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Job Description CSM/PSA DAY HYBRID ROLE - PHT Job Description Reports To: Asst. Manager of Operations Department: Operations Pay Band: 4 – Non-Exempt Effective Date: Oct 1, 2025 Overall Responsibilities: Individuals in this position primary responsibility is assuring customer satisfaction this includes, answering the telephone and inter-come to assist the customers with any inquires. Continuously monitor the camera system for any equipment failure and report it to management. This position will be required to perform the job duties of as a Parking Service Attendant (PSA) and Customer Service Monitor when scheduled. Duties and Responsibilities: CSM • Act s as a liaison between customers and the parking staff., • Resolves customer service issues., • Answers telephone inquiries regarding facility locations, monthly and daily rates and space availability by facility., • Handles complaints and/or problems regarding parking machines, parking operations, and reports of damage to vehicles while parked in JHM garages or lots., • Conducts transaction remotely to assist customers., • Updates computer files with current customer information., • Provides general information and directions to public concerning locations of area buildings, private and public parking within JMH., • Prepares printed billing for mailing., • Maintain work area and equipment in neat and clean state., • Performs other work as assigned. PSA • Do daily rounds in all garages and lots, collect used tickets, refill equipment with tickets, receipt paper, ink, etc., • Replenish and close shift at Pay On Foot Stations in all facilities (changing of Pay Stations)., • Testing and troubleshooting of equipment such as pay stations, entry and exit verifiers., • Fix and put back arm gates., • Assures that the automatic parking equipment is operating in harmony with overall operation of parking garage., • Erects barricades and places parking direction signs as necessary., • Fills out daily report of duties performed to be sent electronically to supervisors., • Daily closure of assigned facilities., • Must keep all equipment and working area clean., • Policies/patrols parking garage and lot grounds. Required Knowledge, Skills and Abilities: CSM • Ability to courteously and effectively deal with customers in person and on the telephone., • Ability to provide information to the public., • Should be computer proficient with strong typing skills., • Knowledge of parking facility rules, regulations, procedures., • Knowledge of simple arithmetic and the ability to make change quickly and accurately., • Ability to work independently and to complete assigned responsibilities., • Physical strength and agility sufficient to perform assigned duties., • Basic knowledge of simple arithmetic., • Strong written and verbal communication skills; Must be able to communicate fluently in English, • Communicate effectively with customers with problems using tact and good judgment., • Utilize simple office equipment., • Follow oral and written instructions., • Operate cash register and computer terminal., • Directs traffic and patrols assigned facilities to assure safety of vehicles., • Assists the public with directions and information., • Corrects and/or reports any hazardous conditions., • Complies with all safety standards, rules and regulations., • Prepares reports for supervisors., • Performs any other duties that may be assigned., • Must have a valid driver’s license to operate golf cars, • Must be fluent in English and Spanish, • Provide excellent customer service., • Provide routine information in a clear manner., • Keep simple records and make reports., • Establish and maintain effective working relationships with other employees and the general public., • Lift and move weights of 25 pounds or less., • Basic computer skills, and ability to work programs used at command center. Job Knowledge: • Experience - At least one year of Customer Service experience, • Education - High school education, • Requires the use of English grammar and arithmetic, including multiplication and division., • Must have ability to work with charts, tables, and schedules., • Requires accuracy in checking, posting, counting cash; operation of equipment, such as cash registers, computer terminals, typewriters, simple calculators, copiers, etc. Judgment and Decision Making Restricted scope of duties. Judgment used for setups. Some analysis of facts surrounding individual problems. Referral to supervisor for involved or questionable cases. Responsibility: • Loss of cash, equipment, materials and/or process would seldom exceed $100.00 per incident., • Inattention or careless operation of equipment may cause lost time injury to self or others in immediate area., • Errors may involve losses such as cash shortfalls, improper costs, overpayments, failure to take discounts, waste of materials, damage or loss of equipment., • Work not continually subject to verification or check, although errors usually remain within the Agency., • Regular contacts with employees in other departments, general public and customers requiring tact, to avoid friction and obtain cooperation., • Must call 2 hours prior to schedule when employee will be out. If an emergency arises that a replacement cannot be found for the next schedule the employee working at that moment must be able to stay at the most 2 hours after their schedule time until a replacement is found. Manual Skill and Dexterity: Job does not require skills and abilities beyond those normally possessed by the average individual. Manual ability requirements can be performed without practice. Physical Effort: Light to moderate physical effort. Duties requiring frequent mental and visual attention where workflow is intermittent, and cycle or process involves waiting. Working Conditions: Very good working conditions. Absence of unpleasant elements for all practical purposes. Usual office conditions.

Job Description Onsite | Full-Time | Consistent Schedule Make a Difference—Every Day If you enjoy helping people, solving problems, and being part of a supportive team, this role is for you. As a Member Services Representative, you’ll help members understand their healthcare benefits, access care, and feel confident knowing someone is there to support them. What You’ll Do • Answer inbound calls and emails from members, caregivers, and providers, • Help with questions about benefits, eligibility, claims, and enrollment, • Resolve most questions on the first contact; work with internal teams when needed, • Make outbound calls to welcome new members and complete enrollment verification, • Assist members with scheduling appointments and accessing care, • Fluent in English and Spanish (required), • High school diploma, GED, or equivalent work experience preferred, • Customer service experience (healthcare or call center experience is a plus, not required), • Comfortable using computers, email, and basic office software, • Strong communication skills and a positive, patient approach, • Ability to stay organized and handle multiple tasks, • Fluent in English and Spanish (required)This Role Is Great If You:, • Enjoy helping people and making a real impact, • Like a steady, structured workday with variety, • Want a stable, full-time, onsite position, • Are interested in growing your career in healthcareWhat We Offer, • Competitive pay, • Medical, dental, and vision benefits, • Paid time off and holidays, • Supportive team environment Powered by JazzHR qbAale0kKB

Job Description We are looking for a dedicated Customer Service Representative to join our team in Miami, Florida. In this dynamic role, you will handle customer inquiries, resolve issues, and ensure satisfaction through effective communication and problem-solving. This is a Contract to permanent position, offering an excellent opportunity to develop your skills in a fast-paced environment. Responsibilities: • Address customer inquiries and concerns promptly and professionally, ensuring a positive experience., • Communicate effectively with clients in both English and Spanish to provide accurate information and solutions., • Manage multiple tasks efficiently, including answering inbound and outbound calls and processing orders., • Utilize your knowledge of P& C insurance to assist customers and resolve related issues effectively., • Maintain detailed and accurate records of customer interactions and transactions., • Collaborate with team members to identify and implement best practices for customer service., • Monitor and follow up on customer inquiries to ensure timely resolution., • Handle escalated issues by providing well-thought-out solutions and maintaining composure under pressure., • Support call center operations by meeting individual and team performance goals., • Continuously seek opportunities to improve processes and customer satisfaction. Please send your resume to: Jacqueline.Mejia@RobertHalf and call Jacqueline @ 786-698-7072 • Proven experience in customer service, preferably in a call center environment., • Bilingual proficiency in English and Spanish, with excellent verbal and written skills., • Strong ability to multitask and prioritize in a fast-paced setting., • Familiarity with P& C insurance concepts is highly desirable., • Exceptional interpersonal and communication skills to build rapport with customers., • Detail-oriented with a focus on accuracy in data entry and record-keeping., • Problem-solving skills to handle customer concerns effectively and professionally., • Ability to work collaboratively within a team and adapt to changing demands.

Job DescriptionDescription: Salary Range: $47,390-$50,996.14 annually Hybrid Schedule: 2 days from home and 3 days on-site Benefits (The Good Stuff) • 3 WKS+ Vacation Paid*, • 12 Paid Holidays, • 12 PTO Paid Days, • Competitive Health Benefits Package, • Wellness Program Reimbursements up to $50/month, • Short Term Disability at NO COST, • Life Insurance & AD&D 2X Annual Salary at NO COST, • Employee Assistance Program, • Retirement Plan UP TO 6% Employer Funding, • Professional Development Opportunities, • Discounted On-Site Early Childhood Care, • Tuition Assistance for Early Education Degree Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami! Are you seeking a rewarding career that will not only make a positive impact on others but also enrich your own life? Do you have a passion for empowering individuals to achieve financial independence and stability? United Way Miami has the perfect opportunity for you! We are currently seeking a Financial Wellness Coach at the United Way Miami Center for Financial Stability. As a Financial Wellness Coach, you will play a vital role in advancing our mission to support families in building and maintaining financial stability. You will guide and inspire clients on their journey toward economic well-being, providing them with the tools, knowledge, and resources necessary to overcome financial obstacles. Through personalized one-on-one coaching, group workshops, and access to valuable resources, you will empower individuals to create lasting financial change for themselves and their families. Join our dynamic team and be a catalyst for a prosperous and secure future for those you serve! UWM is an equal opportunity employer and a drug-free workplace. Please visit our Career site homepage to view our EEO statement and Drug-Free policy. Principal Duties and Responsibilities: The following outlines the primary duties and responsibilities of the role. The role is not limited to these functions and may change based on programmatic and organizational needs: Direct Client Services • Provide personalized one-on-one coaching (in-person, virtual, or phone call) and training to help clients build financial capability, shift financial behaviors, and achieve financial goals., • Conduct holistic assessments of individuals and families to better understand their financial situation and needs., • Engage clients in long-term coaching relationships, educating them on financial principles and best practices., • Collaborate with clients to create individualized financial stability plans, including goal-setting, budgeting, savings, credit building, debt management, and utilization of financial services., • Perform outreach and attend events to promote services, engage potential clients, and build relationships with partners., • Deliver group workshops and seminars on various financial literacy topics within the community., • Promote United Way Center for Financial Stability to the Miami-Dade community, local businesses, the social service community, and other key groups., • Represent United Way at various community meetings, conferences, and committees; attend and participate in UW special events to support our fundraising efforts., • Identify and refer participants to other community resources and services, as needed, to achieve long-term financial success., • Maintain accurate and detailed records of client activities, success stories, outreach and engagement activities, and professional development trainings., • Ensure all client and training data are captured in our systems and data workbooks., • Ensure client’s physical and electronic files are accurate, up to date, and secure., • Meet required quarterly and annual program deliverables., • Collect and track information; manage databases; prepare division reports. Conduct research and special projects as needed., • Track client service usage and outcomes, providing reports on service effectiveness and client satisfaction to improve service delivery., • Provide programmatic input and feedback to improve service delivery, program effectiveness, and innovation., • Collaborate with leadership to refine coaching methods and improve program effectiveness. Experience Requirements: One to three years’ work experience in an office environment, 1:1 client engagement/case management experience welcomed. Technology Requirements: Advanced Outlook, Advanced Microsoft Office suite. Knowledge of modern web browsers. Other Essential Knowledge/Skills: Must be detail-oriented and able to multitask in a fast-paced environment. Strong customer service skills required. Ability to function in a team environment. Proficiency in written and spoken English is necessary; Spanish speaking ability is required. Contacts: Internal. Communicate with all levels of the organization to exchange information, collect information, and coordinate projects. External. Communicate with volunteers, key volunteers, donors/ contributors, general public, vendors, public/government agencies, United Way agencies, and media to exchange information, collect information, coordinate projects, and sell or buy services. Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible. Apply with confidence! Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

