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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: • Work with team members spread across multiple offices and other partners (Finance, Legal, IT, and Sales Ops) while monitoring relevant US GAAP and SEC developments to ensure revenue recognition procedures comply, • Evaluate actions required for compliance with ServiceNow revenue recognition accounting process, including the bookings and billings process, • Complete required month-end close activities including revenue reconciliation and management reporting, • Help with process improvements and implementation of revenue reporting to further improve revenue tasks and shorten revenue close cycle, • Document reviews following ASC 606 accounting standards, • Provision and creation of training on revenue recognition rules and policies to partners (Sales, Deal Desk, Legal and Sales Ops) and any other departments, • Perform contract analysis review to ensure subscription contracts have been accounted for To be successful in this role you have: • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry., • 3+ years of applicable Accounting experience, • Experience with (US GAAP) software revenue recognition under ASC 606, • Software-as-a-Service (SaaS) revenue accounting experience is a plus, • Self-starter with the ability to work independently, • Strong analytical and problem-solving skills, • Proficient in MS Products especially Excel, • Prior SAP is a plus FD21 For positions in this location, we offer a base pay of $70,600 - $109,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. _. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact _ or assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license.

Description Leidos is seeking an experienced Network Infrastructure Project Manager who is interested in supporting large information technology projects for our Utility Technologies Solutions team. In this role, you will be driving the execution and delivery of IT projects for our electric utility client. Additionally, you will ensure the successful delivery of projects while adhering Leidos' Mission, Vision, and Values. This position is responsible for planning, coordinating, monitoring, and implementing complex large-scale projects to meet organizational goals. This person will maintain the efficiency of important aspects of the project management process such as planning, budget, and risk assessment. The ideal candidate is required to have excellent project management skills, with experience in organizing, planning, and executing large-scale projects from vision to implementation involving internal personnel, contractors, and vendors. Location: This position is based in Newark, New Jersey. Qualified candidates must reside within a commutable distance and be able to work onsite at client offices three days per week. Responsibilities: • Direct project team, manage cost and schedule, ensure contract compliance, and serve as the primary customer interface., • Manage technical scope, cost, schedule, risks, dependencies, and delivery of assigned infrastructure and network modernization initiatives., • Lead complex IT infrastructure projects including data center moves, modernization efforts, construction coordination, and enterprise technology deployments., • Oversee enterprise infrastructure initiatives involving SD-WAN implementations, router and firewall deployments, wireless access point (WAP) and wireless controller (WLC) rollouts, cloud connectivity, and network segmentation., • Coordinate asset inventory management, hardware lifecycle refreshes, and technology replacement programs across multiple business units and vendors., • Manage cybersecurity-related initiatives including Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), identity and access management, Active Directory, and Microsoft Entra projects., • Lead telephony and communications projects including VoIP, SIP, and Contact Center as a Service (CCaaS) implementations and integrations., • Provide strong, proactive, and assertive leadership that engages multidisciplinary teams to respond to evolving business and operational needs., • Lead project team members including executives, line-of-business stakeholders, subject matter experts, controllers, schedulers, engineers, and external vendors through the full project lifecycle., • Manage project teams consisting of internal staff, consultants, and multiple vendors with both onshore and offshore resources., • Drive vendor management activities including vendor evaluation, RFI/RFP development, solution selection, contract coordination, and implementation oversight., • Create and maintain project management plans, establish governance processes, execute governance reviews, and ensure adherence to PMO standards and organizational procedures., • Coordinate with cross-functional stakeholders to define project scope, objectives, success criteria, timelines, and deliverables. Required Education & Experience: • Bachelor’s degree in business, Information Technology, Computer Science or related degree with 8+ years of experience as an IT Project Manager. Additional years of experience may be considered in lieu of degree., • Proven experience managing enterprise infrastructure and network projects including SD-WAN, network segmentation, cloud connectivity, firewall deployments, wireless networking, and data center modernization initiatives., • Experience managing infrastructure construction, relocation, or modernization projects including data center moves and technology refresh programs., • Experience managing asset inventory, hardware lifecycle replacement, and infrastructure upgrade initiatives., • Working knowledge of Active Directory, Microsoft Entra, cybersecurity technologies, and enterprise infrastructure environments., • Experience leading telephony and communications projects including VoIP, SIP, and CCaaS implementations., • Experience managing cybersecurity-related initiatives such as DLP, CASB, identity/access management, and related enterprise security programs., • Experience leading vendor selection and procurement activities including RFI/RFP development, vendor evaluations, contract coordination, and implementation management., • Strong project management experience handling project financials, schedules, scope, governance, testing, and resource coordination., • Demonstrated planning, integration, scheduling, organizational, and financial management skills., • Strong executive communication and presentation skills with the ability to brief leadership and influence stakeholders across technical and business teams., • Solid understanding of PMO methodologies, project governance processes, and infrastructure project delivery best practices., • Working knowledge of Microsoft Project, Primavera P6, Smartsheet, Power BI, ServiceNow, or similar project and reporting tools., • Ability to build and maintain strong relationships, partnerships, and external networks., • Ability to work independently with minimal supervision while effectively collaborating across cross-functional teams., • Excellent customer-facing, leadership, organizational, analytical, and problem-solving skills., • Excellent written and verbal communication skills., • Ability to maintain confidentiality and adhere to data protection and security guidelines where appropriate. Desired Qualifications: • Previous IT project management experience within a utility or highly regulated industry preferred., • PMP or equivalent is preferred If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. May 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Featuredjob

Job Title: Help Desk Support Analyst Job DescriptionThe Help Desk Support Analyst provides primarily phone and remote support to over 1,700 users, resolving technical issues related to Windows 11, Microsoft Office 2016/365, Outlook, Active Directory, Citrix, VPN, mobile devices, MobileIron MDM, Intune, Zoom, and iManage document management. You use Ivanti as the main ticketing and IT service management platform while delivering a high level of customer service in a fast-paced, professional environment. The schedule for this role is Monday through Friday, 11:00 a.m. to 7:00 p.m. Responsibilities • Provide first-line phone and remote support to a large user base, handling the initial call from end users and accurately documenting issues in the ticketing system., • Troubleshoot and resolve issues related to Windows 11, including operating system performance, configuration, and user profile problems., • Support Microsoft Office 2016/365 and Outlook, including email configuration, calendar issues, and productivity application troubleshooting., • Administer and troubleshoot user access and permissions in Active Directory, including account lockouts, password resets, and group membership changes., • Support remote access technologies such as VPN and Citrix, including connectivity issues, authentication problems, and session performance., • Provide support for mobile devices and mobile device management (MDM) platforms, including MobileIron and Intune, addressing configuration, security, and synchronization issues., • Assist users with Zoom and other collaboration tools, including meeting setup, audio/video issues, and integration with other systems., • Support iManage document management, including user access, document retrieval, and basic troubleshooting of document-related issues., • Use Ivanti or similar ITSM tools to log, track, prioritize, and resolve incidents and service requests within defined service levels., • Deliver excellent customer service by communicating clearly, setting expectations, and following up with users to ensure issues are fully resolved., • Collaborate with team members and escalate complex issues to appropriate support tiers when necessary., • Adhere to established procedures and best practices while contributing feedback to improve support processes and user experience. Essential Skills • At least 3-5 years of service desk or help desk support experience in a corporate environment., • Proven experience taking initial calls from end users and providing first-line technical support., • Strong troubleshooting skills with Windows 11 in a corporate setting., • Hands-on experience supporting Microsoft Office 2016/365 and Outlook., • Working knowledge of Active Directory, including user and access troubleshooting., • Experience supporting VPN and remote access technologies., • Experience supporting mobile devices and mobile device management (MDM) solutions., • Experience with a ticketing or ITSM system such as Ivanti, ServiceNow, or a similar platform., • Strong customer service skills with a focus on user satisfaction., • Strong verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users. Additional Skills & Qualifications • Experience with MobileIron MDM and Microsoft Intune., • Experience supporting iManage document management systems., • Experience working in a legal or professional services environment., • Familiarity with Citrix environments and remote desktop technologies., • Experience supporting Zoom and other collaboration tools., • Ability to perform effectively in a high-pressure, fast-paced environment. Why Work Here?You join a thriving global organization that invests in bleeding-edge technology and modern tools, giving you the opportunity to work with advanced systems and expand your technical expertise. You become part of a professional team that values high-quality service, continuous improvement, and the opportunity to make a visible impact on end-user productivity. The consistent weekday schedule supports work-life balance while still offering a dynamic and challenging environment. Work Environment You work in a high-pressure legal firm environment that demands responsiveness, accuracy, and professionalism. The support team relies on technologies such as Windows 11, Microsoft Office 2016/365, Active Directory, Citrix, VPN, Ivanti, MobileIron, Intune, Zoom, and iManage. The role follows a Monday-Friday schedule from 11:00 a.m. to 7:00 p.m., supporting users who depend heavily on technology to meet tight deadlines and deliver critical work. The setting emphasizes a professional appearance and demeanor, with a strong focus on reliability, accountability, and consistent service quality. Job Type & Location This is a Contract position based out of New York, NY. Pay and BenefitsThe pay range for this position is $27.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program, • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in New York,NY. Application DeadlineThis position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

