center’s Youth Advisory Board. The Youth Advisory Board is comprised of a group of young people dedicated to providing feedback and helping inform the Center’s programming to remain responsive to community trends. Responsibilities include but are not limited to: • Recruit and retain a diverse team of residents from across Amsterdam Houses and the local community to facilitate the implementation of resident-led community-building projects;, • Support the use of data to inform resident-led strategies that promote community safety;, • Facilitate resident and stakeholder planning meetings that support engagement, problem identification, problem-solving, practice and action steps, and memorialize plans in a centralized, digital platform;, • Promote positive cultural norms around behavioral change to maintain community-led public safety;, • Support the development of a comprehensive engagement plan, with a clear strategy, benchmarks, and outcomes, to create partnerships and gain a solid understanding of key community priorities;, • Assist with planning, hosting and attending in-person and virtual community meetings and events, including; community based workshops, resource fairs, family days, precinct council meetings, community board meetings, and Tenant Association meetings;, • Lead the exploration of new community partnerships across a variety of fields, including but not limited to criminal justice, economic development, recreation, arts, and social services;, • Work with Justice Center staff to build out volunteer opportunities for local community members, residents, professionals, and stakeholders;, • Liaise across Center for Justice Innovation projects to coordinate collaborative community engagement initiatives as appropriate;, • Facilitate groups and workshops as necessary;, • Champion ongoing community outreach and communications to raise awareness of residents’ priorities and place-keeping projects;, • Plan, coordinate, and execute place-keeping activities, community events/meetings, and direct-action activities to address and advocate for community needs and concerns;, • Collaborate with other staff and team members to implement systems that support effective project planning and data collection;, • Support in the collection, input, and processing of all necessary documents for resident and volunteer stipends by completing and maintaining stipend agreements, stipend logs, and tracking attendance;, • Participate in staff meetings, team-building exercises, trainings, and site visits;, • Participate in evening and weekend community meetings, events, and programming, as needed; and, • Perform other relevant duties, including coverage and support, as needed to support the Midtown Community Justice Center and Center for Justice Innovation.Qualifications: Bachelor's degree or a minimum of 3-4 years’ experience in a related area, preferably community engagement/organizing and/or community development. The candidate should be passionate, skilled, and experienced in working with communities to promote health and safety. Additional qualifications include:, • Experience with young adult social services or youth development programming required;, • Demonstrates success leading logistics, identifying and achieving project goals, quickly, effectively, and successfully in a fast-paced, high-pressure environment;, • Flexible schedule with the ability to work afternoons and evenings, some weekends required;, • Ability to work effectively in an interdisciplinary environment, create collaborative relationships with colleagues, and work/communicate well with multiple department leaders;, • Superb facilitation skills to identify community issues, needs, feedback, and preferences in a timely manner;, • Superior project and time management skills, highly organized, detail-oriented and meticulous about quality, accuracy, and timeliness;, • A dynamic personality with a strong desire to lead and public speaking skills;, • Demonstrated ability to develop and maintain strong relationships with governmental and community agencies, non-profit organizations, and community groups;, • A strong connection, familiarity, and in-depth knowledge and familiarity of Amsterdam Houses;, • Sound ability to work with diverse communities in an empathetic, comfortable and non-judgmental manner;, • Experience with harm reduction, trauma-informed and anti-oppressive practice required;, • Strong interpersonal, verbal, and written communication skills;, • Knowledge of community-based resources throughout New York City; and, • Experience and commitment to creating, promoting, and maintaining a respectful, inclusive, and anti-racist work environment. Position Type: Full-time temporary for one year working Monday - Friday from 9:00AM - 5:00PM, with some evening and weekend shifts as needed. Position Location: Midtown Manhattan. Compensation: The compensation range for this position is $28.57 - $32.91 per hour, annually equivalent to $52,000 - $59,900 based on a 35-hour work week and is commensurate with experience. Benefits: The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network after 90 days of employment. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We also offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system. Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included. At this time, the Center is unable to sponsor or take over sponsorship of an employment visa. All applicants must be legally authorized to work in the United States at the time of application and throughout the duration of employment. Candidates are expected to provide accurate and truthful information throughout the hiring process. Any misrepresentation, falsification, or omission of material facts may result in disqualification from consideration, withdrawal of an offer, or termination of employment, regardless of when discovered. In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire. Please refer to the job posting for relevant contact information. If contact details are not provided, we kindly ask that you refrain from inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR CtXhxg6Qg2

Job Description Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in San Francisco! As a Senior Customer Success Manager you will play a critical role in ensuring our customers adopt and utilize Dealpath to its utmost capabilities. What you'll do: • Ensure the retention, growth, and satisfaction of a portfolio of customer accounts, • Work with the Implementation Manager during implementation to understand customer's success criteria and system configuration, • Partner with customers to build out a customer journey to help them reach their business goals, • Build post-implementation programs for enterprise and strategic accounts to ensure strong adoption plans for current customer employees and their new hires, • Produce and deliver web-based and in-person training sessions and strategic reviews for customers, • Field phone and email-based support inquiries from customers, • Work cross-functionally with Dealpath's Sales, Marketing, Product, and Leadership teams to relay customer feedback, develop case studies, and resolve product escalations, • Be an advocate and leader for innovating Customer Success processes and how we support large teams at scaleRequired Qualifications, • A curious and self-motivated team player, ready to embrace a fast paced, high-growth environment, • Product-focused; you enjoy and feel challenged mastering new software, • Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues, • Always thinking of new ways to effectively serve customers and improve the Customer Success team's internal processes, • Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues The skill set: • Bachelor's degree or higher, • 4-7 years of customer success, account management, and/or commercial real estate experience, • Strong written and verbal communication skills, including comfort with presenting to senior executive audiences, • Empathy for customers and passion for helping them, • Demonstrated ability to manage ambiguity and apply problem-solving skills, • High attention to detail and accuracy, • Strong knowledge and proficiency in Excel / Google Sheets, • Experience servicing commercial real estate firms, asset managers, private equity, private credit, or investment managers; commercial real estate background. Nice to haves: • Commercial real estate background, • Familiarity with SQL, Salesforce, Asana, Gong, and AI tools The Perks & Culture: • Medical, dental, and vision insurance., • Health Savings Account (HSA) & Flexible Spending Account (FSA) options., • 401(k) retirement plan., • Paid Parental Leave., • Flexible Time Off (FTO) policy., • Commuter benefits program., • Monthly wellness reimbursement to support physical and mental well-being., • Hybrid Work Policy., • Base salary: $100,000–$120,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE. OTE range: $125,000–$150,000., • This position is also eligible for Dealpath's equity plan., • Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process. Your actual compensation will be confirmed in writing at the time of offer., • Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available. About Dealpath: Our mission is to empower real estate investment and capital markets with data and collaboration through purpose-built software. We believe that real estate is driven by people with information to shape the built world. Today, Dealpath is the industry's leading cloud-based deal management platform and is expanding rapidly. Recent highlights include: surpassing $10 Trillion of transactions supported on the platform with leading firms like Blackstone, AEW, Oxford, Nuveen, Bridge Investment Group, etc., recognized as the "Top Technology" at Global PropTech Awards, and expanding offices and teams in San Francisco and New York City. We're engineering an industry-defining company to power the largest asset class in the world into the future. Our company is led by an experienced team and backed by a combination of top tier venture capital firms and strategic industry partners including: Blackstone, Nasdaq, 8VC, JLL Spark, WTI, GreenSoil Investments, LeFrak, Milstein, Bechtel, and Morgan Stanley Expansion Capital. We value your voice! If you get excited about solving real business challenges and working closely with other smart folks in a winning culture - we'd love to meet you!

