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Bilingual Spanish Retail Sales Consultant - Brooklyn, NY (Sunset Park). Job Title: Bilingual Spanish Retail Sales Consultant - Brooklyn, NY (Sunset Park) JOB KEY JOB CODE: 16000025 Wage Scale/Schedule/Class/Level: Y6 Time on Assignment (TOA): Residency: Time in Title (TNT): Job Family: CS Union Affi

Prepare and cook a large volume of food to feed Soup Kitchen participants.Maintain orderly kitchen, including cleaning, inventory, stock and record keeping.Provides contact, scheduling and supervision of volunteers for food services.Knowledge abou Kitchen, Cook, Restaurant, Food.

Prepare and cook a large volume of food to feed Soup Kitchen participants.Maintain orderly kitchen, including cleaning, inventory, stock and record keeping.Provides contact, scheduling and supervision of volunteers for food services.Knowledge about food items, cook a large volume of food and maintai

Accounting Assistant CFS of New York is representing a London-based textiles company looking for a bookkeeper for their Brooklyn office in the beautiful Sunset Park neighborhood. Close to the D, N, Q, R, & W trains, there is also a shuttle that runs between the station and their office building, making for an easy commute. Parking can also be arranged. Why work for our client as the Accounting Assistant: • Fully in-office, collaborative work environment in an open area, • Holiday parties, summer events, occasional breakfasts & lunches, • Team events, • 401k with match, • Review past due balance report and determine cause of past due amounts; follow up with clients if necessary., • Determine which problem accounts to place with 3rd party collection agency, • Assist VP of Finance with all state and local sales tax audits &/or projects, • Intermediate Excel and Word skills, • Strong interpersonal & communication skills

Job Description Warehouse Associate (Inbound & Outbound) – Ship Essential (MUST work on weekends) About Us: Ship Essential is a fast-growing 3PL (third-party logistics) company that partners with some of the most influential e-commerce, fashion, and consumer goods brands. We specialize in high-volume, high-SKU fulfillment from our warehouses in Brooklyn and Los Angeles. Our work environment is fast-paced and dynamic, and we’re committed to efficiency, accuracy, and providing exceptional service to our brand partners. We believe in promoting from within and rewarding hard work, attention to detail, and initiative. Who We’re Looking For: We are looking for driven and dependable individuals who take pride in their work. If you are proactive, punctual, and able to adapt quickly to changing priorities, you’ll thrive at Ship Essential. Previous warehouse, fulfillment, or logistics experience is a plus, but we are willing to train highly motivated candidates. As a Warehouse Associate, you’ll be an essential part of our fulfillment team, ensuring that inventory moves efficiently from receiving to storage and from picking to shipping. You will be responsible for: • Picking & Packing: Accurately pick products based on digital order instructions and pack them with care to meet quality and speed standards., • Receiving & Stocking: Unload, inspect, and stock incoming shipments, ensuring inventory is stored properly and accounted for in our Warehouse Management System (WMS)., • Inventory Management: Perform routine and as-needed cycle counts to maintain inventory accuracy., • Replenishment & Organization: Restock pickable inventory bins and keep packaging materials stocked for outbound shipments., • Kitting & Special Projects: Assemble product kits to brand specifications and assist in custom packaging or VAS (value-added services) projects., • Returns Processing: Inspect, sort, and restock goods from returned shipments., • General Warehouse Upkeep: Maintain a clean and organized work area to ensure smooth operations. Schedule Shift A: Tuesday - Saturday (Off: Sun/Mon) • 9am-5:30pm OR 10am-6:30pm., • For Saturday, the hours are from 8am-4:30pm. Shift B: Sunday, Monday, Wednesday-Friday (Off: Tues/Sat) • 9am-5:30pm OR 10am-6:30pm., • For Sunday, the hours are from 8am-4:30pm. Requirements What You Need: • Ability to speak and read English., • Strong attention to detail and organizational skills., • Dependability and ability to work in a fast-paced environment., • Ability to lift up to 40 lbs and stand for extended periods., • Warehouse, fulfillment, or inventory experience is a plus, but not required. Why Work With Us? • Competitive pay with overtime opportunities., • Full-time benefits, including health insurance and paid time off., • Opportunities for career growth – we promote from within., • In-person – This is a hands-on role at our Sunset Park, Brooklyn facility. If you’re looking for a stable, fast-paced job with growth potential, apply today and become part of the Ship Essential team! Job Type: Full-time Benefits: • 401(k), • Health insurance, • Paid time off

