Operations Manager
hace 9 días
New York
Job DescriptionRole Overview Walkup Studio is hiring a Operations Manager to architect, run, and continuously improve the systems that power our work—strategy, content production, talent/influencer programs, and client service. You'll be the operational heartbeat across resourcing, finance ops, legal/contract workflows, and delivery—ensuring our teams ship excellent work on time, and on scope. What You'll Do Operational Leadership * Build agency operating systems: planning cycles, weekly business rhythm, dashboards, and post-mortems. * Translate strategy into resourced, calendarized plans; pressure-test scopes, timings, and budgets before we commit. * Run capacity management and staffing across strategy, creative, production, community, and paid support. Finance & Commercials * Partner with Founders on forecasting, margin targets, and monthly close hygiene (accruals, WIP, COGS, revenue pacing). * Improve quoting/scoping templates; track burn vs. budget; flag risk early and drive change orders. * Oversee invoicing cadence, collections follow-up, and vendor payments; standardize POs and cost controls. Process & Tooling * Evaluate and implement tooling for project management, asset routing, approvals, and reporting; drive adoption and SOPs. * Standardize briefing, content calendars, QA, and delivery workflows across platforms (IG/TikTok/YouTube/Pinterest, etc.). * Continuously optimize: identify bottlenecks, measure cycle times, and roll out process improvements. Legal, Talent & Compliance * Operationalize SOWs/MSAs, NDAs, and talent/influencer agreements; maintain version control and clause libraries. * Ensure usage rights, licensing windows, whitelisting/boosting permissions, and FTC disclosure compliance. * Manage vendor onboarding (COIs/W-9s), risk checks, and insurance requirements for productions and events. Client & Team Operations * Establish a consistent client operating cadence (QBRs, status, reporting) and coach teams on accountability. * Build a vendor/talent bench; negotiate rates and SLAs. * Hire, mentor, and performance-manage Operations/PM staff; nurture a culture of clarity, speed, and ownership. What You'll Bring * 2-4 years in operations/project management at a marketing, social, or creative agency (multi-client environment). * Proven track record running complex content/talent programs and production calendars with measurable results. * Strong financial literacy: revenue recognition, margin management, forecasting, and cost controls. * Fluency in SOWs, scopes, change orders, and usage/rights mechanics (organic, paid, whitelisting, renewals). * Data-driven and systems-minded with excellent written comms and stakeholder management. * Tech expertise (or equivalents): Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e-signature, DAM. Nice to Have * Experience with influencer EMV/measurement, social listening, and analytics dashboards. * Production experience and event coverage workflows.