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Job DescriptionParalegal- Personal Injury Paralegal - Personal Injury Position Overview We are seeking a skilled and dedicated Paralegal specializing in Personal Injury cases. The ideal candidate will support our clients legal team by managing case files, conducting legal research, and assisting with document preparation related to personal injury and medical malpractice cases. Key Responsibilities • Assist attorneys in preparing for trials, hearings, and depositions, • Conduct thorough legal research on personal injury and medical malpractice cases, • Prepare and organize legal documents, including pleadings, motions, and discovery materials, • Manage case files and maintain accurate records of case progress, • Communicate with clients, witnesses, and experts to gather information and coordinate case activities, • Assist in the preparation of trial exhibits and presentations, • Bachelor's degree or equivalent experience in legal studies or a related field, • Paralegal certification preferred, • Proven experience as a Paralegal or Legal Assistant, preferably in personal injury law, • Strong understanding of legal terminology and procedures, • Excellent research and writing skills, • Detail-oriented with the ability to manage multiple tasks and deadlines, • Strong communication and interpersonal skills - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 09/04/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at to make arrangements.

Job DescriptionParalegal- Estate Administration Paralegal - Estate Administration Position Overview My client, a top ranked regional law firm is seeking a detail-oriented and motivated Paralegal specializing in Estate Administration to support their legal team. The ideal candidate will assist in the management of estate and trust matters, ensuring compliance with legal standards and providing exceptional service to our clients. Key Responsibilities • Assist attorneys in the preparation and filing of probate documents, • Conduct legal research related to estate and trust administration, • Draft and review estate planning documents and trust agreements, • Manage communication with clients, beneficiaries, and other stakeholders, • Organize and maintain case files, ensuring all documentation is accurate and up to date, • Prepare reports and summaries pertaining to estate matters, • Bachelor's degree or equivalent in Paralegal Studies or a related field, • Paralegal certification preferred, • Minimum of 2 years of experience in estate administration or related legal field, • Strong knowledge of probate and trust administration processes, • Excellent written and verbal communication skills, • Detail-oriented with strong organizational skills, • Ability to work independently and manage multiple tasks in a fast-paced environment - For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This job was first posted by CyberCoders on 08/25/2025 and applications will be accepted on an ongoing basis until the position is filled or closed.CyberCoders is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at to make arrangements.

Job Description Sales Support Administrator New Hyde Park, NY, New Hyde Park, NY, US Salary Range: $17.00 To $21.00 (USD) Hourly Power-Flo Technologies is looking for a full-time Sales Support Administrator to join our New Hyde Park location. You will impact the company's operations and organization by providing exceptional customer service to our customers, vendors, and coworkers. As the Sales Support Administrator, you will help facilitate the sales of our electrical, HVAC, lighting, and plumbing products. Our Core Values • Our People, • Relationships, • Innovation, • Sustainability, • Growth, • Determination Salary Range: $17.00 - $21.00/hour + benefits Full-time, on-site. Monday-Friday Competitive Benefits Package • Health insurance (medical, dental, vision), • PTO program and paid holidays, • 401K with employer match Opportunities for Growth Daily Tasks: • Responsible for supporting customers, outside sales, internal operations, and suppliers in all aspects of the pre-sale and post-sale processes., • Receive and process purchase orders., • Verify orders, including customers' personal information and payment details., • Contacting customers by phone or email to answer queries and obtain missing information., • Maintain and update sales and customer records., • Obtain ship dates from vendors and expediting orders., • Prepare submittal packages in conjunction with the lighting project manager, • Directing feedback from customers to relevant departments. Qualifications: • High School diploma or equivalent, • Ability to multi-task, must be strong with details and possess strong organizational skills., • Exceptional interpersonal and customer service skills, • Experience with Microsoft Office software, including Word and Excel (basic knowledge), • Ability to work well both independently and in a team setting, • Excellent written and verbal communication skills, • Problem solving and reconciliation skills necessary, • Valid and clean NYS driver's license Physical Ability Requirements (with or without reasonable accommodations) • Ability to sit for prolonged periods of time, • Ability to utilize a computer keyboard, computer monitor, and telephone for prolonged periods of time, • Ability to climb stairs Power-Flo Technologies is the premiere provider of supplies, services, and solutions to the electrical, industrial, mechanical, and automation industries. Learn more about us here: Follow us on LinkedIn: About Us We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job DescriptionUS Energy Group (a Power-Flo Technologies company) is a well-established building control system business. We are now hiring a full-time Field Technician. Be part of a rapidly expanding business in an ever-growing market sector! Field Technician Responsibilities : • On-site installations (boiler controls), • On-site troubleshooting controller boxes, • Internet