Bilingual Account Coordinator, Collections (Spanish)
4 days ago
Miami
Mission Lane is combining the power of data technology and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology were enabling people to unlock real financial progress. Sound like a mission you can get behind Were looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Bilingual Account Coordinators (Spanish). This is a full-time remote position withcomprehensive benefits. Youll play a key role in delivering on Mission Lanes purposeenabling financial progressby engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery. Successful candidates are quick-thinking problem solvers who balance empathy with persistence confidently presenting and securing credit card repayment solutions. As an Account Coordinator You Will: • Serve as the voice of Mission Lane engaging with customers over the phone., • Approach customers with dignity and respect identifying reasons for account delinquency., • Negotiate problem-solve and guide conversations toward win-win repayment solutions., • Ensure compliance with policy procedures and regulatory requirements while delivering high-quality customer interactions., • 1 year(s) of experience in a customer-focused solutions-oriented role., • Negotiation and/or sales experience with a proven ability to overcome objections., • Fluency in both English and Spanish both verbal and written., • Clear and effective communication skills both verbal and written., • Confidence and composure when handling challenging conversations., • Empathy and persuasion to guide customers through repayment challenges., • Quick-thinking problem-solving skills to recommend effective solutions., • Tech-savvy with the ability to learn new software and systems., • A private quiet and distraction-free space with no interruptions. 100% attendance required for your first 60 days. • Training schedule (Paid):, • Duration: First 3 weeks, • Hours: Monday-Friday 8:30 AM to 5:00 PM ET, • Work schedule: We strive to create an environment that brings out the best in everyone everyday and offer comprehensive total rewards packages to support our employees total well-being. As an Account Coordinator at Mission Lane your compensation and benefits would include: • Hourly Pay: $18.97, • Wellness Stipend: $100 monthly, • Internet Stipend: $40 monthly, • IT Equipment: Provided for your role during employment, • Paid Time Off, • Company Paid Holidays, • Comprehensive Benefits: Health dental and vision coverage, • Parental Leave: Paid leave after six months of employment #LI-DNI About Mission Lane: Founded in December 2018 ___ Founded in December 2018 Mission Lane is combining the power of data technology and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology were enabling people to unlock real financial progress. Sound like a mission you can get behind Were looking for critical thinkers with strong communication and negotiation skills to join our Collections team as Bilingual Account Coordinators (Spanish). This is a full-time remote position withcomprehensive benefits. Youll play a key role in delivering on Mission Lanes purposeenabling financial progressby engaging with past-due customers in a virtual call center environment and guiding them toward financial recovery. Successful candidates are quick-thinking problem solvers who balance empathy with persistence confidently presenting and securing credit card repayment solutions. As an Account Coordinator You Will: • Serve as the voice of Mission Lane engaging with customers over the phone., • Approach customers with dignity and respect identifying reasons for account delinquency., • Negotiate problem-solve and guide conversations toward win-win repayment solutions., • Ensure compliance with policy procedures and regulatory requirements while delivering high-quality customer interactions., • 1 year(s) of experience in a customer-focused solutions-oriented role., • Negotiation and/or sales experience with a proven ability to overcome objections., • Fluency in both English and Spanish both verbal and written., • Clear and effective communication skills both verbal and written., • Confidence and composure when handling challenging conversations., • Empathy and persuasion to guide customers through repayment challenges., • Quick-thinking problem-solving skills to recommend effective solutions., • Tech-savvy with the ability to learn new software and systems., • A private quiet and distraction-free space with no interruptions. 100% attendance required for your first 60 days. • Training schedule (Paid):, • Duration: First 3 weeks, • Hours: Monday-Friday 8:30 AM to 5:00 PM ET, • Work schedule: We strive to create an environment that brings out the best in everyone everyday and offer comprehensive total rewards packages to support our employees total well-being. As an Account Coordinator at Mission Lane your compensation and benefits would include: • Hourly Pay: $18.97, • Wellness Stipend: $100 monthly, • Internet Stipend: $40 monthly, • IT Equipment: Provided for your role during employment, • Paid Time Off, • Company Paid Holidays, • Comprehensive Benefits: Health dental and vision coverage, • Parental Leave: Paid leave after six months of employment #LI-DNI About Mission Lane: Founded in December 2018