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Job Description InMobi Advertising is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact. Through Glance AI, we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery. Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi's global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide. Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company's Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond. At InMobi Advertising, you'll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit Overview As a Lead Solutions Engineer, you would oversee integrations with advertisers, exchanges, and ecosystem partners using InMobi's products to develop innovative solutions and overcome technical obstacles presented by customers. You would be responsible for guaranteeing the technical aspects of the assigned integrations (both new and ongoing) by providing necessary requirements and technical guidance. You will actively shape the business with your technical expertise, customer focus, and passion using InMobi advertising solutions. *This role is in-person and on-site in our New York, NY office and is not open to remote locations. The Impact You'll Make • Partner directly with advertisers, DSPs, and internal teams to provide technical guidance pre- and post-sales., • Drive adoption of our audiences, curation partners and reseller platforms, • Troubleshoot and resolve technical issues in programmatic deals, ensuring smooth campaign delivery., • Act as the technical liaison between Regional Sales, Product, and Engineering teams to align customer needs with product capabilities., • Manage customer product integrations and deployments across multiple stakeholders., • Translate advertiser and market feedback into actionable insights for Product and Engineering teams., • Stay on top of programmatic ecosystem trends to be a trusted advisor for clients and partners.Experience / Skills, • 10+ years of experience in ad tech or digital advertising, with deep knowledge of programmatic supply & demand ecosystems., • 5+ years in a client-facing technical role (solutions engineering, sales engineering, or technical account management)., • Strong understanding of private marketplace deals, programmatic direct, DSPs, and deal troubleshooting., • Hands-on experience with audience management, data onboarding and data clean rooms., • Strong problem-solving skills with the ability to operate in ambiguity and drive clear outcomes., • Passion for customer success, with proven ability to balance technical depth and business impact., • Working knowledge of APIs, data flows, and basic querying (SQL, scripting) to support debugging and solutioning. InMobi is the leading provider of content, monetization, and marketing technologies that fuel growth for industries around the world. Our end-to-end advertising software platform, connected content, and commerce experiences activate audiences, drive real connections, and diversify revenue for businesses everywhere. InMobi is a trusted and transparent technology partner for marketers, content creators, and businesses of all kinds. Incorporated in Singapore, InMobi maintains a large presence in San Mateo, CA, and Bangalore and has operations in New York, Delhi, Mumbai, Beijing, Shanghai, Jakarta, Manila, Kuala Lumpur, Sydney, Melbourne, Seoul, Tokyo, London and Dubai. To learn more, visit inmobi.com. Our Purpose InMobi creates transformative mobile experiences and software platforms to positively impact people, businesses, and societies around the world. We believe that our innovations at the intersection of artificial intelligence, commerce, and the creator economy will revolutionize the way consumers use their mobile devices. Our mission is to power our customers' growth with innovative content and commerce experiences that help them activate their audiences and drive real connections. How do we do it? • An End-to-End Content, Monetization, & Marketing Platform the fuels industry growth, • AI-Powered Audience Activation for the open content, media, and marketing ecosystem *Our ranges may vary based on the final location and region of the role in accordance with the geographical differentiation in pay scales in the country. In addition to cash compensation, based on the position, an InMobian can receive equity in the form of Restricted Stock Units (RSUs). We believe that our employees/personnel should have the ability to own a part of the entity they are a part of. Therefore, the entity employing you may elect to provide such stocks to you. Ownership of stock aids us to treat our employer company as our own and base our decisions on such a company's best interest at heart. To encourage a spirit of shared ownership, we grant InMobians relevant company stock(s). As you contribute to the growth of your company, certain stocks may be issued to you in recognition of your contribution. A quick snapshot of our benefits: • Competitive salary and RSU grant (where applicable), • High quality medical, dental, and vision insurance (including company-matched HSA), • 401(k) company match, • Generous combination of vacation time, sick days, special occasion time, and company-wide holidays, • Substantial maternity and paternity leave benefits and compassionate work environment, • Flexible working hours to suit everyone, • Wellness stipend for a healthier you!, • Free lunch provided in our offices daily, • Pet friendly work environment and robust pet insurance policy - because we love our animals!, • LinkedIn Learning on demand for personal and professional development InMobi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The InMobi Culture At InMobi, culture isn't a buzzword; it's an ethos woven by every InMobian, reflecting our diverse backgrounds and experiences. We thrive on challenges and seize every opportunity for growth. Our core values — thinking big, being passionate, showing accountability, and taking ownership with freedom — guide us in every decision we make. We believe in nurturing and investing in your development through continuous learning and career progression with our InMobi Live Your Potential program. InMobi is proud to be an Equal Employment Opportunity employer and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and in the workplace. Visit to better understand our benefits, values, and more!

