Director of US Residences - UHNW Family
19 hours ago
New York
Director of US Residences - UHNW Family Work directly with the principals, their families, and guests, and serves as their key-point-of-contact in anticipation and execution of their personal service needs and real-time requests. The DOR ensures that the homes are meticulously maintained, all is in proper working order, and logistical operations are running smoothly. House management responsibilities include a daily survey of the home and interiors of all dwellings and maintenance of established interior cleaning schedules, updating Principals & Guest Preference Logs, Household Manuals, and Inventories, ensuring the household and property staff are well-coached in those protocols. This role is a collaborative and hands-on position and will work closely with the principals’ assistants, estate concierge, kitchen personnel, nannies, drivers, housekeeping services, tech services, and security teams to coordinate and execute all home, travel, and office logistics. The ideal candidate has high attention to detail, is structured and organized, and will have experience providing hands-on personal service in a fully staffed, significantly sized home with others to anticipate and be responsive to the family’s needs. This position will report directly to the principals ESSENTIAL DUTIES AND RESPONSIBILITIES Service Responsibilities - Anticipate and execute all the principals’ real-time requests, including: • Personal and Concierge Services – Provide top-tier service to families and guests and support their activities. Oversee guest arrivals/departures, including special requests, food, laundry, sightseeing, bookings, Greeting of principals, guests and visitors, answering telephone, and taking messages, general mail and correspondence, liaise with hospitality concierge for mail and shipping., • Food and Beverage - Formal and semi-formal table setting/daily meal /tabletop set-up, meal service (formal & informal), and bartending services for family and guests. Constant collaboration with Chefs/Assistants to meet the family’s changing daily calendar., • Wardrobe & Personal Items - Create and maintain accurate inventories, ensure proper closet organization, and provide skillful packing and unpacking services. Efficiently coordinate the dispatch and receipt of the principals’ clothing and personal items before arriving at their travel destination and/or to other residences., • Gifting - oversee all gifting, wrapping and stock items when necessary and ensure gifts are distributed also to other residences., • Travel Logistics - Assist in implementing logistics for travel, including packing luggage tracking, meal service, and special requests., • Seasonal Moves – Coordinate moves to other properties and ensure easy transitions between residences for both family and guests., • Technical Support - Oversee home meeting set-up, track subscriptions online accounts, collaborate with assistants and tech team members to troubleshoot, and ensure all house functions are in working order including appliances, AV/IT equipment, and systems., • Event Logistics - Assistant in organizing and executing dinner parties and larger events., • Oversee food and beverage, table setting/service, décor, flowers, rentals. Coordinate additional staff and vendors as required. Supervise set-up and ensure the event's timelines are supported, including temperature, lighting, music, talent/guest speakers, etc. House Manager Responsibilities - Core areas of focus include: • Daily Survey – Conduct a daily walkthrough of the home and the interiors of all dwellings to ensure that each residence has a consistent feel and that the team is aware of the Principals’ preferences and daily schedules. Ensure that homes are meticulously prepared, in working order, and ready in advance of the principals’ arrival., • Housekeeping & Laundry - Collaborate with Estate Manager and Housekeeping to develop and maintain an interior cleaning schedule for regular and deep cleaning for all properties. Assist the housekeepers with specialty cleaning, general tidying, laundry requirements or household projects as required., • Documenting Standards - Create and maintain a Preference Log for Principals and Guests and, in conjunction with the household management team, create and maintain current household manuals., • Stocking & Inventory Control - Ensure that each residence is stocked with the principals’ desired toiletries, personal items, cleaning products, etc. Oversee inventory of household items, personal products, office supplies, linen closets, and storage areas and ensure all inventories are organized and current., • Traffic Control - Advice team on upcoming household activities, including events, guests, and timing of activities so that house operations can run as smoothly as possible. Supervise trades and contractors in liaison with Estate Manager, • Purchases - Oversee all purchases necessary for the front of the house including all household products, furnishings, front of the house necessities, and seasonal/holiday décor, or any per Principals’ requests., • Guidance - Guide, train, and supervise other household staff to maintain the standards of the residence and ensure that principals preferences are always adhered to. Ensure all household protocols are followed., • Collectibles - Care for fine art, antiques, fine wine, cigars, and silver., • Pet and Child Care - Liaise and organize with family assistants, nannies and estate concierge daily activities regarding child and pet care., • Sports Inventory - Maintain all inventories and maintenance of various sporting and personal equipment. Execute special projects assigned by the Household management team. QUALIFICATIONS Education & Experience • A bachelor’s degree and a minimum of five years of relevant experience or equivalent education and experience providing concierge service within a high-service, action - oriented private household environment with high accountability levels and proven experience supporting other household staff, including housekeepers, personal organizers, and other vendors., • Experience in maintaining a private employer’s confidentiality, safety, security, and privacy., • Tech-savvy: complete comfort with all standard Mac computers and internet skills, including email; apps; calendaring programs; Microsoft Office suite (Word & Excel); project management/messaging tools; various online portals for scheduling; quick learner of new apps., • Must have experience supporting complex travel, hospitality, event, and entertaining requirements., • Must have a US Passport and the flexibility to travel nationally and internationally as required. ADDITIONAL INFORMATION -Work location: This is a live-out position based in Wyoming, Los Angeles, NY or DC. With travel required. -Compensation: $275k-350k DOE + full benefits, relocation, and annual bonus You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting ___. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.