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Job DescriptionAbout the Company Made’s mission is to help homeowners save time, money, and stress. It starts with Made Card - a credit card designed specifically for homeowners, with unmatched rewards on mortgage payments, home improvements, utilities, and essential purchases. Each swipe powers a personalized home management platform where users can manage home systems & appliances, stay ahead on upkeep, and get help - from AI-driven guidance to in-person services - exactly when they need it most. By bringing together financial tools, data, and trusted professionals, we give people more control, more savings, and more time to enjoy the place they call home. We’re partnered with leading national players in the residential homeownership space - from mortgage lenders to home services providers - embedding Made into the key moments of the homeowner journey. These partnerships let us reach millions of households across the country and deliver meaningful benefits to homeowners. Backed by top investors like Village Global, Jump Capital, Recharge Capital, and Soma Capital, our leadership team brings deep fintech, mortgage, and credit card experience from Ramp, Bain Capital, JP Morgan Chase, American Express, and Morgan Stanley. We’re building the financial and engagement platform for the next generation of homeowners - one that puts the homeowner at the center, and redefines what it means to feel at home. About the Role We’re looking for a QA Engineer to ensure the reliability and quality of the Made Card and homeowner platform. You’ll work closely with engineers, product managers, and designers to identify test requirements, develop automated and manual test cases, and track issues through resolution. This is a role for someone who loves digging into edge cases, is detail-oriented, and wants to help build a strong QA foundation in a growing engineering team. What You’ll Do * Test Planning: Define and execute test plans and cases to validate product features. * Manual & Automated Testing: Conduct testing across frontend (Flutter) and backend (Python/Postgres/DynamoDB/Redis) systems. * Automation: Develop and maintain automated test scripts using frameworks such as Selenium, Cypress, or Playwright. * API Testing: Use tools like Postman or RestAssured to validate backend services. * Bug Tracking: Identify, document, and track defects through to resolution in issue tracking systems. * Regression Testing: Support regression testing for new releases and maintain backward compatibility. * CI/CD Collaboration: Work with engineers to integrate tests into CI/CD pipelines (Kubernetes/Docker/AWS). * Continuous Improvement: Contribute to QA best practices and improve test coverage across the stack. Ideal Background * 3–5+ years of experience in software quality assurance. * Experience writing and executing test cases, and producing detailed bug reports. * Proficiency with test automation tools (Selenium, Cypress, Playwright). * Familiarity with API testing (Postman, RestAssured, or similar). * Understanding of QA methodologies, regression testing, and best practices. * Exposure to CI/CD pipelines and automated testing workflows. * Strong collaboration and communication skills. We understand that not everyone comes from a traditional background. If you are a rockstar with a non-traditional path, we'd love to talk to you! Nice to Have * Experience in fintech, credit cards, or other regulated industries. * Exposure to performance or load testing tools. * Familiarity with mobile test automation frameworks (Appium or similar). * Previous experience in early-stage startups building QA processes. Why Join Made Now You’ll be an early QA engineer helping build and scale quality assurance practices for a fintech platform serving millions of homeowners. This is a chance to be hands-on with testing while helping define the QA culture and processes for the company. Benefits * Base Compensation Band: $70,000–$100,000 (determined by experience, qualifications, and location) * Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan * Health & Well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits * Grow Together: Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback * Mortgage Benefit: Receive up to $25,000 toward closing costs of a new mortgage via our mortgage partners * Play Together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners! * Generous Time Off: Flexible paid time off, sick days, and 11 company holidays Throughout the interview process, please remember that emails will only be from madecard.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach. Made Card is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Made Card makes hiring decisions based solely on qualifications, merit, and business needs at the time. Compensation Range: $70K - $100K

Job DescriptionAVP, Software Development Engineer in Test OTC Markets Group - New York, NY - Full Time OTC Markets Group Inc., operator of premier US financial marketplaces, is seeking an SDET to join our Technology team. As an SDET, you will be part of an agile team responsible for analyzing product functionality, designing test strategies, and executing test scenarios both manually and through automated test frameworks built with C#, TypeScript, and JavaScript. We value curious, persistent, and technically driven people who take ownership of quality and enjoy building industry-standard solutions. If this sounds like you, we’d love to talk to you. We invest heavily in employee satisfaction and offer all our employees a highly competitive compensation package. As a dynamic, growing company that fosters an open culture, we emphasize autonomy, responsibility, innovation, and self-discipline. We are looking for someone who wants to make an impressive impact at a company known for its reputation on quality and achievement. Base compensation for this role is up to $155,000 annually, depending on experience. In addition, the position is eligible for our discretionary annual bonus program and equity. What You’ll Do: • Requirements analysis and cross-functional collaboration with development teams to define test cases and acceptance criteria, • Creation and maintenance of test cases across functional, API, and UI testing levels, • Design, build, and maintain scalable test automation frameworks and scripts for functional, API, and UI testing; continuously improve test coverage, stability, and reliability, • Bug lifecycle management, including defect tracking and reporting for both manual and automated test execution, • Participate in code reviews to ensure test quality and adherence to best practices, • Contribute to the continuous improvement of the product test strategy, • Champion shift-left testing practices by engaging early in the development lifecycle, • Support CI/CD pipeline integration for automated test execution, • Additional responsibilities, as assigned.What We’re Looking For:, • 5+ years of experience in QA and test automation, and/or a Bachelor's degree in Computer Science, • Strong understanding of QA processes, methodologies, and the software development lifecycle (SDLC), with the ability to apply them in daily operations, • Experience producing key test assets: test plans, test cases, test reports, and test coverage metrics, • Experience with software testing types: Functional, Integration, Regression, Smoke, End-to-End, Data-Driven, and User Acceptance Testing, • Proficiency in at least one programming language, preferably C#, • Familiarity with CI/CD pipelines and source control systems such as GitHub and Azure DevOps Git, • Basic understanding of networking protocols (TCP/IP, HTTP/HTTPS, REST), • SQL Server experience, • T-SQL, DDL & DML, • Stored procedures, indexes, views, • Familiarity with web front-end technologies:, • HTML, CSS, JavaScript, • Client-side vs. server-side processing, • Clear understanding of the following tech/tools:, • Automation Languages: C#, TypeScript, JavaScript, • Automation Frameworks: Selenium WebDriver, Playwright, ATATA, NUNIT, • API Testing: Postman, REST Assured, • Backend: .NET Core, .NET Framework, ASP.NET, • Database: MS SQL Server, • Backlog Management & Collaboration: Azure DevOps, Jira, • Code Repository: GitHub, Azure DevOps Git, • CI/CD: GitHub Actions, Azure DevOps Pipelines What OTC Markets Offers its Team Members (Why You Should Choose Us): Benefits: • Generous Paid Time Off (PTO), • Health, Dental, and Vision Coverage, • Health Savings Account (HSA), • Flexible Spending Accounts (FSA) Dependent & Healthcare, • Limited Purpose Flexible Spending Account (LPFSA), • Generous Paid Parental Leave Program, • Annual bonus and Stock Incentive Program, • 401(K) Plan - Retirement, • Commuter Transit & Parking Program, • Income Protection (Life Insurance, Short- & Long-Term Disability), • Voluntary Benefits (Accident, Critical Illness, & Hospital Indemnity)Perks:, • Hybrid Work Schedule, • Class Pass Partnership (Fitness & Wellness Programs), • Citi Bike Membership Program, • Mondays – Breakfast Bagels & Wednesdays – Pizza Lunch, • Office Snacks and Beverages OTC Markets Group Inc. (OTCQX: OTCM) operates regulated markets for trading 12,000 U.S. and international securities. Our data-driven disclosure standards form the foundation of our public markets: OTCQX® Best Market, OTCQB® Venture Market, OTCID™ Basic Market and Pink Limited™ Market. Our OTC Link® Alternative Trading Systems (ATSs) provide critical market infrastructure that broker-dealers rely on to facilitate trading. Our innovative model offers companies more efficient access to the U.S. financial markets. OTC Link ATS, OTC Link ECN, OTC Link NQB, and MOON ATS™ are each SEC regulated ATS, operated by OTC Link LLC, a FINRA and SEC registered broker-dealer, member SIPC. To learn more about how we create better informed and more efficient markets, visit . We are an equal opportunity and E-Verify employer and prohibit discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, creed, color, religion, gender, national origin, age, marital status, political belief, physical or mental disability, sexual orientation, military or veteran status, genetic information, family or parental status, gender identity, pregnancy, including childbirth or related medical condition, or any other characteristic protected by federal, state, or local law. We encourage applicants of all ages and backgrounds. Applicants have rights under Federal Law: Equal Employment Opportunity is the Law Polygraph Protection Act FMLA Powered by JazzHR XsEH523fZO

Job Description Be Part Of A High-Performing Global Capital Markets Technology Team: This opportunity sits within a global financial institution supporting mission-critical Front Office Sales & Trading platforms. The team operates at the intersection of business and technology, partnering closely with traders, quantitative teams, and application developers to ensure stability, performance, and accuracy across complex OTC trading workflows. The environment is fast-paced, risk-sensitive, and highly collaborative, supporting fixed income and derivatives products across international markets. This role plays a key part in strengthening automation maturity and ensuring trade lifecycle accuracy across systems that support swaps, interest rate products, caps/floors, and other derivatives. The team values technical depth, domain fluency, and strong cross-cultural communication—particularly between global and Japan-based stakeholders. What’s In Store For You: • Opportunity to work on revenue-generating front office trading systems, • Exposure to complex OTC derivatives workflows and capital markets platforms, • High-visibility role supporting global stakeholders across business and technology, • Design, build, and expand automated test frameworks using Java or Python for front office trading applications, • Develop and execute automated and manual test cases aligned to trade lifecycle workflows, • Validate deal ticket entry, risk revaluation (“reval”), and trade handoff to back office booking and settlement systems, • Perform API, UI, and data validation testing using tools such as Selenium, Postman, and SQL, • Convert business requirements and Xray test scenarios into scalable automation scripts, • Conduct impact assessments for new features and production changes, • Identify, document, and track defects in JIRA, ensuring traceability and root cause analysis, • Collaborate closely with developers, QA analysts, and business stakeholders across regions, • Participate actively in Agile ceremonies and sprint planning sessions, • 8+ years of experience in large-scale software development and QA environments, • 5–7+ years of hands-on experience developing automation frameworks using Java or Python, • Strong experience with Selenium and API testing tools (e.g., Postman), • Solid SQL skills with experience validating complex trade and financial data, • Minimum 2+ years of experience supporting Front Office Fixed Income or Derivatives Sales & Trading workflows, • Strong understanding of OTC trade lifecycle processes, including risk evaluation and downstream booking, • Experience with capital markets platforms such as Sophis, Murex, Summit, Numerix, ION, CRD, or similar systems preferred, • Hands-on experience using Xray within JIRA for test case management and defect tracking, • Experience working within Agile/Scrum delivery models, • Professional fluency in both Japanese and English (written and verbal), • Ability to communicate technical concepts clearly to stakeholders in both regions, • Experience with CI/CD pipelines and code review processes, • Knowledge of mobile or web performance testing, • Exposure to banking or financial services regulatory environments, • QA or Automation certifications are a plus

