Social services specialist jobs in Jersey City, New Jersey - Page 8Create job alerts

Job DescriptionYou will be responsible for supervising and guiding children and adolescents for our JCC programs at PS74. ABOUT YOU You should be familiar with all JCC programs, embrace the agency’s mission, have excellent communication skills and experience working with youth. WHAT YOU’LL DO • Assisting the activities specialist/teacher of the activity you are given for the hour, • Assisting the children of your assigned group with their snack, • Attendance of participants in your group, • Overall supervision of children in their group, • Assisting with Homework help, • Facilitating certain activities such as plays, talent shows, games etc., • Experience working with youth, • Organized and exhibit follow through on tasks and goals, • Hours: Monday through Friday, 2:30 to 5:30pm ABOUT US The Jewish Community Center of Staten Island was founded in 1929 with the goal of creating a home for the Jewish community by offering social, recreational, and educational activities. Over time, that mission expanded to help anyone who walked through the doors of any of our facilities. The JCC has become a true community center—not just for the Jewish community, but for the entirety of Staten Island. Programs serve the needs we see in our community and are constantly expanding to meet new demand. We serve people of all walks of life, from young children to seniors and everyone in between. The JCC is proud to offer services that help improve the quality of life for people on Staten Island and beyond. We strive to help those in need as well as provide recreational and educational opportunities for our members.The JCC of Staten Island is dedicated to encouraging harmony throughout the community by providing facilities and programs that are open to all regardless of race, religion, creed, color, national origin, sex, age, disability, marital status, sexual orientation, or political affiliation. Everyone is welcome at the JCC. Powered by JazzHR 6nag8FAe71

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field. BronxWorks is hiring one (1) Help Desk Specialist for the IT Program. RESPONSIBILITIES • Provide first-level technical support to end users via phone, Zoho Desk ticketing system, email, or in-person., • Troubleshoot and resolve hardware and software issues for desktops. laptops, printers, and other IT peripherals., • Install, configure, and maintain operating systems and software applications., • Collaborate with IT team members to escalate complex issues and ensure timely resolution., • Assist in the implementation and maintenance of IT infrastructure and systems., • Create and maintain documentation for IT processes, procedures, and troubleshooting guides through SharePoint and the Zoho Desk ticketing system Knowledge Base., • Conduct user training sessions on IT tools and best practices., • Stay current with technological trends and developments to provide proactive support and recommendations., • Manage and support Microsoft online tools such as Intune, Office 365, and SharePoint., • Bachelor’s degree in Information Technology, Computer Science, or related field required, • Industry certifications such as CompTIA A+ and Network + required, • 1-2 years of experience in a help desk or technical support role required, • Strong oral and written communication, time management and organizational skills, • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 50 pounds., • Ability to stand, walk, or sit for long periods., • Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation., • Travel is necessary., • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact . #INDMID

Job DescriptionCompany Description Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market. Curinos operates under a hybrid modality. This individual may work from the New York, Boston, or Chicago offices. Job Description The Senior Vice President, Client Management leads growth, retention, and strategic engagement across a complex portfolio of high-value client relationships, primarily Tier 1 Banking Institutions. This role is a trusted advisor to C-level stakeholders, driving business alignment between client priorities and Curinos’ data-driven solutions. This position requires a seasoned, consultative leader who ensures coordination across client projects, leads account strategies, and collaborates cross-functionally to deliver differentiated client value. Responsibilities include: • Drives performance and satisfaction across a portfolio of complex, high-value clients with accountability for growth and retention, • Builds and deepens trusted advisor relationships with C-suite and senior client stakeholders, • Develops and leads annual strategic account plans, aligning client goals with Curinos’ growth and solution roadmaps, • Champions CRM and data analytics tools to provide pipeline visibility, support forecasting, and inform strategic decisions, • Applies deep product knowledge and market insights to articulate Curinos’ differentiated value and shape client conversations, • Leads complex contract renewals, pricing strategies, upsells, and commercial negotiations in partnership with internal stakeholders, • Independently resolves moderate-to-complex client issues, escalating critical risks appropriately while maintaining professionalism, • Partners across internal teams to coordinate client projects and deliver integrated solutions, • Mentors and coaches junior client management staff to strengthen team capability and succession planning, • Proactively identifies operational and process improvements that enhance client delivery and outcomes, • Owns and actively manages a multi-deal, dynamic pipeline with timely, accurate data and internal alignmentQualifications, • Bachelor’s Degree preferred; advanced degree a plus, • 8+ years of experience in financial services or consulting with proven leadership in managing complex client relationships and sales strategies, • Demonstrated ability to lead and influence C-level stakeholders and cross-functional teams, • Track record of success in achieving significant revenue growth and retention targets, • Strong commercial acumen, including pricing, deal structuring, and financial impact discussions, • Exceptional communication, presentation, and executive influence skills, with boardroom experience, • Ability to mentor and develop talent while fostering a culture of professionalism and excellence, • Proficient in Microsoft Office, Teams, Salesforce, and CRM-driven pipeline management Additional Information Why work at Curinos? • Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from, • Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!, • Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!, • Learning and development tools to assist with your career development, • Work with industry leading Subject Matter Experts and specialist products, • Regular social events and networking opportunities, • Collaborative, supportive culture, including an active DE&I program We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't meet all the requirements. If you're excited about working for us and have relevant skills or experience, please go ahead and apply. You could be just what we need! If you need any adjustments to support your application, such as information in alternative formats, special requirements to access our buildings or adjusted interview formats please contact us at and we’ll do everything we can to help. Inclusivity at Curinos: We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Curinos is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics.

Job Description Summary Job Description: Shift Supervisor is accountable for the physical/emotional safety of the environment while on shift. Additionally, the individual is responsible for leading the staff/resident teams utilizing the Tuckman model of supervision along with the MYSI standards (Eyes on, Ears on, Heart on)/ therapeutic approach in the Department of Education setting. The individual is accountable for staff engaging youth in any and/all education components throughout the school day and during after-school in terms of homework, tutoring and after-school programming. Moreover, the Shift Supervisor must ensure that the behavior management specialist team is positioned optimally to support youth in each educational component. Furthermore, the Shift Supervisor is responsible for the overall safety and movement of the resident/staff team to and from school. This includes timely arrival to school daily, and monitoring speed of agency vehicle/driving route (if applicable). This position offers a full-time, 40 hour-per-week, in person work schedule and is based in Staten Island. From time to time, this position requires work outside of normally scheduled working hours. About St. John’s Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems. We offer holistic, trauma-informed support to young people up to age 21. Our main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school. We also operate a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island. St. John’s is dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities. Principal Responsibilities • Demonstrates fidelity to the agency's service values and organizational imperatives., • Responsible for the full engagement of all residents in each educational component on a daily basis., • Ensures pat frisk are conducted twice daily to minimize the introduction of contraband into unit., • Ensure all tasks are completed prior to team’s departure, this includes but not limited to incident reports, daily log and log book, etc., • Must debrief the current/ incoming shift members each and every day without fail., • Responsible for the timely arrival of residents to and from school on a daily basis, including but not limited to driving routes/speed of vehicle (if applicable)., • Maintain a classroom environment that is conducive to learning throughout the school day., • Divides youth into small clusters to be supported by all school youth counselors throughout the day during classtime. All staff are required to complete daily index cards on youth assigned M-Fri to be collected and submitted to the office manager/ designated POC for documentation., • Responsible for supporting residents in completion of all daily school/other assignments/ tasks and support residents in creating a daily routine of studying both during and after-school., • Responsible for strategic positioning and engaged supervision of staff and residents in each classroom, during school hours., • Maintain all relevant certifications including but not limited to a clean/valid driver’s license, SCM certification, etc., • Additionally, beyond the aforementioned statements, perform any and all tasks as assigned by program leadership. Required Qualifications and Experience • Associate’s degree in human services or related field and a minimum of 1 year relevant experience working with vulnerable youth and families preferred -OR- a high school diploma and 2 years of relevant experience working with vulnerable youth, • Valid driver’s license, • Individual must be well versed in the MYSI approach/standards, TCI/ SCM/Other training specific to program, • Experience managing behavior utilizing the MYSI or other therapeutic approach, strong knowledge of programming and program protocol., • Strong communication skills, • Mature, responsible and effective communicator with proven ability to manage both upward and downward, • Attention to detail, • High level of integrity and independent thinker and doer, • Assumes responsibility for staff and residents during shift, • Leads by example Travel Requirements This position offers a full-time, in person schedule and is based in Staten Island and does require travel to other locations when needed. Disclaimer The statements herein are intended to describe the general nature and level of work being performed by the incumbent in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of a person in this position. Diversity, Equity, Inclusion and Belonging Statement With more than 250 years of combined experience, Little Flower Children and Family Services of New York and St. John’s Residence for Boys have a long-standing history of serving children, youth, adults and families of color. Our mission, vision and values are grounded in elevating the shared humanity of every staff member, community partner and those with whom we engage. We recognize that our DEIB work is continuously evolving as we strive for equity and inclusion for individuals of all races, ethnicities, genders, sexualities, ages, abilities, religions and lived experiences. Accessibility Some job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may be designed to protect the safety and health of the employee, their fellow employees and the individuals being served and may therefore exclude some individuals. Equal Employment Opportunity Statement St. John’s Residence for Boys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally protected group status.

Job Description Position Description The Support Services Specialist is responsible for providing guidance and assistance for clients and volunteers of Harlem United’s Drop-In Program shower services in the Integrated Harm Reduction department. They will oversee the flow of people through the shower area, engage with shower guests, and report on the daily operations to the Program Director, Support Services. The Support Services Specialist works closely with staff of the department to ensure clients are engaged through the lens of harm reduction and with a trauma-informed approach. Currently, this position operates out of our Drop-In Center in Harlem, as well as providing shower services at a community partner location in Ridgewood, Queens one day per week. Locations in the future may adjust with program changes. Essential Job Functions The following duties are mandatory requirements of the job: Operations • Set up shower area and welcome area at the beginning of service and break down at the end of the day., • Ensure cleanliness of shower area and other areas used by the program prior to program start, throughout the day, and at the close of service delivery., • Ensure shower stalls are prepared and sanitized before each shower guest., • Work with drop-in staff to ensure clients are signed in according to distribute toiletries and clothing items, etc., • Explain procedures and expectations of shower program to clients, ensuring that they are following established guidelines and using shower area safely., • Engage with clients receiving services, assisting them with referrals to additional services as needed., • Work with other staff in following safety and de-escalation protocols in working with clients., • Track shower services and client engagement using data tracking process created by Program Director, ensure documentation is up to date and accurate., • Enter service delivery details into online client tracking systems and/or funder databases as required by program., • Orient new volunteers, explain procedures, model appropriate interaction with guests. The following duties are to be performed as assigned by the supervisor: • Attend data driven and clinical supervision, as well as departmental, divisional and staff meetings., • Participate in internal and external trainings as assigned by manager and clinical director, as well as required by Human Resources., • This position requires a high school diploma and two years’ experience in services for individuals experiencing unstable housing or with people who use drugs. Candidate should be familiar with housing services, substance use services, and social services agencies within New York City. Excellent interpersonal skills, including clear communication with clients and colleagues Effectiveness in prioritizing tasks, delegating them where appropriate Able to provide culturally competent services and demonstrate respect for the community to be served by our program, including people who use drugs, people experiencing unstable housing or homelessness, and LGBTQIA+ individuals Knowledge of and respect for the harm reduction model and its principals Bilingual English/Spanish a plus Must be able to lift up to 40 pounds Must be able to bend, scrub, mop, etc., for extended periods

Job Description About MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now comprised of over 600,000 individuals. With each new generation we have the pleasure of interacting with, we maintain the credit union promise of people helping people. Our Mission: To help hard-working New Yorkers build better tomorrows Our Vision: Be New York's most loved financial institution by helping our members build their best financial futures Overview: The Talent Acquisition Specialist is responsible for all aspects of the recruitment process, from sourcing and attracting talent through recruitment plans to extending offers and onboarding for positions at all levels and areas of the credit union. Responsibilities: Specific duties include, but are not limited to, the following: • Collaborate with HR and hiring managers to identify staffing needs, job specifications, duties and responsibilities, competencies, qualifications, and skills., • Identify and source appropriate candidates and fill open positions., • Research, identify and recommend best practices for full cycle recruitment function, including alternative staffing strategies., • Maintain and present HR recruiting metrics., • Review and coordinate candidate applications, conducts phone interviews/ screenings as needed, refer candidates to hiring managers, and participate in applicant interviews as needed., • Provide guidance, coaching training, and reference information/materials to hiring managers in preparation for applicant interviews., • Coordinate participation in various job fairs and may be required to make presentations., • Respond to requests for specific application procedures, company and organization information, and general job opportunities on a regular basis., • Arrange travel and lodging for out-of-town applicants, and perform reference checks and employment verification as needed., • Additional duties include execution and coordination of the onboarding and orientation process with new employees as needed., • Other duties and projects as assigned., • Perform other related duties as requested and special projects as assigned. Requirements: • Bachelor’s Degree preferred, • Must have minimum 3-4 years of full-cycle recruiting experience; financial services industry experience is a plus, • Able to attract candidates using various sources, such social media networks, employee referrals, name generation, direct sourcing, and other internet tools, • Demonstrated capability in recruiting for a wide variety of roles and levels in multiple functions, • Strong capability in talent scouting, direct sourcing of candidates, assessing, hiring, and managing talent, as well as developing a high performing, diverse and sustainable talent pipeline, • Extremely perceptive person, who is capable of relating to individuals at all levels, • Present themselves professionally and possess high ethical standards, • Experience with ADP or other Applicant Tracking Systems Why you'll be a good fit: Our Core Values are an integral part of who we are and who we hire. By living our Core Values, every day, we continue to attract the best and brightest talent, achieve unsurpassed results and continuously challenge ourselves to be better than yesterday. These values are at the heart of our organization and within every teammate. To be a great fit, you’ll bring the following Results - We are passionate about winning. Agility - We proactively anticipate, respond and pivot to ensure MCU wins. Integrity - We operate with the highest ethical standards and highest degree of honesty. Belonging - We cultivate a culture of inclusion and teamwork. Ownership - We take personal responsibility and hold ourselves accountable for the results. What we can offer you: Competitive compensation, medical and dental benefits. 401K with employer match Flexible paid time off Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including, but not limited to knowledge, skills and abilities, as well as geographic location. Incentives and/or benefits packages may vary depending on the position. Municipal Credit Union (MCU) is an Equal Opportunity Employer. Municipal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state or local laws. We are committed to hiring, training, cultivating, promoting, and celebrating an environment where we have a welcoming and fulfilling place for all people to call home. Diversity of race, thought, sexual orientation, age, veteran status, religion, and disability will empower us to thrive as individuals, as teams, and as an organization.

Job Description Overview Physician Affiliate Group of New York (PAGNY), a tax-exempt organization affiliated with NYC Health + Hospitals, is one of the largest physician groups in New York State and directly employs nearly 4,000 physicians and allied health professionals who serve seven of New York City’s public hospitals, numerous public health community-based practices, and the city’s Correctional Health Service. The mission of NYC Health + Hospitals is to extend equally to all New Yorkers, regardless of the ability to pay, comprehensive health services of the highest quality in an atmosphere of humane care, dignity, and respect. Their Values are built on a foundation of social and racial equity and has established the ICARE standards for all staff. NYC Health + Hospitals is the nation’s largest municipal health care delivery system in the United States. Dedicated to providing the highest quality health care services to all New Yorkers with compassion, dignity and respect, and regardless of immigration status or ability to pay. Responsibilities The Front Desk Specialist is an integral part of the Administration support staff personnel and is responsible for all aspects of administrative support and for providing general assistance to visitors and staff in the office. • Greet all visitors and employees, • Providing excellent customer service to all PAGNY employees, • Interact with clients, co-workers and the general public in a professional and effective manner, • Maintains conference rooms calendars and prioritizes meeting requests and travel logistics, • Answers telephones, screens and direct calls, • Prepares and submits complete and accurate invoices and expense reports, • Prepares correspondence and documents, • Reception and sorting of mail and deliveries, • Monitors and maintains office equipment and office supplies, • Assists with scheduling meetings, conference calls, catering requests, etc., • Tidy and maintain conference rooms, reception area and pantries, • Provide general administrative and clerical support, • Proactive and able to work independently, • Provide coverage as needed for other support staff members, • 5 days in office Qualifications • Associates Degree required, • Proficient use of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Minimum 1-3 years in a similar role, • Attention and detail orientated, • Customer service experience, • Works well under pressure, • Ability to prioritize tasks, • Excellent interpersonal and communication skills Benefits include: • Annual Salary range - $45,000.00-$55,000.00, • 10% 401K company contribution after one year of service, with 3% company contribution starting day one, • Choice of a three-tiered, very low cost medical plans, • Excellent dental insurance, including orthodontics coverage, • Generous paid time off program Physician Affiliate Group of New York, P.C. (“PAGNY”) is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view PAGNY’s EEO policies, please click here. Please click here to view the Federal “EEO is the law” poster or visit for more information. The annual base salary listed complies with the New York City law on Salary Transparency in Job Advertisements. The annual base salary listed is for full-time employment and does not include bonuses/incentive compensation or benefits. Actual total compensation depends on many factors, including experience, specialties, historical productivity, and historical collections. Actual total compensation may differ.

