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Job Description Planet Honda, the #1 Honda Dealer in NJ, is looking for motivated and enthusiastic individuals to join our Business Development Center (BDC) team to help drive sales and enhance our customer experience. We are committed to providing everyone with quality vehicles, service, and exceptional customer satisfaction. Job Description: As an Call Center Representative, you will be responsible for generating appointments and building relationships with potential customers through phone, text, and email. Our BDC team plays a crucial role in ensuring our customers have a positive experience from their first point of contact with our dealership. Key Responsibilities: • Respond promptly to customer inquiries via phone, email, and chat, • Schedule appointments for customers to meet with our sales team, • Follow up with previous customers to maintain relationships and encourage repeat business, • Maintain an accurate database of customer information and all interactions, • Provide exceptional customer service by addressing customer concerns and questions, • Collaborate with the sales and service departments to ensure a seamless customer experience, • Achieve consistent weekly and monthly performance targets Requirements: • High school diploma or equivalent, • Previous experience in a customer service or sales role, • Excellent communication and interpersonal skills, • Strong organizational skills and attention to detail, • Ability to work in a fast-paced environment and handle multiple tasks simultaneously, • Must be able to work on Monday – Saturday (day off during the week and Sundays), • Positive attitude and a team player We Offer: • Medical/Dental/Vision Plan, • 401k, • Employee Assistance Program, • Proven Sales & Product Training, • Opportunities for Advancement, • Dealership Gym, • Employee Purchase Program, • Dealership Café, • Base salary with performance-based bonuses, • Paid time off and holidays, • Opportunities for career advancement and professional development, • Employee discounts on vehicles, parts, and services

Job Description Since our founding in 2012, Lotlinx has consistently pioneered advancements in the automotive landscape. We specialize in empowering automobile dealers and manufacturers by providing cutting-edge data and technology, delivering a distinct market advantage for every single vehicle transaction. Today, we stand as the foremost automotive AI and machine learning powered technology, excelling in digital marketing, risk management, and strategic inventory management. Lotlinx provides employees with a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off, and career development opportunities. Lotlinx is experiencing tremendous growth and has an exciting opportunity for a Regional Director. Role Details The Regional Director plays a pivotal role in driving the success and market penetration of Lotlinx products within their designated region. They will oversee sales operations and strategy within a specific geographic area. They will develop and execute sales plans to drive revenue growth, managing a team of Market Managers, nurturing relationships with clients and partners in the automotive sector. They analyze market dynamics, identify opportunities for expanding the adoption of Lotlinx products, and ensure that sales targets are achieved or exceeded. Additionally, they collaborate with internal teams to align sales efforts with the unique needs of clients and contribute to the development of long-term business strategies. Key Responsibilities • Develop and implement regional strategies that align with the organization's overall objectives. This involves setting goals, targets, and performance metrics for the region., • Manage and provide leadership to a team of Market Managers within the region. This may include hiring, training, and performance evaluations., • Ensure the efficient and effective operation of all business activities within the region, including sales, marketing, finance, and customer service., • Create and manage budgets for the region, monitor financial performance, and make adjustments as needed to achieve financial targets., • Identify growth opportunities within the region and develop strategies to expand the organization's presence. This may involve market analysis, competitor research, and partnership development., • Maintain and enhance relationships with key customers, clients, and partners within the region., • Provide regular reports and updates to senior management on the region's performance, challenges, and opportunities., • Identify and mitigate potential risks within the region, including financial, operational, and legal risks., • Set performance targets and standards for the region, regularly assess progress, and implement necessary improvements., • Address and resolve conflicts, issues, and disputes that may arise within the region., • Master's degree in business administration (MBA) or a related field, or equivalent years of experience in a similar role., • 5+ years of recent experience in the automotive industry., • 3+ years leading and managing high-performing teams., • Effective communication, both verbal and written, • The ability to analyze data and make informed decisions, • Creative problem-solving, • A strong understanding of financial principles and budget management, • The ability to adapt to changing market conditions and organizational priorities Base salary starting at $130,000, plus a generous commission package. Benefits: Comprehensive benefits package including medical, dental, and vision coverage, along with a 401(k) matching program. Lotlinx is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Lotlinx is not currently able to offer sponsorship for employment visa status. Lotlinx is headquartered in Peterborough, NH and has locations in Holmdel NJ, Manitoba, Ontario and British Columbia, Canada in addition to a large team spanning from the US to Canada. Our success relies heavily on our customers but also our dedicated talent that continuously moves our platform forward. We value our employees, their abilities and seek to foster an open, cooperative, dynamic environment where the team and company alike can thrive.