Job Description Summary The Lead Patient Services Representative provides customer service to the company’s Medicare and Medicaid members to ensure patient satisfaction. Duties and Responsibilities • Answer telephone calls in a timely and politely manner, preferably within three rings., • Make follow up calls regarding PCP appointments., • Ensure that reminder calls are made., • Assist with new PCP appointments if needed., • Call patients regarding missed appointments in order to improve services and customer experience., • Produce No Shows Report and submit to the Director of Patient Services which will be provided to upper management., • Make welcome call to inquire about the level of satisfaction with CMG’s services and current health plan., • Assist in anything patients require – from checking enrollment status to making PCP appointments., • Help clear any lack of information or follow up by the Broker., • Ensure that a tour of the center was given at the time of enrollment., • Produce Daily Reports regarding the progress of the call sessions., • Check of status of PCP appointment. Qualifications Education/Experience: • Must have High school diploma or equivalent., • Prior experience in customer service and/or clinical setting., • MS Office programs experience. Skills: • Use relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards., • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices, • Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems., • Ability to work with individuals within and outside the organization, in professional and courteous manner., • Must develop constructive and cooperative working relationships with others., • Understand written sentences and paragraphs in work related documents., • Strong ability to use independent judgment and initiative., • Organized and able to manage competing priorities., • Resourcefulness in problem solving., • Actively look for ways to help people., • Strong written and verbal communications skills., • Knowledge of medical terminology., • Must be extremely detail oriented., • Strong organizational and interpersonal skills., • Knowledge of EHR preferred., • Bilingual skills preferred (English/Spanish or English/Creole)., • Must develop constructive and cooperative working relationships with others.

Job Description Department: Patient Services / Call Center Schedule: Full-Time Status: Exempt A Private Practice in South Florida is seeking an experienced Call Center Manager to lead its patient communication center and ensure an exceptional customer experience. The ideal candidate is service-oriented, professional, bilingual, and skilled in overseeing high-volume call operations. This role manages call workflows, performance standards, staff training, and quality metrics to ensure patients receive accurate and timely assistance across multiple clinical locations. What You’ll Do • Lead and manage the Call Center team to ensure excellent patient service., • Monitor call volume, hold times, call quality, and script adherence., • Develop and implement call center processes, protocols, and training., • Recruit, train, coach, and evaluate staff performance., • Maintain communication with administrative and clinical departments., • Ensure calls are routed accurately and patient concerns are addressed promptly., • Track call metrics, prepare productivity reports, and manage payroll submissions for call center staff., • Support patient satisfaction programs and survey initiatives. Required Qualifications • High School Diploma or equivalent required., • Bilingual English/Spanish preferred., • Supervisory experience required., • 1–2 years of experience in a healthcare or HR-related role preferred., • Strong customer service, leadership, and communication skills., • Proficient in Microsoft Office and electronic health record systems. Skills & Attributes • Professional, friendly, and customer-focused demeanor., • Strong organizational and multitasking skills in a fast-paced environment., • Excellent verbal and written communication skills., • Ability to maintain confidentiality and follow policies and procedures., • Works independently and collaboratively with cross-functional teams.

Job Description Position Overview Nation Security is looking for a reliable, service-focused Dispatcher to join our Operations Team in Doral, FL. This on-site role is essential to the smooth functioning of our operations and is perfect for individuals who perform well under pressure, stay organized, and thrive in a fast-paced, client-driven environment. If you are a proactive multitasker who enjoys problem-solving and coordinating communications between clients and field personnel, this role provides a vital opportunity to support and optimize our operations. Key Responsibilities • Manage a high volume of incoming and outgoing calls efficiently., • Dispatch and coordinate security officers to fulfill client requests and operational requirements., • Maintain clear, consistent communication with clients and field teams., • Monitor real-time activity using dispatch software, ensuring accurate logging and reporting., • Follow established protocols for incident escalation and emergency response., • Deliver professional, courteous, and timely customer service at all times., • At least 2 years of experience in dispatch, call center, or customer service roles., • Must be able to work on-site in Doral, FL., • Excellent written and verbal communication skills., • Strong multitasking, prioritization, and time-management abilities., • Proficient with computers, phone systems, and dispatch or scheduling software., • Able to stay calm, focused, and professional in high-pressure situations., • Bilingual in English and Spanish (required). Benefits Why Join Nation Security? With more than 25 years of experience in security, law enforcement, and military services, Nation Security is a trusted leader in professional protection across the nation. We are committed to delivering reliability, excellence, and peace of mind to every client. Joining our team means gaining hands-on experience in 24/7 operations, collaborating with a supportive leadership team, and accessing opportunities for career growth within a fast-growing organization. Ready to Take the Next Step? Advance your career with a company that values integrity, professionalism, and service excellence. Submit your resume today and become a key member of Nation Security’s team.

Job DescriptionJOB SUMMARY The Call Center Manager oversees and influences patient satisfaction by ensuring incoming calls are answered in a professional, courteous, and timely manner. This role ensures patients are greeted respectfully, supported with accurate information, and assisted with inquiries or concerns. The position requires a high commitment to service excellence and supports communication throughout the organization. QUALIFICATIONS / EDUCATION * High School Diploma or equivalent required. * Bilingual English/Spanish preferred; must be able to read, write, and speak English. * 1–2 years of experience in Human Resources preferred. * Basic computer proficiency (MS Word, Excel, internet navigation, electronic health records, e-faxing, email). * Strong customer service and independent decision-making skills. * Supervisory experience required. CERTIFICATIONS / LICENSES * None required. ABILITIES / SKILLS * Basic computer skills and ability to understand and use scheduling/appointment systems. * Excellent customer service, communication, and telephone etiquette. * Professional verbal and written communication skills, including public speaking. * Cheerful, engaged, knowledgeable, and polished demeanor; must maintain a professional and welcoming attitude. * Strong organizational skills with the ability to multi-task in a fast-paced environment. * Detail-oriented with ability to perform under pressure. * Strong teamwork ability and skill in managing high-volume interpersonal interactions with tact and diplomacy. * Ability to work independently and interact effectively at all organizational levels. * Ability to maintain confidentiality at all times. * Must be able to follow policies, procedures, and work flexible schedules and locations. SUPERVISORY RESPONSIBILITIES * Recruits, interviews, and selects employees. * Consults with managers to resolve departmental challenges including equipment issues, performance, and staffing levels. * Conducts performance conversations and addresses job-related concerns. * Trains employees in job duties and company policies or arranges external training as needed. ESSENTIAL DUTIES & RESPONSIBILITIESDepartment Leadership * Oversees the Call Center department, including operations, staff, and assets. * Develops and executes call center operational strategies to ensure service goals are met. * Maintains daily communication with center coordinators to ensure call handling expectations are executed. * Promotes a culture of service excellence, open communication, collaboration, and teamwork. Customer Service & Quality Assurance * Ensures calls are answered professionally and on or before the third ring. * Monitors hold times, call quality, and adherence to scripts for compliance and training purposes. * Ensures patients are assisted without being left on hold without needs assessed. * Ensures staff provides accurate practice information (office hours, addresses, providers, etc.). * Troubleshoots patient concerns and schedules appointments when necessary. * Participates in and oversees Patient Satisfaction Survey processes and data entry. Training & Staff Development * Recruits, trains, orients, and evaluates call center staff. * Develops in-house training programs to improve performance and customer service. * Motivates, coaches, and counsels staff effectively. * Maintains knowledge of call center best practices and industry standards. Reporting & Administrative Tasks * Tracks productivity and performance through data collection and reporting. * Maintains and updates telephone directories. * Responsible for timekeeping, payroll submission, and attendance records for the call center. * Communicates schedule changes (physician cancellations, staff absences, PTO, etc.) to appropriate personnel. * Sends tasks in Intergy to designated personnel. * Reports non-functioning phone lines or systems promptly. Communication & Coordination * Maintains communication with administration, department leaders, and staff. * Screens and routes calls to appropriate personnel in a timely manner. * Ensures voicemail and phone messages are properly routed and addressed. * Coordinates cross-department workflow and policy implementation with other managers. Other Duties * Represents the organization professionally at events and outreach activities. * Performs additional duties as assigned. What We Offer: • Competitive salary, • Comprehensive benefits package, including:, • Health Insurance, • Dental & Vision Coverage, • 401(k) Retirement Plan, • Supportive team environment, • Opportunities for growth and advancement

Job Description We are seeking a full-time Intake Specialist to handle new client inquiries and assess potential cases. This role requires strong communication and organizational skills to ensure an efficient intake process. Fluency in English and Spanish is required; Creole is highly preferred. Responsibilities • Answer calls and respond to online inquiries from potential clients, • Conduct initial screenings to gather case details and determine eligibility, • Document and organize client information in the case management system, • Schedule consultations and follow up on pending intakes, • Provide clear and professional communication to clients, ensuring they feel heard and supported, • Previous experience in a law firm, call center, or customer service role preferred, • Fluency in English and Spanish required; Creole is highly preferred, • Strong verbal and written communication skills, • Ability to multitask and stay organized in a fast-paced environment, • Proficiency in Microsoft Office; experience with legal case management software is a plus, • Salary based on experience, • Health insurance & PTOCompany DescriptionRemer, Georges-Pierre & Hoogerwoerd, PLLC is a law firm focusing on employment law. We are committed to providing strong legal representation for our clients and maintaining a professional and efficient work environment.Remer, Georges-Pierre & Hoogerwoerd, PLLC is a law firm focusing on employment law. We are committed to providing strong legal representation for our clients and maintaining a professional and efficient work environment.

Job Description CareATC: Provide patient care the way you always envisioned within a Health Center setting. About This Opportunity: We are looking for a Medical Assistant with excellent patient care skills, great communication, and concierge-level customer service! The Role of the Medical Assistant: • Greet and Room patients, • Obtain blood & urine samples, measure and record vital signs, and maintain clean exam rooms, • Clerical responsibilities, • Exhibit good clinical judgment within the scope of the role with or without the provider present, • Follow all clinical and clerical protocols per company policy Hours: Monday 7:00 AM - 4:00 PM Tuesday 9:00 AM - 6:00 PM Wednesday 7:00 AM - 4:00 PM Thusday 9:00 AM - 6:00 PM Friday 7:00 AM - 4:00 PM Bilingual-Spanish-is a must The CareATC Difference: Our unique model partners directly with the employer and does not use traditional fee-for-service health care. This allows physicians and their clinical staff to focus on being the patient-centered medical home for their patients and are not burdened by managing the financial aspect of the business. Our structure is a win for: • The Patient: Little or no cost for excellent medical care nor dispensed medication, • The Staff: Consistent schedule allowing for work-life balance, no on-call schedule or holiday schedules. Allows for consistent income with manageable productivity expectations., • The Employer: An excellent benefit resulting in happier, healthier employees and families which will reduce the costs of their medical plans. Minimum Qualifications: Education: • High school diploma or general equivalency diploma (GED) plus one of the following:, • Medical Assistant certification or diploma from an accredited MA program, • Or 1 year relevant work experience or on-the-job training in place of certification or diploma, • Military trained medic, • Minimum one year of recent experience in a medical setting is strongly preferred., • Clinic and medication provided at low or no cost to employees and dependents., • Full benefit package, for eligible roles, including Medical, Dental Vision, 401K, PTO, Disability & Life Insurance, Wellness Program and much more.