TITLE: IT Trainer/Content Developer LOCATION: Georgia/ Hybrid MINIMUM EDUCATION: Bachelor’s degree in IT, related field, or equivalent experience. REQUIRED EXPERIENCE: + years INTERVIEWS: Either Web Cam or In Person Job Description: Under broad supervision, conducts IT application training classes and develops/updates content for training materials. Owns assigned tasks. Complete Description: The Client is seeking a candidate who can travel to District and Area Office locations in District 1 (Gainesville), District 2 (Tennille, GA), District 3 (Thomaston GA), and/or District 6 (Cartersville) to conduct on-premise classes several times a month and conduct classes remotely online through Microsoft Teams. The job will be to deliver IT training to Client staff (adult learners) on custom Client IT developed and Commercial-Off-The-Shelf (COTS) applications. Client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with Client users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within Client Learning Management System (Oracle/Workday), administer learner enrollments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and Client IT products. Candidate will collaborate/develop relationships with Client business units to increase class enrollments and address technical needs. Candidate will also facilitate vendor or contractor delivered training. The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content. Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline. Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate. Candidate will be working as a team member within the IT organization of Client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations. Skills: · Microsoft Office and Office 365 applications Required 5 Years · BA/BS in in communications, teaching, IT or similar field; or Associate Degree w/2 yr of IT experience; or IT Certifications w/4 yr IT experience Required 4 Years · Work experience in IT technical training or with computers, technology, IT applications/systems, and/or end user client support. Required 4 Years · Excellent verbal and written English language communication, presentation, and teaching skills Required 5 Years · Extensive knowledge of Google Analytics usage and website reporting a plus. Required · Able and flexible to travel within the State of Georgia to provide scheduled in-person training classes 1 Year Required · Work experience in developing role-based end user training content for IT applications/systems 4 Years Highly Desired · Experience in instructional design, visual design, storyboarding, writing instructional text, audio scripts/video scripts 2 Years Highly Desired · Adobe Captivate 2 Years Highly Desired · TechSmith Camtasia 2 Years Highly Desired · Articulate 360/Storyline 2 Years Highly Desired · Microsoft Teams 1 Year Highly Desired · Work experience with maintaining training records within an LMS 1 Year Highly Desired · Oracle LMS/Workday LMS Nice to Have · Familiarity with ServiceNow Nice to have Flexible work from home options available. Compensation: $30.00 - $35.00 per hour AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C) Onsite daily in New York, NY (10004) Pay up to $40/hr. (No PTO and No Paid Holidays) The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred. The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory. Responsibilities: • Be the face of IT to corporate employees in the respective office location., • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc)., • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided., • Work to improve the procurement and asset management practices for IT hardware and software., • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely., • Work with Finance and IT leadership to manage budgets and costs for IT spend., • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques., • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company., • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications)., • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve., • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions., • Participate in after-hours, on-call support rotation. Required Skills: • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows), • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation., • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy., • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity., • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira., • Customer focused approach to delivering excellent service and support to internal customers. The estimated pay range for this position is USD $39.00/Hr. - USD $40.00/Hr. Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Job Title : Desktop Support Engineer/ AV Technician Location : NY 55 Thomas,10013 (Onsite) Contract : 24 Months W2 Only- Summary: The A/V Technician is responsible for delivering reliable, high-quality audio-visual support across our Events and other High-Profile meetings, conference rooms and overall A/V technology footprint, and client and business facing Zoom systems and accounts. This role serves as a key operational resource for daily A/V service delivery, including Event Support, incident response, A/V system maintenance, Zoom environment support, and conference room readiness. Key Responsibilities • Event and Meeting support, • Experience supporting live in-person and broadcast Events, operating professional presentation hardware (Video switchers, audio mixers, PTZ camera control), • Experience supporting, and troubleshooting of enterprise event AV including QSC, Yamaha, Vizrt, Ross, Barco, Blackmagic, Cisco and Logitech., • Experience supporting C-Suite level executives, working comfortably to provide audio/mic support, • Conferencing & Room Support, • Provide daily operational support for conference rooms, studios, Zoom Rooms, and collaboration technologies, including customer facing support for in-meeting A/V technologies, • Troubleshoot and resolve incidents across devices, DSPs, CPU’s, cameras, microphones, and displays., • Perform fleet-wide room certification and readiness checks., • Maintaining Conference Room systems, ensuring Firmware and software currency is updated, • Frequent Conference room testing and functionality checks, • Incident Response, Ticketing & Service Management, • Manage, triage, and resolve A/V incidents and requests through the corporate ITSM (ServiceNow or Jira)., • Maintain strong ticket hygiene: timely updates, root-cause notes, detailed resolution steps, and proper closure., • Monitor SLA performance, escalate when necessary, and help ensure consistent service delivery. Qualifications Required: • 3–5 years of experience supporting Audio/Visual technologies, preferably in a corporate setting, with an emphasis on Event support., • Hands-on expertise with conferencing technologies (Zoom/Teams), DSPs, and audio and video control systems., • Must have strong customer-facing skills and be comfortable interacting with C-Suite executives, • Strong understanding of A/V signal flow, acoustic principles, IP networking fundamentals., • Strong documentation and communication skills., • Must have an energetic approach and a curious mindset, able to work independently when needed, but also able to work seamlessly in a tightknit team setting in a fast-paced environment

Job DescriptionAbout NationMind LLC: NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for FINANCIAL PROJECT ANALYST to join our growing team. Must have 10+ yrs of experience Work location: 2 Broadway, NYC 12 Months Work hours: 37.50 SUMMARY OF THE FUNCTION/ROLE The Telecom Services & Expense Management Unit team provides Telecom Services support, Expense and Financial management support for the organisation. The incumbent candidate will assist in establishing and optimizing processes for the Telecom Services & Expense Management Unit, including but not limited to, establishing processes for management and monitoring spending, analysis, forecasting, financial planning, invoice audit and expense analysis, variance reporting and analysis, forecasting procurement requirements for new purchases, contract modifications, and vendor payments. II. MAJOR RESPONSIBILITIES/ACCOUNTABILITIES In-depth experience with SQL, data analytics tools like Tableau, and the ability to work effectively with large data reports to ensure accuracy in Identifying cost savings opportunities and optimizing expenditures and invoice overcharges from carriers. Establish/Optimize process for the preparation and audit invoices, wireless plans and wireless equipment purchases from all carriers, budget variances/ expense reports for the department; Analyze report for data integrity. Establish/Optimize process to Review Cost Benefit Analyses (CBAs) and ROI. Establish/Optimize process to Analyze vendor expenses and compare to funding of contract. Establish/Optimize process to Prepare budget expense variances reports Establish/optimize preparation of reports, and analyses in areas such as Machine-to-Machine accounts, forecasts, expense reports, and business forecasts Establish/Optimize preparation status reports on in-process and completed projects. To indicate if projects are within budget parameters from both a dollar and time perspective. Establish/Optimize process to prepare and evaluate mid-year and year-end forecasts, monitor spending, and secure rollover of unspent funds Establish/Optimize process to track planned and actual expenses in support of the annual budget process Establish/Optimize process to Investigate and resolve overcharges and anomalies found during audit and analysis of wireless vendors accounts III. QUALIFICATIONS Experience and Education Requirements BS degree in Finance, Accounting or Economics preferred 10 Years of Experience in Telecom Services & Expense Management Experience with project-based financial management, telecom expense management, budgeting/forecasting and or auditing a plus In-depth invoice analysis and audit Ability to independently compile, research and perform in-depth analysis of projects and data Excellent problem-solving skill and analytical capabilities Prior forecasting and reporting experience required Strong communication, analytical and data organization / interpretation skills Proven ability to multi-task, work under pressure, and meet tight deadlines Attention to detail and accuracy is required Superior skills with Microsoft Office applications (Excel, PowerPoint, Word, Outlook) Outstanding organizational and quantitative skills as well as experience managing and resolving complex resource allocation problems Ability to perform high-volume work accurately and independently Ability to gather business requirements and outline business needs Ability to perform financial analysis using various financial system Excellent written and oral communications skills PeopleSoft Finance Modules ServiceNow Reporting Modules Budget Development, Forecasting and Projection skills Strong analytical skills/ Communication Skills Cost benefit analysis /ROI Invoice auditing and analysis Tracking Budget and project spend tracking Information Technology Understand and be abreast new technology