Job DescriptionDescription: Technical Support Technician WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team. *Please note that your daily duties can change upon the Call Center Managers request to meet business needs. Requirements: The position responsibilities include, but are not limited to the following: · Answer telephone calls and or e-mails from customers. Collect appropriate information from customer regarding questions or problems and open Tickets in Ticketing System. · Use SQL server programming to diagnose and solve customer issues · Coordinate with development with strategies to resolve software issues · Use active troubleshooting to resolve hardware or software issues within specified time frames. Document action take, escalate call if necessary · Contact customers to follow up on outstanding issues. Assist with resolution · Coordinate return of merchandise in need of repair, if needed. · Assist with documentation regarding bugs, new products or new solutions. · Other duties as assigned by manager · Advises upper management on product development issues arising from product problems identified through technical support calls with customers. · Develops and implements plans to acclimate existing customer base and introduce new accounts. · Escalate customers expressing a high level of dissatisfaction and work with escalated team.

Job DescriptionDescription: Software Support Technician - Entry Level Iselin New Jersey Software Support Technician- Entry Level WHO WE ARE: Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is rapidly expanding. The main headquarters are located in Staten Island, New York, as well as additional satellite offices in Georgia, Oklahoma, Texas and California. Celerant's staff consists of several departments including Marketing, Sales, Development, Quality Assurance Testing, Hardware, Implementation and Training, and Technical Support. For more information, visit us at . The ideal Technical Support candidate should be detailed orientated, possess the ability to work effectively with co-workers and end users, and exhibit outstanding customer service skills. RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus. Requirements: RESPONSIBILITIES: • Answer phone calls and email inquiries from users and provide technical support/guidance to resolve issues., • Log all incidents into the department call tracking system as per departmental standards., • Assist in the creation of knowledge base articles as they pertain to the present and future environment, • Work on unresolved issues from evening and weekend shifts., • Escalate any possible wide spread issues to the Technical Support Manager as identified by e.g., high volume of calls pertaining to a similar issue, etc., • Support Implementation/Training Team with any customer issues. SKILL REQUIREMENTS: • BA or equivalent degree in Computer Science, Information Technology, or related field. • Basic SQL knowledge preferred., • Relational database experience is a plus.