Job DescriptionSalary: $21 - $23 per hour Company Overview: Empowering Health, Enriching Lives: True Cares Enduring Mission At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives. Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness. We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time. At True Care, we don't just offer home healthcare we offer hope, healing, and a brighter tomorrow. Position title:Home Care Staffing Coordinator We are hiring multiple positions! Location:Full-time Monday-Friday 9 am-5 pm on-site in Sunset Park, Brooklyn NY & Flushing, Queens NY Position summary:The Scheduling Coordinator is responsible for coordinating caregiver placement and visit confirmations between the Home Health Aides and our patients. Responsibilities include creating and maintaining staff schedules, confirming attendance and communicating with the caregivers, patients and their families while adhering to True Cares policies and procedures. He/she performs case management for the assigned caseload and works to provide best quality service. Key Responsibilities: • Strategically coordinate placement of services between clients in their homes and the caregivers on HHA eXchange, • Successfully maintain a caseload of 80-90 patients ensuring they receive the best homecare service, • Participate in departmental trainings, • Assist the Team Lead with coverage and work with the team members with any staffing challenges, • Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger scale issues; ensuring documentation is being updated for all of our caregivers and patients in HHA eXchange, • Verify caregivers attendance for daily ensuring they are attending their scheduled cases and be able to prioritize staffing cases for no-shows, call-outs or any missed visits based on the patients needs of care, • Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status, • Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, no shows and/or cancellations, • Maintain and document communication with all caregivers in HHA eXchange; coordinate the caregivers schedules and maintain a schedule of all services per month, • Verify billed services against requested services, • Maintain patient confidentiality and privacy with dignity and respect, • Participate in patient case conferences, in-service programs, exit interviews for caregivers and orientation, • High School diploma/ GED equivalent, • Knowledge of HHA eXchange is highly preferred, • Fluency in Mandarin and Cantonese or Fuzhounese, • Strong interpersonal and communication skills, • Able to deal with difficult or sensitive situations in person or on the phone, • Excellent customer service having empathy and patience in working for elderly population, • Able to multitask and work in an extremely fast paced environment, • Ability to maintain a professional demeanor when handling issues Benefits: • Health, dental, and vision insurance, • 401(k) with company match, • PTO and paid holidays, • Professional development opportunities, • Mission-driven work in an innovative healthcare space

