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Job Description In the Quality Improvement Specialist role, you will identify, implement, and manage quality improvement initiatives within hospital, nursing home, home health, hospice, community coalition and physician practice settings. Work with senior leadership, direct-care, and performance improvement professionals in these settings to ensure the implementation and ongoing internal monitoring of evidence-based interventions in a timely and effective manner. Implement data collection processes and ensure accurate timely data collection from providers. Duties to include but not limited to: • Recruit and engage providers and stakeholders in all healthcare settings., • Establish and facilitate community learning and action networks (LANs)., • Provide technical assistance to providers on root cause analysis research methods to define opportunities to improve care, develop QI Action Plans and set improvement targets., • Assess provider satisfaction., • Ensure internal reports and required documentation are completed and submitted on time., • Present results of interventions through meetings with internal and external customers., • Assess the quality improvement training and information needs of clinicians, administrative, and ancillary staff and coordinate appropriate educational efforts for these individuals and groups. QUALIFICATIONS: • Knowledge of the principles and practices of health care quality. Familiarity with healthcare language/terminology., • Strong communication skills (verbal and written) with the ability to communicate quality improvement data and methods to health care providers and stakeholders with varying technical and clinical backgrounds., • Strong time management skills with the ability to multi-task and meet multiple deadlines., • Ability to work well independently with minimal supervision and in a team environment., • Computer proficiency with a developed knowledge of Microsoft applications (Word, Excel, Outlook, PowerPoint and Smartsheet)., • Ability to provide formal/informal presentations and conduct training to appropriate internal/external audiences., • Bilingual in English and Spanish, required., • Bachelor’s degree in public administration, public policy, public health, or a related field, required., • Two (2) years of experience working for a healthcare organization in health care quality improvement, required. The salary range and/or hourly rate listed does not include other forms of compensation or benefits. IPRO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or military status.

Work from home as a Spanish Bilingual Scheduling Center Agent where you will partner with our patients to schedule their appointment(s), providing them critical access to care and improved dental health. Some evening and weekend scheduling availability required.