Job DescriptionDescription: About Us: Approved Fire Protection Co. is New Jersey's oldest family-owned, full-service fire protection and safety equipment company. Our services include fire extinguishers, alarm systems, suppression systems, SCBA, gas detection, carbon dioxide, oxygen, sprinkler systems, and so much more. Approved Fire Protection’s mission is to supply life safety products and service to the industrial, commercial, pharmaceutical, and municipal companies in New Jersey and near surrounding areas. Job Summary: We are seeking a highly organized and detail-oriented Administrative Manager to oversee and coordinate the administrative operations of our fire protection company. The ideal candidate will play a critical role in supporting daily office functions, ensuring compliance with industry standards and regulations, and managing documentation to support field and technical staff. Benefits: · Medical · HSA · Dental · Vision · 401k with company contribution · Aflac · Life Insurance · Long term disability · Profit Sharing · PTO Requirements: Essential Duties and Responsibilities: • Coordinate between the Sales and Service departments to ensure smooth communication and workflow., • Act as the central liaison between Sales and Service teams to ensure clear communication and smooth workflow., • Coordinate service requests, and customer requirements, ensuring accurate information is shared across departments., • Provide support to Sales by confirming service availability, project timelines, and preparing customer updates., • Monitor service progress, proactively addressing delays or conflicts and communicating solutions to stakeholders., • Maintain professional communication with customers to relay scheduling updates and service confirmations., • Overseeing collections, • Monitor accounts receivable and follow up on overdue invoices to ensure timely collection of payments., • Collaborate with accounting and management to resolve billing discrepancies and escalate delinquent accounts., • Bachelor’s degree in business administration, Management, or related field (or equivalent experience)., • 3–5 years of administrative or office management experience, preferably in the fire protection, construction, or mechanical services industry., • Strong knowledge of compliance and documentation practices related to fire safety standards., • Capable of multi-tasking with team and inter-departmental., • Proficiency in Microsoft Office Suite, accounting software (e.g., QuickBooks), and industry-specific CRM platforms., • Excellent leadership, organizational, and communication skills., • Ability to handle confidential information with integrity., • Experience with fire protection services (sprinkler systems, alarms, extinguishers, inspections), • Familiarity with NFPA codes and other relevant fire safety standards, • Strategic planning and organizational skills., • Problem-solving and decision-making abilities., • Strong attention to detail and analytical skills., • Ability to manage multiple projects simultaneously., • Office-based role with occasional visits to field sites or client locations. Occasional offsite meetings., • Standard working hours with occasional overtime during peak periods or project deadlines., • Fast-paced office environment. If all the above resonates with your experience and skill set, apply to join our team. We provide ample opportunities for professional development to our team members through ongoing in-house training, as well as encouraging team members to attend certification programs. We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled Approved Fire Protection is deeply committed to a policy of equal employment opportunity for all its job applicants and employees. We seek to employ qualified persons in all job classifications and to administer all personnel actions affecting our employees without discrimination on the basis of race, color, religion, sex, pregnancy, age, national origin, sexual orientation, gender identity, political ideology, ancestry, or genetic information. Individuals with a disability, disabled and other protected veterans and any other characteristic protected by applicable law will be given the fullest consideration for employment in positions for which they are qualified. We also are committed to making reasonable accommodation for qualified individuals with a disability as well as abiding by any and all state and local laws, which in addition to the above prohibit discrimination in any form.

Job Description Uncover new business opportunities for contracted work for residential and commercial jobs. We're looking for motivated individuals to join our team in sales offering an 8% commission on jobs after training. Leveraging communication skills to uncover the best opportunities to help prospected clients. Company DescriptionResidential and commercial roofing and siding contracting company.Residential and commercial roofing and siding contracting company.

Job DescriptionBenefits: • Hiring bonus, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Develop and maintain customer relationships to drive retention and growth., • Conduct policy reviews and provide recommendations to customers., • Oversee the resolution of complex customer issues., • Use your knowledge of our insurance products to recommend, explain and sell policies to both cold and warm leads.QUALIFICATIONS:, • Experience in insurance sales or account management preferred., • Leadership and interpersonal skills., • Proven track record of meeting sales targets., • Willingness to engage in sales conversations.