Job Description At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential. Varicent stands at the forefront of innovation, celebrated as a market leader in the 2025 Forrester Wave Report for SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, and G2. Our solutions are trusted by a diverse range of global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more. Here's why you'll thrive at Varicent: • Innovate with Purpose: Build impactful solutions for customers worldwide., • Join Excellence: Work in a diverse, collaborative, and innovative team., • Shape the Future: Lead in redefining revenue optimization., • Grow Together: Unlock your potential in a supportive environment.Join us at Varicent—where your talent and ambition meet limitless opportunities for success! About Varicent Varicent is the leader in Sales Performance Management (SPM), helping organizations design, operationalize, and optimize their go-to-market strategy. Our platform connects territory and quota planning, incentive compensation (ICM), and revenue operations into a single system—so strategy translates directly into seller behavior and business outcomes. Varicent is also investing heavily in AI-powered capabilities, enabling customers to automate processes, surface insights, and improve decision-making across the revenue lifecycle. From intelligent plan design to automated insights and seller guidance, AI is becoming a core part of how our customers operate at scale. We work with many of the world's leading enterprises to solve complex compensation and revenue alignment challenges, particularly in industries like insurance where scale, complexity, and accuracy are critical. Role Overview: We are hiring a Regional Sales Manager focused exclusively on the Insurance industry. This is a verticalized named account role, responsible for a defined set of high-value accounts in the Insurance Industry that are already aligned to Varicent's Ideal Customer Profile (ICP). Rather than geographic coverage, success in this role comes from deep account segmentation, strategic engagement, and disciplined execution of complex enterprise sales cycles. This is a hybrid role, responsible for both a portfolio of existing customer accounts and a target account list, requiring the ability to operate effectively as both a hunter (net-new pipeline generation) and a farmer (account expansion and growth). What You Will Do: • Own a named account list within the Insurance vertical, developing deep account and stakeholder understanding, • Manage a portfolio of existing customers, identifying and driving upsell, cross-sell, and expansion opportunities, • Segment and prioritize accounts to drive targeted outbound and expansion strategies, • Build and execute multi-threaded account plans across business and technical stakeholders, • Lead complex, consultative sales cycles from discovery through close, • Establish and expand C-level relationships, particularly across Finance, Sales, Operations, and IT, • Position Varicent's ICM/SPM platform and AI capabilities to solve complex business challenges, • Drive deal strategy, pricing, and contract negotiations in partnership with leadership, • Maintain high standards of pipeline management, forecasting accuracy, and deal hygiene, • Leverage internal and partner resources (Pre-Sales, Customer Success, GSIs) to advance opportunities, • Partner closely with Customer Success, Legal, and the Renewals team to ensure successful renewals, expansions, and long-term customer value What You Will Bring: • 10-12 years of enterprise Software and SaaS sales experience, with a consistent track record of exceeding quota, • Experience selling into the Insurance industry (Required), with an understanding of its revenue, operating and compensation complexities, • Proven success managing named accounts and large, complex deal cycles, • Demonstrated success in a hybrid hunter/farmer role, with the ability to generate net-new pipeline while expanding existing accounts, • Demonstrated ability to build and navigate C-level relationships, • Experience selling Incentive Compensation Management (ICM), Sales Performance Management (SPM), AI-driven analytics, or adjacent enterprise platforms, • Strong command of MEDDPICC (or similar structured sales methodology), • Proficiency with core sales tools, including:, • Salesforce for opportunity management and pipeline tracking, • Clari for forecasting discipline, • Salesloft for outbound prospecting, • Ability to articulate the value of AI-driven insights, automation, and decision support to both technical and business stakeholders, • Strong business acumen with the ability to tie solutions to measurable financial and operational outcomes, • High ownership mindset, with strong execution, accountability, and resilience Success Outcomes: 🌱 Within 1 Month, You Will: • Complete onboarding and build a strong understanding of Varicent's platform, including AI capabilities and Insurance use cases, • Develop internal relationships across Sales, Pre-Sales, and Customer Success, • Review and begin segmenting your named account list, • Align with your manager on account strategy and pipeline priorities🚀 Within 3 Months, You Will:, • Execute targeted outbound strategies across your account portfolio, • Build and progress a strong, qualified pipeline aligned to targets, • Confidently position Varicent's SPM + AI value proposition, • Begin establishing executive-level relationships within key accounts📈 Within 6 Months, You Will:, • Lead multiple active enterprise sales cycles with clear deal strategy, • Demonstrate consistent pipeline generation and progression, • Maintain strong forecast accuracy and CRM discipline, • Position Varicent's AI capabilities as a key differentiator in competitive deals🏆 Within 12 Months, You Will:, • Consistently meet or exceed quota, • Close multiple strategic Insurance deals, • Be recognized as a trusted advisor within your accounts, • Demonstrate deep expertise in Varicent's platform and the broader SPM, ICM, and AI landscape Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email accomodations@varicent.comVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

Job DescriptionWe are looking for an experienced Senior ServiceNow Product Owner to join our team on a 100% Remote basis. Experience Required: 15+ Years Location: Remote Role Type: Contract Key Responsibilities: • Own and manage the ServiceNow product roadmap, • Collaborate with stakeholders to define business requirements, • Drive platform strategy, enhancements, and integrations, • Lead Agile ceremonies and ensure timely delivery, • Ensure governance, compliance, and best practicesImportant Skills (Must Have):, • Strong expertise in ServiceNow ITSM, ITOM, HRSD, • Hands-on experience with ServiceNow Product Ownership, • Deep understanding of Agile / Scrum methodologies, • Experience with ServiceNow integrations (REST, APIs, MID Server), • Strong knowledge of workflow automation & ServiceNow platform architecture, • Excellent stakeholder management & communication skills, • Experience in enterprise-level ServiceNow implementations, • Ability to define product roadmap & backlog prioritization, • Knowledge of ITIL framework & best practicesCertifications (Preferred):, • ServiceNow Certified System Administrator (CSA), • ServiceNow Certified Implementation Specialist (CIS), • Certified Scrum Product Owner (CSPO), • ITIL Certification Flexible work from home options available.

Job DescriptionDescriptionBe Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife Network Systems Engineer to support enterprise-class data centers and ensure seamless network operations. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success. The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time and a commitment to delivering excellence in a fast-paced, mission-critical environment. This candidate will be proficient in supporting server and cloud environments but should also have experience with networking as this team will be supporting a wide array of technologies to support the company infrastructure and game day operations. If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact. Working for Blue Mantis at this customer, you’ll operate in a high-pressure, high-reward environment, directly impacting game-day success and ensuring a successful fan experience. Bring your technical prowess, leadership and passion for innovation to the league’s fast-paced and mission-critical IT environment. Work Schedule includes working Weekends and Holidays. Onsite Schedule: 1st Shift 7AM to 4PM Days Onsite: Friday/Saturday/Sunday/Monday/Tuesday Key Responsibilities • Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance., • Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization., • Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure., • System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance., • Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary., • Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments., • Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting. Skills, Knowledge and ExpertiseRequired Skills • Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies., • Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience., • Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds., • Familiarity with automation tools and scripting, • Excellent problem-solving skills with the ability to adapt to dynamic priorities.Preferred Skills, • Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki), • Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations., • Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments., • Knowledge of infrastructure capacity planning and performance tuning., • Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications., • Familiarity with security best practices, SIEM platforms, and endpoint protection., • Experience with advanced video streaming technologies and CDNs., • Familiarity with infrastructure performance tuning and capacity planning.Qualifications, • Provide game day support on major holidays when games are played., • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience., • Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)., • Experience: Demonstrated expertise in a complex, multisite environment.Base Salary Range: $120,000.00 - $165,000.00 Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. BenefitsWhat You’ll Gain • The unique opportunity to be part of the league’s technological foundation., • A challenging, high-energy workplace with direct impact on game-day success., • Hands-on experience with cutting-edge technologies in a mission-critical environment., • Opportunities for growth, learning, and professional development.Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time we have no interest in onboarding any new staffing partners.

Job DescriptionDescriptionBlue Mantis is looking to hire a Network Systems Administrator to support multiple customers based in the NYC area. The ideal candidate will be proficient in supporting various systems and applications, including server and cloud environments, and should also have experience with networking. This team supports a wide array of technologies to meet the needs of our customers’ large enterprise network environments. Key Responsibilities • Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance., • Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization., • Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure., • System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance., • Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary., • Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments., • Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting. Skills, Knowledge and ExpertiseRequired Skills • Strong experience Cisco Nexus/Arista/Meraki Switches, Cisco Wireless Controllers, Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies, Infoblox, DNS, and remediation of vulnerabilities., • Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience., • Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds., • Familiarity with automation tools and scripting, • Excellent problem-solving skills with the ability to adapt to dynamic priorities. Preferred Skills • Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki, Arista), • Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations., • Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments., • Knowledge of infrastructure capacity planning and performance tuning., • Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications., • Familiarity with security best practices, SIEM platforms, and endpoint protection., • Experience with advanced video streaming technologies and CDNs., • Familiarity with infrastructure performance tuning and capacity planning.Qualifications, • Provide game day support on major holidays when games are played., • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience., • Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)., • Experience: Demonstrated expertise in a complex, multisite environment.Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job Description Position: Document Processing Workflow Coordinator (Global Law Firm) Location: New York, NY (Hybrid) Company: Prestigious AM100 Law Firm Flex Hours: Monday-Friday 9:30am-5:30pm, 11am-7pm, 4pm-12am Comp Package: Base salary to $125K, Full Benefits, Bonus, 401(k), Tuition Reimbursement, Generous PTO Responsibilities for Document Processing Workflow Coordinator (Global Law Firm): • Act as liaison with attorneys and staff to clarify project specifications, negotiate timelines, and provide regular status updates., • Format, troubleshoot, and finalize complex legal documents using advanced tools in Word, Excel, PowerPoint, Visio, and Adobe Acrobat DC., • Coordinate and assign document services work requests using ServiceNow; assess project scope, confirm deadlines, and manage bandwidth., • Utilize specialized legal technology including DocXtools, Best Authority, Contract Companion, Nuance/Kofax Power PDF, and OmniPage Pro., • Provide light proofreading support; ensure accuracy, consistency, and quality across all deliverables., • Collaborate with team members and supervisors to complete high-volume, time-sensitive assignments., • Maintain detailed logs of assignments in workflow systems and provide backup coverage for front desk coordination when needed. Qualifications for Document Processing Workflow Coordinator (Global Law Firm): • 3+ years of experience in a legal document production and/or workflow coordination role., • Expert proficiency in Microsoft Word; advanced skills in Excel, PowerPoint, and Visio., • Proficiency in legal support tools such as DocXtools, Best Authority, Litera Change-Pro, iManage, Contract Companion, and Adobe Acrobat DC., • Strong organizational and multitasking skills with the ability to thrive in a high-volume, deadline-driven environment., • Excellent communication and interpersonal skills; client-service orientation is essential., • Familiarity with legal terminology and proofreading best practices a strong plus.