Job Description Job Title: QA Lead / Senior Quality Assurance Engineer Location: NJ or STL (Hybrid) Employment Type: Contract Experience Level: 7+ years Rate: 45$/Hr on 1099/ C2C Overview We are seeking an experienced and detail-oriented Senior QA Engineer to drive quality strategy, test planning, and execution across multiple product teams. This role requires strong technical expertise in both manual and automated testing, leadership capabilities, and the ability to ensure delivery of high-quality, reliable software. The ideal candidate is proactive, collaborative, and passionate about building scalable QA processes. Key Responsibilities • Lead overall QA strategy, planning, and execution across multiple teams or product releases., • Design, develop, and maintain automated test scripts for regression, integration, and functional testing., • Perform manual testing to validate new features, user workflows, usability, and edge cases., • Test vulnerability fixes and ensure the application works as expected, validating that security patches do not introduce regressions or impact existing functionality., • Collaborate closely with developers, BAs, and Product Owners to define clear acceptance criteria and ensure thorough test coverage., • Establish and govern QA processes, standards, and best practices across teams., • Review and analyze requirements, specifications, and technical design documents for clarity, completeness, and testability., • Maintain and improve automation frameworks, integrating them seamlessly with CI/CD pipelines., • Identify, document, prioritize, and track software defects, partnering with engineering teams for timely resolution., • Mentor and guide junior QA engineers in both manual and automation testing techniques. Required • 5+ years of experience in software QA, including 2+ years in a lead or senior QA role., • Strong experience in both manual and automated testing for web or API-based applications., • Hands-on expertise with automation tools such as Selenium, Cypress, Playwright, or Postman., • Solid understanding of QA methodologies, SDLC, and Agile/Scrum practices., • Proficiency with scripting languages such as Python, JavaScript, or Java for automation., • Experience with CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps., • Excellent analytical, debugging, and problem-solving skills., • Strong communication and collaboration abilities., • Experience with API testing and performance testing tools such as JMeter or LoadRunner., • Knowledge of version control systems, particularly Git., • Experience testing in AWS or other cloud environments., • Demonstrated leadership and mentorship within cross-functional teams., • High attention to detail with a passion for delivering high-quality, reliable software., • Ability to balance strategic QA oversight with hands-on participation., • Strong communication skills, able to translate technical issues into clear business outcomes.

Job DescriptionCompany Description Sosemo is an award-winning strategic search and media agency built for where discovery is headed next. Our work sits at the intersection of performance marketing and modern visibility—helping brands win across search engines and AI-driven answer environments. Our operating model is simple: human insight and accountability, amplified by AI precision. We’re building a human-led, AI agent-enabled agency where strategy stays with experts—and repeatable, high-volume execution is automated through governed agentic workflows. Job Description We are seeking an AI Agent Builder (Copilot Studio) — Marketing Automation to design, build, and scale AI agents that automate how we deliver SEO and paid media services. You’ll help modernize marketing operations by turning complex, manual work into reliable agent-driven workflows—so our teams can move faster and our clients can see results sooner. This role is hands-on: you will translate Sosemo’s 14 years of methodologies, process flows, training guides, and sample deliverables into repeatable, governed agentic systems used daily by our Client Services team—supporting everything from keyword research and technical audits to ad copy development, reporting, and insight generation. This is an individual contributor (IC) role with high ownership and visibility. You will partner closely with strategists, analysts, and account teams, but you will not be expected to manage direct reports. Along with a competitive salary (salary range: $82,500 - $95,000) and benefits, you’ll work with a team that values ownership, innovation, and practical AI adoption that improves real outcomes. Duties & Responsibilities: * Build autonomous and human-in-the-loop agents in Microsoft Copilot Studio to automate repetitive, high-volume marketing operations work (keyword research, technical audits, metadata, content optimization support, ad copy variants, pacing/monitoring, reporting). * Design reusable, goal-oriented prompt frameworks and prompt libraries that enforce brand voice, SEO best practices, and output consistency. * Connect agents to data sources and marketing platforms (e.g., Google Ads, Meta Ads Manager, GA4, Search Console, SEO tooling) using APIs and approved connectors. * Map current agency workflows end-to-end, identify manual bottlenecks, and replace steps with agentic automation to increase speed, quality, and scalability. * Operationalize Sosemo’s internal IP by converting playbooks, templates, and training materials into structured agent instructions, guardrails, and checklists. * Implement governance: QA workflows, approval checkpoints, logging/monitoring, and clear escalation paths for edge cases and brand-risk scenarios. * Partner with Client Services to gather requirements, maintain a prioritized build backlog, and measure impact (time saved, error reduction, output quality, delivery speed). * Enable adoption through training sessions, internal documentation/playbooks, and ongoing iteration based on user feedback and performance. What You’ll Build (First 90 Days): * Audit 5–10 core Client Services workflows and identify the highest-ROI automation opportunities across SEO and paid media operations. * Ship an initial set of production-ready Copilot Studio agents (e.g., keyword clustering + brief drafting, technical audit triage, weekly performance reporting + insight generation). * Stand up lightweight governance you own: QA checklists, approval paths, and a shared prompt/agent library so outputs are consistent and brand-safe. * Integrate at least one agent workflow directly with a marketing platform (Google Ads and/or Meta) or a reporting data source. Qualifications * 4-year college degree in marketing, computer science, information systems, or a related field (or equivalent practical experience). * Expert-level capability in Microsoft Copilot Studio (building, testing, deploying, and iterating agents). * Experience with no-code/low-code automation (e.g., Microsoft Power Platform, Zapier, Make) and comfort working with APIs/webhooks. * Working knowledge of SEO workflows and deliverables (keyword research, technical audits, on-page optimization, content support); paid media experience (Google Ads and/or Meta) strongly preferred. * Strong prompt engineering skills for structured outputs (analysis, QA, brief generation, reporting narratives) with an emphasis on repeatability and quality. * Ability to translate business requirements into technical workflows, test cases, and production-ready agent behavior. * Clear communication skills—able to train teammates, write documentation, and influence adoption across a service organization. * Nice to have: prior agency experience; experience integrating automations directly into ad platforms or analytics/reporting stacks. Additional Information Interview Process: As part of the interview process, shortlisted candidates will complete a practical build exercise: develop an AI agent based on basic requirements provided by the hiring team. We’re looking for strong build judgment, workflow design, and output quality—not just a demo. Additional Information: Candidates must be legally authorized to work in the U.S.; visa sponsorship is not available. Our office is located at 26 Broadway, NYC, with access to common areas, a podcast studio, and stocked snacks and coffee. Please submit a cover letter with your resume to be considered for this position.