Job Description About Blue Foundry Bank This is the Bank Where Things are Made. Blue Foundry is a bank where businesses are shaped, plans are formed, ideas are refined, solutions are built, and stuff gets done. Blue Foundry is revolutionary, bold, resourceful, roll-up-your-sleeves committed, smart, creative, and fun. A Bank of movers, shakers, and makers…We are a Bank that Gets Things Done. At Blue Foundry Bank we invest in the well-being of our most prized asset…our employees! We provide a robust array of programs and benefits to help employees advance their careers and enhance the quality of their lives. Our experiential learning and development program ensures employees are on track to grow their career as of day one. Position Summary The Branch Relationship Manager directly manages and oversees one or more branches and is accountable for sales activities, customer experience, operational integrity, branch efficiency, and employee management and development within the branch. This position is responsible for developing long-lasting relationships with consumer and business customers as well as being accountable for customer satisfaction, deepening customer relationships, consumer and business acquisition, retention, and deposit growth objectives to identify and support the needs of our customers growth objectives. In this role you will be responsible for one or more branches within reasonable distance of each other, with a book of business of $75MM or more and totaling five employees or more. The rate of pay is the minimum amount offered for this position. Blue Foundry Bank will compensate employees in a fair and equitable manner, taking into consideration education, skills, current and relevant experience, among other factors. This position is eligible for incentive pay based on achievement of company and/or individual goals. In addition, our comprehensive compensation package includes: medical, dental, and vision coverage; life insurance, short- and long-term disability insurance; 401(k)/Roth with company match up to 5%; paid time off, and 11 paid holidays; employee referral bonus; and educational reimbursement. Primary Responsibilities Manages Business Development, Customer Experience, Operational and Sales Activities • Dedicate 70% of the time to Business Development and Deposit Acquisition, and 30% to managing their assigned branch(s), • Builds new and expands existing customer relationships through a consultative approach that requires visiting customers to understand their business needs with an expected outcome of growing the deposit base of the branches, increasing product utilization and revenue within the market., • Accountable for meeting branch goals through effective pipeline management and use of effective customer profiling., • Works closely with staff to role model and lead branch team to foster a relationship centric service and sales culture., • Manages and enhances client relationships through coaching and mentoring staff., • Mentors staff in: Business Development, Cold Calling, Prospecting, and Lead Generation., • Directs a proactive approach to customer satisfaction and customer retention. Listens to and fully understands the internal and external customer's needs., • Manages the escalation of customer service problems and/or requests as appropriate, proactively seeks answers and/or provides solutions and follows-up to ensure customer needs have been met., • Leads monthly branch team meetings to discuss updates and industry trends and changes as daily huddles., • Communicates, reinforces, and monitors team behavioral standards., • Ensures follow-up activities are employed to maximize closing business. Create an environment conducive to developing long lasting relationships with customers, business owners, and internal partners • Maximize customer satisfaction by delivering “5 Star Customer Service”., • Represent the bank through active involvement in a local community organization., • Host regularly scheduled events that include but are not limited to Bank at Work, Financial Literacy, and Product and Service Seminars., • Engage customers to deepen relationships, gauge customer satisfaction., • Have expert understanding of Bank’s consumer and business products and services., • Understand and listen to our customers and deliver appropriate consumer and business solutions. Responsible for team development and branch management, as well as overseeing the operations of the branch to maximize efficiency • Oversees the overall operational effectiveness of the branch., • Has expert knowledge of Bank’s policy and procedures. Regularly communicates changes to branch staff and ensures staff understands and adheres to same., • Supervises all related training, Human Resource and Employee Relation issues., • Oversees the ABMs in ensuring operational functions of the branch are met including cash control, auditing, and compliance requirements., • Opens accounts in a platform environment., • Compliance with all Bank Secrecy Act Regulations; Customer Identification Program and know your customer requirements., • Oversees that the staff ensures the branch is opened and closed in compliance with procedures., • Scheduling of branch personnel to ensure adequate staffing for maximum customer service and daily operational functions., • Ensure the timely and accurate completion of various monthly audits, certifications, proofs, reconciliations, and other duties as assigned in accordance with policy., • Provide factual and well documented employee performance appraisals., • Strong knowledge and understanding of Human Resource policies as put forth by the Bank., • Ability to perform all duties for all positions within the branch as necessary., • Assist in other areas of the bank/branch as assigned. Position Requirements • High school diploma or equivalent required. College degree preferred.., • 5 years of retail banking experience required, • Extensive knowledge of retail banking regulations and retail branch operations, • Demonstrates effective sales/service behaviors, • Must be mobile to meet the needs of the business, working flexible hours in various branch locations, • May be required to work extended hours, including weekends, • Strong leadership skills, • Ability to speak to others with poise and confidence, • Ability explain procedures, both written and verbal All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, LGBTQ, national origin, disability or protected veteran status.

