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As an Online Chat Representative, you will be the primary point of contact for customers seeking assistance with products or services via live chat. You will provide timely, accurate, and helpful responses to customer inquiries, resolving issues and promoting customer satisfaction. Key Responsibilities: • Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via live chat, addressing concerns and resolving issues efficiently., • Troubleshoot and Resolve Issues: Identify and resolve customer complaints, escalating complex cases to higher-level support when necessary., • Product Knowledge: Provide accurate information about products and services, ensuring customers have a seamless experience., • Documentation: Maintain detailed records of customer interactions and transactions., • Collaboration: Work with internal teams to enhance customer experience and resolve issues. Required Skills: • Excellent Written Communication: Strong written English skills with attention to detail., • Multitasking: Ability to handle multiple chat windows and prioritize tasks effectively., • Problem-Solving: Strong analytical and problem-solving skills to resolve customer issues efficiently., • Technical Skills: Familiarity with chat support software, CRM systems, and basic computer applications., • Customer-Centric Approach: Empathy and patience when dealing with customer concerns. Work Environment: • Remote Work: Many online chat representative positions are remote, requiring a reliable internet connection and a quiet workspace., • Flexible Hours: Some positions offer flexible hours, while others may require working specific shifts, including evenings and weekends. Qualifications: Education: High school diploma or equivalent; some employers may prefer a college degree. Experience: Previous customer service experience, especially in an online or chat environment, is often preferred. Training: On-the-job training is usually provided to familiarize representatives with company-specific products and services. Benefits: • 401(k) Matching., • Health Insurance., • Dental Insurance., • Employee Discount., • Flexible Schedule.

We are a retail store specializing in quality-good price item for home and daily necessities, committed to providing customers with a wide range of products and a comfortable shopping experience. Due to business expansion, we are now hiring enthusiastic and energetic clerks to join our team! • Duties: 1. Responsible for product display, restocking, and organizing to ensure neat shelves and sufficient inventory;, 2. Provide warm and professional service to customers, answer inquiries, and recommend suitable products;, 3. Operate the cash register and ensure accurate transactions;, 4. Maintain a clean store environment and a pleasant shopping atmosphere., 5. Assist in inventory counting and daily store operations., 6. Complete other tasks assigned by the store manager. • If you´re a person like: 1. Prior experience in retail or service industry is preferred, but training will be provided for inexperienced candidates;, 2. Outgoing personality with strong communication skills and a good sense of customer service., 3. Diligent, responsible, and able to work well in a team;, 4. Able to adapt to rotating shifts (specific schedule to be discussed). • Salary and Benefits: 1. Salary: Base pay, 2. Benefits: Paid training, employee discounts, social insurance.;, 3. Excellent career advancement opportunities, with potential promotion to store manager or regional supervisor for outstanding performers. • Job Types: Full-time, Part-time Join us and grow with us! We look forward to having you on our team! —DOMIHOME