Job Description Summary: Supervises a team of employees who receive incoming telephone calls involving domestic violence, rape, and other crimes that will, in some instances, require making quick decisions regarding the caller’s safety and well-being. The Team Leader has a key role in setting the standard for assessing human service needs via telephone using active listening, crisis intervention and/or suicide risk assessment skills. The Team Leader manages staff members who will normally elicit essential information from the caller including the problem (or complaint) determine the immediacy and type of response needed based on an initial risk assessment, and document critical aspects of the telephone call and actions taken on the agency’s database. This position assigns staff to perform their duties and responsibilities, and reviews their work for adherence to instructions, accuracy, completeness and conformance to accepted client-centered practices. To ensure quality assurance performance standards and expectations are being successfully carried out in the Hotlines, this position will take a pro-active role to develop and implement action plans to address problematic trends, sustain progress and continuous improvement. The Team Leader provides oversight and supplemental spot-checking for data and documentation quality initiatives, while offering coaching and development to Client Advocate Specialists and Shift Coordinators to improve their ability to explore callers’ mental and emotional state of mind through client centered, empowering, and non-judgmental language. Responsibilities: • Learn and integrate a trauma-informed, client-centered approach, using an anti-oppressive lens, into your work with clients. Coach and guide staff in their client practice that reflects these approaches. Participate in the recruitment, hiring and onboarding of new staff., • Supervises staff whose key role is to establish rapport with the caller and, through risk assessment skills acquired in Client-Centered Practice training, assist the caller to safety plan around the current situation. Staff may provide relevant information and referrals to resources that may assist the caller in maintaining their safety., • Provide weekly individual supervision to a direct reports using a reflective supervision model and a trauma informed approach., • Provide ad hock supervision and coaching to any advocate on shift as needed., • Utilize hotline technology to assess staff overall productivity. Including the accuracy and timeliness of case records that document client interactions., • Ensures smooth daily operation through shift monitoring and administration, including:, • Supporting staff to handle challenging calls and debriefing after challenging calls, • Supporting staff in handling calls through coaching, • Evaluating the quality of client experience on the hotline by examining abandonment rate, call volume, hold times, and answer time., • Handling client calls during busy periods as needed, to CAS standard, • Handling calls from social service and criminal justice providers, • Handling client complaints, and escalating complaints to Hotlines Senior Director as needed., • Monitoring staff attendance for shifts, training and staff meetings, • Documenting shift activities and issues, • Reviewing for accuracy and approving both e-time and funder timecards after designated deadlines., • Reviewing and monitoring direct reports leave time accruals to ensure that vacation, holiday, and other time off requests are processed according to company policy., • Acts as client risk specialist in managing clients who are at risk for suicide, and in supporting staff members who are responding to those clients’ needs, • Interviews prospective candidates for open positions and recommends hiring decisions in line with Safe Horizon’s hiring policies, • Communicates regularly with all staff to provide information and updates regarding program practice and operations, • Coordinates shelter intake and communicates daily to staff updated status and availability of shelter space derived from Shelter Occupancy and Referral System (SORTS) and/or Shelter staff, as well as troubleshoot shelter-related issues, to ensure seamless assignments of Hotlines clients into shelter spaces, • Establish and maintain clearly communicated consistent expectations of and goals for staff performance that focus on CCP standards (includes EPA goals) and document for employee file, • Assess and identify staff with performance issues. Collaborate with staff in the development of action plans to improve performance and document for employee file., • Master’s degree in human services field ( e.g., counseling, psychology, social work or related field) with at least 1 year of supervisory experience preferred, or Bachelor’s degree in human services field with at least 3 years of supervisory experience., • 2+ years of public contact experience (e.g., call center environment), preferably working with crime victims, dealing with individual problems and applying policies, procedures, and/or guidelines. Telephone counseling experience desirable. Knowledge: • Familiar with trauma and intimate partner violence and the prevention, treatment and recovery processes for victims, • Recognize the social, economic, familial and cultural contexts that affect victim’s lives, • Familiarity with human behavior and of causal factors underlying family breakdown;, • Ability to model, coach, motivate client facing staff, • Ability to use a trauma informed approach to addressing client, and or staff escalations, • Ability to assess and respond to an emergency/crisis and notify other parties when necessary, • Requires sound judgment and action in life-threatening situations, • Computer skills, including proficiency in MS Excel, Word, Outlook; and the Internet, • Proficiency with ACD / call center telecommunications technology and operations, • Ability to communicate effectively both orally and in writing;, • Respect and empathy for victims with a genuine desire and willingness to help people in need, • Recognition and belief in the empowerment of crime victims, and those that have been systematically oppressed., • Sensitivity to gender-related issues and/or cultural background of clients, • Commitment to maintaining high levels of skills and performance AmeriCorps, Peace Corps and other national service alumni are encouraged to apply. This position is remote. Technology Statement: Applicants may be responsible for providing the equipment and tools they need to work remotely as required, such as access to a computer, internet service, and phone service. Safe Horizon will discuss potential solutions with candidates and may assist where needed and agreed to in advance. Please follow this link to view complete EEO Law and complaint filing information: