South Ozone Park
Job DescriptionBenefits: • Bonus based on performance, • Company car, • Employee discounts, • Free uniforms, • Opportunity for advancement Drivo Rent A Car is a leading player in the car rental industry, we are committed to delivering top-notch service to our customers while fostering a supportive and inclusive work environment for our employees. Be part of a supportive and collaborative work culture where your contributions are valued and recognized. Why Choose Drivo Rent A Car? Exciting Opportunities: Enjoy competitive compensation, opportunities for advancement within the company. Positive Work Environment Training and Development: Access ongoing training and development programs to enhance your skills and excel in your role. Position Overview The Area Manager is responsible for overseeing the day-to-day operations, profitability, and growth of multiple rental locations. The Area Manager will be responsible for driving operational excellence, maximizing profitability, ensuring superior customer service, and developing high-performing teams at each branch. This role requires strong leadership, strategic planning, and hands-on management to meet performance targets and support growth initiatives. Key Responsibilities: Operational Leadership • Oversee and manage daily operations across assigned rental branches., • Ensure locations meet company standards for cleanliness, vehicle quality, and customer service., • Monitor fleet availability, utilization, and maintenance schedules to maximize revenue., • Implement operational policies and ensure all staff adhere to safety, legal, and company guidelines.Financial & Business Performance, • Achieve revenue, profit, and growth targets for assigned locations., • Analyze financial reports, KPIs, and market trends to optimize pricing and fleet allocation., • Control expenses through efficient budgeting and resource management., • Identify new business opportunities, partnerships, and expansion possibilities.Team Management, • Recruit, train, and develop branch managers and staff., • Set performance goals, conduct reviews, and implement incentive programs., • Foster a culture of accountability, teamwork, and high performance., • Resolve escalated customer issues and operational challenges.Customer Experience, • Ensure all locations consistently deliver excellent customer service., • Monitor customer satisfaction scores, NPS (Net Promoter Score), and online reviews., • Implement strategies to increase repeat business and customer loyalty.Compliance & Risk Management, • Ensure compliance with all local laws, insurance regulations, and company policies., • Oversee accident, damage, and claims processes., • Monitor and enforce proper vehicle inspection and documentation procedures. Qualifications & Skills: • Bachelor’s degree in Business Administration, Management, or related field (preferred)., • 5+ years of experience in car rental or similar operations, including multi-location management., • Proven leadership skills with the ability to manage diverse teams., • Strong understanding of fleet management, pricing strategies, and operational KPIs., • Excellent problem-solving, negotiation, and decision-making skills., • Proficiency in MS Office and rental management software., • Valid driver’s license and clean driving record. Compensation & Benefits • Base salary: $130,000 yearly (with quarterly and yearly performance-based bonuses up to $30,000), • Company vehicle with insurance coverage