Job DescriptionOur mission: to eliminate every barrier to mental health. At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it's therapy, coaching, medication, or beyond—tailored to each individual's needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. The Strategic Customer Success Account Manager at Spring Health builds and manages relationships with the company's largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue. Success is measured by accurate forecasting, achieving revenue targets, and fostering strong relationships across all levels of the customer organization. This is a remote, full time position on our team reporting to the Director of Strategic Customer Success. Occasional travel (10%) may be required for in-person events or meetings. What you'll do: • Serve as a product expert and advocate for mental health, supporting a portfolio of Spring Health's largest and most impactful partners., • Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio, ensuring the delivery of accurate forecasts., • Identify and position upsell opportunities proactively, driving revenue growth by aligning solutions with customer goals., • Develop and manage positive relationships with multiple customers, consultants, and key stakeholders to build trust and ensure satisfaction., • Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells by:, • Developing timely, actionable account plans, • Managing census files efficiently, • Designing and executing member engagement communications, • Preparing and presenting business reviews to senior HR executives, • Delivering insightful, data-driven recommendations aligned with customer success metrics, • Developing renewals strategy and delivering proposals/contracts, • Managing the end-to-end deal cycle (procurement process), • Collaborate cross-functionally to collect customer feedback and recommend process improvements across internal teams., • Support sales efforts by partnering on retention, upsell initiatives, and expansion opportunities as well as supporting net new business acquisition through efforts like attending finalist meetings., • Leverage data to drive results, using member engagement metrics and portfolio insights to adjust strategies. What success looks like: • Customer Renewal and Expansion, • Relationship with Executive Buyers, • Gross Retention Rate (GRR), • Net Revenue Retention (NRR), • Net CACV Retention (NCR), • Product utilization and engagement, • Net Promoter Score (NPS), • Customer Health Score What you'll bring: • Bachelor's degree or higher preferred., • 10+ years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies., • Previous experience driving forecasting, renewals, and upsell revenue., • Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more., • Strong understanding of sales motions similar to farmer sales roles, emphasizing relationship building and portfolio expansion., • Exceptional communication skills, with the ability to collaborate effectively and build trusted relationships., • Experience creating growth through portfolio management, upsells, and cross-sell opportunities., • Organized, with high attention to detail and the ability to manage competing priorities effectively., • Resourceful, proactive, and able to thrive in fast-paced environments., • Ability to probe, challenge, and consult customers to align solutions with their ultimate needs., • High integrity and professionalism, with a passion for transforming mental healthcare. The target base salary range for this position is $132,000 - $165,000, and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type., • Employer sponsored 401(k) match of up to 2% for retirement planning, • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents., • We offer competitive paid time off policies including vacation, sick leave and company holidays., • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents., • Access to Noom, a weight management program—based in psychology, that's tailored to your unique needs and goals., • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses., • Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription, • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care, • Up to $1,000 Professional Development Reimbursement a year., • $200 per year donation matching to support your favorite causes. Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Job DescriptionCompany OverviewNestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children’s spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Customer Experience (CX) is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to offer above-and-beyond support to customers as they are thinking about buying our products and after they have made their purchase. Department OverviewAs a key member of the CX team, you will report directly to the Manager, Customer Experience and collaborate closely with management, operations, and product teams. Your role will be essential in enhancing our customers’ experience at every touchpoint, ensuring they feel heard, understood, and valued. You’ll help us deliver world-class support while continuously refining our processes to scale and improve our customer interactions This full-time position will be based out of our NYC office, with no flexibility for remote full-time.What You'll Do • Own the end-to-end process of solving customer issues, providing sound communication and reassurance via live chat, email, phone, and direct message and collaborating with cross-functional teams to resolve concerns efficiently;, • Demonstrate strong communication skills, both written and verbal, to ensure clear, empathetic, and effective interactions with customers, while fostering an atmosphere of support and trust;, • Quickly become a product expert in our categories to answer all customer questions, from wallpaper to car beds, safety testing to assembly;, • Be a fierce advocate for our customers by pushing for continuous improvement in our products and processes, voicing customer feedback, and suggesting solutions that raise the bar., • Provide data-driven insights and reporting to management to help track the evolution of our customer experience and drive improvements;, • Take initiative to improve the customer experience by regularly analyzing customer feedback, identifying pain points, and proactively finding ways to enhance the customer journey.What You’ll Need, • 1-2+ years experience in a similar, customer-facing role, ideally within an early-stage, growth-oriented company, • Must be able to work onsite in our New York office in Flatiron three (3) days a week [Monday, Wednesday, Thursday], • Excellent communications skills, both verbal and written, • A passion for all things CX — you like helping people and problem solving; you’re comfortable talking with folks from all walks of life and have a strong sense of empathy that encourages our customers to seek help and support, • Comfort with the ambiguity of changing priorities, and the flexibility to embrace new ideas within a fast-paced environment, • Demonstrated ability to autonomously manage multiple assignments at once, while meeting deadlines and analyzing impact, • A willingness to roll up your sleeves and wear multiple hats, • Self-starter with a can-do, team-oriented attitude and ability to stay calm under pressure, • Ability to embody and exercise Nestig's Core Values in all facets of the business, • Legal authorization to work in the USAWhy You’ll Love Working Here!, • Comprehensive benefits, including medical, dental, and vision insurance for you and your loved ones, • Twenty-one (21) days of paid time off (PTO) per year, so you can take your well-earned R&R, • 401(k) plan with company match, • Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year, • Monthly wellness, IT, and commuter stipend, • WFW stipend, so you are able to create a comfortable working environment at home, • Annual education stipend, because we are always learning, • Nestig discount, so you can treat you, your family & loved ones!, • Paid parental leave of sixteen (16) weeks after six (6) months of employmentWhat will this interview process look like?, • We believe that interviews should be a two-way street — an opportunity for us to get to know you, and for you to learn about life at Nestig. To help you feel prepared and confident, we’ve outlined each step of this recruitment process HERE.Nestig is an equal opportunity employer, meaning that we do not discriminate based upon race, religion, national origin, gender identity, age, sexual orientation, or any other protected class. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.

