Community Engagement Representative I
22 days ago
Newark
Job Description Community Engagement Representative I, NJ Maryland Energy Advisors (MDEA) is a rapidly growing energy management and consulting firm that partners with utilities across the United States to design and deliver impactful energy-efficiency programs. Our work supports a wide range of customers, including real estate owners, restaurants, manufacturers, and residential households. We are committed to delivering high-quality, customer-focused solutions and are seeking motivated, customer-centric individuals to join our team. MDEA is seeking a detail-oriented and proactive Community Engagement Representative to support PSE&G’s Residential Home Weatherization Program. This role focuses on early-stage project coordination, application review, and customer intake to ensure projects are accurately reviewed and that customers experience a seamless and supportive enrollment process. Success in this role requires strong organizational and communication skills, the ability to manage multiple priorities, and comfort working collaboratively across teams in a fast-paced program environment. The position offers a balance of independent work and teamwork, with opportunities to contribute to process improvements and support overall program performance. Primary Responsibilities • Support both inbound and outbound customer communications, responding toinquiriesand providing program information., • Review customer enrollment applications for completeness and accuracy., • Validate project information and coordinate next steps to supporttimelyprogression through the energy audit process., • Work closely with callcenter, operations, and program teams to address scheduling issues and customer concerns., • Maintainaccuraterecords and documentation within program systems., • Identifyand help resolve issues that mayimpactcustomer participation or project timelines., • Support overall program operations by contributing to process improvements and consistent service delivery., • Bachelor’s degree from an accredited university or equivalent relevant work experience., • Must be a New Jersey resident andresidewithin the state of New Jersey., • Minimum of 1 year of experience supporting customer-facing programs or services., • Experience with project review and coordination, including tracking activities, reviewing documentation, and supporting cross-functional teams., • Proficiencyin Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook., • Strong organizational and time-management skills, with the ability to manage multiple tasks and priorities simultaneously., • Demonstrated ability to thrive in a fast-paced, dynamic work environment., • Strong written and verbal communication skills, with the ability to clearly explain program requirements to customers and stakeholders., • Demonstrated sound business ethics, including the ability to protect proprietary and confidential information., • Experience supporting customer-facing programs within energy efficiency, utility, or incentive-based programs., • Experiencestaffing a call center., • Demonstrated experience handling inbound and outbound customer communications in a call center or customer service environment., • Experience reviewing applications, forms, or project documentation for completeness and accuracy., • Experience coordinating across cross-functional teams, including operations, program management, and external partners or subcontractors., • Proficiencywith data entry and customer or project tracking systems (CRM platforms, program portals, or similar systems)., • Ability toidentifyissues, escalate appropriately, and support resolution in a fast-paced program environment., • Experience supporting outreach activities, events, or customer engagement initiatives., • “Office” work is to be primarily conducted from home, however, travel to onsite locations isrequiredfor:, • Customer meetings in your utility’s assigned service area., • Client meetings as needed or directed., • Program-sponsored meetings and events., • Due to the nature of this positionand the customereventsit supports, the successful candidate maybe requiredto workoutside of standard working hours, such as during evenings or, on occasion, weekends. MD Energy Advisors offers competitive salaries and benefits. We put a premium on work-life balance, offering flexibility with our remote team. We also offer: • Medical, dental and vision health insurance, • 401k, • Paid time off and paid holidays, • Wellness Reimbursement, • Professional Development Reimbursement
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