Job DescriptionSalary: We are hiring a Customer Experience Specialist to support our front-line call center operations. In this role, you will handle high-volume inbound calls, provide accurate information, resolve basic customer issues, and communicate with internal teams to ensure fast and complete service. This position requires strong communication skills, attention to detail, and the ability to stay calm and professional in a fast-paced environment. Key Responsibilities Answer high-volume inbound calls with a professional and friendly attitude. Provide customers with accurate information about services, schedules, and account details. Resolve routine issues and escalate complex questions to the correct department. Communicate with Operations, Documentation, Finance, and other teams to complete requests. Update customer records and notes in the system. Follow established service procedures and performance standards. Qualifications 13 years of customer service experience, preferably in a call center or logistics environment. Bilingual: English & Spanish (spoken and written). Strong communication and problem-solving skills. Ability to multitask and stay organized during busy call periods. Comfortable using CRM systems and internal software tools. Preferred Experience in freight, logistics, or cargo services. Familiarity with call center performance metrics. Why Join Us? Supportive team environment Opportunities to grow within the Customer Experience department Role directly impacts customer satisfaction and service quality

Job DescriptionMeet Guerra Wealth Advisors At Guerra Wealth Advisors, we’re on a mission to redefine retirement planning and elevate how families experience holistic wealth management. With over three decades of excellence serving clients in South Florida and nationwide, we’ve built a boutique firm that combines world-class financial expertise with a deeply personal touch. We don’t just advise — we educate, empower, and guide families toward financial confidence. Every conversation, every meeting, and every event reflects our core values of trust, integrity, and impact. If you’re seeking a role where you can truly impact people’s lives, Guerra Wealth Advisors is where you need to be. Role: The Client Success Specialist at Guerra Wealth Advisors plays a vital role in strengthening relationships with our clients and prospects. This isn’t a call center role — it’s a relationship-driven position focused on building trust, gathering meaningful feedback, and generating referrals that help more families secure their financial future. You’ll serve as a friendly, professional connection point between our clients and our advisory team — collecting testimonials, reviews, and referrals while ensuring each client interaction reflects the Guerra standard of excellence. Through in-person meetings, phone conversations, and event engagement, you’ll help our firm continue to grow through the power of authentic relationships. If you have experience in the financial industry, particularly in retirement planning or investments, and you’re looking for a unique opportunity to combine your client service skills with meaningful impact, this may be the perfect fit for you. Responsibilities: * Build relationships with prospects and clients through professional, genuine communication. * Conduct client experience surveys and quality assurance follow-ups. * Collect testimonials, feedback, and reviews that showcase the Guerra client experience. * Handle incoming client service calls with warmth, empathy, and efficiency. * Proactively identify and pursue referral opportunities from satisfied clients. * Coordinate and follow up on each referral to ensure timely outreach and engagement. * Support marketing and educational events through pre-qualification calls and attendance. * Represent Guerra Wealth Advisors at client events with professionalism and enthusiasm. * Maintain accurate and detailed notes in the CRM system. * Update client and prospect records, run reports, and support data tracking initiatives. * Assist with marketing event preparation and prospect communication via phone, text, and email. * Participate in ongoing education and industry training to enhance your knowledge and contribution. * Perform other duties as needed to support the firm’s client engagement strategy. Requirements: * 1+ years of experience in a client-facing role. * Experience in lead generation or referral-based roles (preferred). * Financial industry or retirement investment experience (preferred). * Excellent interpersonal skills with a natural ability to establish rapport and trust. * Strong phone presence and confident communication style. * Bilingual in English and Spanish (verbal and written) strongly preferred. * Tech-savvy with the ability to quickly learn new systems and software. * Positive attitude, team-player mindset, and a passion for personal growth. * Self-motivated, organized, and driven to exceed expectations. What We Are Expecting: * Authentic, lasting relationships that strengthen client trust and satisfaction. * A consistent flow of client testimonials, reviews, and referrals. * Organized CRM documentation and data accuracy. * Visible contribution to firm growth through enhanced client engagement and referral activity. * Strong collaboration with advisory, marketing, and leadership teams. Schedule: * Full-time, Hybrid role based in Miami, FL (combination of remote and in-office work). * Standard weekday schedule, with occasional evening events as assigned. Compensation: $45,000–$65,000 Annually (Base Salary + Commissions + Performance Bonuses) Includes uncapped commission and incentive opportunities based on engagement and referral success. Benefits: * Base salary plus uncapped commission and performance bonuses * Referral and business development bonuses * 401(k) with company match * Health/Dental/Vision Plans offered * 20+ combined PTO days (vacation, sick, floating holidays, birthday PTO) * Sponsored industry training and conference attendance * Access to personal financial planning services * Bonus compensation for certifications and licenses (Guerra Growth Lab) * Career advancement within a growing, established firm * Culture of continuous learning and professional growth Guerra Core Values These are the heart and soul of Guerra Wealth Advisors. The right person for this role will not just understand these values — they’ll live them daily. * Always Be Learning: Growth is constant. We stay curious, improve relentlessly, and never stop getting better at our craft. * Your Words Matter: Speak with clarity and intent. Every word builds trust — or breaks it. * All for One, One for All: We win together. No egos, no silos — just teamwork and shared accountability. * Take Ownership and Accountability: Own the outcome. No excuses. Follow through and get it done. * Do the Right Thing: Integrity first, always. Choose what’s right over what’s easy — even when no one’s watching. If you’re ready to bring your financial expertise and relationship skills to a firm where experience truly matters, this is your opportunity to make a meaningful impact — for your clients, your career, and your future. Apply today and help us continue redefining client success at Guerra Wealth Advisors. Powered by JazzHR F05BAhqSjg

Job Description Job Summary We are looking for a driven and results-oriented Bilingual Call Center Agent (English/Spanish) to join our dynamic sales team in the car insurance industry. In this role, you will handle inbound and outbound calls, deliver outstanding customer service, and focus on converting leads into auto insurance sales. You will educate potential clients on policy options, identify their coverage needs, and close sales with confidence and professionalism. This is an excellent opportunity for individuals who are passionate about helping others, thrive in a fast-paced environment, and are eager to grow their career in a high-demand industry. Responsibilities: • Respond to customer inquiries and provide accurate information in English and Spanish., • Assist clients with policy Sales, updates, billing inquiries, and claims., • Process payments and offer support for insurance products., • Resolve customer concerns with professionalism and efficiency., • Fluent in both English and Spanish (Written and spoken), • Prior experience in a customer service or call center environment preferred., • Strong communication and problem-solving skills., • Ability to work in a fast-paced, team-oriented environment., • Competitive pay, • Paid Time Off., • Comprehensive training provided., • Opportunities for career growth.

Job Description The Dispatcher/ Call Taker is responsible for obtaining necessary information from agencies and customers requesting service, coordinating various types of services, schedules requests to meet resource availability, assisting with dispatching the appropriate personnel in response to service requests, processing requests by field crews, facilitating information flow between administrative staff and field personnel, and performing assigned clerical and billing functions. Responsibilities • Answer customer service calls for service, • Input and update emergency and non-emergency call data, • Act as a resource point for healthcare facilities and other agencies utilizing the services of NHT Ambulance, • Maintain excellent knowledge of company policies, procedures, and medical protocols., • Demonstrate extensive knowledge of all Communication Center equipment, including telephones, radios, and computers and tracking mechanisms, • Interact with various healthcare facilities, dispatch centers, insurance agencies and managed care organizations, • Act as a customer liaison with agencies and other departments, participating in customer education and marketing, • Research and answer customer inquiries, • Obtain insurance or managed care authorizations, • Communicate and document service delays, • Actively work with customers and or ancillary providers to meet the customer service demands, • Determine medical necessity for ambulance services, • Maintain a calm atmosphere, non-emotional, professional tone throughout the Communication Center, • Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; able to deal with frequent changes, delays, or unexpected events, • Maintain knowledge of customer contracts and agreements, • Assist responding units with routing instructions to scenes when necessary; relay efficiently and accurately utilizing all map resources, • Attend scheduled meetings and training sessions, • Perform assigned clerical and billing functions, • Perform other duties as assigned Must be at least 18 years of age • High school diploma or general education degree (GED), • Working knowledge of medical terminology, • Proficient computer skills (i.e. Microsoft Word and Excel), • Able to type at least 40 wpm, • Demonstrate knowledge of local geography, • Demonstrate knowledge of local county policies and protocols, • Must be willing to work weekends, various shifts, and holidays No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein. Powered by JazzHR p63nW2MMTY

Job Description The Customer Service Specialist works with and reports to the Claims and Customer Service Manager, Miami. The position is located at 75 Valencia Avenue Coral Gables, FL 33134. The person in this position is the first to interact with our customers by answering incoming calls from the customer service and claims call queues. The Customer Service Specialist takes on a wide variety of tasks, all of which involve supporting the company's operations and products. They will be interacting with customers and building and maintaining relationships while providing exceptional customer service. In this role you have the ability, and are strongly encouraged to, advance levels within the department. Each level achieved results in increased pay. Knowledge Checks and minimum qualifications are required for advancement. JOB DUTIES AND RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Answer incoming calls., • Identify and document the needs of the customer utilizing all tools available., • Always demonstrate excellent phone etiquette and use written skills to obtain clear and concise documentation of the customer's inquiry., • Meet or exceed all performance metrics., • Be knowledgeable and have a clear understanding of the business processes within MWG including departments, insurance carriers, brokers/agents, and group contacts., • Route calls to appropriate resources., • Utilize MWG Administrators Policy Administration Systems to verify eligibility and review members accounts based on the policy assigned., • Recognize and resolved customer issues by following standard operating procedures and explaining the process to the customer., • Identify and escalate issues to supervisors., • Follow up customer calls where necessary and complete the daily assigned voicemails., • Perform other duties as assigned by the Department Manager.WORKING ENVIRONMENT REQUIREMENTS:, • Must be able to perform in a very high paced environment and be flexible to multi-task or handle, • Ability to work independently with excellent time management, • Strong written and verbal communication, interpersonal, and relationship building, • Ability to handle stressful situations, • Ability to maintain confidentiality and privacy in every aspect of the, • Knowledge of customer service practices and principles., • Excellent problem-solving skills along with keen attention to details., • Strong written/verbal communication, interpersonal and relationship building skills., • Excellent data entry and typing skills, • Ability to maintain confidentiality and privacy in every aspect of the job., • Always exhibit excellent phone etiquette and professionalism., • Knowledge of all products and services., • Understand and adhere to each department's policies and procedures within the TPA.EXPERIENCE & EDUCATION REQUIREMENTS:, • High School Diploma required; Associates or bachelor's degree is preferred., • Must have previous customer service experience; previous Call Center experience is a plus., • Must have excellent computer skills with experience in Microsoft Tools. The following are job functions that an employee must be capable of performing with or without reasonable accommodation. • Must be able to read, write, and speak English and Spanish., • Must be able to work as scheduled., • Must possess sight and hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position as stated above can be fully met., • Must be able to bend, stretch, reach, and sit or stand at a desk during 85 % of the working day., • Must be able to remain stationary at workstation for extended times and/or walk throughout the area., • Will require significant viewing and usage of computers and computer screens.