Job DescriptionDescription 3rd Shift working Wednesday/Thursday/Friday/Saturday/Sunday 11PM to 8AM. This Work Schedule includes working Weekends and Holidays Onsite In The NYC Area. Be Part of the Team Behind the Game Are you ready to bring your network expertise to the global stage of one of the biggest professional sports leagues in the US? Blue Mantis is seeking a highly skilled and versatile, Swiss Army Knife Network Systems Administrator to support enterprise-class data centers and ensure seamless network operations. This role focuses on ensuring high availability and performance of network infrastructure while contributing to game-day success. The ideal candidate will be a proactive and adaptable professional with a passion for innovation, an ability to multitask and reprioritize in real-time and a commitment to delivering excellence in a fast-paced, mission-critical environment. This candidate will be proficient in supporting server and cloud environments but should also have experience with networking as this team will be supporting a wide array of technologies to support the company infrastructure and game day operations. If you thrive under pressure and excel at managing complex technical challenges, this is your opportunity to make an impact. Working for Blue Mantis at this customer, you’ll operate in a high-pressure, high-reward environment, directly impacting game-day success and ensuring a successful fan experience. Bring your technical prowess, leadership and passion for innovation to the league’s fast-paced and mission-critical IT environment. Key Responsibilities • Server Administration: Manage and maintain Windows, Linux, and Unix environments to ensure optimal performance., • Cloud Operations: Administer cloud platforms including AWS, Azure, and O365 for enterprise workloads and containerization., • Virtualization: Manage, configure, and troubleshoot VMware-based environments to ensure optimal performance, scalability, and availability of virtualized infrastructure., • System Monitoring: Leverage platforms such as SolarWinds and DataDog to ensure network reliability and performance., • Incident Management: Lead network-related incident resolution, ensuring SLAs are met and escalating issues when necessary., • Security Best Practices: Implement and support secure networking solutions, ensuring robust protection in on-premise and cloud environments., • Documentation: Create and maintain detailed network documentation, including topology maps and procedures for troubleshooting. Skills, Knowledge and ExpertiseRequired Skills • Strong experience in NOC operations with expertise in Windows, Linux, and Unix environments using the ServiceNOW ticketing system., • Hands-on experience with cloud platforms (AWS, Azure, O365, VMware) and virtualization/containerization technologies., • Backup and DR Support: Experience supporting and troubleshooting backup and disaster recovery solutions such as Rubrik and Zerto, ensuring data protection and system resilience., • Hands-on experience with firewalls, routing protocols, and network monitoring tools like SolarWinds., • Familiarity with automation tools and scripting, • Excellent problem-solving skills with the ability to adapt to dynamic priorities.Preferred Skills, • Network troubleshooting in data center environments. (Cisco, Palo Alto, Meraki), • Proficiency in scripting languages (Python, PowerShell, Bash) for automating server and cloud operations., • Familiarity with cloud-based networking solutions in AWS, Azure, or O365 environments., • Knowledge of infrastructure capacity planning and performance tuning., • Knowledge of Kubernetes, Docker, and container orchestration for managing distributed applications., • Familiarity with security best practices, SIEM platforms, and endpoint protection., • Experience with advanced video streaming technologies and CDNs., • Familiarity with infrastructure performance tuning and capacity planning.Qualifications, • Provide game day support on major holidays when games are played., • Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent hands-on experience., • Certifications: CCNA, CCNP (or equivalent) ITIL and technical certifications in, servers and/ or cloud (preferred)., • Experience: Demonstrated expertise in a complex, multisite environment. BenefitsWhat You’ll Gain • The unique opportunity to be part of the league’s technological foundation., • A challenging, high-energy workplace with direct impact on game-day success., • Hands-on experience with cutting-edge technologies in a mission-critical environment., • Opportunities for growth, learning, and professional development. Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of the job. This job description is intended to describe the general nature of work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties, and skills required. Agencies/3 Parties may not solicit to any employee of Blue Mantis. Any candidate information received from any Agency/3 Party will be considered a gift and property of Blue Mantis, unless the Agency/3 Party is an Authorized Vendor of Blue Mantis with an up-to-date Blue Mantis Contract in hand signed by Blue Mantis Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Blue Mantis Talent Acquisition to engage in recruitment efforts for Blue Mantis. At this time, we have no interest in onboarding any new staffing partners.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT services consulting, enterprise technology advisory, systems integration, cloud architecture, cybersecurity review, data engineering, and structured technical transformation workflows. This role supports current and upcoming remote consulting opportunities focused on structured enterprise technology review, solution architecture assessment, implementation planning, technical documentation, vendor evaluation, cloud migration analysis, and high-quality project execution. Selected professionals will apply their IT consulting expertise to review realistic enterprise technology scenarios, evaluate technical recommendations, prepare structured written outputs, and support accurate, evidence-based technology consulting workflows. Key Responsibilities Professionals in this role may contribute to: Solution Architecture & Technical Advisory Review • Review enterprise technology scenarios involving solution architecture, technical recommendations, implementation planning, requirements gathering, and system design, • Evaluate architecture materials against business requirements, technical constraints, vendor capabilities, and documented decision criteria, • Support structured review of technology roadmaps, advisory materials, discovery notes, system diagrams, and implementation documentation, • Identify missing assumptions, feasibility issues, architecture gaps, and expected technical review outcomes Cloud, Security & Infrastructure Assessment • Review scenarios involving cloud migration assessments, infrastructure design, DevOps pipelines, cybersecurity posture reviews, and enterprise platform modernization, • Evaluate technical outputs against cloud architecture principles, security standards, implementation requirements, and platform-specific constraints, • Support structured review of AWS, Azure, GCP, NIST, ISO 27001, SOC 2, ITSM, DevOps, and infrastructure-related materials, • Prepare clear written explanations for technology recommendations based on source materials and verifiable criteria Systems Integration, Data & Platform Consulting Support • Review IT consulting scenarios involving systems integration, enterprise applications, vendor evaluation, data engineering, analytics, AI/ML implementation, and post-implementation review, • Evaluate materials connected to platforms such as SAP, Salesforce, ServiceNow, Workday, cloud data platforms, analytics tools, or similar enterprise systems, • Annotate, label, or validate technical consulting outputs across use cases such as vendor selection, migration planning, infrastructure review, and enterprise application implementation, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 3+ years of professional experience in IT services consulting, technology consulting, systems integration, enterprise architecture, cloud advisory, cybersecurity consulting, data engineering, digital transformation, or technical implementation advisory, • Background in one or more areas such as IT strategy, cloud migration, solution architecture, cybersecurity risk assessment, data engineering, analytics, AI/ML implementation, SAP, Salesforce, ServiceNow, Workday, or enterprise application consulting, • Familiarity with consulting workflows involving discovery workshops, requirements gathering, vendor evaluation, migration planning, solution design, implementation review, and technical documentation, • Comfort reading and preparing technical consulting artifacts such as architecture diagrams, implementation plans, vendor assessments, migration plans, security reviews, infrastructure designs, and technical recommendations, • Strong analytical thinking and written communication skills, • Ability to translate technical consulting workflows into clear, structured task documentation Educational Background • A degree or professional background in computer science, information technology, information systems, engineering, cybersecurity, data engineering, business technology, or a related technical field is helpful, • Equivalent practical experience in IT consulting, systems integration, enterprise architecture, cloud advisory, cybersecurity, data platforms, or technical program work is also highly relevant Nice to Have • Experience at an IT services firm, systems integrator, technology consultancy, enterprise advisory team, or large-scale technology environment, • Familiarity with AWS, Azure, GCP, TOGAF, Zachman, NIST, ISO 27001, SOC 2, ITSM, DevOps, SAP, Salesforce, ServiceNow, Workday, or enterprise architecture frameworks, • Experience preparing or reviewing discovery workshop notes, requirements documents, cloud migration plans, security assessments, vendor evaluations, solution architecture materials, or implementation plans, • Certifications such as AWS Solutions Architect, Azure Solutions Architect, GCP Cloud Architect, CISSP, PMP, TOGAF, ITIL, or related credentials are helpful, • Strong attention to detail in technical, documentation-heavy, and client-facing advisory environments Why This Opportunity • Apply enterprise technology consulting expertise to structured remote project work, • Contribute to high-quality solution architecture review, cloud assessment, security analysis, and systems integration evaluation, • Work on flexible assignments aligned with your technical consulting background, • Use your technology advisory judgment in a focused, detail-oriented review environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $80–$110 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy.

Job Summary We are seeking an experienced and detail-oriented Telecom Expense Management (TEM) Analyst to support the Telecom Services and Expense Management Unit within IT Operations. The ideal candidate will be responsible for telecom financial management, invoice auditing, budget forecasting, vendor expense analysis, reporting, and process optimization. This role requires strong analytical capabilities, expertise in SQL and reporting tools, and the ability to manage large datasets to identify cost-saving opportunities and improve operational efficiency. Key Responsibilities Manage and optimize telecom expense management processes for IT operations. Analyze telecom invoices, wireless plans, and equipment purchases to ensure billing accuracy and identify overcharges. Develop and maintain budget tracking, forecasting, and variance reporting processes. Prepare financial reports, forecasts, expense analyses, and project status reports. Monitor telecom vendor expenses and compare contract funding against actual spend. Perform cost-benefit analysis (CBA) and ROI evaluations for telecom services and projects. Track planned vs. actual expenses and support annual budget planning activities. Investigate and resolve billing discrepancies, anomalies, and vendor-related issues. Create dashboards and reports using SQL, Tableau, Excel, and other reporting tools. Support process improvement initiatives to enhance operational and financial efficiency. Work cross-functionally with IT, Finance, Procurement, and vendors to ensure effective telecom service management. Required Qualifications Bachelor's degree in Finance, Accounting, Economics, Information Technology, or related field preferred. 10 years of experience in Telecom Expense Management, financial analysis, budgeting, forecasting, or telecom operations. Strong experience with: SQL Tableau or similar analytics/reporting tools Microsoft Excel and Office Suite Experience with invoice auditing and telecom billing analysis. Strong analytical, organizational, and problem-solving skills. Experience with: Budget development and forecasting Financial reporting and variance analysis Vendor and contract expense management Knowledge of: PeopleSoft Finance Modules ServiceNow Reporting Modules Excellent written and verbal communication skills. Ability to manage multiple priorities and meet tight deadlines. Preferred Skills Telecom industry experience IT financial management Cost optimization and spend analysis Data integrity and reporting accuracy Project financial tracking and reporting Key Competencies High-level analytical ability Attention to detail Financial acumen Process improvement mindset Strong communication and collaboration skills Ability to work independently in a fast-paced environment Financial Management, TEM