configuration (all boilers are connected to the internet), • Product support, • Customer relations Field Technician Qualifications : • At least 1 year of experience with building management systems OR 2 years of experience in technical field work, • Familiarity with boiler control wiring, low voltage cabling, and working knowledge of conduit, fittings, and line voltage wiring., • The desire to learn and develop a deep knowledge of Building Automation Systems using advanced products of a major automation system manufacturer, • The desire for continued career development, product knowledge, varied industry experience, • Good communication and customer relationship skills, • Ability to use hand tools and power tools, • Ability to work on a team under the direction of senior engineers and managers, • A valid and clean NYS driver's license to drive company vehicles, • OSHA 30 or 40 training a plus New job specific skills will be taught with on-the-job experience. Physical Requirements: • Prolonged periods standing, kneeling, bending, and climbing ladders or scaffolding., • Must be physically capable of pulling wires and cables through conduits., • Must be able to lift up to 30 pounds at a time The customers we support include large and small commercial facilities, hotels, hospitals, multi-family residential, schools and many others. Work is primarily in the NY City Metropolitan area and we are actively developing customers in other cities. Salary Range $16.50 - $20/hour Company Car for Work Purposes Competitive Benefits Package • Health insurance (medical, dental, vision), • PTO program and paid holidays, • 401K Our Values: • Our People, • Relationships, • Innovation, • Sustainability, • Growth, • Determination About Us We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job Description Power-Flo Technologies is seeking an assembler to join our New Hyde Park shop. We design and build custom switchboards and panelboards for a variety of customers. Full Time, Monday - Friday, 7 AM - 3:30 PM. Pay Range: $18 - $22/hour Competitive Benefits Package • Health coverage (medical, dental, vision), • PTO and Paid Holidays, • 401K Assembler Required Skills • Previous experience or training in a shop/industrial setting, • Mechanically inclined, • Familiar with taking measurements and working with a ruler, • Familiar with assembling components, • Able to follow instructions in a proper manner, • Familiar with shop tools (hand tools, power tools, etc), • Valid and clean driver's license to operate company vehicles as needed Assembler Daily Tasks • Reading and understanding blueprints prior to starting a project, • Sourcing the materials to be used in the project, • Measuring and cutting materials to specifications, • Assembly of switchboard enclosures and interior electrical components, • Preparing metal surfaces for finishing, • Working with design team to complete switchgear packages, • Checking finished work to make sure that it falls within the tolerances marked on the blueprints, • Preparing completed packages for shipment Assembler Physical Requirements • Ability to safely use and lift equipment weighing 50 lbs., • Ability to work standing up to 8 hours per day., • This position occasionally requires sitting, climbing, balancing, stooping, kneeling, crouching, and crawling., • Exposure to dust, loud noise, and temperature changes. Candidates must have a valid and clean NY State driver's license to operate company vehicles as needed. About Us We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job Description Job Title: Machine Operator (Press Brakes, Shear Machine, CNC Turret Punch Press) Company: Power-Flo Technologies Location: New Hyde Park, NY Job Type: Full-Time Reports To: Shop Manager Power-Flo Technologies is seeking an experienced Machine Operator to operate and maintain our press brakes, shear machine, and CNC turret punch press. The ideal candidate will have a strong background in metal fabrication and the ability to produce precise and accurate parts while adhering to PFT’s safety and quality standards. Schedule: This is a full-time position. Monday – Friday, 7 AM – 3:30 PM. Salary Range: $18 - $27/hour Benefits: Health insurance (medical, dental, vision), 401K, PTO Program and Paid Holidays Essential Responsibilities • Set up and operate the press brakes, shear, and CNC turret punch press to produce parts according to specifications, • Monitor machine operation making adjustments as needed to ensure quality and efficiency, • Adhere to safety protocols at all times, • Establish and follow maintenance schedules for shop equipment, • Provide technical expertise and troubleshoot machine issues as needed, • Maintain a neat and orderly work area at all times, • Organize and maintain shop tools and equipment, • Willing and able to work OT as required Necessary Qualifications • Previous machine operating experience in a manufacturing setting, • Ability to read mechanical prints and schematics, • Ability to work both independently and in a team setting, • Basic knowledge regarding use of a PC, • Mechanical aptitude, • Attention to detail and commitment to producing high quality work, • Valid and clean NYS driver's license to operate company vehicles as needed Physical Requirements • Ability to Stand for 8 Hours, • Ability to lift 50 pounds, • Ability to work on elevated platforms, • Ability to climb ladders We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job Description Power-Flo Technologies is seeking an assembler to join our New Hyde Park shop. We design and build custom switchboards and panelboards for a variety of customers. Full Time, Monday - Friday, 7 AM - 3:30 PM. Pay Range: $18 - $22/hour Competitive Benefits Package • Health coverage (medical, dental, vision), • PTO and Paid Holidays, • 401K Assembler Required Skills • Previous experience or training in a shop/industrial setting, • Mechanically inclined, • Familiar with taking measurements and working with a ruler, • Familiar with assembling components, • Able to follow instructions in a proper manner, • Familiar with shop tools (hand tools, power tools, etc), • Valid and clean driver's license to operate company vehicles as needed Assembler Daily Tasks • Reading and understanding blueprints prior to starting a project, • Sourcing the materials to be used in the project, • Measuring and cutting materials to specifications, • Assembly of switchboard enclosures and interior electrical components, • Preparing metal surfaces for finishing, • Working with design team to complete switchgear packages, • Checking finished work to make sure that it falls within the tolerances marked on the blueprints, • Preparing completed packages for shipment Assembler Physical Requirements • Ability to safely use and lift equipment weighing 50 lbs., • Ability to work standing up to 8 hours per day., • This position occasionally requires sitting, climbing, balancing, stooping, kneeling, crouching, and crawling., • Exposure to dust, loud noise, and temperature changes. Candidates must have a valid and clean NY State driver's license to operate company vehicles as needed. About Us We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job DescriptionPower-Flo Technologies is seeking a motivated individual to join our team as a Building Controls Technician for HVAC systems. We are a two location temperature controls distributor specializing in providing engineering, materials, and startup assistance for temperature control systems. We are looking for someone to work independently in the field to startup, service, and support these systems in coordination with our in-house engineering team. What Will Make You Successful in This Role? • Experience and certification with programming either Johnson FX controllers (CCT) (preferred), Honeywell Spyder, and/or Niagara AX/N4 (any brand)., • Experience with ACAD, or similar CAD software., • Knowledge of industry-standard communication protocols such as BACnet MSTP, BACnet IP, Niagara, JCI N2, Modbus, Lon, Etc., • Niagara N4 certification., • 3 years of building automation experience required., • Strong understanding of commercial HVAC systems operations., • Ability to read mechanical prints and schematics., • Ability to work independently and in a team setting., • Basic knowledge regarding use of a PC (Microsoft Word, Excel, Outlook)., • Competent with the use of electrical test equipment, i.e., Multi meter, shop tools, hand tools, pneumatic tools., • Mechanical aptitude required., • The ability to troubleshoot basic electric and electronic circuitry including reading and interpreting electrical and electronic diagrams., • Valid and clean NYS Driver's License to operate company vehicles., • Ability to Stand for 8 Hours, • Ability to lift 50 pounds, • Ability to work on elevated platforms, • Ability to climb ladders, • This position may require standing, stooping, bending, kneeling, crouching and/or reaching Salary Range: $60,000 – $100,000/year Benefits • Health Insurance (medical, dental, vision), • PTO Program and Paid Holidays, • 401K We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job DescriptionPower-Flo Technologies is looking for you to join our Administrative Support team at our New Hyde Park location. You will impact the company's operations and organization through data entry while providing exceptional customer service to our customers, vendors, and visitors. You will work closely with our Accounts Receivable, Accounts Payable, Sales, and Operations departments. Salary Range: $16.50 - $19/hour Full-time, on-site role. Monday - Friday. Competitive Benefits Package • Health insurance (medical, dental, vision), • PTO program and paid holidays, • 401K with employer match Every Day The Administrative Support Team: • Provides administrative support to the AR, AP, and Sales departments including but not limited to charging credit cards, filing ship tickets, pulling invoices, setting up new vendors, and handling emails, • Enters data for our warehouse and counter sales departments, • Greets visitors and answers the multiline phone system, directing calls appropriately, • Scans and prints documents, • Sorts and distributes mail to the proper departments, handles all outgoing postage, and tracks packages, • Makes trips to the bank and post office, • Manages Accounts Payable emails, • Other office duties upon request What You Bring to the Role: • Eagerness to gain office experience, • Experience managing your own timeline, prioritizing work, and multitasking, • Excellent written and verbal communication skills, • Attention to detail, • Strong organizational skills in a fast-paced environment, • Strong basic mathematical skills, • Experience with Microsoft Office software, including Word and Excel (basic knowledge), • Computer savvy and willingness to learn proprietary software, • Valid and clean driver's license to make trips to the bank and post office daily (using a company vehicle) Physical Requirements: • Ability to sit for prolonged periods of time (with accommodations upon request), • Ability to utilize a computer keyboard, computer monitor, adding machine, and telephone for prolonged periods of time (with accommodations upon request) Power-Flo Technologies is the premiere provider of supplies, services, and solutions to the electrical, industrial, mechanical, and automation industries. Learn more about us here: Follow us on LinkedIn: About Us We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job DescriptionPower-Flo Technologies is seeking a motivated individual to join our team as an HVAC Controls Technician. We are a two location temperature controls distributor specializing in providing engineering, materials, and startup assistance for temperature control systems. We are looking for someone to work independently in the field to startup, service, and support these systems in coordination with our in-house engineering team. What Will Make You Successful in This Role? • Experience and certification with programming either Johnson FX