Job Description Job Overview: As a Customer Service Representative, you will play a crucial role in providing exceptional service to our diverse customer base. This position offers the opportunity to utilize your communication skills, phone etiquette, and customer service expertise to ensure customer satisfaction and retention. Responsibilities: • Answer customer inquiries regarding extended warranty and GAP coverage in a professional and courteous manner, • Assist contract holders and repair facilities with questions on claims adjudication and payments, • Provide customer service support to the auditing and claims department, • Initiate GAP claims, • Data entry for new contracts, • Support all functions of the Customer Service Department as needed, • Assisting with special projects as needed, • Assisting other departments when necessary • Minimum of 1-year inbound call center experience in customer service or a related field preferred., • Excellent phone etiquette and communication skills., • Ability to analyze customer needs and provide suitable solutions., • Proficiency in data entry and using CRM systems preferred., • Strong attention to detail and organizational skills., • Bilingual in English and Spanish preferred. Education Requirements: High school diploma Training Requirements: All new hires are required to complete in-office training during the initial onboarding period. This ensures full familiarity with company systems, customer service standards, and team collaboration before transitioning to other work arrangements. COMPANY BACKGROUND Phoenix American has been a trusted provider in the administration of Vehicle Service Contract and GAP Waiver programs since 1985. We are dedicated to the success of our associates by offering advanced technological solutions to dealers and finance companies, which will enhance their profitability with flexible, and financially stable F&I products. Our extensive expertise in the vehicle service contract industry combined with our longstanding insurance partnership with members of the Nationwide® Insurance group, rated A+ XV (Superior), have established us as a leader in the Service Contract and GAP Waiver industry. Join our team as a Customer Service Representative where you can showcase your talents, grow professionally, and contribute to our commitment to exceptional customer service. We offer competitive compensation, rich benefit plan offerings, opportunities for advancement, and a supportive work environment. Apply now to be part of our dynamic team! Shift: Day shift / Part-time Work Location: Hybrid / Remote in Miami, FL 33126

Job Description About the Role We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by assisting with inquiries, benefits navigation, appointment scheduling, and resolving concerns efficiently. As the first point of contact, you will play a key role in ensuring a seamless and positive member experience. Key Responsibilities • Member Support & Assistance, • Manage inbound and outbound calls, emails, and chat inquiries from members regarding their benefits, services, and account details., • Proactively reach out to members to provide personalized support and guidance on available services., • Assist members with appointment scheduling, provider searches, and plan navigation., • Problem Resolution & Service Excellence, • Address member concerns with professionalism, empathy, and a solution-oriented approach., • Handle escalations efficiently, ensuring timely resolution of issues., • Maintain accurate records of interactions and follow up on unresolved concerns., • Product & Benefit Knowledge, • Stay up to date with company products, wellness programs, and membership benefits to provide accurate information., • Educate members on available health and wellness resources to enhance engagement., • Compliance & Data Integrity, • Ensure all member interactions adhere to HIPAA and data privacy regulations., • Accurately document member interactions in CRM and call center systems., • Follow company policies and procedures to maintain compliance and service standards. Qualifications & Skills • Experience: 1+ years in a customer service, call center, or healthcare-related role (preferred)., • Communication: Strong verbal and written communication skills in English and Spanish (Required)., • Tech-Savvy: Comfortable using CRM software, call center tools, and telephony systems., • Problem-Solving: Ability to think quickly, resolve member concerns, and provide a seamless experience., • Empathy & Professionalism: Passion for helping people with a patient-first approach., • Adaptability: Ability to handle a fast-paced environment and multi-task effectively., • Healthcare/Insurance Knowledge: Familiarity with health insurance plans, provider networks, or wellness programs is a plus.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleAs a Facilities Technician, your primary role will be to ensure the proper maintenance, organization, and cleanliness of facilities. You will play a vital role in upholding compliance with applicable codes, regulations, governmental agency, and company directives related to building operations and work safety. In addition, you will utilize trade skills such as carpentry, plumbing, electrical, and painting to perform basic repairs and maintenance tasks. You will also escort and supervise contractors while performing work as directed by the Facilities Manager.Responsibilities • Respond and attend to maintenance repair requests, • Conduct inspections of tools, equipment, and machines to ensure proper functionality, • Support in maintaining inventory, parts, and supplies as needed, • Demonstrate ability to safely and effectively operate hand and power tools and other technical equipment needed to perform repairs and maintenance tasks, • Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb(s) and A/C filter replacement, and clean-up as needed, • Adhere to all company policies and strict safety and security protocols, including reporting any maintenance issues, safety hazards, accidents and incidents, • Ensure compliance by successfully completing safety training and obtaining relevant certifications, • Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, listen to concerns raised and provide appropriate responses, • Ability to lift, carry, push, pull and place objects weighing up to 50 pounds without assistanceIdeal Background, • High School diploma or equivalent, • A minimum 2 years of relevant experience with building maintenance and repairs, • Working knowledge of basic repairs and maintenance related to carpentry, hardware, plumbing and electrical required, • Working skills in the following areas, including strong proficiency in at least one: air conditioning, refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry, vehicles, energy conservation, and building management, • Ability to promptly respond to work orders and other communications (e.g: text, email), • Proficiency in English We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleAs a Condo Maintenance Technician, your primary role will be to ensure the proper maintenance, organization, and cleanliness of facilities. You will play a vital role in upholding compliance with applicable codes, regulations, governmental agency, and company directives related to building operations and work safety. In addition, you will utilize trade skills such as carpentry, plumbing, electrical, and painting to perform basic repairs and maintenance tasks. You will also escort and supervise contractors while performing work as directed by the Facilities Manager.Responsibilities • Respond and attend to maintenance repair requests, • Conduct inspections of tools, equipment, and machines to ensure proper functionality, • Support in maintaining inventory, parts, and supplies as needed, • Demonstrate ability to safely and effectively operate hand and power tools and other technical equipment needed to perform repairs and maintenance tasks, • Assist with surface preparation and painting, minor drywall and wood trim repair, light bulb(s) and A/C filter replacement, and clean-up as needed, • Adhere to all company policies and strict safety and security protocols, including reporting any maintenance issues, safety hazards, accidents and incidents, • Ensure compliance by successfully completing safety training and obtaining relevant certifications, • Develop and maintain positive working relationships with colleagues, support the team in achieving common goals, listen to concerns raised and provide appropriate responses, • Ability to lift, carry, push, pull and place objects weighing up to 50 pounds without assistanceIdeal Background, • High School diploma or equivalent, • A minimum 2 years of relevant experience with building maintenance and repairs, • Working knowledge of basic repairs and maintenance related to carpentry, hardware, plumbing and electrical required, • Working skills in the following areas, including strong proficiency in at least one: air conditioning, refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry, vehicles, energy conservation, and building management, • Ability to promptly respond to work orders and other communications (e.g: text, email), • Proficiency in English We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description MyCardiologist, a CVAUSA Partner, is dedicated to providing excellence in cardiac care to all patients, striving to make state-of-the-art technology accessible. Our clinical team and staff pride themselves on delivering respectful and individualized care to each person who walks through the door. As our group nears its 61st year, we continue to seek superb clinical staff to grow our practice and are very excited for our new partnership with Novocardia, because it allows us to join a growing network of America’s leading cardiologists and continue to put patients and clinicians at the center; supporting and strengthening our groups so we can offer the best care at the best value. As we continue to expand cardiovascular health services throughout southern Florida, we are seeking a dynamic and patient-centered Cardiovascular Nurse Practitioner (NP) or Physician Assistant (PA) within our local South Miami office. Job Details • Office location: South Miami (Medical Arts building), • Settings will include a mixture of acute and office based cardiovascular care within our South Miami locations., • Hospital rounding involves support of additional APPs and physicians., • Monday-Friday schedule., • Call responsibilities include one weekend per month., • W2 employed position., • Acute APP Certification Required, • Minimally 3-years of direct cardiovascular APP experience - Required, • Certification and License as a Nurse Practitioner OR Physician Assistant - Required, • Must have active, unencumbered APRN or PA medical license., • Hard working, patient satisfaction/quality must be front and center., • Collegial, teamwork focused, and patient centered. lKjN5IkhUK

Job DescriptionSalary: 55,000-60,000 INSIDE SALES REPRESENTATIVE At American Wire Group (AWG), we are more than just a supplierwe are a trusted partner and industry leader in providing high-quality wire and cable, hardware, equipment, and accessories for the renewable energy, battery energy storage, data center, and utility markets. All of our products meet or exceed industry standards for performance and safety as well as strict quality control requirements. We also provide comprehensive services including cable management, cable engineering and design, supply chain management, emergency services, and technical support. Strategically located in Pennsylvania, Texas, and California, AWG ensures seamless coverage across the nation and delivery in days not weeks for all of your wire, cable, power equipment, and accessory needs! Our growing sales team is seeking a motivated and results-driven individual with a passion for sales. The ISR will support the sales team by preparing customer quotations and bid documents, processing customer requests, answering and directing customer questions and technical support, and responding to customer inquiries. This includes solidifying existing and incoming relationships by the outstanding quality of the work performed on behalf of our customer base. In return, we offer a competitive salary, bonus potential, and the opportunity to make an impact. Core Responsibilities: The ISR will: • Perform a range of administrative functions within the sales team; pay attention to details and ensure that all team activity is organized and complete., • Assist in the preparation of customer quotations and bid proposals., • Assist with closing sales and achieving quarterly quotas., • Assist with maintaining and growing existing business; exceed sales goals and objectives set by leadership., • Answer inquiries from clients concerning products, their uses, and the industry at large., • Develop meaningful relationships with vendors and customers; encourage trust and loyalty., • Occasionally, cold call and email prospective and current customers., • Take pride in delivering excellent customer service including order status, quote follow-up, inventory checks, etc., • Obtain and report all competitive information/pricing., • Assist senior leaders with additional tasks and projects as they arise., • Support the project team with data entry and extraction., • Support the sales team with the processing of customer documents (quotes, purchase orders, etc.)., • Support the sales team with processing vendor documents., • Retrieve information from records, emails, minutes, and other related documentation; prepare written summaries of data when needed., • Perform other duties as assigned. Qualifications: • Effective communicator with excellent negotiation, customer service, and relationship skills., • Prior customer service experience preferred., • Goal and detail-oriented; ability to achieve targets., • Superior organization, coordination, and time management skills., • Able to work closely with Sales Managers and team members., • Strong problem-solving and critical thinking skills; good judgment., • Computer-savvy with proficiency in Microsoft Office., • Experienced at using EXCEL to develop data reports and quotations (Formulas, VLOOKUP, Pivot Table)., • Bi-Lingual/bi-Literate Spanish skills, a plus. Benefits AWG provides competitive salaries and hourly compensation. AWG offers eligible employees a comprehensive benefits package, including 401(k) with matching contributions, health, dental, vision, life insurance, pre- and post-tax savings options, and paid time off. We foster a collaborative and supportive work environment, where initiative and innovation are valued.