Job DescriptionSalary: starting at $21.00 Ani Ramen is hiring aShift Lead for our Cranford location! Montclair Hospitality Group (MHG), founded in 2014, is a global hospitality company focused on curating the worlds leading dining concepts, restaurant brands and critically acclaimed culinary experiences. MHG currently boasts popular restaurant brands includingAni Ramen House,pastaRAMEN, and Fatto Con Amore(by James Beard nominatedChef Robbie Felice). New restaurant concepts in the works include collaborations with some of the worlds most renowned chefs including a new global dining concept with famedIron Chef Masaharu Morimotoand MM Management LLC. Working to disrupt the food and beverage industry, the MHG team creates high-touch brand experiences that are rooted in service and design to transport guests on a unique culinary journey and to places both familiar and extraordinary. MHG currently operates in New York, New Jersey, Miami and plans for expansion with new concepts in California, Las Vegas, Nevada and other exciting upcoming cities. For more information visit:. The shift lead position is an extension of our management team responsible for day-to-day operation of the store. The potential candidate will be able to supervise and manage other employees in their role ensuring all company policies and procedures are being held to expectations and guest experience is delivered based on companys brand standards. Responsibilities: * Operational Excellence: • Complete operational excellence checklist during your shifts and review with GM for calibration and follow ups., • Identify opportunities during walk-through and assign task to staff to follow up and correct opportunities during each shift., • Monitor and manage day-to-day operations to ensure adherence to standards and guidelines. * Guest Experience: • Uphold the restaurant's reputation for delivering outstanding service and a refined dining experience., • Engage with guests to ensure their needs are met and provide personalized service, addressing any concerns promptly and professionally., • Ensure the team maintains a welcoming and hospitable atmosphere, reflecting the restaurant's brand and values. * Team Leadership: • Lead and motivate a diverse team of restaurant staff, including servers, runners, bussers, hosts/hostesses, bartenders, and kitchen staff., • Conduct training sessions and provide ongoing coaching to enhance staff performance and maintain a high level of service., • Foster a positive and collaborative work environment that encourages teamwork and professional growth. * Financial Management: • Understand daily sales and labor goal and make sure staffing plans and execution is set to meet set goals through pre-shifts and other incentives and decision making throughout the shifts. * Health and Safety Compliance: • Ensure strict adherence to health, safety, and sanitation regulations, maintaining a clean and hygienic environment., • Collaborate with the team to implement and uphold COVID-19 safety protocols and guidelines. * Reporting and Communication: • Generate reports on operational performance, financial metrics, and guest feedback for review by the General Manager and Regional Manager. * Review and approve timecards daily to ensure accuracy and correct any violations. Process payroll accurately and on time. * All communication from home office is acknowledged and communicated to the team. All company roll-outs are planned and executed to standard. Training validation is completed and submitted on time. * Manages time appropriately to accomplish all tasks. Works well under pressure, has a good understanding of strategic planning and problem solving. * Monitors all repair and maintenance issues and makes it a high priority to resolve. * Understands and executes all new and ongoing marketing promotions. * Review and manage all reservation platforms to maximize the sales opportunities and protect the guest experience. * Work with General manager and the regional team to address any roadblocks and opportunities within the store. * Requirements: • Minimum of 1 year of progressive experience in comparable restaurants as a manager/supervisor., • Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, staff, and management., • Strong understanding of restaurant operations, including food and beverage, service standards, and industry trends., • Detail-oriented with a passion for maintaining the highest levels of quality and professionalism., • Must be Serve Safe certified., • Must be able to work a flexible schedule to include days, nights, weekends, and holidays. We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. • Inclusive of minority and disadvantaged groups, • LGBTQ+ friendly workplace Job Types: Full-time Benefits: • Employee discount, • Flexible schedule, • Referral program, • Medical, Dental, 401K Physical setting: • Casual dining restaurant Schedule: • Day shift, • Monday to Friday, • Night shift, • Weekend availability Experience: • Restaurant: 2 years (Preferred), • Customer service: 2 years (Preferred)

