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Job DescriptionSalary: $70k-$80k Hybrid Local to NYC (ability to travel onsite to client locations as needed) Salary $70k-$80k Department Service Delivery Reports To Service Manager About the Company ADDA is partnering with a fast-growing, high-performing IT Managed Service Provider (MSP) serving clients across diverse industries. The organization is known for exceptional, communicative client service, a collaborative team culture, and a modern, non-tiered support model where team members are trusted to own problems end-to-end. Were looking for an IT Support Specialist who leads with outstanding customer service, thinks critically and holistically about systems, and deeply enjoys diagnosing and solving complex, technical problems while building strong, professional client relationships. The Role As an IT Support Specialist, youll be a primary, client-facing point of contact, responsible for expertly resolving advanced technical issues, driving long-term and systemic fixes, and continuously improving how support is delivered. This is not a call-center or ticket-churn roleit is a role for an engineer who excels at both technical mastery and client relationship management. Youll work across multiple client environments, communicate proactively and clearly with stakeholders, and take complete ownership from initial request through resolution and follow-up. Success in this role requires both advanced troubleshooting capability and excellent customer-facing judgment and empathy. What Youll Do • Serve as a trusted, client-facing technical authority for escalated and complex support needs, managing both the technical solution and the client's experience., • Expertly diagnose and resolve difficult, non-routine issues across Windows, macOS, Linux, Microsoft 365, Google Workspace, and mixed cloud/on-prem environments., • Own issues end-to-end including in-depth investigation, root cause resolution, meticulous documentation, and consistent client communication., • Provide advanced support for networking components such as firewalls, switches, VPNs, VLANs, DNS/DHCP, Wi-Fi, and routing, including complex troubleshooting and configuration., • Partner with teammates in a non-tiered support structure that values cross-functional collaboration and shared ownership., • Participate in client projects including migrations, deployments, security initiatives, and system upgrades., • Identify recurring issues and recommend automation, tooling improvements, or process changes., • Maintain clear, accurate documentation and contribute to internal knowledge resources. Experience with all tools is not required. Exposure to several is strongly preferred. • Cloud & Productivity, • Microsoft 365, Azure AD, Intune, • Google Workspace, • Systems, • Windows Server, Active Directory, Group Policy, • macOS with MDM solutions such as Jamf, • Networking & Security, • Meraki, UnifiSonicWall, • VLANs, VPNs, Wi-Fi administration, • Endpoint security and EDR tools, • MSP Tooling, • RMM platforms such as NinjaOne, • PSA tools including HaloPSA, • 25+ years of demonstrable experience in an MSP or fast-paced, multi-client, multi-site IT support environment., • Exceptional troubleshooting skills across systems, networking, cloud services, and security fundamentals. You must be able to diagnose problems beyond level 2 support., • Proven, customer-first mindset with outstanding interpersonal skills and the ability to communicate complex technical concepts clearly and calmly to non-technical users and C-level stakeholders., • High level of comfort diagnosing unfamiliar technologies through logic, research, and experimentation, not just rote knowledge., • High ownership mentality you dont pass problems along, you solve them and manage the client relationship through the entire process., • Proactive approach to improving processes, documentation, and tooling., • Desire to keep learning and expanding technical depth., • Elite Support Culture: Technical excellence paired with deep, consultative client relationships., • Non-tiered Team Structure: Autonomy to solve problems end-to-end, accountability, and direct control over the client's positive outcome., • Variety and Growth: Exposure to diverse environments that rapidly build expert-level troubleshooting skills., • Impact-Driven Work: Your ideas for efficiency, automation, and improvement are encouraged and implemented., • Supportive Culture: Curious, collaborative teammates who value quality work, mutual respect, and strong communication.

Atria Senior Living - - Responsibilities: Diagnose and repair problems in HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.Complete assigned service requests and repairs consiste

National Church Residences - - Responsibilities: Perform routine inspections, preventive maintenance, and necessary repairs; Diagnose and repair HVAC, plumbing, electrical, and mechanical system issues; Maintain interior and exterior common areas, ensuring safety and cleanliness; Complete minor car

Island Hospitality Management - - Responsibilities: Perform routine and preventative maintenance on resort facilities; Complete minor repairs to rental homes and facilities; Inspect irrigation systems, playgrounds, pool/spa, and recreational amenities; Maintain resort pool(s) and test chemical leve

FedEx - - Responsibilities: Load, unload, and sort packages of various sizes; Operate in a fast-paced warehouse environment; Follow shift schedules and complete assigned tasks; Overtime paid after 40 hours a week; Participate in safety and compliance procedures.

Atria Senior Living - - Responsibilities: Diagnose and repair problems in HVAC, electrical, plumbing, major appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting/wallpaper, water features (pools, spas, etc.Complete assigned service requests and repairs consiste

Compass Group - - Responsibilities: Maintains, repairs, cleans and operates the plant, shops, mechanical areas, exterior grounds and campus facilities; Provides fleet maintenance support including welding, plumbing, electrical, and generator fixes; Maintains logs, performs rounds and completes main

Nesco Resource - - Responsibilities: performing routine maintenance on all CNC machinery and equipment; troubleshooting and repairing machinery and equipment; ensuring a safe and functional environment; The Machine Maintenance Technician will perform maintenance and repair of all CNC machinery and

Why would you want to be a Package Handler with UPS? How about: No Experience Required; Work on your schedule as Part-Time, Full-Time and Seasonal; Generous Weekly Pay; Shifts available 24/7; Medical Dental & Vision; Get hired online in 30 minutes or less! So the question is, why wouldn't you want t

Misa Plumbing, a Power-Flo Technologies company, is seeking an experienced Plumbing Project Manager to lead the team. Plumbing Project Manager Responsibilities. Plumbing Project Manager Qualifications.

Building Maintenance Technician.Are you an experienced Maintenance Technician ready to join our fantastic team of professionals? MMS Group is on the hunt for someone like YOU! Our Maintenance technicians are responsible for the maintenance operations related to apartment home upkeep and unit turns.M

Bachelor's degree in engineering or related field.Leading a launch/execution project, specifically with automation installation.Insight Global is looking for an Execution Engineer.The Execution Engineer will be responsible for supporting the installation of automation across the plant floor in suppo

Very well-established, yet rapidly growing, mechanical machined components manufacturer servicing the medical industry, has an excellent career opportunity for an experienced Manufacturing Engineer.This is a permanent, onsite position in Plainview, NY.The Manufacturing Engineer is responsible for de

BDG Architects is currently seeking a skilled, imaginative, and driven Project Manager to join our team in our Northeast studio. The Project Manager is also responsible for generating reports to maintain clients informed about the overall program status and specific project updates.

A growing food/beverage manufacturer located near JFK Airport is currently searching for a maintenance supervisor.The individual hired must have at least 2+ years of food or beverage manufacturing along with solid mechanical and electrical skills.The company offers a good starting salary in the 90's

The Operations Manager is responsible for coordinating transportation, dispatch, sanitation, warehouse, equipment setup, to deliver accurate, quality service to our customers.

Project Manager – Manufacturing. Are you a hands-on Project Manager who thrives in a custom-engineered environment? Our client, a growing leader in the industrial equipment space, is looking for a.

The ideal candidate will have proven leadership experience in the financial services industry and the ability to think strategically and manage complex operations.They should be comfortable with taking initiative and making decisions, while ensuring that the day-to-day operations of the company run

For over 50 years, Hitemco has been partnering with leading edge technology companies to help make critical surfaces successful.We specialize in high performance surface coatings and understand the thin line between a critical part and the environment that it operates in.Whether it's in aerospace, e

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-ser

Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. As an Assistant Manager, you set the tone for the st

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-ser

As a Sales Account Manager for Frontier Communications, you'll talk to real people, share real solutions, and make real connections - all while leveling up your career, learning to be a leader, and making a difference in the lives of consumers. The Sales Account Manager will support senior leadershi

GOAT USA is looking for an exceptional IT Project Manager to lead and deliver technology initiatives that support our apparel retail and wholesale business. This is an exciting opportunity for a highly organized, collaborative project manager who is passionate about driving system improvements, deli

We're looking for a Senior Manager, Enterprise CRM Operations to lead the execution and evolution of CRM marketing across a portfolio of iconic brands.

Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. As an Assistant Manager, you set the tone for the st

Attend night aiming sessions with project manager or designer.

Project Manager for Epic Systems Revenue Cycle. We are seeking a highly skilled and experienced Project Manager to join our Project Management Office (PMO) within the IT department.

Medical Device Sales Territory Account Manager. The Territory Account Manager is responsible for educating therapists, physicians and patients on Tactile Medical Products in an assigned territory.

Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. Assistant Manager, Operations - Five Towns Shopping

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development. Help the Store Manager supervise, train, and develop Store Associates.

Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. Assistant Manager, Product Operations - Roosevelt Fi

If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.

Review customer activities at least quarterly with Team Leader or Sales Manager and strategize ways to maximize sales volumes or grow territory.

This is a full-time, Senior Construction Project Manager position, for a job located in either Long Island, Brooklyn, or Queens. The Project Manager will oversee and manage all aspects of the construction project. Construction Project Manager is expected to ensure they are completed on time, within

The Pharmacy Operations Manager is responsible for the branch pharmacy operations under the advisement of the General Manager. Works in coordination with Regional Sale Manager to develop a branch sales strategy and sales plan, including direct participation in sales activities. Monitors customer sat

Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Assists and supports Store Manager and Pharmacy Manager in analyzing and seeking to improve pharmacy financials, operational quality and customer s

Assists the National Simulator Program Manager in initial and recurring qualifications of flight simulators and selected flight training devices.

Fleet Training Program Manager. The Fleet Training Program Manager (FTPM) serves as the primary operations interface between the training center, its training center evaluators (TCEs), ground/flight instructors, and the Federal Aviation Administration (FAA).

Our client is a well-established and growing logistics and transportation provider specializing in.Operating across key markets, the organization supports a diverse client base within construction, infrastructure, industrial, and project cargo sectors.This individual will play a key role in planning