Job Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking an accomplished individual to provide both operational leadership and hands-on technical support. Up front this is 50% hands-on technical role with 50% executive leadership. The role reports to the VP of IT & Security and manages both the Director of Infrastructure Operations and ServiceDesk/Desktop Support operations while maintaining deep technical involvement in complex implementations and serving as the subject matter expert across our technology stack. The ideal candidate combines proven leadership capabilities with advanced technical skills, providing strategic planning, operational reporting, and direct technical execution for critical infrastructure initiatives while ensuring exceptional end-user service delivery. The hands-on technical must haves, to name a few, include supporting Linux servers, VMWare, networking (routing, switching, firewalls), supporting windows active directory and building MS SQL database clusters. ROLE AND RESPONSIBILITIES: 50% Leadership: • Organizational Scope & Direct Oversight, • Infrastructure Operations and End-User Services Leadership, • Direct management of Director of Infrastructure Operations and the manager of desktop support services., • Operational oversight of Senior Systems Administrators, Network Engineers, and technical infrastructure staff, • Strategic coordination with infrastructure teams across Linux/Windows, Virtualization platforms such as VMware, storage, networking, and cloud platforms, • Technical mentorship for infrastructure professionals and career development planning, • Oversight of infrastructure Tier 1/2/3 support operations and escalation processes, • Demonstrated understanding of ITSM ticketing platform for incident, problem, and request management. ServiceNow experience preferable., • Strategic planning for end-user experience improvement and support optimization, • Ensure all systems are patched and secured in accordance with company policy, servers, laptops, and network equipment, • Strategic Planning & Operational Reporting, • Develop comprehensive operational plans, technology roadmaps, and capacity planning strategies for infrastructure and service delivery organizations, • Create detailed project plans, resource allocation strategies, and timeline management for major infrastructure and service delivery initiatives, • Generate executive-level reporting on infrastructure performance, service desk metrics, project status, and operational KPIs for VP leadership, • Coordinate budget planning, resource forecasting, and capital expenditure recommendations across infrastructure and end-user services, • Lead infrastructure architecture planning and technology standardization initiatives 50% Technical (hands-on): • Technical Leadership & Implementation, • Personally lead complex technical implementations including major infrastructure upgrades, migrations, and architectural changes, • Serve as escalation point for critical technical issues requiring advanced expertise across multiple technology domains, • Conduct advanced troubleshooting and resolution for complex infrastructure problems spanning multiple platforms, • Design and implement enterprise-level solutions including virtualization clusters, storage architectures, and network infrastructures, • Lead proof-of-concept development and technical evaluation of new technologies and platforms, • Provide hands-on technical guidance during critical maintenance windows and emergency response situations DESIRED QUALIFICATIONS: • Technology Stack Subject Matter Expertise, • Enterprise Infrastructure Platforms: Expert-level knowledge of virtualization (VMware vSphere, KVM), enterprise storage (SAN/NAS), Object based storage, Cisco switches, fiber channel switches, Load Balancers, Firewalls, and overall network architecture serving as foundation for all service., • Data Centers: Primary contact for our collocation data centers day to day operations. Hands on installation of technology during expansion and refresh projects. Capacity planning, Circuit inventory, IPAM and connectivity between data centers and branch offices., • Supporting Linux servers, 180 production servers and VMWare, • Networking (routing, switching, firewalls) and supporting windows active directory, • Database and design support - Building MS SQL database clusters., • DevOps - Container Platforms & Cloud-Native Architecture: Expert-level knowledge of on-premises Kubernetes platforms, container orchestration, microservices architectures, networking (CNI), storage (CSI), security contexts, RBAC, network policies, admission controllers, and multi-tenancy patterns. Experience building Kubernetes as an internal platform service for development teams., • Compliance-Driven Infrastructure: Familiarity with NIST 800-53 Rev 5 controls and NIST SP 800-190 container security guidance; practical experience implementing compliance requirements in containerized environments; familiarity with CMMC Level 2 requirements and government contract security obligations, • Operating Systems: Microsoft Windows Server current versions, Active Directory design, support and GPO's, Advanced expertise in Linux (RHEL, CentOS, Ubuntu), • DevSecOps & CI/CD Security: Experience working with the security team to help design and secure CI/CD pipelines. Working to integrate security controls including remediation of the results from the security teams container image scanning, vulnerability management, and policy-as-code enforcement, • Automation and Infrastructure-as-Code: Deep technical knowledge of Terraform, Ansible, GitOps workflows, and automation frameworks for declarative infrastructure management, • Understanding of network segmentation, VLAN's, routing , ACL's, Illumio Micro segmentation, service mesh implementations (Istio, Linkerd), mutual TLS, and identity-aware access controls for containerized environments, • Observability and Monitoring: Expert knowledge of observability platforms including Prometheus/Grafana for infrastructure metrics and AppDynamics for application performance monitoring, ability to interpret metrics, define dashboard requirements, and collaborate with platform teams on monitoring strategies, • Endpoint Management: Knowledge of modern endpoint management solutions including SCCM, Intune, Autopilot for desktop deployment automation, • Service Delivery: Understanding of ITIL frameworks, service desk operations, and end-user support best practices, • Emerging Technologies: Technical evaluation and implementation of new platforms and architectural patterns in compliance-constrained environments, • Cloud Technologies: We are an on-premise environment, however, experience with AWS, Azure, Google Cloud platforms primarily for architectural reference and hybrid patterns, • Networking: Advanced knowledge of enterprise networking, software-defined networking, service mesh architectures (Istio, Linkerd), and zero-trust network design for containerized workloads, • Database Systems: Experience supporting database teams using enterprise database platforms (SQL Server, PostgreSQL, MySQL) including containerized database operations and persistent storage strategies. Backup and recovery., • ITSM Platforms: Deep experience with ticketing platform capabilities including incident management, problem management, change management, and service catalog workflows; ability to define operational requirements and request platform enhancements and KPI's, • Education & Professional Experience:, • Bachelor's degree in Engineering, Computer Science, Information Technology, or related technical field, • 12+ years of progressive experience in enterprise infrastructure management and technical leadership, • 5+ years of senior management experience., • Proven track record leading large-scale infrastructure transformation and modernization projects, • 3+ years of experience managing service desk or end-user support operations in enterprise environments, • Leadership & Management Skills, • Proven ability to lead technical teams while maintaining hands-on technical involvement, • Strong project management capabilities with PMP certification or equivalent experience, • Excellent communication skills for both technical teams and executive leadership, • Experience with vendor management, contract negotiation, and strategic technology partnerships, • Ability to balance strategic planning responsibilities with operational execution and technical implementation, • Technical Certifications (Multiple Required), • Virtualization: VMware VCP-DCV, VCAP-DCA, or equivalent advanced certifications, • Cloud Platforms: AWS Solutions Architect Professional, Azure Solutions Architect Expert, or Google Cloud Professional (for architectural reference), • Project Management: PMP, Prince2, or equivalent project management certifications a plus, • ITIL: ITIL Expert or equivalent service management certifications a plus *The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay for this position is up to $200,000.00 annually. Pay varies by work location and may also depend on job -related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process. To learn more about our company and other opportunities visit us at www.mettel.net Keywords: IT Infrastructure, IT Operations, New York Jobs, IT Jobs, Indeed, LinkedIn, Google, Lever, #ITInfrastructure, #ITOperations, ExecutiveLeadership, #ExecutiveLeadership, #PeopleManagement, PeopleManagement, #NewYorkJobs, #ITJobs, #Indeed, #LinkedIn, #Google, #Lever, #Ladders, Information Technology Operations, IT Management, Information Technology Infrastructure, LinuxServers, #LinuxServers, VMWare, #VMWare, #Networking, Networking, #Routers, Routers, #Switches, Switches, #Firewalls, Firewalls, #TechnicalSupport, TechnicalSupport, #WindowsActiveDirectory, WindowsActiveDirectory, Windows Active Directory, DatabaseClusters, #DatabaseClusters, Database Clusters. MetTel is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. To learn more about our company visit us at www.mettel.net

Public Trust Eligibility Required About Aretum Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront. Job Summary Aretum is seeking a Software Team Manager to join our team supporting a large-scale federal technology modernization program. As a Software Team Manager, you will be embedded full time within a single Agile scrum team alongside the team's Scrum Master, serving as the technical lead for the team's developers, frontend engineers, and testers. You will work directly with the team's federal Product Owner and Business Analysts to translate functional requirements into well-formed technical work, lead day-to-day technical decisions within the team's scope, drive code quality and Definition of Done across the team, and coordinate with the program's Solutions Architect on architecture-level questions. You will partner with the Scrum Master on detailed roadmap planning, resource allocation, and milestone reprioritization. You will support change management coordination through the federal change advisory process and participate in security controls review for the components your team owns. This is a hands-on technical leadership role, not a pure management role; you will spend time in code, in design discussions, in peer reviews, and in production support alongside the team you lead. Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Responsibilities • Serve as the technical lead for a single Agile scrum team, providing day-to-day technical direction to the team's developers, frontend engineers, and testers, • Provide technical knowledge and analysis of the team's applications and operational environment, including high-level functional systems analysis, design, integration, and implementation advice on moderately complex problems, • Translate functional requirements and design specifications received from the federal Product Owner and Business Analysts into well-formed technical work, ensuring stories are technically sound before they enter sprint commitment, • Make day-to-day architectural decisions within the team's scope, escalating to the Solutions Architect and Cloud Architect for cross-team or program-wide architectural questions, • Drive code quality on the team by establishing and enforcing peer code review discipline, ensuring no merge request is approved without review by a peer developer, • Own the team's Definition of Done, ensuring it covers code review, testing, security scans, accessibility validation, and documentation, and ensuring the team consistently meets it, • Maintain test code coverage standards on the team's codebase (target minimum 90 percent with branch coverage enabled), and SonarQube quality gate compliance for Bugs, Code Smells, and Vulnerabilities, • Support GitLab CI/CD pipelines for the team's services, including build, test, scan, and deployment stages, and ensure the team's deployments are fully automated, • Partner with the team's Scrum Master and Business Analyst on detailed roadmap maintenance for the team's Epic area, providing technical level-of-effort estimates, resource allocation input, and milestone reprioritization recommendations, • Participate fully in SAFe Agile ceremonies (Sprint Planning, Daily Standup, Sprint Review, Retrospective, and Backlog Refinement), bringing the technical perspective to estimation, dependency identification, and acceptance discussions, • Support Program Increment (PI) Planning preparation by ensuring features are technically ready, dependencies are flagged, and effort estimates are realistic, • Support change management documentation and coordination through the federal change advisory process (typically a ServiceNow-based workflow), working with the federal Project Manager to ensure release approvals are in place in advance of each release, • Attend change advisory meetings as requested to provide technical details supporting release approvals, • Work with the Solutions Architect and federal security team to review security controls applicable to the team's components, identify areas where waivers or exceptions may be required, and support the federal Plan of Action and Milestones (POAM) remediation process, • Lead remediation of security vulnerabilities identified through routine security scanning within required timeframes (30 calendar days for High-Priority, 180 calendar days for Medium-Priority), coordinating fixes across the team, • Support Tier-2 and Tier-3 production issue resolution for components owned by the team, leading triage discussions, coordinating fixes, and verifying resolution, • Coordinate with Triage Engineers, the Solutions Architect, and federal Product Management on production issues that affect the team's components, contributing to root cause analysis and preventive improvements, • Support security architecture documentation for the team's components in support of Authority to Operate (ATO) maintenance, in coordination with the federal Information System Security Officer (ISSO) and the Solutions Architect, • Ensure technical documentation for the team's services (APIs, data models, deployment operations, runbooks) is current and accessible in the program's collaboration tools, • Mentor team developers through pairing, design review, and constructive code review, helping the team grow technically and supporting onboarding of new team members, • Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related field (or 3 years of additional experience), • Minimum 2 years of professional software engineering experience, • Demonstrated experience as a technical lead or senior developer on an Agile scrum team, including providing technical direction to other developers and owning code quality, • Hands-on experience developing production backend or full-stack web applications in Java and/or Python, • Hands-on experience with PostgreSQL, including schema design and SQL tuning, • Working experience with Elasticsearch or OpenSearch for search indexing, • Hands-on experience with containerized microservices in AWS (Elastic Container Service, RDS, S3, SNS, SQS, and related services), • Working experience with GitLab (or equivalent) source control and CI/CD pipelines, including build, test, scan, and deployment stages, • Working experience with Terraform for infrastructure-as-code, • Demonstrated experience leading code review and enforcing engineering standards on a team, • Experience translating functional requirements into well-formed technical work, including breaking down complex stories, identifying dependencies, and providing level-of-effort estimates, • Experience working in Agile/Scrum environments, including active participation in sprint ceremonies and backlog refinement, • Experience leading technical aspects of production incident response and Tier-2/Tier-3 production support, • Excellent written and verbal communication skills, with the ability to explain technical tradeoffs to developers, product owners, and government stakeholders Preferred Qualifications • Experience supporting federal government clients, • Experience working in a SAFe environment with multiple synchronized Scrum teams and Program Increment (PI) planning, • Experience with Spring Boot or comparable Java application frameworks for building REST APIs, • Experience with Angular frontends and end-to-end debugging across frontend, backend, and infrastructure layers, • Experience supporting security control reviews, ATO maintenance, and Plan of Action and Milestones (POAM) remediation for federal systems, • Experience supporting federal change advisory processes (typically ServiceNow-based), including authoring change documentation and presenting at change advisory meetings, • Experience with AWS architectural patterns including VPC isolation, application load balancers, and private-subnet container hosting, • AWS certification (e.g., AWS Certified Developer - Associate, AWS Certified Solutions Architect - Associate), • Experience with container image scanning, SAST/DAST tooling, and integration of security scanning into CI/CD pipelines, • Experience mentoring junior and mid-level developers and contributing to hiring or technical interviewing Travel Requirements This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible. EEO Statement Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance. As an Equal Opportunity Employer, Aretum complies with all applicable federal, state, and local employment laws. We are proud to support our nation’s veterans and military families, providing career opportunities that honor their service and experience. If you require reasonable accommodation during the hiring process due to a disability, please contact _ for assistance. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization Applicants must be U.S. citizens or currently authorized to work in the United States on a full-time basis. This position supports a federal government contract and requires the ability to obtain and maintain a Public Trust or Suitability Determination, depending on the agency’s background investigation requirements. Sponsorship is not available. • Health Care Plan (Medical, Dental & Vision), • Retirement Plan (401k), • Life Insurance (Basic, Voluntary & AD&D), • Paid Time Off, • Family Leave (Maternity, Paternity), • Short Term & Long-Term Disability, • Training & Development

Serve as a ServiceNow developer on a State Department Contract focused on cloud work. Facilitate and support the rollout of new applications and enhancements in ServiceNow. Preferred 5+ years of ServiceNow Development experience, including experience with the Service Catalog module and creating cust

Position Overview The Software Engineer II will provide development and support for Commercial off the Shelf (COTS) products, as well as a variety of customized applications. This position will support the Hanford Site Service Catalog using the PMG software platform. This will include the development of customized screens, the designing and administration of workflows, and SQL database support. This position could also involve .NET and other programming languages with back-end databases developed in SQL Server. Responsibilities may include the operation and maintenance support for legacy systems and website applications. Major Activities (Typical Duties/Responsibilities) • Troubleshoot software production issues, • Design databases, • Design PMG software platform screens and workflows, • Understand and follow established Software Development Process, • Assist with providing estimates, • Assist with gathering requirements from customers, • Assist with developing technical documentation, • Communicate effectively with good written and verbal communication skills, • Perform other duties as appropriate and as assigned. Knowledge/Skills/Abilities • 2 years relevant experience in a multi-platform environment including but not limited to application or database development., • 2 years’ experience in JavaScript, • 2 years’ experience in SQL design/support., • 2 years’ experience in development of applications using .NET technology., • Excellent interpersonal skills with proven ability to work in a team-oriented collaborative environment, • Ability to work in a multi-task, multi-project development environment, • Highly self-motivated and self-directed, • Strong customer relationship skills, • Ability to research, organize and analyze technical information with particular attention to accuracy and detail., • Excellent written and verbal communication skills; including thorough knowledge of proper grammar, advanced vocabulary, spelling, editing and proofreading skills., • Ability to occasionally work during non-standard business hours. Physical Abilities • Sufficient fine motor skills for the use of computers, calculators with an ability to withstand repetitive keyboarding for extended periods of time., • Visual and communications ability are adequate to perform the essential functions of the job., • Ability to kneel, bend and twist at the waist on an occasional basis., • Ability to reach below shoulder height with regular frequency (desk position) and at or above shoulder height on occasion., • Ability to push, pull, carry and lift objects weighing up to 10 pounds on a regular basis, and greater weights on an occasional basis., • Ability to travel by vehicle or aircraft, and ability to safely operate a motor vehicle. Minimum Qualifications • Bachelor's Degree (Computer Science, Mathematics, Management Information Systems, Business or similar) and 2 or more years of IT experience, or an equivalent combination of IT education, training and experience., • Must pass pre-employment background check., • Must pass pre-employment drug screening., • Applicants are required to have REAL ID ACT compliant documentation at time of hire and nothing on record that would prohibit you from gaining access to Department of Energy sites., • Must be able to obtain Department of Energy access badge. Preferred Qualifications • Experience in customizing and developing workflows for Enterprise COTS applications, • Experience with business process development with platforms like PMG, • Experience with ServiceNow, • Experience with Crystal Reports, • 1-2 years’ experience with AzureDevOps or other source control technology. Pay Range: $85,000-$140,000/ yearly Benefits: OSC Technical Solutions offers excellent benefits for eligible employees. Benefits include paid holidays, paid time off, 401k with employer match, dental, vision, health insurance plans through the Federal Employee Health Benefits (FEHB) program, as well as life and disability benefits. OSC Technical Solutions does not discriminate, and the company provides equal employment opportunity for all employees and applicants without regard to race, religion, color, sex, gender, sexual orientation, national origin, citizenship status, age, marital status, pregnancy or parenthood, handicap or disability, genetics, veteran status or any other legally protected characteristic. OSC Technical Solutions adheres to all federal, state and local laws regarding equal employment opportunity and will not discriminate against you in violation of these laws. OSC Technical Solutions reserves the right to apply CIRI Shareholder preference to qualified Shareholders in employment and advancement opportunities. OSC Technical Solutions participates in E-Verify. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Reasonable Accommodation: OSC Technical Solutions will provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with OSC Global, LLC or any of its subsidiaries, please email _. Important Employment Notice: Federal Contract & RCW 49.44.240: Due to our status as a federal contractor operating within the State of Washington, all applicants and employees must adhere to federal law, which classifies cannabis as a Schedule I controlled substance. While Washington State’s RCW 49.44.240 (which generally prohibits employers from discriminating against an applicant based on their lawful use of cannabis off-site and during working hours) is state law, it does not supersede federal requirements. Zero-Tolerance Policy and Disqualification • Prohibition: The use, possession, or distribution of cannabis is strictly prohibited for all employees, regardless of state law., • Testing: Applicants will be subject to pre-employment drug screening that includes testing for cannabis., • Disqualification: A positive test result for cannabis will result in immediate disqualification from consideration for employment, as mandated by our federal contract obligations. All applicants must be able to comply with all federal regulations, including those concerning controlled substances, as a condition of employment.

Description Leidos is seeking an experienced Network Infrastructure Project Manager who is interested in supporting large information technology projects for our Utility Technologies Solutions team. In this role, you will be driving the execution and delivery of IT projects for our electric utility client. Additionally, you will ensure the successful delivery of projects while adhering Leidos' Mission, Vision, and Values. This position is responsible for planning, coordinating, monitoring, and implementing complex large-scale projects to meet organizational goals. This person will maintain the efficiency of important aspects of the project management process such as planning, budget, and risk assessment. The ideal candidate is required to have excellent project management skills, with experience in organizing, planning, and executing large-scale projects from vision to implementation involving internal personnel, contractors, and vendors. Location: This position is based in Newark, New Jersey. Qualified candidates must reside within a commutable distance and be able to work onsite at client offices three days per week. Responsibilities: • Direct project team, manage cost and schedule, ensure contract compliance, and serve as the primary customer interface., • Manage technical scope, cost, schedule, risks, dependencies, and delivery of assigned infrastructure and network modernization initiatives., • Lead complex IT infrastructure projects including data center moves, modernization efforts, construction coordination, and enterprise technology deployments., • Oversee enterprise infrastructure initiatives involving SD-WAN implementations, router and firewall deployments, wireless access point (WAP) and wireless controller (WLC) rollouts, cloud connectivity, and network segmentation., • Coordinate asset inventory management, hardware lifecycle refreshes, and technology replacement programs across multiple business units and vendors., • Manage cybersecurity-related initiatives including Data Loss Prevention (DLP), Cloud Access Security Broker (CASB), identity and access management, Active Directory, and Microsoft Entra projects., • Lead telephony and communications projects including VoIP, SIP, and Contact Center as a Service (CCaaS) implementations and integrations., • Provide strong, proactive, and assertive leadership that engages multidisciplinary teams to respond to evolving business and operational needs., • Lead project team members including executives, line-of-business stakeholders, subject matter experts, controllers, schedulers, engineers, and external vendors through the full project lifecycle., • Manage project teams consisting of internal staff, consultants, and multiple vendors with both onshore and offshore resources., • Drive vendor management activities including vendor evaluation, RFI/RFP development, solution selection, contract coordination, and implementation oversight., • Create and maintain project management plans, establish governance processes, execute governance reviews, and ensure adherence to PMO standards and organizational procedures., • Coordinate with cross-functional stakeholders to define project scope, objectives, success criteria, timelines, and deliverables. Required Education & Experience: • Bachelor's degree in business, Information Technology, Computer Science or related degree with 8+ years of experience as an IT Project Manager. Additional years of experience may be considered in lieu of degree., • Proven experience managing enterprise infrastructure and network projects including SD-WAN, network segmentation, cloud connectivity, firewall deployments, wireless networking, and data center modernization initiatives., • Experience managing infrastructure construction, relocation, or modernization projects including data center moves and technology refresh programs., • Experience managing asset inventory, hardware lifecycle replacement, and infrastructure upgrade initiatives., • Working knowledge of Active Directory, Microsoft Entra, cybersecurity technologies, and enterprise infrastructure environments., • Experience leading telephony and communications projects including VoIP, SIP, and CCaaS implementations., • Experience managing cybersecurity-related initiatives such as DLP, CASB, identity/access management, and related enterprise security programs., • Experience leading vendor selection and procurement activities including RFI/RFP development, vendor evaluations, contract coordination, and implementation management., • Strong project management experience handling project financials, schedules, scope, governance, testing, and resource coordination., • Demonstrated planning, integration, scheduling, organizational, and financial management skills., • Strong executive communication and presentation skills with the ability to brief leadership and influence stakeholders across technical and business teams., • Solid understanding of PMO methodologies, project governance processes, and infrastructure project delivery best practices., • Working knowledge of Microsoft Project, Primavera P6, Smartsheet, Power BI, ServiceNow, or similar project and reporting tools., • Ability to build and maintain strong relationships, partnerships, and external networks., • Ability to work independently with minimal supervision while effectively collaborating across cross-functional teams., • Excellent customer-facing, leadership, organizational, analytical, and problem-solving skills., • Excellent written and verbal communication skills., • Ability to maintain confidentiality and adhere to data protection and security guidelines where appropriate. Desired Qualifications: • Previous IT project management experience within a utility or highly regulated industry preferred., • PMP or equivalent is preferred If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. May 26, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Featuredjob

Construction Procurement Coordinator. We are currently looking for a Construction Procurement Coordinator for our New York office. The Procurement Coordinator supports the Workplace Procurement team by managing the ServiceNow contract intake queue and coordinating the administrative workflow require

ServiceNow Solution Architect — ITSM / ITAM / SPM Contract | Remote Job Details Location: Remote — US or Canada Contract Duration: April 7 – June 29 Hours: 94 total hours Language: English Work Authorization: Not required About the Role We are hiring on behalf of a client for an experienced Se

Job Description Key Responsibilities: Inventory Management: • Maintain an accurate and up-to-date inventory of IT assets, including hardware, software, printers/scanners, peripherals and mobile phones., • Track the movement, transfer, and disposition of IT assets., • Perform regular physical audits of IT inventory to ensure consistency with the inventory management system., • Document and monitor all IT equipment lifecycle from procurement to disposal. Procurement Support: • Work closely with the IT team and procurement department to support the purchasing of new hardware, software, and other IT assets., • Assist with requisitioning, receiving, and verifying the condition of IT items upon delivery., • Ensure that all IT equipment is properly tagged and entered into the asset management system upon receipt., • Mobile phone provisioning., • Manage Vendor relationships. Asset Lifecycle Management: • Coordinate the return, repair, or disposal of obsolete or non-functional IT equipment., • Ensure the timely and secure disposal of IT assets, including data destruction procedures., • Maintain records of asset warranties, licenses, and maintenance schedules. Software and License Management: • Track software licensing and ensure compliance with licensing agreements., • Maintain software inventory and license records for audits and reporting purposes., • Assist with software deployment and installation as needed. Reporting and Documentation: • Prepare inventory reports for management, including status, utilization, and upcoming needs., • Generate asset management reports for internal audits and compliance purposes., • Document inventory processes and best practices to improve the efficiency and accuracy of IT inventory control. Collaboration & Support: • Collaborate with IT staff and departments heads (where appropriate) to understand upcoming technological needs and assist in planning for new purchases., • Provide support to the IT department by tracking and managing IT resources during technology projects or upgrades., • Assist end-users with IT asset-related inquiries, including hardware assignments and troubleshooting. Qualifications: • Education: Bachelor’s degree in Information Technology, Business Administration, or related field (or equivalent experience). Experience: • 2-3 years of experience in inventory control, IT asset management, or a related field., • Experience working with inventory management software and asset tracking systems. Skills & Competencies: • Strong attention to detail and organizational skills., • Knowledge of IT hardware, software, and systems., • Familiarity with software licensing and compliance., • Proficient in Microsoft Office Suite (Excel, Word, etc.) and inventory management tools., • Strong communication and interpersonal skills., • Ability to work independently and manage multiple tasks effectively., • Problem-solving and analytical thinking capabilities. Preferred Qualifications: • Certification in IT Asset Management (e.g., Certified IT Asset Manager – CIAM)., • Familiarity with ITIL (Information Technology Infrastructure Library) framework., • Experience with inventory management tools such as Zoho Desktop Central and Service Desk, ServiceNow, Asset Panda, Zoho or similar software Working Conditions: • Office environment with occasional lifting of equipment up to 10 lbs., • Occasional travel to different locations across all 5 boroughs or vendor sites may be required., • Must be able to work flexible and non-traditional hours during system upgrades or inventory audits. If hired, I agree to abide by all of Safe Horizon’s rules and regulations, and understand that, if employed, my employment may be terminated with or without cause, and with or without notice, at any time, at the option of either the company or me. I further understand that no representation, whether oral or written by any representative or agent of the organization, at any time, constitutes a contract of employment. AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: https://www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf Know Your Rights: Workplace discrimination is illegal. Hiring Range: $34.06 - $37.36 Hourly Full-time Hours: 35 Hours per week Full-time Benefits: Vacation Time, Paid Sick Time, Holidays, Medical, Dental, Vision, 403(b) Retirement Plan, Company Life Insurance, Medical/Dependent Care Flexible Spending Accounts, Tuition Assistance Program, Commuter Benefits Program, Gym Reimbursement, Parental Leave, Employee Learning Center

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, helpdesk workflows, identity and access management, endpoint administration, SaaS administration, and structured IT operations processes. This role supports current and upcoming remote consulting opportunities focused on structured IT support review, helpdesk workflow analysis, access management documentation, endpoint setup review, SaaS administration, and high-quality project execution. Selected professionals will apply their IT support expertise to review realistic technical support scenarios, evaluate diagnostic steps and requirements, prepare structured written outputs, and support accurate, evidence-based IT workflow tasks. Key Responsibilities Professionals in this role may contribute to: Helpdesk & Ticket Resolution Review • Review IT support scenarios involving helpdesk tickets, diagnostic steps, known resolutions, escalation paths, and technical troubleshooting workflows, • Evaluate ticket responses against required diagnostic procedures, source materials, system behavior, and defined resolution criteria, • Support structured review of troubleshooting notes, runbooks, incident write-ups, and ticket documentation, • Identify missing information, incomplete diagnostics, incorrect resolutions, and expected support outcomes Identity, Access & Account Administration • Review access management scenarios involving user provisioning, deprovisioning, role-based access, SSO, MFA, permission changes, and account lifecycle workflows, • Evaluate access-change requests against defined roles, approval requirements, security expectations, and target access states, • Support structured review of IAM workflows using systems such as Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, or similar tools, • Prepare clear written explanations for access and identity decisions based on source materials and verifiable criteria Endpoint, SaaS & Systems Support • Review endpoint and SaaS administration scenarios involving device setup, baseline configuration, license management, admin settings, and target system states, • Evaluate device setup and software access workflows against documented requirements, setup checklists, and configuration standards, • Support structured review of endpoint management materials using tools such as Jamf, Intune, Jira, ServiceNow, or similar systems, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 2+ years of experience in IT support, helpdesk, service desk, systems administration, desktop support, technical support, or related IT roles, • Experience with one or more areas such as identity and access management, endpoint management, SaaS administration, ticketing workflows, device setup, license management, SSO, MFA, or user lifecycle support, • Familiarity with tools such as Okta, Active Directory, Entra ID, Jamf, Intune, Microsoft 365, Google Workspace, Jira, ServiceNow, Zendesk, Freshservice, or similar IT systems, • Comfort reading and preparing IT artifacts such as tickets, runbooks, access-change requests, incident write-ups, troubleshooting notes, device setup checklists, and admin documentation, • Strong written communication skills and ability to explain IT support decisions clearly, • Ability to follow structured instructions and produce evidence-based work Educational Background • A degree or professional background in information technology, computer science, information systems, cybersecurity, systems administration, technical support, or a related field is helpful, • Equivalent practical experience in IT support, helpdesk operations, systems administration, endpoint management, or SaaS administration is also highly relevant Nice to Have • CompTIA A+, Network+, Security+, ITIL, Microsoft, Google Workspace, Okta, Jamf, or equivalent IT certification, • Experience with SSO, MFA, RBAC, provisioning, deprovisioning, endpoint configuration, or SaaS license management, • Familiarity with ITSM workflows, SLA tracking, incident management, service request handling, or support escalation processes, • Experience preparing or reviewing runbooks, incident write-ups, access requests, support tickets, device setup guides, or troubleshooting documentation, • Strong attention to detail in technical, security-sensitive, and documentation-based workflows Why This Opportunity • Apply IT support and systems administration expertise to structured remote project work, • Contribute to high-quality helpdesk review, access management analysis, endpoint setup assessment, and IT documentation workflows, • Work on flexible, project-based assignments aligned with your professional background, • Use your IT support judgment in a focused, detail-oriented consulting environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $55–$80 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy

Job DescriptionServiceNow Program ManagerJob OverviewLocation: New York City, New York (Mainly Remote but will need to come into NYC office 2 times a month)Employment Type: 1099, W2Candidate Pay Rate: $89.6Experience : 4-5 yearsAbout the Role • Stop here if you are looking for a high-level portfolio governance role. This is not that job. This is a Contract ServiceNow Program Manager role mainly remote but requires 2 visits to the NYC office per month. The role involves rolling back enhancements to the 'out of the box' mode of ServiceNow SPM and managing remotely. The position reports to the E.D. who runs the Governance Reporting Team. We are seeking a hands-on, "boots-on-the-ground" Program Manager to act as the direct extension of our Executive Director—someone who will be the day-to-day execution arm, not someone waiting for instructions..Responsibilities Own the day-to-day execution of the ServiceNow SPM Module Enhancement project across multiple business and technology teams, including maintaining detailed project plans, RAID logs, and driving daily stand-ups and weekly working groups. Stand up project for realistic execution: project planning, budget tracking, and resource allocation, and working across multiple functions to structure and manage end-to-end project efforts through deep understanding of requirements, technologies, cross-functional impact, and business strategy. Serve as the "eyes and ears" for executive leadership—proactively monitor program health, identify emerging risks and issues, and escalate strategically with recommended solutions, not just problems. Execute weekly project and portfolio status reporting, synthesize complex information into clear, concise updates, and present to senior management and other key stakeholders with confidence. Bridge business and technology teams to lead the rollback initiative, ensuring original business needs that led to customizations are still met through optimized 'out-of-the-box' configurations. Provide indirect oversight of program and project level resources including those provided by 3rd party vendors, ensuring alignment and delivery momentum. Required Qualifications 8+ years of progressive Project/Program Management experience with at least 4-5 years specifically managing programs within the ServiceNow ecosystem, with heavy emphasis on the SPM (Strategic Portfolio Management) module. Proven experience working in a banking or financial services environment with deep understanding of trading environments, capital markets, or regulatory reporting. Strong experience in project management methodologies & reporting, strong skills in delivery management, stakeholder management, risk management, and problem-solving—with a track record of hands-on execution (building project plans, leading working groups, managing RAID logs). Exceptional communication (written and verbal), must be able to lead meetings, summarize, and articulate key points to provide clear direction and support to stakeholders and team members without reciting a resume. Preferred Qualifications Experience with a "rollback" or "technical debt reduction" initiative within ServiceNow is a significant plus. Any implementation or experience with a global organization is a plus. Understanding of how a PMO functions and how this program fits into broader organizational strategy. Required Skills & TechnologiesPrimary Skills • ServiceNow SPM, • Project Management, • PMO, • EXCEPTIONAL COM, • SPM, • ServiceNow, • BANKING DOMAIN, • TRADING ENVIRONSecondary Skills, • Stakeholder Management, • Risk Management, • Problem-Solving, • CommunicationHow to Apply, • Update Your Resume: Please add any missing skills or certifications that align with the role., • Apply Online: Click the “Apply” button at the end of the job description and complete the required details., • Submit Supporting Documents: Upload a photo ID. If you are not a U.S. citizen or Green Card holder (GC-EAD), please include your work authorization details., • Confirmation: Once submitted, reply to this email to let me know. I’ll review your updated materials and, if there’s a match, schedule a video interview to discuss further. We appreciate your time and interest in this opportunity. Our team will review your application carefully and respond promptly.

Job Description We are sharing a specialised part-time consulting opportunity for professionals experienced in IT support, customer support, HR administration, back-office workflows, ticket triage, access management, and structured support documentation processes. This role supports current and upcoming remote consulting opportunities focused on structured support workflow review, IT and back-office process analysis, ticket handling, knowledge base assessment, HR case documentation, administrative coordination, and high-quality project execution. Selected professionals will apply their support and administrative expertise to review realistic workplace scenarios, evaluate process requirements, prepare structured written outputs, and support accurate, evidence-based support workflow tasks. Key Responsibilities Professionals in this role may contribute to: IT Support & Access Workflow Review • Review support scenarios involving helpdesk triage, access provisioning, password resets, SSO issues, device setup, software access, license management, and incident escalation, • Evaluate IT support outputs against documented procedures, required diagnostic steps, access rules, and expected resolution criteria, • Support structured review of tickets, runbooks, access-change requests, device setup notes, and incident documentation, • Identify missing steps, incorrect routing, incomplete diagnostics, and expected IT support outcomes Customer Support & Knowledge Base Review • Review customer support scenarios involving Tier 1 ticket handling, escalation routing, refund decisions, exception handling, and knowledge base materials, • Evaluate support responses against source materials, policy rules, customer context, and documented support standards, • Support structured review of KB articles, macros, escalation memos, response templates, and support playbooks, • Prepare clear written explanations for support decisions based on source materials and verifiable criteria HR, Admin & Back-Office Workflow Support • Review HR and administrative scenarios involving PTO inquiries, benefits questions, onboarding, offboarding, leave requests, HRIS updates, expense reports, travel booking, meeting coordination, and document filing, • Evaluate HR and admin outputs against required fields, workflow rules, eligibility criteria, approval requirements, and documented policies, • Support structured review of HR case notes, service request tickets, expense packages, travel plans, meeting notes, and filing taxonomies, • Maintain accuracy, consistency, and professional judgment across submitted work Ideal Profile Strong candidates may have: • 3+ years of experience in IT helpdesk, customer support, HR operations, administrative support, facilities coordination, office administration, back-office support, or related roles, • Working fluency in at least two areas such as ticket triage, access management, SSO, HR systems, benefits administration, customer support workflows, knowledge base management, procurement, expense systems, or admin coordination, • Familiarity with tools such as ServiceNow, Jira, Zendesk, Freshdesk, Okta, Active Directory, Entra ID, Google Workspace, Microsoft 365, Workday, BambooHR, Gusto, Concur, Expensify, Ramp, or similar workplace systems, • Comfort reading and preparing support artifacts such as tickets, runbooks, escalation memos, KB articles, HR case notes, access requests, expense reports, travel plans, and administrative documentation, • Strong written communication skills and ability to explain support decisions clearly, • Ability to follow structured instructions and produce evidence-based work Educational Background • A degree or professional background in information technology, business administration, human resources, communications, office administration, service management, or a related field is helpful, • Equivalent practical experience in IT support, customer support, HR administration, back-office coordination, or administrative workflow review is also highly relevant Nice to Have • Experience in mid-to-large company environments with structured ticketing, HRIS, support, procurement, or administrative workflows, • Familiarity with ITSM, HRIS, CRM, ticketing systems, knowledge base tools, expense platforms, travel platforms, or service request management, • Experience preparing or reviewing tickets, runbooks, KB articles, escalation notes, HR case records, expense packages, travel plans, or service request documentation, • Certifications in IT support, HR, customer support, office administration, or service management are helpful, • Strong attention to detail in process-heavy, documentation-heavy, and support-focused environments Why This Opportunity • Apply IT, support, HR, and back-office workflow expertise to structured remote project work, • Contribute to high-quality ticket review, support documentation, HR case analysis, and administrative workflow assessment, • Work on flexible, project-based assignments aligned with your professional background, • Use your support and administrative judgment in a focused, detail-oriented work environment, • Remote structure with competitive hourly compensation Contract Details • Independent contractor role, • Fully remote with flexible scheduling, • Part-time commitment depending on project availability, • Competitive rates between $40–$85 per hour depending on expertise, • Weekly payments via Stripe or Wise, • Projects may be extended, shortened, or adjusted depending on scope and performance, • Work will not involve access to confidential or proprietary information from any employer, client, or institution About the Platform This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams. By submitting this application, you acknowledge that your information may be processed by 24-MAG LLC for recruitment and opportunity matching in accordance with our Privacy Policy: https://www.24-mag.com/privacy-policy.

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