New York
Job Description ABOUT BATHHOUSE Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service. We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us. JOB DESCRIPTION Bathhouse is seeking a thoughtful and experienced Shift Manager to help oversee the operations of the facility. This role supports multiple departments — including guest services, amenities, therapies, restaurant, and housekeeping — ensuring everything runs smoothly and consistently throughout the shift. The Shift Manager leads and supports the team on the floor, upholds service standards, and helps create a positive experience for both guests and employees while supporting the General Manager with overall business goals. RESPONSIBILITIES • Oversee daily floor operations across all departments to ensure smooth, safe, and efficient service flow., • Be a visible leader on the floor — support the team, jump in where needed, and resolve issues in real time., • Ensure service standards are consistently met and that every guest has a warm, seamless experience., • Open and/or close the facility, including cash handling, walk-throughs, checklists, and reporting., • Support department leads with scheduling, labor management, and break coverage to stay within targets., • Monitor cleanliness, safety, and maintenance needs; escalate and follow up on issues promptly., • Handle guest questions, feedback, and complaints with professionalism and care — turn moments of friction into recovery opportunities., • Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD), • Coach team members during shifts — provide real-time feedback, guidance, and encouragement., • Help onboard and train new hires, reinforcing culture, systems, and expectations., • Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams., • Partner with the GM to execute promotions, special events, and operational initiatives., • Prepare and submit end-of-shift notes, incident logs, and updates so the next team is set up for success., • 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership., • Experience supervising teams during active shifts (opening, closing, floor management, or similar)., • Strong people leadership skills — able to motivate, support, and hold teams accountable., • Calm under pressure, with excellent problem-solving and decision-making skills., • Comfortable being highly visible on the floor and jumping in wherever needed., • Proven ability to handle guest issues with empathy, composure, and follow-through., • Familiarity with scheduling, basic labor management, and daily reporting preferred., • Comfortable using POS systems, scheduling tools, and basic Google/Office tools., • Organized and detail-oriented, with the ability to manage multiple priorities at once., • Commitment to cleanliness, safety, and operational standards., • Able to work evenings, weekends, and holidays as needed., • Salary: $60,000–$65,000/year., • Medical, Vision, and Dental insurance available for full-time employees., • Complimentary unlimited admission to Bathhouse., • 50% discount on services, retail products, and restaurant offerings.