Customer Success Executive (100% Remote in preferred locations)
hace 2 días
New Rochelle
\na { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}\n a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} Customer Success Executive I\n Remote (U.S.) \n Preferred Locations: Vermont, New Hampshire, Massachusetts, Upstate New York, and Southern Maine \n Travel: Up to 30% About the Opportunity\n Our client is seeking a strategic and relationship-driven Customer Success Executive to manage a portfolio of complex, high-value accounts. This role is ideal for someone who excels at building trusted partnerships with executive stakeholders, driving customer retention and growth, and serving as a strategic advisor to clients. \n The successful candidate will own customer relationships from both a strategic and operational perspective, helping organizations maximize value, achieve business objectives, and realize measurable outcomes. This individual will regularly engage with senior leaders and executive decision-makers, making executive presence and stakeholder management critical to success. \n This position is particularly well-suited for candidates with experience supporting Healthcare SaaS, HealthTech, GovTech, or public sector customers, and those who understand how to navigate complex organizational structures, long-term partnerships, and outcome-driven customer success strategies. Key ResponsibilitiesStrategic Account Management & Executive Relationship Building\n\n • Own a portfolio of strategic, high-value customer accounts with a focus on retention, growth, and long-term partnership development.\n, • Establish and maintain strong relationships with stakeholders across all levels of client organizations, including executive leadership.\n, • Serve as a trusted advisor, aligning customer objectives with strategic success plans and business outcomes.\n, • Lead executive business reviews, strategic planning discussions, and ongoing stakeholder engagement efforts.\n, • Drive account retention and renewal strategies while identifying opportunities for expansion and increased customer value.\nCustomer Success & Value Realization\n\n, • Develop and execute success plans aligned to customer goals, operational priorities, and financial objectives.\n, • Translate customer challenges and business needs into actionable recommendations and scalable solutions.\n, • Analyze adoption, utilization, and outcome data to demonstrate ROI and inform strategic conversations.\n, • Deliver compelling presentations and business reviews that connect platform value to measurable customer outcomes.\n, • Identify risks early and proactively develop mitigation strategies to support customer health and retention.\nCross-Functional Leadership\n\n, • Partner closely with Product, Operations, Marketing, Support, and other internal teams to drive successful customer outcomes.\n, • Advocate for customer needs and provide strategic feedback that influences product development and service improvements.\n, • Navigate complex customer environments and solve cross-functional challenges with minimal oversight.\n, • Align internal and external stakeholders around shared objectives and long-term success plans.\nTeam Contribution & Mentorship\n\n, • Contribute to customer success best practices, process improvements, and strategic initiatives.\n, • Support onboarding and mentoring efforts for junior team members.\n, • Share knowledge and insights that strengthen team performance and customer outcomes.\nQualificationsRequired Experience\n\n, • 5+ years of Customer Success, Account Management, Strategic Partnerships, Enterprise SaaS, or related client-facing experience.\n, • Proven success managing complex customer relationships and high-value accounts.\n, • Experience leading executive-level conversations and influencing senior stakeholders.\n, • Demonstrated track record of driving customer retention, renewals, and account growth.\n, • Strong business acumen, strategic thinking, and consultative problem-solving skills.\nPreferred Experience\n\n, • Experience supporting Healthcare SaaS, Health Technology, Government, Public Sector, Human Services, or Community-Based Organization customers.\n, • Experience working within highly regulated environments and managing complex stakeholder groups.\n, • Background in strategic account planning, value realization, and executive relationship management.\n, • Experience presenting to C-suite executives and leading executive business reviews.\nSkills\n\n, • Exceptional relationship-building and communication skills.\n, • Strong executive presence and ability to influence stakeholders at all levels.\n, • Data-driven approach to customer success and value realization.\n, • Ability to manage multiple priorities and navigate ambiguity in a fast-paced environment.\n, • Strong cross-functional collaboration and problem-solving capabilities.\nWork Environment\n\n, • Fully remote within the United States.\n, • Strong preference for candidates located in Vermont, New Hampshire, Massachusetts, Upstate New York, or Southern Maine.\n, • Up to 30% travel may be required.\n\n