Job DescriptionAbout LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. LILT in the News * We were named to The Software Report’s fifth annual list of Software Companies! Click here to learn more and see the full list. * LILT listed on the Inc. 5000 List for the first time. * Check out all our news on our website. The Production Team at LILT LILT’s Production Team is a global workforce, operating across four continents. We are passionate about localization and making information accessible to all. The Team spans project management, customer onboarding and program management, quality, and talent management, working with some of the world’s largest organizations. Working in LILT’s Production Team you will have access to leading tools, collaborative teammates, and opportunities to make a real impact. Where You'll Work Get the best of both worlds at LILT! Dive into dynamic in-office energy 2-3 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page! This position is based out of our Boston or Washington D.C metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations. Authorization to work in the US is a precondition of employment. What You’ll Do Come join our Data Services team! As a Strategist, you will provide expertise, consultation, and best practice approaches to LILT partners and customers, helping them successfully launch and scale complex data annotation and AI training programs. You will collaborate with a range of customer stakeholders and internal teams—including solutions architects, engineers, product managers, annotators, quality specialists, and project managers—to design and maintain an optimal program management framework for high-quality data delivery. As a senior team member, you will be responsible for stakeholder management, risk management, process design, and performance tracking across large-scale accounts. You will drive improvements in data workflows, tooling, and quality systems to meet customer KPIs and SLAs, and identify opportunities for efficiency and scale. Key Responsibilities * Consult with Enterprise customers to understand their data needs for AI/ML projects and align on KPIs (e.g., data quality, turnaround time, throughput) and SLAs. * Lead implementation of processes and systems to meet customer requirements—including data collection, annotation workflows, quality control, billing, and delivery. * Ensure effective application of standardized procedures to annotation and labeling workflows. * Manage program risks by identifying potential delivery or quality issues early, communicating clearly with stakeholders, and defining mitigation plans. * Lead new customer onboarding, ensuring accelerated “time to first dataset” delivery. * Scope and price new data services, including proposing SLAs for annotation speed, accuracy, and quality review cycles. * Provide real-time support in-region for customers on critical data operations and strategic initiatives. * Drive continuous improvement, including remediating quality issues, improving tooling, or refining annotation guidelines. * Track and measure account performance against KPIs, such as: * Dataset Quality (accuracy, consistency) * Delivery Timelines (turnaround, throughput) * Customer SLAs (coverage, responsiveness) * Issue Resolution Time * Direct and prioritize tasks for production resources (annotators, QA, project managers) to meet and exceed KPIs. * Report internally and externally on data services metrics, highlighting trends and proactively addressing shortfalls with action plans. * Communicate seamlessly with customer contacts, annotation teams, engineers, and internal stakeholders. * Lead root cause analysis and corrective actions for escalations. * Conduct post-mortems on key initiatives, sharing findings and learnings to improve future data operations. Skills and Experience: * 8+ years’ related experience managing Enterprise-level localization programs for large Technology companies * Customer onboarding experience * Able to to develop and lead large-scale localization programs both autonomously and through mobilizing a team of resources * Experience in Risk Management, RCA and CAPA procedures as they apply to Enterprise programs * Excellent client-facing and internal communication skills * Solid organizational skills including meticulous attention to detail and multitasking skills * Analytical and organized problem solving abilities * Able to meet deadlines and work under pressure Benefits: * Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays * Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, plus FSA/DFSA, HSA, and Commuter benefits. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability * Paid parental leave is provided after 6 months. * Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: * Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent * Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing * 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation * Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News * Featured in The Software Report’s Top 100 Software Companies! * LILT makes it onto the Inc. 5000 List. * LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. * Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Compensation Range: $90K - $110K

Job DescriptionAbout Taskrabbit: Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do's, such as furniture assembly, handyman work, moving help, and much more. At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love. Together with IKEA, we're creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world. • Taskrabbit is a hybrid company with employees distributed across the US and EU, • Built In — Best Places to Work (2022, 2023, 2024) Continually ranked across multiple national and regional categories., • DataBird Journal — Workplace Diversity & Inclusion Awards, • #1 Best Companies for Diversity in 2019 & 2020, • #4 (2019) → #1 (2020) Best Companies for Women Join us at Taskrabbit, where your work will be meaningful, your ideas valued, and your potential unleashed!. This is a Hybrid role with the expectation that employees will begin working 2 days per week in our dedicated office space in San Francisco or New York City starting in September of 2025. About the Role Data is the lifeblood of Taskrabbit, and we are looking for a visionary leader to join as our Director of Data Engineering. In this critical role, you will own the data infrastructure that powers our entire business. You will be responsible for hiring, coaching, and directly managing the Data Engineering and Analytics Engineering teams, guiding them to design and build high-scale, reliable systems that ensure data accuracy, availability, and trustworthiness. As the Director of Data Engineering, you will be the senior-most engineer in the data organization, responsible for setting the vision, strategy, and standards for our data platform. You will implement best-in-class data warehousing practices, manage data governance, and create robust processes for data monitoring, alerting, and anomaly detection. You will partner closely with leaders across Data Science, Machine Learning, Product, and Engineering to define your team's roadmap, prioritize high-impact work, and deliver against timelines with high-quality software. This is a strategic role that requires a blend of deep technical expertise, strong leadership skills, and a passion for building the foundational systems that enable a data-driven culture. What You'll Work On: • Team Leadership & Development: Build, coach, and scale a high-performing, geographically distributed team of data and analytics engineers, fostering a culture of excellence, innovation, and accountability., • Strategic Vision & Roadmap: Proactively drive the vision for Taskrabbit's data platform. Define and execute a strategic roadmap that aligns with our broader data strategy and company objectives, focusing on scalability, reliability, and efficiency., • Engineering & Architectural Excellence: Promote data engineering best practices (CI/CD, coding, testing, observability, security) for maintainable, high-quality solutions. Lead data model design and define data warehousing best practices, overseeing foundational improvements., • Enable Self-Service Analytics: Champion and oversee the development of a semantic layer to provide a single source of truth for key business metrics, empowering teams across the company with self-service analytics capabilities., • Cross-Functional Partnership: Build strong, collaborative relationships with Data Scientists, Product Managers, and Software Engineers to understand their evolving data needs and deliver robust solutions., • Operational Excellence: Define and manage SLAs for all critical datasets and production processes. Implement and oversee a comprehensive observability strategy, including monitoring, alerting, and data quality checks., • Establish and Oversee Data Governance & Compliance: In collaboration with the Information Security Committee, establish and enforce data lifecycle management policies, including data retention and disposal procedures. Lead initiatives to ensure the data platform meets and maintains compliance with global regulations., • Ensure Data Reporting Correctness and Accuracy: Implement a robust data quality framework to guarantee accurate, consistent, and reliable data for reporting and analysis. This involves defining data quality metrics, automating monitoring and alerting, and establishing rapid issue resolution processes., • 5+ years of experience as a data engineering leader, with a proven track record of scaling, managing, and building high-performing, geographically distributed data teams., • 2+ years of experience establishing and enforcing data lifecycle management (such as data retention policies and data disposal procedures)., • Demonstrated experience in leading data initiatives for compliance, including working with regulations like GDPR, CCPA, or similar, and supporting organizations in successfully achieving and maintaining certifications such as SOC 2 or ISO 27001., • Skilled in coaching and leading other engineers, with the ability to provide deep technical guidance when needed., • Strong communication and leadership skills, with a bias for action and the ability to proactively drive complex projects to completion, and effectively communicate the business value of technical initiatives to stakeholders across the organization., • Experience leading a data organization through the implementation of security and compliance initiatives., • Deep experience with modern cloud platforms (e.g., AWS, GCP) and data warehouse technologies like Snowflake., • Expertise in SQL, data modeling, and at least one scripting language (e.g., Python)., • Experience with modern data stack tools such as dbt, Airflow, and BI/visualization tools like Looker or Sigma., • Experience with or a strong understanding of semantic layer technologies (e.g., dbt Semantic Layer, LookML) is a significant plus., • Expertise in Agile/Lean software development methodologies. The base pay range for this position is $181,000 to $252,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. You'll love working here because: • Taskrabbit is a Hybrid Company. We value flexibility and choice but also stay committed to regular in-person connection., • The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!, • The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average. Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, sex, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.

