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Job Description Project Overview HireScale is partnering with a forward-thinking organization to elevate how HR and Talent teams operate through modern HRTech systems, process design, and adoption strategy. This is a fractional or full-service HRTech Consultant engagement focused on driving measurable business outcomes by improving how people systems are configured, adopted, and embedded across the organization. This is not a traditional HR systems implementation role. The focus is on turning HRTech into a true business performance engine—where systems, workflows, and user adoption directly improve hiring efficiency, compliance adherence, employee experience, and workforce scalability. You will operate at the intersection of HR operations, systems implementation, process transformation, and change management, with a strong emphasis on enabling real adoption—not just deployment. A key part of this role involves building internal momentum through stakeholder alignment, governance structures, and champion-led adoption models. This includes designing and optimizing HR workflows across systems such as HRIS, ATS, LMS, performance management, and workforce planning platforms, while ensuring compliance, auditability, and operational consistency. A critical expectation is the ability to influence across the organization—partnering with HR leadership, People Ops, and business stakeholders to build committees, champions, and operating cadences that drive sustained system usage and behavior change. The goal is not just to implement HR technology—it is to make HR systems stick, scale, and deliver measurable business impact across the employee lifecycle. Scope of Work & Core Capabilities • Design and optimize HR and Talent workflows across the employee lifecycle (recruiting, onboarding, performance, development, retention), • Configure and enhance HRTech systems (HRIS, ATS, LMS, performance management, and workforce planning tools), • Ensure compliance with relevant employment, labor, and data privacy regulations (e.g., GDPR, EEOC, SOC 2-aligned practices where applicable), • Translate HR strategy into scalable, system-driven processes and operating models, • Improve data integrity, reporting, and workforce analytics across HR systems, • Lead change management initiatives to drive adoption across HR and business teams, • Build and operationalize HRTech governance structures, including committees and steering groups, • Establish champion networks to increase system adoption and reinforce behavioral change, • Partner with HR leadership and People Ops to define KPIs, success metrics, and adoption benchmarks, • Identify friction points in HR processes and redesign them for simplicity, scalability, and compliance, • Train and support internal teams to ensure sustainable system usage and ownership, • Collaborate with IT, Security, and Finance teams to ensure system integration and compliance alignment Engagement Brief This engagement is focused on delivering measurable improvements in HR and Talent operations through effective HRTech implementation, adoption, and process transformation. Success is defined by system adoption, operational efficiency, compliance adherence, and improved workforce outcomes. • Target Outcomes: Fully adopted HRTech systems that improve hiring efficiency, employee experience, compliance management, and workforce visibility. Deliver standardized HR processes, strong governance structures, and measurable improvements in system usage and data quality. Ensure long-term sustainability through internal champions and embedded operating models., • Duration: 8–16 weeks (fractional or full-service depending on scope), • Commitment: Fractional or full-service engagement, • Budget: Flexible based on scope, complexity, and proposal, • Start Date: ASAP Portfolio Requirements: • 2–3 relevant projects in HRTech implementation, TA/ HR transformation, People Ops systems, or workforce technology strategy, • Demonstrated end-to-end ownership (problem → system/process design → rollout → measurable adoption or business outcome), • Clear evidence of impact (system adoption rates, process efficiency gains, compliance improvements, or workforce metrics), • Experience working across HRIS/ATS/LMS platforms and enterprise HR systems, • Proven ability to drive change management through stakeholder alignment, committees, and champion networks, • Supporting materials such as system documentation, rollout plans, governance models, or case studies preferred About HireScale HireScale is redefining how people and organizations grow and work together. We connect companies with top-rated independent consultants to build agile, highly skilled and resilient teams; while also empowering talent to shape their own paths and align meaningful work with personal freedom and purpose. Our goal is a future where opportunity is open, work is self-directed, and everyone thrives.