Job Description Job Description: Director of Sales Job Type : Full Time ( Senior Leadership) Schedule : Various Report to : Vice President Of Sales Location: City Night-Life Entertainment Corp The Director of Sales at City Night-Life Entertainment Corp is a senior leadership role responsible for developing and executing the company’s overall sales strategy across all club locations and entertainment venues. This position plays a critical role in driving revenue through private event bookings, VIP experiences, table reservations, sponsorships, and corporate partnerships. The ideal candidate is results-driven, highly organized, and experienced in nightlife, hospitality, or entertainment sales environments. Key Responsibilities: • Develop and implement strategic sales plans to achieve revenue targets for all club locations, • Oversee and manage the sales team, including hiring, training, setting goals, and performance evaluations, • Build and maintain relationships with high-value clients, corporate accounts, and event planners, • Lead efforts to sell VIP packages, bottle service, private events, group bookings, and sponsored promotions, • Collaborate with the marketing team on promotional campaigns, digital strategy, and brand partnerships, • Identify new business opportunities and build partnerships that align with the brand’s target audience, • Monitor sales performance metrics, prepare reports, and present findings to executive leadership, • Maintain an updated sales pipeline using CRM tools, ensuring accurate tracking of leads and conversions, • Represent the company at industry events, trade shows, and networking functions, • Minimum 5 years of experience in sales management, preferably in nightlife, hospitality, or entertainment sectors, • Proven track record of meeting or exceeding revenue targets and leading high-performing sales teams, • Excellent communication, negotiation, and interpersonal skills, • Strong understanding of nightlife trends, VIP hospitality, event sales, and client relationship management, • Proficient in using CRM software, POS systems, and Microsoft Office Suite, • Ability to work evenings, weekends, and holidays as needed based on client and event schedules, • Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Job Description Job Title: Director, Regional Success Team: Regional Success Location: Hybrid in Chicago (IL), and Newark (NJ) Employment Type: Full-time Start Date: ASAP About Braven Braven is a national nonprofit that prepares promising college students to secure a strong first opportunity after college graduation through a career-accelerating program. We partner with higher education and employer partners to offer a life-changing experience that begins with a semester-long course for college students, followed by support that lasts through graduation. Together, our ambition is to help rebuild the middle class and revitalize the American Dream. To learn more, take a look at Braven’s Jobs Report. About the Role To achieve its goal of serving 80,000–100,000 Fellows over the next decade, Braven is hiring a Director, Regional Success, who will design and deliver strategic learning and enablement experiences that empower regional team members to succeed in their work with Fellows and partners. This role leads work across central and regional workstreams that impact the entire organization, ensuring that all deliverables and outcomes are standalone outputs that directly deliver to organizational goals. Reporting to the Senior Director of Regional Success, you will have strategic ownership of Braven’s Regional Success enablement program—equipping diverse regional roles, from Executive Directors to Operations Coordinators, with the tools, insights, and skills to excel. Your scope will include designing best-in-class hiring resources, leading comprehensive onboarding, serving as a Learning Management System administrator, defining and tracking enablement program KPIs, and delivering end-to-end training experiences that align with every stage of the course delivery journey. As part of the Regional Success team, you will play a critical role in Braven’s internal service engine: a function dedicated to removing barriers, codifying best practices, and fostering the conditions necessary for regions to operate with excellence. By codifying and amplifying effective practices across sites, you will enable Braven to scale impact nationally while remaining responsive to local needs. This role is on the Regional Success team and reports directly to the Senior Director, Regional Success. What You’ll Do Learning Strategy & Enablement (35%) • Engage leaders in bidirectional consultation: communicate your strategic vision for enablement while soliciting their input and recommendations, ensuring that learning plans are both aligned to Braven’s organizational goals and responsive to staff development needs., • Skillfully set strategy for projects or initiatives and lead projects or initiatives from end-to-end, overseeing the design, development, and execution of the comprehensive Learning and Design (L&D)experience for all regional roles., • Conduct initial and ongoing needs assessments and skills gap analyses to recommend targeted