Counter Sales Tech Lead
1 day ago
East Orange
Job Description Technical Sales & Customer Service • Act as the primary technical expert on the counter for plumbing, heating, HVAC, and boiler systems, • Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications, • Take orders over the counter, answer product questions, and manage customer payments, • Provide prompt, helpful, and professional service to every customer Troubleshooting • Diagnose and troubleshoot plumbing, heating, HVAC, and boiler problems brought in by contractors and homeowners, • Interpret fault codes, error messages, and system symptoms across a variety of manufacturers, • Guide customers clearly and patiently through troubleshooting steps, including non-professionals, • Apply safety knowledge and know when to refer work to a licensed professional Leadership & Team Development • Mentor and support junior counter sales associates in developing product knowledge and customer service skills, • Stay current on new products, manufacturer updates, and industry codes; share knowledge with the team, • Collaborate with the General Manager on inventory needs and customer product feedback, • Assist with receiving and organizing inventory as needed Requirements Qualifications • 5+ years of experience in plumbing, heating, HVAC, or a related trade (field or counter experience accepted), • Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and pipe materials (copper, PVC, PEX, CPVC, cast iron), • Comprehensive knowledge of hot water and steam boiler systems, components, and controls, • Working knowledge of HVAC systems including forced air furnaces, central A/C, heat pumps, and mini-split systems, • Proven troubleshooting skills across plumbing, heating, HVAC, and boiler systems, • Strong communication skills; ability to explain technical concepts clearly to any audience, • Reliable, dependable, and team-oriented with a strong work ethic, • Comfortable using point-of-sale and inventory management software, • Must be able to keep up with a fast-paced workload Preferred • Prior counter sales or wholesale distribution experience, • Leadership or mentoring experience, • Trade license or certification (plumbing, HVAC, or related), • Familiarity with hydronic heating systems including radiant floor and baseboard applications Work Environment & Physical Requirements • On-site position at our East Orange, NJ store location, • Fast-paced retail and wholesale environment with a community feel, • Frequent standing, walking, and customer interaction throughout the shift, • Ability to lift and carry up to 50 pounds occasionally, • Overtime required; schedule may vary based on business needs Benefits • Competitive salary of $28–$38/hour based on experience, • Robust health benefits, • Vision insurance, • Dental insurance, • Paid vacation and sick time, • 401k program, • Growth and leadership opportunities, • Training available, • Company SWAG!, • Annual holiday party, • Free snacks available for employees!