Job DescriptionAbout Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins., • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with., • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas., • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change., • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. Lantern is transforming how members access specialty care — and as we scale, the systems, data, and technology that power our marketing engine must scale with us. As Senior Manager of Marketing Operations & MarTech, you will own the infrastructure, processes, and tools that enable Lantern's marketing and growth teams to operate with speed, precision, and accountability. This is a foundational role that sits at the intersection of technology, data, and strategy — one that directly enables both our internal marketing team and our client-facing growth functions to reach the right members with the right message at the right time. Leading a team of marketing operations and technology professionals, you will be responsible for building and managing Lantern's MarTech stack, driving operational excellence across campaign execution, and establishing the analytics frameworks that connect marketing activity to member activation and business outcomes. You will serve as a key cross-functional partner to Marketing, Member Growth, Product, Engineering, Analytics, and Client Success — ensuring that every team has the tools, data, and processes they need to perform at their best. This is an opportunity to build something meaningful at a mission-driven company that is redefining access to specialty care for millions of Americans. Location: Hybrid 3x a week (Dallas, NYC, Chicago or Vancouver) Responsibilities: • Own and evolve Lantern's MarTech stack — including marketing automation, CRM, CDP, analytics, and campaign management platforms — ensuring tools are integrated, well-governed, and fully leveraged, • Lead, mentor, and grow a team of 4+ marketing operations and technology professionals, setting clear priorities, fostering development, and building a high-performance culture, • Establish and oversee end-to-end campaign operations processes, from campaign build and QA to deployment, tracking, and reporting, across both internal marketing and client-facing member activation programs, • Define and maintain data standards, segmentation frameworks, and audience management practices that enable personalized, compliant, and scalable member communications, • Partner closely across the Member Growth and Client Success teams to support employer and health plan client launches, providing the operational backbone for member engagement programs, • Drive marketing data governance and compliance, ensuring all programs adhere to relevant regulations (HIPAA, CAN-SPAM, TCPA) and internal data policies, • Evaluate, procure, and manage relationships with MarTech vendors and agency partners, optimizing for performance, cost, and strategic fit, • Identify and eliminate operational bottlenecks across the marketing organization, building scalable workflows, playbooks, and documentation that improve team efficiency, • 7+ years of experience in marketing operations, marketing technology, or a related function, with at least 3 years in a team leadership role, • Proven experience managing and developing a team of direct reports across marketing ops, marketing automation, or MarTech disciplines, • Deep hands-on expertise with enterprise MarTech platforms — including marketing automation & CRM (e.g. Salesforce Marketing Cloud), as well as experience working with CDP platforms (eg. Data360, Segment, Highspot), • Demonstrated experience owning and optimizing performance marketing operations across multiple channels, including email, SMS, paid digital, direct mail, and digital, • Experience with member or customer data management, including segmentation, audience building, and CDP or data warehouse platforms, • Experience supporting both B2B (employer/health plan) and B2C (member-facing) marketing programs within the same organization, • Familiarity with healthcare navigation, specialty benefits, or Centers of Excellence program ecosystems, • Ability to architect and manage complex data integrations between MarTech, CRM, and product or engineering platforms, • Strong instincts for process design — able to identify inefficiencies, build scalable systems, and document workflows that a growing team can execute consistently, • A builder's mindset: comfortable operating in an environment where infrastructure is still maturing and the opportunity to create lasting impact is significant, • Executive presence and storytelling ability — capable of translating operational data and MarTech investments into clear business narratives for senior leadership and client stakeholders, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Short & Long Term Disability, • Life Insurance, • 401k with company match, • Paid Time Off, • Paid Parental Leave Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in customer support, CX operations, support ticket handling, knowledge base documentation, escalation workflows, and structured support process review. This role supports current and upcoming remote consulting opportunities focused on structured customer support review, ticket workflow analysis, knowledge base assessment, escalation routing, exception handling, and high-quality project execution. Selected professionals will apply their customer support expertise to review realistic support scenarios, evaluate policy and documentation requirements, prepare structured written outputs, and support accurate, evidence-based customer support workflow tasks. Key Responsibilities Professionals in this role may contribute to: Ticket Handling & Support Response Review • Review customer support scenarios involving Tier 1 tickets, known-answer workflows, knowledge base references, macro selection, and response quality, • Evaluate support responses against source materials, product documentation, rule sets, and defined customer support criteria, • Support structured review of ticket replies, support macros, response templates, and customer communication workflows, • Review support scenarios involving refunds, exceptions, account issues, policy-based decisions, escalation triggers, and approval or denial workflows, • Evaluate exception handling decisions against documented policies, eligibility requirements, escalation rules, and customer context, • Support structured review of escalation notes, decision logs, customer communication records, and support playbooks, • Review knowledge base articles, help center materials, internal support documentation, macros, and procedural content, • Evaluate support content against required sections, step accuracy, product logic, formatting standards, and documented workflows, • Support structured review of KB authoring, content maintenance, automation design, and QA processes Strong candidates may have: • 2+ years of experience in customer support, CX operations, support operations, technical support, help desk support, customer experience, or related roles, • Experience in B2B SaaS, marketplace, e-commerce, fintech, consumer apps, digital products, or other support-heavy environments, • Experience with one or more areas such as support ticket handling, macro design, automation workflows, escalation routing, refund or exception review, knowledge base authoring, CSAT analysis, or QA processes, • Familiarity with support platforms such as Zendesk, Intercom, Freshdesk, Front, Help Scout, Salesforce Service Cloud, HubSpot Service Hub, or similar systems, • Comfort reading and preparing support artifacts such as ticket responses, KB articles, macros, escalation notes, QA reviews, support playbooks, and customer communication records, • Strong written communication skills and ability to explain support decisions clearly, • A degree or professional background in communications, business administration, customer experience, information systems, service management, operations support, or a related field is helpful, • Experience with support QA, customer experience analytics, help center optimization, support automation, or support operations improvement, • Familiarity with CSAT, SLA tracking, escalation frameworks, refund policies, support macros, or internal support playbooks, • Experience preparing or reviewing ticket responses, KB articles, macros, escalation notes, QA scorecards, or customer communication templates, • Experience working with B2B SaaS, marketplace, e-commerce, subscription products, fintech, or digital service environments, • Apply customer support and CX operations expertise to structured remote project work, • Contribute to high-quality ticket workflow review, knowledge base assessment, escalation analysis, and support documentation, • Work on flexible, project-based assignments aligned with your professional background, • Use your customer support judgment in a focused, detail-oriented consulting environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $45–$65 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy:

