Patient Service Coordinator (Bilingual)
27 days ago
New York
Job DescriptionBenefits: • 401(k), • Company parties, • Dental insurance, • Free uniforms, • Health insurance, • Paid time off, • Parental leave Responsibilities Patient Communication & Support • Answer incoming phone calls, take accurate messages, and direct calls appropriately., • Respond to inquiries from patients, vendors, insurance companies, and healthcare providers., • Provide patients with information regarding appointments, procedures, and treatment plans., • Assist patients in navigating the healthcare system and resolving concerns with empathy and professionalism.Patient Registration & Scheduling, • Request and obtain medical records for new patients., • Scan and upload medical records and insurance cards into the electronic health record system., • Register new patients in Aria and Practice Fusion., • Schedule and confirm appointments for consultations, simulations, procedures, treatments, and follow-up visits., • Coordinate imaging appointments and request necessary authorizations., • Notify patients of appointment details (date, time, and location)., • Request and track CDs of imaging studies., • Verify patient insurance coverage on a regular basis, particularly for patients undergoing treatment.Administrative Support, • Fax consult letters, follow-up notes, and summaries to referring physicians., • Prepare and send medical records to other providers or entities upon receipt of a signed release of information., • Support general office functions, including data entry, filing, and record maintenance.Qualifications, • Education: High School Diploma or equivalent required., • Experience: 2+ years of medical office experience, preferably in a specialty clinic or hospital-based department., • Language Skills: Bilingual Russian or Spanish preferred., • Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with Electronic Health Records (EHR), especially Aria and Practice Fusion, preferred. Strong computer and typing skills required., • Communication Skills: Excellent verbal and written communication skills, with strong interpersonal and customer service abilities., • Organizational Skills: Highly organized, detail-oriented, able to effectively prioritize tasks and manage multiple deadlines., • Customer Service: Demonstrated ability to remain calm, professional, and effective in high-stress situations., • Teamwork: Capable of working independently and collaboratively in a fast-paced clinical setting.