Store Director
24 hours ago
New York
STORE DIRECTOR, LUXURY HOME RETAIL STORE LOCATION: NEW YORK, MIDTOWN EAST POSITION SUMMARY The Store Director is the key leader responsible for overseeing daily operations, driving revenue growth, and fostering a culture of teamwork and excellence in a dynamic multi-story retail & showroom experience. This role involves strategic planning, team leadership, client relationship management, and ensuring the store aligns with brand standards to achieve sales targets and profitability. KEY RESPONSIBILITIES • Develop and implement new and diverse sales strategies to drive revenue and nurture, • profitable relationships with clients, • Lead and inspire a team of sales associates and support staff through training, performance evaluations and professional development, • Oversee store operations, including inventory management, visual merchandising, floor layouts, and compliance with health, safety, and operational standards, • Cultivate exceptional client experiences by building long-term relationships, personalizing services, and implementing new loyalty programs to enhance repeat engagement, • Monitor KPIs such as sales metrics, customer feedback,operational efficiency; prepare reports and recommend improvements, • Oversee and support an Events & Experience specialist to manage ongoing events and space rentals at the store; an Arts specialist with good network of potential customers for our art pieces; and a CRM specialist for client acquisition and retention improvements, • Collaborate with corporate team on marketing initiatives, product assortments, and store events and space rentals for external corporate or private events, • Manage budgets and resource allocation to ensure financial health while supporting growth opportunities like popups or events, • Stay informed on industry trends in luxury home retail, including digital integration, to innovate and grow QUALIFICATIONS • 5-10+ years of progressive experience in luxury retail, with at least 3-5 years in a leadership role such as Store Manager or Director, ideally in home goods, furniture, or lifestyle brands, • Proven track record of driving sales growth and achieving KPIs in a competitive city, • Strong interpersonal and communication skills, with the ability to build relationships at all levels, including high-net-worth clients, • Knowledge of luxury home retail trends, visual merchandising, and operational retail systems, • Ability to manage and grow business areas such as interiors, art and hospitality; and, • oversee a strong events business, • Entrepreneurial mindset with excellent problem-solving, analytical, and decision-making abilities, • Availability for flexible hours, including weekends and evenings, as required in retail