Assistant Branch Manager - Deptford
hace 19 días
Woodbury
Job Description The Assistant Branch Manager plays a key role in the efficient operation of a First Harvest Credit Union branch. In partnership with the Regional Manager, this position is responsible for overseeing daily branch operations, coaching and developing staff, ensuring compliance, and delivering exceptional member service. Additionally, the Assistant Branch Manager drives sales and membership growth while fostering a positive, high-performance work environment. Success in this role requires strong leadership, a commitment to service excellence, and the ability to inspire and support a dynamic team. KEY RESPONSIBILITIES Employee Development & Performance Management • Mentor and develop employees by identifying growth opportunities, providing coaching, and fostering professional development., • Recognize and reward high-performing employees while holding staff accountable for performance, behavior, and attitude., • Conduct monthly performance meetings with each employee to review progress, set future goals, and develop improvement strategies., • Assist in the execution of branch operations, including supply and cash management, adherence to policies and procedures, and staff scheduling to ensure optimal coverage., • Enforce compliance with all safety, security, and regulatory measures, including dual control procedures, vault settlements, audits, and security inspections., • Drive branch performance by supporting individual and team sales goals, providing coaching, and acting as a role model., • Ensure the branch consistently meets or exceeds sales and service objectives set by First Harvest Credit Union., • Demonstrate enthusiastic support for the organization's mission, values, and long-term objectives., • Foster a well-trained, highly motivated team while maintaining a positive and inclusive work environment., • Assist in conducting staff meetings, updating employees on promotions, policies, sales goals, and operational updates., • Represent the credit union at community events, promoting engagement and strengthening relationships with members. Education: • High School Diploma or GED required, • Minimum of 3 years of experience in financial services, with a strong background in lending, sales, and member service., • Strong knowledge of consumer lending, regulatory requirements, and loan processing., • Proven ability to drive sales, business development, and operational efficiencies while maintaining high member service standards., • Excellent leadership, coaching, and team-building skills., • Strong problem-solving and decision-making abilities to effectively address member concerns and operational challenges., • Familiarity with credit union products, services, and compliance regulations., • Experience with DNA core systems (preferred but not required). Benefits: We offer a range of benefits and perks based on eligibility. These benefits include: • Health, Dental, and Vision Insurance, • Company Paid Short Term (STD) & Long Term Disability (LTD), • Company Paid Employee Basic Term Life Insurance, • Voluntary Term Life Insurance for Spouse & Child(ren), • Critical Illness, Accident, and Hospital Indemnity Insurance, • Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses, • Tuition Reimbursement, • Employee Discount on Loans, Travel, Tickets, and More!, • 401k Match of up to 5% + A Free Annual Retirement Planning Session, • 11 Paid Company Holidays, • Up to 8 paid hours for community volunteerism The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more. Americans with Disabilities Act (ADA): Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation please contact Human Resources at 856-232-9000 ext. 5104 or via email to . First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled