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Are you ready to embark on a rewarding career journey? At Plymouth Rock, we pride ourselves on fostering a dynamic and supportive service center environment where professionalism and teamwork are highly valued. If you’re the kind of person who enjoys solving problems and helping others when they need it, this could be a great opportunity to start your career at Plymouth Rock! We’re currently seeking passionate individuals to join our team as Customer Service Associate, where you'll play a pivotal role in providing exceptional service to our valued customers, agents, and partners. As a Customer Service Associate, you'll be at the forefront of our customer interactions, handling inbound calls with efficiency and professionalism. With our internal paid training and licensing program, you will become a certified subject matter expert on Plymouth Rock and affiliate insurance products. RESPONSIBILITIES • Answer inquiries via phone, email and texting regarding policies, coverages, and premiums with confidence and accuracy., • Ensure first call resolution, making the customer experience as seamless as possible., • Develop and maintain comprehensive product knowledge across all three lines of insurance (Auto, Homeowner, and Umbrella)., • Cultivate strong relationships with our agents and partners, contributing to our collaborative work environment., • Utilize your analytical and decision-making skills to address policy changes and corrections effectively., • Exceed customer and agent expectations by delivering top-notch service through positive interactions and extensive product expertise., • The ability to work a flexible schedule is a critical aspect of this position. Hours for this position are shifts between: 8:00am–7:00pm Monday – Friday and 10:00am–3:00pm every third Saturday. QUALIFICATIONS • Strong interpersonal, communication, and organizational skills., • Analytical mindset with good decision-making abilities., • Proficiency in computer skills and data entry., • High motivation to take ownership and follow up on tasks., • Flexibility to adapt to a fast-paced, changing environment., • Ability to work weekdays and rotational Saturdays., • Must obtain a NJ Property & Casualty Insurance Producer License (You will receive fully paid training, and we will sponsor you for your insurance license)., • High school diploma required, college degree is a plus!, • Spanish language proficiency is a plus! SALARY RANGE The pay range for this position is $48,000 to $52,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity. PERKS & BENEFITS • 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays, • Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision), • Annual 401(k) Employer Contribution, • Free onsite gym and health center at our Woodbridge Location, • Resources to promote Professional Development (LinkedIn Learning and licensure assistance), • Robust health and wellness program and fitness reimbursements, • Various Paid Family leave options including Paid Parental Leave, • Tuition Reimbursement ABOUT THE COMPANY The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”. #LI-DNI

Legal Intake Specialist Role Overview Legal Intake Specialists are the very first point of contact for individuals seeking legal representation, playing a pivotal role in shaping the client’s experience. Intake specialists are responsible for handling all inbound inquiries— via phone, web form, email, or live chat. Legal Intake Specialists listen attentively, respond thoughtfully, and guide prospective clients from the very first interaction all the way through a seamless retainer agreement sign-up process. By demonstrating professionalism, empathy, and urgency, they build trust and lay the foundation for the legal journey ahead of them. Key Responsibilities: • Client Engagement: Deliver best-in-class service during initial interactions, ensuring clients feel heard and supported., • Claim Setup: Initiate & complete the intake process, as well as assist with the client sign-up process of a retainer agreement., • Information Gathering: Collect detailed & relevant information about the potential claim to confirm eligibility & qualify injury claims by using a defined set of criteria., • Data Accuracy: Capable of collecting detailed and complete claim-related information with precision., • Service Excellence: Approach every interaction with attention to detail and a sense of urgency to drive optimal outcomes for all parties included., • Process Guidance: After the sign-up process, clearly explain next steps and transition clients to the Case Management team, including case managers, paralegals and attorneys. Candidate Requirements Essential Attributes: • Sales & Customer Service Experience: Proven ability to engage with prospective clients professionally with a willingness to guide in the sign-up process of retainer agreements., • Professional Telephone Etiquette: Clear, courteous, and with a proactive communication style., • Active Listening & Communication Skills: Strong verbal and interpersonal abilities to understand and respond effectively., • Written Communication: Excellent grammar, spelling, and punctuation., • Organizational Skills: Strong time-management, task prioritization & a process-oriented mindset, • Multitasking: Comfortable managing multiple inquiries and responsibilities simultaneously., • Team Collaboration: Works well independently, within a team environment and able to communicate & collaborate with attorneys, paralegals, and administrative staff., • Adaptability & Flexibility: Thrives in dynamic, fast-paced & high-volume environments., • Emotional Intelligence: Self-awareness, self-regulation, motivation, empathy, and social skills. Preferred Qualifications: • Sales and/or Sign-up Center (a plus), • Contact Center/Call Center (a plus), • Law firm or Legal industry experience (a plus), • Insurance, Healthcare & Medical Administration experience (a plus), • Familiarity with CRM systems (Salesforce), VoIP software & electronic signature software, • College degree (preferred but not required), • Bilingual (a plus) Compensation: $100,000 • Salary: base $52,500 (additional $3k if pass a Spanish Assessment) + Incentives and bonuses, • Commuter benefits / Parking reimbursement, • Medical/Dental/Vision, • PTO, • 401k, • Company Culture Events All new hires are on a 90-day probation period – any incentives/bonuses paid after probation period.

Job Description ASSOCIATE DIRECTOR OF MENTAL HEALTH & DISABILITIES 2025-2026 SCHOOL YEAR SUMMARY: The Leaguers, Inc. is seeking a Associate Director of Mental Health and Disabilities for its Head Start/ Early Head Start Program. POSITION DESCRIPTION: The Associate Director will manage and coordinate mental health services and programs, aiming to provide the highest quality of care to children and families in need. Responsible for the implementation of behavioral support services to assist the development of children's behavior and social/emotional skills. Manages and provides support functions for the Behavior & Inclusion Team, Education Director, Health and Nutrition Director, EHS Associate Director, and Chief Program Officer. DUTIES & RESPONSIBILITIES: • Administers, scores, and interprets behavior screenings completed by parents upon child's enrollment in program. Records and maintains confidential mental health records and maintains documentation in ChildPlus.net for each child and monitors for follow-up;, • If behavior concerns are identified through the use of the initial screening tool, request a behavioral screening from the child's teacher and review results;, • Conducts classroom observations. Works in consultation with teaching staff and parents and models appropriate behavior intervention strategies to meet each child's individualized needs;, • Provides developmentally appropriate behavior interventions, activities, and instructional techniques to enhance child's behavior and social/emotional skills in the classroom;, • Works one on one with identified children in the classroom to model appropriate social/emotional skills;, • Collaborates with teaching staff to develop and implement the Classroom Behavior Plan (CBP) goals and objectives for the effective delivery of mental health and behavior services in the classroom as needed;, • Reviews individualization plans, lesson plans, and behavior contingency plans to ensure classroom implementation is consistent with CBP;, • Provides training and technical assistance to teaching staff regarding children's behavior, behavior management, and mental health needs;, • Works closely with teaching staff, Family Advocates, and parents to implement preventative mental health and behavior services to strengthen nurturing, supportive environments and relationships in the home and in the classroom;, • Assists in the coordination of the implementation of comprehensive mental health services with team members, contracted providers, and contracted mental health consultant;, • Maintains compliance with the HS/EHS Performance Standards, the HS/EHS Performance Standards for Children with behavior and mental health concerns, State and Federal requirements for children with disabilities;, • Participates in early and ongoing screenings and clearance of files;, • Assists in the development, implementation and monitoring of health policies, standard operating procedures, work plans and administrative direction;, • Attends and actively participates in training programs, staff meetings, and other meetings/trainings;, • Assures behavior assessment supplies are available for early screening and ongoing throughout the year;, • Participates in program monitoring, Self-Assessment and Community Needs Assessment and performs reasonable functions that are related;, • Serves as a member of the Health Services Advisory Committee and recruits professional members and parents as needed;, • Actively participates in center/classroom activities, parent meetings and annual parent activities as requested;, • Completes Registered Behavior Technician certification coursework within 6 months of hire;, • Acts as an advocate and role model for HS/EHS families. Recruits children for the program;, • Assists in the development and implementation of the annual training plan, including pre-service, in- service, T/TA, and ongoing training requirements;, • Attends and actively participates in training programs, staff meetings, and other meeting/trainings;, • Maintains confidentiality in all aspects of client, staff and agency information;, • Maintains effective working interaction with coworkers and outside contacts that will enhance the operation of the HS/EHS program;, • Organizes and prioritizes all assignments as directed;, • Participates in community activities that enhance HS/EHS programs as directed;, • Participates in ongoing monitoring, Community Assessment and Self-Assessment and performs reasonable related functions;, • Participates in regular safety, storm and fire drills;, • Submits reports, documents, and files as directed;, • Uses and follows the policies/procedures of HS/EHS, federal, state and local regulations/laws, and federal regulations/laws including the HS/EHS Performance Standards, applicable transmittal notices, and other administrative orders/directions;, • Uses and follows agency policies/procedures including but not limited to Personnel Policies, Occupational Health and Safety policies, payroll policies/practices, etc. QUALIFICATIONS: • Must have a Master's Degree in Psychology, Social Work, Special Education or related field;, • Certification in one or more of the following: LCSW, LPC;, • Registered Behavior Technician (RBT) or eligible to acquire within 6 months;, • Bilingual in Spanish and/or French Creole, preferred, not required;, • Three (3) years of experience in mental health or behavior analysis, preferably working with children and children w/ special needs;, • Valid NJ Drivers License. SALARY: Negotiated based on credentials and experience LOCATION: Central Office FRINGE BENEFITS: Twelve (12) Month Position Benefit Package (Health, Prescription, Dental and Life Insurance) *Free Options Available 403-B Retirement Plan Sick and Personal days Paid Holidays Winter and Spring Recess Application Procedure: All interested candidates must apply online. All certifications, resume, letters of reference, Praxis scores and transcripts must be uploaded prior to the closing date of the posting to be considered for any position with The Leaguers, Inc. Do not mail or email these documents. Once you submit an application you will receive an email confirmation. This is your confirmation; please do not call to inquire if it has been received. All candidates of interest will be contacted by the hiring department. Selection Procedure: Candidates being considered for the position will be contacted by the hiring department to schedule an interview. Equal Opportunity Employer: The Leaguers, Inc. is an Equal Opportunity Employer. The Leaguers, Inc. does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. The Leaguers has a policy of active recruitment of qualified teachers and non-certified employees. Any individual needing assistance in completing a job application for any opening should contact the Department of Human Resources.

Eservice Call Center Associate. Bilingual in Spanish/English is a major plus Some experience in a call center or customer service role within the health insurance industry required. Some experience in a call center or customer service role within the health insurance industry required.

Job Description Our Fin-Tech client is looking for a Customer Service Representative for a contract opportunity in Iselin, NJ! Job Overview: Our client is looking for a motivated professional who can work independently in a fast-paced, customer-centric environment while continually understanding the ever-changing needs of today’s customer. The Customer Service Representative (CSR) supports the Client Services team with day-to-day duties. The CSR may assist with all types of customer-related inquiries which include inbound and outbound calls. This position requires the CSR to resolve escalated customer inquiries while maintaining an exemplary level of service to reflect a pleasant client experience. The ideal candidate will understand how to eloquently speak to our clients via all contact channels (Phone, Email, Live Chat) and is responsible for providing support for all customer relationship management requirements. This may include payment processing, initiating payment due date changes, updating client personal information, and reviewing documentation for processing. What You’ll Do: • Deliver exceptional app and platform support to customers via phone, email, and live chat, • Troubleshoot and resolve customer-reported issues related to the iCreditWorks mobile app, web portal, and POS financing platform, • Guide customers through account setup, loan applications, payment processing, and self-service features, • Accurately log, categorize, and escalate technical bugs or platform issues to internal product and engineering teams using CRM and ticketing tools, • Identify and communicate patterns in app-related support tickets to the product team to drive platform improvements, • Navigate and toggle between multiple software systems simultaneously during live customer interactions, • Respond to account inquiries including payment processing, ACH/debit transactions, payment due date changes, and personal information updates, • Collaborate cross-functionally with product, compliance, and operations teams to resolve complex or escalated cases, • Provide written business correspondence for disputes, service requests, and account-related matters, • Onboard and train new CSRs on platform workflows, support tools, and service standards, • Stay current on new product features, app updates, and iCreditWorks financing offerings Sent from my iPhone Qualifications: • 5+ years of customer service experience in a fintech, SaaS, or financial services environment — prior experience in a SaaS, fintech, or app-based support role is strongly preferred over a traditional call center background, • 1+ years of hands-on experience working in Zendesk, Salesforce, or a comparable ticketing/CRM platform — required, • Experience supporting customers through a mobile app or web-based software product — required, • Demonstrated ability to learn and navigate new software platforms quickly, • Solid understanding of payment processing, including ACH and debit card transactions, • Knowledge of installment loans, consumer financing, or financial services products a strong plus, • Excellent verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users, • Strong problem-solving skills with a customer-first mindset, • Proficiency in Microsoft Office and comfort navigating multiple digital tools simultaneously, • Multilingual — Spanish fluency strongly preferred, • 4-year college degree from an accredited institution preferred, • Available to work 12–9 PM shift with occasional Saturdays; flexibility as business needs require

Job Description Job Title: Spanish Bilingual Customer Service Representative Location: Carteret, NJ Schedule: Night Shift | 11:00 PM – 8:00 AM Job Overview: We are looking for a Spanish Bilingual Customer Service Representative to join a growing team. This role is perfect for individuals who enjoy speaking with people, helping others, and working in a fast-paced environment. In this position, you will interact with candidates, assist them through the application process, and provide support from initial contact through onboarding. Responsibilities: • Communicate with applicants via phone, text, and email, • Assist candidates with applications and job inquiries, • Provide clear and professional information about job opportunities, • Schedule appointments and follow-ups, • Maintain accurate records and notes in the system, • Deliver excellent customer service at all times Requirements: • Fluent in Spanish and English, • Previous Customer Service / Call Center / Sales experience preferred, • Strong communication and people skills, • Comfortable handling a high volume of calls/messages, • Basic computer skills

Job Description FIELD SALES REPRESENTATIVE – FIRE & DISASTER RESTORATION Earn $75,000 – $150,000+ | Base + Aggressive Commission | NYC & NJ Markets WHO WE ARE We are a fast-growing emergency restoration and rebuild company serving homeowners across Queens, the Bronx, Brooklyn, Newark, Paterson, and Jersey City. When families suffer the worst moments of their lives — house fires, floods, structural damage — we are the team that shows up, takes the burden off their shoulders, and rebuilds their homes and their lives. We are expanding our field sales team and need 8 street-smart, people-first sales closers who can connect with distressed homeowners on the spot and sign them for emergency services and full reconstruction. WHAT YOU WILL DO • Respond to fire scenes, disaster locations, and emergency events in your assigned territory, • Approach affected homeowners and families on location — at the scene, at the hotel, or at the property, • Build instant trust and rapport with people who are scared, overwhelmed, and in crisis, • Clearly explain our emergency board-up, cleanup, and full rebuild services, • Sign contracts on the spot for emergency services and restoration, • Coordinate hand-off to our project management team after signing, • Follow up with insurance adjusters and maintain client relationships through the process, • Work flexible hours — fires and disasters don't happen 9 to 5 WHO YOU ARE This is not a cubicle job. This is not a call center. This is not for the faint of heart. You are someone who: • Has the natural gift of gab — you can walk up to a stranger in a parking lot and have them smiling and trusting you within 2 minutes, • Thrives under pressure and stays calm when people around you are emotional, • Has real street sales experience — door to door, canvassing, roofing, solar, home improvement, insurance, or similar, • Knows how to read people fast and adjust your pitch accordingly, • Is bilingual a major plus — Spanish, Creole, Portuguese, or Arabic speakers are strongly encouraged to apply, • Has a valid driver's license and reliable transportation, • Is available for nights, weekends, and on-call situations when disaster strikes, • Is self-motivated — you don't need a manager standing over you to get to work WHAT WE OFFER Base Salary — Steady income while you build your pipeline Aggressive Commission — Per signed job bonus structure. Top reps are clearing $150K+ Performance Bonuses — Monthly volume bonuses when you hit your targets Mileage Reimbursement — We cover your field costs Paid Training — We teach you the restoration process, the insurance claim process, and how to approach and sign distressed homeowners ethically and effectively Growth Opportunity — Top performers move into Territory Manager and Sales Director roles as we expand Consistent Lead Flow — We monitor emergency dispatch and fire reports, so you always know where to be Team Support — You are never alone. Dispatch, project management, and leadership back you up every step of the way A DAY IN THIS JOB LOOKS LIKE THIS At 7am you check overnight fire reports for your territory. There was a house fire in Newark last night. You head to the scene. The family is standing outside a boarded-up home, overwhelmed, on the phone with their insurance company, not sure what to do next. You walk up, introduce yourself, show genuine empathy, explain exactly what happens next and how we make it easy for them. You answer their questions. You hand them something that gives them hope. You get the signature. That one job could mean thousands of dollars in commission for you — and a family that gets their home and their life back. That is what we do. Every single day. MINIMUM REQUIREMENTS • 2+ years of field sales, canvassing, or door-to-door experience, • Valid driver's license and reliable vehicle, • Smartphone with ability to use digital contract and CRM tools, • Ability to work a flexible schedule including evenings and weekends, • Strong verbal communication — English required, bilingual strongly preferred Send your resume and a few dates to schedule an initial interview. Email: Company DescriptionResidential Luxury Construction Company based in NY/NJ/CTResidential Luxury Construction Company based in NY/NJ/CT

Job DescriptionAbout AllWork: AllWork® is a leading freelancer management and payments platform. We specialize in efficiently managing and paying various types of freelancers for businesses, including hourly, consulting, contract, and project-based workers. Our platform supports the evolving Modern Workforce, with freelancers becoming as prevalent as permanent employees in many companies While AllWork services large organizations, AllWork corporate employees embrace a startup culture and are proactive, out-of-the box thinkers. AllWork’s corporate office is in Iselin, NJ and its employees have a hybrid work schedule. Our Values: At AllWork our values are more than just words—they are the foundation of how we operate, innovate, and build lasting relationships with our customers and employees. As a fast-growing software and payments company, we are committed to delivering cutting-edge solutions that empower businesses to succeed. Our core values guide our actions, decisions, and culture every day. Build the best product: AllWork is more than just our technology – it is a complete solution that leads with technology but also provides services and support for our customers. By offering these three pillars (technology, service, and support), we gain a competitive advantage and deliver the best possible business outcomes for our customers. Keep our customers forever: We help navigate complexity, enhance productivity, and contribute to the long-term success of every business we serve. We believe that our customers’ success is our success, and we’re committed to being agile, responsive, and results driven to address their unique needs. When challenges arise, we don’t hesitate or say no; instead, we embrace the opportunity to say, “Yes, we can help you with that.” Collaborate to win: We thrive on collaboration – within our team and alongside our customers. We believe the best ideas come from open communication and contributions at every level. Even with constantly changing needs and rapid growth, we are committed to making it look easy, great execution, and delivering our three pillars in an organized, disciplined, and efficient manner. We pay attention to the details so our customers don’t have to. Innovate everywhere: We believe in continuous improvement and pushing the boundaries of technology, processes, and how people work together. Innovation is not limited to what we build – it’s also how we think, collaborate, and approach problems. We move fast and pay attention to how our solutions impact the daily lives of all our users. Focus on strategic growth: We are all entrepreneurs at heart. We get excited about solving real problems where we can make a big impact and help our customers accomplish even their most difficult challenges. We invest in solving those problems that truly add value and where we can build a long-term profitable and sustainable business. We grow as a company in value by identifying those problems, using technology and elegant solution design to solve them, and working with our customers to help them adopt our solution. We create a great place to work: We believe that it is everyone’s responsibility to build our culture and make AllWork a great place to work. We invest in our team’s development, providing opportunities to expand skills, take on new challenges, and grow meaningful careers. At AllWork, we believe careers thrive when people are empowered to learn, lead, and evolve together. We foster an honest, open, and respectful environment where feedback is valued, and decisions are driven by data and our intuitions as industry experts. By staying focused on what truly matters—delivering impactful solutions and supporting our customers—we create a culture rooted in clarity, collaboration, and meaningful progress. The Role: AllWork® is actively seeking a Talent Support Specialist to join our call center team, an individual who excels in customer service and possesses a comprehensive understanding of HR processes to better support our dynamic freelancer management system. The ideal candidate is someone dedicated to service excellence, capable of providing exceptional support, and ensuring our clients and freelancers effectively utilize our web and mobile time & attendance and payroll platforms. This role is not only fundamental in maintaining high levels of client satisfaction but also pivotal in enhancing the overall user experience with our services. If you are passionate about connecting customer support with HR expertise and are committed to being an integral part of our team, we encourage you to apply for this key position at AllWork®.Responsibilities: • Answer and respond to customer inquiries promptly and accurately via phone, email, Zendesk, and chat., • Identify customer needs and assist them in using our web/mobile time & attendance and payroll platforms., • Provide general troubleshooting via phone calls, chats, and emails for any technical issues reported by customers., • Handle Data Entry on various platforms and perform Electronic Filing of employee data., • Assist with other general office duties as required., • Utilize HR service/support knowledge to enhance customer interaction and solution provision. Skills & Qualifications:, • At least 1 year of Customer Service Experience in a call center environment required., • Leadership experience within a customer service or call center environment is highly valued., • Proven ability to manage calls and emails effectively in a high-volume setting., • Excellent written and verbal communication skills., • Strong multi-tasking abilities, able to manage multiple tasks simultaneously., • Knowledge of Zendesk or similar help desk software is beneficial., • Proficiency in Google Docs and Microsoft Office Suite is advantageous., • Familiarity with HR processes, particularly Onboarding/Payroll, is a plus., • HR service/support experience or HR knowledge is highly valued.

Job Description Job Title: Bilingual Access Specialist (Scheduler) Location: Mountainside, NJ Summary: The Access Specialist/Scheduler serves as the primary coordination hub for all Outpatient (OP) and Intensive In-Community (IIC) referrals and appointments, ensuring timely access to care and efficient clinic operations. The Access Specialist is the first point of contact for referrals, completes client registration, maintains accurate medical records, secures OP appointments or IIC clinicians, and manages the waitlist, no-shows, and cancellations to optimize scheduling and continuity of care. The Scheduler coordinates and manages client appointments, schedules, and daily clinic flow, ensuring efficient use of staff time, prompt client communication, and accurate documentation in the electronic health record (EHR). Essential Duties and Responsibilities: • Responds to all incoming calls, emails, faxes, and online referrals within established timeframes., • Conduct telephonic intakes and enter/update client data in the EHR., • Verify insurance coverage, offer sliding scale obtain payment information, and process authorizations (including 3560s and prior authorizations); Follow up on initial 3560 authorizations (request, documents, etc.)., • Obtain and securely document credit card information for commercial insurance and self-pay clients, and follow up promptly with clients when stored payment methods expire or are declined to prevent interruption of services., • Manages client portal access by providing instructions and password support, ensures all treatment consent forms are completed prior to first appointment., • Schedule, confirm, and reschedule intakes and psychiatric evaluations., • Manage the company waitlist after Intake, including monitoring schedules for cancellations, discharges, openings to reschedule, and filling open spots., • Tracks appointment attendance on a daily basis, follows up with clients who miss sessions, reschedules no-show/cancelled appointments per policy, ensures medication management clients have a follow-up appointment scheduled to support continuity of care and reminds clients of no-show and attendance policy., • Check psychiatric/clinical schedules for following day appointments; follow the process to notify team if cancellations have occurred and actively filling open appointment slots., • Ensure medication consents are signed, and medication fact sheets are provided to the client., • Oversees adherence to no-show/cancellation procedures for the psychiatric team and completes related administrative discharge/closure documentation, as required., • Prepares and tracks Individualized Service Plans (ISPs) for APN review and signature., • Follow up with labs, orders, requests for reports and/or letters., • Obtain Prior Authorizations and address prescription issues as they arise., • Serves as a liaison between clients and the APN by managing calls and emails, providing referrals at the APN’s direction, and ensuring timely and professional communication., • Assigns, tracks, and monitors open referrals and inquiries for the Intensive In-Community (IIC) program, including daily review of CYBER for reauthorizations and BPS requests and entry of updates into HALO in accordance with established processes., • Performs other related administrative duties as assigned to support efficient program operations. Qualifications: This position prefers a Bachelor's degree in a Human Services field such as Psychology, Social Work or a related field OR 2-3 years of health care customer service-related experience in a Call Center or other similar customer service environment. Experience working with an EMR system is a plus. Spanish fluency required. Proficient use of Word, Excel, and PowerPoint programs a plus. Working knowledge of basic computer functions i.e., typing, email, etc. Excellent interpersonal skills in working with individuals and groups (e.g., listening, and following directives). Physical Requirements: Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods is common. Hearing and vision within normal ranges is necessary for normal conversations to receive ordinary information and to prepare or inspect documents. No heavy lifting is expected. Exertion of up to 10 lbs. of force occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculators, copiers, and FAX machines.

Job Description JCFPL JOB TITLE: Library Assistant LOCATION: Creative Arts Center REPORTS TO: Branch Manager CIVIL SERVICE JOB TITLE: Library Assistant STARTING SALARY RANGE: $21.98 per hour FULL-TIME/PART-TIME: Part-Time WORKWEEK: 10:00 a.m. to 8:00 p.m. (up to 16 hours per week). Required to work evenings and weekends as needed. APPLICATION DEADLINE: April 28, 2026 BENEFIT SUMMARY: This summary outlines the general benefits available to library employees, designed to support their health, financial security, and work-life balance. Benefits available to Part-Time Employees: Sick Leave - Employees earn 1 hours of paid sick leave for every thirty (30) hours worked for a maximum of forty (40) hours of paid sick leave in a benefit year. Vacation Leave - Employees earn one (1) hour paid vacation for every twenty (20) hours worked, with no cap in earning. Additional Part-Time benefits include participation in state pension plan. A more detailed summary can be found on our Employment Opportunities page located at JCFPL is the largest municipal library in the State of New Jersey, with twelve locations and growing, and a collection comprising over 2.5 million print and digital items. Our staff of nearly 170 dedicated individuals serves the residents, students, and workers of Jersey City: the largest city in Hudson County, N.J., and the second-largest city in New Jersey. The staff of JCFPL reflects the cultural and linguistic diversity of Jersey City, which is consistently ranked as the most diverse community in the United States. Collectively, our staff speaks over 16 languages, including English, Spanish, Arabic, Hindi, Tagalog, Gujarati, Marathi, Igbo, Portuguese, and others. JCFPL is committed to building on our strong foundation and expanding our ability to meet the needs of Jersey City’s growing and increasingly diverse community. ABOUT THIS POSITION: The Part-Time Library Assistant provides essential support in the daily operations of the Jersey City Free Public Library. This position assists with customer service, shelving materials, organizing collections, and helping patrons locate resources. The Part-Time Library Assistant contributes to creating a welcoming and efficient library environment while supporting programs, events, and other library services as needed. JOB DUTIES: • Assists with programming needs.., • Maintains inventory of arts supplies., • Charges and discharges library material to users; answers patron inquiries pertaining to physical location of library material, library hours, digital resources, etc.; refers complex questions to supervisors; checks availability of materials; reserves library materials; reviews library card applications for completeness as to name, address, and other personal identification, and records changes of such information; locates required publications primarily based on call number., • May list overdue library material from card files and completes overdue notices for notifying patrons., • Performs filing or shelving tasks involving the use of the Dewey Decimal Classification System and alphabetical filing systems beyond the initial letter of a word; performs searches for publications in immediate vicinity of its proper location; checks shelves to ensure materials are filed properly., • May repair library material using mending tape, paste, and brush; prepares books for circulation, which may include placing covers on material, pasting book pockets and/or data slips, spraying lacquer to protect spine, etc., • Will be required to learn to utilize various types of electronic and/or manual recording and information systems used by the agency, office, or related units. Communication/Collaboration • Communicates effectively using a variety of methods, • Effectively communicates relevant and timely information to appropriate stakeholders, • Develops and maintains effective relationships with others to achieve common goals, • Works effectively on teams with strong team-building skills and attitudes, • Applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors, • Communicates effectively with a variety of audiences and individuals from diverse backgrounds, • Selects and applies the most appropriate and effective communication means to meet situational needsCustomer Service, • Contributes to and models customer service standards that enhance the user experience, • Models standards and practices for the delivery of quality internal and external customer service, • Applies customer service skills to enhance the level of user satisfaction, • Applies effective techniques to address difficult situations with users and staff, • Understands and acts in accordance with the basic values and ethics of library serviceProfessional Development, • Manages the development of one’s own learning and ongoing improvement of skills and knowledge, • Uses creative and innovative approaches, • Establishes strategies and long-range initiatives to create a learning environment within the division and the library, • Plans for and supports staff career development opportunities, • Contributes to the development and implementation of a culture that embraces ongoing learningCommunity Engagement, • Demonstrates the impact and value of the library to the community through ongoing evaluation and assessment of library services, • Maintains positive public relations through communication and promotion of the library’s values, services, accomplishments and needs to all stakeholders, • Builds relationships and support for the library with community organizations, • Performs basic functions of email, calendar applications, and task management, • Understands and uses basic computer hardware, peripherals, software, and operating system functions, • Ability to demonstrate interest and knowledge of the arts (visual, literary or performative.), • Preference given to applicants currently earning a Master’s degree in Library or Information Science from a library program accredited by the American Library Association or from a New Jersey college Master’s program in Library Science that has been deemed acceptable by Thomas Edison College., • Knowledge of Jersey City’s population, geography, and/or local government., • Facility in a non-English language spoken in Jersey City (such as Spanish, Hindi, Arabic, Tagalog, etc.). NOTES: For all employees, regardless of full-time or part-time status, JCFPL is considered the primary employer. Work hours are assigned according to the Library’s operational needs. Work hours are not scheduled to accommodate employees’ other employment, academic, or other outside obligations, except in circumstances agreed upon in writing by the employee and the employee’s supervisor. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. The omission of specific statements of duties does not exclude them from the position if work is similar, related, or a logical assignment to the position. This vacancy is associated with a New Jersey Civil Service job title. The New Jersey Civil Service Commission requires all incumbents to possess and be prepared to verify the minimum experience and skills required for the associated Civil Service job title. This position is subject to residency requirements as set forth in the New Jersey First Act and not available for work visa sponsorship. Powered by JazzHR m0pwnggfE2

Job DescriptionDescription: Be the Human Voice That Saves Lives. In a world obsessed with “AI this” and “Chatbot that,” we’re doing something radical: We’re hiring more humans as agents in our call center. At British Swim School, we know that when it comes to a child’s safety, a lot of parents want to be able to talk to real person. And this is important to us. While we do offer lots of technology solutions, we will always need real people with heart, empathy, and the “human touch” to connect with parents about the most important decision they’ll make this year. The Mission: Why Your Voice Matters Drowning remains the number one cause of death for children ages 1 to 4. This isn’t just a statistic; it’s a call to action. As a Call Center Agent, you aren’t just “selling swim lessons” - you are a lifesaver on the other end of the phone. You’ll guide parents through our specialized water safety programs, helping them understand how our lessons protect their children and provide peace of mind. You also speak Spanish - and can consult callers effortlessly in both English as well as in Spanish Since this is a fully remote, home-based role requiring only a computer and a phone, we prioritize talent over traditional barriers and passionately welcome veterans and individuals with disabilities to lead our life-saving mission from the comfort of their own homes. What You’ll Be Doing • Connecting, Not Just Calling: Engage in meaningful, human conversations with parents to explain the vital importance of our mission., • Sales with Soul: Use warm leads to help families find the right program and enroll their children in the nation’s premier water safety and learn-to-swim franchise., • Customer Advocacy: Provide top-tier service by solving problems, answering questions, and being a steady hand for our community., • Sales & Customer Care, • Guide families through enrollment with confidence and enthusiasm., • Handle inbound calls, texts, emails, and tickets with empathy and professionalism., • Ask thoughtful questions to understand family goals and recommend the right class level., • Overcome objections and confidently guide families toward enrollment., • Support retention efforts by understanding concerns and offering thoughtful solutions., • Provide clear explanations of policies, billing, and scheduling., • Admin & Operational After-Sales Responsibilities, • Process cancellations, online enrollments, account updates, and billing changes., • Manage and maintain our in-house ticketing system., • Follow SOPs accurately and consistently., • Document interactions thoroughly to ensure smooth team communication., • Catch errors before they become problems - strong attention to detail is essential., • Balance accuracy with efficiency while managing multiple systems. Who You Are • Distinctly Human: You have a warm, engaging personality and believe that empathy is a superpower., • A Connector: You can easily connect with callers you have never talked to before on the phone., • A Natural Communicator: You can turn a standard inquiry into a life-changing enrollment., • Purpose-Driven: You want a job that offers more than a paycheck - you want to know your work directly contributes to saving lives., • Highly detail-oriented and process-driven., • Strong communicator with a warm, confident phone presence., • Must have sales experience and be conversion driven: Comfortable with sales conversations and asking for the sale., • Able to multitask while maintaining accuracy., • Forward thinker who anticipates issues before they happen., • Call center, sales, admin, or high-touch customer service experience preferred., • Strong computer literacy (Google Suite, CRMs, spreadsheets)., • Ability to follow SOPs and maintain accuracy across systems., • Reliable high-speed internet, computer with webcam, and headset., • Ability to work evenings and weekends (we operate 7 days/week)., • Weekly base pay, • Monthly Commission + performance bonuses (up to 25% extra over base pay upon goal achievments), • Flexible scheduling, • Gym reimbursement (up to $25/month), • 401(k) plan, • Medical insurance options We are the industry leader for a reason. When you join our team, you join a family dedicated to excellence, safety, and making a real-world impact every single day. Be our human voice. Help us ensure that every child is safe in the water. Requirements:

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