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Job DescriptionPosition Summary The Behavioral Health Manager is responsible for collaborating across interdisciplinary teams to advise, develop, and guide staff practice to influence positive behavior change in Atlas Workforce participants. The position requires strong familiarity with interventions for positive behavior change, crisis de-escalation strategies, and strong self-management skills. The Behavioral Health Manager will adhere to the model prescribed by United Way of New York City, philosophies and approaches, manuals, and policies, exude a collegial nature that is rooted in authentic engagement, and relish in the opportunity to collaborate with members across teams proactively. This position requires a keen understanding of the environmental triggers that commonly impact men of color from communities with prevalent gang violence, criminal justice involvement, and substance abuse. The Behavioral Health Manager must have experience working with frontline service workers who engage high-risk youth and adults in structured programming. Salary: 72,000 - 78,000 Mission, Culture and Fit The BHM must embody the values and mission of the agency. This includes meeting our participants where they’re at in their journey, demonstrating our values through compassion and understanding, and affirming that none of us should be measured against the worst things we have done. Attention to Detail The BMS must demonstrate competency to develop systems and processes to organize and keep track of information or work progress; is routinely conscientious, thorough, accurate and reliable when performing and completing job tasks; and recognizes trends, detects inconsistencies, and determines essential details. Collaboration The BMS must collaborate and coordinate with the AW team, particularly those on the Outreach and Transitional Employment teams, to provide care and support to those in need of higher supervision levels. They will also need to collaborate with external providers where individuals are receiving voluntary services to ensure care is done in a coordinated manner. Essential Duties and Responsibilities: • Oversee and support a team of Coaches, ensuring they are equipped with the necessary skills and strategies to foster positive behavioral changes in participants;, • Develop and utilize standardized tools to conduct observations of program staff as they are engaging in key program activities such as cognitive behavioral group facilitation, individual participant coaching, and verbal de-escalation;, • Engage directly with staff to share practice observations, encourage evidenced-based practice, strengthen facilitation practice, promote self-regulatory behaviors in participants, and enhance behavior management;, • Design and execute a comprehensive training curriculum for Coaches and other relevant staff, highlighting cutting-edge behavior modification techniques, crisis management, and the application of evidence-based practices;, • Serve as the linchpin for a multidisciplinary team, fostering a collaborative culture that values knowledge sharing and collective problem-solving. Lead by example in promoting a proactive approach to participant engagement and staff development;, • Utilize a robust qualitative and quantitative analysis framework to evaluate program effectiveness. Initiate data-driven adjustments to behavior modification plans, aiming for measurable improvements in participant outcomes;, • Cultivate and maintain strategic partnerships with community organizations, educational institutions, and key stakeholders. Leverage these relationships to enhance program resources and support networks., • Assist with the development and integration of trauma-informed policies, practices, and services for participants; and, • LMSW preferred. MSW or CASAC with at least 2 years relevant experience will be considered;, • Bilingual (English/Spanish) preferred;, • Skilled communicator who can liaise interdepartmentally as well as with community partners and stakeholders;, • Ability to work a flexible schedule;, • Proficiency in Microsoft Office and Excel;, • Valid Driver’s License required;, • Ability to work independently and on a team;, • Experience working with the community in the South Bronx, a plus;, • Experience and/or desire to work with a culturally diverse population; EBA’s mission is to support families and strengthen communities through the high-quality implementation of evidence-based programs (EBPs). As a ‘production company’, we focus on the implementation issues back stage so that EBPs and community-based providers can be the ‘stars’ on stage. Over the past 20 years, EBA has served multiple states and counties in the areas of juvenile justice, child welfare, and behavioral health. EBA offers a team of professionals with backgrounds in social services, juvenile justice, evidence-based programs, information technology and human resources. EBA’s interdisciplinary team brings a combined total of more than 150 years of experience in clinical services and program management related to community-based and evidence-based programs. Powered by JazzHR LSoeTOmGGf

Job Description Job title: Director of Social Services Reports to: Program Director FLSA Status: Exempt / Full Time Date Issued: April 2021 POSITION SUMMARY: The Social Services Director is responsible for supervision and staff development, program planning and development, and client services. The essential functions of the job include, but are not limited to the duties listed in the job description. DUTIES AND RESPONSIBILITIES: • Responsible for providing orientation to casework staff (Caseworkers, Housing specialists, Residential Aides), and instruct staff on social services policies and procedures., • Supervises day to day operations and clinical staff, • Provides Administrative and programmatic supervision to case management and residential aide staff., • Facilitates regular case conferences and conducts weekly staff meetings., • Completing Reports for DHS (SOTA, Quarterly and 5/6 reports), • Completing Monitoring Instrument CAP, • Joining the 11 AM conference call with DHS, • Assigns cases to case managers and schedules work according to priority., • Audits client records and ensures compliance with DHS and HPCDC, regulatory, funding agency requirements and guidelines., • Assesses, trading and coaches case managers, housing specialist and residential aides on work assignments and community resources., • Supervises and documents incident reporting and distributes related notices within 24 hours., • Reviews services plans, program notes, and other required client documentation to ensure comprehensiveness and compliance with HPCDC and regulatory agency requirements. Signs off on final documents prior to filing client charts., • Ensures housings documentations is completed in a timely manager for submission to housing providers., • Manages caseload in the absence of the Case Manager., • Prepares and submits required reports and statistics in a timely manner., • Prepares staff schedules and monitors payroll., • Supervises client databases to ensure accuracy of client information., • Evaluate staff work performance per agency policy and professional standards., • Review disciplinary actions and administer performance reviews for social services staff., • Develop staff training curriculum., • Is on call to address emergency needs on a 24-hour basis. PROGRAM PLANNING AND DEVELOPMENT • Establishes service linkages with community resources, both public and private., • Develops tools and procedures to measure achievement and target goals., • Assess improvements in service delivery proves. Identify, recommend and implement necessary changes with supervisor., • Work with Administrative team, to develop funding proposals for existing and new services., • Utilize and ensure compliance with the Quality Assurance program for Social Services. CLIENT SERVICES • Work with IT team, ensure utilization and monitor client case tracking system., • Responsible for monitoring client statistics and ensuring timely delivery of reports to Program Director., • Responsible for the daily operation of client services and for developing a supportive environment for staff and consumers., • Recommends and develops policies and procedures to enhance social services program performance. Employee may be required to carry out additional duties as assigned by Supervisor. ADDITIONAL JOB FUNCTIONS: • Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook., • Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. • Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders., • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics., • Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus)., • Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly., • Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization., • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification., • Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments., • Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. • Minimum Required Education & Experience:, • Bachelor’s Degree in Social work or related field, • Certification in First Aid, CPR, • Strong written and verbal communication skills, • Strong interpersonal skills and the ability to work independently or in a team setting, • Strong team building and coaching skills and resourcefulness., • Strong computer skills, • Experience with homeless and mentally ill population., • Preferred Education & Experience:, • Masters degree in clinical field (MSW preferred., • 2 years related experience of clinical and supervisory experience., • Previous work experience with homeless population, MICA, or Veterans community, • Foreign languages a plus, • Computer Skills:, • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.), • Language skills:, • Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees., • Bilingual is preferred

Job Description Title: Director of Mental Health Report to: VP of Permanent Supportive Housing / VP of Transitional Housing Status: Part-Time (20 hours per week) Compensation: $70,000 / Annually Work Schedule: Monday - Thursday (On-site), 10:00am – 3:00pm. Office Location: Brooklyn, NY 11208 Organization Overview: HousingPlus is a value driven nonprofit organization focused on assisting women in building community and transforming their lives. HousingPlus is actively seeking to provide support, training and opportunities that foster growth and well-being for its staff as well as the women we serve. The mission of HousingPlus is to provide permanent, affordable housing and comprehensive services to women, including women with children, and gender expansive people to support them in overcoming poverty, homelessness, addiction, trauma and the effects of incarceration, in order to build lives of stability, and to define and realize goals for themselves and their families. Since its beginning in 2002, HousingPlus has worked to address the lack of housing and services for women who have historically been underserved and marginalized, especially women impacted by the criminal justice system, and for the past 10 years, also female Veterans. Over the next three years, HousingPlus' programs will continue to grow, along with its commitment to serving vulnerable populations. Please consider joining a team committed to building brighter futures for all! Please visit our website for more information regarding our organization: . Please do not call or email HousingPlus regarding the status of your application. Position Summary: The Director of Mental Health will serve as the primary liaison between the agency and other agencies in the mental health continuum (e.g., state hospital, community case management, adult foster care homes, etc.). Supervisory Responsibilities: • Directs the day-to-day operations of the program and implements programmatic and administrative policies and procedures to attain program goals and objectives., • Supervises the service staff, evaluates employee performance, and makes recommendations for human resources actions to the mental health vice president., • Develops and implements programmatic and administrative policies and procedures to attain program goals and objectives., • Oversees quality assurance in the program's service delivery including clinical care and documentation., • Supervises a clinical care manager, social workers, and MSW interns., • Oversees the program's productivity to meet established standards and to ensure continuity of care in the provision of comprehensive services., • Coordinates communication with other service components of the agency and outside agencies involved with agency clients., • Adheres to the agency's policies and procedures., • Serves on agency committees, working groups, and other bodies as assigned., • Clinical expertise in crisis intervention, skill in working with the mentally ill population, and with individuals undergoing acute episodes of psychiatric distress; skill in diagnosis and assessment., • Ability to work as part of a comprehensive community mental health team and to represent the agency in the community., • Skills in supervising, evaluating, and disciplining staff of professionals and paraprofessionals., • Familiarity with community support systems, health care and human service resources, court and police activities, etc., • Good organizational skills and administrative abilities., • Flexibility in days and hours available for scheduled work including weekends., • Knowledge of and the ability to adhere to a professional code of ethics., • Licensed Master Social Worker (LMSW) required., • Licensed Clinical Social Worker (LCSW), preferred., • Appropriate professional registration/certification by state/national authority required., • At least five years of professional experience in the mental health or human services fields required with at least three years at the supervisory level preferred., • Prolonged periods of sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times.

Job DescriptionSalary: 60K Supportive Housing Supervisor Our mission is to create and sustain a strong, effective community that acknowledges and responds to the potential, achievements and interdependence of its diverse members. Rooted in and primarily focused on the Chelsea neighborhood, we seek to empower all individuals and families to achieve their highest potential, while maintaining a priority on those in economic need. Under the supervision of the Director of Social Services the Supportive Housing Supervisor will provide supervision to a Bachelor level Supportive Housing Specialist as well as provide case management to high risk tenants in the building assigned. The Supportive Housing Supervisor will regularly review and evaluate service delivery with other members of the social service team, including Clinton Housing and Hudson Guild. QUALIFICATIONS:Must have a Masters Degree in Social Work (MSW) or related field and be experienced working with a diverse population including an understanding of the trauma of homelessness compounded with mental health issues. Candidate must possess a strong working knowledge of resource and benefit programs. Excellent organizational, communication, and supervisory skills and the ability to work as a member of an interdisciplinary team. Work environment requires the ability to work with staff from other organizations. RESPONSIBILITIES: Directly supervise Bachelor level Supportive Housing Specialist including monitoring productivity, quality of services and professional development Assess needs of target population and develop responsive services taking into consideration diverse factors including: physical and mental health, diversity of culture, ethnicity, gender and lifestyle Provide direct case management services to tenants in caseload; supervisor will carry high-risk cases and/or more challenging cases in the building Develop safety plans for residents and work with the team to deescalate clients and collaboratively manage crisis as they arise Develop community linkages and refer residents to appropriate community providers to address their needs Advocate with social service agencies to ensure entitlements are secured and maintained. Work collaboratively with fellow staff, and mental health collaterals as deemed beneficial. Ensure all tenants in the assigned building(s) receive the most appropriate services Participate in tenant selection committee as requested Use and facilitate staffs use of the agencys documentation database (AWARDs) Ensure compliance to contractual and regulatory obligation and standards Ability to work closely, in partnership and maintain exceptional relationships and communication with Hudson Guild and Clinton Housing programs/employees Prepare and submit various reports as requested Participate in case conferences, team meetings, staff training and community meetings Perform other related tasks as assigned As a full time employee at Hudson Guild, you will be eligible for: 24 Vacation Days 1 Floating Holiday 12 Sick Days Medical, Dental and Vision Insurance 403b Plan

Job Description Principal Responsibilities • Oversee the operations and administration of the Holocaust Survivor Program, specifically the Queens and Nassau HSP offices., • Ensure programs meet contractual deliverables, funding requirements, and regulatory guidelines., • Develop and implement new initiatives to enhance services and promote best practices., • Acquire and maintain in-depth knowledge of entitlement programs and benefits relevant to the client population; disseminate information to staff as appropriate., • Serve as the primary liaison with funders, partners, and external stakeholders., • Recruit, select, orient, train, and supervise department staff., • Conduct performance evaluations, including completion of employee performance appraisals., • Initiate or recommend personnel actions when necessary., • Participate in Holocaust Survivor Program and organization-wide committees., • Perform other duties as assigned or required. Job Competencies & Minimum Qualifications • Master of Social Work (MSW); LMSW preferred., • Minimum of 3–5 years of experience working with geriatric populations., • Prior supervisory experience required., • Working knowledge of Microsoft Office Suite and relevant technology and data systems., • Excellent verbal and written communication skills., • Strong customer service orientation and interpersonal skills. Working Conditions & Physical Demands • Business office environment with extensive phone and computer use., • Travel required via public transportation between program sites., • Hybrid work option available (2–3 remote days per week).

Job Description The shift is 1:00pm-9:00pm Key Responsibilities Clinical & Supervisory Oversight • Provide weekly individual and group clinical supervision to social workers, case managers, and direct care staff., • Review assessments, treatment plans, progress notes, and documentation for clinical quality and compliance., • Offer guidance on crisis intervention, de-escalation, risk assessments, and safety planning., • Oversee the delivery of behavioral health services, ensuring that interventions align with best practices and program goals., • Assist with managing caseload distribution, daily operations, and service coordination., • Participate in case conferences, interdisciplinary team meetings, and trainings., • Provide consultation and support during client crises, including conducting risk assessments when necessary., • Ensure clients receive appropriate referrals for medical, mental health, and substance use services., • Ensure timely and accurate completion of all required documentation, including incident reports, supervisory notes, and quality assurance reviews., • Maintain compliance with policies of ACS/DHS, OMH, or other regulatory bodies depending on program type., • Support audits, inspections, and licensing requirements. Qualifications • Master’s in Social Work (MSW) required., • Minimum 2–3 years of experience in behavioral health, mental health, or social services., • Prior supervisory or leadership experience preferred., • Experience working with individuals experiencing homelessness, serious mental illness, or co-occurring disorders is highly desirable., • Strong skills in crisis intervention, trauma-informed care, and motivational interviewing., • Excellent communication, leadership, and documentation skills., • Ability to work collaboratively with diverse populations and multidisciplinary teams.Company DescriptionThe Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.The Bachrach Group (TBG) is a New York-based staffing and recruiting agency founded in 1974 by Richard Bachrach. The agency specializes in facilitating placements for professionals across various industries on a nationwide scale. TBG's overarching mission is to deliver tailored staffing solutions to its client base while simultaneously providing job seekers with career prospects. The company relies on its team of recruiters, who leverage their industry knowledge and networks to connect employers with top talent. TBG provides a comprehensive range of staffing services, including direct hire, temporary staffing, Recruitment Process Outsourcing (RPO), and contract staffing. The agency has consistently achieved notable rankings in Crain's lists, ranking as the largest search firm in NYC since 2020.

Job Description Title of Position: Program Director Reports to: Assistant Vice President, Transitional Housing FLSA Status: Exempt Salary: $105,000 per year Positions reporting to this position: Social Service Supervisors, Housing Coordinators, and Administrative Assistants Purpose of the Position The Program Director is responsible for the day-to-day management of a transitional family residence serving families with children. The Program Director will ensure that the residence operates in accordance with the guidelines identified by the NYS Office of Temporary Disability Assistance (OTDA), the NYC Department of Homeless Services (DHS), and Win. Responsibilities: • Supervise the program’s multi-disciplinary team, which will include Social Service Supervisors, Housing Coordinators, Case Managers, and Administrative Assistants., • Coordinate services provided by Employment Specialists, Child Care staff, and Recreation staff to ensure an integrated service plan to address the needs of each shelter resident and the primary goals of the transitional housing program., • Provide coaching, training, and staff development to all staff in accordance with Win’s policies and procedures., • Ensure new staff orientation is provided so that they become quickly familiar with program procedures and goals., • Ensure that Win’s Human Capital Department is consulted for all staff performance concerns., • Champion and model the use of Evidence Based Practices (EBP), Trauma Informed Care (TIC) and Motivational Interviewing (MI)., • Model the use of EBP for staff and peers., • Monitor the Client Assistance and Rehousing Enterprise System (CARES) database along with the Social Service Supervisor for timely documentation., • Train and support staff in their use of EBP with clients and use EBP to meet and exceed program goals., • Ensure that all staff receive timely and quality performance evaluations in accordance with Win’s personnel policies and procedures., • Establish linkages with appropriate community agencies for services required by shelter residents, to include medical, mental health, substance abuse, child welfare and other stakeholders working with Win clients., • Monitor the program’s effectiveness in reaching the goals of permanent housing, securing clients’ employment and establishing family stability., • Analyze, develop and implement procedures and policies to ensure quality service provision., • Assure a safe and healthy environment by participating in the overall security and maintenance of the program in accordance with regulatory guidelines and Win policies., • Co-authorize purchase orders and ensure that all expenditures are being made in compliance with Win’s procurement policies and procedures., • Manage the program’s petty cash and program metro cards to ensure compliance with Win’s policies., • Participate in local community organizations and attend Community Board meetings in the shelter’s district and serve as a liaison with members of the community., • Represent the agency at meetings, conferences and public hearings to gain and share information relevant to the program’s operation., • Establish a Community Advisory Board comprised of staff, transitional housing residents, and community members including NYPD and local representatives to meet on a quarterly basis., • Participate in staff interviewing and hiring process., • Must be on call 24 hours a day, 7 days a week., • Must be able ascend/descend stairs in the building assigned., • Commitment to Win’s mission, vision, and values., • MPH, MSW, or MA in Health/ Social Services is required., • Minimum of five (5) years of experience in the human services sector, which includes three (3) years in a supervisory role with responsibilities for managing budgets and staff., • Familiarity with EBP, MI and TIC., • Able to manage boundary setting and cultural reflexivity., • Able to provide outstanding customer service to clients and other stakeholders., • Able to maintain composure in stressful situations., • Excellent organizational and communication skills, written and verbal., • Must be able to interact effectively with the all clients and staff in the residence., • Knowledge of CARES a plus., • Solid computer skills, knowledge of MS Office and Outlook a plus., • Must be willing and able to be on call 24 hours a day, 7 days a week., • Bilingual – English/Spanish a plus. Core Competencies: process and use resources, activities, outputs, and outcomes to envision and manage change. • Communicating and Collaborating: Work collaboratively. Rely on and support the team in achieving results. Use effective verbal and written communication with appropriate tone. WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.

Job Description Who We Are: CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources and supports, they need to thrive. We take a comprehensive approach by offering more than 180 integrated programs in: Education & Youth Development, Family Support, Job Training & Employment Support Services, Health, Housing, and Legal Services. We reach almost 80,000 individuals and families, including almost 13,000 youth. CAMBA serves a diverse cross section of New Yorkers from new mothers in Brownsville to job seekers in the Rockaways. More than half of our clients are immigrants and refugees from around the globe. Over 85% of our families are living in poverty, reflecting the challenges faced by nearly 1.7 million New Yorkers today. The Scattered Site Housing Program (SSHP) is a community based, permanent, supportive housing program for HIV/AIDS Services Administration (HASA) clients. All units are leased in the agency’s name. Seventy-five percent of the units are for single individuals and twenty-five percent are for families. Both case management and housing maintenance services are provided. In addition, clients receive partial financial assistance with their utility bills. Clients with income other than Public Assistance must pay thirty percent of their household’s income to the program as rent. Program Description Our supportive housing programs include Scattered Site Housing Programs (SSHP) and Emergency transitional Housing (ETHP). These programs provide hundreds of units of housing in the community and SRO type housing in our 24 hour congregate residences to individuals and families living with HIV/AIDS, other chronic health conditions, mental illness, and/or substance use disorders. Our programs provide case management services to ensure that clients are connected to and maintain primary health care; secure behavioral health care when needed; and are connected to other services that support them in becoming and remaining permanently housed. CAMBA’s holistic approach includes providing services to family members as needed. The programs also provide operational support, including but not limited to, assistance with moving; setting up utility services; and apartment repairs. Position: Vice President of Housing Reports To: Executive Vice President Location: 19 Winthrop Street, Brooklyn What The Vice President of Housing Does: The person filling this position is expected to: (1) Oversee Operations: Direct and coordinate the daily operations of one or more departments and/or a major division of CAMBA; (2) Support Organizational Strategy: Assist the Executive Vice President and Chief Administrative Officer in developing and implementing organizational policies, procedures, and long-term strategic goals; and, (3) Represent CAMBA: Serve as a key representative in meetings and negotiations with funders, external agencies, and community stakeholders. • Maintain professional relationships with clients and client confidentiality., • Practice Universal Precautions and follow standard Protocol & Procedures., • Comply with all Federal, State, City and CAMBA security and privacy polices intended to protect the security and privacy of individually identifiable health information., • Understand all aspects of contract requirements and communicate this understanding to staff., • Ensure that all goals, targets, and performance outcomes are met on a monthly/cycle basis., • Ensure that clients receive professional, appropriate, and quality services from staff., • Clearly communicate both CAMBA’s and funders’ policies, requirements, guidelines, and program performance targets to staff., • Recruit, interview, and hire qualified staff in consultation with the Human Resources department., • Train staff in program responsibilities, processes, and procedures, and ensure that all staff meet contract requirements in their daily work., • Conduct regular staff meetings., • Communicate with peers on issues related to client progress and best program practices., • Work with staff to set realistic weekly and monthly performance targets in accordance with contract requirements., • Organize onsite and off-site training opportunities for professional development of staff., • Coordinate and supervise all day-to-day activities of direct reporting staff., • Work with staff on programmatic improvements., • Ensure that any disciplinary action taken regarding staff follows CAMBA’s disciplinary policy and procedure., • Prepare performance appraisals for direct reporting staff., • In consultation with CAMBA’s Human Resources Department and the Executive Vice President make firing recommendations., • Prepare contract reports and statistical information for both CAMBA management and funder use., • Ensure the accuracy and timeliness of all staff weekly/monthly/quarterly/semester/annual reports., • Complete program forms and reports for the agency’s finance, payroll and human resources departments as required., • Confer with and make recommendations to the Executive Vice-President and the Chief Administrative Officer regarding programmatic, personnel and organizational matters., • Immediately report to the Executive Vice-President and Chief Administrative Officer any monitoring visits, funder notifications; significant events; or any incident that might subject CAMBA to liability., • Identify new funding opportunities., • Participate in the grant writing process and other funding initiatives., • Prepare program modifications; monitoring contract spending and work with fiscal staff on budget modifications as needed., • Develop and implement Quality Assurance measures to ensure quality service delivery to clients., • Conduct periodic internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients and that charts are appropriately and clearly organized., • Analyze program and demographic data to make programmatic improvements., • Develop and maintain key community partnerships., • Attend and represent the organization at staff, funder, and external agency meetings as required., • Review and sign time sheets., • Master’s degree in social work (MSW), • Minimum of 4 years of experience in housing and contract administration., • Experience in program and staff management with strong leadership and compliance skills to ensure high-quality client services and support., • Knowledge about, understanding of, and ability to work closely with persons Chronically Homeless, and or living with HIV/AIDS and related issues., • Excellent written & verbal communication, and interpersonal skills. Status: Full-time (35 hours per week) Benefits: CAMBA offers a comprehensive benefits package including health insurance, dental insurance, 403(b) retirement plan with employer match, paid time off (vacation, personal, and sick time), and paid holidays. CAMBA is an Equal Opportunity Employer. We value a diverse workforce and inclusive workplace. People of color, people with disabilities, and lesbian, gay, bisexual, and transgender people are encouraged to apply. We consider all applicants without regard to race, color, religion, creed, gender, gender identity, gender expression, national origin, age, disability, socio-economic status, marital or veteran status, pregnancy status or sexual orientation. Powered by JazzHR mxNTSyZoje

Job DescriptionPURPOSE: Cedar House (Bronx) provides therapeutic and support services to adolescents ages 16–21 who are referred through ACS (Administration for Children’s Services) and the Juvenile Justice system. Our residents have experienced significant trauma that often results in behavioral, emotional, and developmental challenges. The program offers a robust Independent Living Skills curriculum, including vocational training and educational support, to prepare youth for successful, independent adulthood. POSITION OVERVIEW: The Assistant Program Director supports the Program Director and Clinical Director in providing leadership, ensuring quality service delivery, and maintaining compliance with agency policies and external regulatory standards. The Assistant Program Director is responsible for day-to-day operations, supervision of key staff, and oversight of programmatic systems that promote client safety, well-being, and progress toward independence. Address: 4462 Park Ave, Bronx, NY 10457 KEY ESSENTIAL FUNCTIONS (List the functions that are essential to achieve the goals): Program Operations & Oversight • Oversee daily program operations to ensure a safe, structured, and therapeutic environment for youth., • Lead weekly team meetings and provide supervision to the Senior Team Leader, Team Leaders, Programming Manager, and Cook., • Ensure the physical environment and basic needs (food, hygiene, healthcare, etc.) of youth are met., • Monitor and manage census, admissions, group assignments, and discharges., • Participate in and oversee intake and case closing processes., • Support adherence to program budget and financial guidelines.Staff Development & Supervision, • Oversee training, onboarding, and ongoing development of direct care staff., • Provide coaching and performance feedback to promote professional growth and accountability., • Ensure adequate staffing levels and proper shift coverage.Clinical & Programmatic Support, • Participate in the development and implementation of clinical and recreational programming., • Collaborate with clinical team and provide input on service planning., • Maintain engagement with community stakeholders, including emergency responders and neighboring organizations.Compliance & Administration, • Ensure compliance with ACS, OCFS, COFCCA, and agency standards., • Monitor documentation practices, including incident reporting and service note accuracy., • Serve as a point of escalation for after-hours program concerns (on-call responsibilities). TEAM PROCESS: • Participate in intakes, assessments, and discharge planning., • Attend and contribute to staff meetings, trainings, and off-site professional development as needed., • Communicate clearly and effectively with team members, leadership, and external partners. DOCUMENTATION: • Review and follow up on incident reports in collaboration with the leadership team, • Ensure accurate and timely entry of documentation into electronic records., • Maintain compliance with agency and regulatory documentation standards., • Commitment to trauma-informed, youth-centered care., • Strong interpersonal and team collaboration skills., • Cultural competency and ability to work effectively with diverse populations., • Effective engagement strategies with youth., • Excellent written and verbal communication., • Detail-oriented, organized, and able to manage multiple priorities., • Ability to work both independently and collaboratively., • Minimum 5 years of experience in children’s mental health or child welfare; residential adolescent experience strongly preferred., • At least 2 years of supervisory experience., • Strong communication skills and ability to lead diverse teams., • Proficient in Microsoft Office Suite; experience with CONNECTIONS and electronic medical record systems preferred., • SALARY: $88,000 -, • BENEFITS:, • Medical, • Dental, • Vision, • 403B Retirement Plan, • Access to CEU's with no cost to you!, • 3 weeks vacation EBA’s mission is to support families and strengthen communities through the high-quality implementation of evidence-based programs (EBPs). As a ‘production company’, we focus on the implementation issues back stage so that EBPs and community-based providers can be the ‘stars’ on stage. Over the past 20 years, EBA has served multiple states and counties in the areas of juvenile justice, child welfare, and behavioral health. EBA offers a team of professionals with backgrounds in social services, juvenile justice, evidence-based programs, information technology and human resources. EBA’s interdisciplinary team brings a combined total of more than 150 years of experience in clinical services and program management related to community-based and evidence-based programs. Powered by JazzHR 2BpmLuiOL6

Job Description JOB SUMMARY: This role is responsible for the overall operation and facilitating participant transition from one level of care to the community. This will be done by addressing the preparatory needs of participants in the early stages of recovery, discharge planning, development of daily living skills, and coping mechanisms through team and individual work in the community. The team will follow participants into the community using the Pathway Home™ model of care to ensure that they become both linked and engaged with identified community providers and that their support network is enough to meet their needs. The role will require some on-call coverage. As a practicing clinician, the Team Leader is expected to provide direct services to program participants. The position entails program oversight inclusive of staff training, development and revision of systems for program operations and administration, ongoing integration of program-specific policies and procedures, budget planning, integration of health information technology, and community engagement. This role serves as a liaison with the lead contracting entity (CBC) and participates in policy and quality management workgroups. ESSENTIAL JOB FUNCTIONS: • Management and oversight of the day-to-day activities of the Pathway Home™ team in accordance with internal and external regulatory standards and guidelines., • Counsel in individual or team settings with emphasis on prevention and preparing for independent community living and to promote optimum mental and emotional health. May assist participants deal with issues associated with but not limited to family and social, relationships, stress and symptom management, activities of daily living, medication management, and housing readiness., • Participate in case conferences to help identify community health needs and tailor services to meet these needs., • Ensures that programmatic systems are in place and function to meet participant, • Ensures that internal and external regulatory agency standards and requirements are, • Provide regular individual and group supervisory orienting new team members to policy and procedures as well as ongoing training and mentorship., • Assists with the identification, development, implementation, and completion of quality improvement projects and plans to solve problems/issues., • Facilitate and monitor the organizing of staff schedules, as well as leading weekly staff, • Perform chart reviews and ensure completion of appropriate and timely documentation within Health Information Technology system., • Complete assessments and service plans as, • Collect, analyze and report data as required by the agency and, • Develop relationships with providers to facilitate successful transition for participants and to expedite and solidify placement in community housing., • Marketing and presentation of Pathway Home™ program to potential and historic referral sources to build up community referral base, • Manage team's on-call duties and ensure 24/7 crisis response availability and provide crisis intervention services on a rotating basis, including referrals to respite and other resources., • Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specifically to the organization of hire., • Screen candidates for programming and determine Assign caseloads to team members., • Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Maintain communication with and act as key point of contact with CBC staff support to a multi-disciplinary, • Ensure all charts and documentation are up-to-standard in accordance with our funders, • Ensure clinical and administrative supervision of staff., • Committed to active promotion of ICL values and goals., • Knowledge of office administration policies and procedures., • Effective staff management skills: Planning, scheduling, assigning and directing of work; appraising performance; rewarding and disciplining; and addressing complaints and resolving problems.; selecting, training and developing employees; directing employees toward desired objectives; delegating, motivating, and controlling the essential work functions (e.g. developing performance standards, measuring results, taking corrective action), • Ability to maintain a high level of accuracy in preparing and entering information., • Excellent interpersonal skills., • Team building skills., • Analytical and problem-solving skills., • Decision making skills., • Effective verbal and listening communications skills., • Attention to detail and high level of accuracy., • Very effective organizational skills., • Effective written communications skills., • Computer skills include spreadsheet and word-processing, programs, and e-mail., • Stress management skills, • Time management skills Master’s degree in social work or Mental Health Counseling. For MSW, required LCSW and for MHC, required LMHC NY State Licensure. A minimum of 3 to 5 years’ post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population.

Job Description Suicide Prevention/Team Leader Work Location: 1310 Rockaway Parkway, Brooklyn Hours: Full Time 35 hours per week, Availability requires late afternoons, evenings and Saturdays. This position is 100% fully in-person. No remote work available Salary: $60,000 - 65,000 BCS partners with people to overcome obstacles on their pathway toward self-determination. Since 1866, founded on the principle of neighbors helping neighbors, BCS has worked in neighborhoods impacted by systemic poverty. Today, we continue to strengthen communities by fostering the educational success of children, the leadership development of youth, the employment and housing stability of adults, the advancement of individuals living with disabilities, and the empowerment of seniors and families. Our work is rooted in the struggle for social justice and through action and advocacy we commit to shine a light on barriers that perpetuate inequitable systems as a part of the collective effort to ignite change. BCS serves more than 20,000 people in 42+ programs through the work of approximately 400 staff and 900 volunteers. Position Overview: The Suicide Prevention Programs for Hispanic/Latino, black/African American, Asian American/Pacific Islander, American Indian/Alaskan Native and LGBTQI+ New York Youth and Young Adults. The Team Leader ensures an effective therapeutic milieu is established and ingrained in all aspects of the Suicide Prevention Program through the application of best practices in their work with youth and families. The primary role of this position is to establish a healthy relationship with each participant in the group and provide guidance, modeling, and opportunities for the youth as well as, independent living and parenting skills. Responsibilities: * Orient, train, and provide clinical and task supervision to program staff and interns including weekly individual and group supervision * Conduct assessments of clients per OMH and program policies and procedures * Manage interactions with clients to ensure an appropriate level of support is provided in an efficient manner * Provide crisis intervention, suicide prevention, and brief supportive counseling to young adults who are in emotional distress * Oversee responsibility for maintenance of individuals records, including timely documentation as required the Office of Mental Health * Act as member of an interdisciplinary treatment team including facilitation of weekly administrative, clinical, and utilization review meetings * Assist in managing day to day activities in the absence of the Program Director * Coordinate special projects related to treatment services, quality assurance, and intake * Develop training and guidance materials to ensure staff competence and program continuity * Provide direct individual and group clinical services and case management, as needed * Provide crisis management, as appropriate * Carry a twenty-four hour support cell phone in rotation with Program Director * Participate in agency-wide groups and meetings as required * Other tasks as may be required Qualifications Required: * Master of Arts, MSW or Masters in Mental Health Counseling * Two years post-graduate experience in mental health or closely related field * One year supervisory experience * Experience with group work and family work, and a commitment to working with young adults and their families. * Ability to work with culturally diversified individuals. * Ability to conduct training and on-going workshops; ability to plan events. * Must have knowledge and experience in child development, safety, and nutrition; adult learning principles, and family dynamics. * Must be a strong communicator and have the ability to motivate others. * Must have knowledge of community resources and skills to link families with appropriate agencies and services. * Ability to establish professional boundaries and engage in professional behaviors that emulate a high level of ethics and objective/non-judgmental approaches * Must undergo pre-employment screenings such as the Criminal Background Check required by DOHMH BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities

Job Description Job Summary This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice is responsible for the oversight of the administrative and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. Establishes clinical procedures and policies for clients and ensures that program operations meet or exceed agency and regulatory guidelines. Essential Task To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans to address issues of mental illness and substance abuse., • Provides clinical oversight of symptom assessment and rehabilitative services provided by the staff to consumers/residents to ensure the quality and that services meet or exceed regulatory guidelines. Monitors counseling performed by staff either individually with a consumer/resident or in groups to evaluate the quality of the service., • Ensures staff is obtaining information, such as medical, psychological, and social factors contributing to the individual's situation, and that the staff is evaluating the consumer's/resident's capabilities. Regularly directs the inspection of case records to evaluate the completeness and quality of treatment plans, quarterly service plans reviews, assessments, medical records, and progress notes. Responsible for the accuracy of data entered into a computer database or manual records., • Informs staff to the types of clinical services, recreational activities, and ICL programs available., • Reviews crisis assessment of consumers/residents with staff, reviews nonverbal and verbal crisis intervention techniques to be used with each individual consumer/resident, and staff-actions during a crisis situation., • Informs staff of community resources and ensures that staff are accompanying consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with treatment or assistance of the consumer/resident., • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy., • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department., • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance., • Manages the completion of performance evaluations, recommends staff for the employee recognition award and promotions., • Conducts staff supervision in accordance with agency and division policy., • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed., • Reviews authorized staff positions and personnel budget, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law. Recommends changes to authorized staffing patterns and personnel budget., • Ensures that staff have attended required in-service training and schedules employees to attend both in-service training and training provided by vendors. Conducts training on clinical subjects, charting, fire safety plan, fire drills, emergency plans and procedures, building security, volunteers and interns, and site-specific exposure control plan., • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed)., • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA., • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies., • Manages the orientation of new personnel and the sponsorship program., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged., • Authorizes the purchase of supplies and equipment; properly secures all property and equipment. Conducts regular inspections of vehicles and property to ensure cleanliness, accountability, and serviceability., • Conducts regular inspections of consumer/resident rooms or apartments to ensure property accountability and serviceability. Establishes key control procedures., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the rehabilitative services provided to consumers/residents., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit., • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement., • Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., • Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval., • Manages resident/consumer funds program. Develops internal money management procedures., • Educates staff in the benefits of consumer and family involvement, levels of consumer and family involvement, types of consumer and family involvement, nature of consumer and family involvement, and issues of working with consumers and families., • Develops a program strategy for working with consumers and families and develops activities that foster program-consumer and family cooperation and coordination., • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens. ADDITIONAL TASKS: • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Ability to lead a multi-disciplinary staff of professionals and paraprofessionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to spend a significant portion of the workweek traveling Qualification and Experience Master’s degree in social work, Mental Health, or Psychology, with a minimum of three years of professional mental health experience and in a supervisory capacity. Required LMSW for MSW, MHC required LMHC, or LPC. Preferred Bi-lingual in Spanish but not required. #ICLRN

Job Description Job Title: Program Director Status: Full-time, Mon-Fri. 9 am - 5 pm (hours may vary, you will be on call) FLSA Classification: Exempt Job Location: Brooklyn, New York Reports to: Vice President Salary Range: $85,000 - $95,000 Hunterfly Trace is located in Brownsville, Brooklyn, with a total of 62 units, Hunterfly Trace will provide 55 – DOHMH and 7 - Community supportive housing units to single adults exiting homelessness. These units will be funded by DHS and DOHMH (ALL units receive case management) contracts. Objective: The Program Director (PD) position requires a thorough understanding of relevant service delivery concepts and structures, including strong knowledge and experience with mental health systems, and the ability to access and negotiate the full range of services for recipients. It also requires strong supervisory and administrative skills and the ability to interface effectively and efficiently with colleagues to ensure quality services and program operations. Furthermore, it requires good decision-making skills and the ability to identify and facilitate necessary programmatic change. It requires attention to detail, strong writing and verbal communication skills, and computer literacy. The Program Director is responsible for direct supervision of the Assistant Program Director and Program Associate (where applicable). They ensure clients receive services that support housing stability and quality of life, and that meet regulatory and agency standards by leveraging individual and group supervision, reporting instruments and dashboards, and regular chart review. The Program Director is ultimately responsible for developing the aptitude of a high-functioning team in an environment that is an engaging and rewarding place for staff to work, and that promotes a culture of continuous learning, professional development, and quality improvement. The PD also assumes leadership in facilitating a culture where the values of diversity, equity, belonging, inclusion, and justice are explicit and well-integrated into program culture in a way that emphasizes respect for all members of the community. Position Type: This is a full-time, exempt position with a regular daytime schedule that includes on-call responsibilities. Lantern staff may be asked to change work schedules and hours depending on the operational needs of the site and the agency. Essential Functions: • Provide clinical supervision and coaching to the Assistant Program Director, Program Associate, and/or case management staff., • Promote strategies that support learning and professional development., • Review and approve documentation completed by the case management team and ensure high standards of care and quality service delivery., • Conduct internal chart reviews in collaboration with the Assistant Program Director, • Review dashboards and monthly reports with staff to track outcomes., • Develop site-specific policies, tracking and reporting instruments, and strategies that support outcomes accountability and quality service delivery., • Provide clinical supervision in the development of treatment plans and in assessing for safety planning with the clinical team., • Identify community resources, facilitate referrals, and serve as a liaison with various care coordination agencies, health and mental health providers, substance use programs, and employment providers to secure services., • Develop supervision plans and accountability systems that manage reporting requirements and service standards., • Ensure staff use a harm reduction approach to support residents around issues of substance use., • Identify training and skill-building needs of the clinical team that will ultimately help promote high quality of life standards., • Support staff in actively engaging residents through regular apartment visits, community outings, and escorts to appointments as needed., • Collaborate with property management and Housing & Stability partners to help clients maintain their housing and understand the terms of their lease., • Collaborate with Cross Buildings to access full menu of supportive services designed to improve clients’ wellness and quality of life., • Collaborate with Compliance and QA/QI departments to standardize funder reporting, track outcomes, and engage in incident review processes., • Develop and implement groups and programming that are client-centered and foster a supportive and inclusive community., • Hire and train new staff, as well as manage the progressive disciplinary process in collaboration with Human Resources., • Facilitate staff meetings, clinical meetings, building management meetings, and community meetings with clients., • Evaluate clients for suicidal/homicidal risk, support staff in developing safety plans for residents, respond to and de-escalate crises as needed., • Prepare, review, and manage follow-up of incident reports, as well as appropriate incident reporting to funders., • Provide overall day-to-day program management in collaboration with the Assistant Program Director (if applicable), • Complete required reports as assigned. Required Education and Experience: • MSW/ MHC/ MFT degree from an accredited school is required. License is required within 1 year of employment., • LMSW/ LMHC or LMFT is preferred, • Minimum five years of supervisory experience in social services., • Supervisory, administrative, and/or management experience, specifically in social service, supportive housing, and/or shelter settings, • Knowledge of HIV/AIDS, mental health, substance use, or chronically homeless populations, • Experience working with DOHMH, HASA, OMH, DHS contract managers and knowledge of funders’ regulations, scopes of services, and standards., • Must possess strong clinical and interpersonal skills; be able to work effectively as part of a team and have the ability to make sound assessments of tenants’ strengths and needs., • Comfort working within a harm reduction model with individuals actively struggling with ongoing substance use., • Must have initiative, exercise good judgment and be able to manage competing priorities., • Must be able to work independently with high standards of integrity, as well as demonstrate competence in working collaboratively with others., • Experience utilizing databases to document and report work with clients and staff., • Strong writing, communication, and organizational skills, • Commitment to integrating values of diversity, equity, belonging, inclusion, and justice as part of the program culture. Preferred Experience: • Managing relationship with property management partners in Supportive Housing setting, • Fiscal management and oversight of program budgets, • Experience working with evidence-based models such as Motivational Interviewing Work Environment: This job operates in a supportive housing site and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs, and kneel. They must also use their hands to type, handle, or feel. The employee is frequently required to talk or hear and occasionally lift and move up to 5 pounds. Note: Lantern Community Services provides equal employment opportunities to all employees and applicants. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. We create more vibrant, healthy, and just communities by bringing diverse individuals and viewpoints together.

Job DescriptionJob Summary: The DSS will coordinate the program scope of services required by DHS. Provide direct supervision and weekly team meeting with the Site Director, case management team and operations personnel. Complete and forward required reports and housing placement statistics to DHS on a timely basis. Duties: Manage and monitor all aspects of program based on DHS contractual requirements Execute the implementation of required delivery of services to adult homeless families residing in the shelter. Coordinates the work of the Social Service team to ensure effective service delivery to clients. Schedules Multi-disciplinary teams at the site to optimize staff availability to clients and staff access to on site services. Over sees the day to day operations to ensure new intakes and move outs are coordinate with efficiency. Hires, orients, supervises, and disciplines the onsite case management team Conducts quality assurance spot checks (e.g., sitting in on a Caseworkers group) on a regular basis. Reviews individual case files and social service plans on a monthly basis for quality assurance and efficacy. Reports monthly to Senior Praxis Management on agency adherence to Quality Assurance Utilization Review Plan and makes recommendations for improvements. Oversees the disposition of all client complaints, ensuring timely and fair resolution. Conducts Resident meetings, when applicable, to keep residents abreast of developments. Administers Praxis & DHS Code of conduct policies. Prepares Ensures readiness for audits by DHS, OTDA and other Governmental agencies Conducts monthly staff meetings with all multi-disciplinary teams, consisting of Social service, security and operations. Is on call 24 hours a day/seven days a week in case of emergencies. Enforces Program Operations building protocol, ensure that incident reports are filled properly and on time with DHS and internal departments. Submits reports on a timely basis to all required parties. Attends Community Board meetings to cultivate trusting relationships with community members. Attends all required trainings and meetings. Performs any other duties, as required by supervisor. Qualifications: Education: MSW, LMSW or equivalent experience required. Experience: Relevant experience of five years or more with disenfranchised population, supervisory experience preferred. Skills: Commitment to working with homeless adult families Computer literacy; Microsoft Office Suite preferred. Fluency in Spanish a plus. ACKNOWLEDGEMENT OF JOB DESCRIPTION BY EMPLOYEE: I understand the above job description as an accurate presentation of my job performance expectations.

Job Description Position Name Program Manager, Client Services Position Description The Program Manager, Client Services (PMCS) is responsible for ensuring high-quality, trauma-informed case management services across Restore NYC. The PMCS oversees program workflows, documentation quality, and grant compliance oversight, while offering consultation and training to Counselor Advocates, and maintains a small caseload of 6-8 clients. About Restore NYC Restore is a nonprofit organization making freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. Learn more about us on our website. Our Values We depend on God / We pursue impact / We execute with excellence / We care for each other / We can’t do it alone / The survivor drives our approach Diversity & Inclusion: The Foundation to Making Freedom Real Restore's mission is to make freedom real for survivors of trafficking in the United States. Our vision is a world free from trafficking. For every survivor, a life of hope, restoration, and flourishing. To do that, we desire a staff team that's more representative of the survivors we serve — almost all of whom are Black, Latina, and/or immigrants. Applicants from these underrepresented communities are strongly encouraged to apply. We especially welcome applicants who are survivors of trafficking, gender-based violence, intimate-partner violence, and/or sexual assault. About the Position Reporting to the Director of Client Services, the Program Manager, Client Services plays a key role in ensuring the quality, consistency, and trauma-informed delivery of Restore’s case management services. This position supports program operations, documentation quality, grant compliance oversight (in partnership with the Grants & Finance Manager), and training/consultation for Counselor Advocates. The Program Manager carries a small caseload of 6–8 clients—either clinical counseling or case management—allowing the role to remain grounded in direct service needs while primarily functioning as a program manager. This is a full-time position requiring at least 35 hours per week. Typical hours are Monday–Friday, 9am–5pm (including a lunch hour), with some flexibility to accommodate organizational needs, client scheduling, or external partnership engagements. Specific Responsibilities Program Management & Operational Oversight (30%) • Maintain and update case management workflows, SOPs, templates, and service manuals, implementing revisions and content direction provided by the Director of Client Services., • Monitor day-to-day case management operations to ensure workflow consistency, timeliness, trauma-informed service delivery, and adherence to Restore’s program principles., • Identify inefficiencies in case management processes and propose operational improvements to the Director of Client Services., • Participate in the Client Services Management Team (CSMT) and contribute to operational planning from a systems and workflow perspective., • Collaborate with Housing, Economic Empowerment, Impact & Evaluation, Institutional Giving, and Finance teams to support accurate program information sharing and ensure case management practices align with program expectations.Grant Compliance Oversight & Quality Assurance (25%), • Conduct regular documentation audits for accuracy, completeness, and alignment with funder requirements., • Monitor enrollments, service logs, ISPs, and case notes in Apricot/Steadfast for consistency with program and grant expectations., • Identify discrepancies or documentation issues and ensure timely follow-up and corrective action under the direction of the Director of Client Services., • Support the Director of Client Services in preparing materials for site visits, monitoring, and audits.Training, Consultation & Staff Support (15%), • Deliver training to Counselor Advocates on documentation standards, case management workflows, safety planning procedures, and operational best practices., • Support training needs identified by the Director of Client Services and reinforce trauma-informed practices within the case management team., • Provide case consultations and advisory support to staff on complex case dynamics as appropriate to role expertise., • Maintain a caseload of 6–8 clients (clinical counseling or case management)., • Conduct intakes, needs assessments, ISPs, safety plans, and provide trauma-informed interventions., • Document all client encounters within 24 hours and ensure alignment with impact measurement processes., • Provide short-term case coverage during staff transitions, leaves, or urgent client needs.Partnership Engagement & Cross-Departmental Collaboration (10%), • Represent Restore NYC in external meetings and interagency case conferences as delegated by the Director of Client Services, particularly in areas related to case coordination and resource navigation., • Maintain and cultivate partnerships with community providers, shelters, legal partners, and healthcare organizations to support client access to resources., • Affirm the Nicene Creed and attend a Christian church, • Master's degree from accredited college or university in social work, currently an LMSW or is eligible to be licensed upon hiring, • Experience in delivering trauma-informed clinical case management and program management, including quality assurance and grant compliance, • Success in roles requiring execution of multiple tasks while responding to multiple priorities and ability to prioritize client’s needs, • Can remain focused in the face of pressure, consistently delivers against timelines, energized by tasks/time limitation, • Experience working with individuals impacted by trauma and working with immigrants and/or at-risk populations, • Training in trauma-informed care, survivor-centered practices and culture-humility, • Excellent relational skills and engagement with survivors, • Advanced in technologies, organizational skills and attention to detail, • Humble, hungry, and smart in leadership roles and responsibilities, • Strongly believe and support DEI in organizational cultures and direct services, • Keen self and social awareness, well-developed self and relationship management skills, • Seminar Training in Field Instruction (SIFI) certified The salary range is $75,000 - $80,000. Restore provides a comprehensive benefits package including 401(k) matching, HSA/FSA, 15 vacation days, 4 spiritual retreat days, unlimited sick days, parental leave, flex-time policy, and major medical, vision, dental insurance, and life and disability insurance, as well as commuter benefits. Job Location This job is based in New York City and is hybrid. Equal Opportunity Employer Restore provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Only candidates selected for interviews will be contacted. Powered by JazzHR UMyuN9uZQP