Job DescriptionWe're assisting a well-funded startup in NYC with their search for Sr. Software Engineers. Their product is AI-powered conversation intelligence software for outside sales. It allows sales managers to analyze their reps' meetings in a much quicker and more efficient way. The role will be onsite, and they are hiring multiple engineers in this capacity.What you'll do: • Build high-quality products very fast., • Contribute to building new features from scratch as they push forward the technical roadmap., • Have empathy for the users and build solutions for them. And you’ll be able to do this without any explicit planning or expectations., • Push for a high bar for the quality of their codebase and their technical decisions. You’ll help in setting the standard for the future as they scale the engineering organization., • Scale yourself. Being an early-stage company, you will need to grow in both leadership and execution as the company scales., • Help recruit future engineers to expand the team.What you'll bring:, • 4+ years of experience building software across the entire stack, from backend to frontend, • Experience working in a fast-paced startup environment, building 0-1, and scaling products, • Experience with cloud infra, • Ability to move fast and iterate quickly., • A customer-first mindset and an interest in talking with customers to make sure what we’re building meets their needs., • Experience owning technically challenging projects., • Bonus points if you have experience in mentoring engineers and interviewing!, • Previous engagement in hackathons, entrepreneurship clubs (in school), VC fellowships, etc.

Job Description Principal Software Engineer Full-time · Hybrid · New York, NY About this role We’re seeking an exceptional Principal Software Engineer who can lead product engineering teams while remaining hands-on with the most critical technical challenges. You’ll guide multiple AI products from conception to scale, set the technical direction, and mentor world-class engineers. This isn’t about ivory tower architecture — you’ll be in the code, making critical decisions that directly impact thousands of users from day one. What you’ll do • Lead technical excellence across multiple products., • Build, mentor, and inspire elite engineering teams., • Drive real-world AI implementations at scale., • Operate as a technical co-leader across diverse industries. Compensation & Benefits • Salary: $250K – $300K, • Equity/Bonus: 50% cash bonus + carry, • Visa sponsorship: Available, • Languages & Frameworks: Python, FastAPI, React, TypeScript, • Infrastructure: Kubernetes, AWS/GCP

Job DescriptionWe're assisting a well-funded startup in NYC with their search for Software Engineers. Their product is AI-powered conversation intelligence software for outside sales. It allows sales managers to analyze their reps' meetings in a much quicker and more efficient way. The role will be onsite, and they are hiring multiple engineers in this capacity.Tech Stack: Typescript, AWS, SQL, React, NodeJSWhat you'll do: • Build high-quality products very fast., • Contribute to building new features from scratch as they push forward the technical roadmap., • Have empathy for the users and build solutions for them. And you’ll be able to do this without any explicit planning or expectations., • Push for a high bar for the quality of their codebase and their technical decisions. You’ll help in setting the standard for the future as they scale the engineering organization., • Scale yourself. Being an early-stage company, you will need to grow in both leadership and execution as the company scales., • Help recruit future engineers to expand the team.What you'll bring:, • 1+ year of experience building software across the entire stack, from backend to frontend, • Experience working in a fast-paced startup environment, building 0-1, and scaling products, • Experience with cloud infra, • Ability to move fast and iterate quickly., • A customer-first mindset and an interest in talking with customers to make sure what we’re building meets their needs., • Experience working in a fast-paced startup environment, building 0-1, • Experience in deploying infrastructure in AWS, • Experience in React, React Native, Typescript and Python, • Previous engagement in hackathons, entrepreneurship clubs (in school), VC fellowships, etc.

Job Description You could work anywhere. Why us? * Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) * Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) * Disrupt a massive market and take us to a $10B business in the next few years * Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Business Operations Associate to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Business Operations Associate, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-Bain teammate has to say about joining Jerry: “I’ve really enjoyed my time at Jerry. From day one, I’ve owned complex, high-impact problems and have the opportunity to apply structured thinking, deep customer research, and analytics to drive real results. The Data Science & BizOps team is incredibly versatile, and there are no rigid rules on ownership. If you have a strong, data-backed hypothesis, you are given the resources needed to drive projects from start to finish—but what really sets Jerry apart is the talent density. Working with exceptionally sharp, driven teammates has accelerated my growth and made the experience deeply rewarding.” How you will make an impact: * Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies * Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies * Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth * Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: * Bachelor’s degree in a quantitatively or intellectually rigorous discipline * 1-3 years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations * High level of comfort with SQL and/or running complex data analysis Who you are: * You have a framework for problem solving and live by first principles * You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite * You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market. Compensation Range: $73K - $125K

Job Description Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world's leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world's most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that's growing rapidly for one simple reason: everyone can be curious. We're seeking a detail-oriented and experienced Full Time Contract Support Associate to join our Customer Experience team, specializing in API Billing and Enterprise billing operations. This remote position is crucial for supporting our rapidly growing user base and enterprise customers as we scale our AI-powered search platform. You'll be the bridge between our enterprise clients, internal teams, and billing systems, ensuring seamless resolution of complex billing issues while identifying opportunities for process improvements and revenue optimization. ResponsibilitiesBilling Operations & Customer Support • Manage complex API billing inquiries and Enterprise billing escalations with meticulous attention to detail, • Serve as primary point of contact for enterprise-grade customers experiencing billing issues, • Process billing adjustments, refunds, and account modifications in accordance with company policies, • Investigate and resolve billing discrepancies across multiple payment systems and subscription models, • Maintain comprehensive documentation of all billing interactions and resolutionsStripe Platform Expertise, • Leverage extensive Stripe experience to troubleshoot payment processing issues, • Navigate Stripe Dashboard, APIs, and webhooks to investigate transaction failures and billing anomalies, • Collaborate with engineering teams to resolve complex API integration issues, • Manage subscription lifecycle events, including upgrades, downgrades, and cancellations, • Handle multi-currency billing scenarios and international enterprise accountsChargeback & Dispute Management, • Monitor, investigate, and manage chargeback cases from initiation through resolution, • Prepare comprehensive dispute documentation and representment materials, • Coordinate with payment processors and card networks to minimize chargeback ratios, • Implement proactive measures to prevent future disputes through customer education and process improvements, • Track chargeback trends and provide actionable insights to reduce future occurrencesCross-Team Collaboration & Process Improvement, • Partner closely with billing engineers to diagnose and resolve technical customer issues, • Collaborate with operations teams across Perplexity to ensure optimal resolution of billing cases, • Work with product, engineering, and finance teams to streamline billing processes, • Identify systematic issues and opportunities for automation to improve customer experience, • Contribute to billing policy development and customer communication strategiesEnterprise Customer Relationship Management, • Build and maintain strong relationships with enterprise clients and key stakeholders, • Provide consultative support to enterprise customers on billing optimization and usage patterns, • Escalate complex enterprise issues appropriately while maintaining ownership of resolution, • Participate in enterprise customer success initiatives and retention efforts QualificationsEssential Experience • 3+ years of experience in billing support, payment operations, or enterprise customer support, • Extensive hands-on experience with Stripe platform, including:, • Stripe Dashboard navigation and reporting, • Understanding of Stripe APIs, webhooks, and integration patterns, • Subscription billing, invoicing, and payment method management, • Multi-currency processing and international billing scenarios, • Proven experience communicating with enterprise-grade customers and stakeholders, • Strong background in chargeback management and dispute resolution processesTechnical Skills, • Proficient in payment processing concepts, including ACH, credit cards, and alternative payment methods, • Experience with subscription billing models and recurring payment scenarios, • Basic understanding of credit, metering and API billing concepts to help assist users with specific billing questions., • Proficiency in Excel/Google Sheets for data analysis and reporting, • Familiarity with CRM systems and ticketing platforms (Intercom)Soft Skills & Attributes, • Exceptional problem-solving abilities with attention to detail and analytical thinking, • Outstanding communication skills with ability to explain complex billing concepts clearly, • Customer-obsessed mindset with empathy and patience for frustrated customers, • Collaborative approach to working across multiple teams and departments, • Ownership mentality with ability to drive issues to completion independently, • Adaptability to work in a fast-paced, evolving startup environment Final offer amounts are determined by multiple factors, including, experience and expertise.

Job Description At Fyxer AI, we’re not building a traditional Customer Success team - we’re building a high-leverage, commercial motion that turns relationships into revenue and support into strategic partnership. Our CSMs don’t just react - they lead. This is a hands-on role for a commercially-minded operator who thrives in ambiguity and is excited to build from zero. You'll work with our largest and most complex customers - and the ones with the most potential - to drive renewals, find expansion opportunities, and turn usage into value and value into growth. We’re looking for someone who was an Account Manager in a past life - someone who understands how to sell through success, multithread across an org, and turn commercial goals into long-term partnerships. What's on offer: • This role is onsite in our New York office - Remote work is not available, • Salary: $100,000 $150,000 year + equity + benefits, • Violaine Yziquel, our CCO, is the hiring manager What Success Looks Like in This Role You’ll be at the frontline of our Customer Success motion - helping define it while actively delivering results. We don’t yet have all the tooling, playbooks, or workflows in place. You’ll help build them. And you’ll do that while making sure our biggest customers are supported, engaged, and growing. Success means: • Renewals are a no-brainer because value is clear and relationships are deep, • Expansions happen regularly because opportunities are spotted and acted on, • Customers lean on us as strategic partners - not just vendors.Your Three Core ResponsibilitiesDrive Retention and Expansion Across Strategic Accounts, • Own a portfolio of high-potential, high-complexity enterprise accounts, • Drive the full renewal cycle, • Multithread across stakeholders to ensure broad, embedded relationships, • Surface commercial opportunities through value-based conversationsBuild the Foundations of Customer Success at Fyxer AI, • Develop scalable, repeatable playbooks for success, renewal, and expansion, • Help shape our tooling and GTM tech stack - helping choose, implement, and evolve the right systems to support success at scale, • Define and refine KPIs and dashboards that help us track what matters most for our customersBe a Strategic Partner to Product, Sales, and Leadership, • Translate customer insights into product feedback and roadmap influence, • Collaborate closely with Sales on account planning and pre-to-post handoffs, • Bring a commercial lens to everything - always thinking about how success drives revenueWhat Our Ideal Candidate Looks Like, • 8+ years in Customer Success or Account Management, with a clear track record of owning revenue (renewals + expansion), • Enterprise experience - you’ve navigated complex orgs, long sales cycles, and strategic conversations, • Commercially driven - you’re not afraid to talk numbers, push for value, and ask for the upsell, • Builder mindset - you’re energized by ambiguity and excited to help define a motion from scratch, • Excellent communicator - confident leading executive conversations, translating technical concepts, and managing internal stakeholders., • Tooling savvy - you know your way around modern GTM tools and can help us choose and implement what works best, • Startup-ready - fast, flexible, and energized by change The application process • Submit your CV (no need for a cover letter), • We’ll review it, • An initial call with someone from the hiring team to review your experience and motivation for joining (30 mins), • Customer case study with a panel (45 minutes), • Meet more of the team (30 minutes) Our Culture Our culture is intentional. It stems from the fact we're in the race of our lives to reshape one of the largest AI opportunities that exist; email. There is only first or last. We're going to win by: • An obsession around that fact that every second counts, we have to move fast with intensity and drive hard every day., • It's on you. You have autonomy to own your outcomes.

Job Description You could work anywhere. Why us? * Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $2T market size) * Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better) * Disrupt a massive market and take us to a $10B business in the next few years * Be immersed in a talent-dense environment and greatly accelerate your career growth About the opportunity: Jerry is looking for a Senior Associate, Business Operations to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $10B business. As a Senior Associate, Business Operations, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies. Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T market in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $240MM in funding, scaled our revenue 60X and our team to 225 across 6 countries. Here's what an ex-McKinsey teammate has to say about joining Jerry: "I’ve really enjoyed working at Jerry because it’s allowed me to flex the strategy muscles I built at McKinsey while also getting much closer to implementation. Unlike traditional consulting, I’m not just handing off a recommendation — I actually get to own the metrics, design A/B tests, and see how our strategies play out in the real world. Jerry has a deeply data-driven culture. We A/B test everything, and there’s been a big investment in data infrastructure — from clean, well-structured data to a strong data engineering team that supports real decision-making. As a result, the data and BizOps team is seen as a core strategic partner within the company. Another thing I’ve appreciated is the team itself. A lot of people here come from MBB, so I’ve still got the energy, sharp thinking, and high bar that I had at McKinsey — but now I also get to build, test, and iterate on the strategies I help develop. It’s a great mix of ownership, rigor, and impact." How you will make an impact: * Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies * Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies * Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth * Identify opportunities to automate manual processes and optimize operational efficiency Preferred experience: * Bachelor’s degree in a quantitatively or intellectually rigorous discipline * 2-3 years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations * High level of comfort with SQL and/or running complex data analysis Who you are: * You have a framework for problem solving and live by first principles * You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite * You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market. Compensation Range: $95K - $160K

Job DescriptionAbout LILT AI is changing how the world communicates — and LILT is leading that transformation. We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality. At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation, Canva, the United States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of customers utilizing our language services SaaS platform and services. Our team serves as trusted advisors to maximize customer value from our platform. We proactively engage with customers to understand their unique needs, provide workflow consultations, and identify opportunities for expansion and growth. By fostering strong relationships and advocating for customers’ interests within the organization, we drive customer retention and foster long-term partnerships. Through continuous education, support, and collaboration, we empower our customers to achieve their global communication goals. Where You’ll Work This position can be based in New York City, Boston, Washington D.C., or Indianapolis. In Indianapolis, you will be expected to work in the office in a hybrid capacity. In all other locations, you will start as fully remote and then transition to hybrid once offices are opened in those locations. Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Authorization to work in the US is a precondition of employment. What You’ll Do LILT seeks an experienced Customer Success Manager passionate about customer success, with a proven track record of accelerating customers’ technology adoption, minimizing churn, and growing Enterprise accounts. As a Customer Success Manager, you will be responsible for ensuring the success and satisfaction of our customers. You will serve as the primary point of contact for these customers, building and nurturing strong relationships, providing strategic guidance, and serving as a trusted advisor on product/service usage and best practices. This role is instrumental in driving customer retention and growth, as well as advocating for customers within the organization. Key Responsibilities: The Customer Success Manager (CSM) is responsible for managing our largest Enterprise accounts, achieving high customer retention rates and ensuring an environment for revenue expansion. In addition, the CSM must align multiple internal functions and work across levels within our enterprise customers to maximize the value that LILT delivers. Accelerate customer platform adoption during the onboarding phase by: * Driving post-sales engagement, achievement of success criteria when applicable, and proactively identifying and managing risk areas * Ensuring proper internal alignment and customer communication to keep all deliverables on track and compliant with industry standards * Anticipating and addressing issues that may arise and finding solutions that unblock and exceed customer expectations Ensure customer retention by: * Working with the customer to understand, measure, and consistently deliver high ROI * Driving high utilization of the customer’s LILT subscription * Driving the customer’s business transformation and operational excellence * Being the customer’s trusted advisor and advocate within LILT * Collaborating and communicating across various LILT teams to ensure problems are solved, meet, and exceed success metrics Grow product use within our customer base by: * Serve as the primary Customer DRI (Directly Responsible Individual) for Enterprise accounts, owning the end-to-end customer experience and ensuring their success with our platform and services * Develop and maintain strong, long-lasting relationships with key stakeholders within customer organizations, serving as a trusted advisor on product usage, best practices, and industry trends * Conduct regular calls and Quarterly Business Reviews (QBRs) to review account health, discuss strategic initiatives, and identify opportunities for expansion and growth * Proactively identify and pursue opportunities for upselling and cross-selling additional services or features * Collaborate closely with Account Executives to align on customer strategy, drive mutual success, renew contracts, and maximize revenue potential * Monitor customer health and engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention * Act as the voice of the customer within the organization, gathering feedback, advocating for product enhancements, and ensuring customer needs are addressed * Collaborate with Marketing to develop customer stories, gather testimonials, and contribute to case studies and other marketing materials Skills and Experience: * REQUIRED: experience in the translation and localization/language services industry * 5+ years of experience in customer success, account management, or related roles, preferably in SaaS or language services industry * Prior experience managing a portfolio of customers with total annual recurring revenue (ARR) between $1 and $5 million * Minimum Bachelor's degree * Willingness to travel and meet customers up to 15% of the time * A true passion for customers and Customer Success with the ability to build strong relationships * Truly enjoys a dynamic startup environment where every day is different and each challenge is different * Can juggle multiple, very different tasks – delivering QBRs to the executive team of an advanced customer today, onboarding a new customer tomorrow, partnering with sales on an upsell opportunity the next day. Each customer may have very different use cases and specific needs, so being able to stay organized and accomplish their goals is essential to our success. * An eye for building processes and systems that can scale LILT’s customer engagement model * Proven track record of successfully managing customer accounts and driving customer satisfaction, retention, and growth * Excellent communication and interpersonal skills, with the ability to build strong relationships and effectively communicate with stakeholders at all levels * Empathy and customer-centric mindset, with a genuine desire to understand and meet the needs of customers * Strong problem-solving abilities and strategic thinking skills, with a focus on driving results and delivering value to customers * Time management and organizational skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment * Collaboration and teamwork skills, with the ability to work effectively across cross-functional teams to drive customer success initiatives * Adaptability and flexibility, with the ability to quickly adapt to changing priorities, customer requirements, and business needs * Experience in conducting QBRs, delivering presentations, and leading customer meetings Benefits: United States * Compensation: At market salary with the opportunity to earn on-target earnings (OTE), meaningful equity, 401(k) matching, and flexible time off plus company holidays * Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability * Paid parental leave is provided after 6 months. * Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle Starting pay is determined by various factors, including but not limited to: relevant experience, skill set, qualifications, and other business and organizational needs. Please note that compensation ranges may differ for candidates in other locations. Salary range $110K-$115K Our Story Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born. LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI. With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning. Our Tech What sets our platform apart: * Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent * Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing * 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation * Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review LILT in the News * Featured in The Software Report’s Top 100 Software Companies! * LILT makes it onto the Inc. 5000 List. * LILT’s continues to be an intellectual powerhouse, holding numerous patents that help power the most efficient and sophisticated AI and language models in the industry. * Check out all our news on our website. Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at . At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at . LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices. Compensation Range: $100K - $200K

Job Description What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams. Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone, and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work! Your opportunity: Are you curious and eager to learn and grow? Looking for an opportunity to demonstrate and expand your skills in customer support and education? Passionate to shape the future of work and continuous learning with us? Leapsome offers an exciting opportunity for driven and ambitious people to join our team in New York. What is your job? Become a member of our NA Customer Care team and help us further shape our growth trajectory. * Delivering best in class support for all technical issues our users may face. * Hosting webinars and office hours * Contributing to make our internal processes and -structures scalable. * Enabling our Product Team to gain a better understanding of the user experience. Who are we looking for? * You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments. * You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently. * Genuine curiosity about AI and new technologies, with an eagerness to learn how they can enhance customer experience. * You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated to providing excellent service. * You work effectively with team members and share knowledge. * You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows. * Experience with quality assurance in customer service and compliance monitoring is a plus. * You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact. * You can strongly identify with our company values. Benefits at Leapsome * Impact: Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025 * Teammates: Join a diverse and international team of talented, smart, and kind people * Feedback and recognition: We value feedback exchange and celebrating successes — big and small * Hybrid model: Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget * Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year * Vacation: Take 30 vacation days every year, plus public holidays * Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent * Competitive package: Competitive salary, benefits, and a pre-IPO equity package * Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support * Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team. * Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness * Wellness: Stay active and healthy with our company-sponsored wellness benefits * Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning * Commuter benefits Expected Compensation: $88,000 + Bonus + VSOP For compensation, we set standard ranges for all roles based on function, level, and geographic location, benchmarked against similar-stage growth companies. We share base salary ranges on all US job advertisements to comply with local legislation and provide greater transparency to candidates. This role will be eligible for additional compensation through bonuses and stock options. Multiple factors determine final offer amounts, including geographic location, candidate experience, and expertise. Leapsome’s values We stay true to our values in everything we do at Leapsome. * Seek impact — What brought us together is the desire to make work fulfilling for everyone. We’re like-minded in that we seek out and hold ourselves accountable for the impact we want to have in this world. * Listen & learn — We thoroughly and genuinely seek understanding. It helps us to constantly grow together and learn from each other as well as from our customers and partners. * Challenge the status quo — We regularly challenge ourselves. We don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways. * Take ownership & pursue excellence — We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations as we strive for excellence. * Be honest & transparent — We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care. * Be kind & humble — We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our own ego. Excited to be part of Leapsome? 😊 Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙 A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you? We look forward to getting to know you! You can find more about what our colleagues think about working at Leapsome here 👉 ✨✨✨ Glassdoor ✨✨✨ Kununu✨✨✨ Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply for jobs unless they meet every qualification. If you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Help us make work fulfilling for everyone! At Leapsome, we want work to be the best it can be for everyone. We help companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together. Put simply; our purpose is to make work fulfilling for everyone. And we know how to get there. But we can only do this by “walking our talk” and building a diverse and inclusive company where people — not just the business — thrive. Apply now 👇 or keep scrolling to read more about what makes Leapsome a unique workplace!

Job DescriptionAbout Us PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation. About the Role We are seeking a seasoned and strategic Head of Customer Success to lead our CS team and drive exceptional customer outcomes. This individual will be responsible for building a scalable customer success program that ensures customer satisfaction, retention, and growth. This includes managing the entire post-sale customer lifecycle, overseeing a team of CSMs, and directly owning our renewal and expansion motion—including deal structuring, upsell strategies, and operational rigor. Key ResponsibilitiesCustomer Success Strategy & Leadership * Define and execute scalable CS strategies across onboarding, adoption, retention, and growth. * Lead and develop a high-performing team of CSMs with clear goals and KPIs. * Build a systematic post-sales processes tracked through our CRM and collaborate cross-functionally to ensure a seamless customer experience. * Be accountable to and report on retention and expansion performance metrics (e.g., NRR, churn). Customer Advocacy, Retention & Risk Management * Build strong executive relationships to drive satisfaction, loyalty, and advocacy. * Maintain a constant pulse on customer health and proactively identify churn risks. * Surface actionable feedback to Product and other teams to enhance the customer experience. Renewals & Upselling * Own the full renewal cycle, including forecasting, pricing, deal structuring, and negotiation. * Establish and manage proactive renewal timelines and repeatable playbooks. * Use Salesforce to systematically track renewals, expansion pipeline, and customer lifecycle milestones. Cross-Functional Collaboration * Translate customer insights into actionable feedback to inform Product development and enhance the end-to-end user experience. * Collaborate closely with Sales to align on account strategy, identify revenue opportunities, and drive upsell and renewal outcomes. * Partner with the Operations team to streamline client communications related to project tracking, status updates, and overall engagement throughout the permitting process. Qualifications * 8+ years of experience in Customer Success or Account Management, including 4+ years in a leadership role * Previously scaled and managed CS teams at early-stage or growth-stage startups * Proven track record of managing renewals and upsells, including deal structuring, renewal operations, and contract negotiations. * Experience in B2B SaaS, preferably with technical products and/or startup environments. * Strong communication, leadership, and project management skills. * Experience implementing and managing CRM for CS pipeline and renewal management. * Passion for building systems, teams, and processes from the ground up. * Experience in construction tech is a huge plus! Even if you don’t meet 100% of the qualifications, we recommend applying to the role! Benefits: * 💰 Competitive Salary * 📈 Equity packages * 🩺 100% Paid health, dental & vision coverage * 🍽️ Lunch & Dinner provided w/ a fully stocked kitchen * 🚍 Commuter benefits * 🌴 Unlimited PTO Compensation Range: $250K - $275K

Job Description🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation. ✋ Who you are? As our first Enterprise Customer Success Manager, you’ll take ownership of our most complex, high-value customer relationships—contractors and developers that are reshaping the built world. This role goes beyond managing accounts; it’s about driving value, influencing product direction, and helping build the CS function for scale. You’ll work closely with the CEO and Head of Customer Success to lead strategic rollouts, maximize renewals and expansion, and implement processes that enable PermitFlow to deliver exceptional, repeatable outcomes across the enterprise customer base. ✅ What You’ll Do: As an early Customer Success Manager at PermitFlow, you’ll work to both support our rapidly-growing customer base and develop and iterate on processes. * B2B Enterprise Ownership: own a high-value book of business—primarily enterprise residential and home services companies—across onboarding, retention, renewals, and expansion. * Strategic Partnership: Build deep, strategic relationships with senior stakeholders, acting as a trusted advisor and partner in their long-term success. * Success Strategy & Advocacy: Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists * AI-Driven Innovation: Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-changing impact for our customers * Proactive Risk and Retention Management: Leverage key customer success metrics and KPIs to proactively identify risks, develop mitigation plans, and ensure customer retention. Scale Customer Success: Bring structure and scalability to the CS function by developing repeatable playbooks, reporting systems, and operational frameworks—especially in the context of LLM adoption and usage. The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities. 🙌 Qualifications & Fit: * Proven experience: 7+ years across B2B SaaS Customer Success, Account Management, or Strategic Operations with a strong track record of managing enterprise-level customers with high ACVs ($300K+) and complex requirements * A builder’s mindset: you bring a scrappy, self-starter mindset and thrive in ambiguity, driving clarity, collaboration, and progress in a fast-paced startup environment * AI-first approach: You’re excited to work alongside top technical talent to help automate a massive and antiquated industry, and consistently use AI to enhance your own workflows * Bonus: experience in construction tech, operations-heavy industries, or permitting workflow 💙 Benefits: * 📈 Equity packages * 💰 Competitive Salary * 🩺 100% Paid health, dental & vision coverage * 💻 Company issued laptop. * 🎧 Home office & equipment stipend * 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen * 🚍 Commuter benefits * 🎤 Team building events * 🌴 Unlimited PTO ✏️ Interview Process * 20 minute initial assessment * 20 minute interview with recruiter * 30 minute hiring manager interview * 30 minute role playing interview with hiring manager * 30 minute interview with our CEO * Reference check * Offer! Compensation Range: $135K - $175K

Job DescriptionConsumer Product Manager, Aldea Advisor Location: Miami, FL (remote considered) Commitment: Full-Time (Contract-to-Hire) About Aldea Aldea is a next-generation AI company focused on voice-based clinical and expert applications. Our flagship product, Advisor, uses proprietary AI to scale the impact of world-class minds across personal development, finance, parenting, relationships, and more. We’re on a mission to bring the best expert guidance in the world to people navigating real-life challenges — whether that’s parenting, relationships, health, or personal growth. Our consumer products are voice-first, AI-native, and designed to meet people where they are. As a multidisciplinary team of builders, researchers, and product thinkers, we value clear thinking, sharp writing, and strong user-first intuition. This is a rare opportunity to join an early-stage startup that will help define a new category. The Role We're looking for a Consumer Product Manager who is passionate about building intuitive, impactful user experiences. In this role, you will support the development and delivery of Aldea Advisors' consumer-facing features. Working closely with design, engineering, and research, you will help bring clarity to ambiguity, ensuring our products reflect the real needs of the people we serve. This is a unique opportunity to shape a new category of product and grow alongside a high-caliber, mission-driven team. Key Responsibilities • Own the end-to-end product lifecycle for consumer-facing components., • Collaborate with cross-functional teams to define and prioritize product features., • Conduct user research and synthesize insights to inform product requirements and specifications, partnering with design and research as needed, • Manage timelines, scope, and trade-offs to ensure successful delivery., • Define success metrics, pull data, and analyze product performance, • 5+ years of product management experience, preferably in consumer tech., • Strong understanding of user-centered design principles., • Experience working in cross-functional teams, especially with design and engineering., • Ability to think strategically while paying attention to execution details., • Excellent communication and collaboration skills., • Comfortable operating in a fast-paced, startup environment., • Are savvy with Excel/Sheets and know your way around SQL (or excited to learn), • Experience in health tech, education, productivity, or decision-support tools., • Exposure to AI-driven or ML-enhanced products., • Competitive base salary, • Performance-based bonus based on achieving goals, • Equity participation, • Comprehensive benefits, including health, dental, vision, and paid time off, • Flexible work environment—based in Miami, • Option to start on a contract basis with potential for full-time hire

Job Description🚀 About PermitFlow PermitFlow is building AI agents for the $1.6T construction industry. We’re creating the leading pre-construction platform, starting with the $12B permitting market. Our platform automates the slow, manual permitting process for builders, handling everything from jurisdiction research to application preparation, submission, and real-time tracking. By turning fragmented regulations and workflows into structured, intelligent systems, we help contractors move faster, reduce risk, and scale with confidence. We've raised over $36.5M with Kleiner Perkins leading our Series A, with participation from Initialized Capital, Y Combinator, Felicis Ventures, and Altos Ventures. Our backers include founders and executives from OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, Uber, and more. We are a team of architects, engineers, permitting experts, and product builders who know the pain of pre-construction firsthand and are committed to solving it. Demand is growing faster than we can keep up, and we’re looking for top talent to help us scale. Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation. ✋ Who you are? * B2B Software Customer Success Expert: You've managed customers with 5-6 figure ACVs, and always take a pro-active approach that is thoughtful and detail-oriented. * Customer Focused: Build and maintain strong, long-lasting customer relationships. You'll be the go-to for our customers who keenly understands their business needs and how PermitFlow can fit in to their growth and success. * Thought Leader: Act as a key player in the CS process, iterating adoption all the way through advocacy. * Analytical: You're take a data-driven approach and are able to gather, format, and interpret data to leverage in customer conversations. ✅ What You’ll Do: As an early Customer Success Manager at PermitFlow, you’ll work alongside the Head of Customer Success to both support our rapidly-growing customer base and develop and iterate on processes. * Manage a book of business comprised primarily of contractors and developers in the construction industry and nurturing stakeholder relationships with decision makers and influencers * Own customer rollout, lifecycle management, renewal and expansion for your book of business * Collaborate with our Permit Operations team to onboard clients and ensure their continued satisfaction with the platform * Proactively build and project-manage intervention plans for at-risk customers * Engage with Product and Operations leadership to provide user feedback and play a key role in developing the product roadmap * Collaborate with the Head of Customer Success on internal initiatives, building process and laying the groundwork for future CSMs The ideal candidate for this role is a proactive team player that is willing to dive in head first in the face of ambiguity, and a customer-first thinker who can rationalize the needs of our customers’ businesses with our own priorities. 🙌 Qualifications & Fit: * 4+ years of experience within the early stage tech startup space * Excellent communication and negotiation skills, with the ability to deliver presentations and demonstrations effectively * Self-motivated and driven, with a passion for building strong customer relationships * Willing to dive in head first in the face of challenges and ambiguity * Experience in the construction industry (and ideally permitting) is a strong plus! 💙 Benefits: * 📈 Equity packages * 💰 Competitive Salary * 🩺 100% Paid health, dental & vision coverage * 💻 Company issued laptop. * 🎧 Home office & equipment stipend * 🍽️ Lunch & Dinner provided via UberEats w/ a fully stocked kitchen * 🚍 Commuter benefits * 🎤 Team building events * 🌴 Unlimited PTO ✏️ Interview Process * 20 minute initial assessment * 20 minute interview with recruiter * 30 minute hiring manager interview * 30 minute role playing interview with hiring manager * 30 minute interview with our CEO * Reference check * Offer! Compensation Range: $110K - $150K

Job Description About Savvy: Wealth management is a $545 billion industry in the US, yet remains archaic and inefficient with low technology penetration. 75% of financial advisors don’t offer digital communication beyond email, and 62% still build financial plans manually in Excel. This leads to a poor client experience and results in financial advisors spending over 70% of their time on non-client facing, manual work. Savvy is changing that. We’re building the most advisor-centric platform in wealth management: a digital-first solution that modernizes human financial advice. Advisors who partner with Savvy tap into AI-powered software, automated sales and marketing, and seamless back office workflows to scale faster and spend more time with clients. We’ve raised over $105M to date from Thrive Capital, Index Ventures, Canvas Ventures, Mark Casady (former LPL Financial CEO), and other top-tier investors. Our team is made up of repeat founders and operators who’ve helped build Airbnb, Square, Brex, Carta, Facebook, $200B+ RIAs, and more. Savvy is at a pivotal point in its growth trajectory, having established strong product-market fit in providing a modern platform to financial advisors. We’ve surpassed $2.2 billion in AUM in less than three years, grown 600%+ in the last 18 months, and are entering the next phase of the company which involves rapid expansion of our product offering and continued revenue growth. Come help us scale! The Role: Savvy is looking for a customer-obsessed operator to join our early-stage team and work closely with the Savvy’s financial advisors to ensure we are providing a best-in-class onboarding and implementation journey while maintaining a fast speed to revenue. This individual will get significant exposure to Savvy’s Advisory, Operations, Growth, Product, and Marketing efforts. Who you are: * You’ve got positive energy. You’re optimistic about the future and determined to get there. * You’re never tired of learning. You’re able to self-teach new platforms and ways of working. * You appreciate direct communication. You’re both an active communicator and an eager listener. You’re motivated by feedback and see every setback as an opportunity to grow. * You can pivot on the fly. We are fast-growing, so our priorities are constantly evolving. What you worked on last month may not be the same next month. * You have a humble and “can do” attitude. Our teams create high-quality work on quick timelines. * You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone. The Advisor Success team is a cross-functional team working across the whole company. You will directly report to the Head of Advisor Success. Responsibilities: * Own the Advisor Onboarding Journey: Execute a seamless end-to-end onboarding process for advisors transitioning their practice to Savvy. * Sales-to-Activation Handoff: Collaborate with the Growth team to ensure a smooth handoff; optimize advisor onboarding with key milestones that maximize impact in the first 90 days. * Enable Early Adoption: Deliver initial training and resources that empower advisors to quickly leverage Savvy’s software, tools, and financial products. * Deliver Speed to Revenue: Drive revenue results for the company by onboarding advisors quickly. Act as a day-to-day contact for advisors during the transition process. * Balance several onboarding and activation processes while maintaining clear communications with stakeholders and remaining adaptive in a rapidly evolving environment. * Monitor and report on transition progress and potential risk situations. Coordinate with the Client Servicing Team to ensure smooth client account transitions. * Passion to do whatever it takes to solve complex problems and build scalable processes. * Contribute to improving our capabilities by enhancing existing processes. Must have: * 3 to 5+ years in a sales enablement, customer success, client engagement, or account management role in technology, fintech, or wealth management. * Demonstrated success in a customer-facing role. Excellent communication and relationship-building abilities. Empathy, understanding, and confidence in order to effectively engage with advisors. * Training and Presentation skills. Enabling our advisors to become power users. Be able to adapt and personalize training styles for different advisors’ needs. * A collaborative, low ego, and self-starter attitude. This individual must be willing to roll up their sleeves, have an incredible ownership mentality, and have a customer-centric mindset. * Ability to plan and prioritize workload; ability to multitask and meet deadlines with quality output. * Passion for solving complex problems and building scalable processes. * Comfort working in a high growth, constantly changing environment. * Adept at quickly learning and adopting new technologies. Nice to have: * Prior work experience in the Wealth Management industry * Prior work experience at a high-growth start up * Prior experience in the services industry Additional Information: Savvy Wealth is an equal opportunity employer. We are committed to fostering an inclusive work environment that values diversity and individual contributions. Benefits: * Competitive salary and equity package * Unlimited PTO + paid company holidays * Access to holistic medical, dental, and vision plans * Company 401(k), Commuter, and HSA/FSA plans * NYC office in the heart of Manhattan * Lunch and snacks provided in the office * Access to virtual mental health care (Spring Health), vision related benefits (XP Health), and health concierge (Rightway) to help you find the right care * Access to counseling for stress management, dependent care, nutrition, fitness, legal, and financial issues (Guardian WorkLifeMatters EAP) Compensation Range: $110K - $135K

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