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  • TaxVance LLC
    Customer Service Representative (CSR)
    Customer Service Representative (CSR)
    hace 13 días
    $16–$18 por hora
    Jornada parcial
    Sunset Park, Brooklyn

    For more than 30 years, TaxVance has been serving our community with care, trust, and dedication. What began as a family-based service has grown into a mission-driven company committed to helping individuals, families, and small businesses thrive. We go beyond tax preparation — providing support with bookkeeping, financial guidance, and immigration-related documentation to ensure our community feels seen, supported, and empowered. Our team understands the challenges many face navigating complex financial and legal systems, which is why compassion, respect, and cultural understanding are at the heart of everything we do. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping families with immigration paperwork, we are here to uplift, guide, and create lasting impact. Role Overview: We are seeking a proactive and empathetic Customer Service Representative (CSR) to join our team. As the first point of contact for clients, you will handle inquiries, resolve issues, and ensure a smooth customer experience from start to finish. Your role will be essential in building trust, strengthening client relationships, and supporting the growth of TaxVance. Key Responsibilities: • Serve as the primary point of contact via phone, email, chat, and social media., • Respond to client inquiries regarding tax filings, bookkeeping, and general service questions., • Assist clients in navigating the TaxVance platform, uploading documents, and completing forms., • Escalate complex cases to tax specialists or managers while ensuring follow-up., • Track client interactions and maintain accurate records in CRM/automation systems., • Identify common issues and provide feedback to improve customer experience and workflows., • Uphold professionalism, empathy, and discretion in all communications. Qualifications • Required:, • Previous experience in customer service, call center, or client-facing role., • Excellent communication skills in English and Spanish (bilingual)., • Strong organizational skills and attention to detail., • Comfort using digital tools (CRM, email, chat platforms, cloud storage)., • Ability to remain calm and empathetic under pressure., • Preferred:, • Experience in financial services, tax preparation, or bookkeeping support., • Familiarity with automation platforms (e.g., Make.com, n8n, or similar)., • Knowledge of U.S. tax basics is a plus. What We Offer • Competitive base salary + performance incentives., • Training and professional development opportunities., • Growth path into specialized financial service or operations roles., • Being part of an innovative, community-focused company on a mission to simplify finance. At TaxVance, our promise is simple: to stand alongside our clients as partners in their growth and peace of mind. Whether it’s filing taxes, supporting a business, or helping with immigration paperwork, we are here to uplift, guide, and create lasting impact in our Latinx community for years to come. Apply today!

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  • A Better Way ABA Therapy
    Behavior Technician (Childcare)
    Behavior Technician (Childcare)
    hace 1 mes
    $19–$24 por hora
    Jornada parcial
    Corona, Queens

    We are seeking a part-time Behavior Technician (BT) in ABA who works directly with clients (individuals with Autism and related behavioral challenges) to implement behavioral services under the supervision of a Board Certified Behavior Analyst (BCBA). The role involves implementing behavior plans, collecting data on client progress, and supporting individuals with autism. Our BTs are dedicated and compassionate professionals who provide exceptional ABA services to a variety of clients. If you are passionate about making a positive impact on the lives of children, A Better Way ABA is the place for you! Role Responsibilities: Deliver one-on-one in-home ABA therapy to children with autism. Collect accurate data during sessions to monitor progress. Keep detailed and accurate records of client progress, session notes, and any observed changes in behavior is crucial. Implement behavioral plans developed by the BCBA/LBA. Collaborate with other members of the therapy team, including BCBAs, other BTs, and parents/guardians. Respond promptly to the needs and requests of clients, their families, and supervisors. Maintain clear and effective communication with families, supervisors, and other relevant stakeholders. Job Requirements: Possess a minimum of a high school diploma or equivalent. Minimum of 1 year of prior experience working with children or in a related field. Examples of related jobs include Paraprofessional, Special Education Teacher, Special Education Teacher's Aide, Registered Behavior Technician (RBT, Autism Aide, Behavior Interventionist, BI, Developmental Therapist, ABA Therapist, ABA Interventionist, Behavior Technician, classroom assistant, childcare specialist, daycare worker, and direct care worker. Strong communication, problem-solving, and organizational skills. Knowledge and adherence to HIPAA confidentiality laws. Other Job Information: Typical work hours range from 15-30 per week. Ability to work flexible schedules and choose your own hours. Must be available after school hours and/or weekends. Most cases will start after 3 pm, Monday-Friday. Behavioral Technician (BT) Benefits: Flexible Part-time or Full-Time Schedules Sign On Bonuses up to $250 available Multiple openings across all five boroughs

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