Customer Service Representative (Order Processing Specialist)
hace 8 días
Fresno
Job Description Vie-Del is a major producer of concentrates from grapes and other fruits, brandy, spirits, and wines. We are currently seeking talented candidates to join the Vie-Del Family. We offer a competitive salary and excellent benefits package in an employee-friendly and rewarding environment. SUMMARY: The Order Processing Specialist under limited supervision from the Lead Customer Service Manager will plan, organize, and direct the activities required to receive, schedule, coordinate, and process customer orders for products via phone, email, or direct contact by performing the following duties. DUTIES: 1. Cover Customer Service Department phone lines to write phone orders, answer customer inquiries, record complaints and sell additional products that may meet customers' needs, 2. Edit orders received by fax, mail or email for product name, price, nomenclature, terms, conditions and link to any agreement with any existing contracts. Compared to previous orders shipped to that particular customer, 3. Input order onto the Telephone Order Pad and enter data into the computer., 4. Submit shipping instructions, release empty rail cars and file claims with the railroad online, 5. Keep appropriate personnel, including the company President, advised of customer orders, complaints, product requests and other relevant information, via computer reports, memos and verbal contact, when necessary, 6. Keep customer advised of shipping date, anticipated delays, and any additional information needed by customer., 7. Plan and direct the activity involved in the movement of inbound and outbound freight, 8. Negotiate and receive freight quotes and ensure timely delivery and receipt of goods, 9. Approve incoming freight bills and all UPS and Fed-Ex charges for customers and/or employees, 12. Prepare sales invoice computing price and shipping charge, prepare additional forms required by customer, such as Certificates of Analysis (COA) or Country of Origin and email all required documentation to customer, 13. Receive and research customer complaints, 16. Maintain files of order documentation, invoices, freight rates, correspondence, etc., 17. Compile statistics and prepare various reports as directed by management, 18. Verify carrier has current Certificates of Insurance on record naming Vie-Del Company as additional insured, 19. Perform all other duties associated with Customer Service, 20. Log shipments off customer contracts, 21. Prepare daily and weekly inventory, daily shipping schedules. ADDITIONAL DUTIES: 1. Perform other duties which may be assigned by the President., 2. The company reserves the right at any time, with or without notice, to change this job description, reassign or transfer the employee to another position, or alter or assign additional job responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Requires excellent verbal and written communication skills, as well as excellent organizational skills. Ability to type and enter on a personal computer, 10-key by touch. Experience with Windows, Microsoft Word, and Excel is preferred. Powered by JazzHR M9xzkE0B41