Trabajos spanish call center en Syracuse, New YorkCrear alertas

Job Description Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Salary Range: • $22.00 per hour, • Second Shift, Third Shift, & Weekend Shift Differentials, • Full-time: $500 hiring bonus after 6 months of employment!, • Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America, • Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds., • Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations., • Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism., • Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals., • Versatile – Prepared and ready to handle inbound and outbound calls and alarms, • Cool-headed and calm – You’re the person others turn to in a crisis., • Detail- oriented – You notice what others miss., • Tech-savvy – You’re comfortable navigating computer systems and multi-tasking, • Reliable – You show up, stay alert, and handle your shift like a professional, • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service, • Proficient computer, written, and verbal skills, • Paid new hire training, • Shift flexibility (night owls and weekend warriors welcome), • Annual salary increases and performance bonuses, • Medical, Dental, Vision, and 401k, • Additional compensation for special skills, particularly: bilingual in Spanish, • Paid Vacation and Sick Time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. INDRR3

Job Description Location This position is 100% in-office and reports to our state-of-the-art call center facility on site in Syracuse, NY. About Rapid Response Rapid Response Monitoring is a national leader in the monitoring of alarms and security systems. Designated as an Essential Business by the Department of Homeland Security, we are dedicated to protecting life and property. Founded and headquartered in Syracuse since 1992, with offices in California and Nevada. Our growing organization serves as a critical response call center focused on protecting life, residences, and businesses. Whether it’s a kitchen fire, an intruder at a business, a family member experiencing a medical emergency, or preventative non-emergency customer service conversations, our heroes are here to serve every day - 24/7, 365 days a year. Supported by teams of experts in their respective fields, our highly trained specialists are the monitoring backbone for thousands of alarm companies across the country. If you are in search of a unique, rewarding career opportunity in an industry like no other, join #TeamRapid! Salary Range: • $22.00 per hour, • Second Shift, Third Shift, & Weekend Shift Differentials, • Full-time: $500 hiring bonus after 6 months of employment!, • Be the first line of defense – Monitor security systems, fire alarms, and many different types of emergency signals from residential and commercial properties across North America, • Act fast – Verify alarm events and contact appropriate emergency services, clients, or responders within seconds., • Stay cool under pressure – Assess complex situations quickly and remain calm during high priority situations., • Keep accurate records – Document alarm activity, calls, and actions taken with precision and professionalism., • Support the team – Work independently and collaboratively in a state-of-the-art call center facility to ensure coverage and maintain high service level goals., • Versatile – Prepared and ready to handle inbound and outbound calls and alarms, • Cool-headed and calm – You’re the person others turn to in a crisis., • Detail- oriented – You notice what others miss., • Tech-savvy – You’re comfortable navigating computer systems and multi-tasking, • Reliable – You show up, stay alert, and handle your shift like a professional, • Associate degree, equivalent Military, or 2+ years of relevant work experience in customer service, • Proficient computer, written, and verbal skills, • Paid new hire training, • Shift flexibility (night owls and weekend warriors welcome), • Annual salary increases and performance bonuses, • Medical, Dental, Vision, and 401k, • Additional compensation for special skills, particularly: bilingual in Spanish, • Paid Vacation and Sick Time, • Wellness Program + Wellness DAYS OFF, • Internal advancement opportunities Additional Information Rapid Response offers competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at . Rapid Response is an Equal Opportunity Employer. INDRR3

Job Description Call Center Customer Service Rep Location: East Syracuse, NY (13057) Job ID: #71910 Pay Range: $19-22 Shift: Mon -Fri 8a-5p or 9a-6p Open Only to US Citizens THE COMPANY - An America owned Fortune 500 International Company. SUMMARY: Provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. NOT SALES. GENERAL RESPONSIBILITIES: • We seek a motivated, process-oriented Customer Service Agent / Customer service Rep in our Customer Care Center to support our customers (take Orders) via telephone and written communications., • The calls are from mostly existing customers / equipment distributors seeking to Order by phone - after-market replacement components., • Our Call Center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution. Specific Responsibilities for this position include: • Provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support), • Provide superior follow up to distributors and sales managers, • Manage all account interactions via inbound phone, • Communicate with Distribution, including Service Managers and Parts counter personnel via telephone, and Cases to build strong business relationships; ensure a positive customer experience., • Collaborate with internal departments to resolve customer opportunities, • Actively participate in departmental Carrier Excellence Activities, • Ability to manage multiple reports and combine data from various sources Key Qualifications: • Ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customer, • Desired- Working knowledge of SAP, Salesforce, PIC, and Windchill systems is desired., • Desired- A background in Residential and Commercial HVAC applications, products, and systems, and the ability to read basic technical drawings is desired., • Excellent customer service skills, • Strong written and oral communication skills, • Proficient in MS Office (specifically Word and Excel), • Strong analytical skills, accuracy, and attention to detail, • Sense of urgency; strong organizational skills, and ability to handle multiple tasks at one time, • Creative problem-solving skills, • Self-starter and well organized, able to multi-task and prioritize work, • Adaptability and flexibility to seasonality and changing business demands are critical., • No travel required, • Spanish language skills are a plus and not required Other Requirements: • High School diploma, • Pass drug test & background check, • Work on-site Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law. Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices. Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at #ZR