Job DescriptionAbout us: Solis Health Plans is a new kind of Medicare Advantage Company. We provide solutions that are more transparent, connected, and effective for both our members and providers. Solis was born out of a desire to provide a more personal experience throughout all levels of the healthcare journey. Our team consists of expert individuals that take pride in delivering quality service. We believe in a culture that collaborates and supports one another, and where success is interlinked, and each employee is valued. Please check out our company website at to learn more about us! Position is FULLY ONSITE Monday-Friday from 8AM-5PM. Location: 9250 NW 36th St, Miami, FL 33178. BILINGUAL IN ENGLISH AND SPANISH IS REQUIRED Full benefits package offered on the first on the month following date of hire including: Medical, Dental, Vision, Voluntary benefits and an amazing 401K plan with a 100% company match! Our company has doubled in size, and we have experienced exponential growth in membership from 2,000 members to over 15,000 members! Join our winning Solis Team! Position Summary: The Director of Member Services is responsible for overseeing the day-to-day operations of the Member Services department, ensuring exceptional service delivery to Medicare Advantage members. This role ensures compliance with CMS guidelines, monitors call center performance, audits call quality and manages escalated member issues. The Director works closely with internal departments to improve processes, support team development, and maintain high service standards that promote member satisfaction and operational efficiency. Essential Duties and Responsibilities: • Demonstrates a solid understanding of the service operations process’, including all regulatory requirements to ensure department compliance with CMS., • Assists staff with researching claims, authorizations/referrals, contracts, and medical records reviews to ensure completeness of case work., • Ensures staff responses to member and provider inquiries, complaints, grievances and appeals in a consistent fashion, adhering to all regulatory, accreditation and internal processing timelines and guidelines., • Oversees the processing of enrollment and disenrollment elections from Medicare beneficiaries, as well as any other required update to a member record., • Appropriates communications within all parties, including but not limited to verbal communications and use of approved letters and notices., • Reviews and/or implements all new CDAG and ODAG requirements., • Responsible for all Member Services Operations reporting requirements., • Implements process improvement., • If summoned, participates in Administrative Law - Judge Hearings, Judicial Hearings and MAC Hearings., • Maintains appropriate and up to date knowledge of Service Operation guidelines established by the CMS and working knowledge of Medicare regulations in general., • Identifies any trends or issues of concern and addresses them with the Service Operations Committee and/or Medicare Compliance Officer., • Creates and maintains tools, job aids, and training materials to help employees in their efforts to resolve issues and improve their relationship with customers., • Serves as the key contact for any Medicare outside entity (MAXIMUS Federal Services, ALJ, Judicial Review, MAC)., • Establishes and document processes, policies, procedures and workflows to support compliant and timely handling of enrollments/disenrollments, appeals, grievances, Part D services, member services, and provider services. Create and implement any necessary corrective action plans to bring areas of non-compliance into compliance., • Develops and manages reporting to monitor key performance indicators, identify trends, conduct root cause analysis, report to appropriate committees, and adhere to regulatory reporting requirements., • Maintains strong working relations with all internal and external parties., • Guides all Service Operations team members with any concerns or questions that relate to the Service Operations process., • Handles escalated calls and assist with the resolution process., • Assists with reporting, projected planning or process improvement plans., • Helps monitor the Service Operations and ensure all compliance components are met., • Uses judgment and informed decision-making to determine appropriate actions on elections and in handling discrepancies., • Meets with COO on a regular basis to:, • Provide feedback on departmental and staff issues/opportunities., • Staffing requirements and needs., • Receive feedback on own performance ., • Reviews overtime report and ensures communication with staff as appropriate., • Communicates effectively with other professional and support staff in order to achieve positive customer outcomes., • Promotes and contributes to a positive, problem-solving environment., • Assists customers, family members and others with concern and empathy; respect their confidentiality and privacy and communicate with them in a courteous and respectful manner., • Accomplishes call center human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures., • Complies with company policies and procedures and maintains confidentiality of customer medical records in accordance with state and federal laws., • Ensures compliance with all HIPAA, OSHA, and other federal, state, and local regulations., • Participates in meetings, training and in-service education, as required., • Performs other duties as assigned. Supervisory Responsibility: Yes Qualifications and Education: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Graduate of an accredited college or university with at least a Bachelor’s degree in Business Administration, Public Health Administration or related field and seven (7) years of managed care experience; or equivalent combination of education and experience., • Minimum of 5 years experience as a Director in service operations or compliance related to Medicare and/or Medicaid required., • Prior experience working in a managed care call center environment preferred., • Minimum of 2 years in a demonstrated leadership or management role required., • Excellent computer knowledge is required, including proficient knowledge of Microsoft Office., • Analytical thinker, able to strategize plans based on data and metrics., • Ability to identify, prioritize and rectify problems systematically., • Ability to work, learn and implemented approve solutions independently., • Excellent listening, interpersonal, verbal and written communication skills with individuals at all levels of the organization., • Must be patient in dealing with an elderly population and sympathetic to hearing or vision deficiencies., • Ability to work effectively independently and in a team environment., • Ability to read, analyze, and interpret technical procedures or governmental regulations., • Ability to write reports, business correspondence, and procedure manuals., • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public., • Ability to define problems, collect data, establish facts, and draw valid conclusions., • Must be self-motivated, organized and have excellent prioritization skills., • Must be able to work well under stressful conditions., • Must be able to work in a fast paced environment. Join Solis Health Plans as a Director of Member Services and become a catalyst for positive change in the lives of our members. At Solis, you will be part of a locally rooted organization deeply committed to understanding and serving our communities. If you are eager to embark on a purpose-driven career that promises growth and the chance to make a significant impact, we encourage you to explore the opportunities available at Solis Health Plans. Join us and be the difference!

Job DescriptionPay rate: starting at $16.50 per hour Start dates: • November 5, 2025, • November 19, 2025, • December 10, 2025, • 8:00 AM – 4:30 PM EST, • 8:00 AM – 5:00 PM EST, • 8:30 AM – 5:00 PM EST DUTIES & RESPONSIBILITIES: • Actively listen and respond quickly and professionally to all customer calls., • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey., • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)., • Escalates transportation and customer service concerns to contact center leadership team., • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience., • Must be able to sit for 8 hours or more a day., • Must be able to wear a headset for a minimum of 8 hours a day., • Excellent written, communication and data entry skills., • Moderate experience in Microsoft Teams, Outlook, and Word., • CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s., • CSRs are required to be on camera during all training and meeting sessions, • Must be able to adapt to high and a fast-paced call volume., • CSR’s must comply to attendance and punctuality expectations (PTO Policy)., • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps, • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members), • Fully bilingual: English/Spanish only., • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed.COMPETENCIES:, • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions., • Entrepreneurial – We are personally committed, and hunger for Alivi’s success; We show passion and do more with what we have; We don’t give up, and always find ways to get the job done. KEY PERFORMANCE INDICATORS: KPIGoalDescriptionCustomer Satisfaction Score (CSAT)≥ 95%Measures customer satisfaction from post call surveys.Calls Per Hour (CPH)≥ 8.5Average number of calls handled by the agent per hour logged inAverage Handle Time (AHT)Within 5 minutesTotal time spent per customer interaction (talk + hold + wrap-up).Occupancy %≥ 80%Percentage of time agent was servicing calls and/or available to service calls Call Quality Score≥ 95%Based on QA reviews for professionalism, accuracy, and adherence to script.Adherence to Schedule≥ 92%Measures how well agents follow their assigned shifts and breaks.Attendance Rate≥ 98%Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system. * Powered by JazzHR ytkeGs6yah

Job Description Helpline Care Coordinator - Crisis Specialist (Hybrid/Various Shifts) Shifts Available: Helpline Care Coordinator (bilingual English/Spanish): • Sunday-Thursday 12pm-9pm, • Tuesday-Saturday 4pm-1am, • Sunday-Thursday 12pm-9pm, • Overnight Sunday-Thursday 9pm-5:30am, • Tuesday-Saturday 2pm-11pm, • Tuesday-Saturday 12pm-9pm, • Sunday-Thursday 5pm-2am, • Sunday-Thursday 11am-8pm Helpline Care Coordinator (bilingual English/Creole): • Sunday-Thursday 6am-3pm, • Monday-Friday 9am-5pm Are you ready to make a difference in our community? You’ll join a team of passionate professionals dedicated to making a positive impact in the lives of those we serve. Joining our team means contributing to a well-respected organization with over a century of service to the South Florida community, rooted in the values of compassion, inclusivity, and resilience. Our team members find purpose in empowering individuals and families through meaningful programs and initiatives. We foster a collaborative environment where your talents are valued, and you’ll have opportunities for personal and professional growth. If you’re looking to be part of an organization that values your contributions and promotes a culture of unity and support, this is the place to be. The Helpline Counselor provides telephone information, referrals, crisis counseling as well as suicide intervention to callers upon completion of a thorough assessment and identification of most presenting needs. This position performs work of a specialized, confidential nature on matters that impact clients, counselors and contract compliance. Excellent organizational, administrative and communication skills and attention to detail are required. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provides appropriate information and referrals to social service agencies for callers contacting the Helpline., • Ensures data is accurately entered into the client database in a timely manner., • Provides telephone crisis counseling as well as suicide intervention services to callers experiencing crisis situations., • Participates in trainings, seminars, workshops and in-services related to program and professional development., • Maintains an effective working relationship with colleagues through the use of appropriate interpersonal and communication skills., • Consistently adheres to assigned schedule and demonstrates flexibility in regards to call center coverage needs., • Provides outstanding customer service to callers & accurately documents all calls into software., • Adheres to confidentiality policies and procedures as well as HIPAA regulations., • Obtains Certification as an Information & Referral Specialist through Alliance for Information & Referral Systems (AIRS). Education and/or Experience: • Bachelor’s degree in Social Work or Human Service field. Equivalent experience and demonstrated skill in social services may be considered., • Two years’ experience in providing information and referral services, preferred., • One or more years in crisis counseling or clinical work preferred., • Strong interpersonal skills., • Ability to communicate information calmly and effectively in emergency or high stress situations., • Ability to work effectively and with sensitivity with culturally diverse populations., • Skilled in managing multiple tasks., • Skilled in the use of personal computers and related software applications to include Microsoft Office, email and intranet., • Bilingual - English/Creole (Required) or English/Spanish (Required) PERKS: We are proud to offer a competitive benefits package to all full-time employees, including medical and dental plans. A generous vacation and holiday pay benefit and a 401(k) match is available. Staff receives monthly in-service training and CEU opportunities. This is a one of a kind opportunity for leadership in talent management to contribute to a team of mindful, caring and passionate people at work every day in service to our community! ABOUT: Our client is the foremost non-profit, human services agency whose mission is to improve the quality of life of communities throughout South Florida. They are a 501(c)(3) not-for-profit organization and equal opportunity employer. Company DescriptionPrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! Our Mission: Consistently provide client experiences focused on what they value most.PrideStaff is a national staffing organization, delivering innovative solutions to the challenges employers face every day. Over the years, PrideStaff has been a consistent industry leader, developing technology and service processes that allow our organization to deliver superior performance. With locations across the United States, we're well positioned to partner with clients and candidates to ensure a successful match of employee talent with customer needs. When it comes to your success, we leave nothing to chance! \r\n\r\nOur Mission: Consistently provide client experiences focused on what they value most.

