Quality Assurance Associate
26 days ago
New York
Job Description Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we're solving today's unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you'll feel right at home here. Career Team is seeking a Quality Assurance Associate to join our team and work for the New York Pathways for Access to Careers and Employment Workforce Development Program (PACE). The approach of the PACE Program emphasizes that there is no one-size-fits-all solution for clients needing education and or training support. The Quality Assurance Associate will be responsible for financial quality assurance and approval of PACE client expenses, payment, and reimbursement activities across multiple projects and grants. The primary responsibilities for this role will focus on the analysis and review of PACE program payment requests for program compliance, accuracy, and completeness of submission. This position is expected to be 100% onsite. The Quality Assurance Associate is an integral part of our team and will assist us with our mission of accelerating the human condition! Career Team also offers a competitive package including: • 401k with a generous employer match;, • medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans;, • disability insurance;, • supplemental insurance;, • Ensure expense submissions from program staff are accurate and in compliance with federal, local, state, PACE, and corporate policies, • Manage funds from grants to ensure records are maintained to keep the grant in budget with no disallowed costs, • Work closely with the Quality Assurance Manager and Program Directors across projects in New York, as well as the Workforce Board, to provide financial compliance guidance and insight, and client reporting on assigned projects, • Ensure client expenditures are entered and processed in a timely and economic manner in accordance with established policies and budgets within PACE guidelines, • Manage and monitor project client financials and update reimbursement status for various project grants to ensure grants are fiscally managed, • Support teams with monthly project invoices, supporting documentation, and associated quality review, • Utilize the expense management system to review and reconcile client expenses, • Work with the Quality Assurance Manager and team to review client records and ensure documentation is accurate and entered into the state database system in a timely manner, • Analyze team data to track trends and identify areas for improvement, • Data entry of expenditures for all program functions, • Assist with invoice review and preparation and accurately keep updated records, • Support team with audit deliverables and program audit requests, • Approach each day and task with a "ZAG" mindset, • Associates degree or higher, or equivalent combination of education and experience, • 2+ years of experience in quality assurance methods, terminology, and tools, preferably within New York, • Demonstrated ability to work in a dynamic team environment with an aptitude for communication, interpersonal skills to work cooperatively with others, show courteousness, and having a high level of professionalism, • Experience and or knowledge of PACE, TANF or similar workforce development programs, • Training in Trauma trauma-informed care, evidence-based practice, and/or whole family services, • Proficiency in Microsoft Office suite and Google suite, including Word, Excel, PowerPoint, Google Mail, Calendar, Docs, Sheets, and Drive, • Sharp attention to detail with exceptional organizational, analytical, research, and critical thinking skills, including the ability to perform and complete a high volume of work assignments with speed and accuracy, • Exceptional time management abilities, attention to detail, and ability to meet deadlines under pressure, • Willingness to uphold company core values and foster a culture of innovation and collaboration, • Multilingual or Bilingual preferred Employment Type: Full-Time, Non-exempt Employee About Career TEAM: Founded in 1996, Career TEAM, LLC is a private workforce development organization. Career TEAM's outstanding record of accelerating the human condition has resulted in numerous honors: • Named by Inc. Magazine as one of America's 500 fastest growing privately held companies, • Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation, • Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes for which we intend to use this information: Identifying information, such as your full name, gender, date of birth, and signature; Demographic data, such as race, ethnic origin, marital status, disability, and veteran or military status; Contact information, such as your home address, telephone numbers, email addresses, and emergency contact information; Dependent's or other individual's information, such as their full name, address, date of birth, and Social Security numbers (SSN); National identifiers, such as SSN, passport and visa information, and immigration status and documentation; Educational and professional background, such as your work history, academic and professional qualifications, educational records, references, and interview notes; Employment details, such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; Financial information, such as banking details, tax information, payroll information, and withholdings; Health and Safety information, such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; Information Systems (IS) information, such as your search history, browsing history, login information, and IP addresses on the Company's information systems and networks; Biometric information, such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and Geolocation data, such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) Comply with all applicable laws and regulations; (2) Recruit and evaluate job applicants and candidates for employment; (3) Conduct background checks; (4) Manage your employment relationship with us, including for: (a) onboarding processes; (b) timekeeping, payroll, and expense report administration; (c) employee benefits administration; (d) employee training and development requirements; (d) the creation, maintenance, and security of your online employee accounts; (e) reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; (f) workers' compensation claims management; (g) employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) Manage and monitor employee access to company facilities, equipment, and systems; (6) Conduct internal audits and workplace investigations; (7) Investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) Engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions of the Company; (9) Maintain commercial insurance policies and coverages, including for workers' compensation and other liability insurance; (10) Perform workforce analytics, data analytics, and benchmarking; (11) Administer and maintain the Company's operations, including for safety purposes; (12) For client marketing purposes; (13) Exercise or defend the legal rights of the Company and its employees, and affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements.
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