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Manager, Product Simplicity Partner is a strategic partner to the Product organization, responsible for simplifying, scaling, and operationalizing lending and deposit products across the Credit Union. This role bridges strategy and execution, ensuring products are designed, launched, and managed with operational rigor, regulatory awareness, and a relentless focus on member and employee experience. As a change agent, the Simplicity Partner drives cross‑functional alignment, identifies friction points, and delivers solutions that improve speed to market, adoption, and long‑term product performance. Responsibilities: Specific duties include, but are not limited to, the following: • Responsible for the life cycle of programs that are directly related to the product strategic plan (lending and deposits) as well as identifying and researching new potential programs that will increase operational efficiencies and drive revenue, • Acts as the business lead on projects, supporting UAT processes, case management and defect discovery, • Own product launch readiness, ensuring operational, servicing, compliance, and training requirements are fully met prior to launch, • Partner with Product Managers to define success metrics, monitor adoption and performance, and recommend enhancements post‑launch • Identify and resolve post‑launch issues that impact member experience, frontline efficiency, or financial performance, • Conducts risk assessments on all projects to preliminarily identify any deficiencies in the program or plan as well as collaborating to mitigate risks and losses to the Credit Union, • Lead cross-functional execution of product initiatives, ensuring alignment, accountability, and executive-level visibility., • Schedule and facilitate meetings to ensure all projects and programs are being tracked for the department. Provide updates to Executive Management and project sponsors, • Identify and proposed solutions on gaps in processes and procedures within workflows, develop and implement solutions that eliminate process gaps, automate manual tasks, drive growth, and improve operational efficiencies, • Ensure product initiatives comply with regulatory, policy, and control requirements throughout the product lifecycle, • Partner with Risk, Compliance, and Audit to address findings, implement controls, and prevent repeat issues, • Proactively identify operational and member risk associated with product design decisions, • Serve as the primary business owner for cross‑functional product initiatives, partnering with Technology, Compliance, Risk, Operations, Marketing, Training, and Servicing, • Lead cross‑functional working groups to resolve product‑related issues, prioritize enhancements, and drive execution, • Champion simplification by reducing process complexity, eliminating manual workarounds, and improving product usability for members and frontline teams, • Translate product strategy into clear, scalable processes that support growth without adding operational burden, • Act as an escalation point for product‑related operational risks, defects, and member impacts, • Works with Product Data Specialist and IT on any data needs for the department, • Perform other duties as required Requirements: • Bachelor’s degree or equivalent experience, • 5+ years of management experience, • Project Management Professional (PMP) or Certified Project Manager (CPM) certification preferred, • Experience with Jack Henry Symitar and MeridianLink platforms preferred, • Minimum of 5 years product, deposit or lending operations or similar industry experience, • Strong written and verbal communication skills • Strong analytical and critical thinking skills, • Excellent relationship building skills, • Ability to lead, negotiate and facilitate, • Strong change management skills with the ability to manage multiple projects and priorities Competencies: • Comprehensive knowledge of deposit and lending operations, including mortgage and consumer loan origination processes, policies and procedures, • Recent experience in a leadership position within the credit union/mortgage banking industry, • Strong team player with demonstrated initiative, • Displays pride in providing superb member service, • Excellent organizational skills with ability to multitask in a fast-paced environment, • Strategic thinker with proven analytical ability and has strong attention to detail, • Demonstrated effectiveness in managing multiple priorities, reporting and meeting deadlines in a fast-paced environment; flexibility with changing priorities on a daily basis, • Demonstrated commitment to quality and continuous improvement, • Results oriented Leadership Competencies: • Proven ability to manage change, • Capacity to take calculated risks and innovate, • Experience in setting vision and strategy, • Lead by example and encourage team in developing adaptability, • Successful in communicating effectively, • Prioritizes developing others, • Thinking that values diversity and difference, • Proven ability to build and maintain relationships at all levels of the organization, • Skilled at managing effective teams and work groups that default to action, are accountable, and take ownership of work Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. Why You’ll Love Working Here: The pay range for this position is between $93,200-155,790 annually. Actual base pay offered may vary depending on a number of factors such as job-related knowledge, skills, experience, and location. Employees in this position may also be eligible for a discretionary bonus, 401(k) with an 6% employer match per pay period. Benefits for this position include Medical, vision, dental, life, and disability insurance, flexible paid time off and 11 paid holidays annually. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.