Job Description Springer Publishing is a leading healthcare education and exam prep company, committed to advancing people, ideas, and careers in nursing, advanced practice nursing, social work, behavioral and health sciences. We are seeking a highly motivated, detail-oriented, and technologically proficient Digital Coordinator to support the administration and product operations of our digital learning platforms. Job Purpose The Digital Coordinator plays a critical role in the Digital Solutions team, ensuring a high-quality, responsive, and seamless user experience across Springer Publishing’s digital learning platforms and mobile applications. This role serves as a frontline owner of the user experience, responsible for actively managing discussion boards, triaging and resolving customer feedback, and ensuring timely and accurate responses to users. In parallel, the Digital Coordinator supports core product operations, including course builds, quality assurance (QA), and maintenance. This is a hands-on, execution-focused role requiring daily interaction with users and direct ownership of platform workflows. The ideal candidate is highly detail-oriented, technically adept, and intensely customer-focused, with strong problem-solving skills and the ability to manage competing priorities in a fast-paced environment. Duties and Responsibilities User Experience and Feedback Management: • Monitor discussion boards and user interactions across learning platforms daily, ensuring timely responses, escalation of issues as needed, and removal or reporting of inappropriate content., • Respond to user inquiries with accuracy, clarity, and professionalism, • Intake, triage, and track customer feedback using ticketing/workflow tools, ensuring timely routing and resolution., • Identify trends and recurring issues in user feedback and communicate actionable insights to internal teams., • Execute user acceptance testing and ongoing QA processes to identify content, functionality, and user-experience issues., • Validate course builds, assessments, and learning assets to ensure accuracy, completeness, and consistency., • Document, track, and support resolution of defects in coordination with Product and Content Operations., • Partner with Product, Content Operations, Technology, and Customer Support to resolve issues and support product releases., • Ensure clear communication and handoffs across teams for feedback, defects, and updates., • User inquiries and discussion board activity are managed promptly, accurately, and consistently., • Customer feedback is effectively tracked, triaged, and resolved without gaps or delays., • Course builds and updates are completed with a high degree of accuracy and minimal QA issues., • Defects and issues are clearly documented and progressed through resolution in tracking systems., • Bachelor’s degree preferred, • 2–4 years of experience in digital product operations, learning platforms, customer support, or publishing workflows, • Demonstrated experience supporting user interactions on digital platforms (e.g., forums, LMS environments, or SaaS platforms), • Experience using ticketing/workflow management systems to track, prioritize, and resolve issues, • Experience leveraging AI tools (e.g., generative AI assistants or workflow automation tools) to support day-to-day work, with an understanding of their appropriate use and limitations, • Strong technical proficiency with digital platforms, learning management systems, and content management systems, • Strong problem-solving skills, with the ability to investigate issues and determine root cause, • Exceptional attention to detail, with the ability to identify inconsistencies or errors in complex or scientific content, • Excellent communication skills, with the ability to respond clearly and professionally to users, • Proven ability to collaborate effectively across cross-functional teams Location: Hybrid (Princeton office and remote) About Springer Publishing Company: At Springer Publishing, our culture is focused on our customers and our communities, while empowering our employees to learn, grow, and deliver. When you join Springer Publishing, you’re joining a company that values career growth, collaboration, innovation, and diversity and inclusion. Bring your experiences, your perspectives, and your passion, and join us on our mission to support customers from education to career. Named one of the fastest growing independent publishers in the United States by Publishers Weekly, we continue to grow our product portfolio in nursing, public health, healthcare administration, social work, counseling, and medicine. Join us and grow your career at Springer Publishing!

Job DescriptionAbout Lantern Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. About You: • You use LOGIC in your decision making and understand that progress is critical to making change. You focus on the execution of your content while balancing a fast-paced environment and you take the time to celebrate both the small & big wins., • INCLUSION is a core tenant of your personal beliefs. A diverse and inclusive environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with., • You have the GRIT, drive and ambition to tackle big problems. Big problems require big ideas and a team that supports new ideas., • You care deeply for your customers are driven to keep HUMANITY in all decisions. Your customers aren't just the individuals using your product. They are the driving factor in your motivation to make a change., • Integrity guides you in life. Focusing on the TRUTH vs. giving people the answers they want to hear. If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process. Marketing Design Systems Lead Build and operationalize scalable, modular marketing design systems that reduce one-off creative work, increase production velocity, and empower our organization with tools and templates that drive enterprise brand consistency across all customer-facing channels. This role owns the infrastructure layer of marketing creative. Location: Hybrid | Dallas, TX, USA | Open to Hybrid in NY, DC and Vancouver This role is: • Marketing systems architecture, • Conversion-informed creative systemization, • Proactive creative operations infrastructure, • Production scalability leadership, • Product design systems, • Pure brand concepting, • Reactive templatization 1. Direct Mail Systems Create and maintain modular direct mail systems that support scalable production. • Standardize postcard, self-mailer, letter, and insert formats, • Define locked layout zones (headline, proof, CTA, compliance) and discuss variable opportunities, • Build print-ready master files with bleed and production specs, • Establish vendor handoff standards, • Reduce custom layout creation to exception-only scenarios 2. Sales Enablement Systems Develop a PowerPoint master system that supports enterprise growth. • Component-based slide architecture, • Modular data visualization system, • Case study kit templates, • One-pager template kits, • Eliminate custom deck builds unless strategic 3. Landing Page Component Library In partnership with demand generation and events teams: • Build reusable conversion-optimized components, • Define layout rules and mobile-first guardrails, • Create documentation enabling this team to self-assemble pages, • Maintain alignment with performance data 4. Social Creative System • Standardized paid and organic templates, • Repeatable ad variants, • Grid, typography, and motion systems and guardrails 5. Email Systems (Collaborative Ownership) Work closely with internal teams to: • Modularize ESP-native block systems (headers, content, CTAs, footers, legal variants), • Define archetype templates (promo, nurture, newsletter, announcement), • Create QA and performance checklist for campaigns, • Reduce one-off builds and drive scalability and performance optimization 6. Design System Governance & Creative Operations • Maintain centralized Figma libraries and token governance, • Implement and own version control and release documentation, • Sunset outdated templates, • Provide internal training and enablement for template usage, • Conduct quality assurance on freelance and vendor outputs, • Familiarity with creative automation platforms (e.g., Bynder, Canva Enterprise, Aprimo, Figma variables & Dev Mode, templating engines, variable data merge tools), • Advanced Figma systems architecture (tokens, variants, auto layout, scalable libraries, file governance), • Strong grasp of CTA hierarchy and conversion psychology, • Advanced Adobe InDesign for print systems, • Fluency in direct mail production standards (bleeds, folds, USPS requirements, variable data), • Deep understanding of ESP-native design constraints and modular block systems, • Working knowledge of HTML/CSS structure, • Designing and operationalizing scalable marketing systems across multiple channels, • Socialize these systems to gain adoption and drive scaling success, • Translating conversion strategy into modular creative frameworks, • Building enterprise-ready template ecosystems (email, direct mail, social media, landing pages, sales enablement decks and one pagers), • Reducing custom production work through system architecture, • Influencing stakeholders to adopt structured creative processes, • Medical Insurance, • Dental Insurance, • Vision Insurance, • Short & Long Term Disability, • Life Insurance, • 401k with company match, • Paid Time Off, • Paid Parental Leave #LI-MM1 #LifeAtLantern Lantern does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Job DescriptionAbout NationMind LLC: NationMind LLC is a technology consulting firm focused on Technical Engineering, software development, technicians, QA testing and services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Project/Program Manager to join our growing team. Project/Program Manager Location: New York City (onsite) Duration: 6 Months Required All 4 Certifications(Active) PMP Agile CSM ITIL Foundation Description The Technology Program Manager Consultant position will be instrumental in leading in the execution and delivery of large-scale complex, cross-domain technology initiatives within the Enterprise Strategy & Architecture (ESA) division. The ideal candidate brings a combination of strong technical understanding, disciplined program governance, and the ability to operate effectively within a complex, public sector environment. This role blends strategic oversight and program management expertise that will work closely with architecture teams across Enterprise Architecture, Cloud, Platform, Data & AI, Application, and Network domains, as well as key IT functions including Capital Projects, Operational Technology, Infrastructure & Operations, Product, and Cybersecurity. A major focus of the role is developing, expanding, and maintaining an executive dashboards and performance metrics profile that provide visibility into employee bandwidth, resource allocation, and project health. The Manager synthesizes complex data into actionable insights and executive summaries that inform leadership decisions, drive operational efficiency, and support long-term strategic planning. The position ensures cohesive delivery across interconnected technology domains and alignment between technology solutions and business objectives. Key Responsibilities Collaborate with senior leadership including CTO, DCTOs offices, Directors, and program stakeholders across a highly matrixed organizational structure. Develop high-quality executive Power BI dashboards scorecards, and performance metrics to support leadership oversight, resource planning, and operational decision making. Build, refine, and present executive level presentations summarizing program status, risks, financials, and strategic impacts. Prepare detailed metrics and analysis of dashboard and formulate into executive summary and concise detail. Track KPIs and present progress to executive leadership. Ensure solutions align with architecture standards. Conduct capacity planning and resource forecasting analysis. Identify system inefficiencies and outline reengineering efforts. Communicate effectively with all stakeholders. Coordinate with enterprise architecture, product divisions, infrastructure teams, cybersecurity, and operational departments to ensure program alignment with IT standards. Assist in the development of the ESAs strategic technology roadmap. Identify and assist to mitigate risks. Drive continuous improvement and innovation across systems. Assist to highlight team priorities and resource supply/demand. Address workload and performance issues. Escalate unresolved issues appropriately. Perform other duties as assigned. Proven expertise across Cloud, Data & AI, Network, Applications, and Enterprise Architecture. Advanced proficiency in Microsoft Office Suite (Teams, Planner, Visio, Word, Excel, Access, PowerPoint, SharePoint). Power BI experience includes dashboard creation, KPI design, and data analysis. Hands on experience with Jira and ServiceNow for project tracking and portfolio reporting. Exceptional communication skills with ability to deliver executive-level insights.

Job DescriptionAbout NationMind LLC: NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Portfolio Manager to join our growing team. Role: Portfolio Manager Location: New York City Duration: 6+ Months Minimum Qualifications • Bachelors degree in engineering, Architecture, Construction Management, Project Management, or a related field., • A minimum of five (5) years experience in progressively more responsible positions in the development and delivery of Architectural/Engineering projects., • Demonstrated experience managing a variety of capital projects that involve significant design and construction elements, including the monitoring and reporting of cost forecasts against budgets and the management of project schedules.

Job DescriptionAbout NationMind LLC: NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Project Manager for Managed Print Services to join our growing team. Job Title: Project Manager Managed Print Services Tenure- 12 months Role: Hybrid (4 days onsite and 1 day WFH) Experience 10+ years The Project Manager for Managed Print Services (MPS) will oversee printer deployment projects, coordinate installations and refresh rollouts, and ensure smooth delivery of print services across the organization. This role will manage and monitor service tickets, review backlog items, and work closely with users, vendors, and internal teams to resolve issues in a timely manner. The position requires hands-on experience with Managed Print Services, strong operational knowledge, and the ability to drive continuous service improvements. Proficiency in Power BI for reporting and performance tracking, as well as ServiceNow for ticket and workflow management, is essential. Strong communication, organization, and stakeholder management skills are critical for success in this role. Experience and understanding of Networks (WAN, LAN, Wireless, etc.), IPT, Mobility, and other shared technical service areas is also required. Key Responsibilities Manage end-to-end printer deployment, replacement, and refresh projects. Coordinate with business users, vendors, and technical teams for printer installations and support. Monitor ServiceNow ticket queues and ensure timely resolution of incidents and requests. Review and reduce backlog items through prioritization and follow-up. Develop Power BI dashboards and reports to track service performance, SLA metrics, and project progress. Identify opportunities for process improvement and cost savings within print services. Maintain asset inventory, device lifecycle planning, and deployment schedules. Partner with Network, IPT, Mobility, and other shared service teams to support printer connectivity and integrations. Troubleshoot printer-related connectivity issues involving LAN, WAN, wireless, and mobile printing environments. Escalate recurring issues and coordinate corrective actions with vendors or support teams. Provide regular status updates to management and stakeholders. Ensure customer satisfaction through proactive communication and service delivery excellence. Required Skills & Experience Category Skill Name Required Experience Areas of Expertise Project Management Yes 3+ Years Areas of Expertise Project Scheduling Yes 3+ Years Software Skills MS Project Yes 46 Years Technical Skills Project Planning Yes 6+ Years Areas of Expertise Managed Print Services (MPS) Yes 3+ Years Software Skills Power BI Yes 3+ Years Software Skills ServiceNow Yes 3+ Years Technical Skills Printer Deployment / Rollouts Yes 3+ Years Technical Skills Ticket Management / Backlog Review Yes 3+ Years Technical Skills Network Knowledge (WAN, LAN, Wireless) Yes 3+ Years Technical Skills IPT / Mobility Support Yes 2+ Years Areas of Expertise Vendor Coordination / Stakeholder Management Yes 3+ Years Additional Skills and Information: Areas of Expertise Project Scheduling 3+ Years Software Skills MS Project 46 Years Areas of Expertise Managed Print Services (MPS) 3+ Years Technical Skills Printer Deployment / Rollouts 3+ Years Technical Skills Ticket Management / Backlog Review 3+ Years Technical Skills Network Knowledge (WAN, LAN, Wireless) 3+ Years Technical Skills IPT / Mobility Support 2+ Years Areas of Expertise Vendor Coordination / Stakeholder Management 3+ Years

Job Description Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: • Fortune Change the World (2024), • CNBC Disruptor 50 List (2022, 2023, 2024), • Fortune Best Workplaces for Millennials (2024), • Fortune Best Workplaces in Health Care (2024), • TIME 100 Most Influential Companies (2023), • Fast Company Most Innovative Companies (2020, 2023), • Built In Best Places to Work (2023), • Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024), • Great Place to Work certified (2020, 2021, 2022, 2023, 2024), • Fast Company Best Workplaces for Innovators (2022) The ideal candidate has prior experience in consulting, investment banking, private equity, or a high-growth tech company and thrives in environments that require intellectual rigor, curiosity, and executional excellence. You'll dive into complex problems, build frameworks from scratch, and get your hands dirty wherever the business needs it most. As a Revenue Operations Manager/Senior Manager at Maven, you will: Own pipeline and bookings analytics • Analyze pipeline health, bookings performance, and funnel conversion across segments — identify opportunities to refine data quality and drive higher bookings outcomes, • Build and maintain attribution models, stage definitions, and reporting frameworks that give Sales and Finance a clear, real-time view of GTM performance, • Own the integration of AI into Maven's reporting frameworks to improve forecast accuracy and speed of insight delivery; leverage automation to shift from reactive reporting to proactive identification of risk, upside, and strategic opportunities for Sales and Finance leadership, • Define how revenue data should be structured and governed in Salesforce — own the logic that flows downstream into revenue reporting, customer success, and client operations, • Ensure data integrity across the GTM stack; partner with data engineering and strategic finance to build and maintain QA processes that catch issues before they hit reporting, • Design and manage Maven's commission plans across Sales and Marketing — build plans that align incentives with company priorities and drive the right outcomes, • Own the models that calculate payouts; build a system that is organized, auditable, and scalable as the team grows, • Levera AI to automate commission calculations, flag anomalies, and reduce manual reconciliation, freeing capacity for higher-order plan design and strategic compensation analysis, • 4–6 years of experience in management consulting, investment banking, private equity, or strategic finance at a high-growth company, • Exceptional analytical and quantitative skills; proven ability to structure ambiguous problems and synthesize complex data into clear recommendations, • Strong communicator — able to distill technical analyses into compelling insights for senior stakeholders, • Advanced proficiency in Excel / Google Sheets and SQL; experience with Salesforce and BI tools (Looker, Tableau) strongly preferred, • Working familiarity with AI and automation tools in a GTM or analytical context to accelerate analysis, surface insights, or streamline workflows; a demonstrated curiosity about how emerging AI capabilities apply to revenue strategy and operations, • Self-motivated with a bias for action; comfortable operating in dynamic, fast-moving environments and getting into the details when needed, • Experience in healthcare, benefits, or subscription-based business models, • Familiarity with sales compensation design and commission management tools, • Experience with attribution modeling in multi-touch B2B sales environments The base salary range for this role is $166,000-$190,000 per year. You will also be entitled to equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: • Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics., • Whole-self care through wellness partnerships, • Hybrid work, in office meals, and work together days, • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+), • Annual professional development stipend and access to a personal career coach through Maven for Mavens Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g ). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: . For general and additional inquiries, please contact us at .