Job DescriptionDescription: Who We Are At Camillus House, we are guided by our mission to serve individuals and families experiencing homelessness in South Florida. Inspired by the teachings of St. John of God, we offer compassionate and comprehensive services that include housing, healthcare, addiction treatment, and behavioral health support. Our core values of Hospitality, Respect, Quality, Spirituality, and Responsibility shape every interaction as we work to restore dignity, stability, and hope for those in need. Who You Are You are a dedicated and compassionate Psychiatric Mental Health Nurse Practitioner who thrives in dynamic, community-based environments. You bring strong clinical judgment, a trauma-informed mindset, and a commitment to serving vulnerable populations. You excel at engaging individuals who may be hesitant to seek care, and you are comfortable providing psychiatric services in both traditional and non-traditional settings. You collaborate effectively with multidisciplinary teams and demonstrate professionalism, empathy, and resilience in challenging circumstances. You are motivated by purpose and eager to use your expertise to advance Camillus House’s mission. What You Will Do As the Psychiatric Nurse Practitioner for the Lazarus Project, you will provide high quality, trauma informed psychiatric care across community outreach and residential settings. You will work with individuals experiencing chronic homelessness, severe mental illness, substance use disorders, and co-occurring conditions, meeting them where they are to support stabilization and engagement in treatment. By collaborating closely with the Medical Director, case managers, outreach teams, and residential staff, you will help ensure continuity of care and improved outcomes for some of the community’s most vulnerable individuals. Community Outreach Psychiatry • Psychiatric evaluations: Conduct assessments and follow up visits directly in community settings including encampments and outreach zones., • Medication management: Provide medication monitoring, adjustments, and education in field environments., • Crisis intervention: Deliver brief therapeutic interventions and assess individuals during psychiatric or behavioral health crises., • Outreach engagement: Participate in early morning, evening, weekend, and special outreach operations to reach individuals who are otherwise difficult to engage., • Resident evaluations: Provide psychiatric assessments for individuals in the Camillus House Residential Treatment Center., • Medication follow up: Manage psychiatric medications for residents and ensure continuity of care., • Urgent clinical support: Respond to time sensitive psychiatric needs within residential programs., • Disability assessments: Conduct psychiatric disability evaluations when required., • Clinical documentation: Complete comprehensive documentation to support disability claims or coordinated care efforts., • Case consultation: Review complex cases and diagnostic considerations with the Medical Director., • Clinical participation: Attend clinical meetings, case staffing discussions, and quality improvement activities., • Program evaluations: Provide psychiatric evaluations to clients across additional Camillus House programs such as day centers, behavioral health programs, and supportive housing., • Timely documentation: Complete all required documentation according to agency and regulatory standards., • Record accuracy: Maintain clear and accurate treatment plans, medication records, and clinical notes., • Ethical practice: Uphold HIPAA compliance, ethical care principles, and trauma informed standards in all interactions., • Values alignment: Demonstrate commitment to Camillus House’s core values in daily practice. Requirements: What You Will Bring • Nursing qualifications: Master’s or Doctoral degree in Nursing from an accredited institution and Board Certification as a Psychiatric Mental Health Nurse Practitioner PMHNP BC., • Licensure requirements: Active Florida APRN license with autonomous practice or a supervising physician agreement and a DEA license or eligibility to obtain one., • Clinical experience: Experience working with individuals experiencing homelessness, severe mental illness, substance use disorders, or co-occurring conditions, including comfort providing care in nontraditional field environments., • Psychiatric expertise: Strong assessment, diagnostic, medication management, and crisis intervention skills., • Trauma informed approach: Commitment to person centered, harm reduction oriented, and culturally respectful care., • Specialized background: Preferred experience in community psychiatry, street outreach, crisis intervention, residential treatment, or integrated behavioral health settings., • Language ability: Bilingual skills in English and Spanish or English and Haitian Creole preferred., • Team collaboration: Strong communication, interpersonal, and interdisciplinary teamwork abilities., • Scheduling flexibility: Ability to work early mornings, evenings, weekends, holidays, and occasional on call shifts to support outreach operations., • Comprehensive Medical Plans (PPO & HMO options)?, • Dental Insurance, • Vision Insurance, • GAP Insurance (fully paid by employer)?, • Employer-paid Short-Term Disability Coverage?, • Employer-paid Long-Term Disability Coverage?, • Employer-paid Life Insurance?, • Voluntary Life & AD&D Insurance?, • Accident & Critical Illness Insurance, • Long-Term Care Insurance Proactive Health Management Plan (PHMP), • Wellness Program Employee Assistance Program (EAP), • Pet Insurance (Nationwide)?, • Paid Vacation?, • Time Paid Sick?, • Time Paid Federal Holidays? Employer Camillus House is an equal opportunity employer and a drug-free workplace.? We are committed to creating an inclusive environment for all employees, valuing diversity, and fostering a culture of equity.

Job DescriptionGrowth Opportunities AvailableAre you a customer-focused, driven individual looking to join a luxury automotive team? Ocean Cadillac, part of the esteemed Murgado Automotive Group, is hiring Call Center BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences! What You’ll Do:Handle inbound and outbound calls to assist customers with sales or service inquiries.Follow up on leads and schedule sales appointments and service visits.Provide excellent customer service to ensure satisfaction and build loyalty.Maintain and update customer information in our CRM system.Collaborate with sales, service, and marketing teams to meet client needs. What We’re Looking For:A friendly and professional communicator who thrives in a fast-paced environment.Comfortable making 100+ outbound calls and working with a team.Organized, detail-oriented, and able to manage multiple tasks effectively.Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).Bilingual in English and Spanish is a bonus! What We Offer:Great Pay: $14 - $20/hour + commission.401(k) Plan: With company match.Time Off: Paid time off.Career Growth: Development opportunities within the Murgado Automotive Group.Employee Perks: Discounts on vehicles, parts, and services.Team Environment: A supportive and collaborative team focused on success. If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you! Apply today and become a valued part of the Murgado Automotive Group family. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSalary: $55,000-$60,000/YR INSIDE SALES REPRESENTATIVE At American Wire Group (AWG), we are more than just a supplierwe are a trusted partner and industry leader in providing high-quality wire and cable, hardware, equipment, and accessories for the renewable energy, battery energy storage, data center, and utility markets. All of our products meet or exceed industry standards for performance and safety as well as strict quality control requirements. We also provide comprehensive services including cable management, cable engineering and design, supply chain management, emergency services, and technical support. Strategically located in Pennsylvania, Texas, and California, AWG ensures seamless coverage across the nation and delivery in days not weeks for all of your wire, cable, power equipment, and accessory needs! Our growing sales team is seeking a motivated and results-driven individual with a passion for sales. The ISR will support the sales team by preparing customer quotations and bid documents, processing customer requests, answering and directing customer questions and technical support, and responding to customer inquiries. This includes solidifying existing and incoming relationships by the outstanding quality of the work performed on behalf of our customer base. In return, we offer a competitive salary, bonus potential, and the opportunity to make an impact. Core Responsibilities: The ISR will: • Perform a range of administrative functions within the sales team; pay attention to details and ensure that all team activity is organized and complete., • Assist in the preparation of customer quotations and bid proposals., • Assist with closing sales and achieving quarterly quotas., • Assist with maintaining and growing existing business; exceed sales goals and objectives set by leadership., • Answer inquiries from clients concerning products, their uses, and the industry at large., • Develop meaningful relationships with vendors and customers; encourage trust and loyalty., • Occasionally, cold call and email prospective and current customers., • Take pride in delivering excellent customer service including order status, quote follow-up, inventory checks, etc., • Obtain and report all competitive information/pricing., • Assist senior leaders with additional tasks and projects as they arise., • Support the project team with data entry and extraction., • Support the sales team with the processing of customer documents (quotes, purchase orders, etc.)., • Support the sales team with processing vendor documents., • Retrieve information from records, emails, minutes, and other related documentation; prepare written summaries of data when needed., • Perform other duties as assigned. Qualifications: • Effective communicator with excellent negotiation, customer service, and relationship skills., • Prior customer service experience preferred., • Goal and detail-oriented; ability to achieve targets., • Superior organization, coordination, and time management skills., • Able to work closely with Sales Managers and team members., • Strong problem-solving and critical thinking skills; good judgment., • Computer-savvy with proficiency in Microsoft Office., • Experienced at using EXCEL to develop data reports and quotations (Formulas, VLOOKUP, Pivot Table)., • Bi-Lingual/bi-Literate Spanish skills, a plus. Benefits AWG provides competitive salaries and hourly compensation. AWG offers eligible employees a comprehensive benefits package, including 401(k) with matching contributions, health, dental, vision, life insurance, pre- and post-tax savings options, and paid time off. We foster a collaborative and supportive work environment, where initiative and innovation are valued.

Job DescriptionREMOTE PHARMACY TECHNICIAN (MUST LIVE IN FLORIDA) Job Description We are seeking dedicated Registered Pharmacy Technicians to join our call-center/data entry team. This role involves managing a high volume of inbound phone calls and handling various tasks related to patient prescriptions. The ideal candidate will demonstrate strong communication skills, particularly in verifying HIPAA information and maintaining confidentiality while interacting with patients and providers. Responsibilities • Handle a high volume of inbound calls in a call-center environment., • Receive, review, and verify patient prescriptions., • Prepare and scan documents, verifying patient data, and submit prescription orders into the pharmacy data system., • Engage in active listening with callers, confirming or clarifying information, and diffusing upset patients or providers as needed., • Work closely with pharmacists and pharmacy teams to ensure timely fulfillment of patient and provider needs., • Coordinate with call center Hub program(s) as applicable., • Coordinate the order and enter prescriptions according to their urgency through the pharmacy processing system., • Maintain professionalism and document within processing systems according to policies and procedures., • Efficiently enter data and information into the pharmacy processing system., • Prioritize and organize work to meet deadlines., • Registered Pharmacy Technician license in FL or Nationally Certified, • Proficiency in data entry and strong computer skills., • Knowledge of pharmacy operations, prescription processes, and customer service., • Experience working in a call center or retail pharmacy environment., • Ability to manage dosing and dosage inquiries., • 1-2 years of pharmacy work experience preferred., • Spanish language proficiency is an advantage., • Experience with non-commercial pharmacy settings., • Strong time management and organizational skills., • Adaptability and flexibility in a dynamic work environment., • Efficient typing skills., • High School Diploma or GED., • Florida Board of Pharmacy Registered Pharmacy Technician license., • Proficiency in email programs, instant messaging, and Microsoft Office Suite., • Ability to multitask and handle multiple requests simultaneously. Pay Rate: $21/hour #pharm25 Job Type & Location This is a Contract to Hire position based out of Miami, FL. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 31, 2025. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email for other accommodation options.