Job DescriptionDescription: JOB TITLE: Activity Specialist – Music JOB TYPE: Part-time – Summer & School Year DEPARTMENT: School-Based Programming LOCATION: School-based site in the Sunset Park neighborhood - PS169 PAY RATE: $26-27/hour, commensurate with education and experience Exemption: Non-Exempt PURPOSE OF THE POSITION: To create, implement, and facilitate age-appropriate activities for school-aged participants. REPORTS TO: Program Director/Supervisor SUPERVISES: N/A I. SPECIFIC RESPONSIBILITIES include, but are not limited to • Designing age-appropriate, standards-based music curricula for groups of elementary-age youth in afterschool and summer program, • Providing weekly instruction in vocal music and composition, and leading weekly activities for youth of all ages, • Incorporating the NYS Learning Standards for the Arts and the NYS Next Generation Learning Standards for English Language Arts into the music curriculum, • Submit lesson plans for all music activities on a weekly basis, • Attend, supervise, and facilitate activities with participants on field trips and off-site locations around NYC, • Collaborating with participants to compose and perform songs and musical arrangements showcased in performances for the program, school, and/or community, • Planning and collaborating with colleagues to produce program-wide performance, • Contribute to the planning and execution of special events, staff development training, and other community-building activities, • Supporting the overall program through additional tasks that allow for efficient and safe operation and successful special events for participants and families (i.e. supervision of snack time, lunch, and mealtime, set up and breakdown of special events, and more)., • Attend weekly professional development meetings, • Demonstrated ability to maintain a high energy level, • Adhere to all agency and NYC Public School policies, including the dress code which requires a CFL T-shirt (provided) and clothing/shoes that allow you to move comfortably II. QUALIFICATIONS • Education/Degree minimum requirement: Bachelor’s Degree, • Demonstratable strong vocal music instruction background, • Skilled in piano and/or guitar accompaniment, • Strong interpersonal and organizational skills, • Skilled in working with youth of all ages, • Flexible and possesses the ability to work well as a member of a team of different disciplines (artists, teachers, young-adult staff), • Interested in creating positive experiences for groups of youth, including participants with special needs and challenging behaviors, • Bilingual: English/Mandarin/Cantonese or English/Spanish, preferred III. RELATIONSHIP WITH OTHERS • Build and maintain positive working relationships and daily interactions with participants, volunteers, co-workers, and supervisors, • Be willing to fully engage in all professional development spaces, including staff meetings and individual meetings with the supervisor, • Be willing to give and receive feedback from supervisors, colleagues, students, and other school stakeholders in a constructive and respectful manner, • Have a strong sensitivity to cultural differences present among staff and clients within our organization., • Possess a strong belief in people’s ability to grow and change, • Forge a mutually respectful partnership with the people served and their families., • Be willing to reflect on and expand understandings of authority, boundaries, positionality, and conflict resolution IV. WORKING CONDITIONS • Actively engage and interact with children each day, • Will be required to be active by walking, bending, standing, squatting, or sitting on the floor with children, • May be exposed to all weather conditions and might be required to work in various temperatures in order to facilitate activities in various locations inside and outside of the school building V. SCOPE OF RESPONSIBILITY • The Music Activity Specialist’s role focuses on creating, facilitating, and offering school-aged children the opportunity to engage in music activities and experiences. VI. SUMMER SCHEDULE 2025 • 25-29 hours per week, • Schedule: Monday - Friday between the hours of 10am-6pm; Individual schedule assigned by supervisor depending on program needs., • Timeframe: June 23rd, 2025 - August 16th, 2025 VII. SCHOOL YEAR SCHEDULE 2025-2026 • 20-24 hours per week, • Schedule: Monday – Friday, 2pm to 6pm; Individual schedule assigned by supervisor depending on program needs., • One morning meeting and one evening meeting, to be scheduled, • Occasional holiday camps, extended professional development days, must attend CFL Agency Wide Retreat, • Timeframe: September 2025 – June 2026 Interested candidates should submit a resume and cover letter detailing their relevant experience and commitment to our mission to Stephanie Ruiz – with the job title in the subject line or apply directly through the application on Paylocity with their resume and cover letter. Employment is contingent upon successful completion of a background check and medical clearance, which will be conducted after a conditional offer is made and accepted. Requirements:

Job Description Psychology Opportunity - Free Training in Sunset Park (South), NY* Are you ready to start a rewarding career in Applied Behavior Analysis (ABA) with no prior experience? Join our team as an Entry-Level ABA Therapist and enjoy competitive pay, flexible hours, and a range of bonuses. This is a great opportunity to make a meaningful difference in the lives of children with Autism while building your career! Perks: • Competitive Pay: Earn between $20 - $30 per hour based on experience and performance, • Flexible Hours: Ideal for students or part-time job seekers choose from afternoon and evening shifts that work with your schedule., • Great opportunity for anyone in Education or related fields, as many positions offer afternoon or evening hours. Great role for Teachers, Teachers Assistants, and Paraprofessionals! (No experience needed), • Enjoy job security and advancement opportunities in the thriving ABA industry., • Ideal for those seeking part-time positions., • A fantastic entry point into the field of psychology, providing valuable real-world experience., • Provide one-on-one ABA services to clients, using evidence-based interventions supporting independence and positive behavior., • Serve as an integral member of our clinical team, responsible for the direct implementation of skill-building and care plans., • Record session data accurately using electronic devices., • Foster a positive learning environment for clients and connect with families., • High school diploma or equivalent., • Willingness to learn and passionate about making a difference for children with Autism., • Services will be provided in clients' homes or in community-based locations., • All positions start off part-time., • Required to take the 40-hour Registered Behavior Technician course. our skills in the classroom make a positive impact on the lives of children with Autism.

Job DescriptionDescription: JOB TITLE: Childcare Specialist JOB TYPE: Full-time REPORTS TO: Project Manager EXEMPTION: Non-exempt PURPOSE OF THE POSITION: The Childcare Specialist will assist with a grant-funded project to connect families in Brooklyn to childcare assistance RESPONSIBILITIES include, but are not limited to: • Collaborate with agency staff and community service providers to identify families in need of childcare assistance, • Screen families for eligibility utilizing a standardized tool and complete applications, • Enroll childcare providers in program and assist them to enroll children, • Build knowledge/expertise of the NYC childcare landscape in Brooklyn to assist families to connect with childcare as needed, • Determine appropriate childcare type and setting to meet family’s eligibility and needs, • Conduct yearly recertifications for continuing eligibility and enrollment, • Utilize excellent communication skills to engage families and childcare providers, trouble-shoot, and assist them with successfully using assistance, • Conduct visits to childcare providers, • Provide information or referral for childcare for families who are not deemed eligible for assistance through the project, • Refer all families to CFLSP Benefits Access & Enrollment team, and to other CFLSP programs and resources as needed, • Collaborate with fiscal department to track and distribute funds, • Track childcare enrollment and recertification, • Maintain project data, • Create and maintain case records for each family and provider, • Attend meetings with project team, funder and stakeholders, • Participate in advocacy efforts as requested, • Associate’s degree or high school with relevant experience; bachelor’s degree preferred, • Bilingual: English/Spanish required, • Experience in community engagement or other forms of direct service, • Knowledge of NYC childcare landscape or willingness to learn, • Excellent telephone and email etiquette, • Proficient in data entry and MS Office tools: Word and Excel, • Demonstrated cultural competence with immigrant communities, • Build and maintain close, daily interactions with co-workers and supervisors, • Effectively communicate with families and outside agency staff, • Have a strong sensitivity to cultural differences present among staff and clients within our organization, • Work requires being in an office on-site, sitting at a desk, and using a computer and telephone, • Some travel required to engage with families, childcare providers and community service providers, and to attend advocacy related events, • Flexibility to work occasional evening hours to accommodate families’ availability., • Medical, dental, vision, and life insurance benefits along with the opportunity to participate in additional voluntary life, disability, and 403B retirement plan., • Up to four weeks of paid vacation. Compensation: $45,000-$50,000 Requirements:

Job DescriptionDescription: JOB TITLE: Activity Specialist – Music DEPARTMENT: School-Based Programming Exemption: Non-Exempt PURPOSE OF THE POSITION: To create, implement, and facilitate age-appropriate activities for school-aged participants. REPORTS TO: Yolanda Nunez and David Garcia, Co - Program Director SUPERVISES: N/A I. SPECIFIC RESPONSIBILITIES include, but are not limited to • Designing age-appropriate, standards-based music curricula for groups of elementary and middle school-age youth in afterschool and summer programs, • Providing weekly instruction in vocal and/or instrumental music and composition, and leading weekly activities for youth of all ages, • Collaborating with participants to compose and perform songs and musical arrangements showcased in performances for the program, school, and/or community, • Incorporating the NYS Learning Standards for the Arts and the NYS Next Generation Learning Standards for English Language Arts into the music curriculum, • Planning and collaborating with colleagues to produce 2 - 3 annual program-wide performances, • Helping to create and implement special events, staff development, and other community-building activities., • Contribute to the planning and execution of special events, staff development training, and other community-building activities, • Education/Degree minimum requirement: Bachelor’s Degree, • Provide weekly instructions in vocal and/ or instrumental music, • Has skill in piano and/or guitar accompaniment, • Strong interpersonal and organizational skills, • Has skills working with youth of all ages, • Flexibility and the ability to work well as a member of a team of different disciplines (artists, teachers, young-adult staff), • Interested in managing and creating positive experiences for groups of youth, including participants with special needs and challenging behaviors, • Build and maintain close, daily interactions with participants, co-workers, and supervisors, • Engage in discussions and training regarding receiving/providing information, discussing arising issues, explaining or interpreting guidelines/instructions, and instructing, • Have a strong sensitivity to cultural differences present among staff and clients within our organization., • Possess a strong belief in people’s ability to grow and change, • Forge a mutually respectful partnership with the people served and their families., • Actively engage and interact with children each day, • May be required to be active by walking, bending, standing, squatting or sitting on the floor with children, • Demonstrated ability to maintain a high energy level, • Be comfortable performing multifaceted projects in conjunction with day-to-day activities. The Music Activity Specialist’s role focuses on creating, facilitating, and offering school-aged children the opportunity to engage in music activities and experiences. SALARY AND BENEFITS • Hourly rate is per $22.00 to $27.00 per hour, commensurate with experience and education., • This is a part-time position. Requirements:

Job DescriptionDescription: Job Type Full-time Exemption: Non-Exempt Reports to: Program Director I. SPECIFIC RESPONSIBILITIES include, but are not limited to • Responsible for carrying out family support and administrative tasks as identified by supervisor, all required documentation, attendance at staff and supervisory meetings, • Provide direct advocacy and support to families by accompanying them to access services in the community, accompanying them to appointments and making home visits, • Provide on-site support to Case Planners by providing childcare or assisting families on site with concrete service needs, provide interpretation services, provide administrative support as needed, collaboration with casework staff and other duties as needed., • Co-facilitate groups for parents and children, • Attend community events and provide outreach to disseminate information about CFL programs and services, • This position necessitates collaboration with CFL program staff, ACS, Public Assistance, Medicaid, Housing Authority, multiple systems, and other community providers., • High School diploma or equivalent; BA preferred, • Bilingual: Mandarin or related Chinese Dialect, • Be a team player, • Have a strong sensitivity to cultural differences present among staff and clients within our organization, • Possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families, • Build and maintain close, daily interactions with co-workers and supervisors, • Effectively communicate with outside agency staff, • Forge mutually respectful partnerships with persons served and their families, • Have a strong sensitivity to cultural differences present among staff and clients within our organization., • Share an office with two other program staff members, • Access to an individual desk and computer, • May also attend various meetings with different personnel and supervisors This is a full-time position with a salary range of $45,000 to $50,000 per year. Requirements:

Job DescriptionDescription: JOB TITLE: Activity Specialist – Dance LOCATION: PS 939 & MS 936 (Co-located at 270 59th St, Brooklyn, NY 11220) PAY RATE: $26-28/hour, commensurate with education and experience EXEMPTION: Non-exempt PURPOSE OF THE POSITION: To create and facilitate age-appropriate dance activities for after-school participants (K-8th) as part of multidisciplinary team REPORTS TO: Program Director SUPERVISES: N/A I. SPECIFIC RESPONSIBILITIES include, but are not limited to • Develop and implement engaging lessons that integrate technical dance skills, social emotional learning, and self-expression, • Design activities that promote teamwork, communication, and experimentation in large and small group settings, • Utilize thoughtful group-management skills (restorative processes instead of punitive discipline) in a non-traditional classroom setting, • Contribute to the planning and execution of special events including dance/theatre performances, staff development training, and other community building activities, • Attend weekly professional development meetings, • Education/Degree minimum requirement: Bachelor’s Degree, • Experience creating and facilitating performing arts-based lesson plans for elementary aged students and middle schoolers, • Strong youth development background, • Strong interpersonal and organizational skills, • Flexibility and the ability to work well as a member of a team of different disciplines (artists, social workers, young adult staff), • Interested in managing and creating positive experiences for groups of youth, including participants with special needs and challenging behaviors, • Demonstrated ability to maintain a high energy level?, • Build and maintain positive working relationships and daily interactions with participants, volunteers, co-workers, and supervisors?, • Have a strong sensitivity to cultural and identity differences among staff and clients, • Possess a strong belief in people’s ability to grow and change?, • Forge a mutually respectful partnership with persons served and their families?, • Willing to reflect on and expand understandings of authority, boundaries, and conflict resolution?, • Be comfortable managing ongoing projects in addition to day-to-day tasks, • Actively engage and interact with children each day, • May be required to be active by walking, bending, standing, squatting or sitting on the floor with children?, • May be exposed to all weather conditions and might be required to work in various temperatures in order to facilitate activities in various locations inside and outside of the school building? The Dance Specialist’s role focuses on creating meaningful group activities while sharing leadership responsibilities with a team of colleagues and supervisors SCHOOL YEAR SCHEDULE 18-20 hours per week Monday to Friday, 2:30pm to 6pm One morning meeting and one evening meeting, to be scheduled Occasional holiday camps and extended professional development days Requirements:

Job DescriptionDescription: CENTER FOR FAMILY LIFE, a nationally recognized social service program in Sunset Park Brooklyn, is seeking enthusiastic individuals to serve as AmeriCorps Workers to support youth engagement programs and promote student leadership development and career readiness. AmeriCorps members will work collaboratively with staff and will gain experience in working with youth ages 14-21 and learn about the social work group model. Our ideal candidate has knowledge and a demonstrated interest in working with youth and will utilize a strengths-based approach to enrich the lives of youth, families and community. Responsibilities may include but are not limited to: • Supervise students in a variety of activities and clubs focused on arts, homework assistance and enrichment, team building and leadership development, • Co-facilitate afterschool clubs with CFL staff members, • Partner with SPHS teachers to co-facilitate school day advisory classes twice per week, • Attend trainings relating to social group work and team meetings, • Assist in the design and implementation of special events for high school students, families and the community, • Road to College Night, Winter Wonderland, Spring/Fall Fest, SYEP Job Fair, etc, • Support with supervision of annual spring show preparation and performances, • Plan and coordinate field trips for students, • Co-facilitate weekly groups and provide individual mentoring sessions for students to discuss their academic progress and/or college research, • Perform office duties as necessary (light data entry, filing, copying, answering phones), • Assist youth with the SYEP process including the application process, enrollment and orientations, • Some college experience preferred, • Experience working with youth on leadership development, service learning, and/or college exploration, • Must enjoy working with high school students, working in groups, collaborating with others, and being part of a community, • Bilingual in English Spanish or English Chinese, a plus, • Detail-oriented, flexible and be a team player, • Must have a sensitivity to cultural differences present among staff and students, • Must possess a strong belief in people’s ability to grow and change; forge a mutually respectful partnership with persons served and their families, • Bi-Weekly Living Allowance

Job Description Job Title: Sr. Accountant Location: Brooklyn, NY (Fully In-Office) Salary: $75,000 – $100,000 About the Company: A major oil and energy firm located in Brooklyn (Sunset Park/ Dkyer Heights area) is seeking a detail-oriented Sr. Accountant to join its team. This is an excellent opportunity for an ambitious accounting professional to build their career in a dynamic and fast-paced industry. Responsibilities: * Assist with daily accounting operations, including accounts payable, accounts receivable, and general ledger entries * Reconcile bank statements and prepare monthly financial reports * Support senior accountants with audits, budgeting, and forecasting * Ensure compliance with company policies and regulatory standards * Maintain accurate records and assist with special projects as needed Qualifications: * Bachelor’s degree in Accounting, Finance, or related field * 3 + years of accounting experience (oil/energy sector a plus) * Strong knowledge of GAAP and accounting principles * Proficiency in Microsoft Excel and accounting software (e.g., QuickBooks, SAP, Oracle) * Excellent analytical skills, attention to detail, and ability to meet deadlines

Job Description The Warehouse Account Manager is a torchbearer of the brand-centric culture at Ship Essential. This role has a hand in everything we do to deliver superior experiences, value, and growth for our brands. The WAM ensures that we are delivering a seamless customer experience across all stages and touchpoints in the customer journey, from onboarding, to day-to-day support, to special projects. Responsible for understanding the unique strategic needs of each of our brands, this role will build and manage solid partnerships and promote the adoption and utilization of Ship Essential tech and services. The WAM will strive to achieve unparalleled levels of responsiveness and care for our brands. They will identify key areas of improvement regarding brand interaction, and will work across various departments to implement measures to ensure such issues are automatically resolved in the future. We pride ourselves on our responsiveness and sense of urgency. To that end, this is an in-person role based at our Sunset Park, Brooklyn location. Manage Day-to-Day Communication With Brands • Answer incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns, • Proactively communicate system and process issues, customer feedback, and recurring patterns or concerns with management, • Set appropriate and realistic expectations with brands, • Communicate brands needs to operations team in an efficient manner while maintaining brand standards and customer service, • Clearly understand and respond appropriately to issues that customers present, then proactively solve the issues at hand, • Support the Brand Success team with brand experience, • Evaluate SE customer support processes, devise improvements, measure results, and iterate, • File claims for lost packages with carriers and communicate updates and resolutions with brands, • Demonstrate clear, polite, and professional written communication Promote Service Utilization and Growth • Foster meaningful connections with brands to promote promote widespread utilization of Ship Essential services and technology throughout their organizations, • Understand and document our brands’ long-term business objectives and identify opportunities for cross- and up-selling, • Formulate strategies and collaborate with sales and product teams to achieve revenue goals tied to upsell and expansion, • Work alongside sales, operations, product, and partnerships teams to ensure a unified approach to brand success and account growth, • Identify friction points in the customer journey and coordinate cross-functionally to improve the customer experience, • Working alongside warehouse management, delegate and manage Special Projects and requests for brands, • Audit brand partner invoices to ensure accuracy of value-added-service and resale charges Represent the Voice of the Customer • Act as a brand advocate within the company, conveying brand feedback and collaborating with operations, partnerships, and other teams to prioritize and address client needs, • Cultivate a deep understanding of e-commerce and logistics industry trends, competitive dynamics, and the role Ship Essential plays, • Design and execute a brand retention strategy to reduce churn and maintain high satisfaction levels Experience • 3+ years in customer success, account management, or related roles within e-commerce, logistics, or fulfillment industries, • Proven track record of managing client relationships and driving growth through cross- and up-selling Skills • Strong communication skills, both written and verbal, with a focus on clarity, professionalism, and responsiveness, • Proficient in CRM and WMS systems, with experience in Shopify integration preferred, • Excellent problem-solving abilities, with a proactive approach to identifying and resolving issues Competencies • High attention to detail, particularly in managing day-to-day communications and auditing invoices, • Ability to work collaboratively across departments, fostering teamwork to enhance the customer experience, • Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously Education • Bachelor’s degree in Business, Marketing, Supply Chain Management, or a related field, or equivalent experience. Attributes • A customer-centric mindset with a passion for helping brands succeed, • Adaptability and a willingness to work in a fast-paced, dynamic environment, • Health Care Plan, • Retirement Plan (401k), • Paid Time Off (Vacation, Sick & Public Holidays)