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in marketing strategy, campaign execution, content marketing, product marketing, demand generation, lifecycle marketing, and structured marketing workflow review. This role supports current and upcoming remote consulting opportunities focused on structured marketing review, campaign workflow analysis, content planning, product marketing documentation, lifecycle messaging, and high-quality project execution. Selected professionals will apply their marketing expertise to review realistic marketing scenarios, evaluate campaign requirements, prepare structured written outputs, and support accurate, evidence-based marketing workflow tasks. Key Responsibilities Professionals in this role may contribute to: Campaign Execution & Content Planning • Review marketing scenarios involving SEO content briefs, campaign structures, landing page requirements, UTM naming conventions, email sequences, and publishing rules, • Evaluate campaign materials against defined structural specs, trigger logic, merge-field rules, naming standards, and documented requirements, • Support structured review of content briefs, editorial calendars, campaign plans, lifecycle flows, and marketing execution documentation, • Review product marketing scenarios involving positioning documents, battlecards, launch materials, case studies, competitive analysis, and structured messaging frameworks, • Evaluate product claims, case study details, positioning statements, and competitive fields against source materials and defined criteria, • Support structured review of JTBD-style frameworks, launch documentation, buyer messaging, feature narratives, and competitive materials, • Review lifecycle marketing scenarios involving nurture flows, email sequences, segmentation rules, campaign triggers, and platform-based execution requirements, • Evaluate demand generation materials against campaign goals, audience logic, content requirements, and performance tracking needs, • Support structured review of marketing artifacts such as landing pages, nurture flows, campaign briefs, positioning docs, case studies, and product claims Strong candidates may have: • 3+ years of experience in content marketing, product marketing, demand generation, lifecycle marketing, brand marketing, social marketing, marketing operations, or related marketing roles, • Experience with one or more areas such as SEO, content strategy, campaign execution, lifecycle email, product positioning, battlecards, launch planning, case studies, demand generation, brand messaging, or social campaigns, • Familiarity with tools such as HubSpot, Marketo, Iterable, Customer.io, Mailchimp, Google Analytics, Search Console, Semrush, Ahrefs, Notion, Airtable, Asana, or similar marketing systems, • Comfort reading and preparing marketing artifacts such as campaign briefs, landing pages, nurture flows, email sequences, positioning docs, case studies, battlecards, editorial calendars, and keyword research documents, • Strong written communication skills and ability to explain marketing decisions clearly, • A degree or professional background in marketing, communications, business administration, journalism, media, public relations, digital marketing, or a related field is helpful, • Experience with SEO content briefs, keyword research, editorial calendars, UTM conventions, lifecycle flows, email automation, or campaign QA, • Familiarity with product marketing frameworks, JTBD, battlecards, launch planning, case study development, or positioning documentation, • Experience preparing or reviewing campaign briefs, landing pages, nurture flows, positioning docs, case studies, keyword lists, or product claims, • Familiarity with marketing analytics, attribution basics, segmentation, campaign reporting, or marketing platform workflows, • Apply marketing strategy and campaign execution expertise to structured remote project work, • Contribute to high-quality campaign review, content planning, product marketing analysis, and lifecycle workflow documentation, • Work on flexible, project-based assignments aligned with your professional background, • Use your marketing judgment in a focused, detail-oriented consulting environment, • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $60–$90 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: .

Job Description Forward Deployed Engineer (AI Agent Deployments) Level: New Grad to Mid-Level Location: New York City + Travel (primarily domestic, ~30–50%) About Our Client Our client builds autonomous AI agents that automate real operational workflows in home-based care. They work directly inside the systems teams already use (including EMR environments), deploying agents that reduce manual coordination and unlock measurable business outcomes quickly. The Role Our client is hiring a Forward Deployed Engineer (FDE)—a high-impact, customer-facing engineering role. You'll show up at a customer site, learn how their operation works fast, deploy an AI agent that transforms the workflow, and then come back and ship the product improvements you discovered in the field. Every enterprise deployment starts with an FDE. You're the reason customers move from a pilot to a six-figure rollout. What You'll Do • Travel to customer sites and deploy AI agents end-to-end—from integration to go-live, • Build browser-based automations against EMR systems (including cases with limited or no public APIs), • Shadow schedulers, intake coordinators, and office staff to map real workflows and constraints, • Translate field observations into product improvements and ship quickly (high-velocity execution is expected), • Present results to customer leadership and support expansion conversations post-pilot, • Strong software engineering fundamentals—you can build and ship production systems, • Comfort with ambiguity—you'll often be the only engineer onsite figuring things out in real time, • Bias toward action—you'd rather ship a useful solution today than a perfect one next month, • Willingness to travel (~30–50% domestic travel), • Genuine curiosity about operations and healthcare workflows—you like learning how work actually gets done, • Experience with browser automation, scraping, or reverse-engineering web applications, • Familiarity with workflow automation, integrations, or customer-facing engineering roles (FDE, Solutions Engineer, Sales Engineer, Implementation Engineer), • High ownership + real-world impact—your work directly determines customer success, • Fast feedback loops: deploy → measure → improve → ship, • Unique blend of engineering + field work + product intuition, • Strong growth trajectory for engineers who want to become technical leads, product-minded builders, or future founders

Job DescriptionAbout NationMind LLC: NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Senior IT Manager -ServiceNow to join our growing team. Senior IT Manager -ServiceNow Must have at least 7-9 yrs of experience Local candidates- 2 Broadway NYC 100% Remote 12 Months Project Work hours: 37.50 This position will manage and execute all aspects of the ServiceNow modernization technology projects in any one of the following specialties: planning, executing, and delivering ServiceNow implementation and enhancement projects within scope, timeline, and budget. This role ensures alignment with business objectives, manages stakeholder expectations, and drives successful adoption of ServiceNow solutions across the Organisation. Qualified candidates should possess a Bachelor's Degree in a related discipline, eight years' experience in the appropriate specialties and a minimum of two years' experience as a project manager (PMP is desirable). Experience should include a sound understanding of technical issues and outstanding planning (experience in preparation of project plans a must), scheduling, implementation, and evaluation skills. Excellent ability to communicate verbally and in writing with the user community and the technical staff is essential. Project Management: Collaborate with teams on end-to-end ServiceNow projects, including planning, scheduling, resource allocation, and risk management. Develop and maintain project plans, timelines, and status reports in partnership with the ServiceNow team and ensure projects meet quality standards and comply with Organisation's policies. Stakeholder Engagement: Collaborate with business units, IT teams, and external vendors to gather requirements and define project scope. Communicate project progress, risks, and issues to stakeholders and leadership. ServiceNow Expertise: Knowledge of the ServiceNow Platform and modules (PSDS, ITSM, ITOM, CRM, HRSD, CMDB) and ensure from the organisation's side that ServiceNow consultants adherence to ServiceNow best practices and governance standards setup for with the Organisation's Teams. Key Competencies: Strategic thinking and problem-solving, ability to manage multiple priorities in a fast-paced environment, and strong analytical and organizational skills.

The AI Automation QA Manager will oversee automation quality assurance processes for AI systems, develop and manage testing strategies, and ensure software aligns with business requirements. Proficiency in Automation Testing, developing QA methodologies, and creating test automation scripts. We are

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