Job Description CDR Health Care, Inc., is hiring Call Center Agents to provide vital support by managing customer inquiries, applications, and cases from start to finish. This role will be responsible for handling both inbound and outbound calls, answering questions, offering detailed guidance, and ensuring timely and accurate resolution of customer issues. Successful candidates will demonstrate strong communication skills, attention to detail, and the ability to navigate complex situations with professionalism and empathy in a fast-paced environment. This is a remote position; however, candidates must be located in Miami, FL, for onsite training at our corporate office. ESSENTIAL FUNCTIONS: • Receive and document incoming customer cases, applications, and inquiries via phone, email, or other communication channels., • Evaluate the nature, urgency, and complexity of each case to ensure appropriate prioritization and categorization., • Gather detailed information from customers to thoroughly understand the issue and its context., • Maintain consistent communication with customers throughout the case lifecycle, keeping them informed about progress, actions taken, and expected resolutions., • Record detailed case notes, actions taken, and resolutions in the company's case management system., • Apply critical thinking and problem-solving skills to identify root causes and recommend solutions that prevent future similar cases., • Make well-informed decisions that balance customer satisfaction and company policies, • Handle inbound and outbound calls from customers, addressing their queries, concerns, and requests professionally and courteously., • Identify and assess customers' needs, actively listen to their concerns, and provide effective solutions or guidance., • Troubleshoot technical problems, escalating complex issues to higher levels of support when necessary., • Acquire in-depth knowledge of the company's services, policies, and procedures to effectively address customer inquiries., • Adhere to established call center scripts, processes, and guidelines to ensure consistent customer service., • High school diploma or equivalent required; additional education or certifications in customer service, healthcare, or case management is a plus., • Fluency in English and Spanish is required to effectively communicate with our diverse client base., • Flexibility to work a variable schedule, including evenings or weekends as needed., • Proven experience providing customer service over the phone, preferably in a call center or case management setting., • Familiarity with case management systems and tools, with the ability to learn new software quickly., • Proficient in Microsoft Outlook and the Microsoft Office Suite (Word, Excel, etc.)., • Strong verbal and written communication skills, with the ability to interact effectively with a diverse range of individuals and in varied settings., • Ability to remain calm, composed, and effective in high-pressure situations or emergencies., • Committed to maintaining strict customer confidentiality and handling sensitive information appropriately., • Strong decision-making skills with the ability to use sound judgment in resolving issues., • Demonstrated ability to manage multiple tasks simultaneously in a fast-paced environment while meeting deadlines., • Resilience under pressure, with excellent organizational and time-management skills. CDR Health is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply. Schedule • Monday through Friday, • Shifts: 8:00 AM – 5:00 PM or 9:00 AM – 6:00 PM

Job DescriptionGrowth Opportunities AvailableAre you a customer-focused, driven individual looking to join a luxury automotive team? Brickell Honda, part of the esteemed Murgado Automotive Group, is hiring Call Center BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences! Position Location: Brickell Honda -690 SW 8th Street, Miami, FL 33130 What You’ll Do:Handle inbound and outbound calls to assist customers with sales or service inquiries.Follow up on leads and schedule sales appointments and service visits.Provide excellent customer service to ensure satisfaction and build loyalty.Maintain and update customer information in our CRM system.Collaborate with sales, service, and marketing teams to meet client needs. What We’re Looking For:A friendly and professional communicator who thrives in a fast-paced environment.Comfortable making 100+ outbound calls and working with a team.Organized, detail-oriented, and able to manage multiple tasks effectively.Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).Bilingual in English and Spanish is a bonus! What We Offer:Great Pay: $14 - $20/hour + commission.401(k) Plan: With company match.Time Off: Paid time off.Career Growth: Development opportunities within the Murgado Automotive Group.Employee Perks: Discounts on vehicles, parts, and services.Team Environment: A supportive and collaborative team focused on success. If you’re ready to take the next step in your career and thrive in a luxury automotive setting, we’d love to hear from you! Apply today and become a valued part of the Murgado Automotive Group family.Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Earn revenue from day one. Certification is now paid! If you're patient, have retail customer service experience and looking for a fast paced, flexible gig consider a new Spanish bilingual educational support program on the Arise® Platform. This program needs customer-focused individuals to help support callers with ordering educational learning resources. Problem solvers are welcome-those who have the drive to support customers inquiries and ensure orders are received in a timely manner. This is a fast-paced, high-call-volume program currently available through the Arise® Platform. The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home. The Arise® Platform has various well-known clients available-including this opportunity with an educational support resources provider -and you could start earning in just a few weeks. What you will do as an Inbound Customer Support Representative: • Receive inbound calls from customers answering questions and resolving issues to the caller's satisfaction., • Deliver excellent service by actively listening and helping callers uncover the best solution., • Minimum of one year of consistent inbound call support experience in a customer-facing environment (within the past two years)., • Retail support experience is preferred but not required., • Quiet and secure workspace to manage a consistent flow of calls., • Wired internet connection with required speeds (ping <50 ms; download >25 Mbps; upload >10 Mbps; minimum 8GB RAM)., • High School diploma or equivalent., • Two or more years of experience in a customer-facing call center environment (preferably with an online bill pay service, financial institution, or technical support).

UHealth - Kendall • Full Time, • Hours: A typical work-week would consist of 6-8 clinic sessions per week. Monday - Friday 8AM - 5 PM., • Employed, • New Graduates, • Average Patients seen: Determined based on location, • Call Schedule: Determined based on location and provider coverage, • Sign-On Bonus, • Compensation: Compensation falls within a wide range, depending on location, speciality, and experience., • Benefits: MEDICAL PLANS-Include a variety of plans to choose from, including an HRA account-Behavioral and mental health coverage as well as a staff assistance program-FSA-Dental -VisionTIME OFF-Paid holidays-Floating holidays-Vacation days and sick daysFINANCIAL SECURITY BENEFITS-Life-AD&D-Long term disability BENEFITS BEYOND EXPECTATIONS-Tuition benefits for employees and eligible dependents-$5 visits to the UHealth Clinic at Walgreens for UM/Aetna members-CME-Retirement savings: The University provides a corecontribution and matching contribution, after you celebrate your first year of service., • Additional Info: The only academic center in South Florida. World-renowned organization known for medical care, cutting-edge research, and commitment to excellenceUHealth Kendall has more than 60 physicians representing 30+ medical specialties, including primary care services for adults and children and cancer experts from Sylvester Comprehensive CancerRESPONSIBILITIES INCLUDE:-Deliver care appropriate for a primary care clinic with a multicultural patient population-Primarily outpatient responsibilities -Provide supervision in case assignment to NP/PA, including sign off on charts, where applicable-Spanish speaking requiredON-CALL RESPONSIBILITIES:-Call responsibilities are determined based on location; if the candidate desires to work in our OBGYN units, opportunities are available LEADERSHIP/ACADEMIC APPOINTMENTS:-Given UHealth's prestige and dedication to research, opportunities exist for those who wish to teach and train within our residency programs

A Medical Center is hiring a Pediatric Orthopedic Surgeon to join as a hospital employed Orthopedic Surgeon in the Miami area. Prospective candidates must be fellowship trained in Pediatric Orthopedic Surgery. US Board Eligibility/Board Certification is required. Competitive compensation, corporate style benefits, medical malpractice and relocation and supplemental benefits are offered. Spanish speaking candidates are encouraged to apply. If you are interested in hearing more about this opportunity, please call HDA at , or text to . You can also reach us through email at . Please reference Job ID # j-4153

Orthopaedic Pediatrics Physician Job in Miami, FL A busy medical center is hiring another Pediatrics Orthopedic Surgeon to join the Orthopedic Surgery department in Miami, FL. Prospective candidates must be fellowship trained in Pediatric Orthopedic Surgery. US BE/BC is required and Spanish speaking candidates are encouraged to apply. This group offers a competitive compensation package including benefits, malpractice, relocation and more. # j-77. If you are interested in hearing more about this opportunity, please call HDA at , or text to . You can also reach us through email at . Please reference Job ID # j-77

A Medical Center is hiring a Pediatric Orthopedic Surgeon to join as a hospital employed Orthopedic Surgeon in the Miami area. Prospective candidates must be fellowship trained in Pediatric Orthopedic Surgery. US Board Eligibility/Board Certification is required. Competitive compensation, corporate style benefits, medical malpractice and relocation and supplemental benefits are offered. Spanish speaking candidates are encouraged to apply. If you are interested in hearing more about this opportunity, please call HDA at , or text to . You can also reach us through email at . Please reference Job ID # j-4153

Orthopaedic Pediatrics Physician Job in Miami, FL A busy medical center is hiring another Pediatrics Orthopedic Surgeon to join the Orthopedic Surgery department in Miami, FL. Prospective candidates must be fellowship trained in Pediatric Orthopedic Surgery. US BE/BC is required and Spanish speaking candidates are encouraged to apply. This group offers a competitive compensation package including benefits, malpractice, relocation and more. # j-77. If you are interested in hearing more about this opportunity, please call HDA at , or text to . You can also reach us through email at . Please reference Job ID # j-77

We are seeking a referral and would appreciate your assistance. Do you know of a Non-Interventional Cardiologist seeking a position around Miami? We are not accepting Visa candidates. Reference: BD Opportunity to join a highly successful group of 13 Cardiologists in a hospital based multispecialty practice in the Miami area. Non-Interventional Cardiologist Outpatient only Limited telephone call only No weekends Highly competitive salary, production bonus and full benefits. Occurrence malpractice insurance Highly regarded Medical Center minutes from downtown Miami and South Beach. Prefer bilingual, Spanish/English Requirements: Must be BC/BE, have a current or pending FL License, Clean Databank and No current significant malpractice history. Interested & qualified candidates must forward a current CV (Microsoft Word format is highly preferred) to or fax to .

Job Description Front Desk Executive – Tax House Miami Tax House Miami is looking for a dynamic Front Desk Executive to join our team! This is more than just a receptionist role—you’ll be the face of our company and play a key part in supporting our operations. We are seeking a motivated leader who can manage the Front Desk, support staff, and take on multiple responsibilities in a fast-paced environment. This role offers both seasonal and permanent opportunities for the right candidate, with room to grow within our company. Work Hours: * On-Season (Jan – May): Monday – Friday, 10:00 AM – 7:00 PM; Saturdays during peak months * Off-Season (May – Dec): Tuesday – Thursday, 10:00 AM – 6:00 PM Responsibilities: * Greet visitors with a welcoming and professional demeanor * Answer incoming calls in a courteous and professional manner * Oversee Front Desk operations and train new team members * Maintain and organize client files * Handle data entry for tax preparation appointments * Schedule and manage client appointments * Assist with special projects and administrative tasks as needed Qualifications: * Previous experience in a high-volume call center * Experience in a management or supervisory role is a plus * Strong organizational skills and attention to detail * Ability to prioritize tasks and manage multiple responsibilities * Excellent conflict resolution and communication skills * Bilingual in English and Spanish * Highly motivated, eager to learn, and grow professionally If you are a proactive, organized, and personable professional who thrives in a client-focused environment, we’d love to hear from you! Company DescriptionAs a small but flexible firm based in South Florida, we take pride in our comprehensive accounting and advisory services, our deep industry experience, and our steadfast commitment to personal service. If you want a rewarding, vibrant career in an independent accounting and consulting firms, we want to talk to you.As a small but flexible firm based in South Florida, we take pride in our comprehensive accounting and advisory services, our deep industry experience, and our steadfast commitment to personal service.\r\n\r\nIf you want a rewarding, vibrant career in an independent accounting and consulting firms, we want to talk to you.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the RoleThe Flow Experience Agent will play a vital role in creating a positive and welcoming environment for both residents and visitors. This role involves various tasks such as greeting and assisting individuals, managing packages and mail, providing administrative support, and contributing to community engagement events. Key duties include cross collaboration, addressing guest and/or resident inquiries and concerns, and managing administrative tasks such as paperwork organization and report preparation. The ideal candidate possesses strong communication skills, attention to detail, and the ability to multitask effectively in a dynamic setting. Responsibilities: • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible, • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information, • Accurately respond to guest requests, making recommendations based on local knowledge and property practices, • Resolve resident and hotel guests’ complaints; assist residents in all inquiries in connection with residence/hotel/ services, hours of operations, key residence/hotel personnel, in-house events, directions, etc., • Partner with the Leasing Team in assisting with coordinating move ins, move outs and assist with lease renewal activities as needed, • Craft and serve a variety of beverages, including drip coffee, espresso drinks, tea, and specialty options to enhance the welcome experience for residents, future residents, and hotel guests, creating a warm and inviting environment., • Direct lobby traffic, maintain communal areas, keep track of loaned items, and stay up to date on property details and amenities, • Adhere all guidelines, policies, and procedures, maintaining a professional appearance and demeanor, • Coordinate with property departments to fulfill guest requests and provides detailed information about facilities and operating hours, • Handle check-out, cash management, and adheres to cashiering and credit policies, • Manage packages, faxes, messages, and mail, and provides access to the building and units for authorized vendors, contractors, and visitors, • Organize and maintain documents and various reports including but not limited to package management logs and project trackers, etc., • Stay afloat with local attractions and amenities (e.g. vendors, restaurants, museums, attractions)Use various software programs to input special requests and arrangements accurately, • Collaborate with the community engagement team assist to with executing marketing initiatives for building events and company programs, • The ideal candidate should have flexible availability as working hours may vary at times based on operational needs (weekdays, weekends and holidays).Ideal Background:, • High school diploma or equivalent; college or relevant experience is a plus, • Residential Services or Hospitality experience in a luxury environment preferred, • Excellent communication skills, reading, writing, and oral proficiency in the English language; ability to communicate in Spanish strongly preferred, • Computer literacy with the ability to use a variety of software’s, • Strong attention to detail, problem-solving skills organizational abilities and attention to detail We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionMobile IV Therapy Registered Nurse (Independent Contractor) Hydrology Wellness | Coral Gables, FL Pay: 30% of the infusion price, based on a per drip model + Tips. Schedule: Flexible | Part-Time | Contract | Weekends | On-call minimum 6 hours/week About Us Hydrology Wellness is a modern, patient-centered wellness center located in Coral Gables, FL. We specialize in concierge IV therapy and wellness services delivered directly to homes, offices, and hotels. Our mission is to enhance vitality and overall well-being through customized treatments administered by skilled professionals in a relaxing, elevated environment. About the Role We are seeking an experienced, charismatic, and highly skilled Registered Nurse (RN) to join our mobile IV therapy team. This is an independent contractor position ideal for nurses who want schedule flexibility, autonomy, and an opportunity to grow within the health and wellness industry. Responsibilities • Perform patient assessments and obtain informed consent before treatment, • Administer IV infusions and intramuscular (IM) wellness injections following internal protocols, • Provide exceptional client care and post-treatment follow-ups, • Document treatment notes accurately in compliance with HIPAA, • Educate clients on the benefits and potential effects of therapies, • Travel to client homes, offices, or hotel rooms (primarily in Miami, Coral Gables & other surrounding neighborhoods), • Maintain professionalism and a high standard of customer service, • Build rapport with clients to support retention and referrals, • Lead outreach to establish B2B agreements Requirements • Active and unrestricted RN license in Florida, • Minimum 2 years of clinical experience (ICU, ER, NICU, Pre-Op/PACU preferred), • Demonstrated expertise in IV insertion (minimum 2,000+ IVs started preferred), • BLS and ACLS certifications required, • Reliable transportation and willingness to travel up to 20 miles per appointment, • Professional liability insurance (e.g., through NSO), • Tech-savvy and organized, with excellent time management skills, • Willing to purchase & maintain your own basic medical supplies, • Clean background check and valid driver’s license, • Previous experience in mobile IV or concierge care, • Familiarity with wellness, aesthetics, or vitamin therapy, • Existing network or client base in South Florida is a plus, • A growth mindset and willingness to be incentivized for sales, including upselling and generating referrals and retention., • Bilingual in Spanish is highly valued What We Offer • Nurses receive a 30% commission on each infusion, calculated per individual drip session., • Flexible scheduling — you choose your hours, • Attractive pay structure with extra bonuses for successful upsells and client referrals., • Employee discounts on wellness services, • Growth opportunities with a fast-expanding wellness brand, • Benefit from exclusive drip therapy discounts to support your wellness as you grow your income. Physical Setting • Patient homes, offices, hotel rooms, • Hydrology Wellness location (as needed) Apply Today Ready to provide care in a more flexible and empowering setting? Submit your resume and complete the nursing skill assessment to get started. Learn more at:

Req ID: 314114 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a BPO Customer Care Associate to join our team. Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. Must Live in Continental United States This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. Pay for this role is $20.00hr The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. Basic Qualifications: • 1 year experience (WAH) remote customer service, • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications, • Minimum High school diploma or GED., • Spanish Bilingual Responsibilities: • Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products., • Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers., • Ensuring customer satisfaction (CSAT) and strive to meet service metrics., • Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team., • A typical day will likely involve fielding between 75 to 100 calls., • Communicating effectively and professionally with both internal and external customers to resolve questions and issues., • Collaborating with management or other team members as appropriate to proactively address service issues and concerns., • Attention to detail, accuracy, and accountability for your work product., • Designated quiet area to complete calls while working from home New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process *** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment verification check. Remote Working and Technology Requirements To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. Technology • NTT DATA will provide a computer and headset for remote work., • Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols., • Failure to return equipment may result in collection actions and/or other consequences., • Individuals must provide their own high speed internet access with speeds at or above 50 Mbps., • A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location. Technical Performance and Issue Tracking • Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations., • Remote employees must adhere to all technical support procedures and protocols., • Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite. Remote Workspace Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. • Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment., • The workspace must be a permanent, unencumbered location used daily for work., • Employees must work with minimal distractions that do not interfere with business operations or service delivery., • Ideally, the workspace is isolated from other household members and used exclusively for job duties., • Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service., • Employees must work from the same location consistently unless prior approval is obtained., • If a change in work location is necessary:, • The new location must meet all Remote Workspace and Technology Requirements., • Notification to NTT DATA Management is required before relocating #INDBPO #LI-MIWS About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job DescriptionAbout the Company At Flow, we’re reimagining what it means to live, work, and connect. More than just a real estate company, Flow is a brand, a technology platform, and an operations ecosystem spanning condominiums, hotels, multifamily residences, and office spaces. We’re building a new kind of living experience: one that’s flexible, connected, and designed to create genuine community and real value for the people who call Flow home. Our mission is oneness: prioritizing our residents and their experiences, and fostering connection with ourselves, their neighbors, and the natural world. By putting people at the center of everything we do, we’re creating vibrant, human-centered communities where life, work, creativity, and play all come together in one place. About the Role As a Recruiter at Flow, you will be responsible for driving the full lifecycle of recruitment across multiple business lines, including property management, hospitality and food & beverage. This includes developing and executing innovative sourcing strategies, collaborating with hiring managers, and ensuring a seamless and efficient hiring process. You will play a key role in building teams that help us deliver on our mission and represent Flow’s brand values. We believe employees are better together. Every position at Flow has an onsite or in-office requirement. Responsibilities • Full-Cycle Recruitment: Lead recruitment efforts for a variety of roles across property management, hospitality, and food & beverage, managing every stage from sourcing and screening to interview scheduling, driving hiring decisions and offer negotiation., • Strategic Collaboration: Partner with hiring managers and business leaders to understand staffing needs, build job descriptions, set hiring criteria, and optimize the interview process., • Innovative Sourcing: Implement creative sourcing techniques (such as social media, networking, and targeted outreach) to identify top candidates who align with Flow’s brand values and culture., • Process Optimization: Continuously identify and implement process improvements that balance speed and quality, ensuring a smooth and effective hiring experience., • Hiring Progress Updates: Maintain proactive communication with hiring managers and key stakeholders, providing regular updates on recruitment progress, flagging potential risks, and suggesting mitigation strategies., • Data-Driven Approach: Accurately track and report on key recruitment metrics using tools like Gem, LinkedIn, Lever, and other platforms to assess and improve recruitment strategies., • Compliance & Best Practices: Ensure adherence to all federal, state, and local employment laws and regulations, as well as Flow’s internal policies, throughout the recruitment process.Ideal Background, • Experience: 3+ years of full-cycle recruiting experience, with a proven track record in property management, hospitality, food & beverage, or a similar high-volume, customer-focused sector., • Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively engage candidates and stakeholders at all levels., • Sourcing Expertise: Demonstrated ability to create and execute sourcing strategies tailored to a variety of roles, ensuring the attraction of high-quality candidates., • Project Management: Strong time management and organizational skills, with the ability to prioritize and meet recruitment deadlines while balancing multiple hiring needs., • Technology: Proficiency with recruitment tools (Gem, LinkedIn etc.) and applicant tracking systems (ATS), with a data-driven approach to recruitment.

Call Center Bilingual Collections Representative (English/Spanish) - Hybrid This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This hybrid-remote position reports to our 600 NW 79th Ave, Miami, FL 33126 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. This is your opportunity to be the voice of AT&T – a global leader in communications and technology working in a hybrid role that works both in center and from home. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer, helping them to stay connected to what matters the most. Our Premier Service Consultant position earns $22.16 hourly. In this multi-faceted role, you’ll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You’ll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty. You’ll work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. You’ll instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of AT&T’s product and services to effectively service and retain customers. You’ll be an expert at simplifying the explanation of customer bills, rate plans and features of AT&T’s products and services. You’ll process customer payments and utilize negotiation skills to setup payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures. You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. In this full-time Hybrid position (40 hours/week) you’ll be working in center 3-4 days weekly and remotely from home 1-2 days weekly. You’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of business. Unwavering Customer Focus Medical/Dental/Vision coverage ~Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone ~ Tuition reimbursement program ~ Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and an additional PTO is provided based on the bargaining group to which you are hired. ~ Additional sick leave beyond what state and local law require may be available but is unprotected ~ Adoption Reimbursement ~ Disability Benefits (short term and long term) ~ Life and Accidental Death Insurance ~ Supplemental benefit programs: critical illness/accident hospital indemnity/group legal ~ Employee Assistance Programs (EAP) ~ Work From Home/Hybrid Requirements: You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&T will provide all of the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.) Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. Miami, Florida It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.