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Job Description Position: Transaction Management Ops Representative Locations: Pennington, NJ or Jacksonville, FL Pay: $18.52/HR, paid weekly. Schedule: Monday - Friday, 8 AM - 5 PM This is an on-site/hybrid role. (You will be expected to be on-site 100% of the time through training. Once you are up to speed and able to be fully functional in role, you will move to hybrid with at least 3-days onsite). Role Overview The Transaction Management Ops Representative will support the Abandoned Property Team, which manages critical Non-Financial Regulatory Reporting (NFRR) processes. Responsibilities include: • Identifying abandoned accounts, • Managing statutory due diligence mailings and client claims, • Completing regulatory escheatment reporting, • Documenting detailed call notes, • Updating internal systems, • Performing full verbal verification (LexisNexis), • Sending documents/instructions to clients, • Answer inbound client calls and respond to email inquiries, • Conduct outbound outreach to help clients reclaim abandoned assets, • Provide timely and accurate account maintenance and documentation review, • Multitask effectively while assisting clients and branch offices by phone, • Adhere to call center schedules and service-level expectations, • Prior call center/contact center experience, • Strong client service and resolution skills, • Ability to de-escalate situations with professionalism, • Effective in team-oriented, fast-paced environments, • Excellent written, verbal, and analytical skills, • Strong organizational skills with high attention to detail, • Intermediate proficiency in MS Word, Outlook, and Excel, • Financial services or brokerage industry experience, • Ability to adapt to evolving processes and requirements, • Strong prioritization and time management skills, • May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment, • The ability to lift up to 30lbs Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email