interventions., • Responsible for identifying improvements in and meaningfully influencing strategic direction for targeted implementation support for new regions during critical start-up and launch phases to ensure program fidelity and team readiness., • Create critical new processes and blended learning programs (workshops, eLearning, on-demand resources, simulations, assessments) for: 1) Annual all-regions Bootcamp, 2) Async fundamental courses, 3) End-to-end training arcs to support individual roles, 4) Regional Business Unit role alignment, job descriptions, and goal codification., • Maintain high-quality hiring and recruitment materials for regional roles to ensure consistent messaging and attract top talent. Maintain up-to-date staffing plans and role-specific playbooks that outline responsibilities, workflows, and best practices to guide regional team execution and support consistent program delivery., • Create ad hoc material as necessary to support New Sites / Regions, • Co-manage and maintain the Regional Success Resource Library in Confluence to ensure teams have access to timely, high-quality support content that interlocks with AI support bots., • Partner with subject matter experts across the organization to inform content creation, ensuring resources are timely, relevant, and sequenced for maximum impact., • Deliver accessible in-person and virtual training sessions that engage diverse audiences as needed., • Travel to regions with limited capacity to provide hands-on coaching and execution support as determined by business needs and priorities., • Solve complex problems independently and think through organizational impact, respond to emerging regional needs in real time, serving as a strategic thought partner and problem-solver., • Oversee the operational backbone of program delivery (LMS, Zoom, etc.) to ensure a seamless experience, while serving as the point person to troubleshoot any technical issues for participants., • Build cross-functional change management workflows and determine strategic cadences to publish updates that ensure all content remains a reliable source of truth over time., • Monitor and assess regional health across an assigned portfolio, focusing on key areas; lead the coordination of foundational interventions to proactively address risks and ensure program fidelity and performance outcomes., • Engage in a culture of curiosity and feedback gathering, surfacing challenges, and co-developing adaptive solutions with teammates and central partners., • Triage ongoing communications and support with the Regional Success team and other central teams regarding technology tools, data management/reporting, implementation challenges related to operations, etc., • Bachelor’s degree, • 5-7 years of progressive experience in learning and development, internal enablement management, organizational effectiveness, or a related field, • Demonstrated experience leading end-to-end learning and development initiatives using an LMS, including instructional design, curriculum development, and accessible program facilitation for diverse audiences, • 7+ years of experience in leading and managing learning and development teams, including strategy development, program design, and implementation., • Proven ability to develop and execute comprehensive learning and development strategies aligned with organizational goals and growth objectives., • Expertise in adult learning principles, instructional design methodologies (e.g., ADDIE, SAM), and various learning modalities (e.g., e-learning, blended learning, in-person workshops)., • Familiarity with learning technologies (LMS, Articulate Rise, Storyline, Skilljar, Captivate, video editing) and proficiency in other tools such as Google Suite, Confluence, Lattice, Slack, and Jira., • Advanced data fluency with a proven ability to analyze learning outcomes, measure program effectiveness, and leverage data to drive continuous improvement and demonstrate ROI of L&D initiatives., • Exceptional project management, communication, and interpersonal skills, with a track record of successfully collaborating with senior leadership and cross-functional teams to drive L&D initiatives., • Highly skilled at leading laterally across peer groups, teams, and occasionally external collaborators; demonstrated ability to drive peer alignment and collaboration; and skillfully leads cross-functional groups of varying levels of complexity and timelines., • Strong attention to detail and diligence, especially in documentation, onboarding, and resource management; and a track record of strong customer service and stakeholder engagement, including responsiveness, professionalism, and relationship-building., • Experience directly supporting externally-facing teams (e.g., educators, support professionals, sales, customer success, account management) and possesses a high level of specialized knowledge in a core function as well as cross-regional/cross-functional understanding., • Demonstrated commitment to building strong and welcoming cultures that help to develop others; exemplification of Braven’s core values; and experience that has informed your belief in Braven’s mission and has prepared you to work with or for Braven’s student Fellow population. Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply. Work Demands • Ability to work in person in either Chicago (IL), or Newark (NJ), 3 days per week, • Authorized to work in the U.S. While the interview process may vary slightly, the general process will be: • Phone screen with a Talent Team member, • Performance Task, • Interview with Hiring Manager, • Panel Interview with Key Partners Compensation and Benefits Braven offers competitive base salaries based on the midpoint of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously. Given our commitment to equity, Braven does not negotiate salary offers; instead, each salary offer is determined carefully using external and internal benchmarking. New hires can expect a starting salary at the beginning of the range to allow room for growth with performance, and so that Braven maintains internal equity. The salary ranges, by geographic market, for this role are set forth $83,600-$104,400 in Chicago, and $92,000-$114,900 in Newark. This is a full-time, regular, exempt, and benefits eligible position where you will be working at 100% capacity. Braven also provides competitive, comprehensive benefits, recognition, and career development. While Braven reserves the right to change benefits at any time, current benefits include: • Unlimited vacation time in addition to org-wide holidays and week-long shutdowns in July and the end of the calendar year (this is a minimum of 19 days per year), • Braven supports your path to parenthood and beyond with $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health, • Match of your 401K contribution up to 5% of your base annual salary, starting your first full month, • Coverage of 85% of health insurance premium for employee and dependents, • 12 weeks of paid parental leave Location We gather in the office 3 days a week (Tuesday through Thursday) and work remotely 2 days a week (Monday and Friday). Therefore, this role requires teammates to live within commuting distance of one of our hubs: Chicago or Newark. We believe in the magic, connection, and collaboration that happens when people work together face-to-face, and we believe in giving people the flexibility to focus, balance personal priorities, and save themselves two commutes per week. Braven is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. We encourage talented individuals of all backgrounds to apply.

Job DescriptionDescription: Technical Support Call Center Manager Celerant Technology Corporation is a leading provider of premium, advanced retail management software for retail organizations. Our software, developed in-house, manages all areas of the retail business including point of sale, inventory management, warehouse, distribution, allocation, e-commerce, sales back office, advanced reporting and more. We give retailers the capabilities necessary to run their operation both efficiently and profitably. Celerant is a successful software company that is continually expanding. Our future headquarters are located in Iselin, New Jersey (current headquarters just over the Outerbridge Crossing in Staten Island). We also have satellite offices in California, Georgia and Texas. For more information, visit us at . The Technical Support Call Center Manager oversees a department of 30+ analysts and agents across several locations. Our call center provides well-staffed and quality technical support 6 days a week during standard hours. We also provide on-call support after hours and on Sundays. We are looking for someone who can fill this role and take our call center to the next level. Responsibilities: • Oversee all call center operations and staff, • Prepare work schedules and adjust staffing based upon volume forecasts, • Hire and onboard new team members, • Enable and motivate staff to provide a high level of customer satisfaction, • Ensure that team members meet company standards for professionalism, • Monitor and address responsiveness for tasks, • Prioritize and escalate tasks based upon multiple factors, • Evaluate performance through reporting and analysis, • Proactively effect change by improving management and processes, • Develop agents and supervisors through training and mentoring, • Collaborate with other managers to satisfy customers and achieve company goals Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude Optional Skills: • Ability to remotely manage team members, • Experience as an agent in a call center for technical products or services, • Basic SQL knowledge Benefits include Medical, 401(K), Vacation and Sick leave, Life Insurance, Flexible Spending Account. Optional Dental and Eye Care Coverage Available. Requirements: Requirements: • Management or supervisory experience in a call center, • College degree or course credits in management, administration or supervisory area, • Effective use of Microsoft Office and business applications, • Experience with analyzing staff and business data and effecting changes based upon that data, • Handles change with a positive attitude