controllers (CCT) (preferred), Honeywell Spyder, and/or Niagara AX/N4 (any brand)., • Experience with ACAD, or similar CAD software., • Knowledge of industry-standard communication protocols such as BACnet MSTP, BACnet IP, Niagara, JCI N2, Modbus, Lon, Etc., • Niagara N4 certification., • 3 years of building automation experience required., • Strong understanding of commercial HVAC systems operations., • Ability to read mechanical prints and schematics., • Ability to work independently and in a team setting., • Basic knowledge regarding use of a PC (Microsoft Word, Excel, Outlook)., • Competent with the use of electrical test equipment, i.e., Multi meter, shop tools, hand tools, pneumatic tools., • Mechanical aptitude required., • The ability to troubleshoot basic electric and electronic circuitry including reading and interpreting electrical and electronic diagrams., • Valid and clean NYS Driver's License to operate company vehicles., • Ability to Stand for 8 Hours, • Ability to lift 50 pounds, • Ability to work on elevated platforms, • Ability to climb ladders, • This position may require standing, stooping, bending, kneeling, crouching and/or reaching Salary Range: $60,000 – $100,000/year Benefits • Health Insurance (medical, dental, vision), • PTO Program and Paid Holidays, • 401K We are an equal opportunity employer. Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently. Power-Flo Technologies and its subsidiaries participate in the USCIS E-Verify Program to verify that all new hires are authorized to work in the United States. Power-Flo Technologies is a unique Family of Companies consisting of distributors, fabricators, manufacturers and motor and pump repair firms serving the New York metropolitan and New England areas. We are a Master Distributor and Manufacturers Representative with REAL SYSTEMS SOLUTIONS.

Job DescriptionGarden City, NY Salary Range: $40,000 - $55,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level 1 Representatives must also be able to perform/handle the following:, • general call inquiries, • Basic ATM & debit card inquiries, • Basic online banking support, • Third-party vendor support, • General product and service inquiries, • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bi-lingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Displays a positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. #LI-Hybrid Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionGarden City, NY/Hybrid Salary Range: $40,000 - $55,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level I Representatives must also be able to handle the following: general call inquiries, basic ATM & debit card inquiries, basic online banking support, third-party vendor support, and general product and service inquiries., • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bilingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Display positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.

Job DescriptionGarden City, NY- Hybrid Salary Range: $40,000 - $55,000 The Contact Center Representative I provides friendly and efficient service to Apple Bank clients (both internal & external) and is responsible for resolving issues in an efficient and timely manner while adhering to contact center/complaint management procedures and department guidelines. The Representative promotes all Bank products and services to our customers to meet their financial needs and also follows call quality metrics, to meet department call and quality standards on each customer interaction. ESSENTIAL DUTIES & RESPONSIBILITIES • Provide excellent customer service to external and internal customers to meet their financial needs., • Safeguard customer accounts and information for privacy and accuracy and adhere to call authentication procedures., • Comply with all banking regulations., • Identify and escalate calls related to areas of concern or those of a suspicious nature., • Make recommendations to resolve customer issues to ensure first-call resolution by communicating with management and/or partners., • Communicate and log complaints in an effective and timely manner while adhering to complaint management policy., • Complete customer file maintenance, transactions, and requests following department and Bank policies and procedures., • Adhere to call quality and service standards., • Participate in call quality and metrics coaching on an active basis and implement agreed-upon behaviors to meet and/or exceed individual and department goals., • Educate customers on Apple Bank’s products and services., • Promote digital banking solutions to help drive customer self-service., • Comply with department call classification wrap-up codes, sales management call logging, and Calabrio metadata logging with each customer interaction., • Level I Representatives must also be able to handle the following: general call inquiries, basic ATM & debit card inquiries, basic online banking support, third-party vendor support, and general product and service inquiries., • Perform other duties/responsibilities as assigned. SKILLS, EDUCATION, & EXPERIENCE • High school diploma or GED required., • 0-1 years of experience in a banking environment; call center experience a plus and must have exposure to online banking application usage., • Excellent interpersonal and communication (verbal + written) skills., • Excellent customer service skills., • Strong analytical skills., • Bilingual (Spanish) a plus., • Polished phone skills with the ability to maintain quality of service under pressure., • Working knowledge of Microsoft Office programs (Word, Excel, and PowerPoint)., • Working knowledge of online and mobile banking systems and bill payment services., • Display positive attitude and is team oriented., • Ability to multitask between multiple systems., • Ability to work a flexible schedule including nights and weekends., • Ability to adhere to a predetermined schedule. Visa sponsorship not available. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.