Company Overview:Age of Learning® is the leading developer of engaging and effective Pre-K through 5th grade learning resources that help children build a strong foundation for academic success and a lifelong love of learning. The company’s research-based curriculum, developed by education experts, includes the award-winning programs ® Early Learning Academy and Adventure Academy™, as well as the adaptive, personalized school solutions, My Math Academy®, My Reading Academy®, and My Reading Academy Español. Having served over 50 million children worldwide, Age of Learning is a global leader in efforts to advance equity, access, and opportunity for all children. To learn more about Age of Learning, visit . Summary:As we expand our global reach and increase our educational impact of our programs, the Age of Learning School Division is looking to add to our team! Presently, our Customer Success team is in search of a passionate, highly detailed driven, self-motivated, and collaborative individual to take on the Customer Success Associate role. • Act as the first line of communication for customer inquiries, providing timely, accurate, and friendly support., • Build strong working relationships with educators, administrators, and program leaders., • Conduct routine customer outreach to support adoption, usage, and engagement., • Assist with onboarding processes by preparing materials, coordinating setup, and supporting training sessions led by CSMs., • Lead introductory or “refresher” product trainings as proficiency increases., • Document onboarding milestones and ensure customers are progressing toward successful implementation., • Log, track, and resolve customer issues while ensuring a smooth handoff to technical teams when needed., • Identify recurring issues and surface insights to improve internal processes and customer experience., • Monitor customer usage data to identify trends and potential risks., • Contribute to customer health reporting and flag at-risk accounts to the Customer Success Manager team., • Maintain accurate and up-to-date CRM documentation (Salesforce, HubSpot, etc.)., • Partner closely with CSMs to support account planning, customer communications, and success strategies., • Work with Product, Support, and Implementation teams to advocate for customer needs., • Participate in team meetings, process improvement initiatives, and training sessions., • Excellent active listening and communication skills, • Experience implementing (vendor or customer) cloud-based, platform products., • 1-2 years experience preferred in K-12 school district instructional roles, • Strong demonstrated service-delivery experience with educational SaaS solutions, • Excellent written and verbal communication and interpersonal skills., • Ability to diagnose common customer needs and issues, and to translate those needs into actionable solutions., • Ability to communicate and interact with employees and customers at all levels, including the ability to give clear precise instructions that are readily understandable by non-technical users, • Highly organized, self-directed, and process-orientated with the ability to direct multiple projects simultaneously., • Detail-oriented, with strong organizational skills., • Ability and willingness to travel 30-40% average and up to 50% during peak, back-to-school period (August - October)., • This is a remote position. Location preference in FL Total Compensation:The estimated salary range for a new hire in this position is $70,000 USD to $80,000 USD. Salary may vary depending on job-related factors, including knowledge, skills, experience, and location. Age of Learning currently provides: • 90% of employee health and welfare benefits premiums & 65% of dependent benefits premiums • A 401(k) program with employer match • 15 paid vacation days (increases to 20 days on your 3rd anniversary), 12 observed national paid holidays, 9 sick days, and 16 paid volunteer hours per year • Our flexible work culture means 2 or more days in the office (hybrid) or 100% fully remote options available for most positions Security AdvisoryAt Age of Learning, we prioritize a safe recruitment process. Communication will come solely from official Age of Learning email addresses, @aofl.com, or our verified LinkedIn Recruiter accounts — be cautious of deviations. We will never request sensitive personal information during the early application stages. Interviews are conducted via phone, in person, or Zoom — never through messaging apps. Job offers are communicated verbally and followed by written documentation via Docusign. Any requests for personal information will occur through secure channels only. An Equal Opportunity EmployerAge of Learning, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender expression, age, physical or mental disability, medical condition, pregnancy, veteran or military status, marital status, sexual orientation, gender identity, domestic partner status, genetic information, or any other legally-recognized protected basis under federal, state, or local laws, regulations, or ordinances. Age of Learning, Inc. (the “Company”) will consider qualified applicants with criminal histories pursuant to _ and state applicable laws, e.g. New York City Fair Chance Act. _We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We’re a startup with big ambitions: to make estate planning modern, visual, and intelligent. _ is the first AI-powered estate advisory platform, built by advisors, planners, and attorneys to transform how wealth is transferred across generations. Our technology unifies scenario modeling, client visualization, and document creation into one seamless, digital experience. Our team brings together diverse subject matter expertise across estate planning, wealth management, and scaling SaaS startups. We’re distributed across the U.S., with a mix of fully remote and hybrid roles, and we embrace flexibility while staying closely connected. At Vanilla, you’ll join curious builders and problem-solvers who thrive on speed, autonomy, and impact. Here, you won’t just join a company, you’ll help create it. If you’re excited to tackle hard problems, move quickly, and see your work shape both an industry and a growing startup, we’d love to meet you. This role is a remote position, you must be based out of one of the following states: Arizona,California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Maine, Massachusetts, Minnesota, New Jersey, New York, Ohio, Pennsylvania, Texas, Utah or Washington We're looking for a deeply experienced Senior Frontend Engineer to raise the bar for frontend architecture and quality in our AI team, align it with the broader application best practices, and help promote frontend excellence across teams. This is not a feature factory role. This is a high ownership, cross team leadership role. Own frontend architecture and quality for all AI features. Align AI frontend implementation with wider application standards, including shared components, service API patterns, and design system usage. Partner with organization frontend leaders to learn, internalize, and propagate best practices across teams. Contribute to and evolve our shared design system and atomic component architecture. Drive consistency across shared components, service APIs, and UI patterns. Lead large, complex frontend initiatives end to end. Work closely with Product and Design to translate ambiguous ideas into scalable, high quality UI systems. Provide strong technical direction and mentorship to frontend contributors. Establish frontend observability and tracking standards, including analytics and instrumentation. Ensure performance, accessibility, and maintainability across the UI surface area. Collaborate with backend and ML engineers to integrate AI powered experiences into a production grade frontend. Senior Level Frontend Depth 5+ years of frontend engineering experience. Deep expertise in React and TypeScript. Strong understanding of atomic design principles and scalable component architecture. Proven experience contributing to or leading a design system. Experience maintaining frontend quality across multiple teams or product surfaces. Experience with GraphQL and/or RESTful APIs. Technical Leadership Communicates blockers and concerns early, with clear reasoning and a focus on business impact. Able to advocate for quality and architectural direction with concrete examples and data. Experience mentoring engineers and raising frontend standards. Experience using AI tools to assist in development and design. Product & Quality Mindset Experience implementing analytics and tracking. Familiarity with tools like Datadog or similar observability platforms. Preferred experience running or implementing A/B tests and using experimentation to inform product decisions. Strong collaboration history with product designers using Figma and wireframes. Comfortable resolving design inconsistencies proactively, not passively. Cross Functional Strength Experience working across teams and bringing alignment to shared patterns. Able to embed temporarily with another engineering group to internalize best practices and bring them back. Experience integrating AI or ML driven features into production UIs. Familiarity with GraphQL and service oriented frontend architecture. Experience working in fast growing startup environments. Experience with Rails or Python is a plus. VAI is at an inflection point. We need a frontend leader who can elevate quality, align with application frontend standards, and confidently deliver large scale UI projects. This role will directly influence how AI powered features are experienced by advisors and ensure frontend excellence across the platform. The salary range for this role is $130,000 to $160,000 Our compensation packages also include a performance based bonus and equity. Compensation is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Candidates must be legally authorized to work in the United States without the need for sponsorship now or in the future. Vanilla is unable to provide visa sponsorship at this time. Flexible paid time off policy and 10 company-wide paid holidays Parental leave, 4 weeks for all full-time employees and up to 12 weeks for birthing parents Medical, dental, and vision benefits coverage for employees and their families 401K eligibility after one month of employment Free estate planning documents Budget for learning & development and home office setup Paid parking or transit for hybrid and in office employees Vanilla Technologies Inc. (dba "Vanilla") provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Vanilla participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. As a Public Sector Solutions Architect, you'll be a trusted advisor to U.S. government customers, helping them understand how GitLab's Enterprise Edition and DevSecOps platform can address real business and mission outcomes. You'll own the technical evaluation and validation stages of the sales cycle, guide customers through proofs of concept and value, and connect GitLab's modern software development, operations, and cloud capabilities to measurable value. In this role, you'll work closely with sales and cross-functional GitLab teams, provide technical guidance from first conversation through successful deployment, and act as a customer advocate back into Product, Sales, and Marketing. With your TS/SCI with poly clearance and deep familiarity with government environments, you'll shape and execute strategies that build mindshare, expand GitLab usage, and establish long-term, trusted relationships across public sector accounts. • Engage with public sector customers, both onsite and remotely, to provide technical expertise and guidance throughout the pre-sales process, including tailored demos, technical presentations, and hands-on workshops., • Collaborate with the sales team to shape and execute account strategies that drive GitLab adoption within government environments., • Own the technical evaluation process, including proof of concept (POC) and proof of value (POV) design and delivery, tender and audit support, and technical input into proposals., • Lead the creation of Customer Success Plans that capture technical success criteria and handoff details from the pre-sales process, ensuring a smooth path to deployment and adoption., • Build and deepen relationships with technical and business stakeholders so they become advocates for GitLab within their organizations., • Serve as the customer advocate internally by channeling feedback and insights to Product, Sales, Marketing, and other GitLab teams to influence roadmap and messaging., • Maintain and expand your expertise in GitLab and related technologies, including modern software development, operations, and cloud practices, and create reusable examples and assets for customers and partners., • Run Value Stream Assessments with support from senior Solutions Architects to identify opportunities for customers to improve their software delivery with GitLab., • Active TS/SCI clearance with polygraph and ability to meet all applicable government eligibility requirements as a United States Person., • Residing in the Washington, D.C. area and ability to travel for onsite engagement with public sector customers, based on business and customer needs., • Background in technical pre-sales, consulting, or information technology roles, ideally with U.S. public sector or federal customers, where you guided customers through evaluations and solution design, • Hands-on experience using GitLab and familiarity with modern software development and operations practices, such as CI/CD, DevSecOps, and automation, • Experience with cloud computing platforms and related technologies in regulated or security-conscious environments., • Ability to connect technical solutions to measurable business or mission outcomes and to advise senior stakeholders on tradeoffs and options., • Strong, confident communication and relationship-building skills, including leading customer meetings, demos, and value-focused conversations in close partnership with sales and cross-functional teams, • Openness to learning, seeking feedback, and building new skills, including familiarity with GitLab's Solutions Architect handbook and related resources. The Public Sector Solutions Architect role is part of GitLab's Solutions Architect team, a group of trusted technical advisors who help government customers understand, evaluate, and adopt the GitLab DevSecOps platform. You'll work closely with account teams, Customer Success, and Product to support public sector organizations, with a particular focus on agencies that require TS/SCI with polygraph. The team is distributed and collaborates asynchronously across time zones using GitLab and our handbook-first practices to share knowledge, reusable examples, and best practices. You'll help the team address unique public sector challenges such as security, compliance, and mission-critical software delivery, and contribute customer insights that shape our product direction. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our and . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $102,900 - $220,500 USD How GitLab will support you • _, • _, • _, • _, • _, • _, • _ support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from _ are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our _ Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

Job DescriptionEducational Alliance brings together and partners with diverse communities in Lower Manhattan, offering individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities. We are a place where everyone is welcome and where progress is powered one relationship at a time. We are proud of our legacy as a Jewish organization, and we provide high-quality, transformational services and programs to all New Yorkers through our network of community centers on Manhattan’s Lower East Side and East Village. As we have for 130 years, we offer best-in-class programming–now across 15 sites—focusing on a mix of education, health and wellness, arts and culture, and civic engagement. Center for Recovery and Wellness is part of Educational Alliance (EA), which brings together diverse communities in Lower Manhattan, offering individuals and families high-quality, multigenerational programs and services that enhance their well-being and socioeconomic opportunities. One of New York City’s original settlement houses, EA was founded in 1889 to offer educational, social, and cultural services to Jewish immigrants arriving to the Lower East Side. Today, EA partners with diverse communities throughout Lower Manhattan. Across our network of community centers, we empower people of all backgrounds to flourish, recognizing the intrinsic value within each individual and the importance of building community. The Peer Navigator will work as a fully integrated team member providing peer recovery support to individuals in outpatient, residential, and community settings. The Peer Navigator will also serve as a role model, mentor, advocate, and motivator for individuals in recovery, their family members, friends, and allies to support long-term recovery. Responsibilities Direct Care of Recovery Services (70%) • Provide orientation to individuals regarding the process of their treatment when they begin accessing services., • Work with individuals and their case manager/social worker to create and execute a Recovery Wellness Plan (coach clients to transition from a professionally directed service plan to a self-directed Recovery plan) and evaluate progress., • Assist recovering persons to identify their goals, strengths, and personal interests regarding recovery and develop long and short-term strategies for achieving these goals., • Advice, guide, and train individuals through their recovery process as needed., • Escort individuals to appointments with agencies, self-help groups, and other community resources as needed., • Actively identify and support linkages to community resources that support the recovering person’s goals and interests., • Promote self-advocacy by assisting individuals to have their voices fully heard; their needs, goals, and objectives established as a focal point of rehabilitation and clinical services., • Participate with clinical staff in crisis intervention., • Report problematic issues, obstacles, and accomplishments experienced by individuals working toward their respective recovery goals to their case manager/social worker., • Promote and participate in outreach to inform community members about the Center’s services., • Provide orientation of CRW services for community members., • Assess the needs of people who come to the Center to match them with the appropriate services., • Work with recovering individuals to create and execute a Recovery Wellness Plan (or support their existing plan)., • Actively identify and support linkages to community resources that support the recovering person’s goals and interests., • Identify barriers to accessing community resources and develop strategies to overcome them. Administrative support (20%) • Maintain information database pertaining to peer activities, • Accurately and efficiently document interactions with individuals inappropriate files and electronic databases General Responsibilities (10%) • Participate in recovery programming at the CRW., • Develop relationships with community groups/agencies in partnership with the Center., • Adhere to agency and program-specific policies and procedures., • Attend staff meetings, training, and other pertinent events as recommended by supervisors, • Perform any other duties as required. Quallfications • High School Diploma/GED and 1 yrs. work experience., • NYS Certified Recovery Peer Advocate (CRPA) or (CPRA-P)- required, • Knowledge of the addiction recovery process., • Familiarity with 822 outpatient treatment systems, • Understanding of and respect for an individual’s unique pathway to recovery., • Familiarity of HCBS Behavioral Health “peer service” model, • Skills in active listening, motivation, and awareness of self., • Strong work ethic, particularly in a customer and team setting., • Experience with culturally diverse populations in an addiction service setting., • Experience in electronic database systems preferred., • Computer proficiency in Microsoft Office., • Availability to work a flexible schedule including weekends. Desired Skills and Experience: • Adaptability, • Coaching, • Communication, • Teamwork, • Empowering Others, • Building Relationships Benefits: • Generous PTO Policy, • Competitive Salary, • Medical & Dental Insurance, • Pension Plan, • 403b Retirement Plans, • Discount Perks for Movies, Broadway Shows, Amusement Parks.Etc, • Free Gym Membership to our Manny Cantor Center Gym & 14TH ST Y Gym, • Discounts to programs at Educational Alliance Physical Demands The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard reach, stoop kneel to perform duties., • Specific vision abilities required by this job include close vision requirements due to computer work and the ability to observe, perceive, and identify any safety or behavioral concerns while on premises., • Light to moderate lifting is required, • Ability to uphold the demands of working with clientele who have a significant history of trauma, substance use disorder, and mental health conditions., • Regular, predictable attendance and punctuality are required Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. EEO Info Educational Alliance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by applicable federal, state, or local law. For further information about Educational Alliance, please visit https://edalliance.org. Sunday - Thursday 37.5 hours per week

Job Description Educational Alliance brings together and partners with diversecommunities in Lower Manhattan, offering individuals and familieshigh-quality, multi-generational programs and services that enhancetheir well-being and socioeconomic opportunities. We are a placewhere everyone is welcome and where progress is powered onerelationship at a time. We are proud of our legacy as a Jewishorganization and we provide high-quality, transformational servicesand programs to all New Yorkers through our network of communitycenters on Manhattan’s Lower East Side and East Village. As we havefor 130 years, we offer best-in-class programming–now across 15 sites—focusing on a mix of education, health and wellness, arts andculture, and civic engagement. The Center for Recovery and Wellness takes a holistic, strengths-based approach to recovery and wellness that responds to the distinct needs of each individual. Programs include residential and outpatient addiction treatment, recovery services, prevention education, and community programming. CRW offers culturally competent, evidence-based programs and services that strengthen individuals and communities, enhance resiliency, and foster lasting recovery. The Youth Peer Mentor (YRM) will deliver youth-focused,culturally responsive, and trauma informed recovery services to ACS-involved youth and families. The YRM will focus on building rapport,assessing the youth’s stage of change, exploring change goals, and offeringtailored interventions to promote motivation and readiness for change Responsibilities Direct Care of Recovery Services • Provide orientation to youth regarding the process of Project ENTERand build motivation for and facilitate access to SUDtreatment/recovery services., • Engage youth around preventing an increase in use, stayingmotivated, and accessing youth development resources., • Explore potential change goals, offer tailored interventions to promotemotivation and readiness for change, address barriers to care, andexplore treatment and recovery options in the youth’s localcommunity., • Assist youth to identify their goals and interests regarding recoveryand develop strategies for achieving these goals., • Escort individuals to appointments with agencies, self-help groups,and other community resources as needed., • Identify and support linkages to community resources that support the recovering person’s goals and interests., • Promote self-advocacy by assisting youth to have their voices fullyheard; their needs, goals, and objectives established as a focal pointof rehabilitation and clinical services., • Conduct a session with the youth and their parent(s)/guardian toidentify support needed to foster holistic recovery., • Promote and participate in outreach to inform community membersabout the Center’s services., • Connect youth (and families) to specialized educational andemployment services as needed., • Make referrals for family members to the Center for preventionprogramming, peer, and family support. Administrative Support • Maintain information database pertaining to peer activities., • Accurately and efficiently document interactions with individuals inappropriate files and electronic databases. General Responsibilities • Provide advocacy services to ACS and juvenile justice involvedparticipants., • Facilitate meetings focused meeting for family members., • Develop relationships with community groups/agencies in partnershipwith the Center., • Attend staff meetings, trainings, and other pertinent events asrecommended by supervisors. Requirements • High School Diploma/GED, • First-handexperience with social, emotional, medical, developmental, substanceuse, and/or behavioural challenges., • NYS Certified Recovery Peer Advocate (CRPA) or (CPRA-P)-required, • Ability to use lived experiences to support youth in theirresiliency/recovery and wellness., • Familiarity of HCBS Behavioral Health “peer service” model., • Experience with culturally diverse populations in an addiction servicesetting., • Computer proficiency in Microsoft Office and experience in electronicdatabase systems preferred., • Availability to work flexible schedule including weekends. Benefits • Generous PTO Policy, • Competitive Salary, • Medical & Dental Insurance, • Free Membership to our MCC FItness & 14Y Gym, • 403B Retirement Plans, • Discount Perks for Movies, Broadway Shows, Amusement Parks, etc., • Discounts to programs at Eduational Alliance Limitations and Disclaimer The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. EEO Info Educational Alliance is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, marital status, disability status, veteran status, or any other characteristic protected by applicable federal, state, or local law. For further information about Educational Alliance, please visit https://edalliance.org